Embed Size (px)
DESCRIPTION
Dex Office Print Care - Service cover for all your office fleet regardless of what make, model or age
Citation preview
Service cover for all your o�ce �eet regardless of what make, model or age.
0845 077 0132
www.documentexpress.co.uk
dexdex OfficePrint Care
www.documentexpress.co.uk
0845 077 0132
- No additional cost for service regardless of call frequency- One vendor, one monthly invoice, one service provider
- All devices are covered regardless of manufacturer- Maintain better control over your environment
- Monthly, quarterly and annual usage reports- Ability to change as your needs change
- Flexible billing and contract terms- Single point of accountability
- Cost savings typically 30% - High quality service levels
- High quality supplies- No hidden fees
12ReasonsWhy
dexdex OfficePrint Care
Document Express ‘Office Print Care’ is a unique service offering that can cover all different makes of printing devices in any office environment which is delivered and
supported by the global market leader in print, Xerox.
dexdex OfficePrint Care
dex
OPC200
FeaturesDEX Leading Managed Print Service ReportingPro Active 24/7 Device Monitoring and Reporting
Consumable ManagementIncluding Toner Level Reports
Automated Toner ReplenishmentWeekly or monthly to comply with usage
Monthly Consolidated BillingFull Management Reporting
Full Asset Tracking
No Call Out Charges
No Labour Charges
Replacement Parts Included
Maintenance Kits Included
Replacement Drums Included
Replacement Toner Included
For further details visit our website...www.documentexpress.co.uk
dexdex OfficePrint Care
agreed SLA’s. A fully serviced 365 days a year MPS helpdesk for all your technical support requirements. A key indicator of success is brought to you in bespoke quarterly reports measuring all relevant information on
and cost projections can be achieved.
- Consumable Management- Toner Level Reports- Automated Toner Replenishment (weekly or monthly to comply with usage requirements)
- Monthly Consolidated Billing- Monthly Reporting- Monthly Usage Reports- Monthly Asset Lists- Excludes maintenance kits, parts, labour, call outs
- Full MPS Reporting- Automated Toner Replenishment (weekly or monthly to comply with usage requirements)- Monthly Billing- Monthly Reporting- No Hidden Charges
- No Call Out Charges- Labour- Toner- Drums- Parts- Maintenance Kits- 24/7 Proactive Device Monitoring
Next Business
Day Service
dexdexOPC100
Toner Replenishment
All Inclusive Cost Per Printdexdex
OPC200
OPC 100 includes:
OPC 200 includes:
www.documentexpress.co.uk
0845 077 0132
What next?...Its as easy as 1...2...3...
Step 1 Step 2 Step 3
You tell us what devices you require
us to cover
We will provide you with the most cost
meet your requirements
We deliver all the
business through the agreed ‘OPC’
contract
faq’sWhy?We recognise customers are looking to simplify process and improve productivity; below are some of the key
- Multi-model management - All devices are covered regardless of manufacturer- Single point of accountability - One vendor, one monthly/quarterly invoice, one service provider- No additional cost for service regardless of call frequency - Easy budgeting, cost savings and no hidden fees- High quality supplies;under contract - Supplies, parts, maintenance kits and service at one price per month- Flexible billing and contract terms - Ability to change as your needs change- Monthly, quarterly and annual usage reports - Maintain better control over your environment What does it cost?
less than 1p per print and Colour for less than 8p per print.
What is the service response time?Printers - Next business dayMFDs - 4 hours
Do I have to purchase or lease any devices from you?
What is the delivery time on consumables?Next Business Day
What is the cost of consumables?Our standard contracts include all consumables (excluding PrintCare 100 - ask for further details)
What is included? i.e imaging units/drums/fusers/etcOur standard contracts include all consumables. (excluding PrintCare 100 - ask for further details)
Will the quality of my service decrease?We currently support over 115,000 multi-branded devices through our national Authorised Service Provider Xerox who we manage to strict SLAs.
Can you service all makes of printers/MFD’s?Yes.
Will your engineer be trained to repair our machine?
Will you tie me into a long term contract?No.
What regions do you cover?We have National and European coverage
www.documentexpress.co.uk
0845 077 0132
dexdex OfficePrint Care
Yes, all our engineers are fully quali�ed to recognised manufacturer standards.
