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Further, our success in DevOps is due to our ability in pooling these skills at the right juncture in the engagement . http://www.karyatech.com/dev-ops.html
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© KARYA Technologies Inc.
Devops
© KARYA Technologies Inc. 2
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
© KARYA Technologies Inc. 3
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
© KARYA Technologies Inc. 4
About Us
Able Leadership
Resourceful & Focused Viable & Sustainable
• Provider of High-Quality Cost Effective Enterprise Solutions which includes
o Business Software (ERP & CRM)o Technology Solutionso Data Solutionso Digital Transformation Solutions o Software Quality Assuranceo Infrastructure Services
• Current Headcount of 583. o 406 – RDD Center o 177 – Dispersed globally
• Headquartered in PA, USA with Research, Development & Delivery (RDD) center in India
• Established in 2007 by Bala Balasubramanian Group CEO
© KARYA Technologies Inc. 5
History & Evolution
Strong Technology Foundation
Functional / Business / Domain Expertise
Project Management Skills
Balanced Multi-dimensional Growth
2007 2008 2009 2010 2011 2012 2014 2015
Mobile Platform Development &
Enterprise Mobility Services
Microsoft Dynamics Practice
Microsoft Technology Solutions
.NET Framework, SharePoint, SQL Server,
MSBI, BizTalk
Infrastructure with Cloud
Enterprise Information
Management
Open Source Technology
Web Applications
Social Media Integration
Oracle Platform Technology Solutions
Quality Assurance
Big Data
More ERPs, CRMs
Internet of Things
CMMI Action Plan
Technical Expertise
Functional Skills
Business Analysis
Industry Vertical SMEs
Technical Writing
Project Management
Infrastructure with Cloud
© KARYA Technologies Inc. 6
Our Core Values
High Performance Service Organization
© KARYA Technologies Inc. 7
Lines of Business
Enterprise Solutions
Business Software(ERP & CRM)
• Salesforce
Technology Solutions
• Digital Transformation (Web Application, Mobile Application, IoT)
• Open Source (PLs/ Frameworks, CMS DMS, Web Servers BI)
Data Solutions
• EAI
• MDM
• Data Governance
• DW/BI
Quality Solutions
• Configuration Management & Orchestrations
• Cloud Testing
• Mobile Testing
• Security Assurance
• Test Automations
• Managed Testing Services
Infrastructure Services
• Cloud Migrations & Virtualizations
• Hardware, OS, Network, Storage, Firewalls• Microsoft Dynamics
Suite (AX, NAV, GP, CRM)
• Microsoft (SQL Server, MSBI, SharePoint, Core .NET, BizTalk)
• Microsoft BI
• Oracle E-Business Suite
• Oracle(Database, OBIEE, Fusion Middleware, Exadata, Web Center)
• Oracle BI
Microsoft Platform Solutions
Oracle Platform Solutions
• DevOps
Options • Ad-hoc support • Managed Services
• Data Center Management
© KARYA Technologies Inc. 8
Our PeopleKARYA Technologies
Group Chairman / Group CEO (USA)/CFO
CEO India / VP Global Services
Digital Solutions150
Microsoft Practice 173
Dynamics
Oracle Practice 149
Microsoft Resource Pool
Data Solutions
Data Solutions Resource PoolDB AdministratorsData Architects/ ModelersETL DevelopersReport DevelopersAnalytics DevelopersDW/BI ArchitectsIntegration ExpertsMDM SpecialistsData Governance Consultants
100609200605050504
70
Digital Solution Resource Pool
Web Application Developers
Mobile Application Developers
UI/UX Designers 10
Java 15.NET 13
iOS 18Android 25Windows 15Hybrid 40IoT Application Developers 14
Infrastructure Including Cloud 30Quality Assurance 40 DevOps 08
Delivery Manage-ment Group 72
Delivery Manage-ment Resource PoolDelivery Managers
08
Delivery Coordinators
18
Business Analysts
25
Industry Vertical SMEs
14
Technical Writers 07
Chief Architect (CTO) Global Delivery Head HR, Admin, Finance (GM)Marketing (CMO)
NAV
Epicor
16
06CRM 12
AX 50
GP 12
SharePointSQL Server & MSBICore .NET DevelopersBizTalk
18243203
Oracle Resource PoolDatabase 27
EBS 31
Fusion Middleware 21
PL/SQL 20
Core Java 24
Hyperion/Essbase 12
OBIEE 14
© KARYA Technologies Inc. 9
Global Footprints
KARYA’s Headquarters
Research Development & Delivery Center
Global Clients
63 Clients
75% - End users
25% - ISVs & VARs
18 Countries 10 Industry Verticals
© KARYA Technologies Inc. 11
Partnering With Technology Leaders
© KARYA Technologies Inc. 12
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
© KARYA Technologies Inc. 13
Our Service Offerings
24×7×365 Production Support
KARYA offers end-to-end services to your entire Devops Ecosystem
Advisory Solution Delivery
Implement DevOps• Automate - Build, Deploy, Test• Release & Configuration Management • Continuous Integration• Continuous Deployment
Provision Infrastructure & Cloud
Implement Monitoring and Analytics
Monitoring and Support
Trouble Shooting
Patches AdministrationArchitecture, Planning & Roadmap• DevOps Solution Definition• Process Definition• Automation & Tools Selection• Organization Change Management
Healthcheck Assessments & Recommendations• DevOps Readiness Assessment• Feasibility Analysis
© KARYA Technologies Inc.
Technology Competency
14
KARYA Technologies has competency and experience in Servicing DevOps Requirements across wide range of Application Development and Operation Technology Stacks and Frameworks• Static Code Analysis and Code Coverage: Sonar Cube.• Revision Control & Code Management: Git, SVN, Clearcase, Subversion, Mercurial, Perforce.• Continuous Automated Testing: Selenium, JUNIT, Mockito, Jmeter, TestNG, Cucumber, RSpec.• Software Configuration Management: Chef, Puppet, Salt Stack, System Centre, Ansible, CFEngine, Vagrant, Docker.• Build and Deployment: ANT, Maven.• Release Engineering: Jenkins, Bamboo.• Bug Tracking: JIRA, Bugzilla, Redmine, Trac, Mantis, eTraxis, BugNetx.• Monitoring: Nagios, Zabbix, Sensu, New Relic.• Log Analysis: Splunk, ELK.• Cloud: AWS, Azure.• Virtualization: Hyper-V, VMware.• Databases: Relational - Oracle, MySQL, and MSSQL NoSQL – MongoDB, Apache Cassandra, CouchDB, HBase,
Hypertable, Redis, Riak.• Hardware: Windows, Linux/Unix, Cloud, Datacentre
© KARYA Technologies Inc.
Training Services
Curriculum Structuring
Content Sourcing &
Development
Training Delivery
Training Need Analysis Assessments
Our Approach – Custom Training
• Product Functionality Focused Training• Role-based Training
• Train the Trainer
• End User Training – Business &
Technology
• On-Job Training
• Product Functionality Focused Training
• Greatly Enhances Productivity• Real-time Hands-on• Certified/Experienced Trainers
Types of Trainings Key Benefits
© KARYA Technologies Inc. 16
Advisory Services
Our Approach
• Enterprise Architecture Consulting• Infrastructure Including Cloud Enablement• Application Portfolio
• ERP/CRM • Data Management & Integration• Web/Mobile Commerce• Collaborative Systems
• Complex Business Scenarios Handling• BPM & Workflow Management• Industry Vertical Add-ons• Globalization & Localization
• Advanced Technology Incorporation• Enterprise Mobility• Warehouse Automation – RFID, Beacons• Big Data• Opensource Technologies
• Continuous Improvement Measures• Proactive • Reactive
Our Current Engagements
Analyze the Situation
Identify the Problem
Shortlist Solution Options
Evaluate Options with Working Prototypes
Recommend Best Solution
Methodology
Doc
umen
tatio
n
Detail O
rientation
Justification
© KARYA Technologies Inc. 17
KARYA’s Industry Verticalization
Industries We Serve
7% 2%
21%
51%
13%
7%
Agriculture Food & Forestry
Health care
Manufacturing
Services
Supply Chain Management
Utilities
© KARYA Technologies Inc. 18
KARYA’s Industry Verticalization (Contd…)
Agriculture Food & Forestry• Dairy Products• Food & Beverage• Poultry• Wood Processing Ship Building
Health Care• Hospital• Pharmaceuticals
Utilities• Natural gas• Electricity• Telephone• Water
Services• Automotive• Carpentry• Education• Engineering- Construction/
Electrical/Electronics• Equipment Rental• Financial Services• Hotel/ Hospitality• Information Technology• Management Consultancy• Packaging• Professional Services• Thermal Solutions• Travel
Manufacturing• Discrete Automotive• Discrete Medical devices• Process Building Materials• Process Cement• Process Chemicals• Process Metal Finishing• Process Paper• Process Pharmaceuticals• Process Plastics
Supply Chain Management• Logistics/Distribution/ Transportation• Retail• Trading / Export/Import• Trading Apparel• Warehouse and Inventory Management• Whole Sale
• Metal Mining• Oil & Gas
Mining
© KARYA Technologies Inc. 19
Specialized Services for ISVs & VARs
ISVs VARs Key Benefits
• Pre Sales Support (RFP, POC, Documentation)
• Product/Add-on Development• Core Functionality • BI • Integration • Adv. Tech features – Mobility ,
RFID, Bar Code• White Labelled Implementation
Services• White Labelled Product/Production
Support• Resell
• White Labelled Services• Pre-sales Support (RFP, POC,
Documentation)• Architecture Design• Infrastructure Planning and
Implementation• Administration• Development• Enterprise Integration• 24×7×365 Operations,
Maintenance and Production Support
• Training
• Resources• Scalability of Resources –
Demand Based• Dedicated if required
• White Labelling• Cloud & Hosting Services• Confidentiality of IP• Favourable Pricing
© KARYA Technologies Inc.
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
© KARYA Technologies Inc. 21
Engagement
How we do it ?
Process
Documents Executed
Delivery Mechanism with Tool
Knowledge Transfer
Types of Engagement
Overall Process
Collaboration – Mode, Timings
Modes of Engagement
People & Logistics
Pricing
© KARYA Technologies Inc.
Types of Engagement
Types
Opted During
Support Requests (Mostly)
Project Requests (Occasionally)
We Support you for the Hours Purchased
Resource Requests
We Offer Fully Dedicated Resources
License Requests
We help Procure Licenses
Project Requests
We Undertake Projects
You Purchase certain Monthly hours, We agree scope and serve you for the hours
You request certain skillset(s). We Fulfil, & you manage those Remote Resources as your team
You can assign us end-to-end projects
We help you purchase Microsoft, Oracle and other third-party licenses, Cloud and other Hosting spaces
• System Monitoring Break fixes & other Production Support Activities
• Application Design & Development
• Sys Admins, DBAs • Developers• QA/QC Resources
• Application Design & Development
• Infrastructure Implementations,
• Quality Assurance
• Microsoft Dynamics Licenses,
• Oracle• Dell
© KARYA Technologies Inc.
`
Overall Process
Document Execution & Engagement Kick-offSign MSA, SOW, SLAFormal kick off meeting
Designate KARYA/Client POCs
Establish Client ConnectivityVPN & Preferred Access Tools
Setup Client in KDMS*
Knowledge TransferOn all aspects to our senior Functional & Technical
Consultants
Engage, Execute & DeliverAnalyze, Design, Develop, Deploy, Test,
Maintain
CollaborateContinuous Meetings, Reporting & KDMS
• High Degree of Resource Scalability• Much Faster Resolution• All Technical, Functional, Administration & Industry
Vertical experts under one roof• Judicious combination of People, Processes &
Tools
Highlights of our Engagement Process
One
-tim
e Ta
sks
Rec
urrin
g Ta
sks
* KDMS is KARYA’s Delivery Management Portal, a SharePoint based Web Application hosted on Azure
© KARYA Technologies Inc.
Documents Executed
Default SLAMaster Service Agreement
SOW
SLA
Mutual Signing of KARYA’s MSA with Default SLA
Mutual signing of the first SOW along with SLA & Engagement Kick-Off
Mutual signing of additional SOWs for subsequent projects during the course of time
© KARYA Technologies Inc.
`
`
`
Knowledge Transfer
25
Identify Systems Relevant to KARYA’s Scope
Gain Access to the Relevant Systems
Document Findings & Review with Client
360o Technical Analysis
360o Functional Analysis
Inventory the Client’s Enterprise System
Socialize within our Delivery/Support Team
From KARYA to ClientApproach
Objective
Understand • As-Is Scenario• Current Pain Points Document• To Fill Gaps• To Educate KARYA Support Teams
Scope
• Depends on Scope of SOW• Comprehensive or Targeted• Core Application • Add-ons or Legacy Systems (if any)
Method• Use Senior Consultants & Developers• Run Scripts, Inspect Logs• Review
• Processes• Documentations• Code Base
• Conduct Client Interviews
From Client to KARYA
Project Requests
• Design Documents – Functional & Technical• User Adoption Training & Documentation• Best Practices Documents
Support Request
• Requests Knowledge Base – Issues & Resolutions
• Operational Statistics
• User Instructions
© KARYA Technologies Inc.
Delivery Mechanism with Tool
` `
What is a Request? – One of the Four from the Client• Project Requests (PR) Such as
• Implementation, Upgrade• Analysis Design – Architecture, Infrastructure, BRD, TDD• Application Development – SharePoint, Integration• Documentation
• Support Requests (SR) Such as• 24×7×365 Operations, Maintenance & Prod Support
• Hardware, Software, Network, DB• Troubleshooting• Failure Recovery, Break Fix• Security and Access related• Infrastructure and Sys Admin Tasks • How Stuff works
• Advisory Requests (AR) Such as• System Architecture and Integration
• Intranet, CMS, DMS, BPM, Workflow Management• Project Management• Product and Process Training• Continuous Improvement
• Resource Requests (RR) Such as• Admins – SQL Server• Developers – SharePoint, CMS, DMS, .NET• Project Managers and Business Analysts
Request Management
© KARYA Technologies Inc.
Delivery Mechanism with Tool (Contd.)
`
Request Pipeline
New PipelineRequest created, categorized,
estimated & client approved
Execution PipelineRequest gets worked on
Client UAT PipelineRequest undergoes Client
UAT
Billing PipelineRequest gets Invoiced
Request HistoryRequest gets Archived
`
Advantages of using KDMS
• Strongly SLA driven
• Alerts and Workflows at right stages
• Works well for Project & Support Requests
• Handles Traditional & Agile Methodologies
• Complete Visibility
• Cloud-hosted and web-based solution
• Accessible anytime anywhere
• Real-time status updates on Requests
• Placeholder for relevant SDLC Documents
• Knowledge base that stores/grows – Issues &
Solutions
© KARYA Technologies Inc. 28
Collaboration – Multi - Modal
Chat
• Ability to adapt to any Client Mode of Messaging system
• Support Professional Conference Platforms like Skype, WebEx, Go To meeting, join me
Status Reporting• Sharing Project Artefacts Plans, Estimates,
Strategy & Roadmaps• Send Meeting Requests
Client System Access/Connectivity
• Static IP• Virtual Private Network (VPN)
• Cloud (DropBox)• Common Source Controls (BitBucket)
Day-to-day Task/ Activity
• Adapt to the clients existing Test Management, Bug Tracking, Task Management Tools / Usage of Common tools
• Propose a new model after POC• Usage of KARYA’s in-house tool (KDMS)
Status updates• Daily, Weekly, Monthly, Quarterly & Annual
Status Reports Sharing, Project Artefacts Plans, Estimates, Strategy & Roadmaps
Exclusive Mail group• Access only to Client & KARYA members• Send Meeting Requests
Conferencing
• Ability to adapt to any Client Mode of Conferencing
• Support Professional Conference Platforms like Skype, WebEx, Go To meeting, join me
Modes of Conferencing• Voice conferencing • Web conferencing • Video conferencing
© KARYA Technologies Inc.
Collaboration – Timings
• Project Requests will be handled in our Business Hours with 2 to 3 hours of collaboration in client’s Business Hours. • Support Requests will be fulfilled on 24×7×365 basis.
KARYAs Standard Business Hours
Sydney,Australia
Tokyo,Japan
Indian Standard Time
Dubai, UAE
Frankfurt, Germany
London,UK
NewYork, US
Los Angeles, US
2:00 PM 1:00 PM 9:30 AM 8:00 AM 6:00 AM 5:00 AM 12:00 AM 9:00 PM
2:30 PM 1:30 PM 10:00 AM 8:30 AM 6:30 AM 5:30 AM 12:30 AM 9:30 PM
3:00 PM 2:00 PM 10:30 AM 9:00 AM 7:00 AM 6:00 AM 1:00 AM 10:00 PM
3:30 PM 2:30 PM 11:00 AM 9:30 AM 7:30 AM 6:30 AM 1:30 AM 10:30 PM
4:00 PM 3:00 PM 11:30 AM 10:00 AM 8:00 AM 7:00 AM 2:00 AM 11:00 PM
4:30 PM 3:30 PM 12:00 PM 10:30 AM 8:30 AM 7:30 AM 2:30 AM 11:30 PM
5:00 PM 4:00 PM 12:30 PM 11:00 AM 9:00 AM 8:00 AM 3:00 AM 12:00 AM
5:30 PM 4:30 PM 1:00 PM 11:30 AM 9:30 AM 8:30 AM 3:30 AM 12:30 AM
6:00 PM 5:00 PM 1:30 PM 12:00 PM 10:00 AM 9:00 AM 4:00 AM 1:00 AM
6:30 PM 5:30 PM 2:00 PM 12:30 PM 10:30 AM 9:30 AM 4:30 AM 1:30 AM
7:00 PM 6:00 PM 2:30 PM 1:00 PM 11:00 AM 10:00 AM 5:00 AM 2:00 AM
7:30 PM 6:30 PM 3:00 PM 1:30 PM 11:30 AM 10:30 AM 5:30 AM 2:30 AM
8:00 PM 7:00 PM 3:30 PM 2:00 PM 12:00 PM 11:00 AM 6:00 AM 3:00 AM
8:30 PM 7:30 PM 4:00 PM 2:30 PM 12:30 PM 11:30 AM 6:30 AM 3:30 AM
9:00 PM 8:00 PM 4:30 PM 3:00 PM 1:00 PM 12:00 PM 7:00 AM 4:00 AM
9:30 PM 8:30 PM 5:00 PM 3:30 PM 1:30 PM 12:30 PM 7:30 AM 4:30 AM
10:00 PM 9:00 PM 5:30 PM 4:00 PM 2:00 PM 1:00 PM 8:00 AM 5:00 AM
10:30 PM 9:30 PM 6:00 PM 4:30 PM 2:30 PM 1:30 PM 8:30 AM 5:30 AM
11:00 PM 10:00 PM 6:30 PM 5:00 PM 3:00 PM 2:00 PM 9:00 AM 6:00 AM
11:30 PM 10:30 PM 7:00 PM 5:30 PM 3:30 PM 2:30 PM 9:30 AM 6:30 AM
12:00 AM 11:00 PM 7:30 PM 6:00 PM 4:00 PM 3:00 PM 10:00 AM 7:00 AM
Timings
27
© KARYA Technologies Inc. 30
`
Modes of Engagement – People & Logistics
* Need based Travel
Use Cases KARYA’s SiteModes
Mode 1
Mode 2
Fully Remote (to the Client)
Client Site
• 24×7×365 Operations, Maintenance & Production Support
• Development Projects• Infrastructure Services
• Implementation Projects
• Comprehensive Industry Vertical Add-ons
• Training
Project Manager (POC) Resource Pool:• Solution Architect• System & App Administrators• Senior Developers
• Core SharePoint, CMS, DMS, MSBI• Business Analysts• QA/QC
Project Manager (POC) Resource Pool:• Solution Architect• System & App Administrators• Senior Developers
• Core SharePoint, CMS, DMS, MSBI• Business Analysts• QA/QC
Hybrid
Mode of Engagement
• None
• Project Manager (POC)• Solution Architects*• Sr. Functional
Consultants*• Sr. Technical
Consultants*• Industry Vertical SMEs*
Resource Location
© KARYA Technologies Inc.
Features of Our Model
Facilities• State-of-the-art closed IT Facility in Country’s Premier
IT Park• Security Surveillance & Monitoring
Network, Bandwidth & Security• 3 Dedicated Communication Lines to USA ( Skype
Business Conferencing)• Recovery Time of 5 Minutes or less DR• Power Backup for 3 Days• Enterprise grade SONIC Firewall SecurityHardware
• State-of-the-art Employee Laptops (i5 & i7)• SAN storage TFS & Git Hardware• Two Data Centers (Development Sandboxes &
Dedicated Production Hosting)• Dedicated Network for Cisco VPN Fortinet (Global
Clients) Hardware & Software
Communication• Secured Wi-Fi for Employees• Lync-enabled Conference Rooms with Video
Conferencing Facility• Dedicated Tunnel Line for USA• Hi-Speed lines for other regions
Resources• Highly Experienced/Competent Resources• Thoroughly Screened/Background Checked• Trainings to improve Productivity• Motivation & Employee Welfare Measures
31
© KARYA Technologies Inc. 32
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
© KARYA Technologies Inc.
ValueEfficiency (Time, Cost, Quality)
Client Focus SLA Compliance & Professionalism
Global Delivery ModelAgile, Responsive & Communicative
Competency (Skills, Experience & Complex Problem Solvers)Solution Architects, Administrators, Functional & Technical ConsultantsBusiness Analysts, Project Managers, SMEs
33
Why KARYA Technologies?
Comprehensiveness (Depth & Breadth of Services)Advisory, Delivery & 24x7 Production Support Services forArchitecture, Infrastructure, Application Design, Development, Integration & QA
© KARYA Technologies Inc. 34
© KARYA Technologies Inc. 35
QUESTIONS