DevOps for Dummies

Barclay Rae

ITSMGoodness

SITS15

Agenda

DevOps for Dummies:

• What is DevOps?

• What isn’t it?

• Hype or hype?

• How can DevOps be valuable?

• How does this fit with ITSMGoodness?

Meet David, DevOps Veteran

Another Hype?

• Possibly - nothing new under the sun…

• Inevitable marketing-led nonsense…

• Has been seen as confined to ‘millennials’ and ‘Unicorns’

• Actually a positive and effective set of ideas and approach

What is DevOps?

• Agile collaborative approach for IT orgs

• Values/principles to aid positive co-operation

• Unifies apparently polarised concerns –speed and control

• Uses common sense and practical human interaction

• H2H

What isn’t DevOps?

• A role

• A system

• A team

• A methodology

• A standard/framework

• A process

• An opposing view

DevOps Capabilities

Illustration: blog.devopsguys.com

DevOps Value

• A new context for many not interested in ITSM and BSM

• A new context that speaks to a new audience

• Not restricted to start-ups and tech companies

• Now used in part / adaption in many orgs and projects

• An approach that focusses on teamwork, collaboration and principles

9

ITSMGoodness

10

OCM / Devops / Comms

11

ITSM Goodness /ITIL Heat map

BRM

Archt/TOGAF / BRM SDI / HDI

COBIT / SDI OCM / DevOps

Practical DevOps

• Collaboration

• Sprints and agile development

• Continuous development

• Minimum viable product

• Positive blame-free culture

• Open CSI approach

• Principles over processes

Key elements

• Its not just the service desk

• Its not just about process -governance is key

• Processes, RACI etc. must be end-to-end

• Use reporting to highlight issues across teams

• Establish common goals + vision

• Velvet fist iron glove - management + common sense

• Ownership, Ownership, Ownership

6 get IT working together

Key elements

Define + promote success

Establish and communicate good stories

Simplify + visualize

Think of the audience you are communicating to

Produce glossy and fun versions of the message

Check that the message is being heard

Communicate success and value

Keep on doing this

7 Change pitch – sell the value

Key points

• Respect, not blame culture• Automation • Dev direct support• Value chain • Preparing for failure• Fast short development• Communications

Abridged – Kaimar Karu

Summary

• Use simple basic concepts of respect, communications, sprints, collaboration, value based responsibility, automation, metrics

• Not new concepts but new framing and relevance

• Can be useful key in wider ITSMG approach

• Certainly valuable concept to be embraced and drive inclusive collaboration

Thank you for listening!

www.barclayrae.com

Itsmgoodness.com

#itsmgoodness

BrightTALK CH 9885

@barclayrae

bjr@barclayrae.com

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