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Devon & Cornwall Police Authority
Performance Summary
December 2010
2010/11 Force Performance Targets
Public Confidence – BCSPercentage who think their local police do a good or excellent job
52.6%
51.20%52.0%
52.9%53.7%
55.6% 55.6%
57.2%
55.8%
58.8% 59.0%
60.4%61.0% 60.6% 61.1% 60.9%
62.7% 63.1%
14
2019
1616
10 12
6
12
3 2
33 5 5 5
2
40.0%
45.0%
50.0%
55.0%
60.0%
65.0%
70.0%
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Per
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BCS - Percentage who think their local police do a good or excellent job
Devon and Cornwall performance and national position
BCS - Percentage who think their local police do a good or excellent job
Devon and Cornwall performance and national position
2
12 months to June 10
Percentage who think their local police do a good or excellent job
Devon and Cornwall 63.1%MSG average 57.3%England and Wales 56.2%
Attainment level 63.1%
Public Confidence – Force Public Survey‘In general, how good a job do you think that the police in your local area
are doing ?’
Force:
CIOS BCU:
Plymouth BCU:
Devon BCU:
12 Months to October 2010:
78.3%
77.5%
80.2%
78.1%
User SatisfactionWhole Experience
(Burglary, RTCs,Vehicle and Violent Crime)
One-year Milestone Target: To exceed an 87% level of victims who are satisfied with the overall service provided by the police
Force:
CIOS BCU:
Plymouth BCU:
Devon BCU:
Three-year Target: To deliver our services in line with the content and spirit of the policing pledge
12 Months to October 2010:
85.5%
84.4%
85.6%
86.3%
User Satisfaction Whole Experience
(BME Victims)
One-year Milestone Target: To exceed an 87% level of BME victims who are satisfied with the overall service provided by the police
Three-year Target: To deliver our services in line with the content and spirit of the policing pledge
Force:
CIOS BCU:
Plymouth BCU:
Devon BCU:
12 Months to October 2010:
87.8%
85.1%
94.6%
85.8%
User Satisfaction Ease of Contact
(Burglary, RTCs, Vehicle and Violent Crime)
One-year Milestone Target: To exceed a 96% level of victims who are satisfied with the ease of contacting someone who could assist
Force:
CIOS BCU:
Plymouth BCU:
Devon BCU:
Three-year Target: To deliver our services in line with the content and spirit of the policing pledge
12 Months to October 2010:
96.4%
96.1%
97.4%
95.8%
User Satisfaction Whole Experience
(Anti-Social Behaviour Incidents)
One-year Milestone Target: To exceed an 85% level of victims of ASB incidents who are satisfied with the overall service provided by the police
Force:
CIOS BCU:
Plymouth BCU:
Devon BCU:
Three-year Target: To deliver our services in line with the content and spirit of the policing pledge
12 Months to October 2010:
82.6%
82.5%
82.8%
82.5%
Serious Acquisitive Crime
One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime
-11.8%
-6.4%
-15.0%
-13.2%
Force: 1.1%
1.2%
-12.7%
-19.3%
Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime
1st April – 31st October 2010:
Robbery:
Domestic Burglary:
Theft of Vehicle/TWOC:
Theft from Vehicle:
Force:
Cornwall & the Isles of Scilly BCU:
Plymouth BCU:
Devon BCU:
Violence With Injury
Force: 6,428 Recorded
CIOS BCU: 1,847 Recorded
Plymouth BCU: 1,589 Recorded
Devon BCU: 2,992 Recorded
0.0%
3.2%
-3.6%
0.2%
1st April – 31st October 2010:
One-year Target: To achieve a reduction of at least 9% in Violence with Injury
Three-year target: To be one of the 10 Forces nationally with the lowest levels of Violence with Injury
Positive Outcomes
2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crime
One-year Target: To deliver a positive outcome in at least 38% off all offences (of which 35% is expected to be OBTJs)
Positive OutcomesRestorative JusticeOffences Brought
To Justice
Apr-Oct 2010: 33.4% Apr-Oct 2010: 5.1% Apr-Oct 2010: 38.5%
Rolling 12 Months OBTJ & Detections Restorative Justice usage by BCU
2010/11 TargetsWorkforce
Police officer recruitment has been suspended since July 2010
Road Traffic CasualtiesNumber of people killed or seriously injured in RTCs
April - October 2010
Current YTD Force Performance (Apr - Oct 2010) = 2.8 people killed or seriously injured/100m Vehicle Km travelled which is an increase on the 2.2 people during the same period a year earlier.
