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The project is part funded by Invest Northern Ireland and the European Regional Development Fund under theSustainable Competitiveness Programme for Northern Ireland.
Developing YourInternational Tourism
Markets2014
CONTENTS
1. Introduction, Background and Workshop Dates
2. Today’s Agenda
3. Participants List and Biographies
4. Useful Contacts and resources
5. BTS Contact Details
Background
Grow your Horizons programme brings tourism businesses together in the Mourne and Strangford Lough destinations with the objective to work with tour operators. This support is to help local tourism businesses grow by attracting more staying visitors, encourage them to spend with participating businesses in the area and to ensure they have strong, positive experiences, helping to generate increased turnover and profitability.
Tourism is the biggest industry in the Mournes and Strangford Lough destinations - it generates over £353m each year for the local economy, delivers nearly 2m bed nights and supports over 5,700 jobs. The local authorities – Ards Borough Council, Banbridge, Down and Newry & Mourne District Councils – have successfully secured funding for Grow your Horizons: Developing Your International Tourism Markets. The project is part funded by Invest Northern Ireland and the European Regional Development Fund under the Sustainable Competitiveness Programme for Northern Ireland.
Programme Objectives
Grow your Horizons: Developing Your International Tourism Markets will provide specialist advice, training and practical assistance to tourism businesses to enhance their competitiveness, performance and sustainability. This is to be achieved by developing and adopting best marketing practices. Specifically, the Programme covers the key areas for developing international tourism markets, including market analysis, routes to markets including working effectively with the travel trade, international marketing and social media, international bookings, pricing and payments.
The Programme has the following aims and objectives:
To help your tourism business plan and prepare for market;
Help you improve their business efficiency, profitability and ability to work in international markets;
Help you establish, manage and maintain working partnerships with key incoming tour operators from across the world; and
Develop products and services from across the destination that will appeal to international, Republic and UK markets and visitors.
Workshop Dates
Workshops Date Venue Time
Group Workshop 1 Wednesday 29th January 2014
Millbrook Lodge Hotel, Ballynahinch
9.30 – 1.30
Regional Workshops
1. Newry Mourne & Banbridge Businesses
Tuesday 11th February 2014
Canal Court Hotel 9.30 – 1.30
2. Down District Businesses
Wednesday 12th February 2014
Tollymore Outdoor Centre, Newcastle
9.30 – 1.30
3. Ards District Businesses
Thursday 13th February 2014
Ards Business Centre 9.30 – 1.30
Group Workshop 3 Wednesday 26th February 2014
Millbrook Lodge Hotel, Ballynahinch
9.30 – 1.30
Group Workshop 4 Date to be confirmed Venue to be confirmed .
Learning Journeys
Location Dates
Breadalbane, Scotland Sunday 30th March – Tuesday 1st April
TBC Sunday 11th May – Tuesday 13th May
Introduction to International Tourism Marketing Workshop;
Wednesday 29th January.
Time
9.00 - 9.45 Registration
9.45 - 10.00 Welcome and Introductions
Stewart Walker Managing Director BTS
10.00 - 10.30 How “Tourism Ireland” can help you promote your business overseas
Geraldine Egan, Industry Liaison Officer - Co-operative Marketing
Tourism Ireland
• Planning your entry to international tourism markets
• Understanding our international visitors, who they are and where they're
coming from
• Carrying out effective market research
• Which markets to focus on and how to get involved
10.30-10.45 Northern Ireland Tourist Board
How NIB can help you promote your business in ROI
Joanne Taylor, Group & Business Tourism Officer
10.45 Q&A Tourism Ireland & NITB
11.00 Coffee / Tea Break
11.15 – 12.00 Best Practice - Presentations by businesses
• Martin McCrossan's Award Winning City Tours, Martin McCrossan
• Bunk Campers – Louise Corken
12.00-12.45 Being Market Ready
Facilitated session on what is needed to be market ready
12.45 - 1.15 Developing your own international tourism action plan
Facilitated session
1.15 - 1.30 Next Steps
1.30 Lunch & Networking
List of Participants
First Name Surname Business / Company Area Regional Workshop Venue
Jacqueline Baird The National Trust Castle Ward Down Tollymore Outdoor centre
Didi Baxter Rostrevor Holidays Down Tollymore Outdoor centre
Rachel Bevan Hemp Cottage Down Tollymore Outdoor centre
Katherine Blair Westering Self Catering Ards Ards Business centre
Judith Braniff Kirkistown Castle Golf Club Ards Ards Business centre
Michael Calvert Barnwell Farm Cottages ltd. Ards Ards Business centre
Philip Campbell Magnus Vikings Down Tollymore Outdoor centre
Tim Campbell St Patrick Centre Down Tollymore Outdoor centre
Damien Carr Magnus Vikings Down Tollymore Outdoor centre
Helena Challinor Exploris Aquarium - Ards Borough Council
Ards Ards Business centre
Sarah Cochrane Pier 36 Ards Ards Business centre
Mark Cumming East Coast Adventure Down Tollymore Outdoor centre
Jennifer Cumming East Coast Adventure Down Tollymore Outdoor centre
Maeve Curran WWT Castle Espie Wetland Centre Ards Ards Business centre
Vanessa Drew Ballyroney Cottage B&B Banb Canal Court Hotel
Karena Eccles Old School House Ards Ards Business centre
Esther Ervin Scion Hill Gate Lodge Banb Canal Court Hotel
Barbara Ferguson Armagh Guided Tours N&M Canal Court Hotel
Fiona Ferguson Cross Square Hotel N&M Canal Court Hotel
Robert Gardiner Downpatrick & County Down Railway
Down Tollymore Outdoor centre
Leontia Haldenby Hutt Hostel Down Tollymore Outdoor centre
Myrtle Haugh Kribben Cottages N&M Canal Court Hotel
Rachel Haugh The Mourne Lodge N&M Canal Court Hotel
Brendan Henry The Governor Rocks Ards Ards Business centre
Aimee Henry The Governor Rocks Ards Ards Business centre
Denis Higgins An Radhairc N&M Canal Court Hotel
Josephine Higgins An Radhairc N&M Canal Court Hotel
John Hubbucks Mobile Team Adventure Ards Ards Business centre
Emily Hutley Hutt Hostel Down Tollymore Outdoor centre
Mervyn Ingram Downshire Coach Travel Banb Canal Court Hotel
Wesley Jameson Segway NI Ltd Banb Canal Court Hotel
John Keating Life Down Tollymore Outdoor centre
Sally King Dunnanelly Country House Down Tollymore Outdoor centre
Margaret Kyle Magherally Cottage and Tours Banb Canal Court Hotel
Geoffrey Kyle Magherally Cottage and Tours Banb Canal Court Hotel
Shirley Liggett Canal Court Hotel N&M Canal Court Hotel
Maureen Lowe Slievemoyle Cottages Down Tollymore Outdoor centre
Greer Lowe Slievemoyle Cottages Down Tollymore Outdoor centre
David Maginn Tory Bush Cottages Down Tollymore Outdoor centre
Margaret Mayne Greenacres Banb Canal Court Hotel
First Name Surname Business / Company Area Regional Workshop Venue
Eoin McCartan Mourne Bikes N&M Canal Court Hotel
Gerty McCaugherty Millbrook Lodge Hotel Down Tollymore Outdoor centre
William Og McCawley Burrendale Hotel, Country Club & Spa
Down Tollymore Outdoor centre
Hugh McCloy Quinns Coach Hire Ltd Dungannon Canal Court Hotel
Felicity Mcconville Mc Convilles Flax Mill Banb Canal Court Hotel
Caroline McErlean The Cuan Licensed Guest Inn Down Tollymore Outdoor centre
Nicola McEvoy Tanglewood Music & Arts Festival N&M Canal Court Hotel
Alison McGrenaghan Magnus Vikings Down Tollymore Outdoor centre
Avril McIlveen Florida Manor Ards Ards Business centre
Carol McMenamin Born 2 Run Events Down Tollymore Outdoor centre
Keiran Meaney Newry Tours N&M Canal Court Hotel
Iris Megaw Hilltop Lodge Banb Canal Court Hotel
James Monaghan Odyssey Coach TOurs Belfast Ards Business centre
Colm Murphy Matthews Coach Hire Monaghan Canal Court Hotel
Chris Murphy Murphy's Wildlife and Travel Down Tollymore Outdoor centre
Martin Murtagh Newry Tours N&M Canal Court Hotel
Heather Nelson Ireland Greeting Cards Ards Ards Business centre
John O'Neill Golfkeel Holiday Cottages Banb Canal Court Hotel
A N Other Just Go Ireland / Irish Motorhome Tours
Down Tollymore Outdoor centre
Heather Parker Ards Crafts Ards Ards Business centre
Declan Quigley Newry Tours N&M Canal Court Hotel
Susan Roberts The National Trust Ards Ards Business centre
Jane Rowe Born 2 Run Events Down Tollymore Outdoor centre
William Rush The Retreat Greyabbey Ards Ards Business centre
Seamus Shannon Formula Karting Ltd N&M Canal Court Hotel
Sarah Sharp The National Trust Down Tollymore Outdoor centre
Andrew Shaw Scrabo Golf Club Ards Ards Business centre
Noel Smith Granite tours N&M Canal Court Hotel
David Storey Comber Courtyard Apartment Ards Ards Business centre
Blair Vernon Hillside B&B N&M Canal Court Hotel
Carol Walker The Somme Heritage Centre Ards Ards Business centre
Ronnie White Just Go Ireland / Irish Motorhome Tours
Down Tollymore Outdoor centre
Mairead White The Mourne Lodge Down Tollymore Outdoor centre
Jean Whyte Loughbrickland Courtyard Banb Canal Court Hotel
Regional Workshops Venues, Colour coded
1. Newry Mourne & Banbridge Businesses Canal Court Hotel
2. Down District Businesses Tollymore Outdoor centre
3. Ards District Businesses Ards Business centre
Page 1
Delegate Biographies
Company / Business Description
An Radhairc, Rostrevor
Josephine & Denis Higgins
00353 47 85951
(LA area: Newry and Mourne DC)
Self-catering. Most bookings through our web site. Some over the phone. Provide a three bed-room cottage, with accommodation for five. We introduce each to the cottage and provide them with full written information with respect to the locality. We insure they have our phone number.
Armagh Guided Tours, Armagh
Barbara Ferguson
028 37 551119
(LA area: Armagh DC)
I am an accredited Board Fáilte County Armagh Tourist Guide and also a Blue Badge Tourist Guide for Northern Ireland. I work with individual visitors on planning and preparing a suitable stay in Northern Ireland. I also work with Tour Operators & Coach Operators planning & providing a full on-board guiding service for Northern Ireland, the Border Regions, parts of the R of I and Scotland.
Ballyroney Cottage B&B, Ballyroney
Vanessa Drew
(LA area: Banbridge DC)
We aim to create a unique rural retreat and make a real effort to make guests feel individual. I offer beekeeping & self-sufficiency courses in our home garden.
Barnwell Farm Cottages, Greyabbey
Michael Calvert
02842788488
(LA area: Ards BC)
A cluster of 7 self-catering cottages set in a quiet rural location in an area of outstanding natural beauty, close to sandy beaches, world famous gardens and an abundance of assessable wildlife on our farm. Less than a day’s drive from all the well-known tourist attractions in N.Ireland.
Born 2 Run Events Ltd., Newcastle
Jane Rowe & Carol McMenamin
02843751912
(LA area: Down DC)
BORN2RUN, an events company set up to organise running events with a difference all over Ireland, in areas of outstanding natural beauty. Great Races in Great Places is our motto and we plan to bring you just that. We want to ensure all our entrants have a truly memorable and inspired experience at our races. All BORN2RUN races are set in stunning locations. BORN2RUN races stand out and are the races that you talk about long after you’ve stumbled over the finish line. BORN2RUN races tick all the boxes with a calendar of awesome events in some of the most beautiful settings in Ireland. GREAT RACES IN GREAT PLACES……
The Cuan Licensed Guest Inn, Strangford
Caroline McErlean
028 4488 1222 [email protected]
(LA area: Down DC)
The Cuan is a family owned and run hotel in the conservation village of Strangford. We offer a lounge bar, restaurant, public bar and 9 ensuite bedrooms. Seafood is a speciality.
Comber Courtyard Apartment, Comber
David Storey
028 9754 2012
(LA area: Ards BC)
A private, bright, south facing, sympathetically renovated early Victorian streethouse first floor Apartment off the central Square in Comber, accommodates four with a double ensuite, twin and main bathroom; also spacious living, dining, kitchen area offering business or holiday lets and weekend stays 20 minutes from Belfast City Centre, Bangor, Lisburn, Mount Stewart and Killyleagh.
Downpatrick & Co. Down Railway, Downpatrick
Robert Gardiner
028 4461 5779
(LA area: Down DC)
The Downpatrick and County Down Railway runs through the drumlin countryside of County Down - St. Patrick's Country - over the River Quoile and under the graceful Down Cathedral. With a mix of steam and diesel trains, and vintage carriages, there's plenty for train fans of all ages - from wee kids to "big kids". Run by volunteers on a not-for-profit basis.
Downshire Coach Travel, Banbridge
Mervyn Ingram
02840625288
A small family run business located in the heart of Co Down, ideally situated to provide transport both in the UK and Ireland. Our professional, well trained, drivers and small fleet of luxury coaches have been carefully selected to provide a premier customer service.
Page 2
Company / Business Description
(LA area: Banbridge DC)
Dunnanelly Country House, Crossgar
Sally King
(LA area: Down DC)
My drive is to offer a very high standard of accommodation and comfort together with superb produce and to make our guests feel as though they are staying at a good friend's home but without invading their 'space'.
East Coast Adventure, Warrenpoint
Mark Cumming
02841753535
(LA area: Newry & Mourne DC)
East Coast Adventure is a residential outdoor multi activity centre we have four bases from which we offer a full range of land and watersports Our sales office is located on the main street in Warrenpoint, watersports base on the seafront in Warrenpoint, Mountain bike Centre Rostrevor Trails and 55 bed residential Mountain Centre Rostrevor www.eastcoastadventure.com.
Exploris Aquarium, Portaferry
Helena Challinor
028 427 28062
(LA area: Ards BC)
At Exploris Aquarium see native marine life in stunning tank displays; enjoy hands on fun at the discovery pools where you can touch a sea urchin or starfish; follow the journey of orphaned seals from rescue to release; join in with our year round programme of events.
Florida Manor, Newtownards
Avril McIlveen
07725401510
(LA area: Down DC)
We have 2 luxurious 5 star self-catering apartments set in a beautifully restored 17th century courtyard within a 200 acre estate.
Formula Karting Ltd, Newry
Seamus Shannon
02830266220
(LA area: Newry & Mourne DC)
Formula Karting is an indoor kart racing circuit operating three tracks with tunnels, bridges, overpasses and underpasses. We cater for stag/hen parties, youth and school groups, corporate entertainment as well as families and individuals offering various race formats to suit each need. Minimum age is 8 years, no upper age limit.
Ganaway Activity Centre, Millisle
Gareth Shields
02891861297
(LA area: Ards BC)
Ganaway Activity Centre is a residential outdoor pursuits centre owned and operated by the Boys Brigade Belfast. It is located near Millisle on the Ards Peninsula of County Down overlooking the Irish Sea. Ganaway provides a range of facilities catering for residential groups, day groups, corporate groups and conferences and is open and available for all customers. We provide a range of outdoor pursuits and team building challenges, indoor and outdoor sports facilities and we also provide conference facilities and training courses. Also onsite we have a heritage museum showcasing various displays. We also provide residential facilities at our Shepherd's Lodge mountain centre in the foothills of the Mourne Mountains at the very edge of Donard Wood in Newcastle, Co Down and overlooking Dundrum Bay.
Golfkeel Holiday Cottages, Banbridge
John O'Neill
02840625580
(LA area: Banbridge DC)
3 Self-Catering NITB 5 Star Graded Cottages each cottage sleeps up to Six Adults in three en-suite bedrooms and each cottages has a full working kitchen, lounge with a wood burning stove plus utility room with Washer & Dryer.
The Governor Rocks, Donaghadee
Aimee McCalister
02891884817
(LA area: Ards BC)
The Governor Rocks, baby brother to Coco Belfast, is situated on the parade, Donaghadee, with panoramic views over the Copeland islands and Scotland. Serving the best of local produce, seven days a week from the sea, the fields and sky, with prices that will have you returning for more. The governor rocks took home the prestigious new comer of the year award at the 2013 LCN awards.
Granite Tours, Kilcoo
Noel Smith
028 4063 1024
We take people on tailor made tours around the Mournes and surrounding areas. We offer Coach, walking and private tours and can offer specialised tours as well such as photography tours.
Page 3
Company / Business Description
(LA area: Down DC)
Greenacres Guesthouse, Banbridge
Margaret Mayne
02840623328
(LA area: Banbridge DC)
We have been offering the very best of service to our guests at Greenacres for 25 years now. We take great pride in catering to our guests differing needs, whether this is providing the highest quality of food sourced from local producers, making them feel comfortable in our home, or helping them to familiarise themselves with our part of the world. We are honoured to have been received many awards over the years for our dedication to tourism in our area.
Hemp Cottage, Crossgar
Rachel Bevan
028 44 830988
(LA area: Down DC)
We are primarily Architects who've used an innovative sustainable form of construction to build a very attractive small house in our grounds. The Hemp-House attracts visitors either because of the architectural interest, or due to its very special location beside a river. Visitors are struck by the attractive and calm setting, and we're starting to have quite a few returning guests. We're aware that this would appeal to European visitors but haven't accessed this market yet. I am also very motivated to promote the area around Strangford Lough, and I'm open to offering more than accommodation e.g. a bespoke package.
Hillside B&B, Newry
Blair Vernon
02830265484
(LA area: Newry & Mourne DC)
Owner /operator of a small 4 bedroom bed and breakfast set in the quiet countryside just outside Newry.
Hilltop Lodge, Banbridge
Iris Megaw
02840627240
(LA area: Banbridge DC)
We are a modern bed and breakfast built in 2005 with up to date facilities. Underfloor heating, modern sanitary ware, wet rooms, electric gates offering secure parking. Situated a half mile off the A1 (Belfast to Dublin road) perfect for business or pleasure.
Hutt Hostel, Newcastle
Emily Hutley
02843722133
(LA area: Down DC)
Overlooking Newcastle beach, this recently refurbished hostel/backpackers offers budget accommodation with self-service breakfast included, suited to groups, families & individuals. Ideal for walkers, climbers, ramblers & mountain bikers who wish to explore the majestic Mourne Mountains. The hostel is located in the centre of Newcastle seaside resort with good access to all amenities and can sleep up to 42.
Ireland Greeting Cards, Portaferry
Heather Nelson
02842728888
(LA area: Ards BC)
My cards can be made especially for your house, or garden or even places of interest around you. The cards I design, are specially made for you. I can show you some that I have done for B&B's, and self-catering establishments, shops etc. I can only supply up to 100 at a time, so the quantity you receive does not have to be a massive outlay, (min quantity is 25 if ordering wholesale)You can sell the cards, or use them for marketing your establishment.
Irish Motorhome Tours, Saintfield
Ronnie White
0280975101804
(LA area: Down DC)
Our Business will offer Motorhome Hire and swaps with detailed itineraries i.e.( where to go, what to see, where to eat and where to stop overnight,) we will target 3 groups of visitors 1)Those wanting a complete holiday experience 2) Motorhome visitors from GB & Europe. 3)Motorhome owners wanting to swap for holidays i.e.) 2) Visiting Motorhome owners e.g. GB, ROI & Mainland Europe i.e. Detailed Tour itineraries 3) Foreign Motorhome owners wanting to do Motorhome swaps.
Kirkistown Castle Golf Club, Cloughey
Judy Braniff
0284277123
"A True Links Golf Course". KCGC is a private members golf club. Being a Links Course we are able to offer golf for the whole year round. We welcome members, visitors and golfing societies on a daily basis.
Page 4
Company / Business Description
(LA area: Ards BC)
Kribben Cottages, Annalong
Myrtle Haugh
02843768647
(LA area: Newry & Mourne DC)
New business, 5 newly built self-catering cottages located between Newcastle and Annalong, hope to be completed and up and running April/May 2014.
Life Adventure, Castlewellan
John Keating
02843770714
(LA area: Down DC)
Our Castlewellan Adventure Centre... Located within the Castlewellan Forest Park in the Market Town of Castlewellan, offering a fantastic venue for everything from a Family Birthday or Group Outing, to Corporate BBQs or even a full on Adventure Challenge! The centre is located in a stunning Courtyard setting and can therefore comfortably accommodate day groups of up to 250 on site. Adventure activities such as Canoeing, Kayaking, rockclimbing, River Bouldering, Abseiling, Hill walking and Canoe/Bike Rental. Main centre facilities offer; Customer Services Desk, Coffee Dock, Comfortable seating area, Showers, Changing facilities, Toilets, Bike Wash, Disabled Access Our Mournes Life Adventure Centre Annalong ... Located within the Marine Park in the Coastal Village of Annalong, offering a fantastic venue for everything from a Youth or Group Weekend, to Corporate Getaways or even a full on Adventure Break! All accommodation is located together in a Courtyard style setting and can therefore comfortably accommodate groups of up to 58 on site with training, conference and catering facilities to match. Main centre facilities offer; 40 beds in en-suite dorm rooms (all linen provided) Communal Kitchens (self-catering or fully catered options available) Lounges with open fires and wood burning stoves Training and Conference Rooms Laundry and Drying Rooms Cottage facilities include; 4 cottages sleeping 5, 5, 4 and 4 in a mixture of en-suite rooms Fully fitted Kitchens (self-catering or fully catered options available) Lounges with open fires Cottage residents can avail of Laundry and Drying Rooms and Training and Conference Rooms (by prior arrangement) Additional facilities on site; Internet access, duty warden and info point for local information/assistance, provision of a wide range of outdoor activities from relaxing activities to team games and full on adventure sports!
Loughbrickland Courtyard, Loughbrickland
Jean Whyte
07873 290504
(LA area: Banbridge DC)
We offer self-catering accommodation in two comfortable 4* units ('Coolnacran' with 3 double ensuite bedrooms and 'Lisnagade' with 2 double ensuite bedrooms) in a converted old stone coach house at Loughbrickland House, Banbridge Co. Down. 'Coolnacran' has one wheelchair accessible bedroom. Safe garden/patio, offstreet parking; spacious warm living and kitchen areas with all mod cons.
Magherally Cottage, Banbridge
Margaret Kyle
02840624052
(LA area: Banbridge DC)
We offer self-catering accommodation in a listed 18th Century thatched cottage which has been sympathetically restored to provide spacious 4* comfort while retaining many original features. The cottage is located in a peaceful rural area 3 miles from Banbridge. The enclosed cottage garden provides secure parking and panoramic views of the Dromara Hills, The Mournes and The Carlingford Mountains.
Magnus Viking Association,
Annadorn, Downpatrick
Philip Campbell
(LA area: Down DC)
We are a Living History and Historical Re-enactment Association. We provide touristic and educational experiences for locals and travellers alike. We run festivals and events such as the Magnus Barelegs International Viking Festival and Medieval Street markets. We offer visitors the opportunity to get involved with activities such as traditional archery, Dark Age black smithing, spinning, weaving, herb crafts, foraging and wood carving. We also own three ocean going Viking Longships which visitors can row and sail. We provide local historical tours and medieval banquets. We also run a schools education programme aimed specifically at children.
Matthews.ie, Callenberg, Monaghan Matthews Coach Hire, a family owned Irish Coach company that
Page 5
Company / Business Description
Colm Murphy
00353429378188
(LA area: County Monaghan)
specializes in both Leisure and Corporate Travel. We have established ourselves as one of the top coach operators in Ireland, with a fleet of 40 coaches varying in size from 12 to 75 seats. We as a team are highly organized and efficient – necessary when handling delivery of major events. Our organizational skills and experience working in challenging and time-pressured environments motivates our team to ensure no stone is left unturned.
McConvilles Flax Mill, Dromore
Felicity Meade
07704922135
(LA area: Banbridge DC)
(No info)
Millbrook Lodge Hotel, Ballynahinch
Gerty Mccaugherty
(LA area: Down DC)
3 Star Co Down Hotel. Situated on the outskirts of the market town of Ballynahinch. We have 16 bedrooms, a Bistro/Restaurant and various conference/function suites. The hotel is a large and popular wedding venue with facilities to get married in the grounds or inside the building. We also host large band night most of which would be country music.
Mourne Bikes, Rostrevor
Eoin McCartan
02841739354
(LA area: Newry and Mourne DC)
Mourne Bikes provides a professional and friendly bike hire, skills courses and guided ride service within the Mourne Mountains. Based in Rostrevor, Co Down we are only an hour from both Belfast and Dublin. Our local knowledge and experience can help you make the most of your cycling adventure in the Mournes.
The Mourne Lodge, Kilkeel
Mairead White
02841765859
(LA area: Newry and Mourne DC)
The 31 bed centre boasts of excellent quality budget accommodation. All rooms are en-suite with a mixture of private and shared rooms. The Mourne Lodge facilities include a comfortable lounge with a wood burning stove, a 52” TV and DVD with a selection of DVD’s and travel books, a modern fully equipped self-catering kitchen, a drying room, an outdoor picnic/barbeque area, secure car parking, laundry facilities (at an extra cost), bike storage, free Wi-Fi, conference suite, and an onsite restaurant.
Murphy's Wildlife, Killough
Chris Murphy
028 44 843141
(LA area: Down DC)
We are Blue Badge Guides with an in depth knowledge of the built and natural environment of Strangford Lough and the Mournes. Also the golf product and most other tourist attractions of Co Down.
National Trust - Castle Ward (Murlough and Mourne)
Jacqueline Baird and Sarah Sharp
028 4488 1204
Co
(LA area: Down DC)
Castle Ward is the hub of the National Trust South Down Portfolio which includes Murlough National Nature Reserve and part of the Mournes. It is an 820 acre walled demesne with an 18th century mansion which sits on rolling hillside overlooking Strangford Lough. The demense has 34kms of walking, cycling and horseriding trails, adventure playgrounds, outdoor pursuit activities, cafe, gift shop, second-hand book shop, laundry, Victorian play room, house tours and barn play area. There are year round events and the demesne and house is available for wedding, filming or corporate hire.
National Trust - Mount Stewart, Newtownards
Susan Roberts
02842787817
(LA area: Ards BC)
Mount Stewart House Gardens and Temple of the winds is one of the most unique and unusual gardens that the National Trust owns. It contains a rich tapestry of design and the great planting artistry that was the hallmark of Edith, Lady Londonderry. The climate of Strangford Lough allows astonishing levels of planting experimentation. The formal areas exude a strong Mediterranean feel and resemble an Italian villa landscape, while the wooded areas support a range of plants from all corners of the world – ensuring something to see whatever the season. An exciting £7million restoration project is underway in the house. Key elements of the project include structural work, improving the services, window repairs and a new conservation heating system. In addition a new conservation studio will
Page 6
Company / Business Description
provide the opportunity to see conservation of the collection. This important conservation work will ensure this fascinating house and its contents are protected for many years to come.
Newry Tours, Newry
Martin Murtagh
02830261670
(LA area: Newry & Mourne DC)
Newry Tours specializes in private group tours and corporate events in Newry, Northern Ireland. We offer everything from Historical walking tours to paranormal ghost walks and presently have combination of both. For the moment these tours are designed with an adult audience in mind – 16 and over and anyone under the age of 18 must be accompanied by a responsible adult. We hope to offer tours to Schools, Exchange groups, Stags, Hens, and other groups/international parties in the future.
Odyssey Coach Tours, Belfast
James Monaghan
02890 240300
(LA area: Belfast CC)
We provide day tours departing from Belfast city centre to the Mournes and Saint Patricks Country. We also provide day tours to the Giants Causeway. We are also the largest provider of private tours from the growing number of cruise ships arriving into Belfast port.
Pier 36, Donaghadee
Sarah Cochrane
02891884466 [email protected]
(LA area: Ards BC)
Pier 36 is an award winning family owned and run restaurant, bar & 4 Star Guesthouse in Donaghadee. We strive to welcome every customer with our family motivated hospitality.
Quinns Coach Hire, Ardboe
Hugh McCloy
02886737325
(LA area: Cookstown)
Quinn's Coach Hire is a family run business offering luxury coach hire to executive standards in Northern Ireland which we offer to businesses in the private and public sectors. We are available for private hire for domestic or international tour groups and run guided tours in Northern Ireland.
The Retreat Greyabbey, Greyabbey
Bill Rush
02842758438
(LA area: Down DC)
At The Retreat Greyabbey we offer a different take on the Bed & Breakfast experience. Providing high quality accommodation and excellent cuisine (locally sourced where possible). We specialise in Relaxation /Pamper packages and have our own resident therapist providing relaxing Reflexology and Swedish Massage treatments. "More like staying with friends" has been repeated on our Excellent Trip Advisor reviews and we have many friends who have returned.
Rostrevor Holidays, Rostrevor
Didi Baxter
028 417 38727
(LA area: Newry and Mourne DC)
Rostrevor Holidays is a family run self-catering business based in the foothills of the Mournes. 12 cottages set on a peaceful farm. With a strong focus on mountain bike friendly accommodation, groups, child friendly, and dog friendly.
St Patrick Centre, Downpatrick
Tim Campbell
028 4461 9000
(LA area: Down DC)
The Saint Patrick Centre is the only permanent exhibition in the World about Saint Patrick, one of five NITB Signature Projects for Northern Ireland and the hub of Saint Patrick's Trail/Saint Patrick's Country.
Scion Hill Gate Lodge, Dromara
Esther Ervin
97532270
(LA area: Banbridge DC)
I operate a self-catering unit.
GolfEquip Scrabo Professional Shop,
Newtownards
Andrew Shaw
02891814878
I would like on behalf of SGC to discuss the possibilities to further grow our trade to staying visitors that wish to play golf in Northern Ireland. Package offers etc.
Page 7
Company / Business Description
(LA area: Ards BC)
Segway NI Ltd., Portadown
Wesley Jameson
02890737171
(LA area: Armagh DC)
Segway NI is the Award Winning Outdoor Adventure & Tourism company offering a wide range of services and tours on these amazing Segway machines. We offer the only Segway City tour in the UK along with Off Road Adventure Tours. We can also do corporate, team building, and private events.
Slievemoyle Cottages, Downpatrick
Greer and Maureen Lowe
02844881690
(LA area: Down DC)
Slievemoyle Cottages, which began 10 years ago, is a self-catering holiday accommodation business, where guests stay in our 5 traditional stone built cottages. These 200 year old buildings were renovated and restored, one at a time, by ourselves, with Greer as hands-on project manager and with help from local tradesmen. Our guests come from a range of countries and we have many returners. Due to much interest from larger groups and requests for one night stays, we are presently adding a bunkhouse to our accommodation.
Tory Bush Cottages, Newcastle
David Maginn
02843724348
(LA area: Down DC)
Tory Cottages are located on the Northern slopes of the Mourne Mountains, just 4.5 mile outside the pleasant seaside resort of Newcastle. We can sleep up to 46 people in 9 Self-Catering Cottages, in any combination of single or double bed; the cottages are managed on strong environmental principles with almost 90% of our energy from Renewable Sources.
Westering, Comber
Katherine Blair
07743378818
(LA area: Ards BC)
Westering is a modern townhouse located on the sea front at Portaferry. We offer 4 star accommodation and can sleep up to 8 guests. The house is an 'upside down' construction with the open plan living room and kitchen on the first floor to take full advantage of the views over Strangford Lough. With a large enclosed garden to the rear and Portaferry town centre only a short stroll away, Westering is the perfect base for a wonderful holiday in County Down.
Wildfowl & Wetlands Trust -
Castle Espie Wetland Centre, Comber
Ame Maeve
02891 874146
(LA area: Ards BC)
The Wildfowl & Wetlands Trust (WWT) is one of the world’s largest and most respected wetland conservation organisations working globally to safeguard and improve wetlands for wildlife and people. Castle Espie’s is home to Ireland’s largest collection of native and exotic water-birds. The centre is truly a magical place for all ages offering wild woodland walks, soft play areas, events and workshops, art exhibitions, retail therapy, food and conference facilities.
Tourism Ireland
Tourism Ireland is the agency responsible for marketing the island of Ireland as a holiday destination
overseas. They devise and implement world-class marketing programmes and provide industry partners
with opportunities to market their own products and services working closely with the Tourism Ireland
teams in over 20 markets overseas. In addition, they are a source of information on overseas market trends
and consumer needs, which they make available to NITB.
Market Profiles
Tourism Ireland markets the island of Ireland in over 20 markets across the world. Over the years, they
have developed a detailed and in-depth understanding of those markets and the best-prospects consumers
within them, as well as any significant changes taking place, which they are happy to share with partners in
the industry.
On their web site www.tourismireland.com you will find details of market performance, insights into
market trends and consumer behaviour, examples of Tourism Ireland’s marketing activity in key markets,
information on how to become involved with us in marketing your own product or service overseas, and
contact details for further information.
For specific market information the Market Profiles summarise tourism trends amongst holidaymakers to
the island of Ireland. They also contain valuable consumer insights and details on Tourism Ireland
marketing activities in each market. The link to the web page is as follows:
http://www.tourismireland.com/Home/Consumer-Insights/market-profiles.aspx. Scroll down the page to
find the latest Market Profiles organised by market area - starting with Great Britain, followed by North
America, Europe and Australia & Developing Markets
NITB
NITB is responsible for the development of tourism and the marketing of Northern Ireland as a tourist
destination to domestic tourists, from within Northern Ireland, and to visitors from the Republic of Ireland
Business Supports
NITB offers a range of business supports to help you to grow your business. Full details can be found on
www.nitb.com.
Additional sources of research
For additional information on visitor profiles and tourism business performance from all other source
markets visit www.nitb.com and www.tourismireland.com.
Contacts Details
Organisation Contact
Destination Mourne Mountains
Destination Strangford Lough
www.visitmournemountains.co.uk
www.visitstrangfordlough.co.uk
Down District Council
Mark Mohan
Senior Tourism Initiatives Manager
T: 028 4461 0800
M: 077 1119 0855
Wilma Warburton
Assistant Tourism Development Officer
T: 028 4461 0800
Organisation Contact
Newry & Mourne District Council
Michelle Boyle
Tourist Development Officer
T: 028 3031 3233
Michelle McKeown
Assistant Tourism Development Officer
T: 028 4175 2256
Banbridge District Council
John Douglas
Tourism Manager
T: 028 4062 0232
M: 077 8814 6471
Ards Borough Council
Sharon Mahaffy
Tourism Development Officer
T: 028 9182 6846
Rosemary Richardson
Tourism Development Officer
T: 028 9182 6846
Judith Hammond
Assistant Tourism Development Officer
T:028 9182 6846
Visitor Information Centres
Newcastle Visitor Information Centre
10-14 Central Promenade
NEWCASTLE
Co Down, Northern Ireland
BT33 0AA
T 028 4372 2222
F 028 4372 2400
W www.downdc.gov.uk
Downpatrick Visitor Information Centre
The Saint Patrick Centre
53A Market Street
Downpatrick
Co Down
BT30 6LZ
T: 028 4461 2233
Newry Visitor Information Centre
Bagenal’s Castle
Castle Street
NEWRY
Co Down BT34 2DA
T 028 3031 3170
Banbridge Visitor Information Centre
Old Town Hall
1 Scarva Street
BANBRIDGE
Co Down, BT32 3DA
T 028 4062 0232
W www.banbridge.gov.uk
Ards Visitor Information Centre
31 Regent Street
Newtownards
T: 028 9182 6846
Organisation Contact
BT23 4AD
Tourism Ireland Offices Worldwide
Office Address Contact
Tourism Ireland
Asia Hub
Email: [email protected]
Address: PO Box 262746,
1st Floor, Jafza 18 & 19,
Jebel Ali Free Zone, UAE.
Telephone: + 971 4813 7819
Fax: + 971 4813 7814
Website: www.ireland.com
Aisling McDermott Marketing
Manager
Telephone: + 971 4 813 7818
Email: amcdermott
@tourismireland.com
Tourism Ireland
Australia
Email:
Address: Level 5,
36 Carrington Street,
Sydney, NSW 2000,
Australia
Telephone: +61 292996177
Fax: +61 292996323
Website: www.ireland.com/au/
Diane Butler , Manager
Telephone: +61 2 9964 6900
Email:
Tourism Ireland
Belgium
Email:
Address: Louizalaan 66 Avenue Louise,
1050 Brussels, Belgium.
Telephone: +32 2 643 21 21
Fax: + 32 2 642 98 51
Website: www.ireland.com
Danielle Neyts, Market
Representative
Email: [email protected]
Tourism Ireland
Canada
Email:[email protected]
Address: 2 Bloor Street West, Suite 3403,
Toronto M4W 3E2, Canada.
Telephone: +1 416 925 6368
Fax: +1 416 925 6033
Website: www.ireland.com
Jayne Shackleford, Marketing
Manager
Telephone: +1 416 925 6368
Email:
Tourism Ireland
France
Email: [email protected]
Address: 33 rue de Miromesnil,
75008 Paris, France.
Telephone: +33 1 53 43 12 35
Fax: +33 1 47 42 01 64
Website: www.irlande-tourisme.fr
Severine Tharreau,
Consumer Marketing Manager
Telephone: +33 1 53 43 12 15
Email:
Serge Fonseca, Trade Marketing
Manager
Telephone: + 33 153 43 1218
Email:
Tourism Ireland
Germany
Email:
Address: Gutleutstrasse 32,
60329 Frankfurt am Main, Germany.
Telephone: +49 69 92 31 85 0
Fax: +49 69 92 31 85 88
Website: www.ireland.com
Kirsten Donnerstag, Marketing
Manager
Telephone: +49 69 92 31 85 20
Email:
Christian Ruebel
Trade Marketing Manager Central
Europe
Telephone: +49 69 92 31 85 23
Email: [email protected]
Office Address Contact
Tourism Ireland
Great Britain -
Glasgow
Email:
Address: James Millar House, 7th Floor,
98 West George Street, Glasgow G2 1PJ,
Scotland.
Telephone: +44 141 572 4030
Fax: +44 141 572 4033
Website: www.ireland.com
Elaine Murray, Industry Contact
Email:
Tourism Ireland
Great Britain -
London
Email: [email protected]
Address: 103 Wigmore St, London W1U 1QS,
London.
Telephone: +44 207 518 0800
Fax: +44 207 493 9065
Website: www.ireland.com
Judith Cassidy, Industry Activation
Officer
Telephone: 00 44 207 518 0819
Email: [email protected]
Tourism Ireland
Italy
Email: [email protected]
Address: Turismo Irlandese, Piazza Cantore 4,
20123 Milano, Italy.
Telephone: +39 02 58 17 73 11
Fax: +39 02 58 17 73 09
Website: www.irleland.com
Niamh Kinsella, Marketing Manager
Telephone: +39 02 581 773 04
Email:
Tourism Ireland
Netherlands
Email:
Address: Spuistraat 104, 1012 VA,
Amsterdam, Netherlands.
Telephone: +31 20 62 06 050
Fax: +31 20 62 08 089
Website: www.ierland.nl
Karen van der Horst, Marketing
Manager
Telephone: +31 20 53 06 055
Email:
Tourism Ireland
Nordic Region
Email: [email protected]
Address: Store Kongensgade 3,1 ,
1264 Copenhagen K, Denmark.
Telephone: +45 33 15 80 45
Website: www.ireland.com
Rikke Aagaard Petersen
Telephone: +45 33 15 7231
Email:
om
Tourism Ireland
Spain
Email: [email protected]
Address: Pº de la Castellana, 46 -2ª Planta,
28046 Madrid, Spain.
Telephone: +34 91 5775 458
Fax: +34 91 5776 934
Website: www.ireland.com
Barbara Wood, Marketing Manager
Spain & Portugal
Telephone: +34 915 774 612
Email: [email protected]
Tourism Ireland
USA
Email: [email protected]
Address: 345 Park Avenue, 17th Floor,
New York, NY 10154, USA.
Telephone: +1 212 418 0800
Fax: +1 212 371 9052
Website: www.ireland.com
Billy Condon Vice President
Marketing, USA
Email:[email protected]
Fiona Dunne, Promotions Manager
Telephone : 00 1 212 418 0850
Email :[email protected]
Market Agents
Tourism Ireland
Austria
Address: Tourism Ireland,
Argentinierstr. 2/4, 1040 Wien,
Austria.
Telephone: +43 1 581 8922 70
Fax: +43 1 585 36 30 88
Website: www.ireland.com
Simon Bopp, Market Contact
Telephone: +43 1 581 8922 70
Email: [email protected]
Tourism Ireland
China
Address: Tourism Ireland, China,
Suite 728, Shanghai Centre, 1376 Nanjing
Market Contact Irish Wang
Telephone: +86 21 62798788
Office Address Contact
Road West, China,
Shanghai 200040, P.R China.
Telephone: +86 21 62798788
Fax: +86 21 62798799
Website: www.ireland.com
Email: [email protected]
Tourism Ireland
India
Address: Tourism Ireland, Beautiful Planet,
Grants Building Annexure, Office No. 46,
1st Floor, Opposite Strand Cinema, Colaba,
Mumbai, India 400 005.
Telephone: + 91 22 32961624
Website: www.ireland.com
Huzan Fraser, Market Contact
Email: [email protected]
Tourism Ireland
GCC
Email: [email protected]
Address: PO Box 262746,
1st Floor, Jafza 18 & 19,
Jebel Ali Free Zone, UAE.
Telephone: + 971 4813 7819
Fax: + 971 4813 7814
Website: www.ireland.com
Aisling McDermott Marketing
Manager
Telephone: + 971 4 813 7818
Email: amcdermott
@tourismireland.com
Tourism Ireland
New Zealand
Address: Level 7, Citibank Building,
23 Customs St East, Auckland 1010,
New Zealand.
Telephone: +649 977 2255
Fax: +649 977 2256
Email: corporate.newzealand@
tourismireland.com
Website: www.ireland.com/nz/
Darragh Walshe, Market Contact
Telephone: +64 9 9772222
Email: [email protected]
Tourism Ireland
South Africa
Address: Development Promotions,
62 Hume Road, Dunkeld,
P.O. Box 30615, Braamfontein 2017,
Johannesberg, South Africa.
Telephone: +27 11 442 0824
Fax: +27 11 442 0821
Website: www.ireland.com/za
Gail Gilbert, Market Contact
Telephone: +27 11 442 0824
Email: [email protected]
Tourism Ireland
Switzerland
Address: Tourism Ireland,
Badenerstrasse 15, CH-8004 Zurich.
Telephone: +41 44 286 99 14
Fax: +41 44 286 99 37
Website: www.ireland.ch
Gian Gregori, Market Contact
Telephone: +41 44 286 99 14
Email:
Tourism Ireland
Great Britain
Glasgow
Email: corporate.glasgow@
tourismireland.com
Address: James Millar House, 7th Floor,
98 West George Street, Glasgow G2
1PJ, Scotland.
Telephone: +44 141 572 4030
Fax: +44 141 572 4033
www.ireland.com
Industry Contact
Elaine Murray
Email:
Dublin
5th Floor, Bishop’s Square
Redmond’s Hill
Dublin 2
Telephone: +353 1 476 3414
Email: industryopportunities@
tourismireland.com
Industry Contact
Geraldine Egan
Northern Ireland Tourist Board
Business to Business
Willie Lougheed Business Tourism
Manager 028 9044 1558 [email protected]
Joanne Taylor Business Tourism
Officer 028 9044 1608 [email protected]
Dawn Hewitt Business Tourism
Executive 028 9044 1580 [email protected]
PJ Townsend Business Tourism
Administration Officer 028 9044 1676 [email protected]
Gillian Spratt Business Tourism
Administration Officer 028 9044 1587 [email protected]
Destination Marketing & PR
Ruth Burns Destination PR Unit
Manager 028 9044 1640 [email protected]
Pauline Gormley Destination PR Unit
Officer 028 9044 1650 [email protected]
Eimear Callaghan Destination PR Unit
Officer 028 9044 1641 [email protected]
Alice Murray Destination PR Unit
Executive 028 9044 1568 [email protected]
Claire Keenan Destination PR Unit
Executive 028 9044 1651 [email protected]
Lucia King Destination PR Unit
Executive 028 9044 1508 [email protected]
Aileen O'Neill Destination PR Unit
Executive 028 9044 1527 [email protected]
Paul Lynch Marketing Campaigns
Executive 028 9044 1687 [email protected]
Mari Surgenor Destination PR Unit
Administration Officer 028 9044 1576 [email protected]
Claire Collins Destination PR Unit
Administration Officer 028 9044 1586 [email protected]
Helen Hamilton Destination PR Unit
Administration Officer 028 9044 1684 [email protected]
Dominic Totten Destination PR Unit
Administration Officer 028 9044 1687 [email protected]
Social and Digital Media
Paul Coleman Social and Digital
Media Manager 028 9044 1501 [email protected]
Charlotte Jess Social and Digital
Media Officer 028 9044 1667 [email protected]
Rachel Quigg
Social and Digital
Media Administration
Officer
028 9044 1577 [email protected]
Republic of Ireland
Fiona Cunningham ROI Market Manager 00353 14394372 [email protected]
Gwen Beveridge Sales and Marketing
Officer 00353 14394371 [email protected]
Clare McCoy PR Officer 00353 14394378 [email protected]
Madeleine Whelan Sales and Marketing
Executive 00353 14394373 [email protected]
Aoife Walsh PR Executive 00353 14394377 [email protected]
Aileen Tobin Sales and Marketing
Executive 00353 14394370 [email protected]
Kirstin Smith PR Executive 00353 14394376 [email protected]
Brona McKeague PR Administration
Officer 00353 14394374 [email protected]
Clare Breen Sales and Marketing
Administration Officer 00343 14394375 [email protected]
This is a resume of the Grow your Horizons project delivery team.
BTS is an Edinburgh based marketing and business development company with a track record of working with the public and commercial sectors in destination development, product development, marketing and sales in tourism and hospitality. BTS’s web site is www.bts-solutions.com. The principals of the company have variously worked in 5 star accommodation, set up and managed the lobby group for the tourism sector in Scotland (during foot and Mouth and 9/11) and worked extensively in marketing and sales. Specialising particularly, but not exclusively, in hospitality and tourism, we work with a range of commercial clients from hotels, hostels, golf courses, visitor attractions, to events, festivals, retail, venues, event catering, business tourism and activity tourism operators.
In Northern Ireland we have prepared the destination plans for Causeway Coast and Glens, Tyrone and the Sperrins and the refresh of the destination plans for Destination Strangford Lough and Destination Mournes. We’ve worked with tourism operators – hotels, restaurants, hostels, golf course, visitor attractions, contract caterers etc. – to help them understand and access their customers.
Crucially, BTS’s point of difference is that all the principals of the company have practical implementation experience and have been accountable for sales, investments, delivery and performance. We develop pragmatic plans based on strategic analysis.
The Grow Your Horizons implementation team is made up of:
Stewart Walker: Stewart’s career has taken him from Edinburgh to Los Angeles and back again. He’s managed some of the world’s finest 4 and 5 star hotels including Edinburgh’s iconic Caledonian Hotel and L.A.’s St James Club. His extensive hospitality and tourism expertise is backed by strong business acumen honed at one of Scotland’s leading private banks, where he advised on hotel development. He then joined the Edinburgh Convention Bureau contributing to Edinburgh being rated one of Europe’s top ten conference cities. He is an independent Director with Fife Golf Trust, a charitable trust managing and operating seven Fife Council Golf Courses and is Chair of Golf Tourism Scotland, a not-for-profit industry association owned and governed by its members to represent Scotland’s diverse golf tourism interests.
Ivan Broussine: Ivan is a market driven economist, an experienced economic and business development professional, with public and commercial successes. Ivan has local government, national development agency and private sector economic and business development experience. Ivan’s capabilities are in market research, business development, marketing planning, benchmarking and best practice models. Ivan was founding CEO of the tourism industry lobby group, the Scottish Tourism Forum, and was for 6 years to 2012 Chair of Scottish Enterprise’s Advisory Board for Cooperative Development Scotland.
Sue Ireland: Sue combines business and product development with marketing and communications, within a wide range of industries and businesses – helping businesses to penetrate their markets and deliver sales, whilst also ensuring the right processes are in place to sustain profitability. Sue’s exceptional skills lie in analyzing existing and potential customers’ behaviour, the business product or service and developing innovative and practical marketing, messaging and communications platforms, delivered creatively, to get the message out to customers.
Linda Duncan: has spent her marketing career in product development in both B2B and B2C marketing. She has an extensive knowledge of direct marketing including market segmentation, research and implementation of marketing strategies, including an in depth knowledge of social media planning and execution. Her experience lies in the UK market and also internationally. Linda has a natural entrepreneurial flair and always ensures that costs are managed and projects delivered within budget and timeline.
Contacts BTS 23 Stafford Street Edinburgh EH3 7BJ Tel: 0131 625 7040 www.bts-solutions.com
Stewart: 0131 625 7040 / 07909 915196 Ivan: 0131 625 7043 / 07968 621137 Sue: 0131 625 7042 / 07968 621134 Linda: 0131 625 7041 / 07770 558807
