Developing students’ skills

Submitted by: Ikram Ait dra Nadia Bat Brahim Mezgar Elmostafa

Omarakly

Content: introduction Tips for success Talking to clients Snail mail and formal texts Tellephoning Dealing with visitors Talking to colleagues Reporting to managers Presentations and Q&A sessions suggested activities

Tips for success

Students’ ability to achieve a task

Decontextualised practice when it is necessary

Using authentic materials

Ongoing assessement

Talking to clients

Students should be able to:

Introduce themslves and their Companies.

Put their clients at ease.

Keep the conversation going.

Snail mail and formal texts:

Students are required to :

Achieve a certain level of formality.

Be introduced to conventions and layout for letters:

1-Block layout and open punctuation 2-Initials must be included with the

surname. 3-Know how letters begin and end.

Telephoning

Teachers should help students to :

overcome their fear and be more confident.

understand how telephones are typically used in Britich or American corporations.

Improve their pronunciation and audible non-verbal language.

Be familiar with how the telephone is usually answered in the companies and how the conversation is ended.

Telephoning

Dealing with visitors Students should :

Imagine real like situations for language practice. practice common beginings, useful

questions and responses…

Improve both their verbal and non-verbal language through role play activities.

Talking to colleagues Practice should be devoted to: Identifying the cultutral differences at

the level of converstaion, turn taking, and topic management.

Making students aware of the importance of body language.

Consider what specific language can be used depending on specific relaxed situations.

Reporting to foreign managers students should :

Understand that the way they report to the foreign managers is culturally defined.

Be aware of the importance of the language practice in terms of both career developement and day-to-day survival.

Presentations and Q&A sessions Students should be aware that:

presentaions can take many forms.

Q&A sessions is an integral part of the presentations.

what makes a good presentation.

Suggested practical activities

Activity1: sales and clients

Ikram AIT DRA

Activity2: Question Quandry Students select and practice

questions typically used by people when they first meet.

o Language: selected by the teachero Level: elementary and aboveo Time: 15-20

Nadia BAT

Mini lesson by: Brahim

Mezgar