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Introduction: A New Approach To Learning, Planning And Goal-Setting, Human Perceptions: Understanding People, Types of Soft Skills: Self-Management Skills, Aiming For Excellence: Developing Potential And Self-Actualisation, Need Achievement And Spiritual Intelligence.Con�ict Resolution Skills: Seeking Win-Win Solution, Inter-Personal Con�icts: Two Examples, Two Solutions, Types of Con�icts: Becoming A Con�ict Resolution Expert, Types of Stress: Self-Awareness About Stress, Regulating Stress: Making The Best out of Stress.Habits: Guiding Principles, Identifying Good And Bad Habits, Habit Cycle; Breaking Bad Habits, Using The Zeigarnik E�ect For Productivity And Personal Growth, Forming Habits of Success.Communication: Signi�cance Of Listening, Active Listening, Barriers To Active Listening; TelephoneCommunication: Basic Telephone Skills, Advanced Telephone Skills, Essential Telephone Skills .Technology And Communication: Technological Personality?, Mobile Personality?, E-Mail Principles, How Not To Send E-Mails!, Netiquette, E-Mail Etiquette.Communication Skills: E�ective Communication, Arising Out Of Sender/Receiver’s Personality; Barriers To Communication: Interpersonal Transactions, Miscommunication; Non-Verbal Communication: Pre-Thinking Assessment-1 & 2.Nonverbal Communication: Introduction And Importance, Issues And Types, Basics And Universals,Interpreting Non-Verbal Cues; Body Language: For Interviews, For Group Discussions.Presentation Skills: Overcoming Fear, Becoming A Professional, The Role Of Body Language, Using Visuals, Reading Skills: E�ective Reading, Human Relations: Developing Trust And Integrity.

DEVELOPING SOFT SKILLSAND PERSONALITY

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The course aims to cause a basic awareness about the signi�cance of soft skills in professional and inter-personal communications and facilitate an all-round development of personality. Hard or technical skills help securing a basic position in one's life and career. But only soft skills can ensure a person retain it, climb further, reach a pinnacle, achieve excellence, and derive ful�lment and supreme joy. Soft skills comprise pleasant and appealing personality traits as self-con�dence, positive attitude, emotional intelligence, social grace, �exibility, friendliness and e�ective communication skills.

Prof. T. RAVICHANDRAN is presently a Professor of English in the Department of Humanities and Social Sciences at the Indian Institute of Technology Kanpur, Uttar Pradesh, India. He has written about �fty research articles/book chapters, supervised six doctoral theses, edited a special issue on Cyberpunk Literature for the Creative Forum Journal, and published a book on Postmodern Identity. He is a recipient of the Fulbright-Nehru Academic and Professional Excellence Fellowship (2014-15) for his research/teaching at Duke University, North Carolina, USA. He is honored with Champa Devi Gangwal Chair Professorship at IIT Kanpur. In his distinguished twenty-�ve years of teaching career, he has taught various courses in English Language and Literature. His NPTEL Video and Web courses on Communication Skills are well-acclaimed nationally and internationally.

PROF. T. RAVICHANDRANDepartment of Humanities and Social SciencesIIT Kanpur

INTENDED AUDIENCE B.E/B.Tech, M.E/M.Tech, M.S, B.Sc, M.Sc, B.Com/M.Com, MBBS, Ph.D:

INDUSTRIES APPLICABLE TO : All industries/companies/organisations will recognize and value this course and recommend this for their employees and trainee programs.

TYPE OF COURSECOURSE DURATIONEXAM DATE

Rerun | Elective | UG/PG8 weeks (26 Aug’19 - 18 Oct’19) 17 Nov 2019

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