Windows 8 + CRM

Developing on Windows 8Mohit SinghSoftware Developer - Datacom@mohitbaweja1Overview@mohitbawejaReal world exampleCRM DemoQAShopping list demo C#Customer relationship managementWindows 8 - 101Background

Windows 8Windows Phone@mohitbaweja

4,000 staff APACNew Zealand, Australia, Philippines, Malaysia750 software developersPromote entrepreneurship at work

Datacom@mohitbawejaShowStoreAdd itemsEngageShopping list demo C#5Storage optionsIsolate storageXML, JSON, Images etcRoaming storageCloud storage (Azure, SkyDrive)Sqlite

What did you learn?Add input/output controls to the UITrigger UI EventsBind data to the UIAdded a classHow to store data in isolated storageCreate a live tile http://msdn.microsoft.com/en-us/library/windows/apps/hh761491.aspx

QA

Customer relationship management

Sounds fancy@mohitbawejaOr an acronym we throw around at work a lot crm

Kinda sounds fancy9Know their customerLong term relationshipsSocialConsistency@mohitbawejaCoffee vs 2degrees

Information is key: knowing more about your customer before they enter the door to make the most out of your business The more I know about you, the better I can serve you, which in returns gives you a better experience for buying with us.

Long term relationship give example of coffee shop next to my houseSocial Facebook second largest country, recommendation by a friend is 85% more effective then advertisingSocial Engagement & feedback 2degrees example.

Consistency Processes within an organization, so all users get the same taste of coffee when they walk in to the door, hypothetical example, but this can be applied to a sales buying experience, or warranty replacements.

Conclusion (Requirement) works fine for coffee business but what about for an enterprise like two degrees? Need some software to ensure set of rules/consistency around how business engages and manages their customers Flow through to next slide introduce dynamics crm..10Dynamics CRMMarketingServicesSales@mohitbawejaMarketing: Marketing campaignsSales: Lifecycle Capturing a lead -> opportunity -> saleServices: Customer service, warranties, support, tickets,11Dynamics CRM@mohitbawejaCustomizationBuild entities, data relationships, dependencies, viewsBusiness intelligence Workflows

ExtensionsC# & .NET

Web services

12Can you show me a real world example?NZs second largest seafood companyBusiness covers fishing, processing and marketing

@mohitbaweja

The need

NZ Sales SystemStock managementMobility

@mohitbawejaI want to compete with (competitors) check statement of work.15User adoption@mohitbaweja

The challenge16Sales guysHardest to keep engaged in the CRM system Always on the roadThere to build relations, not figure out the system

@mohitbawejaThe need, the focus..17How can we create something that makes a sales persons day easier ?we followed a Sealord sales person around for a day

@mohitbaweja18Windows 8 + Dynamics CRMGoal - Spend more time with customerBe better prepared for meetings = increase sales & improve relationshipsMetro & sexy

Solution Visit planner@mohitbaweja@mohitbawejaV1 Proof of concept@mohitbawejaThe challenge21

@mohitbaweja

@mohitbaweja

@mohitbaweja

@mohitbaweja

@mohitbawejaV2 Proof of concept@mohitbawejaThe challenge27@mohitbaweja@mohitbaweja@mohitbawejaSealord Demo@mohitbaweja31They are now saving up to 4 hours per sales rep per week!How do we connect to Dynamics CRM?ODataSDKSOAPIntegrates easily with VS 2012Exposes all data allows for consumer creativityTools available for data discovery LINQ padReady for other clients Html5, Silverlight, iOSGrowing eco system http://odata.orgwww.youtube.com/watch?v=wH5TUwzlaWI

Dynamics OData interface34Demo #2@mohitbaweja35Dynamics CRM is also useful outside work

http://gardengenie.coQA

contact me after @mohitbawejamohits@datacom.co.nz