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1 Developing Lean Supply Chain Problem Solvers with Robert Martichenko CEO, LeanCor www.scl.gatech.edu/blscps Download this presentation at www.scl.gatech.edu/webinarpdf Lean Supply Chain Professional Series September 17-19, 2013 | Georgia Tech Campus (Atlanta, GA) Building the Lean Supply Chain Problem Solver www.scl.gatech.edu/LEAN &

Developing Lean Supply Chain Problem Solvers - … · Developing Lean Supply Chain Problem Solvers . with . ... Second Law of Thermodynamics In a system, ... Building the Lean Supply

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Page 1: Developing Lean Supply Chain Problem Solvers - … · Developing Lean Supply Chain Problem Solvers . with . ... Second Law of Thermodynamics In a system, ... Building the Lean Supply

1

Developing Lean Supply Chain Problem Solvers with Robert Martichenko CEO, LeanCor

www.scl.gatech.edu/blscps

Download this presentation at www.scl.gatech.edu/webinarpdf

Lean Supply Chain Professional Series

September 17-19, 2013 | Georgia Tech Campus (Atlanta, GA) Building the Lean Supply Chain Problem Solver

www.scl.gatech.edu/LEAN &

Page 2: Developing Lean Supply Chain Problem Solvers - … · Developing Lean Supply Chain Problem Solvers . with . ... Second Law of Thermodynamics In a system, ... Building the Lean Supply

©LeanCor 2008 2

The Lean Enterprise System

PDCA

Long Term Thinking

Creating Customer Value

The Purpose

Th

e

Peo

ple

Learning Organization

Change Agent

“Go See”

Problem Solver

Systems Thinker

Responsibility & Results

Students & Teacher

Standardization

Stability

Flow - JIT

Quality at the Source

Waste Elimination

Customer Focus

Th

e P

roce

ss

Respect For Humanity

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©LeanCor 2008 3

Lean Thinking - Fundamentals Articulate Your Purpose and Customer Value Proposition

Build the Learning Organization

Show Respect for People

Show Respect for Processes- Stability, Standardization, Quality at the Source

Make Problems Visible - Solve Problems in Real Time

Eliminate All Waste- Do Only Those Things That Add Value to the Customer

Think Long Term as Well as Short Term

Continuously Improve: Get Better Every Day

Teach the Power of Process Review and use a simple and standard problem

solving model

Page 4: Developing Lean Supply Chain Problem Solvers - … · Developing Lean Supply Chain Problem Solvers . with . ... Second Law of Thermodynamics In a system, ... Building the Lean Supply

©LeanCor 2008 4

The Problem Solver

What does this even mean ?

What is a problem ?

What are different types of problems ?

What is a solver ?

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©LeanCor 2008 5

Problem Solving and Process

What we need to recognize is that

most problems are associated with

processes.

Therefore, the Lean Problem Solver

needs to be a process thinker.

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©LeanCor 2008 6

What is a process?

Application Question

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©LeanCor 2008 7

Brilliant Processes

Process Elements

Supplier

Input

Procedure

Timing

Output

Measure

Customer

If it’s all about processes, we should know what a process is:

Process: a systematic series of actions directed to some end.

Y = f(x) Business is about taking inputs and transforming them into outputs that our customer will see value in. How well we do this determines how well our organization performs.

Page 8: Developing Lean Supply Chain Problem Solvers - … · Developing Lean Supply Chain Problem Solvers . with . ... Second Law of Thermodynamics In a system, ... Building the Lean Supply

©LeanCor 2008 8

Second Law of Thermodynamics

In a system, a process that occurs will tend to increase the total entropy of the universe.

Second law of thermodynamics

System: A group of interacting, interrelated, or interdependent elements forming a complex whole.

Entropy: A measure of the disorder or randomness in a closed system

What does this have to do with Problem Solving ?

Page 9: Developing Lean Supply Chain Problem Solvers - … · Developing Lean Supply Chain Problem Solvers . with . ... Second Law of Thermodynamics In a system, ... Building the Lean Supply

©LeanCor 2008

Why is it critical to have formal problem solving models ?

Application Question

9

Page 10: Developing Lean Supply Chain Problem Solvers - … · Developing Lean Supply Chain Problem Solvers . with . ... Second Law of Thermodynamics In a system, ... Building the Lean Supply

©LeanCor 2008 10

ORLOE Problem Solving Model Do the Work & Identify the Problem

Plan & perform the work.Identify gap between plan vs. actual condition.

Define the Problem

Document & validate current state.Develop a clearly defined problem statement.

Determine Root Cause

Identify all possible causes to the problem.Isolate critical few root causes to the problem.

Identify Solutions

Develop solutions that address the root causes to the problem.Ensure the solutions support the entire value-stream.

Implement & Sustain the Solution

Communicate, train, and Implement the solution.Measure and monitor the impact of the solution.

Learn

Op

tim

ize

Execu

teO

pera

teR

evie

w

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©LeanCor 2008

Why Problem Solve?

Waste

Incidental Work

Value Added Work

Value Added Work

Waste

Incidental Work

Growth

11

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©LeanCor 2008

Growth Through Continuous Improvement

CI Results

Waste

Incidental Work

Value Added Work

Waste

Incidental Work

Value Added Work

Apply CI Process

Additional Value Add

12

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©LeanCor 2008 13

Reinforcing the Learning Organization

Learning Organization

Problem-Solving Organization

Makes Problems Visible

Lowers the Water Level

Natural Teamwork Created

Organizational Learning Occurs

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©LeanCor 2008 14

Lean Organizations Think Differently

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GeorgiaTechSCL

Georgia Tech Supply Chain & Logistics Institute

@GTSCL

www.scl.gatech.edu/blscps

Lean Supply Chain Professional Series

September 17-19, 2013 | Georgia Tech Campus (Atlanta, GA) Building the Lean Supply Chain Problem Solver

www.scl.gatech.edu/LEAN

www.scl.gatech.edu/blscpro October 15-17, 2013 | Georgia Tech Campus (Atlanta, GA) Building the Lean Supply Chain Professional

www.scl.gatech.edu/blsclead November 5-7, 2013 | Georgia Tech Campus (Atlanta, GA) Building the Lean Supply Chain Leader

http://www.youtube.com/gtscl