© 2012 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved.

Developing Global

Managers

Chapter Three

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After reading the material in this chapter, you should be able to:

LO3.1 Describe a global mind-set, and

explain how to build its three-component

forms of capital.

LO3.2 Identify and describe the nine cultural dimensions from the GLOBE project.

LO3.3 Describe the differences between

individualistic cultures and collectivist cultures.

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After reading the material in this chapter, you should be able to:

LO3.4 Demonstrate your knowledge of the

distinctions between high-context versus

low-context cultures and monochronic

versus polychronic cultures.

LO3.5 Explain what the GLOBE project has

taught us about leadership.

LO3.6 Identify an OB trouble spot for each

stage of the foreign assignment cycle.

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Cultural Influences on Organizational Behavior

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Ethnocentrism

Ethnocentrism belief that one’s native country, culture,

language, and behavior are superior to all others.

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Becoming Cross-Culturally Competent

Cultural intelligence ability to interpret ambiguous cross-cultural

situations correctly

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Project GLOBE

GLOBE (Global Leadership and Organizational Behavior Effectiveness) attempt to develop an empirically based theory

to describe, understand, and predict the impact of specific cultural variables on leadership and organizational processes and the effectiveness of these processes

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Countries Ranking Highest and Loweston the GLOBE Cultural Dimensions

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Individualism versus Collectivism

Individualistic culture - characterized as “I” and “me” cultures, give priority to individual freedom and choice

Collectivist culture – oppositely called “we” and “us” cultures, rank shared goals higher than individual desires and goals

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High-context cultures and Low-context cultures

High-context cultures – rely heavily on situational cues for meaning when perceiving and communicating with others

Low-context cultures – written and spoken words carry the burden of shared meanings

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Cultural Perceptions of Time

Monochronic time revealed in the ordered, precise, schedule-driven

use of public time that typifies and even caricatures efficient Northern Europeans and North Americans

Polychronic time seen in the multiple and cyclical activities and

concurrent involvement with different people in Mediterranean, Latin American, and especially Arab cultures.

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Leadership Attributes Universally Liked and Disliked

Table 3-2

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Preparing for a Foreign Assignment

Expatriate refers to anyone

living and/or working outside their home country

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The Foreign Assignment Cycle

Figure 3-2

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Key Cross-Cultural Competencies