Developing and Strengthening Information Technology Program

Developing and Strengthening Information Developing and Strengthening Information Technology Program Areas in Community Technology Program Areas in Community

CollegesColleges

Center for Education, Employment and CommunityCenter for Education, Employment and Community

Education Development Center, Inc.Education Development Center, Inc.www.edc.org/EWIT

April 30 & May 1, 2003 WebcastApril 30 & May 1, 2003 Webcast

© 2003, Education Development Center, Inc.

http://www.edc.org/EWIT

IT Career Cluster Initiative: Reinventing IT Education for Learning and Working

AgendaAgenda Education Development Center, Inc.Education Development Center, Inc.

– Siobhan Bredin, Senior Technology Associate – Webcast FormatSiobhan Bredin, Senior Technology Associate – Webcast Format– Joyce Malyn-Smith, Ed.D., Strategic Director – Defining the IT Program Area Joyce Malyn-Smith, Ed.D., Strategic Director – Defining the IT Program Area

NorthWest Technical College, MNNorthWest Technical College, MN– Teri Bradel, Teri Bradel, Assessment SpecialistAssessment Specialist

Heartland Community College & Bloomington Area Vocational Center, IL Heartland Community College & Bloomington Area Vocational Center, IL – Robert Shaw, Ph.D., Technology Division Chair, HCCRobert Shaw, Ph.D., Technology Division Chair, HCC– Steve Poznic, Ph.D., Director, BAVCSteve Poznic, Ph.D., Director, BAVC

Davis Applied Technical College, UTDavis Applied Technical College, UT– Joe Osborne, Instructional Program Manager Joe Osborne, Instructional Program Manager – Kimberly Ziebarth, MCSE, CIWKimberly Ziebarth, MCSE, CIW

Q&AQ&A– AllAll

EDC: Summary of Lessons LearnedEDC: Summary of Lessons Learned



Participants April 30, 2003Participants April 30, 2003

Mesa CC, AZ AIM Institute, NE Metropolitan CC, NE De Anza College, CA Colin County CC District,

TX Maysville CC, KY College of the Redwoods,

CA Middlesex CC, MA Olympic College, WA

Daytona Beach CC, FL Brevard CC, FL Austin CC, TX Olympic CC, WA Henry Ford CC, MI Macomb CC, MI Eastern Wyoming College,

WY Porterville College, CA



Participants May 1, 2003Participants May 1, 2003

Henry Ford CC, MIHenry Ford CC, MI Hofstra University, NYHofstra University, NY Johnston CC, NCJohnston CC, NC Mott CC, MIMott CC, MI Nashville State Technical CC, Nashville State Technical CC,

TNTN

Middlesex CC, MAMiddlesex CC, MA Napa Valley College, CANapa Valley College, CA OSPI, WAOSPI, WA Sinclair CC, OHSinclair CC, OH Southwestern Michigan Southwestern Michigan

College, MICollege, MI



Meeting Logistics/ProcedureMeeting Logistics/Procedure

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mailto:[email protected]

Defining the IT Program AreaDefining the IT Program Area

Joyce Malyn-Smith, Ed.D.Joyce Malyn-Smith, Ed.D.

Strategic DirectorStrategic Director


Education Development Center, Inc.Education Development Center, Inc.

www.edc.org/EWITwww.edc.org/EWIT



IT Program Area DefinedIT Program Area Defined

IT careers involve the design, development, IT careers involve the design, development, support and management of hardware, support and management of hardware, software, multimedia and systems integration software, multimedia and systems integration services. In addition to career opportunities in services. In addition to career opportunities in the IT industry, IT careers are available in the IT industry, IT careers are available in every sector of the economy, from Financial every sector of the economy, from Financial Services to Medical Services, Business to Services to Medical Services, Business to Engineering and Environmental Services.Engineering and Environmental Services.



HardwareHardwareSoftware

Multimedia/WebSystems Integration

IT INDUSTRY SPECIFIC TECHNICAL SKILLS/COMPETENCIES

IT INTEGRATIONAPPLICATION-INTENSIVE

SKILLS/COMPETENCIES

Agriculture/Natural

Resources

Construction

ManufacturingTransportation,Distribution &

Logistics

Wholesale/Retail Sales& Service

Hospitality& Tourism

Business &Administratio

n

HealthScience

HumanServices

Arts & Audio-Visual

Communications

Legal &ProtectiveServices

Scientific, Research,

Engineering &

Technical

Education &Training

Public Administration

/Government

Financial Services

IT SCANS

• TECHNOLOGY • INFORMATION

• SYSTEMS

IT for

LEARNING& LIVING:

K-LIFELONG

Making Sense of IT for Learning, Living & WorkingMaking Sense of IT for Learning, Living & Working

HARDWARE/SOFTWARE• Support• Management

HARDWARE/SOFTWARE• Support• Management

HARDWARE/SOFTWARE• Design• Development

HARDWARE/SOFTWARE• Design• Development

IT U

SERS

IT P

RODUCERS

IT Career Cluster

Initiative is focused in this area

NSF IT Application

s Across Careers is focused in this area



The IT Career Development ModelThe IT Career Development Model

IT careers involve the design, development, support and management of hardware, software, multimedia, and systems integration services. In addition to career opportunities in the IT industry, IT careers are available in every sector of the

economy, from Financial Services to Medical Services, Business to Engineering and Environmental Services.

Gra

des K

-Ad

ult

Work

Based

Exp

eri

en

ce

EMPLOYMENTIT DEGREE PROGRAMS AND/OR CERTIFICATIONS Examples: Computer/Information Systems Analyst, Computer/Information Scientist, Computer Security

Specialist Software or Hardware Engineer, Programmer

SOURCES IT Pathway Pipeline Model

NWCET Skill Standards for Information Technology

The Ohio Information Technology Competency Profile

Model revised 10-18-02 - Version 10 2002, EDC

CAREER CONCENTRATIONS/PATHWAYS

Programming & Software Development

Programming/Software Engineering

Information Support & Services Database Development & Administration

Enterprise Systems Analysis & Integration

Technical Support Technical Writer

Interactive Media Digital Media

Web Development & Administration

Network Systems Network Design &

Administration

New & Emerging Applications

CORE KNOWLEDGE & SKILLS

IT Fluency: Career Exploration and IT Skills for WorkIT Literacy: Career Awareness and IT Skills for Learning

ACADEMIC FOUNDATION/INTENSIVE IT CAREER EXPLORATION

L I F E L O N G L E A R N I N G

Information Technology Applications Systems

Safety, Health and Environmental Leadership and Teamwork

Academic Foundations Communications

Problem Solving and Critical Thinking

Ethics and Legal Responsibilities Employability and Career

Development Technical Skills

Northwest Technical CollegeNorthwest Technical CollegeCustom Training Services/Economic Development - Bemidji, MNCustom Training Services/Economic Development - Bemidji, MN

Teri BradelAssessment [email protected]

218-755-4264 How has involvement in ITCC strengthened our approach to customized training?

"The CTS/ED Quality System is ISO 9001:1994 certified"




North DakotaMinnesota

East Grand Forks

WadenaMoorhead

Bemidji

Detroit Lakes

LeadershipDevelopment

IndustrialTechnology

Allied Health/EMS

ManufacturingApplied

Technologies

InformationTechnology

NTC-CTS Product AreasNTC-CTS Product Areas


What Do Businesses Want?What Do Businesses Want?

JIT Training – “lean” training “stop in” “stop out” points Certificates – portable skill sets

For Example...For Example...in addressing rural IT needs...in addressing rural IT needs...


Data Base CertificatesData Base Certificates

DB Specialist: 15 credits Microcomputer Database Relational Database Design Systems Analysis and Design Visual Basic Programming Advanced Database Programming

DB Administration: 16 credits Management Information Systems Technical Writing Structured Query Language Database Administration Report Generators Project Management

New CurriculumNew Curriculum


““Grow Your Own IT”Grow Your Own IT”

Partnership between West Central Initiative & Minnesota Technology, Inc.

Build curriculum to address internal employee generalist needs in rural businesses

“go to” guy with education/experience

intermediate level training120 hours of instruction in:

Operating system fundamentals Core hardware fundamentals Fundamentals of networking


Basic Computers

Operating System Fundamentals

Core Hardware Fundamentals

start here if you have basic computer skills

start here if you have OS fundamentals

A+ Certification Eligible

Level 1 Help Desk

Fundamentals of Networking

Network+ Certification Eligible

start here if you have Hardware & OS fundamentals


EMPLOYMENTWe work with business partners in maintaining workforce skills by customizing courses to meet industry needs.

IT DEGREE PROGRAMS AND/OR CERTIFICATIONS Programs:Computer ProgrammingComputer Systems Electronics Computer Technical Support SpecialistMicrocomputer & Network TechnologyAdmin Support – Cptr EmphasisLibrary & Information TechnologyAccounting Clerk – Microcomputer Applications EmphasisDatabase Specialist Certificate 15 cr certificate – CTSDatabase Administration Certificate 16 cr certificate – CTS

Certifications: (College is certified to do testing) MOUS A+ Cisco MCSE CIW IC3“Grow Your Own IT” (test ready)

CAREER CLUSTER CONCENTRATIONS/PATHWAYS

Programming & Software Development

- Programming

Information Support &

Services

- Database - Computer Tech Support

Interactive Media

- Internet Design Network Systems

- Microcomputer & Network Technology

C A R E E R D E V E L O P M E N T/ L I F E L O N G L E A R N I N G

The NTC Model…


Pilot Site Participation RewardsPilot Site Participation Rewards

National Opportunities

National Skill Standards

Educational Network

Curriculum

Assessment Scenarios

National Perspective

ResourcesACCESS

How has involvement in ITCC strengthened our approach to customized training?

Cooperation


ILLINOIS ITCC PROJECTILLINOIS ITCC PROJECT

Partnership:– Bloomington Area Vocational Center

(Bloomington IL)Contact: Steve Poznic, Ph.D.

[email protected]

– Heartland Community College (Normal, IL)

Contact: Robert Shaw, [email protected]

– State Farm Insurance Co.(Bloomington, IL)


PartnershipPartnership

Local Industry


Dual CreditDual Credit

Students at BAVC are enrolled for High School Students at BAVC are enrolled for High School and College courses simultaneouslyand College courses simultaneously

Agreement calls for course equivalency in Agreement calls for course equivalency in terms of curriculum and textbooksterms of curriculum and textbooks

BAVC instructor must also meet qualifications BAVC instructor must also meet qualifications as an HCC adjunct instructor.as an HCC adjunct instructor.

Students receive transcript credit at course Students receive transcript credit at course completion at no cost to student.completion at no cost to student.


Articulation CreditArticulation Credit

Students who complete a given course at BAVC Students who complete a given course at BAVC and then enroll at HCC may receive credit and then enroll at HCC may receive credit towards their particular program of study.towards their particular program of study.

Credit is awarded after student enrolls at HCC.Credit is awarded after student enrolls at HCC.

Agreements are usually initiated with Agreements are usually initiated with participation with faculty of both institutions.participation with faculty of both institutions.

Annual review is completed before renewal of Annual review is completed before renewal of agreement.agreement.


Example: AAS - Networking TechnologyExample: AAS - Networking Technology

NETW 160Intorduction to

Networking

CSCI 130Computer Science I

NETW 162Network Management

& Operation

MATH ElectiveCollege Level Math

COMM 101Introduction to Speech

ENGL 101Composition I

ENGL IIComposition II

Science Electivewith Lab

Social Science Elective

Technical Electives

NETW 150WorkstationOperatingSystems

BAVCIT I -Semester I

orCircuit Analysis I

CSCI 101Intro to

ComputerTechnology

BAVCCircuit Analysis

Semester II

NETW 151PC Hardware

Maintenance &Repair

NETW 166Windows Workstation

Administration

NETW 167Windows ServerAdministration

NETW 163Netware Administration

NETW 164Advanced Netware

Administration

NETW 121Cisco Academy I

NETW 122Cisco Academy II

NETW 123Cisco Academy III

NETW 124Cisco Academy IV

BAVCNetworking Sem I

BAVCNetworking Sem I

BAVCNetworking Sem II

BAVCNetworking Sem II

Internship

BAVC IT IISemester I

Employment or FurtherEducation

Dual CreditCourses

Articulation


Gra

des 1

1-

14

Work

Based

Exp

eri

en

ce

EMPLOYMENTExample: Internship at State Farm Ins. , Computer Repair

Technician, Information Center Administrator, Data

processing

IT DEGREE PROGRAMS AND/OR CERTIFICATIONS Examples: Cisco Certified Network Associate, A+,

MOUS, Computer maintenance technician certificate, Computer Network Administrator Certificate

AAS degrees in computer technology, network technology

Adapted from ITCC Model - V. 8 2001, EDC

CAREER CLUSTER CONCENTRATIONS/PATHWAYS Programming &

Software Development

Visual Basic COBOL, C++, JAVA

Information Support & Services

Administrative Office TechnologyInformation ProcessingDatabase Application

Interactive Media Computers &

MultimediaWeb Page Development

Computer Imaging & Design

Network programmingActive Server Pages

Network Systems Cisco Network

Academy Computer Servicing

Networking Technology Network

Administration New & Emerging ApplicationsCLUSTER FOUNDATION

Business Essentials

IT Fluency: Keyboarding, Intro to Computers coursesJob shadowing and apprenticeship programs

ACADEMIC FOUNDATION/INTENSIVE IT CAREER EXPLORATION


IT Applications MOUS CourseworkDigital Media

Technical Skills Circuit AnalysisA+ EssentialsServer+Intro to Computer Programming

Systems Computer Apps & Bus Sys Concepts

Legal Environment of BusinessPrinciples of Management

Bloomington Area Vocational Center/Heartland Community College IT Career Cluster Model

bb



Davis Applied Technology College, Kaysville UTDavis Applied Technology College, Kaysville UT

Who are we?Who are we?

Utah College of Applied Utah College of Applied Technology (UCAT)Technology (UCAT)

Open Entry/Self-DirectedOpen Entry/Self-Directed

Competency BasedCompetency Based

Student BodyStudent Body

Joe Osborne, Instructional Program Manager [email protected]

Kimberly Ziebarth, MCSE, CIW [email protected]

Gra

des

10

-14

Work

Bas

ed E

xper

ience

EMPLOYMENTNetwork Administrator, Security Specialist, Database

Development & Administration, System Analysis & Integration, Software Developer, Programmer, Web Development & Administration, Computer Support

IT DEGREE PROGRAMS AND CERTIFICATIONS Bachelor of Applied Technology, Information Technology;

Bachelor of Science, Computer Science; Associate of Applied Science, Computer Science; Professional Networking Certificate;

Certifications: MCSA; CNE; CCNA; CIW; CompTIA; MCDBA

Adapted from ITCC Model - V. 8 2001, EDC

CAREER CLUSTER CONCENTRATIONS/ PATHWAYS

Internet Development Site Designer Scripting Languages eCommerce Internet Administrator (CIW) Internet Security Graphic Design Principles

Programming Visual Basic C++ Java Oracle SQL Scripting Languages

Information Support & Services Electronics FundamentalsMicroprocessor Programming Programming Logic Controllers Communication Circuits Electronic CAD AC/ DC Circuits

Networking Microsoft, MCSA Novell, CNE Cisco, CCNA Linux/ Unix Internet Administration, CIW Server, CompTIA

New & Emerging Applications

CLUSTER FOUNDATION Computer Literacy Introduction to Information Technology

IT Fluency: Job Shadowing, Internships, Hands-on, Competency Based ProficiencyIT Literacy: Career Fairs, Guest Speakers

ACADEMIC FOUNDATION/ INTENSIVE IT CAREER EXPLORATION


*IT TECHNICAL FOUNDATION STANDARDS Software Systems Management Web Page Design Database Management System Basics

Quality Assurance Operating Systems

Technical Writing & Documentation Financial Management Functions International Business/Technology

Introduction to Programming Internet Technology

Networking Technology Computer Hardware Operating Systems Technology

Davis Applied Technology CollegeIT Career Cluster Model

Fitting the pieces together


Davis / Morgan Region IT Access Model

Professional Networking Certificate

Associate of Science, Computer Science

Bachelor of Applied Technology, Information Technology*

Bachelor of Science, Computer Science

Weber State University

Davis Applied Technology College

Associate of Applied Technology, Information Technology*

Utah College of Applied Technology, Information Technology Certificate

Information Technology Core*

Networking Programming Internet Development

Microcomputer Technology

Davis / Morgan School Districts

Keyboarding Intro to Information Technology

Computer Literacy

Networking Hardware

Math and Communications

*The Associate of Applied Technology flows directly to the Bachelor of Applied Technology degree


AgreementsAgreements

Tech PrepTech Prep

WSU MOUWSU MOU

Concurrent EnrollmentConcurrent Enrollment

Articulated CreditArticulated Credit


Lessons LearnedLessons Learned

Build trustBuild trust

Avoid duplicationAvoid duplication

Meet regularlyMeet regularly

Q&AQ&A

Summary of Lessons LearnedSummary of Lessons Learned

Joyce Malyn-Smith, Ed.D.Joyce Malyn-Smith, Ed.D.

Strategic DirectorStrategic Director

Center for Education, Employment & CommunityCenter for Education, Employment & Community

Education Development Center, Inc.Education Development Center, Inc.




1.1. Planning is part of implementation, tools can help simplify and Planning is part of implementation, tools can help simplify and streamline the process. Peer to peer networking (lattice) is streamline the process. Peer to peer networking (lattice) is essential.essential.

2.2. IT is ubiquitous. Because it appears everywhere and seems to IT is ubiquitous. Because it appears everywhere and seems to be a part of every program, we needed a definition to identify be a part of every program, we needed a definition to identify what courses/programs belonged in the Information Technology what courses/programs belonged in the Information Technology Program Area and which did not.Program Area and which did not.

3.3. To co-own the program, all stakeholders had to be able to see To co-own the program, all stakeholders had to be able to see themselves (their existing initiatives, interests) in the program themselves (their existing initiatives, interests) in the program model. We needed to develop a framework that honored model. We needed to develop a framework that honored contributions of all partners and included their various contributions of all partners and included their various perspectives/interests/concerns in the model. perspectives/interests/concerns in the model.




4.4. While access to up to date informational resources, experts in the While access to up to date informational resources, experts in the field and a peer network are very important to successful program field and a peer network are very important to successful program implementation, they are implementation, they are essentialessential to developing a leadership to developing a leadership niche in the IT education arena niche in the IT education arena

5.5. In communities where few larger companies exist (e.g. rural areas) In communities where few larger companies exist (e.g. rural areas) colleges need to take the initiative to form a consortium of small colleges need to take the initiative to form a consortium of small businesses to get the critical mass needed to run IT courses. businesses to get the critical mass needed to run IT courses.

6.6. Businesses seeking upgrading of IT skills (both IT user and Businesses seeking upgrading of IT skills (both IT user and producer skills), are looking for JIT (Just in Time) learning that producer skills), are looking for JIT (Just in Time) learning that responds to their immediate needsresponds to their immediate needs step-in /step-out points that group IT learning into smaller piecesstep-in /step-out points that group IT learning into smaller pieces certificates that articulate these smaller learning achievements.certificates that articulate these smaller learning achievements.




7.7. The IT Career Development Model was very useful in The IT Career Development Model was very useful in developing and strengthening IT initiatives. developing and strengthening IT initiatives. – For example, it helped us in communication with our business For example, it helped us in communication with our business

partners, giving them a focus, and helping us learn in very partners, giving them a focus, and helping us learn in very specific terms what their greatest needs were.specific terms what their greatest needs were.

8.8. On developing articulation agreements: Get instructors On developing articulation agreements: Get instructors involved from the bottom up. involved from the bottom up. – Trust the instructors doing the work. If they are comfortable with Trust the instructors doing the work. If they are comfortable with

the articulation and dual credit agreements, then we were also.the articulation and dual credit agreements, then we were also.

9.9. To improve our programs we needed to build interpersonal To improve our programs we needed to build interpersonal relationships that build trust. Good communication is relationships that build trust. Good communication is essential, especially with partners. essential, especially with partners.




To build an IT career development continuum within our To build an IT career development continuum within our community, we needed to analyze the curriculum in the community, we needed to analyze the curriculum in the high school, college and university to avoid duplication. high school, college and university to avoid duplication. – Information Technology has a shelf life of about 3 years; Information Technology has a shelf life of about 3 years;

learning expires, new technologies emerge. learning expires, new technologies emerge. – We learned to accept the credits and to take people from We learned to accept the credits and to take people from

where they were and build on their skills.where they were and build on their skills. There is a pattern in the implementation interests and There is a pattern in the implementation interests and

approaches of school communities. They tend to fall into approaches of school communities. They tend to fall into one of three and require assistance and support for varying one of three and require assistance and support for varying periods of time to become self-reliant:periods of time to become self-reliant:– Informational/Planning (6 months – 1 year)Informational/Planning (6 months – 1 year)– Implementation (1 year – 18 months)Implementation (1 year – 18 months)– Capacity Building (18 – 24 months Capacity Building (18 – 24 months



Wrap-UpWrap-Up

Thanks to our Community College pilot site presenters:Thanks to our Community College pilot site presenters: – Teri Bradel, Bob Shaw, Steve Poznic, Kim Ziebarth, Joe OsborneTeri Bradel, Bob Shaw, Steve Poznic, Kim Ziebarth, Joe Osborne

Thanks to participants for attending today’s webcastThanks to participants for attending today’s webcast

For more information on this and other related initiatives, visit:For more information on this and other related initiatives, visit:– www.edc.org/ewit (this webcast will be posted on the site) (this webcast will be posted on the site)– Or contact us at Or contact us at [email protected] 617-618-2170 617-618-2170


Education Development Center, IncEducation Development Center, Inc

55 Chapel Street55 Chapel Street

Newton, MA 02458Newton, MA 02458


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Developing and Strengthening Information Technology Program