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Stay fresh & clean! We make international data quality solutions easy
Deutsche Post Address Group
UNCLASSIFIED (PUBLIC)
POSTADDRESS GLOBAL
UNCLASSIFIED (PUBLIC)
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Deutsche Post Address Group, your international partner for address management
Deutsche Post Address Group – Stay fresh & clean!
Address Research Up to date addresses
Strong brands!
Strong parent companies!
Leading media service provider (49 %)
Leading logistics company (51 %)
›
Deutsche Post Adress GmbH & Co. KG Business launch 1994, 100 employees
Strong
subsidiaries! Address Based
Information Services
Registry Information Service on
European Residents
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Changes in the postal system (e.g. changes of street names)
Name changes (e.g. marriages)
People pass away
Relocation (10-15% a year)
In consequence up to 20% of all customer addresses change per year
Addresses change every day!
Deutsche Post Address Group – Stay fresh & clean!
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International customer data quality solutions out of one hand
NCOA (movers), deceased and undeliverable checks in 16 countries
Unification of country specific regulations
One consistent approach on formats, codes and flags for all countries
Consultancy on individual solutions, specific for customer value driven segmentation
Integration in your IT environment and systems
Our strength is to help you to update your international customer addresses
Deutsche Post Address Group – Stay fresh & clean!
UNCLASSIFIED (PUBLIC)
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Workshop: Identify your needs, analyze your processes and develop a personalized solution.
Project plan: Define business and mapping rules; automate the data processing.
Solution design: Process description, business case and evaluation of costs.
Implementation: Integration of the solution in your environment. Supervise the deployment step by step.
Optimize: Analyze the results, refine the processes, continuously improve the solution.
Grow: Assist you to grow the existing business and to establish new markets.
Introduction: Understanding your background and your current challenges. Examine your current data quality with a Data Audit.
Understanding your needs: we build an individual solution to grow your business and our relationship
Deutsche Post Address Group – Stay fresh & clean!
UNCLASSIFIED (PUBLIC)
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We consult you to find the best data quality solution for your specific needs
Movers Less return,
more customers reached
16 Countries Deceased Lower mailing costs; avoid negative brand
association 13 Countries
Undeliverable Lower mailing costs
12 Countries
Address Research
Find your customer
8 Countries Real Time Data Capturing
Worldwide
MPS/Robinson Know who
not to contact 15 Countries
Postal Correction
Make sure to reach your customers
Woldwide
Deduplication Don´t send
your mailing twice Worldwide
Marketing campaign
Reactivation campaign
CRM data Hygiene
Checks on prospect
data
Monthly cleaning
Media Exposure
Customer Acquisition
Customer data management
Up and cross selling
Deutsche Post Address Group – Stay fresh & clean!
UNCLASSIFIED (PUBLIC)
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POSTADDRESS GLOBAL offers one solution over the whole customer life cycle
Deutsche Post Address Group – Stay fresh & clean!
Data integration and structuring
New customer data capturing
Customer data maintenance
Individual customer reactivation solutions
Customer acquisition Customer data management Up and cross selling
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Mailing
A sophisticated address management process results in better data quality, lower costs and higher efficiency
Deutsche Post Address Group – Stay fresh & clean!
Lower return rates on valuable and sensible mailings Improve customer experience Maximize efficiency by saving internal resources Increase response rates and accelerate turn around times
Customer Database
(CRM)
Customer information/
Policies/ Payment reminder
Data Update
Remaining Returns
Segmentation by sensibility,
importance and customer value
Address Research
Mailing
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New information are checked at the customer touch point – with the customer still available for corrections
Deutsche Post Address Group – Stay fresh & clean!
Customer Data Capturing
Easy to integrate into the checkout of your online shop
Verifies the consumer address in real time Real time data validation
within milliseconds
Addresses are saved correctly
into the database
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Customer data management: example of our strategic process; 7 countries, one contact partner
Deutsche Post Address Group – Stay fresh & clean!
WWW
CRM
Partner INT
Partner NL
Partner FR
Partner BE
Partner UK
Partner DE DPA
CRM
Mailing file
CRM file
DE
UK
BE
FR
NL
INT
DPA
Customer value driven
Data process Receive cleansing Remapping Deliver
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POSTADDRESS GLOBAL’s truly international solution for NCOA and suppression data in 16 countries
Deutsche Post Address Group – Stay fresh & clean!
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Selection of reference files by customer value
Individual business rules according to customer segment, selection by date of change
Increased matching reliability
Segment specific matching criteria
“Pick and choose” services per country
Go beyond postal correction and deduplication in Europe and North America
Our data cleansing solutions are customer value driven
Deutsche Post Address Group – Stay fresh & clean!
UNCLASSIFIED (PUBLIC)
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One file layout worldwide
Your guidelines, your format, your flags
Easy to integrate back in your CRM system
One partner to brief for all your countries
Save time, energy and costs by using our DPA remapping solution
Our remapping process makes the world easier to understand and helps to save up to 3 months !
Deutsche Post Address Group – Stay fresh & clean!
UNCLASSIFIED (PUBLIC)
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Turn-around time within hours
Process optimization
Easy to integrate back in your CRM system
Quality improvement
Save costs and time by using our DPA automated solution
Stressful deadline and short turn-around time? Our automated solution makes it fast and easy!
Deutsche Post Address Group – Stay fresh & clean!
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Customer reactivation: Low costs for:
– Validation of existing names/companies @ address, new addresses of moved customers & flagging of undeliverable and deceased
Address research:
– Be compliant with delivering mandatory information & Improve your dunning process
POSTADDRESS GLOBAL helps to reactivate and research your customers
Deutsche Post Address Group – Stay fresh & clean!
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Learn about our client success stories! They are choosing us for data security, transparency and quality
Learn more: www.postaddressglobal.com → References
Deutsche Post Address Group – Stay fresh & clean!
www.postaddressglobal.com
POSTADDRESS GLOBAL
Neumarkter Str. 28 81673 München (Munich) Germany
Tel: +49 89 4136 8510
E-mail: [email protected]
