15% Beyond emotional intelligence – transforming negative situations into positive results •Look at the increasing need for emotional engagement in today’s workplace •Identify how the emotional brain can either hinder or help change efforts •Learn the three essential elements for establishing rapport and building trust: intention, emotions, and respect

25% Developing your leadership presence •Become emotionally “self-alert” •Shift, set and maintain the emotional tone of a conversation •Identify your own emotional triggers and manage them during a conversation

25% How to “listen to” people instead of “listen for” entry points in a development conversation •Shift your listening positions to identify triggers in others •Understand and work with other people’s emotions in a conversation •Use mirroring and powerful questions to shift someone’s perspective

25% Managing change •Identify the three points of resistance: willingness, desire and courage •Change the perspective of a conversation from problems to possibilities •Practice using emotional intelligence to shift a negative conversation into positive results

10% Creating a connecting culture •Cultivate an environment where engaged listening is everyday practice •Create your personal development plan to embed your skills

DR. MARCIA REYNOLDS

SESSION

DATEREGISTRATION

S E M I N A R D E S C R I P T I O N

F O R R E S E R V A T I O N S

The Institute for Management Studies, 201 West Liberty Street, Suite 100, Reno NV 89501

T I M E T O P I C S

SUBJECT

FACULTY

LOCATION

Most employees today, especially Millennials, want to be developed for future possibilities in frequent, two-way conversations

with their leaders and be emotionally engaged by their work. Leaders who know when and how to connect with and emotionally

engage individuals and teams not only earn loyalty and trust, they create an environment that supports creativity and

innovation. This program teaches leaders to be more aware of the impact they have on others and how to choose words, actions

and emotions to inspire others to excel. From handling a difficult conversation to creating an encouraging workplace,

participants will learn how to keep positive energy moving forward at work.

DetroitEMOTIONAL ENGAGEMENT FOR LEADERS: HOW TO SHIFT RESISTANCE INTO POSITIVE, SELF-DIRECTED ACTION

The Fairlane Club Thursday, November 10, 20168:30 AM

5000 Fairlane Woods Dr., Dearborn, MI 48126 9:00 AM - 4:00 PM(313) 336-4400

Charles E. TruzaPhone: (248) 644-3664 e-mail: ctruza@michigan-ims.com

LEADERSHIP DEVELOPMENT: Engagement, inspiring accountability and creativity, moving toward a self-directed workplace

F A C U L T Y

SENIOR EXECUTIVE(Pres, Exec & Sr. VP)

EXECUTIVE(VP & General Mgr)

SENIOR MANAGER(Div. & Reg. Mgrs)

MIDDLE MANAGER& SUPERINTENDENTS

Admin Distrib Engr Finc H.R. Legal Mktng IT Ops Plng Pchsg R&D Sales

“1” indicates primary target audience“2” indicates a good fit if the level of material is appropriate“3” indicates (in the opinion of the Institute and faculty) limited applicability.

EXECUTING/CONTROLLING/EVALUATING: Developmental perspective, empathy, interpersonal relations, judgment, motivation/inspiration

PRIMARY

PLANNING/ORGANIZING:Handling difficult conversations, problem identification, behavioral negotiations, managing change, adaptability

SECONDARY

TERTIARY

F O C U S

APPLICABILITY

L E V E L Introductory Intermediate

Visit us on the web at www.ims-online.com

G U I D E T O P A R T I C I P A N T S E L E C T I O N

Advanced

Dr. Marcia Reynolds works with clients around the world who seek to develop effective leaders. She

understands organizational cultures, what blocks communication and innovation, and what is needed

to bring people together for better results.  Her newest book, The Discomfort Zone: How Leaders Turn

Difficult Conversations into Breakthroughs, hit #2 on the hot new releases on Amazon two months

before it was released.

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