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7/29/2019 Detailed Scope of Works
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Key Performance Indicator Servicesand Activities
DISCLAIMER: Whilst this Register is made freely available for users in good faith, neither BIFM or ARK accept anyliability for its accuracy or use in commercial practice. Users must satisfy themselves as to the relevance andapplication in commercial practice and legal agreements. The register is copyright to BIFM and ARK, and any use
or replication of the whole or any part must acknowledge the copyright and quote the source as The BIFM / ARKKPI Register for FM.
7/29/2019 Detailed Scope of Works
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Services and Activities
MANAGEMENT POLICY & ADMINISTRATION
Health & Safety Risk Assessment & Policy
Fire Risk Assessment PolicyBusiness Risk Assessment & Contingency Planning
Business Continuity & Security Strategy
Property & Asset Management Strategy
Sustainability Strategy
IT Security & Protection Strategy
Disabled Persons Access Strategy
Purchasing & Procurement Strategy
Customer Service Policy
Accountancy and Auditing
Financial Reporting and Recharging
State & Local Tax Management
Marketing and Advertising
Operations Expenses
Management Offices / Workspace
Insurance Cover
Consumables
Service Management
Direct Labour
Contracted Labour
Training and Development
HEALTH & SAFETY MANAGEMENT & MAINTENANCE
Health & Safety Policy & Risk Assessment
CDM Regulations
COSSH Regulations Management
Asbestos Survey & Management
Fire Marshall Management
Occupational Health Service
First Aid Provision
Work Permits
Key Performance Indicator Services and Activities
2 Generated by ARK e-management Ltd
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Services and Activities
HEALTH & SAFETY MANAGEMENT & MAINTENANCE
Portable Appliance Testing
Water TestingHazard & Statutory Signage
Directions Signage
Pest Control
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training & Development
FIRE PROTECTION MANAGEMENT & MAINTENANCE
Fire Risk Assessment & Policy
Fire Safety Certificate & Evacuation Route Signage
Fire Marshals Coverage
Fire Alarm System Testing & Maintenance
Fire Extinguishers Maintenance
Gas Suppression System
Hose Reel Maintenance
Smoke / Heat Detector Maintenance
Sprinkler System Maintenance
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
SECURITY MANAGEMENT & MAINTENANCE
Business Continuity & Security Strategy
Key Performance Indicator Services and Activities
3 Generated by ARK e-management Ltd
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Services and Activities
SECURITY MANAGEMENT & MAINTENANCE
Perimeter Protection
Security Gates, Barriers & TurnstilesSecurity Surveillance CCTV
Visitor Monitoring
Access Control Systems
I.D. / Smart Cards
X-ray and Material Detection
Intruder Alarms
Locks and safes
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
LANDLORD & TENANT / OCCUPIER ASSET MANAGEMENT (PROPERTY)
Property & Asset Management Strategy
Building Adaptions & Refurbishment - Major Projects
Building Works - Repairing Obligations
Buildings Insurance
Car park management
Common areas maintenance
Condition Surveys & Schedules of Condition
Head Rent Payments
Land and Property Tax Management
Landlord Negotiations
Lease Renewals, Rent Reviews & Events
Dilapidations
Latent Defects
Public Relations
Rent Collections
Key Performance Indicator Services and Activities
4 Generated by ARK e-management Ltd
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Services and Activities
LANDLORD & TENANT / OCCUPIER ASSET MANAGEMENT (PROPERTY)
Service Charge Management
Tenant NegotiationsTenants' Improvements
Vacant Premises
Warranties & Indemnities
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
SUSTAINABLE PRACTICE MANAGEMENT
Sustainable Strategy
Procurement from renewable Sources
Renewable Energy (Wind, CHP, etc.)
Carbon Emissions
Energy Efficiency Initiatives (Capital)
Energy Tarrifs
Commercial & Industrial Waste
Hazardous (Special) Waste
Inert Waste
Non Hazardous (Non Special) Waste
Recycling
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
Key Performance Indicator Services and Activities
5 Generated by ARK e-management Ltd
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Services and Activities
ASSET MANAGEMENT (FURNITURE & EQUIPMENT)
Procurement Strategy
Floor Covering Repairs & MaintenanceFloor Covering Replacement
Furniture Repairs & Maintenance
Furniture Replacement
Small Items (Furniture Accessories, etc.)
Internal Partitions Repairs & Maintenance
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
INFORMATION TECHNOLOGY (COMPUTER) MANAGEMENT & MAINTENANCE
IT Security & Protection Strategy
Procurement Strategy
Security & Resillience
Computer Software Licenses
Computer Hardware
Equipment Asset Tracking
Computer connections and moves
Network Cabling/wireless LANS
Servers
Server Rooms
Equipment Repairs & Maintenance
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
Key Performance Indicator Services and Activities
6 Generated by ARK e-management Ltd
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Services and Activities
COMMUNICATIONS SYSTEMS MANAGEMENT & MAINTENANCE
Service Procurement Strategy
PABX EquipmentTelephone Equipment
Telephone connections and moves
Fax Equipment
Fax connections and moves
Fax operations
Mobile telephone equipment
Mobile connections and moves
Pagers
2 Way Radios
Equipment Repair & Maintenance
Consumables (Paper/ Batteries, etc.)
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
FRONT OF HOUSE SERVICES
Customer Service Policy
Commissionaire and Concierge
Reception
Service Desk Operation
Service Desk System
Conference & Meeting Rooms Bookings
'Hot Desk' Booking
Courier Services
Mail Franking & Post Tariff Services
Goods In
Mailroom Services
Messengers
Key Performance Indicator Services and Activities
7 Generated by ARK e-management Ltd
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Services and Activities
FRONT OF HOUSE SERVICES
Storage and Archive Services
Customer BillingCreche
Sports & Fitness Centre
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
UTILITIES & ENERGY SERVICES MANAGEMENT
Energy Procurement Strategy - Tariffs
Electricity Supply
Cabling (Heavy Duty)
Gas Supply
Oil Supply and Stock
Other Energy Sources Supply (Inc. Renewable Sources)
Water Supply and Sewage Services
Hot & Chilled Water Supply
Steam Supply
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
ELECTRICAL SERVICES MAINTENANCE
Electrical Systems (High Voltage)
Electrical Systems (Low Voltage)
Key Performance Indicator Services and Activities
8 Generated by ARK e-management Ltd
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Services and Activities
ELECTRICAL SERVICES MAINTENANCE
Electrical Systems Services PPM
Building Management System (BMS)Hard Wire Testing
Lamp Replacement
Luminaire Replacement
Lighting Controls
Portable Appliance Testing
Stand By Generation and UPS Systems
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
MECHANICAL SERVICES MAINTENANCE
Barriers & Gates
Ductwork Planned
Ductwork Repairs
General Access Equipment
HVAC Mechanical Systems Planned
HVAC Mechanical Systems Repairs
Lightning Conductor Planned
Testing
Water Treatment
Window Mechanisms
Insurance Cover
Consumables (fan belts/filters, etc.)
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Key Performance Indicator Services and Activities
9 Generated by ARK e-management Ltd
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Services and Activities
MECHANICAL SERVICES MAINTENANCE
Training and Development
LIFTS, ESCALATORS & HOISTS MAINTENANCE
Access Cradle Maintenance Planned
Access Cradle Repairs
Emergency Call Out
Escalator Maintenance Planned
Escalator Repairs
Lift Maintenance PlannedLift Repairs
Disabled Persons Access Equipment
Fork Lifts Trucks Servicing
Testing
Insurance Cover
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
BUILDING FABRIC & SITE MAINTENANCE
Barriers & Gates
Boundary walls and fences
Exterior Repairs & Maintenance
Roads and Pavements Repairs & Maintenance
Roof Repairs & Maintenance
Windows Repairs & Maintenance
Decorations - External
Anti graffiti protection
Interior Repairs & Maintenance
Key Performance Indicator Services and Activities
10 Generated by ARK e-management Ltd
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Services and Activities
BUILDING FABRIC & SITE MAINTENANCE
Decorations - Internal
Ceilings Repairs & MaintenanceAccess Flooring and Ducting
Doors & Ironmongery
Infrastructure Maintenance
Plumbing & Drainage Planned
Plumbing & Drainage Repairs
Shutters & Blinds
Small Works (Carpentry/Painting etc.)
Water Features, Ponds & Acquariums
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
PROJECTS, MAINTENENANCE, MOVES & SMALL WORKS MANAGEMENT
Minor Repairs
Moves / Churn
Space Planning
Small Projects - Planning
Small Projects - Implementation
Moves - Planning
Moves - Implementation
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
Key Performance Indicator Services and Activities
11 Generated by ARK e-management Ltd
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Services and Activities
SECURITY SERVICES
Guarding and Patrols
Access ControlSecurity Clearances
Cash transfer / movement
Key Holding
Consumables
Protective Clothing
Protective Equipment
Service Management
Direct Labour
Contracted Labour
Training and Development
CLEANING SERVICES (EXTERNAL)
Building Fabric Cleaning
Routine External Site/Lot Cleaning
Road and Paving Cleaning
External Signage and Furniture
Rainwater Pipes and Gulleys
Snow and Ice Clearance
Equipment Provision & Maintenance
COSHH
Cleaning Materials
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
Key Performance Indicator Services and Activities
12 Generated by ARK e-management Ltd
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Services and Activities
CLEANING SERVICES (INTERNAL)
Routine Cleaning
Reactive CleaningPeriodic / Special Cleans
Telephone and Computer Cleaning
Refuse Removal
Janitorial Services
Feminine Hygiene/Sanitary Disposal
Equipment Provision & Maintenance
COSHH
Cleaning Materials
Cleaning Consumables
Janitorial Supplies
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
CLEANING SERVICES (WINDOWS)
External Glass Cleaning
External Cladding Cleaning
Doors Cleaning
Internal Glass Cleaning
Internal Partition Cleaning
Equipment Provision & Maintenance
Cleaning Materials
Cleaning Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
Key Performance Indicator Services and Activities
13 Generated by ARK e-management Ltd
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Services and Activities
REPROGRAPHICS, PRINTING & STATIONERY SERVICES
Photocopiers & Printers Provision
Photocopiers & Printers MaintenancePrint Design & Production
Reprographics Services
Stationery Procurement & Distribution
Printing Consumables (Toner/Cartridges/Paper etc.)
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
CATERING SERVICES
Food
Beverages
Drinking Water
Hospitality Services
Special events
Menu
Restaurant Furnishings and Fittings
Restaurant Ambiance
Retail Unit
Kitchen equipment assets
Kitchen equipment maintenance
Revenue and Subsidy Management
Food waste management
Kitchen cleaning
Laundry
Consumables (cups/spoons/sugar, etc)
Protective Clothing
Service Management
Direct Labour
Key Performance Indicator Services and Activities
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Services and Activities
CATERING SERVICES
Contracted Labour
Training and Development
VENDING SERVICES
Food
Beverages
Convenience Items (Medicinal/stamps, etc.)
Equipment Provision
Equipment MaintenanceRevenue and Subsidy Management
Drinking Water
Consumables (cups/spoons/sugar, etc)
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
TRANSPORT SERVICES
Car and Vehicle Fleet Management
Vehicle Maintenance & Servicing
Fuel & Oil (Bulk) / Fuel Cards
Car Hire
Chauffeurs & Drivers
Staff Transportation (Bus Services)
Taxis
Travel (Rail/Air)
Consumables
Protective Clothing
Service Management
Direct Labour
Key Performance Indicator Services and Activities
15 Generated by ARK e-management Ltd
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Services and Activities
TRANSPORT SERVICES
Contracted Labour
Training and Development
HORTICULTURAL SERVICES
Grounds maintenance / Landscaping
Tree Surgery
External Planting Replacement
Indoor Plants Maintenance
Indoor Plants ReplacementFloral arrangements
Consumables
Protective Clothing
Service Management
Direct Labour
Contracted Labour
Training and Development
Key Performance Indicator Services and Activities
16 Generated by ARK e-management Ltd