Designing the Future - Making It Happen - SLU ? Â· Designing the Future - Making It Happen ... an ambitious vision statement and focused strategic initiatives. ... vision and strategic plan to FS employees

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  • Strategic Initiatives UpdateDesigning the Future - Making It Happen

    Facilities ServicesJanuary 2011

  • OVERVIEW:

    FACILITIES SERVICES STRATEGIC PLAN

    Throughout 2010, members of the Facilities Services staff were actively

    engaged in a strategic planning process that led to the development of a

    Strategic Plan for FY2011-2015. Through this new strategic plan, the

    Facilities Services Division will maximize our support of Saint Louis

    Universitys vision of becoming the finest Catholic University in the

    country. We are proactively involved and committed to contributing to

    the Universitys strategic initiatives.

    Specifically, this plan includes a revised Facilities Services mission

    statement, newly adopted core values, an ambitious vision statement

    and focused strategic initiatives. While the plan itself is extremely

    important, it is the result of an equally important process that included

    considerable discussions, activities and input from every department in

    the division as well as the university community. The process included a

    values audit, stakeholder analysis, SWOT analysis, identification of

    strategic initiatives and development of five-year action plans as well as

    Year 1 action plans.

    Team leaders were identified to lead the action plans and Year 1

    strategies. Orientation to the process and plan was conducted with all

    supervisory personnel and action team leaders prior to initiating the year

    one strategies. This plan is giving our division a clear and common

    direction that can be communicated and shared with all of our

    employees.

    Our activities for FY11 include Year 1 action plans that are currently

    underway and summarized in this document. Through our action plans,

    we are being challenged to enhance and optimize services for the

    University community, improve communications and awareness,

    strengthen and forge new partnerships, further develop our employees

    and increase our focus on conservation of our environment. It is our

    intention that the proactive involvement in these activities will help

    reposition Facilities Services as a resource so that we can also assist and

    contribute to the success of other SLU Divisions strategic efforts.

    Our division is committed to moving forward and is concentrating on

    1) building and strengthening the capability in our staff to execute the

    plan; 2) facilitating the implementation of our action plans with metrics,

    presentations and integration; and 3) beginning the review and revise

    process in preparation for the development of the Year 2 action plans.

    The process and discussion that we have had throughout this past year

    has helped us move beyond the operational aspects of our work. Were

    focused on integrating strategic thinking on a more consistent basis and

    recognizing the partnerships, connection and impact that our Division can

    have as it plays a more expanded role in the success of the Universitys

    strategic initiatives.

    We are excited about where our strategic plan will lead us!!

    Why Facilities

    Services should

    do strategic

    planning . . .

    Contribute to the Universitys mission and

    vision

    Unify the division behind a shared purpose and

    direction

    Improve the effectiveness and efficiency of services

    Major benefits of

    strategic

    planning for

    Facilities Services

    Proactive work culture leading to greater

    resourcefulness,

    dependability and

    innovativeness

    Customer-focus guided by common, unified goals

    Development of service delivery expertise at all

    levels

    For more information about

    Facilities Services strategic plan,

    please contact Chris Regan at

    reganmc@slu.edu or 314-977-3428.

  • Goals Description Leader

    Medical Center

    Enhancements

    Facilities Services will contribute to the Medical Center's strategic goals of

    enhancing the physical environment by taking a proactive role in the

    planning efforts and implementation of building and grounds-related

    enhancements that will culminate in achieving recognition as one of the

    most attractive health sciences campuses in the nation.

    Kathleen Brady

    Enrollment and

    Retention

    Contribute to Enrollment Management's strategic goals of student

    recruitment and retention by developing and implementing ongoing

    enhancements that atract and retain students.

    Keith Labitska

    Best Practices

    In an effort to move from being operationally good to being the best,

    every Facilities Services department will have a process to identify Best

    Practices, evaluate their efficiency and effectiveness, identify

    contributions to our division goals, outline adaptation and

    implementation strategies, and make recommendations for adoption.

    Fay Ellatif

    Goals Description Leader

    Awareness Campaign

    Develop an awareness campaign that promotes our new strategic

    direction and communicates our accomplishments to our employees and

    to the university community.

    Julie Mudd,

    Melissa Ezell

    Areas for Recognition

    Identify areas to target for outward recognition and determine

    applicability and processes required for achievement of recognition, ie.,

    Best Practices, Environmental Scorecard improvements, etc.

    Barth Breneman

    Sustainability

    Initiatives

    Receive national recognition for our sustainability initiatives and

    activities.Keith McCune

    FACILITIES SERVICES STRATEGIC INITIATIVES

    Year 1

    STRATEGIC AND OPERATIONAL EXCELLENCE Identify and establish proactive roles with key University units for the purpose of collaborating towards value-added and enhanced

    services that assist these units in achieving their defined mission and goals. Deliver operationally excellent facilities services on a day-to-

    day basis that are consistent with the best practices of the profession.

    STAKEHOLDER RECOGNITION Gain University and national recognition for our strategic and operational contributions to SLU's goal to be the finest Catholic university

    in the United States. Accomplish this initiative by being operationally excellent at facilities management and by aligning with other

    University units to contribute to their mission and goals.

  • Goals Description Leader

    Strategic Leadership

    Development

    Develop its leaders so they can successfully formulate and implement

    strategy while continually striving for operational excellence.Chris Regan

    Supervisory

    Development

    Develop and empower their supervisory staff with the knowledge, skills

    and attitudes to accept greater responsibility for achieving operational

    excellence from their departments.

    Ty Dennison

    Diversity and Social

    Justice

    Develop ways to support and benefit from the diverse range of

    demographic characteristics, knowledge, skills and abilities of our

    employees.

    Tom West

    Goals Description Leader

    Educational

    Opportunities

    Educate our faculty, staff and students regarding sustainability

    opportunities for their personal use and identify sustainable initiatives for

    implementation that are visible to our students.

    Charles Johnson

    Practical Applications

    Establish collaborative relationships with academic units whereby our

    division supports faculty involvement in the review and research of our

    own university's sustainable efforts.

    Dave Florek

    Student Interests

    Identify the factors that sustain an environment as well as those factors

    that are of interest to our students in maintaining a sustainable

    environment. Provide our students with a promotional and/or

    educational product to draw their attention to the factors we have in

    place.

    Jeff Macko

    Key IndicatorsIdentify and demonstrate progress on a number of key indicators in

    targeted areas that increase environmental resource optimization.Brandon Verhoff

    Goals Description Leader

    Existing PartnershipsIdentify our existing partnerships and ways to leverage or utilize their

    available resources to further our strategic initiatives.Dan Goodman

    New Partnerships

    Identify and establish new partnerships with internal and external to

    others to provide the knowledge and resources to accomplish our

    strategic initiatives.

    Ann Gioia

    Identify and become actively involved with internal individuals/units and external professional organizations to acquire and exchange

    knowledge, tools and resources that will advance our efforts to be operationally excellent and contribute to the success of other

    University units.

    EXCELLENCE IN PEOPLE

    Educate and redefine the customer service role of our Facilities Services staff so that each employee understands the connection of their

    work with our vision and strategic plan and is able to demonstrate it through their contributions to the university's strategic activities and

    the resulting outcomes that take place inside and outside of their daily routine. To assure operational excellence, develop a valued, well-

    trained, motivated and diverse workforce that is known for its technical competence and professionalism.

    ENVIRONMENTAL RESOURCE OPTIMIZATION Maintain and conserve natural resources, protect our environment and do so in a sustainable manner through actions that will enhance

    environmental quality.

    PARTNERING

  • FACILITIES SERVICES ACTION PLANNING TEAMS

    STRATEGIC AND OPERATIONAL EXCELLENCE

    Goals Activities/Accomplishments Next Steps

    Medical Center

    Enhancements

    Met and gathered input from the VP-Medical Center and the Medical Center Deans regarding critical needs for

    space for growing programs.

    Worked with VP-Medical Center and President on refinement of plans for Medical Center campus.

    Major projects underway, Grand Streetscape, Education Union, Stadium and Grand Bridge have required

    collaborative efforts and will greatly enhance Medical

    Center environment.

    Work on obtaining space data for Medical Center.

    Identify benchmarks for use.

    Research academic medical centers identified by the Deans as models.

    Enrollment and

    Retention

    Met with Enrollment Management team to discuss how we can partner with them and help them achieve

    success with their mission.

    Reviewed suggestions and collaborated with FS departments to determine feasibility of implementing

    ideas.

    Team members have taken campus tour to observe what parents and prospective students are seeing.

    Identify actions for implementation along with timeframe.

    Update Enrollment Management team at March meeting.

    Best Practices

    Developed a draft of a standardized checklist for use in identifying opportunities or new ideas for operational

    excellence.

    Presented an overview of best practices to FS supervisors/managers/directors at the December

    Facilities Planning Session.

    Validate the accuracy of the checklist by indentifying one or two Best Practices, using the checklist.

    Develop the Best Practices awareness program for FS division team and coordinate training through the

    Leadership/Supervisory Development team.

    STAKEHOLDER RECOGNITION

    Goals Activities/Accomplishments Next Steps

    Awareness

    Campaign

    Identified several marketing ideas for use in introducing our mission, core values, vision and strategic plan to FS

    employees.

    Developing a programmatic approach, with a designated timeframe, for review by the oversight team.

    Place the framed copies of Facilities Services mission statement and core values in designated FS office

    locations, and eventually at time clock locations.

    Coordinating with the Supervisory Development team to provide training for all FS supervisors and employees

    regarding the introduction and discussion of our FS

    mission, core values and vision.

    Implement the approved awareness program with ongoing activities for continued visibility.

    Areas for

    Recognition

    Team members reviewed activities of all other action planning teams to understand their needs.

    Contacting regional and national organizations to collect information that will assist us with recognition

    opportunities appropriate to our designated activities.

    Identify 2-3 opportunities for participation by FS action planning teams

    Assist with identifying information from external judging organizations to assure that our participation is

    compatible with the judging criteria.

    Sustainability

    Initiatives

    Received recognition plaques from Ameren and Murphy Co. for energy initiative achievements.

    Developed logo for use in recognition promotions.

    Collaborated with Parks College to develop a solar golf cart project.

    Partnered with Res Life and Ameren Missouri to Implement the Village electric energy competition.

    Host a travelling light revolution truck on SLU premises.

    Conduct a Chaifetz Arena test pilot program with Blue Skies Recycling to recycle food waste, partnering with

    Global Spectrum and Sodexho.

    Partner with Athletics to sponsor community-wide electronics drive and advertise at basketball games.

  • EXCELLENCE IN PEOPLE

    Goals Activities/Accomplishments Next Steps

    Strategic

    Leadership

    Development

    Coordinated training sessions for action planning team leaders facilitated by Dave Munz.

    Observed action planning team meetings and provided feedback to the leader regarding meeting management

    and progress of activities.

    Identify needs of action planning team leaders for next years strategic training sessions.

    Provide schedule of strategic planning activities to FS division team.

    Coordinate June/December Facilities Planning Sessions

    Supervisory

    Development

    Introduced a training session for supervisors and managers regarding their role in our FS strategic plan.

    Coordinating with the Awareness team to provide training for all FS supervisors and employees regarding

    the introduction and discussion of our FS mission, core

    values and vision.

    Provide periodic training sessions regarding various components of the strategic plan.

    Coordinate with Best Practices to identify the training needs regarding the implementation of their Best

    Practices awareness program.

    Diversity and

    Social Justice

    Adopted a diversity vision statement that connects diversity to FS vision statement.

    Identified that most organizations have not tried to use Diversity & Social Justice as a strategic advantage.

    Analyze the current state of FS diversity with respect to the diversity vision.

    Identify strategic objectives to guide the action plan.

    Identify action plan, process for tracking/accountability

    ENVIRONMENTAL RESOURCE OPTIMIZATION

    Goals Activities/Accomplishments Next Steps

    Educational

    Opportunities

    Identified various means of communicating opportunities to reduce our environmental impact upon

    our University and gain operational efficiencies.

    Participated in a webinar regarding the functions of green teams at other universities

    Coordinating efforts with Ken Perdue, Environmental Initiatives Specialist for Central-South region of Staples.

    Identifying the role that green teams can play in disseminating environmental solutions information

    throughout the university.

    Revise the name of green teams to sustainability initiatives teams and identify team leaders.

    Identify information to disseminate to the university community.

    Practical

    Applications

    Researc...

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