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Page 1 of 17 DESIGNING A KNOWLEDGE MANAGEMENT INTRANET An internal web site – or Intranet – can provide staff with a visually appealing and easy-to-use information resource. A recent survey of UK companies by PMP Research showed that the second highest application of web technology, with 84% of respondents indicating this, is for internal information management (the highest at 100% being e-mail). The intranet provides a gateway to databases, documents, internal web content and external web sites. It can also provide a forum for the capture of intellectual capital and staff experiences, which is so vital in transforming data and information into knowledge. Whilst a primary purpose of this electronic community is to share knowledge and experiences, it is also a forum to help each other learn, act as a support network and publish examples of excellence. There are strategic benefits to implementing a corporate intranet: Problem Solution How much time is wasted in recreating existing solutions? How much is the quality of decision-making impai red by sources of information and experience remaining hidden? The capture and distribution of reusable knowledge, including intellectual capital, to increase the effectiveness of decision making or problem solving. Do you know where to go to find policies, references or publications? Do you know who to speak to get assistance? How much information exists as a single copy – is it always available? How available are training materials and manuals? Do you know if you have found the current version? The empowerment of staff by providing them with self-service facilities for information and e-learning; the communication of corporate policies and publications in a timely and up- to-date manner. What are the costs to your business of printing and copying? What are the cost s of recreating lost, damaged or destroyed paper originals? Reduction in the costs and risks of paper processing. The competitive costs of underlying technology make the deployment of an intranet affordable even for smaller business. This document focuses upon the features that can be made available within an intranet site in order to facilitate the capture, publication and discovery of reusable information and knowledge. It does not focus upon the technical components and delivery of an intranet site, although this is an area upon which we can provide advice and assistance. Our aim is to provide a blueprint for specif ying intranet content. This addresses two key questions: (i) What content should I have? and (ii) How should I profile this content to facilitate retrieval?

Designing a KM Intranet

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