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Design and Usability
Technical Communication, DAHMEN
Usability means…
“people who use the product (TCP) can do so quickly and easily to accomplish their own task.” (Dumas and Redsh, 1994, p.4)
Usability and Planning
Audience analysis Task analysis Developed information plan Research
Usability and Writing
Test early versions Revise to incorporate feedback Consider ‘layered’ documentation
Usability Post-Production
Provide means of feedback Plan for next revision Use reusable texts/chunks
Heuristics for Usable Documentation¹1. Match between documentation and the real
world
2. Match between documentation and the product
3. Purposeful documentation
4. Support for different users
5. Effective information design
Purho, Vesa. (2000) “Usability Inspections for Documentation.” Usability SIG. STC. 1998-2002. 9 Sept. 2003. <http://www.stc.org/usability/newsletter/0004-docsheuristics.html>
Heuristics, continued…
6. Support for various methods for searching Information
7. Task orientation
8. Troubleshooting
9. Consistency and standards
10. Help on using documentation
Usability and Readability Considerations¹ Maximize speed of access to key information. Present accurate and complete information. Present specific information about specific topics. Make the most effective use of the delivery method,
for example online help. Make the documentation the resource of choice for
regular access, rather than, for example, asking colleagues how to perform actions.
¹ Costello, Pat. (2001) “Usability and Readability Considerations for Technical Documentation.”The Gnome Project. 19 Sept. 2003 <http://developer.gnome.org/documents/usability/index.html>
Non-Objectives
You also need to make sure that you do not inadvertently achieve non-objectives. For example:
Do not try to resolve inadequate interface design or bugs in the documentation.
Do not distract from the task the user wants to perform.
Strategies for Usability
Reduce the burden on the short-term memory of the reader.
Build understanding and recognition of terms and structures into long-term memory.
Provide clear navigation techniques.
Additional Strategies
Eliminate Superfluous Information Create Consistent Structures Use Modular Information Blocks Use Consistent Language Use Consistent Typographic Conventions
Standard Readability Tests
Gunning Fog Index Flesch Readability Test Flesch-Kincaid Grade Index