DEPLOYMENT OF VISION, MISSION, GOALS, …rehabworks.org/docs/StrategicPlanShort8_10.pdf · strategic objectives indicator ... mission statement: "to ... florida division of vocational

c:\mydocumentsvisio\DVR 2011 STATE PLAN.vsd MMC | 03/25/10. Latest Revision-Aug. 10, 2010.

FLORIDA DIVISION OF VOCATIONAL REHABILITATION FIVE-YEAR STRATEGIC PLAN MATRIX DEPLOYMENT OF VISION, MISSION, GOALS, OBJECTIVES, INDICATORS, TARGETS AND STRATEGIES Page 1

VISION:The FL Division of VR provides

the services that are required for

eligible customers to

achieve an employment

goal, with priority placed on serving the customers with

MSDs. Employers

throughout FL recognize the

value of including IWDs in meeting the demand for a

well trained and skilled

workforce.

MISSION STATEMENT: "To provide services to

eligible individuals with physical and/or

mental impairments that

will enable the individual to achieve an

employment goal and/or

enhance their independence.”

Long Term Goal Strategic Objectives Indicator Actual Performance

(FY 10-11 Target) Strategies

1.1

Collaborate effectively with partners at the state and local level to maximize employment services for people with disabilities.

1. Rehabilitation Rate (RSA indicator 1.2)2. Number of Memo of Agreement. 3. Number of Memos of Understanding. 4. Percent of Employment Outcomes for Individuals from Specific Disability Groups2&3.

Goa

l 1

Strengthen Leadership and Collabo-ration

1. 36.9% (65.0)1

2. 13 (23)3. 27(33) 4. See Notes 1-3 in Strategies Section

1.DVR will assume a leadership role to foster cooperation and collaboration at the state and local levels for partners involved in the employment of people with disabilities, consistent with the efforts and direction of the Governor's Commission on Disabilities.

Notes: 156% PB2 target requested for 2011. As of 7/31/10, the Division has not received approval for the change.

2SFY 2010: July 1st 2009- June 30th 2010) Chronic Medical Condition = 15.00%; Developmental Disability = 10.30%; Learning Disability =2.70%; Mental Health =43.00%; Orthopedic = 16.30%; Sensory = 8.80%; Substance Abuse = 3.90%.

3Increase employment outcomes for groups served below the national average.

1.3

1.2

1. Number of employers who hire VR customers for minimum of 90 days. 2. Number of employers who provide OJT training to VR customers.

1. 6,182 (7,000)2. 40 (90)

Educate individual employers and the business community about the benefits of employing qualified individuals with disabilities and the services available to support successful employment.

1.Encourage/support increased contacts and connections with employers and existing employer networks (e.g., Chambers of Commerce, Economic Development Center, Business Leadership Networks, etc.), both statewide and on a local basis. 2. Promote the employment of persons with disabilities.3. Provide technical assistance to employers on including the use of natural supports.

Request legislative changes to strengthen return to work opportunities for injured workers

1. Work with the legislature to allow the injured worker rehabilitation program to send injured workers to private schools or other educational institution. Potential elimination of these issues if Conforming Bill (SB 1344) is passed which expands the educational options for injured workers.

356 ending 6/30/09 (Return to 2002-03 level of 599)

System restrictions and restraints removed to foster return to work opportunities for injured workers

1.4

Educate insurance carriers about the injured worker rehabilitation program

Number and percent of insurance carriers who comply with statutory and rule requirements

64 (TBD)

1. Enhance communication between the carrier, treating physician, the employer and the injured worker through biannual meetings facilitated by the Bureau of Rehabilitation and Reemployment Services2. Identify best practices for the carrier via the online training module developed by the Bureau of Rehabilitation and Reemployment Services3. Partner with entities such as the Division of Workers' Compensation and International Association of Rehab Providers in providing adjuster training for insurance carriers

Goa

l 2

Improve benefits, salaries and advancement opportunities for Division employees.

2.1

1. Percent of employees participating in variable time schedules. 2. Percent increase in VR employee salaries. 3. Internal promotions rate.

Baseline data to be collected FY 08-09.

(1-3 TBD)

1. Continue the research and cost-benefit analysis of variable work schedules and present findings to the Commissioner of Education for consideration.2. Review hiring practices across all areas of the state and implement activities to improve hiring practices. Service

Delivery through Strengthened Workplace Environment and Improved Recruitment and Retention of Qualified Staff

Ensure personnel policies and practices are clear and effective and are openly communicated to all VR employees.

2.2

1. Percentage of all targeted employees who acknowledge receipt of policies. 2. Percentage of employees indicating that policies are clear.

1. Baseline data to be collected FY 09-10. (100 %)

2. Baseline data to be collected 09-10. (100 %)

1. Communicate human resources policy to all VR employees.2. Explore adoption of performance evaluation form for field staff to reflect individual differences in workloads and experience and incorporate VR mission, goals and strategic imperatives.

c:\mydocumentsvisio\DVR 2011 STATE PLAN.vsd MMC | 03/25/10. Latest Revision: Aug.10, 2010.







MSDs. Employers




workforce.









Goa

l 2 C

ont’d

2.3

Improve service delivery by enhancing employee skills.

Service Delivery through Strengthened Workplace Environment and Improved Recruitment and Retention of Qualified Staff

1. Percentage of employees successfully completing training (defined as demonstration of knowledge and demonstration of behavior).

1. Baseline data to be collected FY 08-09. (TBD)

1. Develop an orientation process for new employees that include an understanding of VR's philosophy, mission, vision, and values.2. Develop an individual development plan for employees to identify training that will improve skills for current job and prepare employee for promotional opportunity.3. Develop a comprehensive human resource development system that includes assessment, curriculum design, appropriate delivery mechanisms, and performance reporting for both new and in-service employees at all levels and job classes within the organization. 4. Conduct area level trainings to supplement new and follow-up counselor training.

2.4

Provide professional comfortable office environments that ensure accessibility, safety, and security for employees.

1. Employee satisfaction with office environment (accessible, comfortable, safe).

1. Climate survey data to be collected in FY 09-10. (90 %)

1. Develop a procedure to evaluate the work environment for optimal accessibility, safety, and security for existing office facilities and those being considered for lease. Ensure any office space is professional in appearance and structure, and mechanical features are in good condition.

Goa

l 3

3.1 Increase the

rehabilitation rate

1. Rehabilitation Rate2. Number of Innovation & Expansion Proposals Adopted3. Percentage of Customers Indicating Overall Satisfaction

1. 36.9% (65%)1

2. TBD (TBD)

3. 78% (80%)

Increase the percentage of employment outcomes for individuals receiving services under an IPE with Mental Health disabilities.

3.2

1. Continue to support assistive technology services that enhance employability of individuals. 2. Continue to identify barriers preventing access to VR services and provide training to VR Counselors on the topics. 3. Educate the business community about the benefits and value of employing individuals with disabilities. 4. Solicit proposals for innovation and expansion approaches to a) improve the effectiveness of VR services that result in employment outcomes and b) train individuals with disabilities to promote self-sufficiency and overcome barriers to employment. 5. Implement strategies in Goal 1: Strengthen Leadership and Collaboration.

Note: 156% PB2 target requested for 2011. As of 7/31/10, the Division has not received approval for the change.

1. Percentage of individuals receiving services under an IPE that have a mental health disability. 2. Percentage of employment outcomes for individuals receiving services under an IPE that have mental health disabilities.

1. 33.4% (35%.)2. 35.8% (40%.)

1. Improved collaboration between Division of Vocational Rehabilitation and Department of Children and Families, Mental Health Systems and others serving persons with mental health and substance abuse disabilities.2. Establish mental health training for VR staff to create an understanding of the issues and modalities essential to providing effective services for persons with mental health and substance abuse disabilities.3. Identify concerns inherent with individuals with mental health and substance abuse disabilities reentering the community from the justice system, including mental health courts, drug courts and juvenile justice, to develop a system of care and transition to employment.4. Endorse recovery and trauma informed care models for persons with mental health and substance abuse disabilities.

Improve Customer Success and Satisfaction








MSDs. Employers




workforce.









Goa

l 3 C

ont’d

3.3

Increase the percentage of employment outcomes for individuals who receive services under an IPE with self employment as a goal.

Increase the number of individuals served who are self-supporting at closure compared to at application3.

4


1. Percentage of individuals who receive services under an IPE with self employment as a goal.

2. Percentage of employment outcomes for individuals receiving services under an IPE with self employment as a goal.

1. 0.6% (1%)2. 0.6% (1%)

1. Percentage of individuals served that are self supporting at closure compared to at application (RSA Indicator 1.6).

48.4% (53%)

1. Establish web-based training and technical assistance for providers and VR staff through contract renewal with Center for Social Capital.2. Enhance collaboration and partnership with other agencies, such as Veterans Administration, Division of Blind Services, Agency for Persons with Disabilities, and Agency for Workforce Innovation, to maximize opportunities and resources for customers.3. Continue on-site networking meetings between VR field staff and self employment providers to discuss issues, concerns, provide technical assistance, training, and to ensure the quality of services provided to customers is achieved.4. Provide payments to Certified Business and Technical Assistance Consultants (CBTACs) for development and implementation of business plans for customers.

1. Design and implement comprehensive directory of community resources.2. Collaborate with and offer training to One-Stop Centers and Employment Networks to provide services to this population.3. Increase the numbers of appropriate referrals to One-Stop Centers and Employment Networks to provide services.

3.5

Increase the percentage of employment outcomes for transition aged individuals who receive VR services under an IPE.

1. Number of referred transition-aged individuals.

2. Percentage of individuals who receive services under an IPE who are transition-aged.

3. Percentage of employment outcomes for individuals who receive services under an IPE who are transition-aged.

1. 16,999 (TBD) 2. 26.9% (30 %)3. 22.5% (25 %)

1. Develop and implement an early referral/application initiative.2. Conduct targeted outreach to school staff, mental health centers, foster care, juvenile justice and others serving youth with disabilities.3. Establish a statewide transition training team to address transition staff training needs identified through survey results, monitoring activities, and technical assistance requests, with input from VR staff and community partners. 4. Implement the Community of Excellence Pilot, emphasizing multiple agency collaboration to provide discovery and create customized employment outcomes for youth with the most significant disabilities as they transition from school to work.5. Endorse Volunteerism and Community Service in addition to work and social skills development at the high school level.6. Improve the outreach and referral process with transition students, parents and the education system to encourage clearer communication and to increase applications for services. 7. Expand funding opportunities in order to engage transition-age students with disabilities in Community Based Work Experience programs.8. Work with youth who have disabilities, the Florida Department of Education, local education agencies, parent organizations and families to encourage early discussions with students about the expectations of employment.9. Work with other state agencies and community organizations with programs that target transition-age youth to impact effective service provisions.

3.6

Modify VR policy and practice to more effectively address changing requirements of the customers and workplace.

1. Number of customers who participate in a1) On-the-Job Training, 2)) apprenticeship, 3) internships, and 4) one-stop services.

1. Baseline data to be collected during FY 09-10.

(1-4 TBD)

1. Increase the exchange of information among the VR and injured worker rehabilitation programs and their partners.2. Increase use of On-the-Job Training, job clubs, One Stop Centers, apprenticeship and internships for job placement assistance.3. Expand the use of SSA benefits planners in the beginning of the rehabilitation process.4. Review existing policy and provide workshops in best practice.5. Conduct market study and rate analysis on staff interpreter services to determine if payment structure reflects current trends and best practices. 6. Complete implementation of recommendations from the Rehabilitation Engineering Team.


FLORIDA DIVISION OF VOCATIONAL REHABILITATION FIVE-YEAR STRATEGIC PLAN MATRIX DEPLOYMENT OF VISION, MISSION, GOALS, OBJECTIVES, INDICATORS, TARGETS AND STRATEGIES FOR USE OF THE AMERICAN RECOVERY AND REINVESTMENT ACT (ARRA) FUNDS Page 4






MSDs. Employers




workforce.







Long Term Goal Strategic Objectives Indicator

Actual Performance(FY 10-11 Target) Strategies


Goa

l 3 C

ont’d

3.9

Develop tools to market the injured worker rehabilitation program

1) Number of targeted referrals for BRRS

2) Number of targeted referrals for VR

Improve the usage of qualified rehabilitation providers in the injured worker rehabilitation program

Number or percent of qualified rehabilitation providers awarded Continuing Education Units after successfully completing BRRS sponsored training

0% or 0 (100% or 1,376)

1. Investigate the use of non-qualified rehabilitation providers in the provision of placement in the injured worker rehabilitation program3.

83.

7

Promote a more consistent service delivery process throughout the state.

1.Baseline data to be collected during FY 09-10.

(TBD)

1. Percent of findings identified in the quarterly Quality Assurance reviews that are resolved.

1. Review workload associated with case process and the distribution of resources including technology.2. Complete revisions to orientation/revise preliminary assessment.3. Review procedures for handling open case transfer.

Goa

l 4

4.1

1. Percent of vendors completing the certification process within 10 days. 2. Average time for vendor certification. 3. Percent of contracts meeting all contract process timeframe requirements.

Update data systems and technology to better support customers and staff.

Improve Infrastructure for Business Processes/Organizational Capacity

Improve vendor and contract processes.

Percent of VR offices meeting employee and customer technology requirements.

1. 96% (100 %)2. 48 Hours (48 Hours)3. 98% (100 %)

Baseline data to be collected FY 08-09 (80 %)

1. Implement vendor outreach and recruitment.2. Conduct contract monitoring, including formal follow through, with all contracts and arrangements. 3. Investigate and implement electronic billing and payment processes for vendors and contract vendors (ARRA funded).4.Develop training and on-line materials for VR staff and providers including Centers for Independent Living.

1. Develop and activate online application for potential customers. 2. Investigate feasibility of data sharing with partners in order to expedite eligibility determination.3. Investigate and modify inefficiencies within the RIMS system to minimize duplication of data entry.4.

2

1.Outreach to customers who have been on the Order of Selection waiting list to determine their interest in pursuing services through the Division. 2.Establish appointments for the customers to see counselors and develop plans.3.Provide assistance to professional counseling staff in expediting the development of Individualized Plans for Employment (IPE) while ensuring high standards of quality.

1) 3,008 projected for 6/30/09 (3% annual increase)

2) Baseline data to be collected FY 09-10 (TBD)

1. Determine where the need (s) exist for service providers and conduct targeted outreach and recruitment 2. Expand the use of web tools to simplify access and improve delivery of information to interested individuals3. Explore methods and opportunities for marketing programs, including public access television, radio, etc.4. Increase collaboration with the Florida Bar Association to educate attorneys about the injured worker program

c:\mydocumentsvisio\DVR 2011 STATE PLAN.vsd MMC | 03/25/10. Latest Revison-Aug.10, 2010

FLORIDA DIVISION OF VOCATIONAL REHABILITATION FIVE-YEAR STRATEGIC PLAN MATRIXDEPLOYMENT OF VISION, MISSION, GOALS, OBJECTIVES, INDICATORS, TARGETS AND STRATEGIES FOR USE OF THE AMERICAN RECOVERY AND REINVESTMENT ACT (ARRA) FUNDS Page 5






MSDs. Employers




workforce.







Long Term Goal Strategic Objectives Indicator

Actual Performance(FY 10-11 Target) Strategies

5.1

Increase the use of other funding strategies to serve customers

1) 8.1% (10%)

2) $743,209.57 ($900,000)

3) $689,522.59 ($500,000)

1. Analyze the effectiveness of implementing financial participation by consumers2. Determine how to best partner with and use One Stop Workforce Centers and maximize this resource for persons with disabilities

Goa

l 5

Effective Stewardship of Financial Resources

1) Percent consumers engaged in financial participation 2) Cumulative dollars paid by consumer 3) Cumulative subrogation dollar amounts

Goa

l 4 C

ont’d Improve

Infrastructure to include Business Processes/Organizational Capacity

4.3

Expand process improvements for the education component of the injured worker rehabilitation program

Number of injured workers successfully completing training and education programs

288(Return to 2002-03 level of 599)

1. Establish process to determine injured worker computer competency upfront as a part of the bureau’s screening process2. Educate the injured worker on the financial benefits of the Pell Grant and its use as an added support mechanism prior to enrollment in a training program3. Provide continuous counseling services for injured workers enrolled in training programs as an added means to keep them on track for graduation4. Provide sponsorship only for courses that are appropriate and necessary to advance the injured worker to return to work instead of long-term degree programs that may result in failure5. Review policies and procedures regarding the benefits of short-term certificate programs versus long-term degree programs when the injured worker’s indemnity benefit period is short-term6. Encourage community colleges and career centers to establish cooperative agreements that allow students to take courses at the other institution when courses are not available7. Integrate On-the-Job Training for injured workers enrolled in a training and program to enhance work experience and advancement for return to work8. Expand the use of web-based tools to simplify access and opportunities for process partners to coordinate the provision of services for injured workers

5.2

Educate DVR Field Services employees to provide efficient and effective stewardship of financial resources

Percent of employees successfully completing comprehensive financial stewardship training

0% (100%) 1. Investigate the reasons or practices that result in the appropriate expenditure of resources

Goa

l 6 Improve the System for Ensuring Quality

6.1

Design an integrated system for managing business processes, reporting performance, and improving performance.

Percent of Indicators Trending in the Right Direction

Baseline to be collected following inventory of management reports

(90% by 31-Dec-13)

1. Document all key Vocational Rehabilitation processes2. Document all key outcome measures and business process measures3. Integrate management reports for utilization by all management teams and communicate to all employees4. Identify, prioritize, and conduct performance improvement projects based on organizational performance5. Manage an internal system for conducting quality assurance activities

Documents

DEPLOYMENT OF VISION, MISSION, GOALS, …rehabworks.org/docs/StrategicPlanShort8_10.pdf · strategic objectives indicator ... mission statement: "to ... florida division of vocational