DEPENDENT ELIGIBILITY AUDITS

Audit ProcessTony M. Schy, PartnerChapman Kelly, Inc.812-285-8960www.chapmankelly.com

The Process

Planning

Amnesty

Verification

Grace Period

Service & Support

Ongoing Audit

Amnesty Phase Primary Amnesty Letter

Purpose Rules of Eligibility Who is Enrolled Questions & Instructions

Reminder Letter (if required response)

Term Confirmations 30 Days

Verification Phase Primary Verification Letter

Purpose Rules of Eligibility Who is Enrolled Required Documents Questions & Instructions

Reminder Letter Final Reminder Letter 60 Days

Grace Period Not Published; Not Endless Last Chance Communications Dealing with Non-Responders Stragglers Appeals 30-60 days

Customer Service Link between communications & calls Multiple sources of support

People/Groups Electronic Sources FAQs