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Department ofInformation Technology & Information Technology & Communication
Presentation to Public Accounts Committee29th July, 2011
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St t G Vi i • State e-Governance Vision
•Components of e-Governance
•Institutional framework
•Implementation agencies in the Statep g
•Major policy decisions
M j j t•Major projects
•Way forward & Action plan
•Key issues
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Vision
"The Government of Rajasthan would leverageInformation & Communication Technology (ICT)not only as a tool for improving governance andemployment opportunities, but also moreemployment opportunities, but also moresignificantly as a means to enhance the qualityof life & bridging the socio economic divide inof life & bridging the socio‐economic divide inthe state."
Components of e-GovernancePerformance
Tracking
Citizen Improving Citizen Centric Services
Improving Internal
Efficiency
Npillars for
SD
C
SW
AN
CS
C
SD
G
S
RS C S
Institutional Framework
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Institutional Framework- in place as per GoI guidelines
Governing Committee e-Governance Council
(Headed by the CM)
P j t M t
Advisory CommitteeApex Committee
(Headed by CS)
Project Management Committee
SeMT
(Headed by PS, IT&C)
PeMT
(Headed by Adm Secy)
Project Execution Body
DoIT&C
RajCOMP/RKCL
Government Departments
Nodal Officers
RajCOMP/RKCL
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Implementing agencies
Department of Information National
I f ti Information Technology &
Communication
Informatics Centre (NIC)
Rajasthan RajCOMP Info
Services Limited
jKnowledge Corporation
Li i dLimited
M j P li D i i
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Major Policy DecisionsIT & ITES Policy 2007 implemented first mover • IT & ITES Policy 2007 implemented –first mover scheme, exemption in labour law, rebate in electricity duty, FAR, land cost etc.
• Utilization of up to 3% plan funds by all government departments for e-governancedepartments for e-governance.
• All government departments to identify and roll-out e-service delivery of minimum two G2C services.
• IT skills have been made mandatory for recruitment to • IT skills have been made mandatory for recruitment to the post of LDC and stenographers in State government.
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Projects
NeGPProjects
State ProjectsProjects
Core
SDC
Projects
• SUGAM (single window)• SDC• SWAN• CSC• SSDG
• SUGAM (single window)• SUGAM (PG Portal)• LITES• Excise Deptt.• Mines & Geology
MMPs
• e-District
• e-SANCHAR• e-Secretariat• Aarogya online• RPSC• UIDe District
• OthersUID
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NeGP projects
Rajasthan State Data Center (New)Rajasthan State Data Center (New)Project Duration 5 years FMS
I ti d tInauguration date 15.12.2010
System integrator M/s SPANCO
StatusStatusInaugurated by Hon’ble Chief Minister on 15.12.2010Final Acceptance Test (FAT) has been completedFinal Acceptance Test (FAT) has been completed
Rajasthan State Wide Area Network j(RSWAN)
Project Duration 6 Years PPP Model (BOOT)Project Duration 6 Years – PPP Model (BOOT)• 1 year for implementation & Go Live• 5 years Operation & Maintenance
System Integrator M/s Bharti Airtel Ltd. (Lead Bidder)M/s Bharti Airtel Services Ltd. (Consortium Partner)M/s Trimax IT Infrastructure & Services Ltd. (Consortium Partner)
Date of Work Order 15.04.20115 4
Go Live April 2012
B fit Cl d b tt ti it
RSWAN
Benefits Closed user group, better connectivity, higher security. Increased reliability, cost savings
e-Mitrae-MitraOperational kiosks 774
Transactions in July’11 1725000
• Service delivery kiosks, mainly for utility bills payment, launched in 2002:
L kMi ki k (f b ) i J i▫ LokMitra kiosks (for urban areas) in Jaipur▫ JanMitra kiosks (for rural areas) in Jhalawar
• Both merged and launched as e Mitra precursor • Both merged and launched as e-Mitra, precursor of CSC, in 2005
• As of date:As of date:▫ more than 750 kiosks working successfully▫ more than 15 lakh transactions per month
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5 p
Common Service Center (CSC)Common Service Center (CSC)
B2C Operational 2257
G2C Operational 1674
T ti i J l ’11 400000Transactions in July’11 400000
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Common Service Center (CSC) tdCommon Service Center (CSC)...contd.
List of ServicesG2C Services B2C Services
o Payment of electricity bills, water bills. o Online RSRTC bus ticketing of RSRTC*o Payment of various dues/fee of
Municipal corporation*
o E-Tickets of Railway & Airlineso Payment of Land Line & Cell
One bills (BSNL)o Money TransferMunicipal corporation
o Payment of various dues/fee of Rajasthan Housing Board*
o Application for revaluation of marks for Board of Secondary Education*
o Money Transfero Bill collection of Airtel,
Reliance, Tata Teleservices, Ideao Financial & insurance services
of ICICI BankBoard of Secondary Educationo Application for Ration Card, Caste
Certificate, Bona fide Residence Certificate, Birth & Death Certificate* A t L d & R R d
of ICICI Banko Online PAN Card Applicationso Online L.P.G.-Gas Bookingo Prepaid Recharges (Vodafone,
Ai t l Id BSNL R li o Access to Land & Revenue Records (ROR)*
o Sale of Stamp Paper, revenue ticket, deed writing*
Airtel, Idea, BSNL, Reliance, TATA etc.)
o DTH Recharges (TATA Sky, Big TV, Dish TV etc.)
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o NREGA Services*These services are proposed / running in selective zone/ in process
MMPsMMPs
Central MMPs
1. Income Tax
State MMPs
1. Agriculture1. Income Tax
2. Central Excise
3. Passports/Visa
4. Immigration
2. Property Registration
3. Land Records - NLRMP
4. Transport
5 Treasuries
Integrated Projects
1. e-Biz
2. EDI
3 India Portal5. MCA 21
6. National ID / UID
7. Pensions
8 e Office
5. Treasuries
6. Commercial Taxes
7. Gram Panchayat
8. Municipalities
3. India Portal
4. CSC
5. NSDG and SSDG
6. e-Courts8. e-Office
9. Banking
10. Insurance
9. Police - CCTNS
10. Employment Exchange
11. e-District
7. e-Procurement
S P l d S S i State Portal and State Service Delivery Gateway (SSDG)y y ( )
Project Duration 3 5 yearsProject Duration 3.5 years
Date of Work Order 18 Dec – 2010
S I WiSystem Integrator Wipro
Status SRS work under progress
Go Live December 2011
e-District (Ajmer & Jodhpur)Project Duration 3.5 Years
• 6 months for Go Live• 3 years for FMS3 yea s o MS
System Integrator M/s H.P. Limited
G li f Di i jGo live of e‐District project. January 2012
Services Certificates, employment, l t l i electoral services, revenue court, RTI, government dues payment
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Other State MMPs• Commercial Taxes - VAT-IT application has been • Commercial Taxes VAT IT application has been
implemented in the State using state funds.
• Project implemented in all 14 Zonal Head Quarters, 111 j p 4 Q ,Circles, 328 Wards. The project provides facility for:
▫ e-Registration System.
▫ e-Return Filing.
▫ e-Payments (with 5 Nationalized Banks).
▫ e-Refunds▫ e Refunds.
▫ e-Declaration of Inter-State Goods Movement.
▫ e-Communication with Department.
▫ e-CST Forms
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Other State MMPs (Contd...)• Treasuries – Integrated Financial Management System• Treasuries Integrated Financial Management System
▫ being implemented by NIC in all the treasuries, sub-treasuries, HoDs & DDOs of the State treasuries, HoDs & DDOs of the State
▫ turnkey project of approximately Rs. 25 crore for end to end solution to end solution
▫ includes 12 major functions starting from budget preparation to expenditure reporting & AG interfaces preparation to expenditure reporting & AG interfaces.
▫ involves creation of necessary infrastructure and network through out the statenetwork through out the state.
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Other State MMPs (Contd...)• Land Records (NLRMP) - Software developed by Land Records (NLRMP) Software developed by
NIC to provide copies of land records; funds have been received to upgrade the s/w to make it available on real-time basis
• Registration and Stamps – Pilot for anywhere registration done successfully in Jaipur district; Department is in the process of inviting bids for state wide roll outwide roll out
• Road Transport - Project SAARTHI has been implemented across the State by NIC; VAAHAN being implemented across the State by NIC; VAAHAN being implemented
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Other State MMPs (Contd...)• Municipalities – Pilot done in UIT, Bhilwara; State Municipalities Pilot done in UIT, Bhilwara; State
wide roll out being done by LSG Department
• Police - CCTNS (Crime and Criminal Tracking Police CCTNS (Crime and Criminal Tracking Network System) has been commenced by the Department
• Panchayat - Department has sent the detailed project report to Government of India for approval.
• Agriculture – DPR under preparation
• Employment – DPR under preparationEmployment DPR under preparation
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State Initiatives
Arogya OnlineHMIS implemented in SMS Hospital; being replicated in and15 district hospitals
Arogya Online
Also to be replicated in all Medical College and attachedhospitals in phased manner
Jodhpur & AjmerJodhpur & Ajmer
Udaipur, Kota, Bikaner
Benefits to Citizens:Di l f IPD i i i i d’ Display of IPD patients investigation report on ward’s computer.Display of investigation reports of all the patients on internet (at medicaleducation.rajasthan.gov.in) with 1.60 lac hits within 12 monthsmonths.Hospital Central Lab & Blood Bank completely ComputerizedControl over Professional blood donors with use of Bio-Metric Donor Registration along with Bar coding for identification of bagsDonor Registration along with Bar coding for identification of bagsCommon Stationary Concept introducedControl over the costs incurred on investigation-related groups.
e-SANCHARe-SANCHAR
• Project uses mobile telephony innovatively Project uses mobile telephony innovatively integrated with ICT and yet simple in process:▫ e-Speech Application through Network for automated Communication Help And
ResponseResponse
• Automated voice calls generated to rural citizens under various beneficiary programmes:▫ Pensioners (Old-age, Widow & Handicapped)▫ CMRF
• In pursuance of Budget announcement, implemented in all 13 sub-treasuries of Jaipur districts districts
Rajasthan Public Service Commission Rajasthan Public Service Commission (RPSC)
P ti l St tParticular StatusApplication software ofphase I
Application software of Phase Ideveloped and implemented.A module for “Online submission ofexamination forms” launched for variousexams. 9 Lac candidates filled online9forms for various exams.
FMS Support for three years.B fi li filli f li i f idBenefits online filling of application forms, avoid
postal delays, online availability of admitcards, increase in revenue of CSC
LITES (J i D )
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LITES (Justice Department)▫ web-based litigation, information, tracking & web based litigation, information, tracking &
evaluation system
▫ used for monitoring progress of cases filed against used for monitoring progress of cases filed against government
▫ Implemented in 201 units under 45 administrative Implemented in 201 units under 45 administrative departments
▫ Accessed by approx. 1100 officers on daily basisAccessed by approx. 1100 officers on daily basis
▫ Approx. 1.4 lakh cases being monitored
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SUGAM (Single Window)SUGAM (Single Window)▫ efficient and transparent delivery through Single-
window of government services at collectorates and tehsil HQs
i l d i ll di i d h il HQ i ▫ implemented in all 33 districts and 247 tehsils HQs in pursuance of CM announcement during Collectors’ Conference in October 2010Conference in October 2010.
▫ services include various certificates like – bonafideresident, caste, birth / death, pension, etc. and , , / , p ,documents like arms licenses, land transfer, mutation]
revenue court notice] etc.▫ Total certificates issued in July 2011 – 2 Lacs 70
Thousand
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SUGAM (Public Grievance Portal)SUGAM (Public Grievance Portal)▫ online submission of public grievances and queries by
citizen
▫ online transfer of grievances and queries to concerned ddepartments
▫ online tracking system for citizen and departmental authoritiesauthorities
▫ registration no. based response to the citizen through webportal / e-mail / voice mailwebportal / e mail / voice mail.
▫ Total cases disposed from January to July 2011: 5876
E i D
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Excise Department• Complete automation including:Complete automation including:
▫ check on stock of excisable goods like liquor, LPH, Bhang etcBhang, etc.,
▫ online generation of permits by District Excise offices for various excisable goods (manual process for various excisable goods (manual process eliminated completely)
▫ online generation of transport permits by all ▫ online generation of transport permits by all manufacturing units across the State and linked with HQ and zonal offices.Q
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Mines & Geology • – a comprehensive all-encompassing web based • a comprehensive, all encompassing web based
application that comprises of modules for
▫ providing on-line Lease Informationproviding on line Lease Information
▫ facility for internet based mapping of leased maps with associated features such as Forests, Settlements, , ,Water Bodies, Railways, and Roads, etc.
▫ Lease Application Processing
▫ Demand and Assessment
▫ Geographical maps; Mineral Maps; prospecting Geographical maps; Mineral Maps; prospecting information
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Way Forward…
Utili ti f f d D i i Strengthen Core Infrastructure
Utilization of funds (3%) allocated in the
budget
Derive maximum benefits from NeGP’s
MMPs
Action planShort Term Medium Term Long TermShort Term
(< 6 Months)
e-SUGAM
Medium Term
(6 Months to 1 Year)
e-District (Pilot)
Long Term
(>1 Year)
RSWAN
Digitally signed certificates
( )
SSDG PDS
RSRTC
e Proc rement
Pensions / Scholarships
C ll Centre
PWD
M nicipalities / RHBe-Procurement
e-Office
Call Centre
UID (AADHAR)
Municipalities / RHB
NLRMP
... etc.
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Issues…
Business / O hi f Business / Government
Process Reengineering
Change Management
Ownership of projects by line
departments
Capacity Building
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