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Department Management Capstone

Department Management Capstone


Department Management Capstone Department Management Capstone

Confidentiality Statement

The Department Management Capstone contains confidential and proprietary information. For exclusive use of employees and franchisees of McDonald’s Corporation.

Slide 2 Department Management Capstone



Get to Know Your Team!

• Introductions– Name, role, where are you from?

Slide 3



Effective Leaders

• Think about effective leaders

• What makes them effective

• Record the attributes on sticky notes

• Choose your team’s top 4

• Match your top four to Leadership Behaviors

Slide 4



Course Goal

• The goal of this course is to build, demonstrate, and enhance leadership behaviors for Department Managers to lead strong teams and improve business results.

Slide 5



Course Objectives

• Apply specific leadership behaviors to hold your Department teams accountable for achieving business results

• Take the best leadership practices from collaborating with your peers and apply them back on your job

Slide 6



Course Expectations

• What are your expectations?

• What do you hope to learn?

• What do you hope to walk away with?

Slide 7



Your Role at Second Street

• You are now Department Managers at Second Street!

• Choose a role

• Put on name badge

Slide 8



How the Course Works

• Teams compete

• Complete four Challenges

• Greatest total score = winner of Business Leadership Award

Slide 9



2nd Street

• Restaurant has challenges:

– High 90-day turnover

– Understaffed

– Incomplete SOCs

• Demonstrate leadership behaviors to impact business results meters

Slide 10



The Challenges

• Complete four different Challenges

• Performance determines score

• Explore leadership behaviors

• Discover impacts on other Department Managers

• Choose timekeeper

Slide 11



Meters and Scoring

Slide 12



Evaluation and Action

• View teams’ meters after each Challenge

• Discuss Challenges and Outcomes

• Answer questions

• Take action!

Slide 13



Course Agenda

Slide 14

Day 1

• Welcome, Icebreaker, and Course Intro

• Challenge Warm-up

• Challenge 1

• Challenge 2

Day 2

• Challenge 3

• Challenge 4

• Game, Awards, Evaluations



How to Get Online

Slide 15

http://mcdonalds-dm.regislearning.com



Scavenger Hunt

Slide 16



Challenge Warm-up

• Please begin!

• We’ll come back together as a group after Accountable Leadership and a break

Slide 17



Challenge Warm-up

• Scavenger Hunt

– What questions do you have?

Slide 18



Challenge Warm-up

• Vision Activity

– What is your team’s vision?

Slide 19



Challenge Warm-up

Slide 20



Leadership Behaviors Challenge 1

• Organizes the Work

• Communicates Effectively and Honestly

Slide 21



Meters and Scoring

Slide 22



Action Plan

Slide 23




• Builds Teamwork

• Develops Crew and Managers

Slide 24



Meters and Scoring

Slide 25


Department Management Capstone Department Management Capstone Slide 26

Action Plan



Department Management Capstone Day Two

Slide 27



Course Agenda

Slide 28

Day 1

• Welcome, Icebreaker, and Course Intro

• Challenge Warm-up

• Challenge 1

• Challenge 2

Day 2

• Challenge 3

• Challenge 4

• Game, Awards, Evaluations




• Plans Beyond the Shift

• Supports Change

Slide 29



Action Plan

Slide 30




• Influences by Example

• Puts the Customer First

Slide 31



Action Plan

Slide 32



Leadership Nuts and Bolts

• Wait until the question is asked

• Shout out team color and wait to be called on

• 16 total questions + bonus

• Bonus reveals a secret phrase

Slide 33



A

Slide 34

200

400

600

400

600

200

400

600

200 200

400

600

800 800800 800

Challenge 1 Challenge 3Challenge 2 Challenge 4





• Challenge 1 = 200

Multiple Choice:

A Vision Statement states a goal for:

a) Profit

b) The future

c) Growth

d) Customer support

Slide 35



b) The future

Slide 36




SRED

AELE

LB

ATNA

OCCC

Slide 37

200

400

600

400

600

200

400

600

200

400

600

800 800800 800

Challenge 3Challenge 2 Challenge 4




Leadership Nuts and Bolts• Challenge 1 = 400

Short answer:

Which leadership behavior are you demonstrating when you

use body language appropriately?

Slide 38



Communicates Effectively & Honestly

Slide 39




SRED

AELE

LB

ATNA

OCCC

Slide 40

200

400

600

400

600

200

400

600

200

600

800 800800 800






True or False: I'm a McDonald's leader trying to

organize my work.

I can show a high level of personal accountability through making time for

my own work.

Slide 41



True: Show a high level of personal

accountability for your own work by making time for it, meeting high

standards, and looking for ways to continuously improve.

Slide 42




SRED

AELT

LB

ATNA

OCCC

Slide 43

200

400

600

400

600

200

400

600

200

800 800800 800






Short answer:

What are three resources you should use to prepare for every Weekly Managers’

Meeting?

Slide 44



1. RDM Walk-Thru Day Agenda

2. Completed Scorecard

3. Completed Walk-Thru Checklist

Slide 45




SREC

AELT

LB

ATNA

OCCC

Slide 46

200

400

600

400

600

200

400

600

200

800800 800







Multiple Choice:

Which is an example of “team language”?

a) Me

b) He

c) She

d) We

Slide 47



d) “We”

Slide 48




SREC

AELT

LB

ATUA

OCOC

Slide 49

200

400

600

400

600

200

400

600

800800 800

Challenge 3 Challenge 4






Multiple Choice:

Working within the right chain of command

means that everyone knows:

a) Where to go for what

b) What to do with whom

c) Who to go to for what

d) How to get things done

Slide 50



c) Who to go to for what

Slide 51




SREC

AELT

LB

ATUA

OCOC

Slide 52

200

400

600600

200

400

600

800800 800







Short Answer:

I'm a McDonald's leader who understands that different members of my team are

motivated in different ways. I adjust my development approach to fit their needs.

Which leadership behavior do I understand well?

Slide 53



Develops Crew & Managers

Slide 54




SREC

AELT

LB

ATUA

OCOC

Slide 55

200

400

600

200

400

600

800800 800







Short Answer:

When people on my team have differing viewpoints, it's my job to

confront the conflict by asking which type of questions?

Slide 56



Why? questions

Slide 57




SREC

AELT

LB

ATUA

OCOC

Slide 58

200

400

600

200

400

600

800 800






True or False:

It’s a sign of great leadership when you encourage your team to help you solve problems by asking for

their input.

Slide 59



True:Part of leadership behavior

Supports Change

Slide 60




SREC

AELT

LB

AAUA

ODOC

Slide 61

400

600

200

400

600

800 800

Challenge 4





Multiple Choice:

As a great restaurant leader, I should be able to

talk about how my department‘s ____________

contributes to the overall restaurant's results:

a) Performance

b)Profits

c) Production

d)Process

Slide 62



a) Performance

Slide 63




SREC

AELT

NB

AAUA

ODOC

Slide 64

600

200

400

600

800 800

Challenge 4






Short Answer:

What is an example of a

past performance item

that can help you identify improvement opportunities in your

department?

Slide 65



1. Suggestions from managers and crew

2. Observations3. Scorecard4. GM input on Weekly Walk-Thrus

for the month5. Sales and profits

Slide 66




SREC

AELT

NB

AAUA

ODOC

Slide 67

200

400

600

800 800

Challenge 4






Short Answer:

I am a new Department Manager who needs to implement a big change in my Department,

but my team is resistant.

I tell them, “We have to make this change—that’s just the way it is, and you’ll do it

because I’m your boss.”

What are two things I’m doing wrong?

Slide 68



1. Not asking for anyone's input

2. Not telling others what their role is in the change

3. Not planning for the change in advance

4. Relying on my title

Slide 69




SREC

AELT

NB

AAUA

ODOC

Slide 70

200

400

600

800

Challenge 4






True or False:

If I say, "You need to do this because I'm your boss," that's a good way to

gain acceptance from my team.

Slide 71




False:

Great leaders offer well-reasoned, logical explanations for their

viewpoint to help bring others on board.

Slide 72



SREC

AELT

NB

SAUA

LDOC

Slide 73

400

600

800






Short Answer:

When I build my team’s confidence and enthusiasm for getting results,

I am demonstrating which leadership behavior?

Slide 74




Influences by Example

Slide 75



SREC

AELT

NB

SAUA

LDOC

Slide 76

600

800






Multiple Choice:

Before trying to persuade someone on my team to accept a decision I’m making as a restaurant

leader, I should say something like:

a) “I’ve heard that you don’t like my choices.”

b) “I’m sorry, but as your boss it’s important for me to do this.”

c) “I understand that you are concerned about this. Let’s talk.”

d) “This is really necessary for our restaurant’s success.”

Slide 77




c) “I understand that you are concerned about this.

Let’s talk.”

Slide 78



SREC

EELT

NB

SAUA

LDOC

Slide 79

800





Short Answer:I'm a Department Manager who always makes sure

my people are trained well.

I look for consistency in my team's training, and verify that they're using the right service

procedures at all times.

Which leadership behavior am I demonstrating?

Slide 80




Puts the Customer First

Slide 81



AREC

EELT

NB

SAUA

LDOC

Slide 82

Bonus Phrase: 2 Points



Bonus Phrase: 2 Points

A C C O U N T A B L E

L E A D E R S

Slide 83



Next Steps

• Action Plan

– Discuss during Coaching Sessions

– Agree on leadership opportunities

– Plan for next steps

Slide 84



Awards Ceremony

Welcome to the official

Department Management

Capstone

Awards Ceremony

Slide 85



Congrats on Course Completion

• Goal: To build, demonstrate, and enhance leadership behaviors so Department Managers can lead strong teams and improve business results.

• Recognizes your effort to improve leadership skills

Slide 86



Most Improved Award

• Most improved throughout the course

• Demonstrated consistent upward trend in all three meters

• Took opportunities to learn and improve

Slide 87



Team Excellence Award

• Represents making important decisions around your crew, reporting managers, and peers at Second Street

• Represents strong team dynamics

• Impacts Leading Teams meter

Slide 88



Guest Service Excellence Award

• Represents choices that positively impact McDonald's guests

• Without satisfied guests, our business just can’t succeed!

• Impacts Guest Satisfaction meter

Slide 89



Profitability Excellence Award

• Represents smart decisions positively impacting Second Street’s overall profitability

• Impacts Restaurant Results meter

Slide 90



Business Leadership Award

• Team that performed the best overall

• Kept team and guests satisfied

• Focused on restaurant profitability

• Demonstrated how to apply leadership to decision making

• Impacted all 3 meters

Slide 91



Good Luck!

Slide 92

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Department Management Capstonentxccc.org/sites/default/files/events/files/[user... · Department Management Capstone Confidentiality Statement The Department Management Capstone contains