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LeaderQuest

102 Decker Court, Suite 250

Irving, Texas 75062

Phone: (972) 865-4030

Toll Free: (866) 378-0761

Fax: (303) 768-0513

Catalog Number 1, Volume Number 17, Revised 4/3/2018

Effective Date 4/3/2018

APPROVED AND REGULATED BY THE TEXAS WORKFORCE COMMISSION, CAREER SCHOOLS AND COLLEGES, AUSTIN, TEXAS.

“THE INFORMATION CONTAINED IN THIS CATALOG IS TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE.”

Tim Kalil, Chief Operating Officer

Signature: Tim Kalil 4/3/2018

TABLE OF CONTENTSINTRODUCTION.........................................................................................4ADMINISTRATION STAFF...........................................................................4FACULTY..................................................................................................5PROGRAMS OFFERED................................................................................6TUITION AND FEES....................................................................................8CLASS SCHEDULE.....................................................................................9

FULL TIME STUDENTS:....................................................................................................9PART-TIME STUDENTS:...................................................................................................9

ENTRANCE REQUIREMENTS.....................................................................10ENROLLMENT.........................................................................................10FACILITIES..............................................................................................10PLACEMENT ASSISTANCE........................................................................13ATTENDANCE REQUIREMENTS.................................................................13CERTIFICATION EXAM POLICY..................................................................13GRADING SYSTEM/PROGRESS REPORTS...................................................14RE-ADMISSION POLICY............................................................................14GRADUATION POLICY..............................................................................14RESCHEDULE POLICY..............................................................................14CANCELLATION AND REFUND POLICY.......................................................15CONDUCT POLICY...................................................................................16STUDENT COMPLAINTS...........................................................................17EDUCATIONAL SERVICES.........................................................................17PREVIOUS CREDITS.................................................................................17DISMISSAL.............................................................................................17STUDENT GRIEVANCE PROCEDURE...........................................................17PROGRAMS............................................................................................18

TECHNICAL SUPPORT SPECIALIST (TSS)...........................................................................18COMPUTER USER SUPPORT SPECIALIST (CUSS)................................................................30NETWORK SUPPORT SPECIALIST (NSS)............................................................................50CCNA......................................................................................................................67INFORMATION SECURITY ANALYST (ISA)..........................................................................76CYBERSECURITY SPECIALIST (CYBER).............................................................................90COMPTIA SECURITY +.......................................................................................103IT PROJECT MANAGEMENT PROFESSIONAL - CAPM/PMP...................................................107

MCSA WINDOWS 8 ASSOCIATE (DS)...........................................................................116COMPTIA NETWORK +...........................................................................................126COMPUTER HACKING FORENSIC INVESTIGATOR (CHFI)...........................................130CERTIFIED ETHICAL HACKER (CEH).......................................................................133CERTIFIED NETWORK DEFENDER (CND).................................................................139COMPTIA ADVANCED SECURITY PRACTITIONER (CASP).........................................142EC-COUNCIL CERTIFIED ENCRYPTION SPECIALIST (ECES)......................................146EC-COUNCIL CERTIFIED SECURITY ANALYST (ECSA).............................................149EC-COUNCIL D ISASTER RECOVERY PROFESSIONAL (EDRP)....................................152ITIL V3 FOUNDATIONS...........................................................................................154CISSP – CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL.................................158

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INTRODUCTIONLeaderQuest (hereinafter referred to as “The School”) offers job training programs that quickly close skill gaps and help individuals improve technical and management performance; producing rewarding careers and delivering an effective workforce for businesses across size and industry. The School provides world-class technology and equipment for student training. The School is staffed with Instructors who must meet minimum certification standard in their field of specialty. The School is an Authorized Training Partner for Microsoft, EC-Council, and CompTIA. The School is approved by the State of Colorado Department of Education, Division of Private Occupational Schools (DPOS), Texas Veteran’s Commission, and by the Texas Workforce Commission (TWC).The owner of the School is George Cohlmia. LeaderQuest is headquartered in Englewood, CO and as of this writing, offers classes on four campuses: Colorado Springs, Englewood, Jacksonville, and Irving. The School has the following history:

January 2001: School is approved by the Colorado Board of Higher Education Department of Private Educational Schools under the name of Hensmann Training and Education Centers.

February 2001: School opens its doors in Colorado Springs, CO and runs its first class.

March 2001: School opens its second campus in Englewood, Colorado. July 2006: School is sold to new ownership. The acquiring company is

LeaderQuest with one majority shareholder in George Cohlmia. School continues to operate as Hensmann Training and Education Centers through 2006 and into early 2007.

April 2007: School officially changes its name from Hensmann Training and Education Centers to LeaderQuest.

October 2014: School is approved by the Texas Workforce Commission October 2015: Purchased Consultech Inc. in Jacksonville, FL and is approved by

Florida Department of Education. October 2016: Texas approved for GI BILL Benefits

ADMINISTRATION STAFFKey Administrative Staff:

George Cohlmia - CEO & Owner Jerry Kukuchka – Chief Financial Officer Tim Kalil – Chief Operations Officer Bruce Stassen – VP of Business Operations/Controller Jennifer Strobl – Director Training and Development Bob Villareal – Campus Director – Irving Qwincy Houston – Campus Director – Denver Peter Lett – Campus Director – Colorado Springs

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Robert Estes – Campus Director – Jacksonville Nathan Smith – Technology Manager Meghan Jurado – Certified LeaderQuest Compliance Officer/Lead SCO Mary Walker – Accounting James Gross- IT Instructor Manager

Dallas Staff:

Bob Villareal – Campus Director – Dallas George Clay – Sr Career Training Consultant Orlando Dumas – Career Training Consultant Robert MacIntyre – Career Training Consultant Brandon Smith – Career Training Consultant James Grimes- Lead Instructor Jan Campo – Test Center Administrator Miranda Murphey- Frontline Associate John Scott- PM Frontline Associate

FACULTYKenneth Tanner- Lead Technical Instructor

Kenneth is an engineering professional with many years of extensive hands-on experience in network, telecommunication and systems administration. He has designed, installed, configured, and maintained complex routed LAN and WAN networks that included voice, video and high security compliance.

Axelos Information Technology Infrastructure Library (ITILv3) Foundation Level

Cisco o Certified Network Professional (CCNP) Switch Examo Certified Network Associate (CCNA) Routing & Switchingo Certified Network Associate (CCNA) Securityo Certified Network Associate (CCNA) Voiceo Certified Design Associate (CCDA)

CompTIA Security+ EC Council Certified Ethical Hacker (CEHv9) (ISC)² Certified Information Systems Security Professional – CISSP

James Grimes –Technical Instructor

James has been working in the information technology field since 2002 having worked with a number of marquee companies including Walmart, EDS, BMC, and Dell. James is a US Army veteran and brings a broad base of IT field knowledge into his classroom, and has proven a unique ability to demystify complex technical concepts to students across all skill levels. James possesses a wide array of technology certifications including:

CompTIA A+ CompTIA Network+ CompTIA Security+ ITIL V3 Foundations

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James Gross – Technical Instructor

Ever since childhood, James has been fascinated by technology. Years later, in high school, James learned how to program in BASIC and how to use the Apple IIe computer for math class. Now, with over 18 years of experience with computers and networks, James has a deep understanding, and fascination in the exceptional things that can be accomplished by IT. James’s journey into the IT arena started in 1996, when he had to learn the CompTIA six-step troubleshooting process to isolate a problem in his deal AMD 386DX-40 computer. After guessing that it was the I/O board and after purchasing the board and installing it, James’s computer sprang to life; and he was hooked on IT!

After an illustrious career in the US Air Force starting in 1991, James retired as a Program Analyst from the 81st Training Wing and joined Level 3 Communication as a Senior Operations Technician. Along the way, James earned a wide array of highly coveted IT certification including:

CompTIA A+ CompTIA Network+ CompTIA Security+ Certificate in Homeland Security - Level I MTA: Windows OS Fundamentals Web Foundations Associate Web Design Specialist MTA: Windows Operating System Fundamentals CompTIA Server+ ITIL Foundations

PROGRAMS OFFERED

Program Title / Certificate

Course Number Course Title

Contact Hours (Hrs)

Program Completion Length*

(Days)Infrastructure and Tech SupportTechnical Support Specialist (TSS)

ITIL-FND ITIL Foundations 4015220-901 A+ Essentials 40

220-902 A+ Practical Application

40

Computer User Support Specialist (CUSS)

220-901 A+ Essentials 40 25

220-902 A+ Practical Applications 40

Net+ Network+ 40Sec+ Security+ 40

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ITIL-FND ITIL Foundations 40

CCNAICND1 Interconnecting Cisco

Networking Devices 1 4010

ICND2 Interconnecting Cisco Networking Devices 2 40

Network Support Specialist (NSS)

Net+ Network+ 40

20Sec+ Security+ 40



CompTIA Network + (Net +) N10-007 Comp Network + 40 5

Information Security

Information Security Analyst- ISA

Sec + Security + 40

15CND Certified Network Defender 40

CEH Certified Ethical Hacker 40

Cybersecurity Specialist (CYBER)

Sec+ Security+ 40

15CEH Professional Ethical Hacker 40

CHFI Computer Hacking Forensics Investigator 40

CompTIA Security + SYO-501 Security + 40 5

EC-Council Certified Encryption Specialist

ECES EC-Council Certified Encryption Specialist 24 3

EC-Council Certified Security Analyst

ECSA EC-Council Certified Security Analyst 40 5

EC-Council Disaster Recovery Professional

EDRP EC-Council Disaster Recovery Professional 40 5

CompTIA Advanced Security Practitioner

CASP CompTIA Advanced Security Practitioner 40 5

Certified Digital Forensics Examiner CHFI Certified Digital

Forensics Examiner 40 5

Certified Professional Ethical Hacker

CEH Certified Ethical Hacker 40 5

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Certified Network Defender CND Certified Network

Defender 40 5

Project and Service ManagementIT Project Management Professional

ITIL ITIL Foundations 4010

CAPM/PMP PMP Exam Preparation 40Certified Information Systems Security Professional

CISSPCertified Information

Systems Security Professional

40 5

ITIL Foundations ITIL ITIL Foundations 40 5*Program Completion Length does not include self-study test prep time based on industry standard of 1 day of self-study test prep for each day of course lecture.

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TUITION AND FEES

Programs

TuitionSupplies/

EquipmentTotal Tuition

FeeTechnical Support Specialist (TSS) – 120 hours

$7,090 $295 $7,385

Computer User Support Specialist (CUSS) – 200 hours$12,230 $545 $12,775

Cisco Certified Network Associate (CCNA) – 80 hours$5,960 $630 $6,590

Network Support Specialist (NSS) – 160 hours$11,100 $880 $11,980

IT Project Management Professional – 80 hours$5,020 $270 $5,290

Information Security Analyst- (ISA)- 120 Hours$8874 $1,325 $10,085

Cybersecurity Specialist (CYBER) – 120 hours$8,760 $1,325 $10,085

CompTIA Security + (Sec +) – 40 hours$2,570 $125 $2,695

MCSA Windows 8 (DSS) – 80 hours$5,444 $546 $5,990

EC-Council Certified Security Analyst (ECSA) – 40 hours$3,195 $500 $3,695

EC-Council Disaster Recovery Professional (EDRP) – 40 hours$3,045 $650 $3,695

EC Council Certified Encryption Specialist (ECSE) -24 hours$2,045 $500 $2,545

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Computer Hacking Forensic Investigator (CHFI) – 40 hours$3,095 $600 $3,695

CompTIA Advanced Security Practitioner (CASP)- 40 hours$3, 170 $325 $3,495

Certified Ethical Hacker (CEH) – 40 hours$3,095 $600 $3,695

Certified Network Defender (CND) – 40 hours$3,095 $600 $3,695

CompTIA Network+ (Net+) – 40 hours$2,570 $125 $2,695

Information Systems Security Professional Certification Prep (CISSP) – 40 hours

$3,565 $170 $3,395

ITIL Foundations (ITIL) – 40 hours$1,1950 $45 $1,995

CLASS SCHEDULEAll courses are determined by Vendor standards. Not all programs have been submitted for GI Bill benefits.

FULL TIME STUDENTS:

Monday through Friday 8:00am – 5:00pm with an hour long lunch break

PART-TIME STUDENTS:

Monday through Friday 7:00pm – 11:00pm.

Some Saturdays allowed for make-up 8:00am – 4:30pm with an hour lunch break

When an unexpected closure occurs due to extraordinary conditions such as inclement weather, students will be notified as soon as possible by phone and/or radio, and/or TV who provide closure information as a public service. Classes are not held on the following holidays:

New Year’s Eve Labor Day

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New Year’s Day Thanksgiving Day & the Friday following

Memorial Day Christmas Eve

Independence Day Christmas Day

ENTRANCE REQUIREMENTSThe school does not discriminate based on race, sex, religion, ethnic origin, or disability.

Prospective students must have a high school diploma or equivalency diploma with the willingness to learn; and a working knowledge of computers would be greatly appreciated. We also screen our students to make sure they will be successful with our program. In the event the applicant is unable to provide proof of secondary education, achieve a passing score on the Wonderlic Basic Skills Test.

ENROLLMENTProspective students may enroll anytime. Late enrollments will be only one week prior to class start time and as late as one day into first class, depending on the program and the student has adequate experience.

FACILITIESThe LeaderQuest main corporate office is located in Denver at 6855 S. Havana St STE 200, Englewood CO 80112. LeaderQuest has a campus in Dallas, TX at 102 Decker Court, Ste 250, Irving, TX 75062. LeaderQuest also operates a second training facility in Colorado Springs at 7222 Commerce Center Dr, Ste 235, Colorado Springs, CO 80919 and a third facility at 8663 Baypine Rd Bldg 4 Suite 104, Jacksonville FL 32207. Hours of operation are from 8 am to 11 pm. All classrooms are furnished with the latest state-of-the-art equipment and furniture. A Resource Center, Study Center and Career Services Center are available to students.

LeaderQuest is a smoke-free environment. For those that smoke, designated smoking areas are located outside our training facilities.

Below is a full accounting of each of the school’s facilities as of April 15, 2016:

Englewood, COAddress 6855 S Havana St, Suite 230,

Englewood, CO 80112Total Square Footage 6,932 Sq. Ft.

Number of Classrooms 3Student Stations in Classroom

#112 Dell Optiplex machines with dual monitors

Student Stations in Classroom #2

16 Dell Optiplex machines with dual monitors

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Lab Environment A separate lab environment integrated into each classroom

Virtual Live Training Room Description

3 workstations dedicated to virtual live training.

Student Self Study and Test Prep Room Description

3 workstations dedicated to self-study or test preparation.

Administrative Area Description 10 Cubicles 8 Enclosed Offices2 Conference Rooms1 Break Area1 Reception Area

Colorado Springs, COAddress 7222 Commerce Center Drive, Suite

235 Colorado Springs, CO 80919Total Square Footage 4,049 Sq. Ft.

Number of Classrooms 2 ClassroomsStudent Stations in Classroom



16 Dell Optiplex machines

Lab Environment A separate lab room shared between both classrooms

Virtual Live Training Room Description

2 workstations dedicated to virtual live training.

Student Self Study and Test Prep Room Description

2 workstations dedicated to self-study or test preparation.

Administrative Area Description 4 Enclosed Offices1 Conference Room1 Break Area1 Reception Area

Jacksonville, FLAddress 8663 Baypine Rd Building 4, Suite 104

Jacksonville, FL 32256Total Square Footage 5,959 Sq. Ft.

Number of Classrooms 3 ClassroomsStudent Stations in

Classroom #116 Dell Optiplex machines with dual monitors


16 HP Pro 3500 machines with dual monitors

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Pearson Vue Testing Center 3 HP Prodesk 405 workstations dedicated to Testing

Administrative Area Description

3 Enclosed Meeting Offices1 Conference Area1 Break Area1 Reception AreaOpen office space with 8 cubicles1 Enclosed Director’s office.

Irving, TX Address 102 Decker Court, Suite No. 250

Irving, TX 75062Total Square Footage 4,977 Sq. Ft.

Number of Classrooms 3 ClassroomsStudent Stations in Classroom





18 Dell Optiplex machines with dual monitors w/ a hands on lab environment

Testing Center PearsonVue Testing Center Administrative Area Description 3 Enclosed Offices

1 Conference Room1 Break Area1 Reception Area1 Employee Bullpen Area

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PLACEMENT ASSISTANCELeaderQuest offers job lead referrals as they are sent to us from employers. However, we make no guarantee, express or imply of future employment. Current law prohibits any school from guaranteeing job placement as an inducement to enroll students.

ATTENDANCE REQUIREMENTSStudents are expected to arrive on time for classes with the proper materials and attitude. An overall attendance rate of at least 80% is required. Instructors take attendance on a daily basis through an attendance log that is submitted to student services by 11:00AM each day and added to the student’s file. On that attendance log, instructors mark whether the student was tardy, absent, or partial. Instructors may request students to withdraw from a course or program if excessive absences of over 70% or tardiness lead to unsatisfactory progress.

Students who fall behind the 80% attendance rate or the 80% lab participation rate will be put on academic probation by student services and if they fall under 70% will automatically be dropped from the program. If students using VA benefits exceeds 70% total absences per period will be terminated from their VA benefits for unsatisfactory attendance. All students will be given one additional training period after they are put on probation to meet requirement or will be terminated at that time.

In order to show that the cause of unsatisfactory attendance has been removed, students must show good attendance (as defined) for one period after being terminated for unsatisfactory attendance. After such time, the student may be recertified for VA education benefits.

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Students who are unable to continue classes for medical reasons or severe personal problems will be required to take a leave of absence until that are able to return to class. Proper documentation will be required to substantiate a student’s withdrawal. We also offer an audit policy. Students can come and refresh any class on a space availability basis.

CERTIFICATION EXAM POLICYAs part of our commitment to student success, unless otherwise noted, LeaderQuest covers the cost of exams required to achieve certification. Upon completion of study time, one test voucher per completed class will be paid to enable the student to complete their education per the signed study plan set forth in the enrollment paperwork.

Students are eligible to take exams after completing each class in their program. The following policy statements outline conditions and requirements associated with exams:

It is highly recommended that any test-prep, labs, study guides and materials included in the program are completed before testing. It is the Student’s responsibility, and to their advantage, to utilize resources both included in the program and outside of the program to ensure their readiness for exams. For every hour of class time we expect a student to study an additional 2 to 3 hours on their own to be able to pass the vendor certification exams.

Students are required to take all exams at the LeaderQuest testing facility on campus. Testing is mandatory to complete certification. In order to for the student to best utilize the knowledge gained at LeaderQuest, testing is mandatory after a period of assisted study. (Pre-tests, study guide, instructor mentoring.) Students must complete 80% of class before they can request their exam from [email protected] are limited to only one exam per class. In the event a student fails an exam, they will have three options:

1. Exchange one of the other exams included in a program to retake the failed exam

2. Pay out of pocket for an additional exam3. Elect not to retake the exam at all and move onto the other exams in

the program

Once registered for an exam time, LeaderQuest requires a minimum of 48 hours’ notice in advance for reschedule or the exam will expire. Expired exams cannot be recovered and eligibility to take that exam will be lost.

Exams are required to be taken within 6 months from the last day of a completed class at the campus test center in order to complete training. Requests for exams outside of this window are granted at LeaderQuest’s discretion.

GRADING SYSTEM/PROGRESS REPORTSOur grading system is pass/fail as required by vendor certification. Student must be present in 80% of classes and must participate in 80% of course labs or else they will be put on academic probation. If the student falls below the 70% attendance and/or

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lab completion the student will be evaluated on course content and asked to re-sit the course at a later date if needed. All students will be given one additional training period after they are put on probation to meet requirements or will be terminated at that time.

Students receive certificates of completion at the end of each course if the above requirements are met. All students have the option of refreshing classes for the lifetime of the course while it is being offered at no additional cost. Students may have a Progress report completed by their Instructor at the end of every course upon request.

RE-ADMISSION POLICYThe school may allow a student whose enrollment was terminated for unsatisfactory progress to reenroll after a minimum of one probationary progress evaluation period. Such reenrollment does not circumvent the approved refund policy.

GRADUATION POLICYTo graduate and receive a Certificate of Completion, students must be present in 80% of classes and must participate and successfully complete 80% of course labs.

RESCHEDULE POLICYLeaderQuest is committed to keeping class sizes small in order to facilitate a high quality learning environment for our Students. Many classes are full at 14-18 Students; because of this we have to minimize reschedules as much as possible Taking into account any unforeseen circumstances that may occur, LeaderQuest’s Reschedule Policy allows any student to reschedule their classes within their Program a maximum amount of 2 times total with no penalty or charge. Beyond two reschedules, LeaderQuest Students will be dropped from their program and provided a refund for the remaining classes per the cancellation policy below.

CANCELLATION AND REFUND POLICYA full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the enrollment contract is signed or within the student’s first three scheduled class days (does not apply to Seminars).

1. Refund computations will be based on scheduled course time of class attendance through the last date of attendance. Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled class attendance.

2. The effective date of termination for refund purposes will be the earliest of the following:

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(a) The last day of attendance, if the student is terminated by the school;(b) The date of receipt of written notice from the student; or(c) Ten school days following the last date of attendance.

3. If tuition and fees are collected in advance of entrance, and if after expiration of the 72 hour cancellation privilege the student does not enter school, not more than $100 in nonrefundable administrative fees shall be retained by the school for the entire residence program or synchronous distance education course.

4. If a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated, the school or college may retain not more than $100 in nonrefundable administrative fees for the entire program. The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination.1

5. Refunds for items of extra expense to the student, such as books, tools, or other supplies should be handled separately from refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books and tools until such time as these materials are required. Once these materials are purchased, no refund will be made. For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program attended must be included in the refund.

6. A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.

7. A full refund of all tuition and fees is due and refundable in each of the following cases:

(a) An enrollee is not accepted by the school;(b) If the course of instruction is discontinued by the school and this

prevents the student from completing the course; or

1 More simply, the refund is based on the precise number of course time hours the student has paid for, but not yet used, at the point of termination, up to the 75% completion mark, after which no refund is due. Form PS-1040R provides the precise calculation.

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(c) If the student's enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the school.

A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.

8. REFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE. A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

(a) if tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;

(b) a grade of incomplete with the designation "withdrawn-military" for the courses in the program, other than courses for which the student has previously received a grade on the student's transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or

(c) the assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:(1) satisfactorily completed at least 90 percent of the required

coursework for the program; and(2) demonstrated sufficient mastery of the program material to

receive credit for completing the program.

9. The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s), within 60 days after the effective date of termination.

CONDUCT POLICYStudents are expected to act in an adult manner. Possessions of weapons, illegal drugs, and alcohol of any kind are not allowed at any time. The school does not tolerate sexual harassment. Any violation of school policies may result in permanent dismissal from school.

STUDENT COMPLAINTS

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Student complaints will be brought to the attention of the School in order to be resolved. If the student complaint cannot be resolved between the student and the school, a student may contact the State authorizing body for the school – typically that would be the Division of Private Occupational Schools. In Texas, complaints can be mailed to TWC-Career Schools and Colleges, 101 East 15th Street, Room 226T, Austin, Texas, 78778-0001; faxed to (512) 936-3111; or emailed www.texasworkforce.org/careerschoolstudents. All student complaints must be submitted to the school and Division in writing. There is a two-year limitation on Division action on student complaints.

EDUCATIONAL SERVICESLeaderQuest’s primary educational format is traditional classroom instruction with online content as an adjunct learning resource. When the student’s schedule or personal circumstance prevents them from participating physically, LeaderQuest does provide instructor led online training as an alternate method of training. Each LeaderQuest training facility offers students a break room and a study area for their convenience.

PREVIOUS CREDITSCredit for previous education will be evaluated and when appropriate, credit will be granted and the program shortened accordingly. LeaderQuest does not guarantee the transferability of its credits to any other institution unless there is written agreement with another institution.

DISMISSALAny student may be dismissed for violations of rules and regulations of the school, as set forth in the school’s publications. A student also may be withdrawn from classes if he or she does not prepare sufficiently, neglects assignments, or makes unsatisfactory progress. The director, after consultation with all parties involved, makes the final decision.

STUDENT GRIEVANCE PROCEDUREStudents can bring any grievance to the attention of the school in order for the school to help resolve any issues that may occur. Grievances should be sent via email to the Campus Director at [email protected]. Any grievances unresolved by the school should be sent to:

Texas Workforce CommissionCareer Schools and Colleges101 E. 15th StreetAustin, TX 78778-0001

APPROVED AND REGULATED BY THE TEXAS WORKFORCE COMMISSION, CAREER SCHOOLS AND COLLEGES, AUSTIN, TEXAS.

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mailto:[email protected]

http://www.texasworkforce.org/careerschoolstudents

PROGRAMS

TECHNICAL SUPPORT SPECIALIST (TSS)

PROGRAM DESCRIPTIONThis program is designed to quickly help individuals get to work in entry level jobs in the field of IT as Technical Support Specialists. This program develops the skills required to perform the following job functions:

Install, build, maintain, and configure personal computers, laptop computers, and printers

Principles of physical and TCP/IP networks, as well as the operational and professional procedures as an IT technician

Support personal computers, mobile devices, and small networks in a business setting

Troubleshoot hardware and software Install and configure Windows and other Operating Systems Examine server hardware and software, disaster recovery strategies Perform installation, troubleshooting, and management functions in the

Windows Client operating system environment. The program also introduces the principles and core elements of IT service

management (ITSM) based on ITIL framework

After program completion, student will have sat through three highly coveted certification exams:

- ITIL Foundations- CompTIA A+ 901/902

ADMISSION REQUIREMENTSIndividuals applying for this program are required to:

Interview with a Career Training Consultant Be at least 18 years of age Present proof of secondary education (high school diploma or GED certificate) In the event the applicant is unable to provide proof of secondary education,

achieve a passing score on the Wonderlic Basic Skills Test.

PROGRAM OUTLINESubject Number Subject Title

Clock HoursLecture/Lab/Ext/Total

ITIL ITIL Foundations 20/20/0/40A+ 901 CompTIA A+ 901 20/20/0/40

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A+ 902 CompTIA A+ 902 20/20/0/40

The approximate time required to complete this program is three weeks for day students and six weeks for evening students.

CLASS SCHEDULEDay students will attend classes Monday through Friday from 8:00AM to 5:00 PM for 25 days. Classes for evening students will be held on Monday through Friday 7:00 to 11:00pm. For day students, an hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

TUITION AND FEESRegistration: $0Tuition: $7,090Supplies/Equipment: $295Total Tuition Fee: $7,385

COST PER SINGLE SUBJECTSubject Number Subject Title Cost

ITIL ITIL Foundations $1,995A+ 901 CompTIA A+ 901 $2,695A+ 902 CompTIA A+ 902 $2,695

CERTIFICATION EXAMS REQUIRED

ITIL Foundations CompTIA A+ 901/902

TARGETED JOB ROLES

Technical Support Specialist Helpdesk Technician Computer Technician IT Support Specialist

SUBJECT DESCRIPTIONS AND SYLLABI

ITIL V3 FOUNDATIONS

PROGRAM DESCRIPTION

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If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Lifecycle Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Implementing and supporting IT services in the workplace can often be a daunting task since all organizations differ in key ways. Whether it's upgrading from one service to another, improving an existing service, or designing a service from scratch, business-focused leadership and management are crucial elements of services that your customers will perceive as valuable. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will identify the fundamental concepts of ITIL to help prepare yourself for the Foundation Certification.

PERFORMANCE OBJECTIVESStudents will learn:

Describe the history and basic concepts of ITIL. Describe Service Strategy in the IT Service Lifecycle. Describe Service Design in the IT Service Lifecycle. Describe Service Transition in the IT Service Lifecycle. Describe Service Operation in the IT Service Lifecycle. Describe the various functions of Service Operation Lifecycle in the IT Service

Lifecycle. Describe Continual Service Improvement in the IT Service Lifecycle.

TARGETED JOB ROLES IT Professionals with an interest in Service Management




PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills

TUITION AND FEES

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Registration: $0Tuition: $1,952Supplies/Equipment: $43Total Tuition Fee: $1,995

CLASS SCHEDULEDay students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 7:00 PM to 11:00 PM. For day students, an hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

SEMINAR HOURSSeminar Number Seminar Title Contact Hours

ITL-FND ITIL v3 Foundations 40The approximate time required to complete this program is five days for day students, and approximately 10 nights for evening students.

REQUIRED TEXTBOOKLogical Operations

IT Infrastructure Library (ITIL) Foundation Certification (2011 Lifecycle Edition) 093030SC (Rev 2.0) Print and Digital Courseware

CERTIFICATION EXAM REQUIRED ITL-FND

INSTRUCTIONAL METHODS

Lecture Overhead slides Labs

Lab Time 20 hoursLecture Time 20 hours

MAXIMUM STUDENT TO INSTRUCTOR RATIO15:1

PROGRAM OUTLINE

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Lesson 1: Introduction to ITIL

ITIL Basics The Service Lifecycle

Lesson 2: Service Strategy

Basic Concepts of Service Strategy The Financial Management Process The Service Portfolio Management Process The Demand Management Process The Business Relationship Management Process

Lesson 3: Service Design

Basic Concepts of Service Design The Design Coordination Process The Service Level Management Process The Service Catalog Management Process The Availability Management Process The Capacity Management Process The Information Security Management Process IT Service Continuity Management The Supplier Management Process

Lesson 4: Service Transition

Basic Concepts of Service Transition The Transition Planning and Support Process The Change Management Process The Service Asset and Configuration Management Process The Release and Deployment Management Process The Knowledge Management Process

Lesson 5: Service Operation

Basic Concepts of Service Operation The Event Management Process The Incident Management Process The Problem Management Process The Request Fulfillment Process The Access Management Process

Lesson 6: Service Operation Functions

The Service Desk Function The Technical Management Function The IT Operations Management Function The Application Management Function

Lesson 7: Continual Service Improvement

Basic Concepts of Continual Service Improvement

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CSI Principles

GRADINGGrading will be assigned as follows:

Attendance: 50% Participation: 50%

COMPTIA A+ 901 ESSENTIALS

PROGRAM DESCRIPTIONThe course will build on your existing user-level knowledge and experience with personal computer (PC) hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, troubleshoot, upgrade, and perform preventive maintenance on PCs and mobile device hardware.

The CompTIA A+ (Exam 220-901) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician.

In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.


Identify the hardware components of personal computers and mobile digital devices.

Identify networking and security fundamentals. Install, configure, and troubleshoot display devices. Install and configure peripheral components. Manage system components. Manage data storage. Identify the hardware and software requirements for client environment

configurations. Identify network technologies. Install and configure networking capabilities. Support mobile digital devices. Support printers and multifunction devices.

TARGETED JOB ROLES Entry-level IT Professional

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CLASS SCHEDULEDay students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 7:00 PM to 11:00PM. For day students, an hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


A+ 901 CompTIA A+ 901 40The approximate time required to complete this program is five days for day students, and approximately 10 nights for evening students.


CompTIA A+ (Exam 220-901)

093015SC (Rev 1.1) Print and Digital Courseware

CERTIFICATION EXAM REQUIRED CompTIA A+ Exam 901

26





PROGRAM OUTLINELesson 1: Hardware Fundamentals

Personal Computer Components Storage Devices Mobile Digital Devices Connection Interfaces

Lesson 2: Networking Fundamentals

Network Types Network Components

Lesson 3: Supporting Display Devices

Install Display Devices Configure Display Devices Troubleshoot Video and Display Devices

Lesson 4: Installing and Configuring Peripheral Components

Install and Configure Input Devices Install and Configure Output Devices Install and Configure Input/Output Devices Install and Configure Expansion Cards

Lesson 5: Managing System Components

Identify Motherboard Components and Features Install and Configure CPUs and Cooling Systems Install Power Supplies Troubleshoot System Components

Lesson 6: Managing Data Storage

Identify RAM Types and Features

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Troubleshoot RAM Issues Install and Configure Storage Devices Configure the System Firmware Troubleshoot Hard Drives and RAID Arrays

Lesson 7: Customized Client Environments

Types of Common Business Clients Custom Client Environments

Lesson 8: Networking Technologies

TCP/IP Properties and Characteristics TCP/IP Internet Connections Ports and Protocols Networking Tools

Lesson 9: Installing and Configuring Networking Capabilities

Configure Network Perimeters Install and Configure SOHO Networks Troubleshoot Wired and Wireless Networks

Lesson 10: Supporting Mobile Digital Devices

Install and Configure Exterior Laptop Components Install and Configure Interior Laptop Components Other Mobile Devices Mobile Device Accessories and Ports Troubleshoot Mobile Device Hardware

Lesson 11: Supporting Printers and Multifunction Devices

Printer and Multifunction Technologies Install and Configure Printers Maintain Printers Troubleshoot Printers



SUBJECT 220-902: A+ PRACTICAL APPLICATIONS

PROGRAM DESCRIPTIONThe course will build on your existing user-level knowledge and experience with personal computer (PC) software and operating systems to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential

28

skills and information you will need to install, configure, optimize, troubleshoot, upgrade, secure, and perform preventive maintenance on PC and digital device operating systems.



Identify the basic components and functions of operating systems. Identify networking and security fundamentals. Identify the operational procedures that should be followed by professional PC

technicians. Install and configure Microsoft Windows. Optimize and maintain Microsoft Windows. Work with other operating systems. Identify network technologies. Configure networking capabilities. Support mobile digital devices. Identify security threats, vulnerabilities, and controls. Implement security controls. Troubleshoot system-wide issues.







29






093016SE (Rev 1.1)

Print and Digital Courseware






PROGRAM OUTLINELesson 1: Operating System Fundamentals

PC and Mobile Operating Systems

30

PC Operating System Tools and UtilitiesLesson 2: Networking and Security Fundamentals

Common Network Services Cloud Concepts Security Fundamentals

Lesson 3: Safety and Operational Procedures

Basic Maintenance Tools and Techniques Personal and Electrical Safety Environmental Safety and Materials Handling Professionalism and Communication Organizational Policies and Procedures Troubleshooting Theory

Lesson 4: Installing and Configuring Microsoft Windows

Implement Client-Side Virtualization

Install Microsoft Windows Use Microsoft Windows Configure Microsoft Windows Upgrade Microsoft Windows

Lesson 5: Optimizing and Maintaining Microsoft Windows

Optimize Microsoft Windows Back Up and Restore System Data Perform Disk Maintenance Update Software

Lesson 6: Working With Other Operating Systems

The OS X Operating System The Linux Operating System


TCP/IP Internet Connections

Lesson 8: Configuring Networking Capabilities

Configure Basic Windows Networking Configure Windows Proxy and Firewall Settings Using Windows Networking Features


Mobile Device Accessories and Ports Mobile Device Connectivity Mobile Device Synchronization

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Lesson 10: Security Threats, Vulnerabilities, and Controls

Common Security Threats and Vulnerabilities General Security Controls Mobile Security Controls Data Destruction and Disposal Methods

Lesson 11: Implementing Security Controls

Secure Operating Systems Secure Workstations Secure SOHO Networks Secure Mobile Devices

Lesson 12: Troubleshooting System-Wide Issues

Troubleshoot PC Operating Systems Troubleshoot Mobile Device Operating Systems and Applications Troubleshoot Common Security Issues



COMPUTER USER SUPPORT SPECIALIST (CUSS)

PROGRAM DESCRIPTIONThis program is designed to help individuals get jobs in the technical support and service field as end user support specialists. This program develops the skills required to perform the following job functions:

The program introduces the principles and core elements of IT service management (ITSM) based on ITIL framework

Install, configure, upgrade, and maintain PC workstations, focusing on the Windows Operating System.

Resolve PC, OS, and network connectivity issues and implement security practices.

Manage, maintain, troubleshoot, basic network infrastructure, describe networking technologies, basic design principles, and adhere to wiring standards.

Perform compliance and operational security tasks Anticipate, identify and prevent threats and vulnerabilities Manage application, data and host security Perform access control and identity management functions Understand basic Cryptography concepts Install, configure, upgrade, maintain, and troubleshoot servers. Examine server hardware and software, disaster recovery strategies.

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Perform installation, troubleshooting, and management functions in the Windows Client operating system environment.

Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.



achieve a passing score on the Wonderlic Basic Skills Test

PROGRAM OUTLINE

Subject Number Subject TitleClock Hours

Lecture/Lab/Ext/Total

ITIL ITIL Foundations 20/20/40220-901 A+ Essentials 20/20/0/40220-902 A+ Practical Applications 20/20/0/40Net+ Network+ 20/20/0/40Sec+ Security+ 20/20/0/40

The approximate time required to complete this program is 25 days for day students and 50 nights for evening students.

CLASS SCHEDULEDay students will attend classes Monday through Friday from 8:00AM to 5:00PM for 25 days. Classes for evening students will be held Mondays through Fridays from 7:00PM to 11:00PM. For day students, an hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.



ITIL ITIL Foundations $1,995

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220-901 A+ Essentials $2,695220-902 A+ Practical Applications $2,695N10-007 Network+ $2,695SY0-501 Security+ $2,695

CERTIFICATION EXAM REQUIRED ITIL Foundations 220-901 for CompTIA A+ Essentials 220-902 for CompTIA A+ Practical Application N10-007 for CompTIA Network+ SY0-501 for CompTIA Security+

TARGETED JOB ROLES End User Support Specialist Service Technician Technical Support Specialist Help Desk Specialist Desktop Support Specialist Security Administrator


ITIL V3 FOUNDATIONS

PROGRAM DESCRIPTIONIf you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Lifecycle Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.



34









CLASS SCHEDULEDay students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 7:00 PM to 11:00 PM. For day students, an hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.



35


IT Infrastructure Library (ITIL) Foundation Certification (2011 Lifecycle Edition)







PROGRAM OUTLINELesson 1: Introduction to ITIL





Basic Concepts of Service Design The Design Coordination Process The Service Level Management Process The Service Catalog Management Process The Availability Management Process The Capacity Management Process The Information Security Management Process

36

IT Service Continuity Management The Supplier Management Process






The Service Desk Function The Technical Management Function The IT Operations Management Function The Application Management Function


Basic Concepts of Continual Service Improvement CSI Principles



COMPTIA A+ 901 ESSENTIALS

PROGRAM DESCRIPTIONThe course will build on your existing user-level knowledge and experience with personal computer (PC) hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, troubleshoot, upgrade, and perform preventive maintenance on PCs and mobile device hardware.

The CompTIA A+ (Exam 220-901) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level

37

of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician.



Identify the hardware components of personal computers and mobile digital devices.

Identify networking and security fundamentals. Install, configure, and troubleshoot display devices. Install and configure peripheral components. Manage system components. Manage data storage. Identify the hardware and software requirements for client environment

configurations. Identify network technologies. Install and configure networking capabilities. Support mobile digital devices. Support printers and multifunction devices.






TUITION AND FEESRegistration: $0Tuition: $2,545

38

Supplies/Equipment: $150Total Tuition Fee: $2,695

CLASS SCHEDULEDay students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 7:00 PM to 11:00PM. For day students, a half hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.










Lab Time 20 hours

39

Lecture Time 20 hours


PROGRAM OUTLINELesson 1: Hardware Fundamentals

Personal Computer Components Storage Devices Mobile Digital Devices Connection Interfaces

Lesson 2: Networking Fundamentals

Network Types Network Components

Lesson 3: Supporting Display Devices

Install Display Devices Configure Display Devices Troubleshoot Video and Display Devices

Lesson 4: Installing and Configuring Peripheral Components

Install and Configure Input Devices Install and Configure Output Devices Install and Configure Input/Output Devices Install and Configure Expansion Cards

Lesson 5: Managing System Components

Identify Motherboard Components and Features Install and Configure CPUs and Cooling Systems Install Power Supplies Troubleshoot System Components

Lesson 6: Managing Data Storage

Identify RAM Types and Features Troubleshoot RAM Issues Install and Configure Storage Devices Configure the System Firmware Troubleshoot Hard Drives and RAID Arrays

Lesson 7: Customized Client Environments

Types of Common Business Clients Custom Client Environments

40


TCP/IP Properties and Characteristics TCP/IP Internet Connections Ports and Protocols Networking Tools

Lesson 9: Installing and Configuring Networking Capabilities

Configure Network Perimeters Install and Configure SOHO Networks Troubleshoot Wired and Wireless Networks


Install and Configure Exterior Laptop Components Install and Configure Interior Laptop Components Other Mobile Devices Mobile Device Accessories and Ports Troubleshoot Mobile Device Hardware

Lesson 11: Supporting Printers and Multifunction Devices

Printer and Multifunction Technologies Install and Configure Printers Maintain Printers Troubleshoot Printers



COMPTIA A+ 902 PRACTICAL APPLICATIONS

PROGRAM DESCRIPTIONThe course will build on your existing user-level knowledge and experience with personal computer (PC) software and operating systems to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, upgrade, secure, and perform preventive maintenance on PC and digital device operating systems.


41


Identify the basic components and functions of operating systems. Identify networking and security fundamentals. Identify the operational procedures that should be followed by professional PC

technicians. Install and configure Microsoft Windows. Optimize and maintain Microsoft Windows. Work with other operating systems. Identify network technologies. Configure networking capabilities. Support mobile digital devices. Identify security threats, vulnerabilities, and controls. Implement security controls. Troubleshoot system-wide issues.








42





093016SE (Rev 1.1)







PROGRAM OUTLINELesson 1: Operating System Fundamentals

PC and Mobile Operating Systems PC Operating System Tools and Utilities

Lesson 2: Networking and Security Fundamentals

Common Network Services Cloud Concepts Security Fundamentals

Lesson 3: Safety and Operational Procedures

43

Basic Maintenance Tools and Techniques Personal and Electrical Safety Environmental Safety and Materials Handling Professionalism and Communication Organizational Policies and Procedures Troubleshooting Theory

Lesson 4: Installing and Configuring Microsoft Windows

Implement Client-Side Virtualization

Install Microsoft Windows Use Microsoft Windows Configure Microsoft Windows Upgrade Microsoft Windows

Lesson 5: Optimizing and Maintaining Microsoft Windows

Optimize Microsoft Windows Back Up and Restore System Data Perform Disk Maintenance Update Software

Lesson 6: Working With Other Operating Systems

The OS X Operating System The Linux Operating System


TCP/IP Internet Connections

Lesson 8: Configuring Networking Capabilities

Configure Basic Windows Networking Configure Windows Proxy and Firewall Settings Using Windows Networking Features


Mobile Device Accessories and Ports Mobile Device Connectivity Mobile Device Synchronization

Lesson 10: Security Threats, Vulnerabilities, and Controls

Common Security Threats and Vulnerabilities General Security Controls Mobile Security Controls Data Destruction and Disposal Methods

Lesson 11: Implementing Security Controls

44

Secure Operating Systems Secure Workstations Secure SOHO Networks Secure Mobile Devices

Lesson 12: Troubleshooting System-Wide Issues

Troubleshoot PC Operating Systems Troubleshoot Mobile Device Operating Systems and Applications Troubleshoot Common Security Issues



COMPTIA NETWORK +

PROGRAM DESCRIPTIONThe CompTIA® Network+® course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present the fundamental skills and concepts that you will need to use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA A+ certification is an excellent first step to take before preparing for the CompTIA Network+ certification.

Also, if your job duties include network troubleshooting, installation, or maintenance, or if you are preparing for any type of network-related career, it provides the background knowledge and skills you will require to be successful.


Identify basic network theory concepts and major network communications methods.

Describe bounded network media. Identify unbounded network media. Identify the major types of network implementations. Identify TCP/IP addressing and data delivery methods. Implement routing technologies. Identify the major services deployed on TCP/IP networks. Identify the infrastructure of a WAN implementation. Identify the components used in cloud computing and virtualization. Describe basic concepts related to network security. Prevent security breaches. Respond to security incidents. Identify the components of a remote network implementation. Identify the tools, methods, and techniques used in managing a network.

45

Describe troubleshooting of issues on a network.





PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Professional Helpdesk or Computer Support Experience CompTIA A+ Certification is helpful but not required




N10-007 CompTIA Network + 40The approximate time required to complete this program is five days for day students, and approximately 10 nights for evening students.


46

CompTIA Network +

093029 Print and Digital Courseware

CERTIFICATION EXAM REQUIRED CompTIA Network + N10-007





PROGRAM OUTLINELesson 1: Network Theory

Networking Overview Network Standards and the OSI Model Network Types Identify Network Configurations Data Transmission Methods

Lesson 2: Bounded Network Media

Copper Media Fiber Optic Media Bounded Network Media Installation Noise Control

Lesson 3: Unbounded Network Media

Wireless Networking Wireless Network Devices and Components Install a Wireless Network

Lesson 4: Network Implementations

Physical Network Topologies Logical Network Topologies

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Ethernet Networks Network Devices VLANs

Lesson 5: TCP/IP Addressing and Data Delivery

The TCP/IP Protocol Suite IPv4 Addressing Default IP Addressing Schemes Create Custom IP Addressing Schemes IPv6 Address Implementation Delivery Techniques

Lesson 6: Routing

Enable Static Routing Implement Dynamic IP Routing

Lesson 7: TCP/IP Services

Assign IP Addresses Domain Naming Services TCP/IP Commands Common TCP/IP Protocols

Lesson 8: WAN Infrastructure

WAN Basics WAN Connectivity Methods WAN Transmission Technologies Unified Communication Technologies

Lesson 9: Cloud and Virtualization Technologies

Virtualization SAN Implementations Cloud Computing

Lesson 10: Network Security Basics

Introduction to Network Security Vulnerabilities Threats and Attacks Authentication Methods Encryption Methods

Lesson 11: Preventing Security Breaches

Physical Security Controls Network Access Controls Install and Configure Firewalls Harden Networks Intrusion Detection and Prevention

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Educate UsersLesson 12: Responding to Security Incidents

Incident Management and Response Basic Forensic Concepts

Lesson 13: Remote Networking

Remote Network Architectures Remote Access Networking Implementations Virtual Private Networking VPN Protocols

Lesson 14: Network Management

Network Monitoring Configuration Management Documentation Network Performance Optimization

Lesson 15: Troubleshooting Network Issues

Network Troubleshooting Models Network Troubleshooting Utilities Hardware Troubleshooting Tools Common Connectivity Issues Troubleshoot Security Configuration Issues Troubleshoot Security Issues



COMPTIA SECURITY +

PROGRAM DESCRIPTIONCompTIA® Security+® (Exam SY0-501) is the primary course you will need to take if your job responsibilities include securing network services, devices, and traffic in your organization. You can also take this course to prepare for the CompTIA Security+ certification examination. In this course, you will build on your knowledge of and professional experience with security fundamentals, networks, and organizational security as you acquire the specific skills required to implement basic security services on any type of computer network.

This course can benefit you in two ways. If you intend to pass the CompTIA Security+ (Exam SY0-501) certification examination, this course can be a significant part of your preparation. But certification is not the only key to professional success in the field of computer security. Today's job market demands individuals with demonstrable skills,

49

and the information and activities in this course can help you build your computer security skill set so that you can confidently perform your duties in any security-related role.


Identify the fundamental components of information security. Analyze risk. Identify various threats to information security. Conduct security assessments to detect vulnerabilities. Implement security for hosts and software. Implement security for networks. Manage identity and access. Implement cryptographic solutions in the organization. Implement security at the operational level. Address security incidents. Ensure the continuity of business operations in the event of an incident.

TARGETED JOB ROLES IT Security Professionals




PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills CompTIA A+ Certification is helpful but not required a fundamental understanding of computer and networking concepts six to nine months of helpdesk experience recommended

TUITION AND FEES


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CLASS SCHEDULEDay students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 6:00 PM to 10:00 PM. For day students, a half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


SY0-501 CompTIA Security + 40The approximate time required to complete this program is five days for day students, and approximately 10 nights for night students.


093027 (Rev 1.2) 2017


CERTIFICATION EXAM REQUIRED CompTIA Security +





PROGRAM OUTLINELesson 1: Identifying Security Fundamentals

Identify Information Security Concepts Identify Basic Security Controls Identify Basic Authentication and Authorization Concepts

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Identify Basic Cryptography Concepts Lesson 2: Analyzing Risk

Analyze Organizational Risk Analyze the Business Impact of Risk

Lesson 3: Identifying Security Threats

Identify Types of Attackers Identify Social Engineering Attacks Identify Malware Identify Software-Based Threats Identify Network-Based Threats Identify Wireless Threats Identify Physical Threats

Lesson 4: Conducting Security Assessments

Identify Vulnerabilities Assess Vulnerabilities Implement Penetration Testing

Lesson 5: Implementing Host and Software Security

Implement Host Security Implement Cloud and Virtualization Security Implement Mobile Device Security Incorporate Security in the Software Development Lifecycle

Lesson 6: Implementing Network Security

Configure Network Security Technologies Secure Network Design Elements Implement Secure Networking Protocols and Services Secure Wireless Traffic

Lesson 7: Managing Identity and Access

Implement Identity and Access Management Configure Directory Services Configure Access Services Manage Accounts

Lesson 8: Implementing Cryptography

Identify Advanced Cryptography Concepts Select Cryptographic Algorithms Configure a Public Key Infrastructure Enroll Certificates Back Up and Restore Certificates and Private Keys Revoke Certificates

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Lesson 9: Implementing Operational Security

Evaluate Security Frameworks and Guidelines Incorporate Documentation in Operational Security Implement Security Strategies Manage Data Security Processes Implement Physical Controls

Lesson 10: Addressing Security Incidents

Troubleshoot Common Security Issues Respond to Security Incidents Investigate Security Incidents

Lesson 11: Ensuring Business Continuity

Select Business Continuity and Disaster Recovery Processes Develop a Business Continuity Plan



NETWORK SUPPORT SPECIALIST (NSS)

PROGRAM DESCRIPTIONNetwork Support Specialist is a certification program for entry-level network engineers that helps maximize investment in foundational networking knowledge and increase the value of an employer's network. Network Support Specialist is for Network Specialists, Network Administrators, and Network Support Engineers with 1-3 years of experience. The CCNA Routing and Switching validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks.




CLASS SCHEDULEDay students will attend classes Monday through Friday from 8:00AM to 5:00PM for 20 days. Classes for evening students will be held on Mondays through Fridays from

53

7:00PM to 11:00PM. Night classes run for approximately eight weeks. For day students, an hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

PROGRAM OUTLINE



Net+ CompTIA Network+ 20/20/0/40Sec+ CompTIA Security+ 20/20/0/40ICND1 Interconnecting Cisco

Networking Devices Part 1 20/20/0/40

ICND2 Interconnecting Cisco Networking Devices Part 2 20/20/0/40

The approximate time required to complete this program is four weeks for day students and eight weeks for evening students.

TUITION AND FEES



Network+ CompTIA Network+ $2,695Security+ CompTIA Security+ $2,695ICND1 V3.0 Interconnecting Cisco

Networking Devices Part 1 $3,295

ICND2 V3.0 Interconnecting Cisco Networking Devices Part 2 $3,295

CERTIFICATION EXAMS REQUIRED CompTIA Network+ CompTIA Security+ CCENT (ICND1) CCNA Routing & Switching (ICND2)

TARGETED JOB ROLES Network Support Technician

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Network Support Specialist Network Administrators Network Support Engineer

SUBJECT DESCRIPTIONS

COMPTIA NETWORK +





Describe bounded network media. Identify unbounded network media. Identify the major types of network implementations. Identify TCP/IP addressing and data delivery methods. Implement routing technologies. Identify the major services deployed on TCP/IP networks. Identify the infrastructure of a WAN implementation. Identify the components used in cloud computing and virtualization. Describe basic concepts related to network security. Prevent security breaches. Respond to security incidents. Identify the components of a remote network implementation. Identify the tools, methods, and techniques used in managing a network. Describe troubleshooting of issues on a network.



Interview with a Career Training Consultant Be at least 18 years of age

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Present proof of secondary education (high school diploma or GED certificate) In the event the applicant is unable to provide proof of secondary education,


PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Professional Helpdesk or Computer Support Experience CompTIA A+ Certification is helpful but not required






CompTIA Network +




56











Physical Network Topologies Logical Network Topologies Ethernet Networks Network Devices VLANs



57

Lesson 6: Routing



Assign IP Addresses Domain Naming Services TCP/IP Commands Common TCP/IP Protocols








Physical Security Controls Network Access Controls Install and Configure Firewalls Harden Networks Intrusion Detection and Prevention Educate Users

Lesson 12: Responding to Security Incidents




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Network Troubleshooting Models Network Troubleshooting Utilities Hardware Troubleshooting Tools Common Connectivity Issues Troubleshoot Security Configuration Issues Troubleshoot Security Issues



COMPTIA SECURITY +


This course can benefit you in two ways. If you intend to pass the CompTIA Security+ (Exam SY0-501) certification examination, this course can be a significant part of your preparation. But certification is not the only key to professional success in the field of computer security. Today's job market demands individuals with demonstrable skills, and the information and activities in this course can help you build your computer security skill set so that you can confidently perform your duties in any security-related role.


Identify the fundamental components of information security. Analyze risk. Identify various threats to information security. Conduct security assessments to detect vulnerabilities. Implement security for hosts and software. Implement security for networks.

59

Manage identity and access. Implement cryptographic solutions in the organization. Implement security at the operational level. Address security incidents. Ensure the continuity of business operations in the event of an incident.






TUITION AND FEES


CLASS SCHEDULEDay students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 6:00 PM to 10:00 PM. For day students, a half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


SY0-501 CompTIA Security + 40

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The approximate time required to complete this program is five days for day students, and approximately 10 nights for night students.


093027 (Rev 1.2) 2017








Identify Information Security Concepts Identify Basic Security Controls Identify Basic Authentication and Authorization Concepts Identify Basic Cryptography Concepts

Lesson 2: Analyzing Risk



Identify Types of Attackers Identify Social Engineering Attacks Identify Malware Identify Software-Based Threats Identify Network-Based Threats

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Identify Wireless Threats Identify Physical Threats












Evaluate Security Frameworks and Guidelines Incorporate Documentation in Operational Security Implement Security Strategies Manage Data Security Processes Implement Physical Controls

Lesson 10: Addressing Security Incidents


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ICND 1: INTERCONNECTING CISCO DEVICES

PROGRAM DESCRIPTION The ICND 1 (CCENT) certification validates the skills required for entry-level network support positions, the starting point for many successful careers in networking. CCENT certified professionals have the knowledge and skill to install, operate, and troubleshoot a small enterprise branch network, including basic network security.

It opens doors to a career in networking. Having your CCENT means you have what it takes to manage a small, enterprise branch network. A CCENT is your first step toward CCNA certification and will help you stand out from the crowd in entry-level positions


Learn the basics of networking. Learn the basics of Cisco devices and commands. Set up an IPv4 network. Set up an IPv6 network. Learn infrastructure services. Learn LAN switching basics. Learn about routing basics. Learn about NAT basics. Maintain the network infrastructure. Enhance network security. Troubleshoot networks.

TARGETED JOB ROLES Systems Administrators Networking Specialists


Interview with a Career Training Consultant Be at least 18 years of age Present proof of secondary education (high school diploma or GED certificate)

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In the event the applicant is unable to provide proof of secondary education, achieve a passing score on the Wonderlic Basic Skills Test.





100-105 Interconnecting Cisco Network Devices 40

The approximate time required to complete this program is five days for day students, and approximately 10 nights for evening students.

REQUIRED TEXTBOOKLogical OperationsCCENT093042SC (Rev 1.0)Print and Digital Courseware

CERTIFICATION EXAM REQUIRED 100-105 ICND 1 Exam



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PROGRAM OUTLINELesson 1: Basics of Networking

Network Concepts The TCP/IP Model The OSI Model

Lesson 2: Basics of Cisco Devices and Commands

Cisco Devices Infrastructure Components in Cisco Network Cisco Architecture Types Cabling Types Cisco IOS Commands

Lesson 3: Setting Up an IPv4 Network

Basics of IPv4 Addressing VLSM Troubleshooting Methodologies Troubleshoot IPv4 Addressing and Subnetting Issues


Basics of IPv6 Addressing Troubleshoot IPv6 Addressing Issues

Lesson 5: Infrastructure Services

Configure DNS Configure DHCP Configure NTP

Lesson 6: LAN Switching Basics

Configure Switches Configure VLANs Interswitch Connectivity Layer 2 Protocols

Lesson 7: Routing Basics

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Routing Concepts Configure Routing Interfaces Inter-VLAN Routing Configure IPv4 and IPv6 Static Routing

Lesson 8: NAT Basics

IPv4 Numbered and Named Access Lists Configure NAT

Lesson 9: Maintaining the Network Infrastructure

Monitor Network Devices Configure Network Devices Manage Network Devices Device Maintenance

Lesson 10: Enhancing Network Security

Configure Ports Secure Network Devices

Lesson 11: Troubleshooting Network

Troubleshoot Infrastructure Services Troubleshoot Common Network Issues Troubleshoot Switching Issues Troubleshoot Routing Issues Troubleshoot Port Security Issues Troubleshoot Inter-VLAN Routing Issues Troubleshoot Basic Device Hardening Issues



ICND 2: INTERCONNECTING CISCO DEVICES PART 2

PROGRAM DESCRIPTION In this course, you will learn how to install, configure, operate, and troubleshoot a small enterprise network.

Key additions to this latest revision include; understanding of Quality of Service (QoS) elements and their applicability, how virtualized and cloud services will interact and impact enterprise networks, along with an overview of network programmability and the related controller types and tools that are available to support software defined network architectures.

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Manage VLANs on Cisco switches. Manage STP. Manage EtherChannels. Describe the mechanisms used to mitigate network threats. Configure infrastructure services. Describe QoS concepts and techniques to manage congestion. Perform infrastructure maintenance. Manage devices using AAA with the TACACS+ and RADIUS protocols. Describe the basics of network programmability. Describe the features of WAN technologies. Manage routing protocols.





PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills ICND 1 Course



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200-105 Interconnecting Cisco Network Devices Part 2 40



ICND 2

093043SC (Rev 1.0)







PROGRAM OUTLINELesson 1: Managing VLANs on Cisco Switches

Configure VLANs on Cisco Switches Configure Connectivity Between Cisco Switches Troubleshoot VLANs Troubleshoot Interswitch Connectivity

Lesson 2: Managing STP

Basics of STP Configure STP Troubleshoot STP

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Lesson 3: Managing EtherChannel

Basics of Switch Stacks and VSS Configure EtherChannel Troubleshoot EtherChannel

Lesson 4: Mitigating Threats to the Access Layer

Configure Access and Trunk Interfaces Configure IEEE 802.1x Port-Based Authentication Configure DHCP Snooping

Lesson 5: Configuring Infrastructure Services

Configure HSRP Overview of Cloud Services Configure Traffic Filtering Using Access Lists Troubleshooting ACLs Configure VRRP Describing QoS Concepts Describe the QoS Concepts Describe the Congestion Management and Avoidance Techniques

Lesson 7: Infrastructure Maintenance

Configure SNMP Troubleshoot Network Connectivity Issues Using ICMP Echo-based SLA Troubleshoot Problems Using Local SPAN Troubleshoot Basic Layer 3 End-to-End Connectivity Issues

Lesson 8: Managing Devices Using AAA

Manage a Device Using AAA with TACACS+ Manage a Device Using AAA with RADIUS

Lesson 9: Network Programmability

Network Programmability BasicsLesson 10: WAN Technologies

WAN Topology Basics WAN Access Connectivity Basics Configure PPP on WAN Interfaces Using Local Authentication Configure MLPPP on WAN Interfaces Using Local Authentication Configure PPPoE Client-Side Interfaces Configure GRE Tunnel Connectivity Describe Single-Homed Branch Connectivity

Lesson 11: Routing Technologies

Routing Protocols Configure Inter-VLAN Routing Configure OSFPFv2 Routing for IPv4

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Configure OSFPFv3 Routing for IPv6 Configure EIGRPv4 Configure EIGRPv6 Troubleshoot Routing Protocols



CCNA

PROGRAM DESCRIPTIONCisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize investment in foundational networking knowledge and increase the value of an employer's network. CCNA Routing and Switching is for Network Specialists, Network Administrators, and Network Support Engineers with 0-3 years of experience. The CCNA Routing and Switching validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks.




PROGRAM OUTLINE





The approximate time required to complete this program is two weeks for day students and four weeks for evening students.

CLASS SCHEDULEDay students will attend classes Monday through Friday from 8:00AM to 5:00PM for ten days. Classes for evening students will be held on Mondays through Fridays from

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7:00PM to 11:00PM. Night classes run for approximately four weeks. For day students, an hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.



ICND1 Interconnecting Cisco Networking Devices Part 1 $3,295

ICND2 Interconnecting Cisco Networking Devices Part 2 $3,295

CERTIFICATION EXAMS REQUIRED CCENT (ICND1) CCNA Routing & Switching (ICND2)

TARGETED JOB ROLES Network Specialist Network Administrators Network Support Engineer


ICND 1: INTERCONNECTING CISCO DEVICES

PROGRAM DESCRIPTION The ICND 1 (CCENT) certification validates the skills required for entry-level network support positions, the starting point for many successful careers in networking. CCENT certified professionals have the knowledge and skill to install, operate, and troubleshoot a small enterprise branch network, including basic network security.

It opens doors to a career in networking. Having your CCENT means you have what it takes to manage a small, enterprise branch network. A CCENT is your first step toward CCNA certification and will help you stand out from the crowd in entry-level positions

PERFORMANCE OBJECTIVES

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Students will learn: Learn the basics of networking. Learn the basics of Cisco devices and commands. Set up an IPv4 network. Set up an IPv6 network. Learn infrastructure services. Learn LAN switching basics. Learn about routing basics. Learn about NAT basics. Maintain the network infrastructure. Enhance network security. Troubleshoot networks.








SEMINAR HOURS

72

Seminar Number Seminar Title Contact Hours100-105 Interconnecting Cisco Network

Devices 40



CCENT

093042SC (Rev 1.0)







PROGRAM OUTLINELesson 1: Basics of Networking

Network Concepts The TCP/IP Model The OSI Model

Lesson 2: Basics of Cisco Devices and Commands

Cisco Devices Infrastructure Components in Cisco Network Cisco Architecture Types Cabling Types Cisco IOS Commands

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Basics of IPv4 Addressing VLSM Troubleshooting Methodologies Troubleshoot IPv4 Addressing and Subnetting Issues


Basics of IPv6 Addressing Troubleshoot IPv6 Addressing Issues

Lesson 5: Infrastructure Services

Configure DNS Configure DHCP Configure NTP

Lesson 6: LAN Switching Basics

Configure Switches Configure VLANs Interswitch Connectivity Layer 2 Protocols

Lesson 7: Routing Basics

Routing Concepts Configure Routing Interfaces Inter-VLAN Routing Configure IPv4 and IPv6 Static Routing

Lesson 8: NAT Basics

IPv4 Numbered and Named Access Lists Configure NAT

Lesson 9: Maintaining the Network Infrastructure

Monitor Network Devices Configure Network Devices Manage Network Devices Device Maintenance

Lesson 10: Enhancing Network Security

Configure Ports Secure Network Devices

Lesson 11: Troubleshooting Network

Troubleshoot Infrastructure Services Troubleshoot Common Network Issues Troubleshoot Switching Issues

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Troubleshoot Routing Issues Troubleshoot Port Security Issues Troubleshoot Inter-VLAN Routing Issues Troubleshoot Basic Device Hardening Issues



ICND 2: INTERCONNECTING CISCO DEVICES PART 2

PROGRAM DESCRIPTION In this course, you will learn how to install, configure, operate, and troubleshoot a small enterprise network.

Key additions to this latest revision include; understanding of Quality of Service (QoS) elements and their applicability, how virtualized and cloud services will interact and impact enterprise networks, along with an overview of network programmability and the related controller types and tools that are available to support software defined network architectures.


Manage VLANs on Cisco switches. Manage STP. Manage EtherChannels. Describe the mechanisms used to mitigate network threats. Configure infrastructure services. Describe QoS concepts and techniques to manage congestion. Perform infrastructure maintenance. Manage devices using AAA with the TACACS+ and RADIUS protocols. Describe the basics of network programmability. Describe the features of WAN technologies. Manage routing protocols.




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PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills ICND 1 Course




200-105 Interconnecting Cisco Network Devices Part 2 40



ICND 2

093043SC (Rev 1.0)




Lecture

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Overhead slides Labs



PROGRAM OUTLINELesson 1: Managing VLANs on Cisco Switches

Configure VLANs on Cisco Switches Configure Connectivity Between Cisco Switches Troubleshoot VLANs Troubleshoot Interswitch Connectivity

Lesson 2: Managing STP

Basics of STP Configure STP Troubleshoot STP

Lesson 3: Managing EtherChannel

Basics of Switch Stacks and VSS Configure EtherChannel Troubleshoot EtherChannel

Lesson 4: Mitigating Threats to the Access Layer

Configure Access and Trunk Interfaces Configure IEEE 802.1x Port-Based Authentication Configure DHCP Snooping

Lesson 5: Configuring Infrastructure Services

Configure HSRP Overview of Cloud Services Configure Traffic Filtering Using Access Lists Troubleshooting ACLs Configure VRRP Describing QoS Concepts Describe the QoS Concepts Describe the Congestion Management and Avoidance Techniques

Lesson 7: Infrastructure Maintenance

Configure SNMP

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Troubleshoot Network Connectivity Issues Using ICMP Echo-based SLA Troubleshoot Problems Using Local SPAN Troubleshoot Basic Layer 3 End-to-End Connectivity Issues

Lesson 8: Managing Devices Using AAA

Manage a Device Using AAA with TACACS+ Manage a Device Using AAA with RADIUS

Lesson 9: Network Programmability

Network Programmability BasicsLesson 10: WAN Technologies

WAN Topology Basics WAN Access Connectivity Basics Configure PPP on WAN Interfaces Using Local Authentication Configure MLPPP on WAN Interfaces Using Local Authentication Configure PPPoE Client-Side Interfaces Configure GRE Tunnel Connectivity Describe Single-Homed Branch Connectivity

Lesson 11: Routing Technologies

Routing Protocols Configure Inter-VLAN Routing Configure OSFPFv2 Routing for IPv4 Configure OSFPFv3 Routing for IPv6 Configure EIGRPv4 Configure EIGRPv6 Troubleshoot Routing Protocols



INFORMATION SECURITY ANALYST (ISA)

PROGRAM DESCRIPTIONBattles between corporations, governments, and countries are no longer fought using physical force. Cyber war has begun and the consequences can be seen in everyday life.

This program is designed to help individuals get jobs as information security auditors, site administrators, computer forensics investigators.

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This program will immerse the student into an interactive environment where they will be shown how to scan, test, hack and secure their own systems; emphasizing perimeter defenses, Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation. It also presents a detailed methodological approach to cyber network defense from three approaches: 1) Preventive 2) Reactive 3) Retrospective.

After program completion, student will have sat through three highly coveted information security certification exams:

- CompTIA Security+ - EC-Council Certified Network Defender (CND)- EC-Council Certified Ethical Hacker (CEH)






Sec+ Security+ 20/20/0/40CND Network Defender 20/20/0/40CEH Professional Ethical Hacker 20/20/0/40



TUITION AND FEESRegistration: $0Tuition: $8,760

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Supplies/Equipment: $1,325Total Tuition Fee: $10,085


Sec+ CompTIA Security+ $2,695CND Network Defender $3,695CEH Certified Ethical Hacker $3,695

CERTIFICATION EXAMS REQUIRED

CompTIA Security+ EC-Council Certified Network Defender (CND) Certified Ethical Hacker (CEH)

TARGETED JOB ROLES

Network Administrator Network Engineer Information Security Specialist Information Security Auditor Site Security Administrator


COMPTIA SECURITY +



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TUITION AND FEES


CLASS SCHEDULEDay students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 6:00 PM to 10:00 PM. For day students, a half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minute breaks dispersed throughout the day. For

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evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


SY0-501 CompTIA Security + 40The approximate time required to complete this program is five days for day students, and approximately 10 nights for evening students.


093027 (Rev 1.2) 2017











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Evaluate Security Frameworks and Guidelines Incorporate Documentation in Operational Security Implement Security Strategies Manage Data Security Processes

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Implement Physical Controls Lesson 10: Addressing Security Incidents






CERTIFIED NETWORK DEFENDER (CND)

PROGRAM DESCRIPTIONThe Certified Network Defender (CND) cyber security training program was developed as a result of extensive market research and surveys to give students a detailed understanding and the hands-on ability to act in real-life situations involving network defense.

This course instructs entry and junior level network security administrators on Defense-in-Depth network security preparedness. It covers the protect, detect, and respond approach to network security. Hands-on labs, based on major network security tools and techniques, give network administrators real world experience on current network security technologies and operations.

The included study kit provides over 10 GB of network security best practices, assessments, and protection tools. The kit also contains templates for various network policies and several white papers for additional learning.

This cyber security training is skills-based and lab intensive. It based on a job-task analysis and the cyber security education framework presented by the National Initiative of Cybersecurity Education (NICE). The course has been mapped to global job roles and responsibilities and the Department of Defense (DoD) job roles for system and network administrators.

The CND cyber security certification will verify that students have the technical depth required to actively design, monitor, and defend a secure network for an organization.


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Various network security controls, protocols, and devices How to determine appropriate location for IDS/IPS sensors, tuning IDS for false

positives and false negatives, and configurations to harden security through IDPS technologies

How to implement secure VPNs for their organization How to identify various threats to wireless networks and learn how to mitigate

them How to monitor and conduct signature analysis to detect various types of

attacks and policy violation activities How to perform risk assessment, vulnerability assessment/scanning through

various scanning tools and generate detailed reports on it How to identify the critical data, choose appropriate back up method, media

and technique to perform successful backup of organization data on regular basis

How to provide first response to the network security incident and assist IRT team and forensics investigation team in dealing with an incident

How to troubleshoot their network for various network problems How to identify various threats on organization network How to design and implement various security policies for their organizations The importance of physical security and able to determine and implement

various physical security controls for their organizations How to harden security of various hosts individually in the organization’s

network How to choose appropriate firewall solutions, topology, and configurations to

harden security through firewall

TARGETED JOB ROLES Entry Level Network Administrators Entry Level Network Security Administrators Junior Network Security Engineers Junior Network Defense Technicians Security Analysts Security Operators




PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Basic IP addressing knowledge Computer security knowledge and skills

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PROGRAM HOURSSeminar Number Seminar Title Contact HoursCND Certified Network Defender 40

The approximate time required to complete this program is five days for day students and 10 nights for night students.

REQUIRED TEXTBOOKCertified Network Defender Volume 1EC-Council Official CoursewareIncludes: 3 Books (Courseware and Lab Manual) & Tools (Downloadable Online and Instruction provided in the Courseware)

CERTIFICATION EXAM REQUIRED EC-Council Certified Network Defender – CND 312-38

INSTRUCTIONAL METHODS Lecture Overhead slides Lab Exercises


OUTLINEDay 1

Computer Network Defense Fundamentals Network Security Threats, Vulnerabilities, and Attacks Network Security Controls, Protocols, and Perimeter Appliances Secure Firewall Configuration, Deployment and Management

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Day 2

Secure IDS Configuration and Management Secure VPN Configuration and Management Designing a Secure Network Network Traffic Signatures and Analysis

Day 3

Monitoring and Securing Network Traffic Network Vulnerability Scanning Monitoring and Securing Network Traffic Network Vulnerability Scanning

Day 4

Host/System Security Physical Security Designing and Implementation of Network Security Policies

Day 5

Network Incident Response and Management Network Backup and Disaster Recovery Wireless Network Defense

GRADING Grading will be assigned as follows:

-Attendance: 50%

-Lab Assignments: 50%

CERTIFIED ETHICAL HACKER (CEH)

PROGRAM DESCRIPTION This subject will immerse you into an interactive environment where you will be shown how to scan, test, hack and secure your own systems. The lab intensive environment gives you in-depth knowledge and practical experience with the current essential security systems. You will begin by understanding how perimeter defenses work and then be led into scanning and attacking your own networks, no real network is harmed. You will then learn how intruders escalate privileges and what steps can be taken to secure a system. You will also learn about Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation. When you leave this intensive 5 day class, you will have hands on understanding and experience in Ethical Hacking.

PERFORMANCE OBJECTIVES Students will learn: Background of technology and technological operations

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Risk and system analysis Systems securities and vulnerabilities Regulations and ethics

TARGETED JOB ROLES Site Administrators Security Auditors Security Professionals




PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Basic IP addressing knowledge




312-50 CEH Certified Ethical Hacker 40The approximate time required to complete this program is five days for day students, and approximately 10 nights for evening students.

REQUIRED TEXTBOOK

88

EC-Council Digital Courseware

CEHv9 e-Courseware

CERTIFICATION EXAM REQUIRED 312-50 CEH Exam





PROGRAM OUTLINELesson 1: Introduction to Ethical Hacking

Information Security Overview Information Security Threats and Attack Vectors Hacking Concepts, Types, and Phases Ethical Concepts Hacking and Scopes Information Security Controls Physical Security Information Management Vulnerability Assessment Penetration Testing Security Laws and Standards

Lesson 2: Footprinting and Reconnaissance

Footprinting Concepts Footprinting Methodology Footprinting Using Advanced Google Hacking Techniques Footprinting Tools Footprinting Countermeasures Footprinting Penetration Testing

Lesson 3: Scanning Networks

Overview of Network Scanning CEH Scanning Methodology

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Lesson 4: Enumeration

Enumeration Concepts Enumerations Countermeasures Enumeration Penetration Testing

Lesson 5: System Hacking

System Hacking: Goals CEH Hacking: Methodology CEH System Hacking Steps Escalating Privileges Executing Applications Spyware Defending Against Keyloggers Hiding Files Detecting Rootkits NTFS Data Stream Steganography/Steganlysis Covering Tracks

Lesson 6: Malware Threats

Trojan Concepts Types of Trojans Virus and Worm Concepts Ransomware Malware Reverse Engineering Malware Detection Countermeasures Penetration Testing

Lesson 7: Sniffing

Sniffing Concepts MAC/DHCP Attacks IDRP Spoofing ARP/DNS Poisoning Sniffing Tools Detection Techniques Counter Measures

Lesson 8: Social Engineering

Social Engineering Concepts Social Engineering Techniques Identity Theft Social Engineering Countermeasures

Lesson 9: Denial of Service

DoS/DDoS Concepts

90

DoS/DDoS Attack Techniques Botnets DoS/DDos Attack Tools Counter Measures DoS/DDos Protection Tools

Lesson 10: Session Hijacking

Session Hijacking Concepts Application Level Hijacking Network Level Hijacking Hijacking Tools Countermeasures

Lesson 11: Hacking Web Servers

Webserver Concepts Webserver Attakcs Attack Methodology Webserver Attack Tools Patch Management Webserver Security Tools

Lesson 12: Hacking Web Applications

Web App Concepts Web App Threats Web App Hacking Methodology Attack Web Servers Analyze Web Apps Authorization Attack Schemes Perform Injection Attacks Attack Data Connectivity

Lesson 13: SQL Injection

SQL Injection Concepts Types of SQL Injection SQL Injection Methodology SQL Injection Tools Evasion Techniques Counter Measures Snort Rule Detection to SQL Injection Attacks Detection Tools

Lesson 14: Hacking Wireless Networks

Wireless Statistics Wireless Concepts Wireless Encryption Breaking Encryption Defending Against WPA Cracking Wireless Threats

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Wireless Hacking Methodology WEP/WPA Cracking Tools Counter Measures Security Tools

Lesson 15: Hacking Mobile Platforms

Mobile Platform Attack Vectors Hacking Android/IOS Hacking Windows/BlackBerry Mobile Device Management Mobile Security Guidelines and Tools

Lesson 16: Evading IDS, Firewalls and Honeypots

IDS, Firewall and Honeypot Concepts IDS, Firewall and Honeypot Systems IDS/Firewall Evading Tools Detecting Honeypots Counter Measures

Lesson 17: Cloud Computing

Introduction to Cloud Computing Cloud Computing Threats/Attacks Cloud Security Cloud Penetration Testing

Lesson 18: Cryptography

Cryptography Concepts Encryption Algorithms Cryptography Tools Public Key Infrastructure Email Encryption Disk Encryption Cryptography Attacks Cryptanalysis Tools



CYBERSECURITY SPECIALIST (CYBER)

PROGRAM DESCRIPTIONBattles between corporations, governments, and countries are no longer fought using physical force. Cyber war has begun and the consequences can be seen in everyday life.

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This program is designed to help individuals get jobs as information security auditors, site administrators, computer forensics investigators.

This program will immerse the student into an interactive environment where they will be shown how to scan, test, hack and secure their own systems; emphasizing perimeter defenses, Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation. It also presents a detailed methodological approach to computer forensics and evidence analysis, covering major forensic investigation scenarios that provide hands-on experience on various forensic investigation techniques and standard tools necessary to successfully carry-out a computer forensic investigation.



achieve a passing score on the LeaderQuest Basic Skills Test.



Sec+ Security+ 20/20/0/40CEH Certified Ethical Hacker 20/20/0/40

CHFI Computer Hacking Forensics Investigator 20/20/0/40


CLASS SCHEDULEDay students will attend classes Monday through Friday from 8:00AM to 5:00PM for 15 days. Classes for evening students will be held on Mondays through Fridays from 7:00PM to 11:00PM. Night classes run for approximately eight weeks. For day students, an hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

TUITION AND FEESRegistration: $0Tuition: $8,760Supplies/Equipment: $1,325Total Tuition Fee: $10,085

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COST PER SINGLE SUBJECTSubject Number Subject Title CostSec+ CompTIA Security+ $2,695CEH Certified Ethical Hacker $3,695CHFI Computer Hacking Forensics Investigator $3,695

CERTIFICATION EXAM REQUIRED CompTIA Security+ EC-Council Certified Ethical Hacker (CEH) EC-Council Computer Hacking Forensic Investigator (CFHI)

TARGETED JOB ROLES Information Security Specialist Information Security Auditor Site Security Administrator Computer forensics Investigator


COMPTIA SECURITY +

PROGRAM DESCRIPTIONCompTIA® Security+® (Exam SY0-501) is the primary course you will need to take if your job responsibilities include securing network services, devices, and traffic in your organization. In this course, you will build on your knowledge of and professional experience with security fundamentals, networks, and organizational security as you acquire the specific skills required to implement basic security services on any type of computer network.

Today's job market demands individuals with demonstrable skills, and the information and activities in this course can help you build your computer security skill set so that you can confidently perform your duties in any security-related role.

In this course, you will implement, monitor, and troubleshoot infrastructure, application, information, and operational security.


Identify the fundamental concepts of computer security. Identify security threats and vulnerabilities. Manage data, application, and host security. Implement network security. Identify and implement access control and account management security

measures.

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Manage certificates. Identify and implement compliance and operational security measures. Manage risk. Troubleshoot and manage security incidents. Plan for business continuity and disaster recovery.





PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills CompTIA A+ Certification is helpful but not required Fundamental understanding of computer and networking concepts Six to nine months of helpdesk experience recommended





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093027 (Rev 1.2) 2017







PROGRAM OUTLINELesson 1: Security Fundamentals

The Information Security Cycle Information Security Controls Authentication Methods Cryptography Fundamentals Security Policy Fundamentals

Lesson 2: Identifying Security Threats and Vulnerabilities

Social Engineering Malware Software-Based Threats Network-Based Threats Wireless Threats and Vulnerabilities Physical Threats and Vulnerabilities

Lesson 3: Managing Data, Application, and Host Security

Manage Data Security Manage Application Security Manage Device and Host Security

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Manage Mobile SecurityLesson 4: Implementing Network Security

Configure Security Parameters on Network Devices and Technologies Network Design Elements and Components Implement Networking Protocols and Services Apply Secure Network Administration Principles Secure Wireless Traffic

Lesson 5: Implementing Access Control, Authentication, and Account Management

Access Control and Authentication Services Implement Account Management Security Controls

Lesson 6: Managing Certificates

Install a CA Hierarchy Enroll Certificates Secure Network Traffic by Using Certificates Renew Certificates Back Up and Restore Certificates and Private Keys Revoke Certificates

Lesson 7: Implementing Compliance and Operational Security

Physical Security Legal Compliance Security Awareness and Training Integrate Systems and Data with Third Parties

Lesson 8: Risk Management

Risk Analysis Implement Vulnerability Assessment Tools and Techniques Scan for Vulnerabilities Mitigation and Deterrent Techniques

Lesson 9: Troubleshooting and Managing Security Incidents

Respond to Security Incidents Recover from a Security Incident

Lesson 10: Business Continuity and Disaster Recovery Planning

Business Continuity Plan for Disaster Recovery Execute DRPs and Procedures


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PROGRAM DESCRIPTION This subject will immerse you into an interactive environment where you will be shown how to scan, test, hack and secure your own systems. The lab intensive environment gives you in-depth knowledge and practical experience with the current essential security systems. You will begin by understanding how perimeter defenses work and then be led into scanning and attacking your own networks, no real network is harmed. You will then learn how intruders escalate privileges and what steps can be taken to secure a system. You will also learn about Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation. When you leave this intensive 5-day class, you will have hands on understanding and experience in Ethical Hacking.

PERFORMANCE OBJECTIVES Students will learn: Background of technology and technological operations Risk and system analysis Systems securities and vulnerabilities Regulations and ethics

TARGETED JOB ROLES Site Administrators Security Auditors Security Professionals





TUITION AND FEES

98





REQUIRED TEXTBOOKEC-Council Digital Courseware

CEHv9 e-Courseware







99











Trojan Concepts Types of Trojans Virus and Worm Concepts Ransomware

100

Malware Reverse Engineering Malware Detection Countermeasures Penetration Testing

Lesson 7: Sniffing





DoS/DDoS Concepts DoS/DDoS Attack Techniques Botnets DoS/DDos Attack Tools Counter Measures DoS/DDos Protection Tools






Web App Concepts Web App Threats Web App Hacking Methodology

101

Attack Web Servers Analyze Web Apps Authorization Attack Schemes Perform Injection Attacks Attack Data Connectivity




Wireless Statistics Wireless Concepts Wireless Encryption Breaking Encryption Defending Against WPA Cracking Wireless Threats Wireless Hacking Methodology WEP/WPA Cracking Tools Counter Measures Security Tools


Mobile Platform Attack Vectors Hacking Android/IOS Hacking Windows/BlackBerry Mobile Device Management Mobile Security Guidelines and Tools






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COMPUTER HACKING FORENSIC INVESTIGATOR (CHFI)

PROGRAM DESCRIPTION The Computer Hacking Forensic Investigator program presents a detailed methodological approach to computer forensics and evidence analysis. It is a comprehensive course covering major forensic investigation scenarios that enable students to acquire hands-on experience on various forensic investigation techniques and standard tools necessary to successfully carry out a computer forensic investigation.

If you or your organization requires the knowledge or skills to identify, track, and prosecute the cybercriminals, then this is the course for you. This course helps students to excel in digital evidence acquisition, handling and analysis in a forensically sound manner. Acceptable in a court of law, these skills will lead to successful prosecutions in various types of security incidents such as data breaches, corporate espionage, insider threats and other intricate cases involving computer systems.

CHFI is a certification that gives a complete overview of the process that a forensic investigator must follow when investigating a cybercrime. It includes not only the right treatment of the digital evidence in order to be accepted in the Courts but also useful tools and techniques that can be applied to investigate an incident.


The computer forensic investigation process and the various legal issues involved

Evidence searching, seizing and acquisition methodologies in a legal and forensically sound manner

Different types of digital evidence, rules of evidence, digital evidence examination process, and electronic crime and digital evidence consideration by crime category

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Roles of first responder, first responder toolkit, securing and evaluating electronic crime scene, conducting preliminary interviews, documenting electronic crime scene, collecting and preserving electronic evidence, packaging and transporting electronic evidence, and reporting the crime scene

How to set up a computer forensics lab and the tools involved in the lab Various file systems and how to boot a disk Gathering volatile and nonvolatile information from Windows Data acquisition and duplication rules, validation methods and tools required How to recover deleted files and deleted partitions in Windows, Mac OS X, and

Linux The process involved in forensic investigation using AccessData FTK and

EnCase Steganography and its techniques, Steganalysis, and image file forensics Password Cracking Concepts, tools, types of password attacks and how to

investigate password protected files Different types of log capturing, log management, time synchronization, and

log capturing tools How to investigate logs, network traffic, wireless attacks, and web attacks How to track e-mails and investigate e-mail crimes Mobile forensics and mobile forensics software and hardware tools How to write investigative reports

TARGETED JOB ROLES Junior Computer Forensics Investigator Incident Response Technician Junior Computer Security Analyst

ADMISSION REQUIREMENTS Individuals applying for this program are required to: Interview with a Career Training Consultant Be at least 18 years of age Present proof of secondary education (high school diploma or GED certificate) In the event the applicant is unable to provide proof of secondary education,


PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Basic IP addressing knowledge Certified Ethical Hacker (CEH) certification or equivalent experience


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CHFI Computer Hacking Forensic Investigator 40



CHFI v9 e-Courseware

CERTIFICATION EXAM REQUIRED CHFI





PROGRAM OUTLINELesson: 1

Computer Forensics in Today’s World Computer Forensics Investigation Process Understanding Hard Discs and File Systems

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Lesson: 2

Operating Systems Forensics Defeating Anti-Forensic Techniques Data Acquisition and Duplication

Lesson: 3

Network Forensics Investigating Web Attacks Database Forensics

Lesson: 4

Cloud Forensics Malware Forensics Investigating Email Crimes

Lesson: 5

Mobile Forensics Investigative Reports



COMPTIA SECURITY +



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TUITION AND FEES


CLASS SCHEDULEDay students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 6:00 PM to 10:00 PM. For day students, a half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minute breaks dispersed throughout the day. For

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evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.




093027 (Rev 1.2) 2017











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Evaluate Security Frameworks and Guidelines Incorporate Documentation in Operational Security Implement Security Strategies Manage Data Security Processes

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Implement Physical Controls Lesson 10: Addressing Security Incidents






IT PROJECT MANAGEMENT PROFESSIONAL - CAPM/PMP

PROGRAM DESCRIPTIONThis program is based on the Project Management Professional (PMP) and Service Management (ITIL) credentials. The PMP is one of the most important industry-recognized certification for IT project managers. Globally recognized and demanded, the PMP demonstrates that students have the experience, education and competency to lead and direct projects. This recognition is seen through increased marketability to employers and higher salary; according to the PMI Project Management Salary Survey–Seventh Edition, this certification positively impacts project manager salaries.

Our PMP program has a strong IT orientation and covers a number of foundational IT management skills in addition to the core project management skills. The program introduces the principles and core elements of project management and IT service management (ITSM) based on ITIL framework, then moves into advanced project management principles including topics that prepare the student for the PMP certification exam.




PROGRAM OUTLINE

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Subject Number Subject Title


ITIL ITIL Foundations 24/16/0/40CAPM/PMP PMP Exam Preparation 40/0/0/40

The approximate time required to complete this program is ten days for day students and twenty days for evening students.



COST PER SINGLE SUBJECTSubject Number

Subject Title Cost

ITIL ITIL Foundations $1,995CAPM/PMP PMP Exam Preparation $3,295

CERTIFICATION EXAMS REQUIRED ITIL Foundations CAPM/PMP

TARGETED JOB ROLES Project Manager Business Analyst Service Delivery Manager Incident Manager Engagement Manager Client Service Manager Technical Support Manager Software Engineering Manager QA Analyst

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ITIL V3 FOUNDATIONS

PROGRAM DESCRIPTIONIf you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Lifecycle Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.









PREREQUISITES Basic computer literacy

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Basic PC Operating System navigation skills Basic Internet usage skills





REQUIRED TEXTBOOKLogical OperationsIT Infrastructure Library (ITIL) Foundation Certification (2011 Lifecycle Edition) 093030SC (Rev 2.0) Print and Digital Courseware





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The Service Desk Function The Technical Management Function

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The IT Operations Management Function The Application Management Function





CAPM/PMP: PMP EXAM PREPARATION

PROGRAM DESCRIPTION You can find PMPs leading projects in nearly every country and, unlike other certifications that focus on a particular geography or domain, the PMP® is truly global. As a PMP, you can work in virtually any industry, with any methodology and in any location. The PMP signifies that you speak and understand the global language of project management and connects you to a community of professionals, organizations and experts worldwide.

This course provides an intensive review of the subject matter tested on the Project Management Institute’s Project Management Professional (PMP) examination. This course will provide a summary review of the nine knowledge areas and five process groups covered in A Guide to the Project Management Body of Knowledge (PMBOK® Guide). Participants will improve their test-taking skills by completing sample examinations totaling 200 questions and by discussing the rationale behind both correct and incorrect answers. The program is specifically designed to maximize the probability that you will succeed in passing the PMP examination the first time. Each student will receive a student manual including review materials, key definitions and formulas, sample examination questions and answers.


Initiating Domains. Planning Domains. Executing Domains. Monitoring Domains. Closing Domains.

TARGETED JOB ROLES Project Managers

ADMISSION REQUIREMENTS

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Individuals applying for this program are required to:







PMP-EP Project Management Professional 40The approximate time required to complete this program is five days for day students, and approximately 10 nights for evening students.

REQUIRED TEXTBOOKProject Management Institute

PMBOK 5th Edition

CERTIFICATION EXAM REQUIRED Project Management Professional


Lecture

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Overhead slides Labs



PROGRAM OUTLINELesson 1:

Module 1: Project Management Fundamentals

Key Project Management Definitions Role of the Project Manager Knowledge Areas and Process Groups Project Lifecycle Models Project Processes Organizational Influences on Project Management Project Maturity ModelsModule 2: Project Initiation

Project Selection Process Project Charter Elements Exercise 1: Prepare Project Charter and Milestone Schedule Stakeholder Identification Exercise 2: Identify StakeholdersModule 3: Planning the Project

Project Requirements Class Exercise: Define Case Study Requirements Scope Definition & Management Work Breakdown Structure Exercise 3: Prepare WBS Schedule Development Define Activities Sequence Activities Estimate Durations Develop Schedule Exercise 4: Prepare Project Schedule using Critical Path MethodLesson 2:

Module 3: Planning the Project (continued)

Cost Estimating and Budgeting

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Project Risk Management Risk Identification Risk Analysis Risk Response Planning Exercise 5: Prepare Risk Management Plan Project Communications Managing Expectations Stakeholder Communications Assigning Responsibilities using a RACI Chart Exercise 6: Prepare RACI Chart & Communications PlanModule 4: Executing, Monitoring and Controlling the Project

Integrated Change Control Exercise 7: Decide on Change Order Resolution Risk Monitoring and Control Exercise 8: Manage Risk EventModule 5: Project Close-out

Project Closing and Acceptance Project Archives and Lessons LearnedCourse Wrap-up

Review of Key Learning's & How to Apply to ProjectsLesson 3:

Module 6: Introduction and PMP® Program Overview

Applying for and Taking the Exam Strategies: General and Question-by-Question

Module 7: Project Management Framework

Project Life Cycles and Stakeholder Management The Triple Constraint and Organizational Issues

Module 8: Project Scope Management

Initiating the Project: Project Plans Work Breakdown Structures

Lesson 4:

Module 9: Project Time Management

Project Schedules and Logic Diagramming Critical Path Analysis and Performance Measurement

Module 10: Project Human Resource Management

Project Manager Responsibilities Power & Conflict Management

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Module 11: Project Quality Management

Project Management and Quality management Statistical Process Control

Module 12: Project Cost Management

Estimating versus Pricing Financial Analysis

Lesson 5:

Module 13: Project Procurement Management

Procurement Planning Business Issues, Selection, and Evaluation

Module 14: Project Risk Management

Expected Values Decision Trees and Cause and Effect

Module 15: Project Communication Management

Tools and Techniques Reporting and Lessons Learned

Module 16: Professional Responsibility

Professional Responsibility Ethics



MCSA W INDOWS 8 ASSOCIATE (DS)

PROGRAM DESCRIPTIONThis program provides hands-on experience with Windows 8. It provides guidance on installing, upgrading, and licensing for Windows 8. Students will learn how to manage storage and how to optimize file-system performance. Additionally, they will learn how to manage available disk space by using quotas. Students will work with Windows tools and services to determine the source of performance and reliability issues, and to troubleshoot these issues. The program also describes how to configure networking to include IPv4, IPv6, how connect to wireless networks, and use the networking features included in Windows 8 to troubleshoot networking issues. Students will also learn preventive measures and tools that work together to protect their computers from security threats. The program then covers the features related to file and folder

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management, which include setting permissions, file/folder compression, and configuring shared folders. Students will also learn about installing and managing printers. Additionally, the program provides an overview of the SkyDrive functionality, and describes the procedures to install and configure applications, including Windows Store apps. The program also examines the fundamentals of working with virtual machines in the Client Hyper-V environment in Windows 8.

Throughout the program, students will use Windows PowerShell 3.0, and its graphical user interface (GUI) to configure and manage the system. Students will also use the scripting editor to create and examine PowerShell scripts used to manage the system.




PROGRAM OUTLINE



20687 Configuring Windows 8 20/20/0/4020688 Maintaining and Managing

Windows 8 20/20/0/40

The approximate time required to complete this program is ten days for day students and twenty nights for evening students.




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20687 Configuring Windows 8 $2,99520688 Maintaining and Managing

Windows 8 $2,995

CERTIFICATION EXAMS REQUIRED 70-687 Configuring Windows 8 70-688 Maintaining and Managing Windows 8

TARGETED JOB ROLES System Support Specialist Systems Engineer Windows 8 Specialist Windows Help Desk Technician Technical Support Representative


20687A: CONFIGURING WINDOWS 8

PROGRAM DESCRIPTION Get expert instruction and hands-on practice administering and configuring Windows 8.1 in this 5-day Microsoft Official Course. This course is designed for experienced IT professionals who have knowledge and experience administering Windows PCs and devices in a domain environment with managed access to the Internet. You will learn the skills you need to administer Windows 8.1 in a Windows Server domain environment and also provide secure, managed access to users from their non-domain joined Windows devices. You will learn how to install and customize Windows 8.1 operating systems and apps, integrate and control access to domains and cloud services, and migrate and synchronize settings across multiple devices. In addition, you will learn how to implement mobile security and customize configurations using Windows management tools including Group Policy and Windows PowerShell cmdlets. You will also learn how to configure user settings and profiles, local and remote network connectivity, Client Hyper-V, virtual apps, and Internet Explorer 11. Finally, you will learn how to optimize security and provide controlled access from Windows 8.1 PCs and devices to specified resources through Workplace Join services and Work Folders. This course is also designed to prepare certification candidates for Exam 70-687, Configuring Windows 8.1. As part of the learning experience, you will perform hands-on exercises in a virtual lab environment.


Describe solutions and features related to managing Windows 8.1 in an enterprise network environment.

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Determine requirements and perform the tasks for installing and deploying Windows 8.1.

Manage profiles and user state between Windows devices. Determine the most appropriate management tools to configure Windows 8.1

settings. Configure disks, partitions, volumes, and device drivers in a Windows 8.1

system. Configure network connectivity. Configure resource connectivity for both domain-joined and non-domain joined

PCs and devices. Implement Windows 8.1 technologies to secure network connections. Configure file, folder, and printer access. Implement tools and technologies that can help secure Windows 8.1 PCs and

devices. Configure and control desktop apps, Windows Store apps, and virtual apps. Optimize and maintain Windows 8.1 PCs and devices. Configure mobile computer settings and to enable remote access. Determine how to recover Windows 8.1 from various failures. Describe and configure Client Hyper-V.

TARGETED JOB ROLES IT Professionals Enterprise/Desktop Support Techinicans




PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills CompTIA A+/Net+/Sec+ certifications


CLASS SCHEDULE

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Day students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 7:00 PM to 11:00PM. For day students, an hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


20687 Configuring Windows 8.1 40The approximate time required to complete this program is five days for day students, and approximately 10 nights for evening students.

REQUIRED TEXTBOOK70-687 Windows 8.1 Configuration

Official Microsoft Academic Courseware and Labs

CERTIFICATION EXAM REQUIRED 70-687





PROGRAM OUTLINELesson 1: Installing and Deploying Windows 8

Introducing Windows 8 Preparing to Install Windows 8 Installing Windows 8 Lab A: Installing Windows 8 Automating the Installation of Windows 8 Lab B: Performing an Unattended Installation of Windows 8

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Activating Windows 8 Lesson 2: Upgrading and Migrating to Windows 8

Upgrading to Windows 8 Migrating to Windows 8 Migrating User Data and Settings Lab: Migrating to Windows 8

Lesson 3: Managing Disks and Device Drivers

Managing Disks, Partitions, and Volumes Maintaining Disks, Partitions, and Volumes Working with Virtual Hard Disks Lab A: Managing Disks Installing and Configuring Device Drivers Lab B: Configuring Device Drivers

Lesson 4: Configuring and Troubleshooting Network Connections

Configuring IPv4 Network Connectivity Configuring IPv6 Network Connectivity Implementing Automatic IP Address Allocation Lab A: Configuring Network Connection Implementing Name Resolution Troubleshooting Network Connectivity Lab B: Troubleshooting Network Connectivity

Lesson 5: Implementing Wireless Network Connections

Overview of Wireless Networks Implementing a Wireless Network Lab: Planning the Implementation of Wireless Network Connections


Overview of Threats to Network Security Implementing Windows Firewall Lab A: Configuring Inbound and Outbound Firewall Rules Securing Network Traffic Lab B: Configuring IPSec Rules Configuring Windows Defender Lab C: Configuring Host-Based Virus and Malware Protection

Lesson 7: Configuring File Access and Printers on Windows 8 Clients

Managing File Access Managing Shared Folders Configuring File Compression Lab A: Configuring File Access Managing Printers Lab B: Configuring Printers Overview of SkyDrive

Lesson 8: Securing Windows 8 Desktops

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Authentication and Authorization in Windows 8 Implementing GPOs Lab A: Implementing Local Group Policy Objects (GPOs) Securing Data with EFS and BitLocker Lab B: Securing Data Configuring User Account Control Lab C: Configuring Testing User Account Control (UAC)

Lesson 9: Configuring Applications

Install and Configure Applications Managing Apps from the Windows Store Configuring Internet Explorer Settings Lab A: Configuring Internet Explorer Security Configuring Application Restrictions in the Enterprise Lab B: Configuring AppLocker

Lesson 10: Optimizing and Maintaining Windows 8 Client Computers

Optimizing the Performance of Windows 8 Lab A: Optimizing Windows 8 Performance Managing the Reliability of Windows 8 Managing Windows 8 Updates Lab B: Maintaining Windows Updates

Lesson 11: Configuring Mobile Computing and Remote Access

Configuring Mobile Computers and Device Settings Lab A: Configuring a Power Plan Configuring VPN Access Lab B: Implementing a Virtual Private Network Connection Configuring Remote Desktop and Remote Assistance Lab C: Implementing Remote Desktop Overview of DirectAccess

Lesson 12: Implementing Hyper-V

Overview of Hyper-V Creating Virtual Machines Managing Virtual Hard Disks Managing Snapshots Lab: Implementing Hyper-V

Lesson 13: Troubleshooting and Recovering Windows 8

Backing Up and Restoring Files in Windows 8 Recovery Options in Windows 8 Lab: Recovering Windows 8


Attendance: 50%

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Participation: 50%

20688A: MAINTAINING AND MANAGING WINDOWS 8

PROGRAM DESCRIPTION Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, five day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.


Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.

Troubleshoot startup issues and operating system services on a Windows 8.1 system.

Resolve issues related to hardware devices and device drivers. Troubleshoot computers remotely. troubleshoot issues related to network connectivity. Troubleshoot client configuration failures and GPO application issues. Troubleshoot issues related to user settings. Troubleshoot remote connectivity issues. Resolve issues related to accessing resources from computers that are domain-

joined. Resolve issues related to accessing resources from computers that are not

domain-joined. Troubleshoot issues related to application installation and operation. Maintain Windows 8.1 following deployment. Design and implement extranet connectivity for Windows 8. Recover a computer running Windows 8.1.

TARGETED JOB ROLES IT Professionals Enterprise/Desktop Support Technicians

ADMISSION REQUIREMENTS

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Individuals applying for this program are required to:



PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills CompTIA A+/Net+/Sec+ certifications




20688 Supporting Windows 8.1 40The approximate time required to complete this program is five days for day students, and approximately 10 nights for evening students.

REQUIRED TEXTBOOK

70-688 Windows 8.1 Supporting

Official Microsoft Academic Courseware and Labs

CERTIFICATION EXAM REQUIRED 70-688


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PROGRAM OUTLINELesson 1: Planning and Implementing Management of Windows 8

Local and Remote Management of Windows 8 Using Windows PowerShell for Management Using Group Policy for Management Additional Tools for Managing Windows 8

Lesson 2: Designing and Implementing an Installation Strategy

Determining a Deployment Strategy for Windows 8 Planning a Migration Strategy to Windows 8 Planning and Implementing Additional Windows 8 Deployment Methods Planning for Operating System Virtualization

Lesson 3: Planning and Implementing Authentication for Windows 8

Overview of User Authentication Overview of Domain-Based Security

Lesson 4: Planning and Implementing IP Addressing and Intranet Connectivity

Designing IPv4 Addressing Designing IPv6 Addressing Overview of Wired Network Connectivity Designing Wireless Network Connectivity Securing Network Connectivity with Windows Firewall

Lesson 5: Implementing an Application Strategy for Windows 8

Designing Application Deployment Planning an Application Compatibility Strategy Managing Windows 8 Apps

Lesson 6: Planning and Implementing a Solution for User Settings

Managing User Profiles Overview of UE-V Deploying and Using UE-V

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Lesson 7: Configuring Cloud Services

Overview of Cloud Services Overview of Office 365

Lesson 8: Implementing Windows Intune

Introduction to Windows Intune Deploying Windows Intune Clients Basic Windows Intune Administration

Lesson 9: Managing Computers by Using Windows Intune

Working with Policies and Updates Deploying Software with Windows Intune

Lesson 10: Planning and Implementing Access to File and Print Resources

Managing Local Storage Planning Access to File Shares Planning File Caching Planning, Installing and Configuring Printing

Lesson 11: Planning and Implementing Encryption for Windows 8

Planning EFS Planning and Implementing BitLocker

Lesson 12: Designing and Implementing Endpoint Security for Windows 8

Planning an Update Strategy Implementing Virus and Malware Protection Implementing AppLocker

Lesson 13: Designing and Implementing Extranet Connectivity

Configuring Virtual Private Networks for Windows 8 Planning Direct Access for Windows 8 Managing Mobile Devices

Lesson 14: Planning and Implementing a Recovery Solution

Overview of the Windows 8 Boot Process Repairing Stability Issues in Windows 8 Planning User Data Recovery for Windows 8



COMPTIA NETWORK +

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Describe bounded network media. Identify unbounded network media. Identify the major types of network implementations. Identify TCP/IP addressing and data delivery methods. Implement routing technologies. Identify the major services deployed on TCP/IP networks. Identify the infrastructure of a WAN implementation. Identify the components used in cloud computing and virtualization. Describe basic concepts related to network security. Prevent security breaches. Respond to security incidents. Identify the components of a remote network implementation. Identify the tools, methods, and techniques used in managing a network. Describe troubleshooting of issues on a network.





PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Professional Helpdesk or Computer Support Experience

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CompTIA A+ Certification is helpful but not required






CompTIA Network +






131









Physical Network Topologies Logical Network Topologies Ethernet Networks Network Devices VLANs



Lesson 6: Routing



Assign IP Addresses Domain Naming Services

132

TCP/IP Commands Common TCP/IP Protocols








Physical Security Controls Network Access Controls Install and Configure Firewalls Harden Networks Intrusion Detection and Prevention Educate Users

Lesson 12: Responding to Security Incidents







Network Troubleshooting Models

133

Network Troubleshooting Utilities Hardware Troubleshooting Tools Common Connectivity Issues Troubleshoot Security Configuration Issues Troubleshoot Security Issues



COMPUTER HACKING FORENSIC INVESTIGATOR (CHFI)

PROGRAM DESCRIPTION The Computer Hacking Forensic Investigator program presents a detailed methodological approach to computer forensics and evidence analysis. It is a comprehensive course covering major forensic investigation scenarios that enable students to acquire hands-on experience on various forensic investigation techniques and standard tools necessary to successfully carry out a computer forensic investigation.

If you or your organization requires the knowledge or skills to identify, track, and prosecute the cybercriminals, then this is the course for you. This course helps students to excel in digital evidence acquisition, handling and analysis in a forensically sound manner. Acceptable in a court of law, these skills will lead to successful prosecutions in various types of security incidents such as data breaches, corporate espionage, insider threats and other intricate cases involving computer systems.

CHFI is a certification that gives a complete overview of the process that a forensic investigator must follow when investigating a cybercrime. It includes not only the right treatment of the digital evidence in order to be accepted in the Courts but also useful tools and techniques that can be applied to investigate an incident.


The computer forensic investigation process and the various legal issues involved

Evidence searching, seizing and acquisition methodologies in a legal and forensically sound manner

Different types of digital evidence, rules of evidence, digital evidence examination process, and electronic crime and digital evidence consideration by crime category

Roles of first responder, first responder toolkit, securing and evaluating electronic crime scene, conducting preliminary interviews, documenting electronic crime scene, collecting and preserving electronic evidence, packaging and transporting electronic evidence, and reporting the crime scene

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How to set up a computer forensics lab and the tools involved in the lab Various file systems and how to boot a disk Gathering volatile and nonvolatile information from Windows Data acquisition and duplication rules, validation methods and tools required How to recover deleted files and deleted partitions in Windows, Mac OS X, and

Linux The process involved in forensic investigation using AccessData FTK and

EnCase Steganography and its techniques, Steganalysis, and image file forensics Password Cracking Concepts, tools, types of password attacks and how to

investigate password protected files Different types of log capturing, log management, time synchronization, and

log capturing tools How to investigate logs, network traffic, wireless attacks, and web attacks How to track e-mails and investigate e-mail crimes Mobile forensics and mobile forensics software and hardware tools How to write investigative reports

TARGETED JOB ROLES Junior Computer Forensics Investigator Incident Response Technician Junior Computer Security Analyst



PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Basic IP addressing knowledge Certified Ethical Hacker (CEH) certification or equivalent experience


CLASS SCHEDULEDay students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 7:00 PM to 11:00PM. For day students, an hour lunch break will be taken every day from 11:30AM

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to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


CHFI Computer Hacking Forensic Investigator 40



CHFI v9 e-Courseware

CERTIFICATION EXAM REQUIRED CHFI





PROGRAM OUTLINELesson: 1

Computer Forensics in Today’s World Computer Forensics Investigation Process Understanding Hard Discs and File Systems

Lesson: 2

Operating Systems Forensics Defeating Anti-Forensic Techniques Data Acquisition and Duplication

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Lesson: 3

Network Forensics Investigating Web Attacks Database Forensics

Lesson: 4

Cloud Forensics Malware Forensics Investigating Email Crimes

Lesson: 5

Mobile Forensics Investigative Reports




PROGRAM DESCRIPTION This subject will immerse you into an interactive environment where you will be shown how to scan, test, hack and secure your own systems. The lab intensive environment gives you in-depth knowledge and practical experience with the current essential security systems. You will begin by understanding how perimeter defenses work and then be led into scanning and attacking your own networks, no real network is harmed. You will then learn how intruders escalate privileges and what steps can be taken to secure a system. You will also learn about Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation. When you leave this intensive 5 day class, you will have hands on understanding and experience in Ethical Hacking.

PERFORMANCE OBJECTIVES Students will learn: Background of technology and technological operations Risk and system analysis Systems securities and vulnerabilities Regulations and ethics

TARGETED JOB ROLES Site Administrators Security Auditors

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Security Professionals










CEHv9 e-Courseware


138














139



Trojan Concepts Types of Trojans Virus and Worm Concepts Ransomware Malware Reverse Engineering Malware Detection Countermeasures Penetration Testing

Lesson 7: Sniffing





DoS/DDoS Concepts DoS/DDoS Attack Techniques Botnets DoS/DDos Attack Tools Counter Measures DoS/DDos Protection Tools


140





Web App Concepts Web App Threats Web App Hacking Methodology Attack Web Servers Analyze Web Apps Authorization Attack Schemes Perform Injection Attacks Attack Data Connectivity




Wireless Statistics Wireless Concepts Wireless Encryption Breaking Encryption Defending Against WPA Cracking Wireless Threats Wireless Hacking Methodology WEP/WPA Cracking Tools Counter Measures Security Tools


Mobile Platform Attack Vectors Hacking Android/IOS

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Hacking Windows/BlackBerry Mobile Device Management Mobile Security Guidelines and Tools









CERTIFIED NETWORK DEFENDER (CND)

PROGRAM DESCRIPTIONThe Certified Network Defender (CND) cyber security training program was developed as a result of extensive market research and surveys to give students a detailed understanding and the hands-on ability to act in real-life situations involving network defense.

This course instructs entry and junior level network security administrators on Defense-in-Depth network security preparedness. It covers the protect, detect, and respond approach to network security. Hands-on labs, based on major network security tools and techniques, give network administrators real world experience on current network security technologies and operations.

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The included study kit provides over 10 GB of network security best practices, assessments, and protection tools. The kit also contains templates for various network policies and several white papers for additional learning.

This cyber security training is skills-based and lab intensive. It based on a job-task analysis and the cyber security education framework presented by the National Initiative of Cybersecurity Education (NICE). The course has been mapped to global job roles and responsibilities and the Department of Defense (DoD) job roles for system and network administrators.

The CND cyber security certification will verify that students have the technical depth required to actively design, monitor, and defend a secure network for an organization.


Various network security controls, protocols, and devices How to determine appropriate location for IDS/IPS sensors, tuning IDS for false

positives and false negatives, and configurations to harden security through IDPS technologies

How to implement secure VPNs for their organization How to identify various threats to wireless networks and learn how to mitigate

them How to monitor and conduct signature analysis to detect various types of

attacks and policy violation activities How to perform risk assessment, vulnerability assessment/scanning through

various scanning tools and generate detailed reports on it How to identify the critical data, choose appropriate back up method, media

and technique to perform successful backup of organization data on regular basis

How to provide first response to the network security incident and assist IRT team and forensics investigation team in dealing with an incident

How to troubleshoot their network for various network problems How to identify various threats on organization network How to design and implement various security policies for their organizations The importance of physical security and able to determine and implement

various physical security controls for their organizations How to harden security of various hosts individually in the organization’s

network How to choose appropriate firewall solutions, topology, and configurations to

harden security through firewall

TARGETED JOB ROLES Entry Level Network Administrators Entry Level Network Security Administrators Junior Network Security Engineers Junior Network Defense Technicians Security Analysts Security Operators

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PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Basic IP addressing knowledge Computer security knowledge and skills



PROGRAM HOURSSeminar Number Seminar Title Contact HoursCND Certified Network Defender 40


REQUIRED TEXTBOOKCertified Network Defender Volume 1EC-Council Official CoursewareIncludes: 3 Books (Courseware and Lab Manual) & Tools (Downloadable Online and Instruction provided in the Courseware)

CERTIFICATION EXAM REQUIRED EC-Council Certified Network Defender – CND 312-38

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INSTRUCTIONAL METHODS Lecture Overhead slides Lab Exercises


OUTLINEDay 1

Computer Network Defense Fundamentals Network Security Threats, Vulnerabilities, and Attacks Network Security Controls, Protocols, and Perimeter Appliances Secure Firewall Configuration, Deployment and Management

Day 2

Secure IDS Configuration and Management Secure VPN Configuration and Management Designing a Secure Network Network Traffic Signatures and Analysis

Day 3

Monitoring and Securing Network Traffic Network Vulnerability Scanning Monitoring and Securing Network Traffic Network Vulnerability Scanning

Day 4

Host/System Security Physical Security Designing and Implementation of Network Security Policies

Day 5

Network Incident Response and Management Network Backup and Disaster Recovery Wireless Network Defense

GRADING Grading will be assigned as follows:

-Attendance: 50%

-Lab Assignments: 50%

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COMPTIA ADVANCED SECURITY PRACTITIONER (CASP)

PROGRAM DESCRIPTIONThis 5-day program is designed for people looking to start or enhance their careers as information security experts. You will build knowledge and skills in enterprise security, risk management and incident response, research and analysis, integration of computing, communications and business disciplines, as well as technical integration of enterprise components. Through this program, you will be expected to develop your knowledge of general security concepts, and the specific tools and procedures used to guard against intrusion, hacking, and cybercrimes. The program course material will center around these subject matter areas as they relate to the CASP certification exam objectives.

PERFORMANCE OBJECTIVESIn this course, you will analyze and apply advanced security concepts, principles, and implementations that contribute to enterprise-level security. Students will learn:

Manage risk in the enterprise. Integrate computing, communications, and business disciplines in the

enterprise. Use research and analysis to secure the enterprise. Integrate advanced authentication and authorization techniques. Implement cryptographic techniques. Implement security controls for hosts. Implement security controls for storage. Analyze network security concepts, components, and architectures, and

implement controls. Implement security controls for applications. Integrate hosts, storage, networks, and applications in a secure enterprise

architecture. Conduct vulnerability assessments. Conduct incident and emergency responses.

TARGETED JOB ROLES

Network Security Engineer Information Security Specialist Information Security Auditor Security Analyst Security Architect Site Security Administrator



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PROGRAM HOURSSeminar Number Seminar Title Contact Hours

CASP CompTIA Advanced Security Practitioner 40


REQUIRED TEXTBOOKCompTIA Advanced Security Practitioner (CASP) (Exam CAS-002) Number 093023SECC (Rev 1.1)Publisher: Logical Operations, Inc.

CERTIFICATION EXAM REQUIRED

CompTIA Advanced Security Practitioner CAS-002


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Lecture Overhead slides Cloud-based Lab exercises and labs


PROGRAM OUTLINE

Day 1:

Lesson 1: Managing Risk

Identify the Importance of Risk Management Assess Risk Mitigate Risk Integrate Documentation into Risk Management

Lesson 2: Integrating Computing, Communications, and Business Disciplines

Facilitate Collaboration Across Business Units Secure Communications and Collaboration Solutions Implement Security Activities Throughout the Technology Life Cycle

Day 2:

Lesson 3: Using Research and Analysis to Secure the Enterprise

Determine Industry Trends and Effects on the Enterprise Analyze Scenarios to Secure the Enterprise

Lesson 4: Integrating Advanced Authentication and Authorization Techniques

Implement Authentication and Authorization Technologies Implement Advanced Identity Management

Lesson 5: Implementing Cryptographic Techniques

Describe Cryptographic Concepts Choose Cryptographic Techniques Choose Cryptographic Implementations

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Day 3:

Lesson 6: Implementing Security Controls for Hosts

Select Host Hardware and Software Harden Hosts Virtualize Servers and Desktops Implement Cloud Augmented Security Services Protect Boot Loaders

Lesson 7: Implementing Security Controls for Enterprise Storage

Identify Storage Types and Protocols Implement Secure Storage Controls

Lesson 8: Analyzing and Implementing Network Security

Analyze Network Security Components and Devices Analyze Network-Enabled Devices Analyze Advanced Network Design Configure Controls for Network Security

Day 4:

Lesson 9: Implementing Security Controls for Applications

Identify General Application Vulnerabilities Identify Web Application Vulnerabilities Implement Application Security Controls

Lesson 10: Integrating Hosts, Storage, Networks, and Applications in a Secure Enterprise Architecture

Implement Security Standards in the Enterprise Select Technical Deployment Models Secure the Design of the Enterprise Infrastructure Secure Enterprise Application Integration Enablers

Day 5:

Lesson 11: Conducting Vulnerability Assessments

Select Vulnerability Assessment Methods Select Vulnerability Assessment Tools

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Lesson 12: Responding to and Recovering from Incidents

Design Systems to Facilitate Incident Response Conduct Incident and Emergency Responses


Student Attendance: 50% Student Participation in Lab Exercises: 50%

EC-COUNCIL CERTIFIED ENCRYPTION SPECIALIST (ECES)

PROGRAM DESCRIPTION Secure organizations employ multiple levels of encryption – database encryption, VoIP encryption, portable storage encryption, mobile devices encryption, Wi-Fi encryption, e-mail encryption, file encryption – server/desktop, network link encryption, web server encryption, tape backup encryption and many more.

Some of the most recent attacks that have had serious consequences share one thing in common – they all had either little or no effective encryption. This resulted in thousands of users being affected and hundreds of millions in losses. It resulted in serious decline of brand value and public embarrassment. And these were not technically naïve companies by any means. To name a few – SONY PS3, RSA, iPhone, LinkedIn.

The ECES course introduces students to modern symmetric key cryptography including the details of algorithms such as Feistel Networks, DES, and AES as well as an overview of many other algorithms such as Blowfish, Twofish, Skipjack, and others. Other topic areas include the basics of information theory as it applies to cryptography; an introduction to hashing algorithms including MD5, MD6, SHA, Gost, RIPMD 256 and others; asymmetric cryptography including thorough descriptions of RSA, Elgamal, Elliptic Curve, and DSA; significant concepts such as diffusion, confusion, and Kerkcho’s principle.


The basics of information theory as it applies to cryptography. An introduction to hashing algorithms including MD5, MD6, SHA, Gost, RIPMD

256 and others.

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Asymmetric cryptography including thorough descriptions of RSA, Elgamal, Elliptic Curve, and DSA.

Significant concepts such as diffusion, confusion, and Kerkcho’s principle. Types of encryption standards and their differences. How to select the best standard for your organization. How to enhance your pen-testing knowledge in encryption. Correct and incorrect deployment of encryption technologies. Common mistakes made in implementing encryption technologies. Best practices when implementing encryption technologies.

TARGETED JOB ROLES

Entry Level Penetration Testers Junior Computer Forensic Specialists Anyone involved in basic information security operations




PREREQUISITES Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Basic IP addressing knowledge No prior knowledge of cryptography is assumed, and no mathematical skills

beyond basic algebra are required.


CLASS SCHEDULEDay students will attend weekday classes from 8:00AM to 5:00PM for five days. Classes for evening students will be held Monday through Friday from 7:00 PM to 11:00PM. For day students, an hour lunch break will be taken every day from 11:30AM to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening

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students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


ECES EC-Council Certified Encryption Specialist 24

The approximate time required to complete this program is three days for day students and six nights for evening students.

REQUIRED TEXTBOOKCertified Encryption Specialist Vol. 1EC-Council Official Courseware

CERTIFICATION EXAM REQUIRED EC-Council Certified Encryption Specialist 212-81


Lecture Overhead slides


PROGRAM OUTLINEDay 1:

Introduction and History of Cryptography Symmetric Cryptography & Hashes

Day 2:

Number Theory and Asymmetric Cryptography Applications of Cryptography

Day 3:

Cryptanalysis


Attendance: 50%

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Participation: 50%

EC-COUNCIL CERTIFIED SECURITY ANALYST (ECSA)

SEMINAR DESCRIPTIONECSA is one of the best cyber security certifications and is like no other! It is a globally accepted cyber security course and certification covering the testing of modern infrastructures, operating systems and application environments. Students also learn penetration testing documentation and reporting.

This 5-day cyber security training is highly interactive, comprehensive, standards-based, and methodology intensive with real-world labs. Emphasis is placed on the practical competency of the student.

This is all achieved through the iLabs cyber range which allows students to dynamically access a host of Virtual Machines preconfigured with vulnerabilities, exploits, tools, and scripts from anywhere with an internet connection.

Our web portal enables students to launch an entire range of target machines and access them remotely with one simple click. It is the most cost effective, easy to use, live range lab solution available! With iLabs, lab exercises can be accessed 24x7 allowing the student to practice skills in a safe, fully functional network anytime it’s convenient.

Our guided step-by-step labs include exercises with detailed tasks, supporting tools, and additional materials as well as our state-of-the-art “Open Environment” allowing students to launch a complete Live range open for any form of hacking or testing.

PERFORMANCE OBJECTIVESThis course is intensively hands-on and a tremendous amount of emphasis is placed on practical competency.

The student must conduct a detailed penetration test through the EC-Council Cyber Range iLabs environment and submit a written report via EC-Council’s ASPEN system.

The design of the course is such that the instructor in the class will actually take you through the core concepts of conducting a penetration test and guide you through the report writing process for this organization.

The course is comprised of 2 sets of lab challenges. Both are on the EC- Council ilabs Cyber Range. The first set covers practice labs for each module. The other is a Challenge Scenario which mimics an actual penetration test in an imaginary financial service company. As a pre-requisite, you will be required to actually complete a penetration testing activity and submit a report to EC-Council before you will be allowed to attempt the ECSAV9 Exam.

TARGETED JOB ROLES Penetration Tester

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Network Administrator Firewall Administrator Security Tester Risk Assessment Professionals

ADMISSION REQUIREMENTSIndividuals applying for this seminar are required to:







ECSA EC-Council Certified Security Analyst 40The approximate time required to complete this program is five days for day students and ten nights for evening students.

REQUIRED TEXTBOOKCertified Security Analyst Volume 9EC-Council Official Courseware

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CERTIFICATION EXAM REQUIRED EC-Council Certified Security Analyst (ECSA)

INSTRUCTIONAL METHODS Instructor Guided Lab exercises (Primary) Lecture (Secondary)


PROGRAM OUTLINEDay 1: 8 Hours Lecture

Security Analysis and Penetration Testing Methodologies TCP/IP Packet Analysis Pre-penetration Testing Steps

Day 2: 3 Hours Lecture, 5 Hours Lab Work

Information Gathering Methodology Vulnerability Analysis External Network Penetration Testing Methodology Internal Network Penetration Testing Methodology


Firewall Penetration Testing Methodology IDS Penetration Testing Methodology Web Application Penetration Testing Methodology


SQL Penetration Testing Methodology Database Penetration Testing Methodology Wireless Network Penetration Testing Methodology


Mobile Devices Penetration Testing Methodology Cloud Penetration Testing Methodology Report Writing and Post Test Actions


Attendance: 50% Lab Assignments: 50%

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In addition, you will be required to actually complete a penetration testing activity and submit a report to EC-Council before you will be allowed to attempt the ECSAV9 Exam.

EC-COUNCIL D ISASTER RECOVERY PROFESSIONAL (EDRP)

PROGRAM DESCRIPTIONA disaster recovery plan (DRP) - sometimes referred to as a business continuity plan (BCP) or business process contingency plan (BPCP) - describes how an organization is to deal with potential disasters. Just as a disaster is an event that makes the continuation of normal functions impossible, a disaster recovery plan consists of the precautions taken so that the effects of a disaster will be minimized, and the organization will be able to either maintain or quickly resume mission-critical functions. Typically, disaster recovery planning involves an analysis of business processes and continuity needs; it may also include a significant focus on disaster prevention.

The EDRP program teaches you the methods in identifying vulnerabilities and how to implement appropriate countermeasures to prevent and mitigate failure risks for an organization. It also provides a foundation in disaster recovery principles, including preparation of a disaster recovery plan, assessment of risks in the enterprise, development of policies and procedures, and an understanding of the roles and relationships of various members of an organization, implementation of a plan, and recovering from a disaster.

This EDRP course takes an enterprise-wide approach to developing a disaster recovery plan. Students will learn how to create a secure network by putting policies and procedures in place, and how to restore a network in the event of a disaster.


The ability to plan, organize, and direct the testing of disaster response, recovery support, and business recovery procedures.

TARGETED JOB ROLES Junior Network Server Administrators Firewall Administrators Junior Security Testers Junior System Administrators Risk Assessment Professionals



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EDRP EC-Council Disaster Recovery Professional 40

The approximate time required to complete this program is five days for day students and 10 evenings for evening students.

REQUIRED TEXTBOOKDisaster Recovery Professional - Volume 1EC-Council Official CoursewareInclude: 3 Books (Courseware and Lab Manual) and 1 Tools CD

CERTIFICATION EXAM REQUIRED EC-Council Disaster Recovery Professional 312-76

INSTRUCTIONAL METHODS Lecture Hands-on Labs Overhead slides

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PROGRAM OUTLINEDay 1:

Introduction to Disaster Recovery and Business Continuity Nature and Causes of Disasters Emergency Management Laws and Acts

Day 2:

Business Continuity Management Disaster Recovery Planning Process Risk Management Facility Protection

Day 3:

Data Recovery System Recovery Backup and Recovery Centralized and Decentralized System Recovery

Day 4:

Windows Data Recovery Tools Linux, Mac and Novell Netware Data Recovery Tools Incident Response

Day 5:

Role of Public Services in Disaster Organizations Providing Services during Disasters Organizations Providing Disaster Recovery Solutions Case Studies



ITIL V3 FOUNDATIONS

PROGRAM DESCRIPTIONIf you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Lifecycle Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service

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management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.











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SEMINAR HOURS

Seminar Number Seminar Title Contact HoursITL-FND ITIL v3 Foundations 40



IT Infrastructure Library (ITIL) Foundation Certification (2011 Lifecycle Edition)







160













The Service Desk Function The Technical Management Function

161

The IT Operations Management Function The Application Management Function





CISSP – CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL

PROGRAM DESCRIPTION Welcome to Certified Information Systems Security Professional (CISSP)®: Fourth Edition. With your completion of the prerequisites and necessary years of experience, you are firmly grounded in the knowledge requirements of today’s security professional. This course will expand upon your knowledge by addressing the essential elements of the eight domains that comprise a Common Body of Knowledge (CBK)® for information systems security professionals. The course offers a job-related approach to the security process, while providing a framework to prepare for CISSP certification.

CISSP is the premier certification for today’s information systems security professional. It remains the premier certification because the sponsoring organization, the International Information Systems Security Certification Consortium, Inc. (ISC)2 ®, regularly updates the test by using subject matter experts (SMEs) to make sure the material and the questions are relevant in today’s security environment. By defining eight security domains that comprise a CBK, industry standards for the information systems security professional have been established. The skills and knowledge you gain in this course will help you master the eight CISSP domains and ensure your credibility and success within the information systems security field.


Analyze components of the Security and Risk Management domain. Analyze components of the Asset Security domain. Analyze components of the Security Engineering domain. Analyze components of the Communications and Network Security domain. Analyze components of the Identity and Access Management domain. Analyze components of the Security Assessment and Testing domain. Analyze components of the Security Operations domain. Analyze components of the Software Development Security domain.

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TARGETED JOB ROLES Security Auditors or Specialists Risk Management Professionals Network Admistrators Network Engineers



PREREQUISITES Network +/Security + Certification or Equivalent Experience CyberSecurity Experience Highly Recommended Five Years Direct Work Experience Required for Certification




CISSP Certified Information Security Systems Professional 40


REQUIRED TEXTBOOKCertified Information Systems Security Professional (CISSP): Fourth Edition


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CERTIFICATION EXAM REQUIRED CISSP Exam (ISC2)





PROGRAM OUTLINELesson 1: Security and Risk Management

Security Governance Principles Compliance Professional Ethics Security Documentation Risk Management Threat Modeling Business Continuity Plan Fundamentals Acquisition Strategy and Practice Personnel Security Policies Security Awareness and Training

Lesson 2: Asset Security

Asset Classification Privacy Protection Asset Retention Data Security Controls Secure Data Handling

Lesson 3: Security Engineering

Security in the Engineering Lifecycle System Component Security Security Models Controls and Countermeasures in Enterprise Security Information System Security Capabilities Design and Architecture Vulnerability Mitigation Vulnerability Mitigation in Embedded, Mobile, and Web-Based Systems

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Cryptography Concepts Cryptography Techniques Site and Facility Design for Physical Security Physical Security Implementation in Sites and Facilities

Lesson 4: Communications and Network Security

Network Protocol Security Network Components Security Communication Channel Security Network Attack Mitigation

Lesson 5: Identity and Access Management

Physical and Logical Access Control Identification, Authentication, and Authorization Identity as a Service Authorization Mechanisms Access Control Attack Mitigation

Lesson 6: Security Assessment and Testing

System Security Control Testing Software Security Control Testing Security Process Data Collection Audits

Lesson 7: Security Operations

Security Operations Concepts Physical Security Personnel Security Logging and Monitoring Preventative Measures Resource Provisioning and Protection Patch and Vulnerability Management Change Management Incident Response Investigations Disaster Recovery Planning Disaster Recovery Strategies Disaster Recovery Implementation

Lesson 8: Software Development Security

Security Principles in the System Lifecycle Security Principles in the Software Development Lifecycle Database Security in Software Development Security Controls in the Development Environment Software Security Effectiveness Assessment

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Documents

Denver VA State Catalog (Rev 8.24.06)€¦ · Web viewThe School provides world-class technology and equipment for student training. ... The CompTIA A+ (Exam 220-901) course can