Denver “The Mile High City” 5,120’ – 5,585’ elevation range Population: City 557,917 (150 sq. mi.) - Metro Area 2,586,568 (1,000 sq. mi.) Population:

Denver “The Mile High City” 5,120’ – 5,585’ elevation range

• Population: City 557,917 (150 sq. mi.) - Metro Area 2,586,568 (1,000 sq. mi.)Population: City 557,917 (150 sq. mi.) - Metro Area 2,586,568 (1,000 sq. mi.)

• Over 12,800 City Employees, 207 ArcGIS Users, 34 Departments Actively Over 12,800 City Employees, 207 ArcGIS Users, 34 Departments Actively

using GISusing GIS

• 685 GIS Layers, accessible through an IMS intranet site685 GIS Layers, accessible through an IMS intranet site

• GIS Information Available to the PublicGIS Information Available to the Public

•10 Municipalities Contributing Regional GIS Data 10 Municipalities Contributing Regional GIS Data

• A National Center of the Geospatial IndustryA National Center of the Geospatial Industry

• 250 private companies in GIS-related industries250 private companies in GIS-related industries

• 11,000 employees in GIS-related industries11,000 employees in GIS-related industries

• Federal agencies: USGS, NOAA, INSTARR, USFS, etc.Federal agencies: USGS, NOAA, INSTARR, USFS, etc.

• University GIS programs at Metro, DU, CU, CSU, many CC’sUniversity GIS programs at Metro, DU, CU, CSU, many CC’s

• Population: City 557,917 (150 sq. mi.) - Metro Area 2,586,568 (1,000 sq. mi.)Population: City 557,917 (150 sq. mi.) - Metro Area 2,586,568 (1,000 sq. mi.)

• Over 12,800 City Employees, 207 ArcGIS Users, 34 Departments Actively Over 12,800 City Employees, 207 ArcGIS Users, 34 Departments Actively

using GISusing GIS

• 685 GIS Layers, accessible through an IMS intranet site685 GIS Layers, accessible through an IMS intranet site

• GIS Information Available to the PublicGIS Information Available to the Public

•10 Municipalities Contributing Regional GIS Data 10 Municipalities Contributing Regional GIS Data

• A National Center of the Geospatial IndustryA National Center of the Geospatial Industry

• 250 private companies in GIS-related industries250 private companies in GIS-related industries

• 11,000 employees in GIS-related industries11,000 employees in GIS-related industries

• Federal agencies: USGS, NOAA, INSTARR, USFS, etc.Federal agencies: USGS, NOAA, INSTARR, USFS, etc.

• University GIS programs at Metro, DU, CU, CSU, many CC’sUniversity GIS programs at Metro, DU, CU, CSU, many CC’s

City and County of Denver - Enterprise GIS Source: DenverGIS

Agency GIS groups

City and County of Denver - Enterprise GIS

• 1980’s: Community Planning and Development Agency (CPDA), Wastewater Management Division (WMD)

• WMD Engineering• WMD Customer Service

• 1990’s: Assessment Division Public Works Engineering (PWGIS)

Department of Environmental HealthDenver International Airport

• Agency specific uses, ½ to 5 FTE’s. • 1996 - GIS Steering Committee formed.

• Recognition of a need to collaborate efforts• 1998 – acquired funding for GIS server, and 3 FTE’s, within Public Works Dept – Corporate GIS.

• 2001 – Corporate GIS moved to Information Technology Department, and renamed DenverGIS

GIS at Denver

Agency Level

WMD CS

OED

PW WMD

PW DES

DIA

ASMTPOLICE

CPD

DEH


DenverGIS

WMD CS

OED

PW WMD

PW DES

DIA

ASMTPOLICE

CPD

DEH

DenverGIS - 2001


• DenverGIS provides standards, policies, procedures, data serving. • Agencies implement GIS for specific purposes, and interact with DenverGIS.• Creates culture of cooperation.

WMD CS

OED

PW WMD

PW DES

DIA

ASMTPOLICE

CPD

DEHDenverGI

S

Centralized/Decentralized GIS

• Improved customer service • Streamlined business operation• Encourages sharing of common information

WMD CS

OED

PW WMD

PW DES

DIA

ASMTPOLICE

CPD

DEHDenverGI

S

Centralized/Decentralized GIS

DenverGIS

DenverGIS Core Functions and Staff

City and County of Denver - Enterprise GIS

• Data development, mgmt. hosting• Web development• Application development• Training• Standards development

• Metadata• Spatial Data• Database• Document management• Cartographic• Analysis• GIS job specifications

• Project management• Enterprise scale• Agency

DenverGIS Staff:

Director (1)GIS Administrator (1)Database Administrator (1)Senior GIS Developer (3)Associate GIS Developer (6)Staff GIS Developer (2)Senior GIS Analysts (2)GIS Analysts (4)GIS Technician (2)

Total: 22

Denver Address Database (DAD)

Address SubAddress

Geonames

Address has SubAddresses

Address has Geonames

AddressCard

Address has AddressCard

Address has AddressCard

Parcels

Buildings

Parcel has Addresses

Building has Addresses

Parcel has SubAddresses

Building has SubAddresses

The Denver Address Geodatabase is based upon the ESRI & FGDC Address Data Models.

The model associates multiple subaddresses (unit numbers) with a single address, and links addresses to existing features such as Parcels and Buildings.

Enterprise GIS Strategies and Deployments

GIS IntranetLocate, View, Map Intranet application


Live Denver Maps Demonstration

GIS InternetEnterprise GIS Strategies and

Deployments

GIS DayGeography Awareness,

Education Application of GIS


Mayor’s Water Quality InitiativeEnvironmental Issue

• Exfiltration from sanitary to storm sewers negatively impacts the quality of discharge water which flows into Cherry Creek and the South Platte River.

Solution• GIS is used to find intersections of Sanitary and Storm sewers and

calculate pipes relative position (Sanitary above, Sanitary below, or pipes even)

GIS in Health and Safety

Street Cross Section

Inlet Outlet Downstream gutterUpstream gutter

Siphon

• Siphon mains carry surface storm water flow below street crowns using natural pressure

• Work orders to apply larvacide are issued monthly for each Siphon Inlet, successfully addressing a serious threat to public health, the West Nile Virus

• Treatment history can be mapped and tracked for reporting on environmental compliance

Combating West Nile Virus


Police and FireCreating A Common GIS Operating

Picture

http://www.dispatchmonthly.com/conference/apco_1999/tuesday/mpdmdt.jpg

Crime AnalysisGIS in Health and Safety

GIS Crime Analysis - Phone Jack Bandits

1

UNIQUE CLEANERS1550 S COLORADO BLVD

08/06/03 WED 15:15

2COLORADO CENTER 9 THEATRE2000 S COLORADO BLVD

08/06/03 WED 22:45 3 MAJESTIC CLEANERS2110 S MONACO PKWY

08/19/03 TUE 18:00

4GREAT CLIPS

320 S COLORADO BLVD08/19/03 TUE 20:40 5

DARQUE TAN5075 LEETSDALE DR

08/19/03 TUE 22:55

COLORADO CENTER 9 THEATRE1699 S COLORADO BLVD

08/22/03 FRI 20:05

6

THE ALCHEMIST2737 E 3RD AVE

08/27/03 WED 15:508

9BIG EASY EXPRESSO

2908 E 6TH AVE08/27/03 WED 17:45

DEPENDABLE CLEANERS978 S MONACO PKWY

08/26/03 TUE 17:50

7

1 Standard Deviation Ellipse (Generated from Known Locations)

Suspects Arrested1025 S Colorado BlvdBelcaro Motel

Projected Location of Suspects’ Base of Operation


1

UNIQUE CLEANERS1550 S COLORADO BLVD

08/06/03 WED 15:15

2COLORADO CENTER 9 THEATRE2000 S COLORADO BLVD

08/06/03 WED 22:45 3 MAJESTIC CLEANERS2110 S MONACO PKWY

08/19/03 TUE 18:00

4GREAT CLIPS

320 S COLORADO BLVD08/19/03 TUE 20:40 5

DARQUE TAN5075 LEETSDALE DR

08/19/03 TUE 22:55

COLORADO CENTER 9 THEATRE1699 S COLORADO BLVD

08/22/03 FRI 20:05

6

THE ALCHEMIST2737 E 3RD AVE

08/27/03 WED 15:508

9BIG EASY EXPRESSO

2908 E 6TH AVE08/27/03 WED 17:45

DEPENDABLE CLEANERS978 S MONACO PKWY

08/26/03 TUE 17:50

7

1 Standard Deviation Ellipse (Generated from Known Locations)

Suspects Arrested1025 S Colorado BlvdBelcaro Motel

Projected Location of Suspects’ Base of Operation

Suspects Arrested1025 S Colorado Blvd

Belcaro Motel

Projected Locationof Suspects’ Base of

Operation


GIS Crime Analysis - Phone Jack Bandits

DOUGLAS

TELLER

ELBERT

CLEAR CREEKARAPAHOE

ADAMS

BOULDER

WELD MORGAN

BROOMFIELD

GILPIN

PARK

GRAND

JEFFERSON

DENVER

Regional Data Sharing

• Create a common operating picture for the region• Agreements with local, state, federal entities, and private partners • Participation in National Critical Facilities Energy Project

Creating A Common GIS Operating Picture

Homeland Security Training Exercises

Creating A Common GIS Operating Picture

Republic Plaza

Creating A Common GIS Operating Picture Homeland Security Training

ExercisesPepsi Center

After School Program AnalysisIdentifying under-served areas and tailoring programs

Technical Services/DenverGIS, Parks and Recreation City and County of Denver April 22, 2005

Creating Value in Society



Ferrell Lake

Action Plan for a healthy environment & a strong economy

Greenprint Denver

Tree Inventory Mobile ApplicationCustom ArcPad application for tree locations and attributes



Underutilized Land

GIS As A Decision Making Tool

Infill Development

Colfax Avenue Master Plan• “Main Street Zoning”• Major infill/redevelopment of a classic urban corridor



A Comprehensive analysis of existing and future fire stations and facilities over the next 25 years• Density of all calls for service• Density of calls for service with travel time > 4 minutes• Road network analysis• Future population and employment growth

Fire Facilities Master PlanGIS As A Decision Making Tool

Fire Facilities Master PlanBenefits• Enhanced safety• Repeatable process developed• Incorporation of the Glendale Fire Department into the Denver Fire department in 2005• A savings of $2,500,000 for a new fire station• A savings of $2,000,000 for two fire vehicles• Vastly improved delivery of service for both the City and County of Denver and the City of Glendale


Sanitary Sewer Master Plan• Planning capacity for redevelopment• Anticipating and resolving problems before they develop



Planning for FasTracksDelivering Business Value With GIS

PILARPermit, Inspection, License, Address, Review

Delivering Business Value With GIS

ESRI Awards• Special Achievement in GIS – 2002• Best Single Map Product Large Format - 2004• Best Overall Map – 2004• First Place – Web Based Application – 2005

Public Technology Institute

• Honorable Mention – DenverMaps Web Application - 2005

Westword Best of Denver

• Best Way to Get to Know Your Neighbors – DenverMaps - 2006

AwardsEnterprise GIS Strategies and

Deployments

Return on Investment

• Saving money and time • Increasing efficiency, accuracy, productivity • Communication and collaboration • Generating revenue • Supporting decision making • Aiding budget development • Building information bases • Managing resources

Delivering Business Value With GIS

WMD CS

OED

PW WMD

PW DES

DIA

ASMTPOLICE

CPD

DEHDenverGI

S

DenverGIS / Agency GIS Interaction case study:

WMD Customer Service GIS

Wastewater Management Division (WMD)

Customer Service Stormwater Billing

• 7 customer service representatives. GIS Administrator, Developer, Analyst, and 4 Investigator/GIS Technicians (14 total).

• Each property in Denver billed for its stormwater contribution.

• Ratio of impervious surface area to parcel area determines billing rate per 100 sq. ft. Billing rate applied for total impervious surface area.

Denver Wastewater Management Division - Customer Service GIS

• Enterprise Fund – financially self-sufficient; no general fund or tax dollars.

• $24 million in revenue generated in 2006 (154,000 accounts).

• Heavy need and use of GIS

• Justification to use this enterprise fund to aid overall DenverGIS

effort.

Light table projector digitizing system


6” pixel black and white (2000)


ISGIS interface


Realizing Return On Investment

• 2004 citywide impervious mapped from 6” color orthophotos. – Total project cost: $1M– Impervious surfaces $110,000

• Immediate benefits:– Saved digitizing time, allowing for greater productivity– Color imagery allowed for more feature identification– 1st citywide impervious map update since 1988

• 2004 stormwater billing revenue: $17.4M

• Projected revenue using 2004 impervious map: $19.1M

• Decided NOT to implement a citywide update.


Parcel map integrity• Parcel map converted from mylar to digital in late 1990’s

• 4 – 10 foot offset from orthophotos

• Long term solution – politically complicated and expensive.

• Short term solution – internal WMDCS parcel map edits.Our mission: To give all customers a stormwater bill that is as

accurate and current as possible.– 887 “update” investigations between April and November, 2006– Net gain of $73,187 in revenue.

Customer Service Focus

• Information for the rate payers – mailings, website, disclosure

• 9 second average call wait time, no call routing

• Online bill pay

• Customer requests – custom maps, site visits, requested disregard

• Reception desk for drop-ins

• Rate calculator

• Maps for all adjusted accounts


http://pwwmd.denvergov.org/customerservice/

https://pwwmd.denvergov.org/ipayment-client/payment


Customer Service

Focus

• Tangible evidence

the city is actually

doing something.

• Specifically, it’s

MY property.

• The map saves

a lot of explaining

and makes a great

wall hanging.

• Equitable, justifiable,

indisputable.

Customer Service Focus – Sample calls

• How are you sure my bill is accurate?

• My neighbor and I have the same size lot and house. My house is set back on the property, his is in the front. When it rains I notice his runoff goes into the street, mine into my lawn. He’s contributing more runoff to the system, why are our bills the same?

• I collect my runoff with buckets placed underneath the downspouts on my house, thus not contributing to runoff. Why am I charged?

• Where do my fees go? There’s no sewer inlet outside my house.

• I watch water run from my rooftop onto my lawn, which absorbs the water. Why am I being charged?


DenverGIS - Summary

Centralized / Decentralized model

Provides critical support city-wide

Expansion from 3 to 22 staff in 7 years

Increasing demand – snowball effect

Contact info:

DenverMaps: http://www.denvergov.org/GIS

Email: [email protected]


http://www.denvergov.org/GIS

2007 Geographic Information and Technology Association Conference: “Mission Possible”

GITA’s Mission: To provide excellence in education information exchange and applied research on the use and benefits of geospatial information and technology in business utility and government applications worldwide.

Attendees (~1,000):

Dominated by utilities and municipal government 6 attendees from Academia

Sessions:Enterprise Architecture & System Integration Operations management and Damage PreventionMobile applications CIP and Emergency Response ROI / Business Case New Technology DirectionsPublic Sector Project ManagementData Acquisition and Maintenance Internet and Web Services

Panels:Web MappingConsumer Applications

2007 GITA Conference: Impressions

•Low attendance

User Conference popularity

Small emphasis on the new generation GISers

•Consistent format reveals evolution

•Panels very informative, relevant, and revealing

•Lighter content, more networking?

•ESRI presence

ESRI

Intergraph

GE Energy

Telvent Miner & Miner

Advantica

Itron Inc.

AML SolutionsGroupBentley

Autodesk

Total exhibit floor space for 94 vendorsESRI portion of exhibit floor space (9.6%)

2007 GITA Vendor Exhibit Floorplan

• GITA President• Great party

Longer report on CGA website: gis.harvard.edu

Contact Info:Contact Info:

Jeff Blossom, Jeff Blossom, Senior GIS SpecialistSenior GIS Specialist

Harvard University Harvard University Center for Geographic AnalysisCenter for Geographic Analysis

[email protected] [email protected] 617.496.6063617.496.6063http://www.gis.harvard.eduhttp://www.gis.harvard.edu

Documents

Denver “The Mile High City” 5,120’ – 5,585’ elevation range Population: City 557,917 (150 sq. mi.) - Metro Area 2,586,568 (1,000 sq. mi.) Population: