Denso Scanner Troubleshooting.September 2012

Denso Scanner.

Scan buttons

Reset button at the back

Power on/off button

LED lightRed light - charging

Green light - fully charged

How to start the device: 2 stage process.1. Cold Boot

2. Warm boot: 1. Press and release the RESET button at the back

2. Device will start itself after few seconds and

install software. Wait for few seconds while it

does this

3. A setup device screen will appear. Press OK

and then press the ENTER button on key pad

4. Click on RO at the bottom of the screen

5. Yes or No options will appear on the screen.

Press YES

6. Click on RO at the bottom of the screen again

and then press YES

7. Now on the bottom left side of the screen

there should be:

- START button

- traffic light

- a yellow truck

8. On the right side there should be:

- an orange round sign

- a battery icon

- an ‘A’ and note pad with the pen sign

9. Use your standard method on the computer to

connect the scanner

10. Wait for a green dot on the orange logo to

appear. The green dot signifies that device is

connected to the remote device management

software and ready to upload data

11. Enter plant number in username, password

and plant number and then press ENTER or the

green tick

12. The device will process data from server and

give a Sync Report

13. Press OK

IMPORTANT NOTE: Cold boot should always be followed by a warm boot.

1. Press POWER and RESET button together

2. Press POWER button once to start the device

3. The device will start after 3-4 seconds. You

will then see Eboot with pink lines flow slowly

across screen

4. An alignment screen will appear. Use the

Stylus to press on the centre of the cross. The

cross will move 4-5 times

5. Press enter

6. The screen should now display error message

indicating that registry settings have been lost

7. Press OK

8. The device will go through some initialisation.

Please wait for a few seconds

9. Once initialisation is complete, there should

now be: - a START button,

- a traffic light on the bottom left of the

screen

- a battery sign,

- an “A” and blue notepad with pen sign on

the right-hand side

10. The screen will now show a box with the text:

‘The device needs to be configured for the first

time use’

11. Press OK and then Warm boot the device.

Follow steps in stage 2.