Embed Size (px)
Citation preview
DENNIS EAGLEVehicle Warranty & Procedure Handbook
Our pledge to keep you movingIn a perfect world, nothing ever goes wrong. In the real world things occasionally do.
The aim of our vehicle warranty programme is to ensure that in the event of a component failure of a Dennis Eagle chassis, body or bin lift, your vehicle will be repaired with minimal disruption.
Your productivity is our priority and we are totally committed to keeping you on the move.
EVERY PART MATTERS
BuIlD IT. REPAIR IT.
RESTORE IT.
YOuR fIRST cAll fOR A
fIrSt tImE fIx
contentsOur pledge 3
Introduction to Warranty 5
Standard Warranty: Olympus Body 6 Details on inclusions and terms
Standard Warranty: Elite Chassis 7 Details on inclusions and terms
Extended Warranty 8-9
registering Warranty 10 Who to phone and what information is required
Out of Hours Warranty 10 What help is available
Parts Warranty 11 How to register
Collection of Parts 11 How to arrange
Self Warranty 12-13 How to register
Warranty Checks 13
Warranty Checks form 14 How to arrange
Warranty terms and Conditions 16-18
Servicing 19 Why Service at Dennis Eagle
Customer Support Information 22
Service Centre Locations 23
Introduction to WarrantyNow that you have purchased a Dennis Eagle truck, you have peace of mind knowing that you have invested in a vehicle that has the highest standards of engineering and the latest technology.
With our service centres located throughout the uK coupled with our Warwick-based Warranty Department, our aim is to ensure that in the event of a component failure of a Dennis Eagle manufactured chassis, body or bin lift, your vehicle will be repaired with minimum disruption.
Our warrantyDennis Eagle guarantees a ‘no-quibble’ policy on replacement parts detailed within the warranty handbook. This includes defects in the chassis, body or Dennis Eagle bin lift (if fitted) caused by faulty manufacture or materials within twelve months or 2,600 engine hours, whichever is sooner.
4 5
Olympus Body
The following units or assemblies are covered from new by Dennis Eagle, providing 2,600 engine hours per year are not exceeded during 1st and 2nd years of the warranty period. During the first year, all items are covered unless stated under exclusion of liability.
Elite chassisThe following Elite driveline components are covered from new by Dennis Eagle, providing 2,600 engine hours per year are not exceeded during 1st and 2nd years of the warranty period. During the first year, all items are covered unless stated under exclusion of liability.
Structure and hydraulics
• Body and tailgate channels, roof panels and sides
• Body subframe• Body floor• Rear body crossmember pressing• Sweeper and packer plates• Ejection barrier• Ejection, packer, sweeper and tailgate
lift cylinders• All hydraulic valves• Hydraulic pump/PTO• Hydraulic tank• Hydraulic steel pipes
(excluding flexible hoses)
Diesel Engines• cylinder block cylinder head• cylinder liners & pistons • conrods & bearings• Oil pump & pick-up pipe • Oil filter housing • flywheel & casing • Exhaust/intake manifold • Bypass valve• coolant pump • Thermostat & housing Ecu• fuel injection pump, coupling
& feed pump • Injectors• Turbocharger
Dennis Eagle manufactured bin hoists
• Main frame• lift arms• clamp assemblies• Hydraulic cylinders• Hydraulic valves• Hydraulic steel pipes
(excluding flexible hoses)
Gearbox• Ecu keypad
Driving propshafts and axles• Drive heads • Differential lock • Half shafts
StandardWarranty
6 7
Extended WarrantyExtended Warranty Options
• Option 1 (B/c/H) - (Body/chassis/Hoist) - 3 Years full
• Option 2 (B/c/H) - (Body/chassis/Hoist) - 2 Years full
• Option 3 (B/c/H) - (Body/chassis/Hoist) - 3rd Year Hydraulics/Driveline
• Option 4 (B) - (Body) - 5 Years Structure
With any of these other than Option 4 you can add 5th year body structure by adding +. Therefore if you have purchased an Elite with an Olympus and Beta2 lift and you require 3 years full with 5th year structure the code on your confirmation order from sales would state ‘Option 1 BCH+’.
If however you only wanted to extend the driveline cover to 3 years, the code on your confirmation order from sales would state ‘Option 3 C’.
Option 1 & 23 years full and 2 years full.
Not Covered Chassisflexible hoses, silencer, batteries, electrical fuses, bulbs, glass, fluids, brake pads/linings/shoes/discs/drums, wheels & tyres, bushes & bearings, pins, front grille, bumper, cab mat, wiper blade & arms, drive belts, shock absorbers, road springs, wings & trim panels, mudwings, roof linings, draglink ends, propshaft, propshaft bearings & u/J, steering column uJ, door locks, upholstery, DPf filter. This includes wear items such as slideblocks, fuses and
service items such as filters.
BodyElectrical fuses, bulbs, fluids, filters, pins, bushes, bearings, flexible hoses, tailgate covers, beacon lens. Wear items such as slideblocks, pins, bushes, bearings and service items such as filters, fuses, bulbs and fluids.
Beta2 Liftflexible hoses, electrical fuses, bulbs, fluids, pins, bushes, bearings & clamp pad material.
Option 33rd Year Driveline3rd Year Body Hydraulics & Structure 3rd Year Bin Hoist Hydraulics & Structure Wear items Such as slide blocks, fuses and service items such as filters.
Covered
Driveline Warrantycylinder block, cylinder head, cylinder liners & pistons conrods & bearings, oil pump & pick-up pipe, oil filter housing, flywheel & casing, exhaust/intake manifold, bypass valve, coolant pump, thermostat & housing, Ecu, fuel injection pump & coupling & feed pump, injectors, turbocharger automatic gearbox including Ecu, operating keypad, front & rear axles & where fitted, lift and mid axles, drive axle cover, differentials, differential lock, half shafts and casing.
Body Hydraulics and StructureBody: channels, panels in the roof & sides, sub frames, floor, lifting lugs & locations, rear crossmember pressing, ejection cylinder, hydraulic valves, pump & PTO.tailgate: Panels in roof and sides, fixed
retainer sheet, sweeper & packer plate, tailgate pivot location assemblies, sweep & packer hydraulic cylinders, tailgate lift cylinders & valves.
Beta2 Lift Hydraulics & StructureMain frame, lift arms, link arms, catcher bar, lip clamp assembly, paladin arm assembly, hydraulic cylinders & valve block. Option 45th Year Body Structure5th Year Bin Hoist Structure
Covered
Body: channels, panels in roof & sides, sub frame, floor, lifting lugs & locations, rear cross member pressing & ejection barrier.tailgate: Panels in roof & sides, fixed retainer sheet, sweeper & packer plate & tailgate pivot location assemblies.
Beta2 LiftMain frame, lift arms, link arms, catcher bar, lip clamp assembly & paladin arm assembly.
8 9
Registering Warranty
When a warrantable fault occurs the customer must contact their local Service centre to register the failure. customers whose areas are not covered by Service centres must contact the Warranty Department in Warwick.
Your Service centre will require the following information:
• The fault
• The chassis number
• The plate with this information is located on the driver’s seat mounting
• Or the order number
• for bodies on a non-Dennis Eagle chassis this can be obtained from the cE plate located below the access door.
Your Service centre will arrange for any parts to be ordered and for the work to be carried out at your Service centre or on the customer’s site free of charge.
for information on areas that Service centres cover please contact the Warwick Warranty Department.
• Areas covered by Warwick Warranty Department:
Northern Ireland Eire Isle of Man Isle of Wight channel Islands Mainland Europe
Where a Dennis Eagle service engineer
Out-of-Hours Warranty
In the event that a failure occurs outside of Service centre opening hours and the customer is able to carry out the repairs, it is the customer’s responsibility to contact the Service centre for a warranty authorisation number as soon as the centre re-opens.
If you require out-of-hours technical advice, please phone your local service centre where your call will be forwarded to an engineer.
Depot opening times:8.00am – 6.00pm Monday – friday 8.00am – 1.00pm Saturday
Areas not covered by depots• Emailorfaxawarrantyrequestform**
to the Warwick Warranty Department.• Byreturnyouwillreceiveawarranty
number and MDl*** order number for any parts required.
• Partswillbedeliveredthenextday,unless you are informed otherwise.
• Ifawarrantyrequestisrejected,theform will be returned along with information explaining the rejection.
carries out the warranty work, it will be the engineer’s responsibility to manage the return of those parts. In circumstances where the parts for return are too large for the engineer to manage, alternative transportation will be organised by Dennis Eagle. In these circumstances the customer will be requested to ensure that the part is kept safe and free from further damage until such time as alternative transport is arranged.
** Should you require a template warranty form please contact the Warranty Department.*** This is the confirmation order number for the parts.
collection of Warranty Parts
When a failed part has been removed and is ready for collection, you will need the following items:
• White warranty tag• Yellow bar-coded label• Self-claim form (only applicable to
vehicle warranty failures)
Should you require any of these items, please contact either you local depot or the Warranty Department.
• The customer should label the old unit with a white warranty tag, ensuring it is filled in fully and correctly and either package the part or secure it to a pallet. Attach a yellow bar-coded label* to the outside of the package and contact either their local depot or the Warranty Department to arrange the collection quoting the label and WR number(s).
• for transportation reasons and to prevent any contamination please ensure items are cleaned and all fluids have been drained from used parts and where appropriate plugged before returning.
• The package should be collected within 7 working days of the phone call. In the unlikely event this does not happen please contact the Dennis Eagle Warranty Department.
Parts Warranty
• Where a customer has purchased a part for a failed item that is outside the vehicle warranty and then fails within the supplier’s agreed warranty period, the customer will be expected to purchase the new replacement part via their account.
• The customer must then register the part with Warwick Warranty Department within 7 days of the failure.
The following information will be needed to register:
• customer account number• Original invoice or advice note number• Part details• Vehicle details of which the part
was fitted• Date fitted• Date failed• failure details• Mileage since fitting (only applicable to
driveline components)
• The Warranty Department will send the customer the appropriate labels* to enable them to arrange collection of the failed unit.
• A credit will be issued to the customer on acceptance from the Dennis Eagle. Should the item be rejected, Dennis Eagle will pass on the reason for rejection and any supporting evidence to the customer who will stand the cost.
The credit will be limited to parts only, for full terms and conditions please see the relevant pages.
*If there is more than one warranty part in the package only one yellow bar-coded label is needed on the outside.
10 11
Dennis Eagle reserves the right to contest labour hours. for confirmation of warranty cover please refer to Dennis Eagle’s Warranty terms and conditions. failure to comply with set procedure could result in rejection of warranty claim.
parts become chargeable and any labour claim becomes null and void.
The recharge labour rate is £30 (+VAT) per hour. Once the collected part(s) has been requested, the Dennis Eagle Service centre will inform the customer what the standard time for each job is and how much can be recharged. A purchase order will be raised and emailed to the customer showing the amount agreed. The self-claim form should be filled in and the yellow copy attached to the invoice. The invoice should state both the warranty and purchase order number and should be sent to our Warranty Department at Warwick. Dennis Eagle reserves the right to reject any invoices which differ to the agreed amount from the purchase order. for confirmation of warranty cover please refer to Dennis Eagle’s warranty terms and conditions. failure to comply with set procedures could result in rejection of a warranty claim.
Self Warranty
All customers must be approved and registered by our Warranty Department. Please sign and return the enclosed agreement. Once we have successfully processed your signed agreement we will furnish you with an SW (self-warranty) number and send a batch of:
• Whitewarrantytags• Yellowbar-codedlabels(failedused
parts)• Greenbar-codedlabels(newunused
parts)• Self-claimforms(onlyapplicableto
vehicle warranty failures)
The SW number should be quoted to your Service centre when requesting a self-repair.
All registered customers must:
• AgreetoconformwithourSelf-Warranty Scheme processes.
• EnsureatleastonememberofstaffisDennis Eagle-trained.
• Agreetoarrangecollectionofallfailed parts (or unused parts) within 20 days. If the failed or unused parts are not returned within 20 days then the issued warranty parts become chargeable and any labour claim becomes null and void.
• Fullycompleteandreturntheappropriate warranty forms for each repair.
• Ensurethatbothourwarrantyandpurchase order numbers are clearly included on your invoice.
• Invoicetheamountpre-agreed.
Dennis Eagle reserves the right to refuse self-warranty. for our full terms and conditions please refer to pages 16-18.
Self Warranty Agreement
• The customer must contact their local Service centre to inform them that a warrantable failure has occurred before carrying out any work. Should the failure occur outside of Service centre opening times then the call must be made at the next available opening time.
• The Service centre will give the customer a start-up self-warranty reference number and send any parts needed. The pack of claim stationary will be pre-issued for customer claim processing. further stocks are available upon the request of your Service centre.
• Whitewarrantytags• Yellowbar-codedlabels(failed
used parts)• Greenbar-codedlabels(new
unused parts)• Self-claimform(onlyapplicable
to vehicle warranty failures)
It is the customer’s responsibility to arrange collection of all failed or unused parts within 20 days of failure. The white label should be fully completed and attached to the failed part(s). The green label should be fully completed and attached to all unused part(s). The yellow label needs to be affixed on the outside of the box. You should then contact your local Service centre to register the collection. If the failed or unused parts have not been arranged for collection within 20 days then the issued warranty
Warranty checks
At mutually agreeable times Dennis Eagle may attend the customer’s site to carry out warranty checks. Checks will include a general inspection and will also extend to:
fluid levelsGrease pointsOverall cleanliness/house keepingVehicle service records
The warranty checks will be followed up with a report which will be sent to the customer detailing the findings.
12 13
Warranty checks
chassis / Body No.
Signatureon behalf of
Dennis Eagle
Date Print name
chassis / Body No.
Signatureon behalf of
Dennis Eagle
Date Print name
chassis / Body No.
Signatureon behalf of
Dennis Eagle
Date Print name
chassis / Body No.
Signatureon behalf of
Dennis Eagle
Date Print name
chassis / Body No.
Signatureon behalf of
Dennis Eagle
Date Print name
14
Warranty Terms and conditionsWarranty cover is conditional on the following terms and conditions being accepted by the customer.
A1 unless agreed to the contrary in writing, all previous correspondence, written or verbal are superseded and will not form part of the agreement.
A2 Dennis Eagle ltd (the company) makes every effort to ensure its products contain sound material and good workmanship. The company guarantees the goods it manufactures which are sold new and operated within a period of twelve months where specified, and otherwise up to sixty months from date of delivery or for chassis cabs, registration date which ever occurs first, subject to the conditions and identification hereinafter set out.
A3 Warranty will only be considered providing the engine hours do not exceed 2600hrs per annum for the warranty.
A4 Dennis Eagle ltd will adjudicate all claims in accordance with these terms and conditions. Where authorised under warranty cover, repairs will be carried out by either Dennis Eagle personnel, or at the company’s absolute discretion, an acknowledged third party. In the latter case, parts will be free issued and a labour allowance agreed prior to commencement of work. The old unit must be returned to Dennis Eagle within 20 days from date of failure and a labour claim invoice must be submitted within 90 days of failure and accompanied with a Dennis Eagle customer claim form duly completed.
A5 Dennis Eagle will pay a third party contribution for an engineer to travel to and from the equipment location (vehicle off road) when the repair is completed at the site of failure.
GENERAlB1 Warranty consideration will only be given
providing the customer advises and complies with the company warranty procedure. No repair, dismantling or replacement of parts should be carried out without obtaining authorisation from the local Dennis Eagle Depot by issue of a warranty number. failure to comply will render the claim invalid.
B2 If whilst rectifying a customer’s vehicle other defects/faults are found that could be deemed detrimental to the running and warranty of the vehicle, the company shall be entitled to either: A. Incorporate repairs to the defects/fault found at the customer’s cost whilst working on the vehicle. B. Agree a timescale in which the customer carries out corrective work at their cost. Not meeting this requirement could deem the warranty null and void.
B3 Any part replaced under warranty shall become the property of the company.
B4 Warranty cover on all replacement/repaired parts fitted to the vehicle during the warranty period automatically expires at the end of the vehicle warranty period. The replaced part acquires the unexpired portion of the warranty.
B5 Dennis Eagle’s liability under the warranty is limited by the company’s adjudication process to the repair or replacement of the defective part / parts or to the repair of any defect caused by defective material or workmanship (Warrantable failure). The company shall be entitled to replace failed components with reconditioned units as it sees fit.
B6 Any towing expense involved in the recovery of a vehicle shall be the liability of the customer or end user.
PuRcHASED PARTS WARRANTYc1 All new parts purchased from the
Aftermarket carry a twelve month warranty unless otherwise stated at the time of sale.
c2 claims must be supported with proof of purchase (invoice number). Replacement part(s) are to be purchased by the customer and will be reimbursed on acceptance following adjudication of the part(s).
c3 All parts claims are to be reported and registered with Warwick Warranty Department. All claims that are not registered within 7 days of failure will render the claim invalid.
c4 Parts deemed incorrectly installed constitute abuse and warranty will not apply on such parts.
c5 All Parts warranty claims are limited to the cost of material only, i.e. labour and other costs are excluded.
c6 All replacement parts supplied under warranty automatically acquire the un-expired portion of the warranty period for the part replaced.
GENERAl – EXcluSION Of lIABIlITYD1 The following component categories
are deemed serviceable and as such are excluded from warranty cover. Suspension not including Brackets, Bags, Valves and the lift axle. Braking components including callipers, discs, pads, drums, shoes, electrical fuses and bulbs, windscreen, side glass, slide blocks, antifreeze, hydraulic and lubrication oils, all filter elements etc.
D2 claims will be immediately rejected and Dennis Eagle liability refuted if failure is due to misuse, impact damage, negligence, accident, alteration, lack of proper maintenance, replacement parts necessitated by normal wear and tear or the use of parts not approved by the company.
D3 failures due to contamination of the hydraulic system by water or dirt, dirt or
other material being forced through external seals and contamination of fuel or Adblue system.
D4 Damage resulting from overloading.
D5 failure due to chemical corrosion and physical erosion.
D6 Repairs not carried out in accordance with Dennis Eagle ltd, or their Suppliers, servicing and maintenance procedures or performed by repairers not approved by the company, such as to affect adversely, in the judgment of the company, vehicle components, performance and reliability.
D7 failure caused by fire, theft, vandalism, riot, explosion or terrorism.
D8 failure caused by lightning, earthquake, windstorm, hail, water, flood or freezing.
D9 failure caused by non-Dennis Eagle repairers under guarantee.
D10 loss of time, loss of use of product, hire costs, vehicle movement, towing costs inconvenience, lodging, food or any other loss that may result as a consequence of a failure.
D11 Warranty policies are only transferable at the discretion of the company in the event of the customer disposing of the unit.
GENERAl – cuSTOMER RESPONSIBIlITYE1 Only fit and use genuine Dennis Eagle ltd
parts.
E2 The customer is responsible for the performance of regular maintenance servicing as specified in Dennis Eagle ltd or their Supplier’s literature applicable to the product. failure to suitably maintain the product in accordance with good engineering practices will render the warranty claim invalid at the company’s discretion.
E3 In the event of a failure the customer must: E3.1 use all reasonable means to protect the product from further damage.
16 17
ElITE cABS uP TO YEAR 5.All Elite cab variants will be covered against climatic and structural corrosion if they are operated in agreed territories.
PAINTWORKPaint work is warranted against major corrosion, peeling and loss of gloss for 24 months subject to appropriate cleaning methods being used by the owner or operator.
WARRANTY GENERAlThe owner or operator shall provide the company with any information reasonably required, such as servicing records, to confirm the vehicle is being adequately maintained. In the event of failure to comply, the company shall be entitled to render all warranty invalid.
Prior to the vehicle entering each 12 month warranty period, or at any other time the company sees fit, the owner or operator shall allow access to Dennis Eagle personnel when practicable to carry out an inspection at no customer expense. Any defects or maintenance shortfalls found should be addressed within a mutually agreed timescale at the customer’s expense. failure to do so could invalidate the warranty cover.
EXTENDED WARRANTY TERMS AND cONDITIONSThe extended warranty cover is additional to the standard warranty as outlined in its 5-year Warranty programme and subject to the following terms and conditions being accepted by the customer.
Dennis Eagle ltd (the company) makes every effort to ensure its products contain sound material and good workmanship. The company guarantees the goods it manufactures which are sold new and operated in the European union against defects based on the engine running an average of 50hrs per week – 52 weeks per year. The period of cover is up to 36 months or 7,800 engine hours which ever occurs first.
The customer is responsible for the performance of regular maintenance servicing as specified in the Dennis Eagle ltd or their Supplier’s literature applicable to the product. failure to suitably maintain the product in accordance with good engineering practices will render the warranty claim invalid at the company’s discretion.
E3.2 Ensure vehicle is in a safe and accessible place to be worked on. E3.3 Notify the company in accordance with the Dennis Eagle claim procedure as soon as possible. E3.4 Present where requested, proof of purchase or warranty coverage.
DRIVElINE YEAR 2f1 Diesel Engine Policy covers against defects
in workmanship or materials but does not cover starter motors, alternators, compressors, air conditioning compressors, radiator, cooling fan, power steering pump, charge cooler assembly, fan belt, electrical looms, filters, lubricants, silencer, exhaust, nox, DPf filter, hoses and other maintenance items. Engine ancillaries covered, turbocharger, fuel pump, fuel injector, Ecu.
f2 Automatic gearbox, including E.c.u, operating keypad, excludes wiring looms.
f3 front and rear axles and where fitted, lift and mid steer axles, excluding suspension, braking components and seals.
f4 Drive Axle cover, differentials, differential lock, half shafts and casing, excluding suspension, braking components and seals.
BODY cOVER YEAR 2G5 Subject to vehicles being used for the
purpose of collecting domestic and appropriate industrial waste the company offers second year warranty cover on Dennis Eagle ltd manufactured refuse bodies as follows:
G6 Key hydraulic equipment and structure, namely: G2.1 Body: channels, panels in roof and sides, sub frame, floor, lifting lugs and locations, rear cross member pressing, ejection barrier, ejection cylinder, hydraulic valves and pump. Excluding hoses and wear items such as shafts, pins, bushes, bearings and ejection slide blocks etc. G.2.2 tailgate: panels in roof and sides, fixed retainer sheet, sweeper and packer plate, tailgate pivot location assemblies, sweep and packer hydraulic cylinders, tailgate, lift cylinders and valves. Excluding flexible hoses and wear items such as shafts, pins, bushes, bearings and slide blocks etc.
What we offer:
WHY SErVICE WItH DENNIS EAGLE?
Build it. Repair it. Restore it with Dennis Eagle. Our team of experts are fully equipped to deal with all of your service requirements, for every stage of your vehicle’s life. Deal directly with the manufacturer for greater specification content, and a first time fix at a competitive price.
• Warranty response and support• field Service Engineers• Inspection services• lOlER inspections and certification• Refurbishments• Servicing• MOT preparation and presentation• Repair work – large and small• chassis conversion work (shorter and longer)• Binlift exchanges and retrofitting different types• contract maintenance
- on customer site - at Dennis Eagle centre
• Re-programming and specialist fault-finding• Second hand vehicles (DENNIS APPROVED uSED)• Training• Accident works including insurance liaison
BuIlD IT. REPAIR IT.
RESTORE IT.
YOuR fIRST cAll fOR A
fIrSt tImE fIx
YOur LOCAL SErVICE CENtrE
18
Notes
Notes
20 21
DENNIS-EAGLE.CO.UK
LeedsAshfield Way
Whitehall Industrial EstateWhitehall Road
LeedsLS12 5JB
Tel: +44(0)113 224 4330Fax: +44(0)113 224 [email protected]
WarwickHeathcote Way
Heathcote Industrial EstateWarwick
CV34 6TE
Tel: +44(0)1926 458 500Fax: +44(0)1926 430 915
BexleyThames Road
CrayfordDartford
KentDA1 5QJ
Tel: +44(0)1322 280 151Fax: +44(0)1322 279 585
CroydonUnit 1
Commerce Business Park19 Commerce Way
CroydonSurrey
CR0 4YL
Tel: +44(0)208 662 4500Fax: +44(0)208 662 4518
Merthyr TydfilUnit 22
Merthyr Tydfil Industrial ParkPentrebach
Merthyr TydfilCF48 4DR
Tel: +44(0)1443 691 075Fax: +44(0)1443 692 575
BlackpoolBurton Road
Blackpool LancashireFY4 4NW
Tel: +44(0)1253 608 400Fax: +44(0)1253 792 272
FalkirkUnit 10
Forbes CourtMiddlefield Industrial Estate
FalkirkFK2 9HQ
Tel: +44(0)1324 612 444Fax: +44(0)1324 612 445
DublinUnit 20
Parkmore Industrial EstateLong Mile Road
Dublin 12
Tel: 00 +353(1) 403 4509Fax: 00 +353(1) 403 4544
Isle of ManUnits 39 & 40
Snugborough Trading EstateIsle of ManIM4 4LH
Tel: +44(0)1624 611341Fax: +44(0)1624 611537
AldridgeUnit 4, Beecham Business Park
NorthgateAldridgeWalsall
WS9 8TZ
Tel: +44(0)1922 741 900Fax: +44(0)1922 741 925
ManchesterAshburton Point
Wheel Forge WayTra¡ord ParkManchester
M17 1EH
Tel: +44(0)161 872 8741or Tel: +44(0)161 872 8743
CoundonCoundon Industrial Estate
CoundonBishop AucklandCounty Durham
DL14 8NR
Tel: +44(0)1388 451 979Fax: +44(0)1388 451 657
BelfastUnit 3
Clifton Industrial Park161 Dargan Crescent
BelfastBT3 9JP
Tel: +44(0)2890 776 330Fax: +44(0)2890 776 338
customer Support Information
Local Service Centres
for the following requirements:• Service warranty• Technical assistance• Please contact your local Service centre
(See opposite for telephone numbers)
Parts
contact the Parts Desk at Warwick.
Phone: 01926 458555 fax: 01926 435652Email: [email protected] Opening hours (excludes Bank Holidays)Mon – Thur 08.00 – 18.00 fri 08.00 – 17.00 Sat 08.00 – 12.00
technical training
for information on courses please telephone01926 458549.
Service centrelocations
