Inside:

ISSUE 22 | MAR 2017

Demographics

Did You Know?

If you need to have an Employment Service office reassigned,

please call 602-542-2460 or e-mail

EAHelpDesk@AZDes.Gov with your current and new

information to help us expedite the process.

or Snapshots? What’s the difference?

That was then, this is now.

Have you ever wondered why Demographics are on the Case Details

page under Universal Information and a Demographics Snapshot is

under the individual program Enrollment Details page for a jobseeker?

Demographics is information about the new jobseeker never enrolled

in any program or for the jobseeker that is returning for program

services and has no open enrollment for your program. Staff complete

the Demographics with information about what is happening now for

that jobseeker.

Demographics Snapshots are created when staff creates the enrollment

and provides a staff assisted service to the jobseeker. The

Demographics Snapshot becomes the then.

Cont. on pg. 2

Staff Kudos

Performance Indicators

Time Out!

AJC Upload Form Changes

Accessing a Plus Account

Improvement Opportunities

Stories of Success

New Features in AJC

Keep yourself informed

of changes, policies,

and procedures, with

frequent reference to

your AJC Quarterly

Newsletter

Do you have information that you

would like to share in the AJC

Newsletter?

Send it to: AJCInfo@azdes.gov

Would you like to view previously

distributed newsletters?

Use the following link:

AZ Job Connection Newsletters

Or Snapshots?

I worked with a wonderful

lady named Cheryl Kauffman,

Business Service Rep out of

Phoenix. It was really hands-

on and refreshing.

I was very impressed with

the Lake Havasu City office. I

found them very helpful.

Workforce Specialist,

Michelle Dods, explained the

website to me and walked

me through it.

Candace Tierney from Mari-

copa County is very proactive

& professional.

Joaquín Murrietta, Case

Manager in the Veterans'

section of the office on Ajo

Way is awesome, forthcom-

ing, straight-up, with no

beating around the bush.

I work very closely with

Christina Kanuho, PSE III in

Window Rock, Arizona. I al-

ways feel very confident she

will make sure we have quali-

fied candidates.

Demographics

Cont. from pg.1

KUDOS

After enrollment, a client’s information may have changed.

Perhaps the jobseeker was still in high school and looking for

work. In the future, the jobseeker may return for additional

services. At that time, staff would update the Demographics to

paint the picture/snapshot about what is new for the jobseeker.

Today, the jobseeker has a high school diploma and when they are

enrolled in your program, a new Demographics Snapshot of what

is happening is created for that enrollment.

The Demographics Snapshot (THEN) is what is reported to

Department of Labor.

The Demographics (NOW) is the most current information about

the jobseeker.

When changes are made to the Demographics, the Demographic

Snapshots are not affected.

If incomplete or incorrect information was captured on the

Demographic Snapshot for the enrollment, the change must be

made on the Demographic Snapshot for that enrollment.

Staff

AJC Change Control Requests (CCR)

Do you have a suggestion or a recommendation to

enhance AJC functionality?

We would like to hear from you!

Please use the CCR form for the AJC Workgroup to review

your request.

To request that an Event or Job Fair be added to AJC, please

use the Events Form.

E-mail all requests to AJCInfo@azdes.gov for processing.

ISSUE 22 | MAR 2017 2

INDICATORS Of Performance

KUDOS

Staff

All of the data needed to report on the performance indicators

outcomes will not be available from the Department of Labor until

PY 2018 July 1, 2018 – June 30, 2019. You should start to see

some outcomes in PY2017 July 2017 – June 30, 2018.

*This information is based

on only those Exiters who

complete their program

on, or after July 1, 2016.

ANNUAL REPORT PROGRAM YEAR

AND REPORT DELIVERY DATE

PY 2016

OCT 2017

PY 2017

OCT 2018

PY 2018

OCT 2019

PY 2019

OCT 2020

PY 2020

OCT 2021

% Of Data Available on Report Delivery Date*

Employment Rate Second Quarter After Exit

0%

100% 100% 100% 100%

Employment Rate Fourth Quarter After Exit

0%

50% 100% 100% 100%

Median Earnings Second Quarter After Exit

0%

100% 100% 100% 100%

Credential Attainment Rate 0%

50% 100% 100% 100%

Real-time

Measurable Skill Gains

100%

100% 100% 100% 100%

Effectiveness in Serving

Employers (If based on 4th quarter retention)

0%

50% 100% 100% 100% Pe

rfo

rman

ce In

dic

ato

rs

First year of “full” WIOA data

Your idle time in AJC has

been increased from 15

minutes to 30 minutes

before you time out and

are logged off.

Voc. Rehab Specialist, Connie

García, City of Phoenix: Give

her a raise. She is wonderful

and went over and above.

Eva, of membership services,

Alma, Lolinda, and Chris

called to just check on how

it's going. Yuma 16th St.

Ómar Clark was absolutely

phenomenal. Ómar Clark is

excellent. He does what he

says he's going to do. Train-

ing Partners with Employers -

City of Phoenix at 7th St. &

Mountain View.

Shawn Berry, State PSE III &

Diana Figueroa, City of Phoe-

nix Retention Specialist at

7th St & Mountain View are

excellent and I will continue

working with them.

Rob Stenson came to our

office and provided a very

thorough and well-detailed

presentation of the program.

He was subsequently very

helpful in answering all of

our questions.

Alone we can do so little; together we can do so much

-Helen Keller

ISSUE 22 | MAR 2017 3

As you may have noticed, the AJC Update Form, used to request

modifications to clients in AZ Job Connection, changed late last year.

We’ve modified it to use the names of the actual local workforce

development areas and offices therein.

Documentation items are now listed so you can select the type

you are referring to when contacting us.

As we move forward, if you have suggestions for modifications to the

form itself, please let us know at AJCInfo@azdes.gov.

KUDOS

Staff AJC Upload Form Changes!

Accessing a Plus Account

To access a PLUS Account in AJC, after the Jobseeker has logged

in, select My Profile.

Scroll down to the bottom of the My Profile

page and select Edit Release Information.

The Jobseeker should read and then verify

their acceptance, by providing their Username

and Password at the bottom of the page. Pro-

ceed to answering or updating the questions.

I think the person I was

working with was Louise

Urrutia. She was wonderful,

got back with me right away,

got me what I needed, and

has stayed in contact this

whole time.

David Willies, Career Guid-

ance Specialist in the 95th &

McDowell office is very genu-

ine. He really wanted to help

me and listened to what I

wanted to do.

I am happy to work with Ali-

cia Springs, Career Advisor

for City of Phoenix in Com-

munity Development with

AZ@Work on 9801 N 7th St.

She's my advisor. She is help-

ing me achieve the education

and training that I deserve.

She's very patient and works

step-by-step with all her cli-

ents.

Sam Welchons,PSE III in Pres-

cott Valley, was phenomenal.

PLEASE NOTE

In AJC, when searching for DES jobs, they are found under State

of AZ jobs due to the way HR places the job listings in AJC.

ISSUE 22 | MAR 2017 4

Improvement Opportunities

Despite several great reviews, these issues have been reported.

FROM OUR EXITERS

They put me through all the motions and then they told me I was

overqualified. I tried to get a grant to go to school. I've been driv-

ing truck a long time and had a heart attack. I had a CDL and told

them from the beginning I was there for a new career. They gave

me false hope. The guy told me he was just going to take me off

the list. 95th & McDowell. Very unprofessional.

I went for the WIOA program in Glendale. The lady at the front

desk (the receptionist), wouldn't let me fill out the application.

She was very rude and said I didn't qualify. I went to another of-

fice at 95th Ave & McDowell, applied and qualified.

When it comes to job readiness, the counselors just refer us to

the internet. They need to make sure our resumes are academi-

cally sound and professional - I don't feel they are able to incor-

porate good grammar, etc. and do a real good resume. They don't

know how to critique. 95th Ave & McDowell & Gilbert Office.

FROM OUR EMPLOYERS

We tried to get ahold of someone to help in hiring veterans and

no one responded to our attempts.

It took quite a while to get approval to post. I had already hired

someone by the time approval went through. I had most of the

people hired before the post was approved.

I called your office in Kingman. I told them what I needed and I

never heard back from them. I had to advertise in the newspaper.

I needed follow-up and I was disappointed. This is the second

time this has happened.

ISSUE 22 | MAR 2017 5

KUDOS

Staff

Cheryl Kauffman was a lovely

lady and I really enjoyed

working with her. Her # is

602 771 0896 @ the DES

office.

I had a pretty wonderful ex-

perience. An alternative plan

was provided when they did-

n't have something anymore

that I wanted. She was very

compassionate and helpful

guiding me into other capaci-

ties for someone in my situa-

tion. Jane Greenwald of the

Arizona@Work in the Gilbert

office.

I actually got more than I ex-

pected. It was off the meter.

Jacqueline Bianco: Río Nuevo

Commerce Loop Dr Tucson

told me she would try to get

housing for me if necessary

while in school.

Waleed Alani has been abso-

lutely amazing. He still fol-

lowed up with me in the mid-

dle of a job transition to a

new position in a different

office.

REENTRY/OFFENDERS

This can be noted under Needs and Barriers at Demographics and

the Demographics Snapshots.

If you are working with an

offender or felon released

within the last 6 months,

that selection can be made

and once selected, the date

of release should be added.

Resources and Resource Guides

Once logged in, a User Guide and a number of Quick Start Videos

can be found under Resources.

From the top of the screen, click Resources and then scroll down

to Workforce Professional Resources.

SUCCESS

Stories of NEW Features in AJC

Strength and growth come only through

continuous effort and struggle.

-Napoleon Hill

ISSUE 22 | MAR 2017 6 Cont. on pg. 7

To the Entire staff of the

AZ@WORK City North Job-

Center.

I wanted to let you know that I

was offered and have accepted

a position working as a contrac-

tor for TekSystems, dedicated to

the Nationwide Insurance ac-

count. I will be a Project Coordi-

nator on an 18 month contract;

however, the entire project is

slated to take 5 years and my

Project Manager's portion des-

ignated to last 2 1/2 years. So

there is the potential for me to

learn and possibly be offered a

position prior to the 18 months

coming to a close.

Kathy - it started with you

getting me registered in the

system to move foward and

realize what was available to

support me.

Waleed - was very instrumental

in assisting with new resumes

and cover letter ideas which I

was able to convert to reality!

He inspired me to do a 180% on

my approach and negative atti-

tude I was reaching. Would it be

possible for me to send an Email

for the person he reports into? I

would very much like that indi-

vidual to know what an asset

Waleed was for me.

Charles - I came in there one

day to meet with Charles and

was very down; almost to the

point of crying. Charles talked to

me, got me set up with appoint-

ments with Stephanie and

Type of Credential

If the Service type is Training, when asked;

Does this service lead to a credential?

Answer YES

Then indicate which Type of Credential(s) are

obtained through the training.

If the Service is not a training then do not make

any selections.

National Farmworker Jobs

These questions were added as a requirement to the Exit Detail

page specifically for the National Farmworker Jobs Program. They

are available for all WIOA programs to use should they choose.

NEW Features in AJC

SUCCESS

Stories of

Cont. from pg. 6

Industry certification

Apprenticeship certification

Government License

Associate degree

Baccalaureate degree and above

Community College certification

Secondary School diploma

Employment

Measurable Skills Gain

PLEASE NOTE

An AJC Documentation Item has been updated from “Death Certificate” to “Death Record”.

The following will be accepted for verification: a death

certificate, obituary, and/or a death notice.

ISSUE 22 | MAR 2017 7

Waleed. He made me feel so

much better that by the time I

left I was no longer on the verge

of breaking down. I have

thanked him, but as I think you

are the Lead there wanted you

to know how wonderful Charles

is at his job. Thanks for listening.

Stephanie - got me set up to

find classes to take for the PMP.

I have not decided if I am going

to move forward with this op-

portunity, but I wasn't even

aware there was help out there.

Trainer - was so helpful with

LinkedIn and how to use it to

assist in getting people to notice

my profile and review my infor-

mation.

I wish you the very best and will

keep in touch regarding how

things are going.

I am definitely one of your suc-

cesses!

Your entire office - I realize

there are different divisions -

create wonderful changes for

everyone coming in. People out

of work just need to realize

what an advantage Arizo-

na@Work can give them if they

only take the time to meet and

absorb the information. Of

course, they need to put things

into action on their own, but

your people are true inspira-

tions and from me are com-

mended for the wonderful jobs

you all do.

Thanks,

Laurie

GET IT?

Did You AJC Performance

ISSUE 22 | MAR 2017 8

Innovative Workforce Solutions

Did your staff get it?

Do your co-workers get it?

Recently we have learned

that some staff are not re-

ceiving this newsletter you

are looking at right now,

even though they should

be.

If you didn’t receive this

directly and would like to

receive it in a more timely

fashion, please let us

know.

If you are a supervisor and

feel your employees would

benefit from this infor-

mation, please pass this

onto them and then let us

know they should be on

the distribution list.

If you feel there are topics

and issues that others

would benefit from seeing,

please let us know.

Please contact us today

and let us know!

AJCInfo@azdes.gov

DON’T FORGET

Providing a job referral will extend the exit date of a participant!

2016 fourth-quarter uptime was greater than 99.9%.

Our vendor for AJC is America’s Job Link Alliance(AJLA). Their

technical support division handles the national information systems

development and support center for AJLA. They have just completed

a tremendous infrastructure overhaul, including upgrades to their

virtual servers, hosts, blade servers and recovery manager. They

have also increased RAM/memory on their servers at the production

site by 50%, giving them the resources to support customers’

growing needs.