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Human Capital Trends 2020 and the implications for HR Shared Services2020 Deloitte Shared Services Virtual Conference | 18 June 2020
Making an impact that matters | 2020 Deloitte Shared Services Virtual Conference 2
Brett Walsh
Partner,Human Capital at Deloitte
The Social Enterprise at WorkParadox as a Path Forward
TBD2020 Deloitte Global Human Capital Trends
C opyright © 2020 Deloitte Development LLC. All rights reserved. 4
2020 Research OverviewThis year’s trends leverage findings from our Global Human Capital Trends survey with nearly 9,000 respondents in 119 countries
2%
3%
5%
9%
9%
14%
14%
19%
26%
Oceania
Middle East
Nordic Countries
Asia
Africa
Central & Eastern Europe
North America
Latin & South America
Western Europe
Industry Regions
6%
8%
14%
11%
14%
13%
17%
19%
Life Sciences and Health Care
Government & Public Services
Technology, Media & Telecom
Energy, Resources & Industries
Other
Financial Services
Professional Services
Consumer
Large10,001+
22%
Medium1,001 to 10,000
27%
Small1 to 1,000
51%
Non-HR
45%
HR
55%
Vice President
23%
C-Suite
17%
Mid-level
43%
Individual Contributor
17%
TBD2020 Deloitte Global Human Capital Trends
C opyright © 2020 Deloitte Development LLC. All rights reserved. 5
Early Decade Mid Decade Late Decade
Recession
recovery
Cloud
Redesign jobs and
redesign work The social enterprise
Network
of teams
Low productivity
Revolutionary
technologies
Explosion of data
Exponential
change
New social
contract
TBD2020 Deloitte Global Human Capital Trends
C opyright © 2020 Deloitte Development LLC. All rights reserved. 6
Our 2020 Perspective: This Year’s TrendsOur Trends are grouped into the three attributes of the social enterprise: purpose, potential, and perspective
Purpose Potential Perspective
Belonging: From
comfort to connection
to contribution
Super teams:
Putting AI in the
group
The compensation
conundrum: Principles
for a more human
approach
Designing work for
well-being: Living and
performing at your best
Knowledge
management:
Creating context for a
connected world
Governing workforce
strategies: New
questions for better
results
The post-generational
workforce: From
millennials to perennials
Beyond reskilling:
Investing in resilience
for uncertain futures
Ethics and the future
of work: From “could
we“ to “how should
we”
F I N A L C H A P T E R : A Memo to HR
P R O L O G U E & I N T R O D U C T I O N
Making an impact that matters | 2020 Deloitte Shared Services Virtual Conference 7
Nigel Sullivan
Chief People Officer, Bupa
Making an impact that matters | 2020 Deloitte Shared Services Virtual Conference 8
Who We Are: Our Origins, Status and Purpose
Bupa’s purpose is:
With no shareholders, we reinvest profits to benefit our current and future customers.
We provide health insurance to 17.5m people around the world. We have health provision businesses and provide residential aged care services in selected markets.
Making an impact that matters | 2020 Deloitte Shared Services Virtual Conference 9
What We Do: Our Business
Health
Insurance
We are primarily a health insurer.
Health insurance accounts for 73%of our total revenue with 17.5m insurance customers worldwide.
Health
Provision
Health provision accounts for 19%
of our total revenue, comprising 370 health clinics, 20 hospitals and around 1,000 dental centres,
serving around 15.8m people globally.
Aged Care
Provision
Residential aged care accounts for
8% of our total revenue, caring for around 22,000 residents.
Dental
Provision
& Insurance
We offer dental servicesacross
our health insurance and provision businesses. Dental is a key area for growth, giving us a retail
presence to bring us closer to our customers.
Making an impact that matters | 2020 Deloitte Shared Services Virtual Conference 10
In Conversation
Nigel Sullivan & Brett Walsh
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© 2020 Deloitte MCS Limited. All rights reserved.