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8/15/2019 Dell Alienware M15X User Manual
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e contents herein are s
© 2009 Dell Inc. All right
Reproduction of these mwritten permission of Del
Trademarks used in thisAlienHead logo are trademDell is a trademark of DelVista start button logo areCorporation in the Unitetrademark and Core is acountries. Blu-ray Disc is is a registered trademark are registered trademarks
Other trademarks and trathe entities claiming the
any proprietary interest iModel: P08G Type: P
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make betteruse of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware orloss o data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential or property damage,personal injury, or death.
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CONTENTS
I N T R O D U C T I O N . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
CHAPTER 1: SET TING UP YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Before Setting Up Your Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Connect the AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Press the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Connect the Network Cable ( Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Set Up Microsoft Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 0Connect to the Internet (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Front View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Left View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Right View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Computer Base and Keyboard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9Touch Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
CHAPTERCoCoCoCo
CHAPTERA lSteUsUsUsU sCo
CHAPTERBeReUpUp
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4 CONTENTS
CHAPTER 6: TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 9Basic Hints and Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Ba ck up a n d Gen era l M a i n t en a n ce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 0Software Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Answers to Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
CHAPTER 7: SYSTEM RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61AlienRespawn v2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62Recovery Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63AlienRespawn v2.0 Disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
D e l l D a t a S a f e L o c a l B a c k u p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 5
CHAPTER 8 : BASIC S PECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS. . . . . . . . . . . . .71
APPENDIX B: CONTACTING ALIENWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
APPENDIX C: IMPORTANT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
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Dear Valu
Welcomegrowing
e Alienthat youfullest poIt As I Itmeets or
We havethe high
your comperforma
We invitewith us, sor concerhope thabuilding
Sincerely
Alienwar
INTRODUCTIONINTRODUCTION
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6 INTRODUCTION
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CHAPTER 1: SETTING UP YOUR LAPTOP
CHAPTER 1: SETTING UP YOUR LAPTOP
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8 CHAPTER 1: SETTING UP YOUR LAPTOP
Product Document
e documentation that sanswers to many of the qcapabilities. You may seeuse as needed to answer qsolutions. e media inclthe documentation and mtechnical support sta is
Placing Your Lapto
WARNING: Do not I your laptop is pis provided. Do nowhere the laptop liquid o any kind
When placing your laptop
It is placed on a surfa•
e power and other •and a wall – or any ot
Nothing obstructs air•
e laptop has enoug•
storage drives can be
Before Setting Up Your LaptopCongratulations on the purchase o your Alienware® M15x!
Read all safety and setup instructions before connecting your new laptop. Beginby carefully opening the box and removing all components that were shipped toyou. Before setting up your laptop or components, be sure to inspect all itemsfor any physical damage that may have occurred during shipment. Be sure toreport any damaged items to customer service immediately upon receiving yourshipment. You must report shipping damage within the frst 5 days o receivingthe shipment or your damage report will not be honored.
Before setting up your laptop or components, see the included invoice to verifythat all items ordered are present. Report any missing components to customerservice within 5 days o receiving the shipment. Anything reported missing aterthe frst 5 days o receiving a shipment will not be honored. Some o the mostcommon items to check for include:
Laptop and AC adapter with power cable•
Microsoft CD-key located at the bottom of the laptop•
Monitor with power cable and video cable (if ordered)•
Keyboard (if ordered)•
Mouse (if ordered)•
Multimedia speakers and sub-woofer (if ordered)•
Joystick controllers (if ordered)•
You may also need a small athead and/or a Phillips head screwdriver orconnecting peripheral cables to the laptop.
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Press Connect the AC AdapterWARNING: e AC adapter works with electrical outlets worldwide.However, power connectors and power strips vary among countries.Using an incompatible cable or improperly connecting the cable to apower strip or electrical outlet may cause fre or equipment damage.
NOTE: e 150 W AC adapter must be connected to the laptop or maximumgaming performance.
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10 CHAPTER 1: SETTING UP YOUR LAPTOP
Set Up MicrosoftCAUTION: Do not so may render you
Your computer is precowhile ordering your cominstructions on the scree
Connect to the In
Setting Up a Wired Connec
If you are using a dial•optional external USBup your Internet conn
I you are using a DSL•or cellular telephone
To complete setting up yo“Setting Up Your Internet
Connect the Network Cable (Optional)
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Setting U
ISPs andyour coun
If you canthe Interto check
Have youInternet
Windows
Nvicl
Save1.
Click2.
Click3.conn
e C
Nch
Follow th
your ISP
Setting Up a Wireless Connection
NOTE: To set up your wireless router, see the documentation that shippedwith your router.
Before you can use your wireless Internet connection, you need to connect to yourwireless router.
To set up your connection to a wireless router:
Windows Vista®
Ensure that wireless is enabled on your computer.1.
Save and close any open fles, and exit any open programs.2.Click3. Start → Connect To.
Follow the instructions on the screen to complete the setup.4.
Windows ® 7
Ensure that wireless is enabled on your computer.1.
Save and close any open fles, and exit any open programs.2.
Click3. Start → Control Panel→ Network and Sharing Center→ Connect toa network.
Follow the instructions on the screen to complete the setup.4.
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12 CHAPTER 1: SETTING UP YOUR LAPTOP
Windows ® 7
Click1. Start → Control Panel.
Click2. Network and Internet→ Network and Sharing Center→ Set up aconnection or Network→ Connect to the Internet.
e Connect to the Internet window appears.
NOTE: If you do not know which type of connection to select, click Help mechoose or contact your ISP.
Follow the instructions on the screen and use the setup information provided byyour ISP to complete the setup.
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is chapits variou
CHAPTER 2: GETTING TO KNOWYOUR LAPTOP
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
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14 CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
1 Let speaker — Combstereo sound.
2 Inrared port — Conn
3 Right speaker — Comstereo sound.
Front View Features
2 31
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1 devi
NOTon y
2com
3 proj
4 broa
5 mon
6 keyb
7
devi
8view
Left View Features
21 3 4 5 6 7 8
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16 CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
3 Optical drive — PlaysBlu-ray Discs (optionupward when insertiDrive “ on page 33.
4 USB/eSATA ceSATA compatible stdrives) or USB deviceor MP3 player).e USB Powersharecomputer is turned owhile charging a USBcharging, disconnect
NOTE: Certain USB do or in standby moddevice.
5 USB connector —keyboard, printer, ext
Right View Features
3
1 2
4 5
1 ExpressCard slot — Provides support or additional memory, wiredand wireless communications, multimedia, and security eatures. e slotsupports 54 mm Express cards.
NOTE: e ExpressCard slot is designed only or ExpressCards. e slotdoes NOT support PC Cards.
2 Audio connectors (3) — Connects to speakers, headphones, andmicrophone.
NOTE: For information on audio connectors, see “Connecting ExternalSpeakers” on page 27.
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Display Features
1 2 3 4
1 Letmicrreco
2 Cam
3 Cam
4 Righmicrreco
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18 CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
Computer Base and Keyboard Features
6
5
4
1
3
2
1 Status lights (3) — Ilights are turned on o
2 Keyboard — e bacby illuminating all sy
3 Touch pad — Providedrag or move selecte
4 Touch pad buttons (on a mouse.
5 Touch controls (9) —action. For more info
6 Power button — Turinormation, see “Pow
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Status Lightse three status lights are located at the top-let side o the keyboard. For theexact location, see “Computer Base and Keyboard Features” on page 18.
Scroll Lock Light
Turns on when the scroll lock option is on.
Caps Lock Light
Turns on when the keyboard is in Caps Lock mode.In this mode, all characters you type are in uppercase.
Number Lock Light
Turns on when the keyboard is in Num Lock mode.In this mode, the embedded numeric keypads can be used.
Touche toucsee “Comtouch thselection
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20 CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
Power ButtonYou can program this button to perform actions like shutting down the operatingsystem or entering the standby mode. For details on how to program this button,see Power Options in the Control Panel o Microsot® Windows® operatingsystem.
e power button is located in the center o the hinge cover. For the exact location,see “Computer Base and Keyboard Features” on page 18.
e color o the AlienHead rim indicates the power status. e color indicatingthe power status can be changed through the AlienFX ® software.
On AC adapte
Blue or custom
Blue or custominto white or ccolor
Blue or custominto black
On battery:
Amber or cust
Amber or custfading into bla
Blinking Ambebattery-color
For more details on standControl Panel o your Mic
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Function KeysNOTE: Depending on the confguration o the laptop you purchased, someof the function keys may have no associated tasks.
e key is located near the bottom-let corner o the keyboard, and is usedtogether with other keys to activate certain unctions. Hold down the keyalong with the key described below:
FI – Suspend Mode
Press to enable suspend mode. In the suspend mode,the display and selected devices will switch o or less energy
consumption.
F2 – Check Battery Status and Battery Charge Disable/Enable
Press to toggle between the Battery Status Meter,Battery Charge Disable feature, and Battery Charge Enablefeature.
F3 – Mute on/o
Press to enable or disable the mute unction.
F4 – Increase Display Brightness
Press to increase the brightness o the display.
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Q I did t b tt d E th h it ll P
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Q: I did not use my spare battery or a ew days. Even though it was ullyrecharged, there wasn’t as much power let as a newly charged one. Why?
A: e batteries will sel-discharge (1% per day or Li-ion) when they are not beingrecharged. To ensure a battery is fully charged, recharge before use. Always keepthe battery inside the laptop and have the AC adapter connected wheneverpossible.
Q: I did not use my spare battery or months. I am having a problemrecharging it.
A: If you happen to leave your battery to go through an extended period of self-discharge, say more than three months, the battery voltage level will become toolow. e battery then needs to be pre-charged (to bring the battery voltage levelhigh enough) before it automatically (for Li-ion only) resumes its normal fastcharge. Pre-charge may take 30 minutes. Fast charge usually takes 2-3 hours.
Power
Unders
In order tto spendconcept f
You can settings on your c
Balan•durin
Powe•perfoamo
High•on yomaxi
C t i i Y P S tti R d i P C
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24 CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
Customizing Your Power Settings:
Windows Vista®
Click1. Start → Control Panel.
Click2. Classic View from the task panel.
Double-click the3. Power Options icon.
Select a power plan rom the options shown. To customize specifc settings,4.click Change plan settings beneath the selected power plan.
Windows ® 7
Click1. Start →
Control Panel.Click2. All Control Panel Items.
Double-click the3. Power Options icon.
Select a power plan rom the options shown. To customize specifc settings,4.click Change plan settings next to the selected power plan.
Reducing Power Co
Although your laptop (power conservation, theconsumption:
Use the AC power wh•
Lower the intensity o•to higher power usag
Switch to the Stealth•Switching into and ouyour computer confg
NOTE: e batterythe time.
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Connecting External Displays If necessary connect6
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26 CHAPTER 3: CONNECTING DEVICES
Connecting External DisplaysIf you want to enjoy your computing environment on a bigger scale visually,or extend your desktop area, you can connect an external display such as astandalone monitor, an LCD TV, or a projector.
Connecting a Display
For the best picture quality, use the DisplayPort on your computer. I your displaydoes not have a DisplayPort, you can connect to the display using either a VGAcable rom the laptop’s 15-pin VGA connector or a DVI cable using a DisplayPort-to-DVI adapter. is adapter can be purchased through Alienware, Dell, or other
electronics retailers.
Turn o your laptop.1.
Turn o the display and disconnect it rom the power supply.2.
Connect one end o the display cable to the DisplayPort or VGA connector on3.your Alienware laptop.
Connect the other end of the cable to the same connector on your display.4.
I you are using a DisplayPort-to-DVI adapter, frst connect this adapter to5.the DisplayPort connector on your Alienware laptop and then connect a DVIcable to the DVI connector on the adapter and tighten the screws. Connectthe other end of the DVI cable to the DVI connector on your display.
If necessary, connect 6.connector.
Connect the other en7.strip or wall outlet.
Turn on your laptop, a8.
Extending the Desk
With the external dis1.Personalize.
Select2. Connect to a pportion of the screen
Click3. Connect Display
Select from the below4.
Duplicate my dis•
Show dierent p•
Show my deskto•
Click5. Apply to apply ySettings control pane
Two typeConnecting External Speakers
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Two type
1 ster
2 mon
Connecting External Speakers
Your Alienware laptop has two integrated audio out connectors and one audioin connector. e audio out connectors deliver quality sound and support5.1 surround audio. You can connect the audio input connector rom a homestereo or speaker system for a heightened gaming and media experience.
1 2
1 Audio out/Headphone connectors (2) — Connects to one or two pairso headphones, or sends audio to a powered speaker or sound system. eaudio signal is the same for both connectors.
2 Audio in/Microphone connector — Connects to a microphone orinputs signal for use with audio programs.Also unctions as an output connector in a 5.1 surround sound speaker
setup.
Connecting Printers Connecting a Non P
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28 CHAPTER 3: CONNECTING DEVICES
Connecting Printers
Connecting a Plug and Play Printer
If your printer supports plug and play, Microsoft Windows will detect it andattempt to install the printer automatically. In some cases, Windows may requirea driver or the printer. is driver is located on the sotware CD that is includedwith the printer.
Connect the printer’s USB cable to an available USB connector on your1.laptop.
Connect the printer’s power cable to a grounded, three-prong power-strip,2.
uninterruptible power supply, or wall outlet.Turn on the printer and Microsoft Windows will automatically detect the3.printer and install the appropriate driver.
Connecting a Non P
Windows Vista®
Click1. Start → Cont
Click2. Hardware and S
Follow the instruction3.
Windows ® 7
Click1. Start → Cont
Click2. Hardware and S
Follow the instruction3.For more information, see
Connecting USB Devices Conne
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Connecting USB DevicesConnect USB devices into an available USB connector on your laptop. MicrosoftWindows will detect the device and attempt to install the appropriate driverautomatically. In some cases, Windows may require a driver. is driver is locatedon the software CD that is included with the device.
If your keyboard or mouse uses a USB connection, connect its USB connector intoan available USB connector on the laptop.
e USB/eSATA combo connector with USB PowerShare eature can connect toeSATA compatible devices and USB devices. is connector can also be used orcharging USB devices when the computer is on/o or in standby mode.
e USB PowerShare eature is enabled in the BIOS setup by deault. When thelaptop is on battery mode, you can disable the feature through the AdvancedMenu in BIOS (for more information, see “Entering System Setup” on page 34).
ConneConnect Windowsautomaton the so
For more
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30 CHAPTER 3: CONNECTING DEVICES
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CHAPTER 4: USING YOUR LAPTOPCHAPTER 4: USING YOUR LAPTOP
Alienware Command Center Using Removabl
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32 CHAPTER 4: USING YOUR LAPTOP
Alienware Command Centere Alienware® Command Center gives you access to Alienware’s exclusivesoftware and is a continuously upgradable control panel. As Alienware releasesnew programs, they download directly into the Command Center allowing youto build a library of system management, optimization, and customization tools.You can access Alienware Command Center by gently touching the touch controllocated near the top o the keyboard. e control will illuminate temporarily toconfrm your selection. For the exact location o the control, see “Computer Baseand Keyboard Features” on page 18.
Stealth ModeStealth mode is designed to reduce the processor and graphics utilization andthereby reduces the energy consumption and noise level of your computer.Stealth mode helps you to use a 65 W auto/air adapter.
You can access Stealth mode by gently touching the touch control located nearthe top o the keyboard. e control will illuminate to ull brightness until thefunction is deactivated. For the exact location of the control, see “Computer Baseand Keyboard Features” on page 18.
Using RemovablObserve the safety measu
When no ExpressCard orExpressCard or media cayour laptop is inserted in slots from dust and oththe correct side is on the Inserting a blank card ups
Using the Optical Drive Using
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Using the Optical DriveYour laptop has a slot load optical drive. Depending on the confguration ordered,your laptop may have one o the ollowing drive types. ese logos are used toindicate each drive’s capabilities and m edia compatibility.
DVD±R/W DualLayer Writer
DVD±R/W drive can read CD-ROM, CD-R, CD-R/W, DVD,DVD+R/W, and DVD-R/W media.
It can also record to CD-R, CD-RW, DVD+R/W, DVD-R/W,and DVD+R Dual Layer (DL) media.
Blu-ray Disc™Reader/Writer Blu-ray drive can read CD-ROM, CD-R, CD-R/W, DVD,DVD+R/W, DVD-R/W, DVD+R Dual Layer (DL), BD-ROM,BD-R, and BD-RE media.
It can also record to CD-R, CD-R/W, DVD+R/W, DVD-R/W,DVD+R Dual Layer (DL), BD-R, and BD-RE media.
Using
Turnin
Press theswitchingWindowsto create
Using
e wire(Bluetooradios onradios ostates th
Confguring the BIOS Entering System Setu
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34 CHAPTER 4: USING YOUR LAPTOP
Confguring the BIOS
System Setup
e System Setup options allow you to:
Change the system confguration inormation ater you add, change, or•remove any hardware in your laptop.
Set or change a user-selectable option.•
View the installed amount of memory or set the type of hard drive installed.•
Before you use System Setup, it is recommended that you write down the current
System Setup information for future reference.
CAUTION: Do not change the settings in System Setup unless you arean expert computer user. Certain changes can cause your computer towork incorrectly.
g y
Turn on (or restart) yo1.
While the laptop is bo2.system logo appears I an error occurs duriBIOS Setup Utility by
NOTE:If you wait toto wait until you syour laptop and tr
NOTE:Keyboard fafor extended periorelease in ev
System Setup Screens
e BIOS Setup Utility inormation or your lapAdvanced, Security, Boot
Key functions appear at tkeys and their unctions w
System Setup Options Main Me
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NOTE: Depending on your computer and installed devices, the items listedin this section may not appear, or may not appear exactly as listed.
NOTE: For the updated system setup information, see the Service Manual on the Dell Support website at support.dell.com/manuals.
Main Menu
System Time Displays the system time.
System Date Displays the system date.
Alienware Displays the model number of your computer.Service Tag Displays the service tag of your computer.
BIOS Version Displays the BIOS revision.
EC Version Displays the EC frmware version.
CPU Displays the type of processor.
CPU Speed Displays the speed of the processor.
CPU Cache Displays the processor cache size.
CPU ID Displays the ID of the processor.
Total
Memory
Memory
Advanc
Summar
Intel®
VirtuaTechno
Intel Step
Wired
Advanced Menu Advanced Menu
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36 CHAPTER 4: USING YOUR LAPTOP
WirelessNetwork
Allows you to enable or disable the internal wirelessdevice.
Disabled: e internal wireless device is o and is•not visible to the operating system.
Enabled: e internal wireless device is enabled.•
BluetoothReceiver
Allows you to enable or disable the internal Bluetoothdevice.
Disabled: e internal Bluetooth device is o and is•not visible to the operating system.
Enabled: e internal Bluetooth device is enabled.•
High DefnitionSound
Allows you to enable or disable the internal highdefnition audio device.
Disabled: e internal audio device is o and is not•visible to the operating system.
Enabled: e internal audio device is enabled.•
USB Emulation Allows you to enable or disable the USB emulationeature. is eature defnes how the BIOS, in theabsence of a USB-aware operating system, handles USBdevices. USB emulation is always enabled during POST(Power On Sel Test).
NOTE: You cannot boot any type o USB device (oppy,hard drive, or memory key) when this option is o.
SATA Operation Ain
•
•
Firewire/Express Slot
Aco
•
•
eSATA A
•
•
SATA Hard Drive D
SATA OpticalDrive
D
Perormance Options Su
CPU Speed D
Perormance Options Sub-Menu Security
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MemoryFrequency
Displays the frequency of the memory.
Memory ChannelMode
Displays the memory channel modes.
Single•
Dual•
CPU PerformanceMode
Indicates if the processor is in turbo mode or not.
Turbo Mode Allows you to enable or disable the turbo mode.
Select Clock
Mode
Allows you to choose the FSB-memory system clockmode.
Auto•
Unlinked•
MemoryFrequency
Allows you to set the memory frequency.
Note: e memory requency option appears only i theclock mode is set to unlinked.
DDR3 Voltage Allows you to enter the memory voltage.
SystemPasswoStatus
Set SyPasswo
UserPasswoStatus
Set UsPasswo
EnablePasswoBoot
Asset
Security Menu Power Menu
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38 CHAPTER 4: USING YOUR LAPTOP
Computrace® Allows you to activate or disable the BIOS module interface ofthe optional Computrace® Service from Absolute® Software.
e Computrace® agent from Absolute® Software is a servicesolution designed to help track assets and provide recoveryservices in the event the computer is lost or stolen. eComputrace® agent communicates with the Absolute® software Monitoring Server at programmed intervals toprovide the tracking service. By activating the service, youconsent to the transmission of information from and to yourcomputer and the Absolute® Software Monitoring Server.e Computrace® service is purchased as an option and
the monitoring Server will enable its agent security modulethrough an interface provided by the BIOS.
Deactivate: the Computrace• ® module interface is notactive.
Disable: permanently block the Computrace• ® moduleinterface.
Activate: permit the Computrace• ® module interface.
e Absolute® Anti-et solution is presently Deactivated.Note that the activate or disable options will permanentlyactivate or disable the feature and no further changes will beallowed.
A/C AdapterRating
D
A/C AdapterWarnings
Awayoca
USB WakeSupport
Afrfe
USB Power Share Aechthev
Boot Menu
1st Boot Device A
2nd Boot Device A
3rd Boot Device A
4th Boot Device A
Exit Menu
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Exit SavingChanges
Allows you to exit System Setup and save your changesto CMOS.
Exit DiscardingChanges
Allows you to exit utility without saving Setup data toCMOS.
Load SetupDefaults
Allows you to load default values for all Setup items.
Discard Changes Allows you to load previous values from CMOS for allSetup items.
Save Changes Allows you to save Setup data to CMOS.
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40 CHAPTER 4: USING YOUR LAPTOP
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is ch
processincan puwww.alie
Nsucosp
CHAPTER 5: INSTALLING ADDITIONALOR REPLACEMENT COMPONENTS
CHAPTER 5: INSTALLING ADDITIONAL
OR REPLACEMENT COMPONENTS
Before You Begin Turning O Your Co
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42 CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
is section provides procedures or removing and installing the components inyour laptop. Unless otherwise noted, each procedure assumes that the followingconditions exist:
You have perormed the steps in “Turning O Your Computer” and “Beore•Working Inside Your Computer” in this section.
You have read the safety information that shipped with your computer.•
A component can be replaced or—if purchased separately—installed by•performing the removal procedure in reverse order.
CAUTION: To avoiopen programs be
Save and close all ope1.
Click2. Start → Shut e laptop turns o a
Ensure that the comp3.computer and attachshut down your operaleast 8 to 10 seconds
CAbe
Before Working Inside Your Computer
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Ensu1.from
Turn2.Com
If the3.docu
CAyo
Disco4.
Press5. Card
Disco6.outle
CAth
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Press8.
Use the following safety guidelines to help protect your computer from potentialdamage and to help to ensure your own personal safety.
WARNING: Beore working inside your laptop, read the saetyinormation that shipped with your computer. For additional saety bestpractices inormation, see the Regulatory Compliance Homepage atwww.dell.com/regulatory_compliance.
CAUTION: Handle components and cards with care. Do not touch thecomponents or contacts on a card. Hold a card by its edges. Hold acomponent such as a processor by its edges, not by its pins.
CAUTION: Only a certifed service technician should perorm repairs onyour computer. Damage due to servicing that is not authorized by Dell isnot covered by your warranty.
CAUTION: To avoid electrostatic discharge, ground yoursel by using awrist grounding strap or by periodically touching an unpainted metalsurace (such as a connector on the back o the computer).
CAUTION: When you disconnect a cable, pull on its connector or on itspull-tab, not on the cable itsel. Some cables have connectors with lockingtabs; i you are disconnecting this type o cable, press in on the lockingtabs beore you disconnect the cable. As you pull connectors apart, keepthem evenly aligned to avoid bending any connector pins. Also, beoreyou connect a cable, ensure that both connectors are correctly orientedand aligned.
Replacing the Battery Pack3
4
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44 CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
is battery pack can easily be removed and replaced. Ensure that the laptop isproperly shut down before changing the battery pack.
CAUTION: To avoid damage to the laptop, use only the battery designedor this particular Alienware laptop. Do not use batteries designed orother Alienware or Dell laptops.
To remove the battery pack:Shut down the laptop.1.
Turn the laptop over.2.
Slide the battery latch to the unlock position as shown.3.
e battery pack will pop up.4.Remove the battery pack.5.
To replace the battery pack:
Align the two battery pack tabs with the slots in the battery bay.1.
Push the battery pack into the battery bay until the battery pack clicks2.into place.
1
3
2
1 battery latch
2 battery bay
Upgrading or Replacing Memory Remov
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Your laptop is equipped with a confgurable memory unit. e industry standardJEDEC PC3-8500/PC3-10600 (DDR3) SODIMM memory module connectors areavailable or memory upgrade. e table below illustrates all the possible wayssystem memory can be confgured.
Memory connector #1 Memory connector #2 Total Memory
1 GB 1 GB 2 GB
2 GB 1 GB 3 GB
1 GB 2 GB 3 GB
2 GB 2 GB 4 GB4 GB 4 GB 8 GB
Follo1.
Loos2.
1 scre
Loosen the two captive screws and remove the memory module door.3.
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46 CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
5
1 memory module con
2 notch
3 tab
To replace the memory While inserting the memmemory module to the ta
NOTE: Install the min the top connect
NOTE: If the memnot boot.
21
1 memory module door 2 captive screws (2)
Use your fngertips to careully spread apart the memory module4.connector’s spring-locks until the module pops up.
Remove the memory module.5.
Upgrading or Replacing the Hard Drive Loos3.Lift t4.
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Your laptop is equipped with one hard drive socket.
Removing the Hard Drive
Follow the instructions in “Before You Begin” on page1. 42.
Loosen the two screws and remove the compartment door.2.
21
1 screws (2) 2 compartment door
1 hard
Remove the interpos7.Remove the four screws that secure the hard drive to the hard drive bracket.5.
Lift the hard drive out of the hard drive bracket.6.
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48 CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
1
2
1 interposer
To replace the hard drive,
3
1
2
1 hard drive 3 screws (4)
2 hard drive bracket
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CHAPTER 6: TROUBLESHOOTINGCHAPTER 6: TROUBLESHOOTING
Backup and GeneAl b k i
Basic Hints and TipsC t d t I AC d t l t d t
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50 CHAPTER 6: TROUBLESHOOTING
Always backup your i•your operating systemnumbers if you are stwallet.
Run maintenance pro•programs to run at tiuse those provided wdedicated programs t
Write down your pass•is is especially impcomputer’s BIOS and
Document vital settin•
Computer does not power on: Is your AC adapter securely connected to a•working electrical outlet? If connected to a power strip, ensure that the stripis actually working.
Connections: Check all the cables to ensure that there are no loose•connections anywhere.
Power Savings: Ensure that your computer is not in hibernate or standby•mode by pressing the power button or less than 4 seconds. e powerstatus light will fade from blue to black while in standby mode; in hibernatemode it will be o.
Brightness: Check and adjust the brightness of the display by pressing the•key combinations or .
Display Choice: Press the key combination to ensure that the•computer is not set to “External Only” display.
Use only the AC adapter that shipped with your laptop.•
SoftwPre-Bo
When troubleshooting your computer, remember the following safety guidelines:
Before touching any of the computer’s internal components, touch an•
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Pre Bo
e compof your sy
To invoke
Turn1.
Press2.
Selec3.
During th
If a fa• assetest,
I ail•down“CON
I the Preappears will ta(Recomm
I you aremessage
Press
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52 CHAPTER 6: TROUBLESHOOTING
Insert the Support di1.
Shut down and resta2.When the Alienware l
NOTE:If you wait toto wait until you syour computer and
NOTE: e next stenext start-up, thethe system setup
When the boot device3. press .
Select4. Boot rom CD-
Select5. Alienware Diagare listed, select the v
When the Alienware 6.want to run.
NOTE: Write downthey appear and fo
After all tests have co7.Alienware Diagnostic
Remove your Suppor8.Alienware Diagnostic
If you experience a problem with your Alienware laptop, run the AlienwareDiagnostics before you contact Alienware for technical assistance. It isrecommended that you print these procedures before you begin.
NOTE: Back up all data before initiating a system recovery. Backupunctionality is included in AlienRespawn™ v2.0, but as a precaution itwould be better to backup critical fles onto an external media beoreinitiating recovery.
NOTE: e Support disc contains drivers or your computer. You canalso download the latest drivers and software for your computer from support.dell.com.
Review your laptop’s confguration inormation, and ensure that the device thatyou want to test displays in the system setup program and is active. Start theAlienware Diagnostics from the Support disc.
Shut•compthe S
Answers to Common Problems
CD ROM DVD ROM CD R/W DVD R/W
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Servi
An audiChec•facin
Chec•
Ensu•
Chec•conn
Clean•
Shut•
Reins•
A DVD oShut•
Clean•
Reins•
Try a•encorecog
CD-ROM, DVD-ROM, CD-R/W, DVD±R/W, orBlu-ray Disc™ Drive
e computer does not recognize the disc or driveCheck to see if the disc is properly inserted into the drive with the label•facing up.
Try another disc.•
Shut down and restart the computer.•
Clean the disc.•
Restart the computer and enter the BIOS setup utility by pressing as•the computer restarts.
Check the BIOS to ensure that the SATA controllers are enabled. Check thedrive confguration to ensure it is properly confgured; see the documentationthat shipped with the drive.
WARNING: Beore working inside your computer, read the saetyinormation that shipped with your computer. For additional saety bestpractices inormation, see the Regulatory Compliance Homepage atwww.dell.com/regulatory_compliance.
CAUTION: Follow the instructions in “Beore You Begin” on page 42 beoreworking inside your computer.
A program stops respo
End the program:
Systeme computer ails the POST
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54 CHAPTER 6: TROUBLESHOOTING
p g
Press
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InternetCannot browse the Internet or the Unable to locate host error
Keyboarde keyboard is not re
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56 CHAPTER 6: TROUBLESHOOTING
message appears:Check if you are connected to the Internet.•
Check if the web address typed in the address bar is correct and valid. Try a•dierent Web address, or URL.
If the error message still appears, disconnect from the Internet Service•Provider (ISP) and close the browser. Reconnect and open the browser.
I the problem persists, your ISP may be experiencing technical difculties.•
Internet connection is slow
Internet perormance can be aected by the ollowing actors:
e condition o the telephone or network cables being used.•
e condition o the network equipment at your ISP.•
e graphics or multimedia on web pages.•
e multiple browsers, downloads, or programs open on your computer.•
y
Clean the keyboard by uextension to remove dust
A keyboard character i
Ensure that there is n•
Check that no key on •keys that may be stu
Spills on the keyboard
I liquid o any kind is spikeyboard using the approto drain the keyboard. Onkeyboard does not work, i
Keyboards damaged due
Memory
Memory errors detected on startup
Check th
If you ardepleted
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Memory errors detected on startupCheck memory modules for correct seating and orientation. Reseat the•memory modules if applicable (see “Upgrading or Replacing Memory” onpage 45).
Computers using a dual-channel memory confguration require that•memory modules be installed in pairs. If you require assistance, contactAlienware Technical Support (for more information, see “CONTACTINGALIENWARE“ on page 73).
Display
If the display is blank
NOTE: If you are using a program that requires a higher resolution thanyour computer supports, it is recommended that you attach an externalmonitor to your computer.
e computer may be in a power saving mode:
Press a key on the keyboard or press the power button to resume normaloperation.
depletedthen turn
Check th
Check th
Test the
Ensure thas a lamp
Switch th
I your cothe video
Mousee mouse is not work
I the display is difcult to readAdjust the brightness:
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58 CHAPTER 6: TROUBLESHOOTING
Check if the mouse ca•your computer.
Check if the mouse ca•mouse will most likel
Restart your compute•
Try a mouse that you•USB connector is wor
Reinstall the device d•
Press to increase brightness or to decrease brightness.
Adjust the Windows display settings:
Windows Vista®
Click1. Start → Control Panel→ Hardware and Sotware→ Personalization→ Display Settings.
Adjust2. Resolution and Colors settings, as needed.
Windows ® 7
Click1. Start → Control Panel→ Appearance and Personalization→ Display.
Adjust2. Resolution and Calibrate color, as needed.
Connect an external monitor:
Shut down your computer and connect an external monitor to the1.computer.
Turn on the computer and the monitor, and then adjust the monitor2.brightness and contrast controls.
If the external monitor works, the computer display or video controller maybe defective. Contact Alienware support (see “CONTACTING ALIENWARE“ onpage 73).
PowerWhen you press the power button, the computer does not turn on
Printere prin
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I the AC adapter is connected to a surge protector or UPS, ensure that•the surge protector or UPS is securely connected to an electrical outlet, isswitched on and is working correctly.
Check that the wall outlet is working properly by testing another device•such as a radio or lamp that you know works. If the wall outlet is not working,contact an electrician or your power company for further assistance.
Check that all devices on the computer are properly connected to your•computer and that the AC adapter is properly connected to the surgeprotector or UPS.
If the problem persists, contact Alienware support (see “CONTACTINGALIENWARE“ on page 73).
Chec•
Chec•suchcont
e prinChec•conn
Chec•repla
Chec• butto
If the•print
Reins•
Disconnect headphones
Sound from the speakeconnected to the headph
Game Controllers
e computer does not recognize the game controller
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60 CHAPTER 6: TROUBLESHOOTING
connected to the headph
Test the electrical outlet
Ensure that the electricalas a lamp.
Reinstall the audio drive
Run the PSA Diagnostics
NOTE: e volum
volume setting. I did not turn the pl
p g gCheck that the cable connecting the game controller to the computer is not•damaged and that it is properly connected.
Reinstall the device driver for the game controller.•
Speakers
ere is no sound rom the speakers (external)
Ensure that subwooer and the speakers are turned on:
See the documentation supplied with the speakers. If your speakers have volumecontrols, adjust the volume, bass, or treble to eliminate distortion.
Adjust the Windows volume control:
Click or double-click the speaker icon in the lower-right corner of your screen.Ensure that the volume is turned up and that the sound is not muted.
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CHAPTER 7: SYSTEM RECOVERY
CHAPTER 7: SYSTEM RECOVERY Your com
Reco•
Supp•downfrom
Optio•recov
NLo
AlienRespawn v2.0NOTE: Back up all data before initiating a system recovery. Backupunctionality is included in AlienRespawn™ v2 0 but as a precaution it is
Recovery OptionNOTE: Back up aunctionality is in
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62 CHAPTER 7: SYSTEM RECOVERY
unctionality is included in AlienRespawn v2.0, but as a precaution it isrecommended to backup critical fles onto an external media beoreinitiating recovery.
AlienRespawn™ v2.0 is a recovery solution which is capable o resolving manysotware-related problems, including operating system confguration errors,driver installation errors, system fle corruption, spyware/virus inection (whenused in conjunction with antivirus software), and more.
Unlike other restoration methods, AlienRespawn v2.0 oers the ability to returnyour computer to its factory default settings without permanently losing yoursaved data.
I AlienRespawn v2.0 is unable to resolve your problem, contact AlienwareTechnical Support (see “CONTACTING ALIENWARE“ on page 73).
Using AlienRespawn v2.0
Remove any CD/DVD media from your optical drive.1.
Turn on your computer (If the system is currently in Windows, restart).2.
When your computer boots, it will display a prompt on the screen or fve3.seconds prior to loading Windows. While this prompt is on the screen,press .
Your computer will now boot into the AlienRespawn v2.0 environment. I4.this is the frst time you have run AlienRespawn v2.0, you must accept the
license agreement before proceeding.
unctionality is inrecommended to initiating recovery
AlienRespawn v2.0 oersa unique combination oeach method are describe
Microsoft System R
is option provides accecomputer without havinSystem Restore, see “Help
is option is best or drivthrough System Restore operating system-related
System Restore points stthe hard drive itself have Although System Restorpossible or signifcant pto persist after recovery.
Advanced Recoveryis method will completely reormat your hard drive and return your computerto its original actory confguration resolving all sotware or confguration issues
Factoryis opti
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to its original actory confguration resolving all sotware or confguration issues.is option is best or most sotware-related issues.
A backup of your entire current hard drive will be created in C:\BACKUP, fromwhich data fles may be copied to permanent locations. Once you have retrievedall desired fles, this directory may be saely deleted.
In cases of virus or spyware infection, it is advisable to thoroughly scan and cleanC:\BACKUP prior to copying fles out o it; or this reason, it is recommended thatyou install and run your preferred third-party antivirus/antispyware utilities priorto retrieving your data.
I viruses or spyware were present prior to running AlienRespawn v2.0, there is achance o re-inection rom backup fles i these are not successully cleaned.
is metto its conconfguraconfgurathat you
No data b
Passw
Since Aliaccessedbeen incl
is eatSettings
CAAv2AI
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Turn3.Whe4.Adva
Dell DataSafe Local BackupDell DataSafe Local Backup is a backup and recovery application that can restoreyour computer if you lose data due to a virus attack accidentally delete critical
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Ntoyo
Selec5.
Selec6.instr
Nth
Nba
your computer if you lose data due to a virus attack, accidentally delete criticalfles or olders, or i the hard drive crashes.
is application allows you to:
Restore fles and olders•
Restore your hard drive to the operating state it was in when you purchased•your computer, without erasing the existing personal fles and data
To schedule backups:
Double-click the Dell DataSafe Local Backup icon4. on the taskbar.
Choose5. Full System Backup to create and schedule automatic backup of allthe data in your computer.
To restore data:
Turn o your computer.1.
Disconnect all the devices connected to the computer (such as USB drive,2.printer, etc.) and remove any recently added internal hardware.
NOTE: Do not disconnect the monitor, keyboard, mouse, and the powercable.
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66 CHAPTER 7: SYSTEM RECOVERY
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Computer ModelAlienware M15x
MemoryMemory confgurationspossible
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68 CHAPTER 8: BASIC SPECIFICATIONS
Dimensions
Height 48.7 mm (1.92 inches) - Front and Back
Width 377.93 mm (14.88 inches)
Depth 308.51 mm (12.15 inches)
Weight with 6-cell battery(starting at)
4.08 kg (9.00 lb)
NOTE: e weight o your laptop will varydepending on the confguration ordered and the
manufacturing variability.
Processor and System Chipset
Processor Intel® Core™ i7
System chipset Mobile Intel PM55
Memory
Connectors two internally-accessible DDR3 SODIMM sockets
Capacities 2 GB to 8 GB
Memory types 1067 MHz, 1333 MHz(dual channel confgurations)
Ports and Connectors
IEEE 1394 A
Network adapter
USB
eSATA
VGA
DisplayPort
Audio
ExpressCard
8-in-1 Media Card Reade
AC AdapterType 150 W
Output current 7.7 A (continuous)
Discs/CVideo ca
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p ( )
Rated output voltage 19.5 VDC
Communications
Network adapter 10/100/1000 Mbps Ethernet LAN on systemboard
Wireless WLAN Mini-Card (Half Mini-Card slot)•
WPAN, Bluetooth card (ull card slot)•
Discs/Cards Supported
Optical drive formats SATA-compliant Blu-ray Disc, DVD-RW combo
Reader card types Secure Digital (SD) memory card•
Secure Digital High Capacity (SDHC) card•
Secure Digital Input/Output (SDIO) card•
Multi Media Card (MMC)•
Memory Stick•
Memory Stick PRO•
xD-Picture Card (type - M and type - H)•
Hi Density-SD (SDHD)•
Display
Type(WLED)
Keyboa
Layouts
CameraPixel
BatteryTemperature range
Operating
BatteryType and dimensions
6-cell “smart” lithium ion (57 Whr)
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70 CHAPTER 8: BASIC SPECIFICATIONS
p g
Storage
Coin-cell battery
( )
Depth 53.8 mm (2.12 inches)
Height 21.3 mm (0.84 inches)
Width 213 mm (8.39 inches)
Weight 0.33 kg (0.72 lb)
9-cell “smart” lithium ion (86 Whr) (optional)
Depth 53.8 mm (2.12 inches)
Height 36.9 mm (1.45 inches)Width 330 mm (12.99 inches)
Weight 0.5 kg (1.1 lb)
Voltage 12.6 VDC
Operating time Batter y operating time varies depending onoperating conditions and can be signifcantlyreduced under certain power-intensiveconditions.
Life span (approximate) 300 discharge/charge cycles
ComputRout•trip o
Do n•
APPENDIX A: GENERAL AND ELECTRICALSAFETY PRECAUTIONS
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Do n
To av•cable
Electros
Electrostif precaucaused is
Compute
computedamage
Turn•work
Grou•
Touc•
Avoid•are o
If you•porticonn
Computer SetupRead all instructions marked on the product and in the documentation•before operating your computer.
Retain all safety and operating instructions.•
Never use this product near water or a heat source.•
Only set-up the computer on a stable work surface.•
Only operate the computer using the power source type indicated on the•rating label.
Never block or cover any openings or ans in the computer case. ese are• required for ventilation.
Never insert objects of any kind into the ventilation openings.•
Ensure that your computer is properly grounded when in use.•
Do not attempt to connect your computer into an outlet that is not properlygrounded.
If an extension cord is used with your computer, ensure that the total ampererating on the computer does not exceed the maximum rating on the extensioncord.
General Safety PrecautionsMechanical Shock: Your computer should never be subjected to severe•mechanical shocks. Careless handling of your computer may cause damage.Mechanical Shock is not covered by the warranty
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72 APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS
Mechanical Shock is not covered by the warranty.
Electrical Shock: If you do not open up your computer, there is nothing to•worry about. Your computer protects itself against most irregularities in thepower source.
When You Should Contact Alienware
e battery, power cable or connector is damaged.•
Your computer has had liquid spilled into it.•
Your computer was dropped or the case was damaged.•
Normal operation of the computer does not occur when the operating•instructions are followed.
Replacement Components or Accessories
It is only advised to use replacement parts or accessories recommended byAlienware.
WebsitYou can l
www•
APPENDIX B: CONTACTING ALIENWARENOTE: I you do not have an active Internet connection, you can fndcontact information on your purchase invoice, packing slip, bill, or Dell
d t t l
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www•
www•
www•
www•
www•
You can a
supp•
supp•supp•
supp•
product catalog.
Dell provides several online and telephone-based support and service options.Because availability varies by country and product, some services may not beavailable in your area.
To contact Dell for sales, technical support, or customer service issues:
Visit1. www.dell.com/contactdell.
Select your country or region.2.
Select the appropriate service or support link based on your need.3.
Choose the method of contacting Dell that is convenient for you.4.
APPENDIX C: IMPORTANT INFORMATIONBACKUP ANY DATA YOU HAVE BEFORE INITIATING A SYSTEM RECOVERY OR•SENDING YOUR COMPUTER IN FOR REPAIR OR UPGRADES
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74 APPENDIX C: IMPORTANT INFORMATION
SENDING YOUR COMPUTER IN FOR REPAIR OR UPGRADES.
RETAIN ALL BOXES THAT WERE ORIGINALLY SHIPPED TO YOU IN CASE YOU•NEED TO RETURN ANY MERCHANDISE.
http://www.lpmanual.com/
8/15/2019 Dell Alienware M15X User Manual
75/75
Printed in China.
Printed on recycled paper
039YVGA00
http://www.lpmanual.com/