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1/13/2016 DELIVERY: It's a wrap ART U 2015 p[email protected] Ihg.com Mail https://mail.google.com/mail/u/0/#search/c_ihg%40emailopen.com/14c08c808b8a0be1 1/11 IHG Communications <[email protected]> 3/11/15 to me Thank you to everyone who joined us for our senior year of ART U. While the weather in Atlanta certainly kept us on our toes, it didn't stop us from celebrating our successes and getting clear on what it will take for us to ‘Win Faster' in 2015 and beyond. We had nearly 1,800 colleagues in attendance and hundreds of you tuned in through our live feed. Your passion and enthusiasm came through loud and clear. As the ‘new guy' at ART U, I really appreciated the warm welcome and the opportunity to meet so many of you in person. And a special thanks to Richard Solomons, who made sure we got things off to a great start. I've learned a lot, and I look forward to learning more from you and with you. What I know for sure is that winning is about ordinary people rising to extraordinary. In life and in business it doesn't matter how you start the race, or where you are in the middle – what matters is how well you finish. What matters is that we accelerate and win. Mobile/Browser Friendly Version INTRODUCTION HOW DID WE MEASURE UP? CORPORATE RESPONSIBILITY AMERICAS PRIORITIES HIGHLIGHTS AWARDS PHOTOS Introduction from Elie Maalouf

DELIVERY_ It's a wrap ART U 2015

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  • 1/13/2016 DELIVERY:It'[email protected]

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    IHGCommunications 3/11/15tome

    ThankyoutoeveryonewhojoinedusforoursenioryearofARTU.WhiletheweatherinAtlantacertainlykeptusonourtoes,itdidn'tstopusfromcelebratingoursuccessesandgettingclearonwhatitwilltakeforustoWinFaster'in2015andbeyond.Wehadnearly1,800colleaguesinattendanceandhundredsofyoutunedinthroughourlivefeed.Yourpassionandenthusiasmcamethroughloudandclear.

    Asthenewguy'atARTU,Ireallyappreciatedthewarmwelcomeandtheopportunitytomeetsomanyofyouinperson.AndaspecialthankstoRichardSolomons,whomadesurewegotthingsofftoagreatstart.

    I'velearnedalot,andIlookforwardtolearningmorefromyouandwithyou.WhatIknowforsureisthatwinningisaboutordinarypeoplerisingtoextraordinary.Inlifeandinbusinessitdoesn'tmatterhowyoustarttherace,orwhereyouareinthemiddlewhatmattersishowwellyoufinish.

    Whatmattersisthatweaccelerateandwin.

    Mobile/BrowserFriendlyVersion

    INTRODUCTIONHOWDIDWEMEASUREUP?CORPORATERESPONSIBILITYAMERICASPRIORITIESHIGHLIGHTSAWARDSPHOTOS

    IntroductionfromElieMaalouf

    http://start.emailopen.com/public1/r.aspx?s1=413657&s2=Ej57Xiz3M2Sbf6B&s4=44586&p1=t&[email protected]&hr2=jvvr%3a%2f%2fuvctv.gocknqrgp.eqo%2frwdnke1%2fdtqyugtxkgy.curz%3fkfe%3d44586%26ee1%3de6C2Vmb4ZYihttps://mail.google.com/mail/u/0/#1416099579_nav-1https://mail.google.com/mail/u/0/#1416099579_nav-2https://mail.google.com/mail/u/0/#1416099579_nav-3https://mail.google.com/mail/u/0/#1416099579_nav-4https://mail.google.com/mail/u/0/#1416099579_nav-5https://mail.google.com/mail/u/0/#1416099579_nav-6https://mail.google.com/mail/u/0/#1416099579_nav-7

  • 1/13/2016 DELIVERY:It'[email protected]

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    HittheBooks

    Forustowinfaster,wehavetofocusonthreemainthings:

    first,ourbrandshavetobetheclearleadersintheir

    segments.Second,ourguestservicehastobeconsistently

    memorable.Andthird,ourownerrelationshipshavetobe

    intimate,strongandproductive.Whenweleadinthese

    threeareas,wewillbethenumberonecompanyweaspire

    tobe.

    ElieMaalouf

    Everythingweneedtowinistherecreatingpreferred

    brands,leveragingourscale,ourloyaltyscheme,managing

    thedistributionchannelsandhavingabrilliantowner

    proposition.Wedon'tneedtoberethinkingthis,it'sjust

    aboutgettingoutanddeliveringit.

    RichardSolomons

    Canweachieveourtargetsin2015?Ibelievewecan.

    BecauseIhaveseenwhatyou'vedonealready.AndifIcan

    gofromanightauditortoaCFO,IknowIcandoanything.

    AndIknowyoucan,too.

    Eliecouldntgettoallyourquestions,butdontworry,wellgetthemansweredinanupcomingissueoftheCommunicationBulletin.

    Howdidwemeasureupin2014?

    http://start.emailopen.com/public1/r.aspx?s1=412022&s2=Km37FrZp84Ykj2A&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fyyy.kjirne.eqo%2ftgrqtvuhttp://start.emailopen.com/public1/r.aspx?s1=412023&s2=e5C6XpAy97Qxr8E&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fyyy.kjirne.eqo%2fhkngu%2frfh%2f2014_et_tgrqtv.rfhhttp://start.emailopen.com/public1/r.aspx?s1=412024&s2=a4C3NqFr5x7AXp9&s4=44502&p1=t&[email protected]&hr2=jvvru%3a%2f%2fog2.kjiogtnkp.eqo%2fygd%2fpgyu%2fctvkeng%3fkf%3d22084797http://start.emailopen.com/public1/r.aspx?s1=412025&s2=w5HNa84Axp6SYq3&s4=44502&p1=t&[email protected]&hr2=jvvru%3a%2f%2fog2.kjiogtnkp.eqo%2fygd%2fpgyu%2fctvkeng%3fkf%3d21495195http://start.emailopen.com/public1/r.aspx?s1=412024&s2=a4C3NqFr5x7AXp9&s4=44502&p1=t&[email protected]&hr2=jvvru%3a%2f%2fog2.kjiogtnkp.eqo%2fygd%2fpgyu%2fctvkeng%3fkf%3d22084797http://start.emailopen.com/public1/r.aspx?s1=412375&s2=j2DYe8f3QFq6d4E&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fog2.kjiogtnkp.eqo%2ffqewogpvu%2f6648479%2fh17e7888-6f47-44ee-9dgf-c19dgfg42d85http://start.emailopen.com/public1/r.aspx?s1=412020&s2=Aw69McXt3f5W4Cr&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fhtcpekgcpfgnkgctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412021&s2=e7NMg6c8XQf4m9C&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2ftuqnqoqpuctvw2015.or4

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    GinaSpeck

    Metrics

    IHGGreenEngage

    WehitfiveofourWinningMetrics:

    Totalrevenuesfromallowned,managedandfranchisedhotelsSystemsizeourtotalnumberofopenhotelroomsGuestHeartBeatMarginResponsibleBusiness

    2014Highlights

    Globally,RevPARincreased6%.6%increaseintotalhotelrevenues.10%riseinoperatingprofit,beforeexceptionalitems.Bestnetsystemgrowthinfiveyears.Mostsigningsofnewdealsinsixyears.

    WemissedthreeofourWinningMetrics:

    OwnerHeartBeatEmployeeEngagementRGIRevenueGeneratedIndex

    IntheAmericas

    GrewRevPAR7.4%.Increasedoperatingprofitsby8%.Opened178hotels.Sawourhighestnetsystemsizegrowthsince2009.Openedthe492roomHolidayInnFinancialDistrictinManhattanandourfirsttwopropertiesfortheEVENHotelsbrand.Signed319hotelsourbestperformanceinsixyearsincludingthe900room,newbuildInterContinentalhotelinLosAngeles.Contributed68%ofthecompany'soperatingprofitin2014.PurchasedKimptonHotels&Restaurants.

    2014CorporateResponsibilityHighlights

    http://start.emailopen.com/public1/r.aspx?s1=412026&s2=o7HLb3i6GBr4m9Y&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fiurgemctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412027&s2=Mr8f2A9RcYa54Ei&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fctvw2015qrgpkpi.or4

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    Avoidedover$95millionincostsfromenergyandwaterreductionsinourcompanymanagedestate.Deliveredwatersavingtoolkitstoeveryoneofour232IHGbrandedpropertiesinCalifornia,allowingustosave7milliongallonsofwaterannually.Since2012,wehavereducedourcarbonfootprintperoccupiedroomby3%globallyandcutourwaterconsumptioninhotelsinwaterstressedareasby4.2%perroomoccupied.

    IHGShelterinaStormProgram

    Providedshelterandsupportto440colleaguesthroughourIHGShelterinaStormprogram.Raisedalmost$840,000globallyfortheIHGShelterFund.Respondedto18disastersacrossninecountriesanddonated$10,000totheAmericanRedCrosstohelplocalreliefefforts.

    IHGAcademy

    Morethan500peopleintheAmericaswerehelpedbyover100IHGAcademyprogramsacrossallbrands,inbothmanagedandfranchisedproperties.Providedjobtrainingtoalmost6,700IHGAcademyparticipants.

    IlleiniHornsbywashomelessandwithoutwork,untilsheenteredintoanIHGAcademyprogramthattheInterContinentalStephenF.AustinsetupwithGoodwillIndustries.Now,shehasajobasasecurityofficer,anapartmentandafuture.AndthehotelhasagreatcolleaguewhodeliverseverydayonourpromisetocreateGreatHotelsGuestsLove.

    GoodwillofCentralTexasrecentlyrecognizedIlleiniwiththeir"ParticipantoftheYear"awardandtheInterContinentalStephenF.Austinastheir"BusinessPartneroftheYear."

    StartanIHGAcademy.SupporttheIHGShelterinaStormProgram.HelphotelsreachtheIHGGreenEngagestandard.UsethePoliticalActionPortaltounderstandkeyindustryissuesandtheirimpactonourbusiness.

    http://start.emailopen.com/public1/r.aspx?s1=412376&s2=Mn79BmWg28Sdz5L&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2frupafgtctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412028&s2=Ed2e9Q8YpZq5w3A&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fyyy.kjicecfgoa.eqohttp://start.emailopen.com/public1/r.aspx?s1=412029&s2=Fp37Bnb6YJk25Qz&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fyyy.kjiujgnvgtkpcuvqto.eqohttp://start.emailopen.com/public1/r.aspx?s1=412030&s2=g7K2GcTs9o8L5Yb&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fyyy.kjirne.eqo%2fkpfgz.cur%3frcigkf%3d742http://start.emailopen.com/public1/r.aspx?s1=412031&s2=f6A4MwHk37Tcs8Y&s4=44502&p1=t&[email protected]&hr2=jvvru%3a%2f%2fyyy.kjiogtnkp.eqo%2frqtvcn%2fugtxgt.rv%3fqrgp%3d512%26qdlKF%3d12920%26oqfg%3d2

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    Whenwefocus,whenwekeepthingssimpleandwhenwe

    keepscore,wewillwin!

    JolyonBulley

    1.ElevatetheCrownePlazaHotels&Resortsbrand.

    2.ReinforcetheHolidayInnbrand.

    3.Embedkeyhotelsolutions.

    4.DeliveryIHGrevenue.

    5.Enhancetheguestexperience.

    6.Growsystemsize.

    7.Improveownerproposition.

    LearnmoreabouttheattributeswinningteamssharewithSVP,AmericasHRandGlobalFunctionsLoriGaytan.

    Nomatterwhatdepartmentyouworkinorwhatyourspecificroleis,everyoneofuseithersupportshotelsdirectlyorsupportssomeonewhodoes.Thinkaboutwhatyoudo,thenthinkabouthowyoucanexecuteevenbetter.LoriGaytan

    GetIHGOwner'sAssociationChairmanKerryRanson'stakeonhow

    2015AmericasPriorities

    CatchMoreHighlightsfromARTU

    http://start.emailopen.com/public1/r.aspx?s1=412032&s2=Nj94Xqt6GLw7e2M&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fldwnngactvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412033&s2=p9P3RmDs7o8F5Qb&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fnicavcpctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412034&s2=Wo26Pzw5N9GeRf3&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fmtcpuqpctvw2015.or4

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    WhatareJeffEckard's"A,B,C's"ofTechnology?

    AnywhereCheckinBandwithimprovementCreditcardprotection

    we'llWinFasterwiththeIHGOwnersAssociation.

    BePREactive.Seethingsbeforetheyhappen.Solveproblemsbeforetheystart.Anticipatewhatguestswantandgiveittothem,beforetheyevenknowtheywantit.KerryRanson

    TakeadeeperdiveintoBrandPerformanceandDeliverywithOliverBonke,alongwithpanelistsHeatherBalsley,JolyonBulley,JeffEckard,LaraHernandezandRicardoLopez.

    Wewillattractmorehighvaluecustomers,increaseourshareofwalletwiththemanddriveformeaningfulrelationshipsthroughourdirectchannelsandprograms.OliverBonke

    Watchusgrow,asChiefDevelopmentOfficerJoelEisemannhighlightssomeofourbigsigningsin2014andtellsuswhat'sonthehorizon.

    WatchSVP,Design&QualityJimAnhut'sinspiring"showandtell"ofbeforeandafterpicturesofsomeofourregion'snewlyrenovatedhotels.

    IencourageeveryoneonmyteamandeveryoneonTeamIHGtothinklikeanowner.JimAnhut

    MeetKimptonHotels&RestaurantsCEOMikeDeFrinoandfindouthowwe'rewelcomingournewestadditionintotheIHGfamily.

    http://start.emailopen.com/public1/r.aspx?s1=412037&s2=Dr35YeNi9g6Q4Ta&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fqdqpmgcpfrcpgnctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412039&s2=f2A5Wxs4SQt6p8Y&s4=44502&p1=t&s5=41ef702f-bd2d-4c9d-972b-ef331177b8da[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2flgkugocppctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412036&s2=Yp43Egw9Q5KeFk7&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2flcpjwvctvw2015.or4http://start.emailopen.com/public1/r.aspx?s1=412038&s2=Hs3d2F7Yqi5X9Je&s4=44502&p1=t&[email protected]&hr2=jvvr%3a%2f%2fxkfgqu.kjiogtnkp.eqo%2fOgtnkp%2fogtnkp2%2feqph-xkfgqu%2fcogtkecu%2fqdqpmgcpfofghtkpq.or4

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    EachmemberoftheAmericasROCnominatedapersonorteamwhodemonstratedoutstandingperformancein2014.TheawardsweregivenoutbyemceeandSVPandGeneralCounsel,TheAmericasSteveSmith.Pleasejoinusincongratulatingourwinners.

    OurAmericasROCStars...inaclassallbythemselves

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    MemoriesfromARTU

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    DownloadphotosandheadshotsfromARTU.

    ProvidefeedbackaboutARTUbycompletingabriefsurvey.

    Copyright2015IHG.Forinternaluseonly.Allrightsreserved.

    IHGCommunications 3/11/15tome

    Mobile/BrowserFriendlyVersion

    Wewanttohearfromyou!GiveusyourfeedbackonARTUbycompletingabriefsurvey.

    Copyright2015IHG.Forinternaluseonly.Allrightsreserved.

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