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Delivery Challenges Priti Rao. Thriving in Chaos. Excellence in execution Fuel growth through new opportunities Scale up Retain leadership position. Excellence in Execution. Delivering what “NEW CIOs” need Enhancing business value Cycle time and TCO reduction - PowerPoint PPT Presentation
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Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Thriving in ChaosThriving in Chaos
» Excellence in execution» Fuel growth through new opportunities» Scale up » Retain leadership position
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
“Today’s business problem is actually a business-IT problem”
» Delivering what “NEW CIOs” need» Enhancing business value
» Cycle time and TCO reduction
» Predictable, high service levels
Excellence in ExecutionExcellence in Execution
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
»Technology leadership
» Industry and business process expertise
» Large relationship management capability
Enhancing Business ValueEnhancing Business Value
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Quality (Delivered defects/FP)
0
0.01
0.02
0.03
0.04
Jul-98 Jan-99 Sep-99 May'00 Jan'01
PCB Release
Del
. Dfts
/FP
Productivity (4 GL)
4446485052545658
Sep-99 May'00 Jan'01
PCB Release
FP/p
m
» Global Delivery Model
» Getting requirements right
» Scalability of software
» Improving Quality & Productivity
» Continuous quantitative improvement is a way of life
Reducing Cycle Time and TCOReducing Cycle Time and TCO
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
% Requests delivered on time
88%90%92%94%
96%98%
100%102%
Jan
-00
Fe
b-0
0
Ma
r-0
0
Ap
r-0
0
Ma
y-0
0
Jun
-00
Jul-
00
Au
g-0
0
Se
p-0
0
Oct-
00
No
v-0
0
De
c-0
0
Jan
-01
Fe
b-0
1
Ma
r-0
1
Ap
r-0
1
Ma
y-0
1
% of Zero Defect Requests
86%
90%
94%
98%
102%
Jan
-00
Fe
b-0
0
Ma
r-0
0
Ap
r-0
0
Ma
y-0
0
Jun
-00
Jul-
00
Au
g-0
0
Se
p-0
0
Oct-
00
No
v-0
0
De
c-0
0
Jan
-01
Fe
b-0
1
Ma
r-0
1
Ap
r-0
1
Ma
y-0
1
Requests delivered on time this month
100.0%
YTD requests delivered on time
99.7%
2000 requests delivered on time
99.4%
Quality
Zero defect requests delivered this month
96%
YTD zero defect requests
97%
2000 zero defect requests
95%
Acceptance defects per 1000 hours
2.3
YTD acceptance defects per 1000 hours
3.1
CIO DashBoard: Large ClientPredictable Service Levels
CIO DashBoard: Large ClientPredictable Service Levels
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Fuel Growth through New OpportunitiesFuel Growth through New Opportunities
Focus on » Verticals
» Transportation , Healthcare» HIPAA
» Europe and Asia Pacific» Likely New Services
» Systems Integration
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Scaling Up…Scaling Up…
» Infrastructure
» Scale up global physical infrastructure
» Telecommunication / training facilities
» Human assets
» Acquiring and retaining the best
» Role based structure
» Process / Technology
» Benchmark against best-in-class processes
» Continuously improve quality and productivity
» Build a vision of tomorrow's technology
» Re-skilling
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Create Leaders
Remain Agile and Nimble footed
Unified solution provider
Effective Knowledge management
Retaining Leadership PositionRetaining Leadership Position
Manage Risks proactively
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
We have Processes, People, Technology, Money and Confidence to take Infosys to greater heights
To actually…