DELIVERING THE EXPERIENCE YOURCUSTOMERS EXPECT

Customer Contact 2014, East:10th Annual

A FROST & SULL IVAN EXECUTIVE MINDXCHANGE

April 6-9, 2014Marriott Marco Island Beach ResortMarco Island, FL

www.frost.com/ccs#CCEast

Part of our 2014 International Customer Contact Executive MindXchange Series

networking

best practices

industry experts

interactive

ideas

experience

high level

successful strategies

enlightening

“The Frost & Sullivan Executive

MindXchange is the most organized, well put together contact center

event.” –ASSURANT, Director

l “Excellent networkingevent.” – GERBER SCIENTIFIC, Vice

President, Services l “Sharing of ideas and

best practices with leaders

in the contact center industry.”

– AMERICAN CENTURY INVESTMENTS,

Director of Training & Development l

“Great experience to

interact with leading edge ideas.” – HP,

Executive Customer Relations Manager l

“An event devoted to sharing best

practices and connecting with

industry experts to

understand new technology and practices

to drive strategy.” – EQUIFAX, Vice

President, Operations l “Great

interaction with high levelpeers.” – DECARE DENTAL, Vice

President, Customer Service, l “I highly

recommend the Executive MindXchange

to anyone needing to identify

successful strategiesfor contact centers.” – W.L. GORE &

ASSOCIATES, Associate l “Outstanding event.

It is truly a ‘MindXchange’...

enlightening and refreshing.”

– ACER AMERICA, Customer Interaction

Center Manage l “An engaging and

interactive method to learn

best practices, share ideas and define

methodologies to deploy in your business.” –

ROYAL CARIBBEAN CRUISES, Intranet

Training QA Management l “Best industry

event I've ever attended! I’m going home with

ideas and programs that I can

immediately impact our business with.”

– BLUEGREEN CORPORATION, Senior

Vice President

Follow Our Customer Contact LinkedInCommunity www.frost.com/linkedincc

Register Now • events.us@frost.com • tel: 1.877.GO FROST (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com /ccs1–17–111–21–11

PAST PARTICIPANT PROFILE

WHO WILL PARTICIPATE:

n Executives seeking to deliver the definitive customer experience andexcellence in customer satisfaction, including Vice Presidents, Directors and Managers of:

TOP 11 REASONS WHY YOU SHOULD ATTEND

1-800-Flowers.com

AAAAbbott LabsAce HardwareAcer AmericaAetnaAflacAllianz Life InsuranceAmerican ExpressAmerican Medical Association Amerigroup CorporationAmica Mutual Insurance Amway GlobalAramark AssurantAT&T MobilityAtmos Energy Corporation

Bank of AmericaBank of MontrealBarclaysBECU (Boeing EmployeesCredit Union)Bell CanadaBestBuyBlue Cross Blue Shield ofFloridaBlue Cross Blue Shield ofNebraskaBlue Cross Blue Shield ofNorth CarolinaBlue Cross Blue Shield of SouthCarolinaBlueflyBluegreen CorporationBoeing Flight ServicesBose CorporationBriggs & Stratton

CA TechnologiesCabela'sCanadian Tire CorporationCarharttCerner CorporationChoice HotelsCignaCitigroupCoca-ColaCoinstarComcastCommerce BankCox CommunicationsCSX TransportationCumminsCVS Caremark

Delaware North CompaniesDellDHL ExpressDIRECTVDiscover Financial ServicesDisney DestinationsDuke Energy

EarthLinkElectroluxElectronic ArtsEntergy

EquifaxExpressJet AirlinesEyeMed Vision Care

FacebookFedEx CorporationFidelity InvestmentsFirst Citizens BankFirst Data CorporationFlorida Power & Light

Gerber ScientificGreen Dot

Harland ClarkeHealth Care Service CorporationHealth NetHiltonHome DepotHoneywellHPHSBCHSNHughes Network SystemsHumanaHunter DouglasHyatt

INGInterContinental Hotels GroupIntuit

Jockey InternationalJohnson & JohnsonJohnson ControlsJPMorgan Chase

Kaiser PermanenteKennametalKohler Co.Kohl's Department StoresKraft Foods

Liberty MutualLowe'sLuxottica Retail

MarriottMassMutualMasterCard WorldwideMatch.comMayo Medical LaboratoriesMcGraw Hill Companies McKesson CorporationMedcoMedradMetlifeMonster.comMSC Industrial DirectMTS AllstreamMutual of Omaha InsuranceCompany

NationwideNBA's Oklahoma City Thunder NelnetNew Balance Athletic ShoeNew York Life

Nicor Gas CompanyNorwegian Cruise Line

Office DepotOmni HotelsOrbitz WorldwideOverstock.com

Pacific Gas and ElectricPershingPitney BowesPolo Ralph LaurenPriceline.com

Quest DiagnnosticsQwest Communications

Rackspace HostingReaders DigestResMedRIMRitz-Carlton Hotel CompanyRogers CommunicationsRosetta StoneRoyal Caribbean Cruises

Sabre HoldingsScotiabankSeagate TechnologySears HoldingsSiemens Medical SolutionsSnap-OnSprintStarbucks CorporationState FarmStubHubSuddenlink CommunicationsSun Life FinancialSunTrust BankSymantec

Target CorporationTD BankThe Dial CorporationThomson ReutersTime Warner CableT-MobileToshiba AmericaTravelocityTupperware Corporation

United ConcordiaUnitedHealth GroupUS AirwaysUS CellularUSAA

Verizon WirelessVirgin Mobile CanadaVitamin ShoppeVonage

W. L. Gore & AssociatesWells FargoWhirlpoolWright Express

Xerox

Zappos.com

2%Other

19%Management

79%Executive

(Vice President, Director)

SNAPSHOTOF PAST PARTICIPANTS

• Call Centers• Contact Centers• Customer Analytics• Customer Care• Customer Contact

Key Take-Aways and Action Items: You will get so much brain food from this event you will need to go on a diet.

Powerful Speakers: A roster of customer contact leaders who areguaranteed to WOW!

Dynamic Group Environment:Participants share ideas on what is workingand what isn’t – collaborate with your peers to drive rich content and discussion.

Interactive Sessions: Choose from six tracks focused on hot button issueswith over 30 interactive sessions relevant to your role.

Non-stop Networking: that we're famous for - Participant Meet n Greet,the Beach Olympics, Tasty Travels Networking Reception and more!

A Frost & Sullivan Exclusive: Solutions Wheel! - a participant/solutionprovider “speed date” to help take your organization to the next level in aformat that is fast paced, engaging and fun.

Value: Content expressly relevant to your 12-18 month business needs.

Executive MindXchange Chronicles: A detailed summary of all sessions,their key take-aways, and action items to implement upon your return to the office.

Invigorate Your Professional Network: Join our Twitter Community with event feedback and conversations @FS_events (#CCEast)

Access: Simply the best customer contact center event you will ever attend – and we have the customer champions to prove it!

Inspiration and motivation!

• Operations• Quality Assurance• Sales & Marketing

• Customer Experience• Customer Satisfaction and Loyalty• Customer Service• Customer Strategy• Customer Support

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WHAT YOUR COLLEAGUES ARE SAYING

“Very well organized event, focused on networking and gaining best practices.”– Lill BreitenederDirector, Mass Service & Conferencing OperationsBell Canada

“This event expands my network of thought leaders in the industry andcreates an ideas exchange that has impacted my business strategy and results!”– Diane MoogalianVice President OperationsEquifax

“It's the best value you can find for content, networking and solutionprovider education.”– Michelle WatsonVice President, Customer CareMatch.com

MEDIA PARTNERS: