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Reliability and Performance
What you can do?
Delivering great customer experience
Strategies to deliver good performance
Browser-based
clients
Browser-based
mobile clients
Native clients on
tablets, PCs,
& desktops
Native clients
on mobile devices
Email, collaboration, communication, and productivity applications
Office 365 offers a wide variety of options across devices for customers to access the service
1st Microsoft
Data Center
Microsoft Security
Response Center
(MSRC)
Xbox
Live
Global
Foundation
Services
(GFS)
Trustworthy
Computing
Initiative (TwC)
Malware
Protection
Center
Office 2013
Office 365
1989 1995 2000 2005 2010 2012 2013
The New
Office Improved Sharing
Emails
Office 365 Adapter Office 365 Adapter
Office 365
Switch Plans
Embedded
Images PDFs in Word Web
Apps
Updated Lync mobile
clients
OneNote for iPhone
and Android phones
Q&A manager
Power Map Preview
Improvements for Excel
Directory Sync Max
Objects Auto
Increase
Windows Azure Active
Authentication
DirSync Scoping and
Filtering
Exchange Online
Inactive Mailboxes
PDF support for
SharePoint Online
Lync Online
Integrated Reporting
Office Web
Apps Update Windows Azure
Active Directory Sync
Tool - update
Admin Add Retention policy
and tag
management
Office 365 SSO with
SAML 2.0 Identity
Providers
EXO: 50 GB
Mailboxes
Exchange Online Address
Book Policies
Excel Web App
update
SharePoint Newsfeed
App for Windows 8
Lync meeting
scheduling from
OWA
Exchange Online
Archiving add-
on
Rights Management
Services
OneNote for
iPad
Go Daddy
Integration
SharePoint Online
Platform Improvements
IM mute
EXO: 50 GB
Mailboxes
Exchange group
naming policy
Directory Sync Max
Objects Auto Increase
Office on the
Web
Yammer basic
integration
Message Center
OWA for iPhone &
OWA for iPad
Encrypted Data
Project codename
“GeoFlow” preview for
Excel Directory Sync Max Objects
Auto Increase
Project codename
“GeoFlow” preview for Excel
SkyDrive Pro Sync for
Windows Get a Link
Lync mobile
clients
Connecting Skype
& Lync
Office Mobile for iPhone
& Android phones
Office Mobile for iPhone
& Android phones
Go Daddy
Integration
OWA for iPhone &
OWA for iPad
Project codename
“GeoFlow” preview for
Excel
Connecting Skype
& Lync
SkyDrive Pro apps for
Windows 8 & iOS Message Center
2013
We have delivered substantially in excess of 99.9%uptime for the last five quarters
We carry similar commitment to delivering a great performance when
customers use Office 365
99.70%
99.75%
99.80%
99.85%
99.90%
99.95%
100.00%
Quarter ending in September '13
Quarter ending in December '13
Quarter ending in March '13
Quarter ending in June '13
Quarter ending in September '13
Uptime
* Office 365 Trust Center http://trust.office365.com has the numbers for most recent quarters
Network
performance
Last mile
connectivity
Application
Performance
Benchmarking for
continuous
improvement
Investments in Data
Centers and
Networking
Rich applications for
great experience even
when Offline
Modern Browsers for
great web experience
Fine-tuning Application
performance
Improving last mile
performance
Benchmarking for
continuous
improvement
Investments in Data
Centers and
Networking
Rich applications for
great experience even
when Offline
Modern Browsers for
great web experience
Fine-tuning Application
performance
Improving last mile
performance
200 Online Services
20 Million 89 countries
Last mile and P2P
Last mile providers deliver
to consumers
P2P technology improves
last mile delivery
Core: Data centers
Global Fiber backbone that
connects Data Centers
Edge Nodes
Connect Data Centers to
Internet Exchange Points
Metro solutions
Connecting business customers
to last mile providers
In addition to major
investments in data
centers and networking
we are constantly fine
tuning other aspects like
DNS.
Example: Making DNS
lookups faster by using a
single faster DNS system
instead of a number of
them (office.com,
office365.com,
sharepoint.com, etc.)
Performance improvement for Office.com and MicrosoftOnline.com domains once they were brought on to MS Edge/MS One DNS
Benchmarking for
continuous
improvement
Investments in Data
Centers and
Networking
Rich applications for
great experience even
when Offline
Modern Browsers for
great web experience
Fine-tuning Application
performance
Improving last mile
performance
As we build new features to delight customers, we are also fine tuning all the applications like Office, Email, Collaboration & Communication to respond faster to improve overall customer experience
As an example, we have made the improvements in the area of performance:
Distributed
Caching
Disk I/O
improvements
Improved reload
times with AJAX
clients and
modern
browsers
Shredded storage
Minimal
Download
Strategy
Benchmarking for
continuous
improvement
Investments in Data
Centers and
Networking
Rich applications for
great experience even
when Offline
Modern Browsers for
great web experience
Fine-tuning Application
performance
Improving last mile
performance
Our Office clients including
Outlook and SkyDrive Pro
sync enable fabulous
experience while any data
upload or download happens
in the background
These rich applications enable
great experience even in
offline conditions such as air
travel
Similar native rich clients are
available for desktop, laptop,
Windows Phone, iOS and
Android
Benchmarking for
continuous
improvement
Investments in Data
Centers and
Networking
Rich applications for
great experience even
when Offline
Modern Browsers for
great web experience
Fine-tuning Application
performance
Improving last mile
performance
AJAX (or Asynchronous Java
script and XML) clients help us
deliver good performance in
browser based clients
In addition, use of modern
browsers enable greater
customer experience
Even Outlook Web Access, a
browser based client enables
Offline access to help in offline
situations such as Air travel
Benchmarking for
continuous
improvement
Investments in Data
Centers and
Networking
Rich applications for
great experience even
when Offline
Modern Browsers for
great web experience
Fine-tuning Application
performance
Improving last mile
performance
Bing CDNs where Office 365
Edge nodes will be deployed
The colored circles
represent edge nodes
located at the Bing
CDNs around the world
to optimize access to
Office 365 Services
Microsoft’s global network’s
peering relationship with
numerous ISPs enables easy
access to the high speed
network
Our operationalized process
of establishing new peering
relationships allows us to
constantly expand our reach
to improve customer
experience http://www.peeringdb.com/view.php?asn=8075
Establish new Points of Presence to increase
bandwidth to DCs
Office 365 Application Edge Services – coming in
2014
Optimize Online Service Applications in Data
Centers
Rich offline clients SkyDrive Pro, Outlook and Lync
• Telemetry in client applications
• Updates to client protocols for better
performance
Continued Evaluation of new Data Center
Locations
Upgrade to use modern browsers
Upgrade to new Office Pro Plus using Click2Run
Use rich Office clients
Use Local Cache in Outlook and SkyDrive Pro
Consider Hybrid Office 365 scenarios
Delegate your DNS to Office 365
Work with your ISP to peer with Microsoft
Provide feedback