DELIVERINGEXTRAORDINARYVALUE

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Welcome to

New Orleans

Welcome to Confluence 2018 – NIIT’s annual customer conference at the Roosevelt, New Orleans.

This year, our theme is, “Delivering Extraordinary Value”. Many organizations are looking to reinvent themselves as new digital technologies and business models increase digital disruption across industries and generations. The challenge is that this reinvention has to take place at an extremely rapid pace. As value propositions change, there is no better time for the L&D function to not only reinvent itself but also step up and become a high-value strategic enabler. The time has come for L&D to deliver extraordinary value to drive transformative people and business impact.

Our speakers will share their insights and journeys of creating, enabling and delivering unmistakable value. We hope you will enjoy the insightful sessions we have planned for you.

CONFLUENCE 2018 WELCOME TO CONFLUENCE 2018

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Mr. Pelster is a Principal in Deloitte with over 25 years of industry and

consulting experience. In his current role, Mr. Pelster is the senior partner for

our Bersin by Deloitte research and products practice and is a senior

advisor to our Integrated Talent Management practice focused on issues

and trends in the workplace. He has recently led, supported or authored

key Talent research pieces to include Talent 2020, Human Capital Trends,

and The Leadership Premium. In his previous role as Deloitte’s Chief

Learning Officer, Mr. Pelster was responsible for the total development

experience of Deloitte professionals to include learning, leadership,

high-potentials, and career/life fit. Additionally, he was one of the key

architects of Deloitte University; Deloitte’s $300m learning facility outside of

Dallas. Mr. Pelster is also a former US Board Member for Deloitte

Consulting.Principal, Deloitte

Bill Pelster Featured Keynote

Ms. Johnson is a leading researcher on learning and careers. She has spent

the majority of her career writing about, conducting research in, designing,

and consulting on human capital practices. Her recent work includes

leading both the research on career management, which culminated in

Bersin by Deloitte’s Career Management Framework, and the High Impact

Learning Organization research, resulting in the latest L&D model, which

focuses on how organizations can leverage learning for career

development. Additionally, Ms. Johnson led the Human Resource

Competency Study with the University of Michigan and six other

professional organizations around the world, which resulted in her

co-authoring the book, HR Competencies: Mastery at the Intersection of

People and Business. Samples of her other work can be found in

publications such as CLO Magazine, HR Magazine, Employment Relations

Today, and Learning Technologies and Skills Magazine. VP, Learning and Development Research Leader, Bersin by Deloitte

Dani Johnson Featured Keynote

CONFLUENCE 2018 KEYNOTE SPEAKERS

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Dr. Helen Papagiannis is a world-leading expert in the field of Augmented

Reality (AR). The author of the brand-new Augmented Human—the first

non-technical, accessible book on AR—she reveals how this technological

revolution will impact us and our organizations, and the opportunities that

lie within this rapidly growing industry. Dr. Helen Papagiannis has been

working with AR for a decade as a researcher, designer, and technology

evangelist. Dr. Papagiannis was named among the NEXT 100 Top

Influencers of the Digital Media Industry. She is the former Chief Innovation

Officer at Infinity Augmented Reality Inc. and Senior Research Associate at

York University’s Augmented Reality Lab. Dr. Papagiannis has presented her

interactive work and Ph.D. research at global conferences including TEDx,

ISMAR (International Society for Mixed and Augmented Reality), and ISEA

(International Symposium for Electronic Art). Her TEDx talk was featured

among the Top 10 Talks on Augmented Reality and Gamified Life. Prior to

her augmented life, Dr. Papagiannis was a member of the internationally

renowned Bruce Mau Design studio where she was project lead on

Massive Change: The Future of Global Design, an internationally touring

exhibition and best-selling book examining the new inventions,

technologies, and events changing the world.

Augmented Reality Speaker and Author of Augmented Human

Dr. Helen Papagiannis

Featured Keynote

Christopher Pirie has worked in the software industry for Oracle and

Microsoft with a focus on running workplace Learning, computer based

education, assessment, and e-Learning business units. Chris is currently the

General Manager for Global Learning at Microsoft. He served on the board

and was 2012 chair of workplace learning association – ATD, and currently

serves on the board of Humentum, an organization that serves the

International and local NGO community with professional training services

and helps build local capacity in support of humanitarian programs and

disaster relief. He is obsessed with the digital transformation of learning and

in particular Modern Workplace Learning as well as the power of learning

and teaching to drive business and social impact. Chris has a Degree in

Literature and Philosophy from the University of Essex in England, and has

studied in and worked with many professional development programs

including Stanford University Executive programs, INSEAD, and Wharton.

He is happy to take any opportunity to learn, or to travel.

General Manager, Global learning, Microsoft

Chris PirieKeynote Speaker

CONFLUENCE 2018 KEYNOTE SPEAKERS

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Chris Smart is Head of MetLife’s Global Learning & Development

organization. In this role, he has responsibility for MetLife’s corporate

learning function covering Executive, Leadership, Mandatory, Associate

and Sales learning as well as learning technology and infrastructure. Prior

to taking on this role Chris was responsible for learning, technology,

administration and budgeting within Global L&D. Chris previously set up

and led the Global Sales Capability team managing a team of sales

capability development professionals based across the globe. The team

worked across all channels and regions. The team partnered with channel

and regional business leaders to scope, design and deliver sales

development programs. This included organisational development,

consulting, training design and delivery, as well as follow up coaching and

evaluation. Chris has 30 years experience in the financial services industry

working at a business to business and direct to consumer level in sales, L&D

sales and leadership roles for manufacturers and distributors. Chris holds a

Bachelor of Arts degree from Reading University, a UK Financial Planning

Certificate and Advanced Financial Planning Certificate for Pensions and

Taxation & Trusts.He lives in the UK and is married with three children.

Head of Global Learning & Development, MetLife

Chris SmartKeynote Speaker

Keegan Bowman is assistant vice president, leadership & management

development, in MetLife’s Global Learning and Development organization,

responsible for the design and implementation of broad-based development

programs for MetLife’s leaders around the world. Prior to her current role,

Keegan held various positions at MetLife and RR Donnelley focused on

improving workplace performance. With 20 years of experience creating

and implementing leadership, professional and technical live and online

programs, Keegan’s career has been focused on helping employees at all

levels get even better at what they do at work. She holds a master’s degree

in learning and organizational change from Northwestern University and a

bachelor’s degree in professional writing from Carnegie Mellon University.

AVP, Leadership & Management Development, MetLife

Keegan Bowman

Keynote Speaker

CONFLUENCE 2018 KEYNOTE SPEAKERS

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Tim Munden has been Chief Learning Officer of Unilever since May 2016,

responsible for learning and development for Unilever globally, and is also

responsible for Wellbeing. Tim joined Unilever in 1993 as a graduate

trainee. His assignments have taken him to the Netherlands, Belgium, the

US and around the UK. He has served in different roles as in HR working

with R&D, Supply Chain, & Marketing, and helped to set up Unilever’s

global shared services organisation. Before becoming Chief Learning

Officer, he was Vice President of HR for Unilever UK & Ireland, one of the

largest businesses in the Unilever global organisation. In his spare time, Tim

works with non-profit organisations to enable young leaders from around

the world to develop their ability to make a positive difference in the world.

His particular focus is on how to help leaders know and lead from their

purpose, make ethical and sound decisions under pressure, and develop

the potential in the people and situations around them. Tim regularly

practices meditation and mindfulness. Tim has a Bachelor’s degree from

Manchester University in Politics & Modern History and a Master’s degree

in HR from the Manchester School of Management.

Chief Learning Officer,Unilever

Tim MundenKeynote Speaker

Max Meadow is MD for Consulting at EdCast. Max brings a wealth of

experience in building learning architecture to align program, process,

technology and organizations to support knowledge and skill development

for all phases of employee development. Max brings over 25 years of

experience in delivering learning projects in a variety of industries and

companies from medium-sized businesses to global enterprises. Max has

over 6 years’ experience with research in the Human Capital space,

serving as head of consulting for both Brandon Hall Group and Bersin &

Associates (Bersin by Deloitte.) Additionally Max has held senior positions

in Slalom Consulting, Deloitte, Saba, and RWD Technologies (GP

Strategies). Max began his career as a Nuclear Operator in the US Navy

Submarine program.

Managing Director, Consulting, EdCast

Max MeadowKeynote Speaker

CONFLUENCE 2018 KEYNOTE SPEAKERS

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Bob CannanFormer President and CEO, Eagle Productivity Solutions

Guy WhitcherHead of Learning, Standard Chartered Bank

Jeneen FelderSenior Manager,Learning Services,Cisco Systems

Mark CousinoDirector - Functional Learning and Technology, Boeing

Allan FrameManager Global HR Learning Services, Royal Dutch Shell

Ken GoetzVice President, Global Learning Services, Red Hat

Stefan HaenischSenior Vice President, Knowledge Transfer & Education, SAP SE

Karen HumphriesSVP, Learning and Leadership Development, Regulatory Learning Executive, Bank of America

Maria Manning-ChapmanVP Research, Education Services, TSIA

Ria NichollsSVP, Regulatory & Enterprise Learning & Professional Development Executive, Bank of America

Alpesh PatelVice President, Global Education, CA Technologies

Clifford RiggsSenior Manager,Learning Services,Cisco Systems

Govind SundararajanDirector of Services, Rockwell Automation

Rita VanhauwenhuyseVP Group Talent & Learning, BP

Dr. Gregg Collins Ph.DChief Learning Scientist, NIIT

Vijay ThadaniVice Chairman & ManagingDirector, NIIT LimitedCo-Founder, NIIT University

Sailesh LallaEVP, Business Development, NIIT

Sapnesh LallaCEO,NIIT

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Sailesh Lalla I EVP, Business Development, NIIT5:30 PM TO 5:45 PM Welcome Note & Overview

6:15 PM TO 7:00 PM

Dr. Gregg Collins I Chief Learning Scientist, NIIT7:00 PM TO 7:30 PM

TUESDAY, FEBRUARY 20, 2018

Chris Pirie I General Manager, Global Learning, Microsoft

5:00 PM TO 5:30 PM Registration

7:30 PM TO 10:30 PM Jazz in the Blue Room – Welcome Dinner

KEYNOTE

Sapnesh Lalla I CEO, NIIT5:45 PM TO 6:15 PM The Bar Keeps Getting Higher Everyday

WEDNESDAY, FEBRUARY 21, 2018

8:00 AM TO 5:00 PM Registration

8:00 AM TO 9:15 AMBill Pelster I Principal, DeloitteDani Johnson I VP and Learning and Development Research Leader, Bersin by Deloitte

7:00 AM TO 8:00 AM Breakfast

FEATURED KEYNOTE

9:15 AM TO 10:00 AM Scaling the Value of Leadership DevelopmentChris Smart I Head of Global Learning & Development, MetLifeKeegan Bowman I Assistant Vice President, Leadership & Management Development, MetLife

KEYNOTE

10:45 AM TO 11:15 AM We have to think differently before we can act differently: A design and development transformation journey

10:15 AM TO 10:45 AM Refreshment Break

1:15 PM TO 2:00 PM

Dr. Helen Papagiannis I Augmented Reality Expert and Author

FEATURED KEYNOTE

11:15 AM TO 11:45 AM

12:15 PM TO 1:15 PM Lunch

How Technology Is Shaping the New Reality

Mark Cousino I Director - Functional Learning and Technology, Boeing

The Role of Learning in a Disruptive World

10:00 AM TO 10:15 AM Reflection Session - Open Discussion

11:45 AM TO 12:15 PM Keeping the Kit Running: Learning in Industrial EnvironmentsAllan Frame I Manager Global HR Learning Services, Royal Dutch Shell

My Job is not my job! Big Challenges and Best Practices for Learning in an age of Disruption

Featuring the Jumbo Shrimp Jazz Band

Digital Reality: A Revolution in Learning

Business Disruption Driving TransformationRia Nicholls I SVP, Regulatory & Enterprise Learning & Professional Development Executive,

Bank of America

Augmented Human

Karen Humphries I SVP, Learning and Leadership Development, Regulatory Learning Executive, Bank of America

CONFLUENCE 2018 AGENDA FOR CONFLUENCE

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4:30 PM TO 5:00 PM Inspiration, Perspiration, and Perseverance: Moving the Wheel of TransformationVijay K. Thadani I Vice Chairman and Managing Director, NIIT Limited

6:45 PM TO 10:30 PM King of the Cocktail Challenge

2:45 PM TO 3:00 PM Reflection Session – Open Discussion

Co-Founder, NIIT Limited and NIIT University

THURSDAY, FEBRUARY 22, 2018

3:00 PM TO 3:30 PM Refreshment Break

Drink Mixology Challenge at Bourbon Vieux

8:00 AM TO 9:00 AM New Products and Services from NIITSailesh Lalla I Executive Vice President, Business Development, NIIT

7:00 AM TO 8:00 AM Breakfast

9:00 AM TO 9:45 AM

10:30 AM TO 11:00 AM Refreshment Break, Checkout

11:00 AM TO 11:30 AMJeneen Felder I Senior Manager, Learning Services, Cisco SystemsClifford Riggs I Senior Manager, Learning Services, Cisco Systems

12:30 PM TO 1:30 PM Lunch

1:30 PM TO 2:00 PM Bus Transfer to Airport

12:15 PM TO 12:30 PM Closing NoteSapnesh Lalla I CEO, NIIT

9:45 AM TO 10:15 AMGuy Whitcher I Head of Learning, Standard Chartered BankLearning for a Retail Bank Transformation

10:15 AM TO 10:30 AM Reflection Session, Open Discussion

11:30 AM TO 12:15 PMMax Meadow I Managing Director, Consulting, EdCastKEYNOTE Upskilling for a Global Workforce

Creating a Learning Services Business within Cisco

2:00 PM TO 2:45 PM Panel Discussion: The Evolution of Customer Education amidst Changing Business and Consumption ModelsStefan Haenisch I Senior Vice President, Knowledge Transfer & Education, SAP SEKen Goetz I Vice President, Global Learning Services, Red HatAlpesh Patel I Vice President, Global Education, CA TechnologiesGovind Sundararajan I Director of Services, Rockwell AutomationModerated by Maria Manning-Chapman, VP Research, Education Services, TSIA

3:30 PM TO 4:00 PM

Rita Vanhauwenhuyse I Vice President, Talent and Learning, BP

How the transformation of our talent and learning landscape is delivering value for BP

4:00 PM TO 4:30 PM Accepting the Challenge of Digital TransformationBob Cannan I Former CEO, Eagle Productivity Solutions

Tim Munden I Chief Learning Officer, UnileverKEYNOTE Thriving in a disrupted world

CONFLUENCE 2018 AGENDA FOR CONFLUENCE

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Jazz in the Blue RoomWelcome ReceptionExperience the history of the 1930s supper club era in the iconic Blue Room at the Roosevelt. This beautiful venue has witnessed performances from legends like Louis Armstrong, Ray Charles, Ella Fitzgerald, Frank Sinatra, and many more. Enjoy wonderful Frenchmen Street style jazz from the popular Jumbo Shrimp band over a classic, NOLA style welcome dinner.

VENUEThe Blue Room,Lobby Level at the Roosevelt

TIME & DIRECTIONSFeb 20, 2018 | 7:30 PM

DRESS CODECasual

King of theCocktail ChallengeJoin NOLA’s master drink mixologists for an action-packed contest as teams compete to recreate classic cocktails from the Big Easy at the Bourbon Vieux. Get a taste of Mardi Gras surprises at this fun-filled evening – including a sumptuous NOLA style buffet. Enjoy the view and throw some beads to the crowd from balconies overlooking Bourbon Street. Cheers to an awesome evening!

VENUEJoin us at the Confluence Registration desk for our walk to Bourbon Vieux.

TIME & DIRECTIONSFeb 21, 2018 | 6:45 PM

DRESS CODECasual

CONFLUENCE 2018 UNWIND AT NIGHT

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The

Roosevelt

Since 1893, The Roosevelt has represented everything that makes New Orleans one of the world's greatest destinations.

The Roosevelt is a short walk to the French Quarter, close to New Orleans nightlife, dining and culture, providing an elegant sanctuary in a vibrant Mardi Gras town.

Your stay at the Roosevelt is complimentary (except inciden-tals) from Tuesday night, February 20 through Wednesday night, February 21. Check-in time on Tuesday, February 20 is at 3:00 PM and checkout time on Thursday, February 22 is at 12:00 PM.

130 ROOSEVELT WAY, NEW ORLEANS, LA 70112, USA

CONFLUENCE 2018 THE ROOSEVELT

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ROOSEVELTFOYER/SALON I

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SALON III

SALON IV

SALON V

ROOSEVELTBALLROOM

ROOSEVELTPROMENADE

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TheRoosevelt

If you have any questions about the eventor need assistance, please reach out to

Shivani Chakravarthy, Senior Director, Marketing.

You can call her at 214-356-8000 or write to her at shivanich@niit.com.