MERRY CHRISTMAS

For more information, speak to your manager

or visit myroyalmail.com

DELIVERIES• In the weeks leading up to

Christmas, we’ll be out later in the day and evenings delivering vital parcels to our customers

• Use Delivery to Neighbour to maximise our first-time parcel delivery success, reducing the volume of parcels returned to the enquiry office for collection and reducing redeliveries

• Remember, all barcoded items must receive a doorstep scan and signature on delivery.

ENQUIRY OFFICES• Opening hours will be extended

between Monday 8 December and Tuesday 23 December to allow greater access for our customers to collect their parcels

• All redelivery and fee-to-pay requests must be actioned and taken out each day

• Undelivered items must be booked in promptly and made available for customer collection or redelivery

• Ensure all appropriate ID standards are applied when customers collect their parcels.

DELIVERING A GREAT CHRISTMAS FOR OUR CUSTOMERSWith the continued growth in online shopping,

it will be another busy festive period. In an increasingly competitive marketplace, we must ensure that we take every step to

deliver a great Christmas for our customers.

THE GOLDEN RULES OF CHRISTMAS

Be safe and ensure you are prepared

for any adverse weather.

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Remember to use Delivery to Neighbour – now a Royal Mail standard – where it is safe

and secure to do so. Put a ‘Something for you’ card through the original addressee’s door to inform them of a successful first-time delivery.

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Ensure all appropriate security and

ID standards are applied every day.

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Make sure all redelivery and fee-to-pay

requests are actioned and taken out

every day.

4

Ensure all 9am/1pm Special Delivery

Guaranteed items are delivered on time, every day. Keep EPoD cards handy as a contingency.

8Ensure a doorstep

check is carried out at every address to make sure mail is delivered

correctly.

6 Carry out all customer redirections daily, following

precise instructions on the redirection card – names and valid dates.

5Allow customers sufficient time to answer the door before you complete a

‘Something for you’ card. Remember to use Delivery to Neighbour for all standard, RM Signed For and RM Tracked products.

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Make sure that all RM products requiring a signature receive a PDA

doorstep delivered scan and customer signature before the item is handed over.

10

Return all undelivered items promptly to the enquiry office every

day, so that they can be booked in and made available for collection or redelivery the next working day.

12Ensure all ‘Something for you’ cards are completed

legibly and accurately to help your enquiry office colleagues locate customer parcels quicker.

11Doorstep scan all Royal Mail

Tracked 24/48 items (delivered or

undelivered).

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