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Delhi Session, 16. 18.01. Jan. 2013
Valerie Bahr
Steinbeis-Europa-Zentrum, Germany
The Network as a Brand
Delhi Session, 16. 18.01. Jan. 2013
2. Common Rules of Understanding - the Code of Conduct
Valerie Bahr, Steinbeis-Europa-Zentrum, Germany
Title of the presentation | Date |3Code of Conduct V.Bahr
Why a Code of Conduct?
• Around 70% of failed international business agreements is due to cultural issues!
• In order to reduce this figure, the Network itself needs to be capable to work as an international Network
• Standard practices help to define a common denominators in order to reduce misunderstandings and achieve more and better results for Network clients
Title of the presentation | Date |4Code of Conduct V.Bahr
What is the Code of Conduct?
= set of rules • governing the behaviour in the Enterprise Europe
Network, • regulating the relationships at all levels, in particular the
ones between:• Network partners to Clients,• Network partners to other partners within the Network,• Enterprise Europe Network to other EU business related
Networks
Title of the presentation | Date |5Code of Conduct V.Bahr
Relationship with clients
Title of the presentation | Date |6Code of Conduct V.Bahr
Relationships with clients• Clients’ interests first
• Be open and transparent
• Be responsive
• Uphold clients’ confidentiality
• Ensure a proper follow-up
Title of the presentation | Date |7Code of Conduct V.Bahr
Relationship with the overall Network
Title of the presentation | Date |8Code of Conduct V.Bahr
Relationships with the overall Network
•Be responsive and responsible in correspondence
•Behave professionally
•Contribute to the spirit of the Network
Title of the presentation | Date |9Code of Conduct V.Bahr
Relationship within the consortium
Title of the presentation | Date |10Code of Conduct V.Bahr
Relationships within the consortium• Create a common consortium
identity
• Be aware of colleagues’ expertise
• Keep in regular contact
• Share important information
Title of the presentation | Date |11Code of Conduct V.BahrRelationship with other EU business related networks
Title of the presentation | Date |12Code of Conduct V.Bahr
Relationships with other EU business-relatednetworks
• Be knowledgeable about services of other EU business-related networks
• Be proactive
• Be cooperative
• Signpost clients
Title of the presentation | Date |13Code of Conduct V.Bahr
1. Charter2. Code of Conduct3. Practical Guidance paper
Title of the presentation | Date |14Code of Conduct V.Bahr
Core values• Professionalism
• Adding-value
• Relationships
• Trust
• Networking
• Encouragement
• Responsiveness
Title of the presentation | Date |15Code of Conduct V.Bahr
Title of the presentation | Date |16Code of Conduct V.Bahr
Title of the presentation | Date |17Code of Conduct V.Bahr
Title of the presentation | Date |18Code of Conduct V.Bahr
… and the relationship with the EACI?
•Agreed Working Practices paper
•Work in progress
One follow-up action:•Operational Manual of the Enterprise Europe Network
Thank youValerie Bahr