Defining Emotional Intelligence

8/3/2019 Defining Emotional Intelligence

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Defining Emotional Intelligence (EI) and Emotional Quotient (EQ)Emotional Intelligence, or EI, describes an ability or capacity to perceive, assess, and manage theemotions of one's self, and of others. Our EQ, or Emotional Quotient, is how one measures EmotionalIntelligence.

Emotions have the potential to get in the way of our most important business and personal relationships.According to John Kotter of Harvard Business School: Because of the furious pace of change inbusiness today, difficult to manage relationships sabotage more business than anything else - it is not aquestion of strategy that gets us into trouble; it is a question of emotions.

Is EI Important to Leadership Development and Performance?

Research tracking over 160 high performing individuals in a variety of industries and job levels revealedthat emotional intelligence was two times more important in contributing to excellence than intellect andexpertise alone.EI Training Develops more Effective Managers and First Line Supervisors

Supervisors in a manufacturing plant received training in emotional intelligence competencies to helpraise their EI skills in areas such as how to listen better and help employees resolve problems on theirown, how to empower and inspire others, and how to become more effective personal leaders.

After training:

lost-time accidents were reduced by 50 percent

formal grievances were reduced from an average of 15 per year to 3 per year the plant exceeded productivity goals by $250,000 (Pesuric & Byham,1996).

In another manufacturing plant where supervisors received similar emotional intelligence training:

production increased 17 percent. there was no such increase in production for a group of matched supervisors who were not given

emotional intelligence training (Porras & Anderson, 1981)

Training in EI Competencies Develops Stronger Leaders

The following chart depicts the number of times those individuals who became president or CEOdisplayed emotionally intelligent competencies, compared with those who were passed over.

EQ Competencies FrequencyShown

Self-control 7XEmpathy 3X


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Teamwork 2.5XSelf-confidence 2XAchievementOrientation 2XCognitiveCompetencies FrequencyShownAnalytical Thinking 1.2XConceptual Thinking 1.5X

*Although those who became president or CEO showed cognitive competencies more frequently thanthose passed over, this difference was not significant.

Can Profitability be Attributed to Emotional intelligence?

Not only does emotional intelligence greatly contribute to job performance and leadership skills, ithas also been found to increase profits. The following chart shows the relationship between emotionalintelligence (EI) competencies with a high enough emotional quotient (EQ) to positively affectperformance (based on 360 data), and the amount of profit generated at a multinational services firm peryear per partner.

As the chart shows, self-regulation appears to have the greatest impact on profit generation.

Can you Increase your Emotional Intelligence and Emotional Quotient?

Most Definitely Yes!How Can IHHP Help You With This?

As the leading authority on the impact of emotions on leadership and performance, our expertise issought by Fortune 500 companies, the world's top business schools, professional athletes and Olympicmedalists. IHHP offersemotional intelligence traininginleadership,hiring and selection,salesperformanceandcoaching effectively. We also offerselection & development toolsandinspirationalkeynote programsthat focus on increasing EI in individuals and organizations. Also learnmore aboutaccreditation in our programs.
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Emotional Intelligences (EIs) Impact on Leadership Performance - Examples

The Business Case for Emotional Intelligence Training

The following 14 points build a case for how Emotional Intelligence contributes to the bottom line in

organizations.More

The Business Case for Selecting for EI - The Power of Positive Thinkersby Jill Neimark (Reprint from Success Magazine)

Robert Dell should have been crushed. Two years ago, the meat-packing plant where he worked closedon a half hour's notice. "Severance?" asks the blond, 47-year-old Dell, who is married with twochildren.More

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Defining Emotional Intelligence