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DefiningandManaging

ProgramBenefits

DickinsonAgyapong-Bempa

Ghana

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Name:

DickinsonA.-Bempa

E:agyapongbempa@yahoo.com

Tel.:+233244293313

Qualifica7ons:• PhD(Aspiring)• MBAinStrategy&ProjectM’gt

• CerLficateinConsulLng• PMP

• Prince2PracLLoner• BScElectrical/ElectronicEng.

Experience:

• GhanaTelecom,MTN,Airtel,Vodafone,PMI

• ProjectsandEventServicesManager@Angio

• President,PMIGhana

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$250,000

(personalmoney)

 Assumeyouhaveit,InshaAllah!

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MyformerCEOstory

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Recap:•  Bassam:Everyonewantstheirprojecttobeselected

andtheycanmanipulatefactstogettheirprojectdone

•  Bassam:NooneinvestsinaprojectwithoutexpecLngbenefits(tangibleorintangible)

•  Wael:Projectsfocusondeliverables,Programsfocus

onbenefitsandPorZoliofocusesonStrategicalignment

•  Hazem:TheCPOisneededtotaketoughdecisionson

goingaheadwithprojects,ROIorkillprojects

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Itisnotour

strategythathasaproblembutour

execu7onofit

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Arewegoingtoachieveanybenefits?

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Programsareusedtoexecutestrategy

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Program

•  Aprogramisagroupofrelatedprojectsthatare

managedtogetherinordertoobtainbenefitsthatare

notavailablefrommanagingthemindividually

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ProgramManagement

•  Benefits--Programmanagementisaboutbenefitsnotjustmul:pleprojects

•  BusinessObjecLves

--Programmanagementisaboutachievingbusinessobjec:vesnot justprojectdeliverables

•  FinancialProfitability--Posi:vefinancialimpactonbusiness

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Outcomesvs.Benefits

•  Allprojectsandprogramshaveoutcomesbutnotall

producebenefits

•  Theoutcomesofprojectsorprogramsarenot

necessarilybenefits

•  Benefitsarederivedfromoutcomes

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1.  ToidenLfytherealbenefitsthatwouldaccruetothebusinessifprojectsisimplemented

2.  ToknowthepotenLalfinancialvalueoftheprojectstothebusinessfromthesebenefits.

3.  ToensurethatidenLfiedbenefitsareachievedandthattheforecastfinancialimpactis

releasedintothebusiness.

WhyDefineandManageProgramBenefits?

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•  Itisnotjustprojectfinancialvalueappraisal.

•  DesiredOutcomes –Atmacrolevel;strategicchangesthataprogrammeisdesignedtofulfil

•  DesiredOutcomes-Atthemicrolevel,changestoday-to-dayoperaLonsthatprojectoutputscause.

ProgramBenefits:

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•  Benefits–MeasurableimprovementsresulLng

fromoutcomes.

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•  Financialimpact–Thisistheimprovementin

businessfinancialperformancethatresults,

directlyorindirectly,fromachievementofone

ormorebenefits.

•  Customer–increase,moreloyalty,etc

•  Efficiency–lesswaste,higheroutputs

•  Systems–reliability,redundancy,etc

• People–highermoLvaLon,effecLveness

Iden7fyingbenefits

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GenericProjectifecycle

Start-up Feasibility Define Implement Operate

ProjectBriefOpLons

AssessmentProjectIniLaLon

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ManagingBenefits–MainacLviLesStart-up

• Strategicfitandenablement

• IniLalbenefitsclasslistwithtop-downfinancialimpact

• Planning

Feasibility

• IniLalbenefitscasewithroughcutfinancialimpact

• De-duplicaLonofbenefits• OpLonShaping

Define

• Finalbenefitscase• Detailedfinancialimpactofbenefits

• ValidaLonofachievabilityofbenefits

Implement

• InducLonofBenefitsCo-ordinator• AssessmentofOpportunityfoross

• BenefitsTrackingPlan

Operate

• Benefittracking• RemedialacLons

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Start-up

• ProjectManager

• Sponsor• Program/PorZolioManager

Feasibility

• BenefitsManager

Define

• BenefitsManager

• (Benefitsteam)

Implement

• BenefitsManager

• (BenefitsTeam&Benefitscoordinators)

Operate

• TransformaLonManagers/ProgramManagers

• Benefitscoordinators&(Benefitsmanager)

ManagingBenefits–KeyPlayers

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AtStart-up

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ManagingBenefits–MainacLviLesStart-up

• Strategicfitandenablement

• IniLalbenefitsclasslistwithtop-downfinancialimpact

• Planning

Feasibility

• IniLalbenefitscasewithroughcutfinancialimpact

• De-duplicaLonofbenefits• OpLonShaping

Define

• Finalbenefitscase• Detailedfinancialimpactofbenefits

• ValidaLonofachievabilityofbenefits

Implement

• InducLonofBenefitsCo-ordinator• AssessmentofOpportunityfoross

• BenefitsTrackingPlan

Operate

• Benefittracking• RemedialacLons

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StarLngUp-Detailed

•  CharacterisLcs – Shorttermorlongterm – Minimalresourcingornot

 – Sustainableornot•  IdenLfyingStrategicDrivers•  IdenLfyingBenefitsClasses

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AtFeasibilityStage

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ManagingBenefits–MainacLviLesStart-up

• Strategicfitandenablement

• IniLalbenefitsclasslistwithtop-downfinancialimpact

• Planning

Feasibility

• IniLalbenefitscasewithroughcutfinancialimpact

• De-duplicaLonofbenefits• OpLonShaping

Define

• Finalbenefitscase• Detailedfinancialimpactofbenefits

• ValidaLonofachievabilityofbenefits

Implement

• InducLonofBenefitsCo-ordinator• AssessmentofOpportunityfoross

• BenefitsTrackingPlan

Operate

• Benefittracking• RemedialacLons

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ManagingBenefits

•  AninformedBenefitsManager(regardlessofLtle

 –couldbeProductManageretc) –  Awarenessofthestrategicvalueoftheprojecttothebusiness. –  UnderstandingoftheiniLalscopeandobjecLvesoftheprogram

 –  istofbenefitsclassesderivedfromtheobjecLves,eachwithaniniLalesLmateoffinancialimpact.

 –  OutlineofbenefitsplantobeundertakenduringFeasibility•  Needforbenefitsworkshopcommunicatedtobusiness

•  Agreementtobenefitsworkshopbytheprojectclient

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BenefitsCaseSchema

BenefitsCase Benefitclass

Title

Businesslogic

Financialimpactofbenefitsclass

Benefit

Title

DescripLon

Measure

Beneficiary

PerformanceBaseline

PerformanceTarget

       B     e     n     e

        fi      t     sistand

definiLonofbenefitswithassociatedmeasures,targetsandbeneficiaries

       B     e     n     e        fi      t       C

       l     a     s     sistofbenefit

classes,withassociatedbusinesslogicandfinancialimpact

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BenefitsCaseDevelopmentDefineproject/programoutcomes(includinghowbusinessprocessesandindividualacLviLeswillchangewhenthisprojectis

implemented)

IdenLfywhowillmakethechangehappen(beneficiaries)andhowtomeasurethechange.Measurethecurrentstateandset

postimplementaLontargets

ClusterbenefitsintobenefitclasseswithlikecharacterisLcs.DerivethefinancialcontribuLonofbenefitsclassesthroughapplicaLonofbusinesslogic

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DefineStage

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Start-up

• Strategicfitandenablement

• IniLalbenefitsclasslistwithtop-downfinancialimpact

• Planning

Feasibility

• IniLalbenefitscasewithroughcutfinancialimpact

• De-duplicaLonofbenefits•

 OpLonShaping

Define

• Finalbenefitscase• Detailedfinancialimpactofbenefits

• ValidaLonofachievabilityofbenefits

Implement

• InducLonofBenefitsCo-ordinator• AssessmentofOpportunityfoross• BenefitsTrackingPlan

Operate

• Benefittracking• RemedialacLons

ManagingBenefits–MainacLviLes

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•  On-boardedBenefitsManagerandBenefits

team

•  IniLalBenefitsCase•  DefineStageExecuLonPlan

 – ProjectOverview – TeamSelecLon

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ImplementStage

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Start-up

• Strategicfitandenablement

• IniLalbenefitsclasslistwithtop-downfinancialimpact

• Planning

Feasibility

• IniLalbenefitscasewithroughcutfinancialimpact• De-duplicaLonofbenefits• OpLonShaping

Define

• Finalbenefitscase• Detailedfinancialimpactofbenefits

• ValidaLonofachievabilityofbenefits

Implement

• InducLonofBenefitsCo-ordinator• AssessmentofOpportunityfoross

• BenefitsTrackingPlan

Operate

• Benefittracking• RemedialacLons

ManagingBenefits–MainacLviLes

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•  EngagedBenefitsManagerandBenefitsteam

•  Benefitstrackingteamwithapprovedandcommiedbusinessinterfacemembers

•  Areweachievingorlikelytoachievethebenefits?

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OperateStage

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Start-up

• Strategicfitandenablement

• IniLalbenefitsclasslistwithtop-downfinancialimpact

• Planning

Feasibility

• IniLalbenefitscasewithroughcutfinancialimpact

• De-duplicaLonofbenefits• OpLonShaping

Define

• Finalbenefitscase• Detailedfinancialimpactofbenefits

• ValidaLonofachievabilityofbenefits

Implement

• InducLonofBenefitsCo-ordinator• AssessmentofOpportunityfoross• BenefitsTrackingPlan

Operate

• Benefittracking&reporLng• RemedialacLons

ManagingBenefits–MainacLviLes

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•  Whichbenefitshavebeenachievedandthose

notyet?

•  WhatistheexpectedbenefitsduraLon–how

longarewewaiLngtogetthebenefits?

•  WhataretheiniLaLvestocorrectbenefitsnot

meeLngtargets

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•  IdenLficaLonandbenefitsplanningiskey•  Benefitsshouldbevalidated;achievableornot•  Benefitsmustbeowned

• Benefitsmustbetrackedandcommunicated

•  Benefitsmustbeevaluated

Summary

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End

Thankyou