Defining and Aligning the IT Mission

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    Defining and Aligning the IT Mission

    With the Institution

    SUNY Technology Conference

    June 19, 2008

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    Objectives

    Defining Mission, Vision, Objectives and Strategies

    Strategic vs. Tactical vs. Operational Planning

    Aligning with Institution

    Keeping it Real

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    The average number of fatalities per year between 2001 and 2006

    from unprovoked shark attacks is 4.3

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    Mission

    Strategic Planning

    Executive Management

    What We Do

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    Mission

    Clear

    Concise

    Vague

    Not Specific

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    Mission

    Concepts not Details

    Long Term vs. Short Term

    Strategic not Tactical or Operational

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    Mission

    Speak to All Stakeholders

    Students

    Faculty and Staff

    Board of Trustees

    Who Else?

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    Two Missions

    The Coca-Cola Company exists to benefit and refresh everyone it

    touches

    United Way:

    To improve lives by mobilizing the caring power of communities.

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    Missions vs. Vision

    Mission : What We Do

    Vision: Where We Want to Be

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    Vision

    A View Into the Future

    Where the Organization is Taking the Stakeholders

    Same Rules Apply

    Speak to All

    Conceptual Focus

    Long Term

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    More people are killed each year by falling coconuts than sharks.

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    How Do We Determine Mission?

    FirstDo We Understand the Institutional Mission?

    Can you See the IT Role?

    Core Values

    Stakeholder Inventory

    Functions of Mission

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    Core Values

    Essential Value IT Offers Institution

    Not the services

    Speaks from Stakeholder Perspective

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    Stakeholder Inventory

    Stakeholders

    Everyone Impacted by the IT Organization

    Easy: Direct - (Students, Faculty and Staff)

    Difficult: Indirect - (General Public)

    Why Worry About Indirect?

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    Functions of Mission

    Actions That Bring Value to the Stakeholder

    Translates from Concept to Action

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    Who, What, When, Where and How?

    A CIO to Peer Activity

    The Governing Body for IT

    NOW!

    No Defined Mission = The Customer is Always Right

    Get Away

    Outside Facilitation vs. College Staff

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    You are far more likely to be hurt by a toilet bowl lid than a shark.

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    Levels of Planning

    The Pyramid

    Strategic

    Tactical

    Operational

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    Strategic Planning

    Senior Management Function

    President and Cabinet with Board of Trustees

    Long Term Focus

    Three to Five Years

    Global in Focus

    The Apex of Planning

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    Tactical Planning

    Middle Management

    CIO with Directors and Managers

    Neither Long or Short Term

    One to Two Years

    Think in Terms of This Years Objectives

    Departmental in Focus

    Not Forgetting Value Propositions to Stakeholders

    The Glue Between Mission and Day to Day Activity

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    Operational Planning

    Line Management with Staff

    Where the Action is

    Day to Day, Week to Week, Month to Month

    How many widgets do we need tomorrow?

    Entirely Department Focused

    How do we do our job?

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    Each year domestic pigs kill more people in the US than sharks.

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    Objectives

    Each Must Directly Support Mission

    Best Practice Dictates Spreading Them

    Multiple Objectives Mitigate Risk

    Difference Between Organizational Objectives and Individual

    Objectives

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    Objectives

    Must Pass the Three Way Test

    Each Item is Pass/Fail

    M Measurable Numerically

    T Time Bound Stated Completion Date

    A Achievable Agreed by Both Parties

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    Strategies

    Actions that Line Staff Can Relate To

    Each Should Visibly Tie to Objectives

    One Strategy Can Support Multiple Objectives

    Best Practice:

    Multiple Strategies Spread Across Many Departments to Help

    Achieve a Single Objective

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    The pygmy shark, Euprotomicrus bispinatus, a deep sea species ofonly 9 inches in length.

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    Keeping IT Real

    Its a Process

    Just Like Project Management Life Cycle

    Define, Analyze, Plan, Evaluate.repeat, repeat, repeat

    Annual and Periodic Review

    Long Term vs. Short Term

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    Keeping IT Real

    Role of CIO is Key

    The Translator from Institution to Departmental

    Both Responsible for

    Collaborating with Peers

    Leading IT Through the Process

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    Soda machines have injured more Americans than sharks.

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    The Essentials

    Understand IT Role as Part of Institutional Mission

    Define ITs Mission

    Allow IT Staff to See How They Directly Relate to Mission by Their

    Actions

    An Ongoing Process

    Give Customers and Staff Real Expectations

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    Kamohoali'i

    The best known and revered of the shark gods, he was the older

    and favored brother of Pele, and helped and journeyed with her to

    Hawaii. He was able to take on all human and fish forms. A summit

    cliff on the crater of Kilauea is considered to be one of his mostsacred spots. At one point he had a he'iau(temple or shrine)

    dedicated to him on every piece of land that jutted into the ocean

    on the island of Moloka'i.