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Define Items Service Attribute Group

Following are the Service attributes and their possible values. You set theseattributes when defining or updating items.

Contract Item Type

Indicate the contract item type. Valid values are Service, Subscription,

Usage, Warranty, and null. The Support Service flag will set automatically if Subscription is selected.

Coverage Template

Enter the coverage schedule you want to associate with the current supportservice. A coverage schedule defines the days during the week and hoursduring each day that customers may contact your support organization torequest the current service. You can choose any coverage schedule you havealready defined. You can define additional coverage schedules using theCoverage Schedules window in Oracle Service.

Contract Duration Duration Period

Enter a positive number to indicate how long the current service lasts. Thenumber you enter here along with the duration period (in other words,Month, Year) provide defaults when you order the current service usingOracle Order Management. You can select any period you have defined as aunit of measure as long as that unit of measure is associated with your Timeunit of measure class. You indicate which class is the time unit of measureclass by setting the profile option Service: Time Unit of Measure Class.

Subscription Dependency Enabled

If you have Oracle Service for Communications installed, indicate whethera subscription is dependent on a prerequisite grouping of parts or services.

Service Importance Level

The importance level enables you to sort your service requests in theUniversal Work Queue (UWQ) and helps to prioritize the work items forservice resources. Enter a positive number to indicate the serviceimportance. You must set the Service Contract Type to Service to enable thisattribute.

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Billing Type

Indicate whether the customer is charged for any of the following:

Material - Material usage expenses your support organization incurs whileproviding the current service.

Labor  - Labor expenses your support organization incurs whileproviding the current service.

Expense - Incidental expenses your support organization incurs whileproviding the current service.

Service Request Enabled

Select the check box to specify if service requests can be created for the item.

Provision able

Indicate whether you can provision this item.

Serviceable Product

Indicate whether the current item is serviceable. If you turn this option on,Support Service must be turned off because an item cannot be bothserviceable and servicing. When you turn this option on, you can orderservice for the item using Oracle Order Management.

Service Billing Enabled

Select the check box to specify if this service item can be billed to a customer.

Defect Tracking Enabled

Indicate if you want to track defects of this item.

Recovered Part Disposition

Select the speed for which the item is returned for service. The three speedsare as follows:

Fast Return - The item must be returned quickly to the customer.

No Return - The item is not returned to the customer.

Slow Return - The item does not need to be returned quickly to thecustomer.

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Installed Base Tracking

Select the check box to specify if the service for this item can be tracked byinstall base.

Service Starting Delay

Enter a positive number indicating how many days after shipment of the

Current item service should start. When service is ordered for the currentitem, the service may be started on a specific date or on a date that isdetermined only after the item ships. If service starts after the item ships,Oracle Service determines the start date by adding the starting delay youenter here to the item’s shipment date.

Asset Creation

Indicate whether the item creates a depreciable inventory asset. A messageis sent to Oracle Enterprise Install Base, which was previously known asOracle Network Logistics, regarding the depreciable status of the item.