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Electrical equipment

77 11 322 302

"The repair procedures given by the manufacturer in this document are based on the

technical specifications current when it was prepared.

The procedures may be modified as a result of changes introduced by the

manufacturer in the production of the various component units and accessories fromwhich his vehicles are constructed."

MARCH 2006

All rights reserved by Renault s.a.s.

EDITION ANGLAISE

Copying or translating, in part or in full, of this document or use of the service partreference numbering system is forbidden without the prior written authority of

Renault s.a.s.

© Renault s.a.s. 2006

MULTIMEDIA

ITS

Program no.: 0020

Vdiag No.: 04

Fault finding - Introduction 86C - 1

Fault finding - List and location of components 86C - 8

Fault finding - Operating diagram 86C - 9

Fault finding - Features 86C - 10

Fault finding - Role of components 86C - 11

Fault finding - Replacement of components 86C - 12

Fault finding - Configurations and programming 86C - 13Fault finding - Fault summary table 86C - 14

Fault finding - Interpretation of faults 86C - 15

Fault finding - Conformity check 86C - 25

Fault finding - Status summary table 86C - 29

Fault finding - Interpretation of statuses 86C - 30

Fault finding - Parameter summary table 86C - 36

Fault finding - Interpretation of parameters 86C - 37

Fault finding - Command summary table 86C - 38Fault finding - Interpretation of commands 86C - 39

Fault finding - Customer complaints 86C - 44

Fault finding - Fault finding charts 86C - 46

86C



MULTIMEDIA

Fault finding - Introduction 86C

86C-1

186CITS

Program no.: 0020Vdiag No.: 04

MULTIMEDIA

Fault finding - Introduction

1. SCOPE OF THIS DOCUMENT

This document presents the fault finding procedure applicable to all computers with the following specifications:

2. PREREQUISITES FOR FAULT FINDING

Documentation type

Fault finding procedures (this manual):

– Assisted fault finding (integrated into the diagnostic tool), Dialogys.

Wiring Diagrams:

– Visu-Schéma (CD-ROM), paper version.

Type of diagnostic tools

– CLIP + CAN sensor

Special tooling required

3. RECAP

Procedure

To run fault finding on the vehicle's computers, switch on the ignition in fault finding mode (forced + after ignition

feed).

Proceed as follows:

– put the vehicle card in the card reader,

– press and hold start button (longer than 5 seconds) with start-up conditions not fulfilled,

– connect the diagnostic tool and perform the required operations.

To cut off the + after ignition feed, proceed as follows:

– disconnect the diagnostic tool,

– press the Start button twice briefly (less than 3 seconds),

– check that the computer warning lights on the instrument panel have gone out to confirm that the + after ignition

feed has been cut off.

Vehicle: Scenic II ph2

Function concerned: Navigation, integratedhands-free telephone, receiver, CD player

Name of computer: ITS

Program No.: 0020

Vdiag No.: 04

Special tooling required

Multimeter

Elé. 1681 Universal bornier

Note:

The left-hand and right-hand xenon bulb computers are supplied when the dipped headlights are lit.

Fault finding can only be run after the ignition is switched on in fault finding mode (forced + after ignition feed) and

the dipped headlights are lit.

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MULTIMEDIA


86C-2

ITSProgram no.: 0020

Vdiag No.: 04

Faults

Faults are declared as either present or stored (depending on whether they appeared in a certain context and have

disappeared since, or whether they remain present but have not been diagnosed within the current context).

The present or stored status of faults should be taken into consideration when the diagnostic tool is switched on

after the + after ignition feed (without any system components being active).

For a present fault, apply the procedure described in the Interpretation of faults section.

For a stored fault, note the faults displayed and apply the instructions in the Notes section.

If the fault is confirmed when the instructions in the Notes section are applied, the fault is present. Deal with the fault

If the fault is not confirmed, check:

– the electrical lines which correspond to the fault,

– the connectors on these lines (corrosion, bent pins, etc.),

– the resistance of the component detected as faulty,

– the condition of the wires (melted or split insulation, wear).

Conformity check

The aim of the conformity check is to check data that does not produce a fault on the diagnostic tool because the

data is inconsistent. Therefore, this stage is used to:

– carry out fault finding on faults that do not have a fault display, and which may correspond to a customer

complaint.

– check that the system is operating correctly and that there is no risk of a fault recurring after repairs.

This section gives the fault finding procedures for statuses and parameters and the conditions for checking them.

If a status is not behaving normally or a parameter is outside the permitted tolerance values, consult the

corresponding fault finding page.

Customer complaints - Fault finding chart

If the test with the diagnostic tool is OK but the customer complaint is still present, the fault should be processed by

customer complaints.

A synopsis of the general procedure to follow is provided on the following page in the

form of a flow chart

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86C-3


Vdiag No.: 04

4. FAULT FINDING PROCEDURE

Perform a pre-diagnostic on the

system

Print the system fault finding log

(available on CLIP and in the

Workshop Repair Manual or Technical Note)

Connect CLIP

noDialogue with

computer?

yes

Read faults

noFaults

present

yes

Deal with present faults

Deal with stored faults

noThe cause is

still present

Fault

solved

yes

Refer to ALP No. 1

Conformity check

noThe cause is

still present

Fault

solved

yes

Use fault finding charts

(ALPs)

noThe cause is

still present

Fault

solved

yes

Contact the Techline with the

completed fault finding log

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86C-4


Vdiag No.: 04

4. FAULT FINDING PROCEDURE (continued)

Wiring check

Fault finding problemsDisconnecting the connectors and/or manipulating the wiring harness may temporarily remove the cause of a fault.

Electrical measurements of voltage, resistance and insulation are generally correct, especially if the fault is not

present when the analysis is made (stored fault).

Visual inspection

Look for damage under the bonnet and in the passenger compartment.

Carefully check the fuses, insulators and wiring harness routing.

Look for signs of oxidation.

Tactile inspection

While manipulating the wiring harness, use the diagnostic tool to note any change in fault status from stored to

present.Make sure that the connectors are properly locked.

Apply light pressure to the connectors.

Twist the wiring harness.

If there is a change in status, try to locate the source of the fault.

Inspection of each component

Disconnect the connectors and check the appearance of the clips and tabs, as well as the crimping (no crimping on

the insulating section).

Make sure that the clips and tabs are properly locked in the sockets.

Check that no clips or tabs have been dislodged during connection.

Check the clip contact pressure using an appropriate model of tab.

Resistance checkCheck the continuity of entire lines, then section by section.

Look for a short circuit to earth, to + 12 V or to another wire.

If a fault is detected, repair or replace the wiring harness.

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Vdiag No.: 04

5. FAULT FINDING LOG

You will always be asked for this log:

q when requesting technical assistance from Techline,

q for approval requests when replacing parts for which approval is mandatory,

q

to be attached to monitored parts for which reimbursement is requested. The log is needed for warrantyreimbursement, and enables better analysis of the parts removed.

6. SAFETY ADVICE

Safety rules must be observed during any work on a component to prevent any damage or injury:

– make sure that the battery is properly charged to avoid damaging the computers with a low load,

– use the appropriate tools.

IMPORTANT!

IMPORTANT

Any fault on a complex system requires thorough fault finding with the appropriate tools. The

FAULT FINDING LOG, which should be completed during the procedure, enables you to keep

track of the procedure which is carried out. It is an essential document when consulting the

manufacturer.

IT IS THEREFORE MANDATORY TO FILL OUT A FAULT FINDING LOG EACH TIME FAULT FINDING IS

CARRIED OUT.

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List of monitored parts: navigation system

FAULT FINDING LOGSystem: Carminat Advanced Navigation

Page 1 of 2

q Administrative identification

Date 2 0

Log completed by/tel.

Dealership details

VIN Mileage

Repair Order Engine

q Navigation system configuration

Navigation computer Renault part number

series number Fault finding log

CCU: Central Communication UnitRenault part number


Cartographic CD-ROMRenault part number


Languages CD-ROM Version

RadioRenault part number


q Customer complaint

1162 Problem reading the

cartographic CD-ROM

1161 Problem opening or closing the

screen

1158 Guidance voice message fault

1170 Navigation guidance fault 1160 Control fault on the CCU front

panel or independent console

1171 Satellite reception fault (GPS)

999 Intermittent black screen 999 Permanent black screen 999 Location fault

Description of customer complaint:

Customer complaint reproduced: YES NO

Are there any retrofitted accessories on the vehicle? YES NO

If yes, which:

q Conditions under which the customer complaint occurs

999 Permanent fault 999 Intermittent frequency

(occurrence must be stated)

999 Low temperatures

999 Very high temperatures 999 Ambient heat 999 Engine running or warm

999 When starting 999 Covered area (garage, etc.) 999 Green TMC Symbol

999 Red TMC Symbol 999 Green GPS Symbol 999 Red GPS Symbol

999 During impacts/vibrations 999 Green CD Symbol 999 Red CD Symbol

Others Comments:

FD98Fault finding log

page to print or photocopy - page to print or photocopy - page to print or photocopy



To check the GPS reception status, follow the procedure below:Position the vehicle in an open area

Wait for 15 minutes with the ignition on

In the navigation system, go to Fault finding: Navigation →→→→Configuration →→→→ System information →→→→ Fault finding→→→→GPS status

Vehicle speed signal fault finding, change of value when driving? YES NO

To run this fault finding procedure on the navigation system, from the following fault finding menu: Navigation→→→→ Configuration →→→→ Systeminformation →→→→ Fault finding →→→→ I/O

Vehicle restartafter a cut-off of > 1 min: OUT NOafter a cut-off of < 1 min: OUT NO

By action on: ..............................................................................................................................................................................................................................................................................................................................................................................

The fault disappears by itself (state time): .................................................................................................................................................Other (give as much detail as possible): ....................................................................................................................................................

....................................................................................................................................................

FAULT FINDING LOGSystem: Carminat Advanced Navigation

Page 2 of 2

q Documentation used in fault finding

Fault finding procedure used

Type of diagnostic manual: Workshop Repair Manual Technical Note Assisted fault finding

Fault finding manual number

Wiring diagram used

Wiring Diagram Technical Note Number:

Other documentation

Title and/or part number:

q Workshop fault finding

GPS reception status: COM.ERROR Search Sat ≥ 3 sat

Status red LED computer front panel: Permanently off Permanently flashing Permanently lit

Carminat computer (CD-ROM reader): Impossible to insert CD Impossible to eject CD Refuses to read CD

Cartographic map CD scratched or dirty: YES NO

q Conditions under which fault disappears

q Parts returned

Parts: Navigation computer CCU Keypad Screen

Note:

Complete and submit a fault finding log for each component removed and returned.

FD98Fault finding log

page to print or photocopy - page to print or photocopy - page to print or photocopy



MULTIMEDIA

Fault finding - List and location of components 86C

86C-8


Vdiag No.: 04 Fault finding - List and location of components

1 - List and location of components

* Satellite guidance

Number Description

1 Navigation computer

2 CD multi-changer

3 GPS aerial*

4 Display

6 Steering column control

7 Speakers

8 Tweeter speakers

9 Navigation central control

10 Tuner-amplifier

11 Microphone

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Fault finding - Operating diagram 86C

86C-9


Vdiag No.: 04 Fault finding - Operating diagram

2 - Operating diagram

MicrophoneGPS aerial*

(+ telephone)

Display Navigation computer

Speakers

Receiver/radio Navigation central control Diagnostic socket

CD multi-changer Steering column control

AM/FM aerial amplifier

- Vehicle multiplex network

- Multimedia multiplex network

- Bus UART

- Wire connections

Vehicle multiplex

network


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Fault finding - Features 86C

86C-10


Vdiag No.: 04 Fault finding - Features

3 - Features

The CARMINAT NAVIGATION and COMMUNICATION system is involved in the following functions:

– Receiver.

– CD multi-changer. – Satellite guidance navigation.

– Hands-free telephone integrated control.

– Display.

– Clock.

A - Receiver

This function is used for listening to AM and FM radio. The receiver automatically selects the best frequency for a

station using the AF function. It receives traffic information via the Traffic Message Channel (TMC) to make best use

of the Carminat Navigation and Communication system.

B - CD multi-changer

The CD multi-changer located on the dashboard can hold up to 6 CDs. This can play audio CDs, CD-Rs which have

been copied by the customer and CDs on which MP3 files are stored. The number of CDs in the changer can be

viewed via PR005 Number of CDs in the changer .

C - Navigation

This function guides the driver by displaying maps and issuing voice messages. Addresses for guidance can be

entered via the central control or as voice commands.

D - Hands-free telephone integrated control

This function enables the driver to use a mobile phone hands-free using the microphone located next to the driver's

sun visor and the vehicle speakers. The Carminat Navigation and Communication system lets you use the

phonebook, receive and make calls and receive SMS text messages. The phone can be connected to the vehicle

with Bluetooth (wireless).

E - Display

The display is used to display information such as navigation maps, radio, CD title, time, temperature andinformation from the mobile phone

F - Clock

This function displays the time on the video display.

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Fault finding - Role of components 86C

86C-11


Vdiag No.: 04 Fault finding - Role of components

4 - Role of main components

q Receiver: the receiver transmits audio signals via the speakers inside the vehicle.

q Display: displays different multimedia information such as the station tuned in, the time, or information related toCDs or satellite navigation.

q Steering column switch: different multimedia functions can be accessed via controls on the steering wheel.

q Speakers and tweeter speakers: produce sound from the multimedia system inside the vehicle.

q CD multi-changer: loads CDs and sends audio signals to the receiver.

q AM/FM aerial: picks up waves from various transmitters.

q GPS aerial: receives various signals emitted by satellites.

q Navigation central control: different multimedia functions can be intuitively accessed via a multimedia keypad.

q Microphone: enables a phone to be used in hands-free mode via a Bluetooth connection.

q Navigation computer: manages the various multimedia system functions according to the requests of the user.

q DVD cartographic map: loads maps onto the navigation computer.

q AM/FM aerial amplifier: improves the reception of AM/FM signals.

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Fault finding - Replacement of components 86C

86C-12


Vdiag No.: 04 Fault finding - Replacement of components

To remove and refit this computer (see MR 370 Mechanical, 83C, On-board telematics system, Navigation

computer: Removal - Refitting).

Procedures to be carried out before replacing the navigation computer:

1. Before replacing the computer (with the agreement of Techline), read the faults and run a conformity check to

ensure that it is definitely faulty.

2. Eject the DVD.

3. Before removing the computer, clear the customer's data (telephone numbers, address book, etc.) using the

RZ003 Parameters and customer data command and the diagnostic tool.

4. Remove the computer with ignition off.

The navigation computers from the Parts Department are supplied unconfigured and in factory mode (receiver set to

162 kHz AM, and beeps for 2 minutes).

Procedures to be carried out after replacing the navigation computer:

1. Enter the unlocking code for the Carminat Navigation and Communication system.

– How to obtain the unlocking code for the Carminat Navigation and Communication system

q switch on + after ignition feed,

q switch on the CARMINAT NAVIGATION and COMMUNICATION system,

q connect the Clip diagnostic tool,

q note the navigation programming number given in the identification menu,q contact Techline with this navigation programming number to obtain the CARMINAT NAVIGATION and

COMMUNICATION system unlocking code,

q the unlocking code is requested 2 mins after the CARMINAT NAVIGATION and COMMUNICATION system

comes on,

q enter this code using the navigation central control.

2. Configure the computer (see Configuration and programming).

– Enter the vehicle type via the CF001 Vehicle type command.

– For vehicles registered in the Netherlands only, complete the VP004 Netherlands Legislation configuration.

3. Enter the VIN code (see Dealing with commands).

– Use command VP002 Write VIN to enter the VIN.

Note:

If the code is incorrect, you must wait for between 2 and 32 minutes before entering a new code.

Delete the incorrect code before entering the new one.

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Fault finding - Configurations and programming 86C

86C-13


Vdiag No.: 04 Fault finding - Configurations and programming

Configurations available and operating mode

– Vehicle type (CF001):

This configuration enables the system to identify the vehicle in which it is installed.

– NETHERLANDS LEGISLATION (VP004):

List of individual configurations available on the diagnostic tool with the associated configuration reading

Procedure to follow to modify the Vehicle Type configuration.

q Establish dialogue with the computer.

q Select the Repair mode menu.

q Select the Write configuration menu.

q Select the line corresponding to the configuration to be modified.q Select the line in the drop-down menu that corresponds to the vehicle.

q Click on Confirm.

q Exit fault finding mode (communication cut-off with the computer without the tool being switched off), switch off the

ignition for 5 seconds then switch on the ignition again.


q In the Read configuration menu, check that the configuration has been completed.

Programming

Procedure to follow to modify the Country Type configuration (this programming only affects the Netherlands and is

irreversible).q Establish dialogue with the computer.


q Select the Programming menu.

q Select the line corresponding to the configuration to be modified.

q Select the line in the drop-down menu that corresponds to the country.

q Exit fault finding mode (communication cut-off with the computer without the tool being switched off), switch off theignition for 5 seconds then switch on the ignition again.


q In the Read configuration menu, check that the configuration has been completed.

IMPORTANT

Running command NETHERLANDS LEGISLATION initialises the computer according to this country's legislation.

This configuration is IRREVERSIBLE: it is not possible to clear this selection.

Configuration Configurationreading

Name of configuration Choice of configuration

CF001 LC001 Vehicle type Scenic II

VP004 LC002 Country typeExcept Netherlands

Netherlands

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Fault finding - Fault summary table 86C

86C-14


Vdiag No.: 04 Fault finding - Fault summary table

Summary of faults that can be diagnosed by the navigation computer, with corresponding technical center

codes.

Tool faultAssociated

DTC Diagnostic tool title

DF001 D010 Computer

DF002 D011 Computer

DF003 9A01 Computer

DF004 9A02 Computer

DF005 9A03 Computer

DF006 9A04 Computer

DF007 9A07 Computer

DF008 9A08 Computer

DF009 9A10 Computer

DF010 9A0D Computer

DF021 C300 Computer configuration

DF022 C186 No radio multiplex signal

DF023 9A06 No display multiplex signal

DF025 C163 No central control multiplex signal

DF027 C189 No audio CD changer signals

DF029 9A0C Navigation DVD reader

DF030 9A00 GPS aerial circuit*


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Fault finding - Interpretation of faults 86C

86C-15


Vdiag No.: 04 Fault finding - Interpretation of faults

DF001

DF002

DF003

DF004DF005

DF006

DF007

DF008

DF009

DF010

PRESENT

ORSTORED

COMPUTER

1.DEF: Internal electronic fault

NOTES Use the Wiring Diagrams Technical Note, Scenic II.

STORED FAULT

Clear the fault, switch off the ignition and disconnect the 20A computer supply fuse.

– Refit the fuse and switch the ignition back on.

– Turn on the navigation system.

If the fault reappears as stored, contact Techline.

If the fault does not reappear: operate the navigation system, including the CD multi-changer, the tuner-amplifier and the hands-free telephone integrated control (if present on the vehicle) to check that the system is operatingcorrectly.

Check the conformity of the + 12 V on the BCP3 connection of the navigation computer 40-track connector

(component code 662).

Check that the earth on the MX connection of the 40-track connector of component 662 is perfect.

If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,

Wiring: precautions for repair ), repair the wiring; otherwise, replace the wiring.

FAULT PRESENT

If the fault is present, contact the Techline.

AFTER REPAIR

If the computer was replaced (at the request of the Techline), reconfigure the computer

(see Configurations and programming).

Deal with any other faults.

ITS_V04_DF001/ITS_V04_DF002/ITS_V04_DF003/ITS_V04_DF004/ITS_V04_DF005/

ITS_V04_DF006/ITS_V04_DF007/ITS_V04_DF008/ITS_V04_DF009/ITS_V04_DF010 ITSJ84ph2V1.0

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86C-16


Vdiag No.: 04

DF021PRESENT

COMPUTER CONFIGURATION

1.DEF: Blank or incomplete configuration

NOTES None

Configure the system (see Configuration and programming).

After configuration, switch off the ignition for 5 seconds then switch it back on again.

Check that the configurations have been correctly registered by reading configurations LC001 Vehicle Type and

LC002 Country type.

If the fault is still present, contact the Techline.

AFTER REPAIR Carry out another fault finding check on the system.Clear the stored faults using command RZ001 Fault memory.


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86C-17


Vdiag No.: 04

DF022

PRESENTOR

STORED

NO RADIO MULTIPLEX SIGNAL

NOTES

Conditions for applying fault finding procedures to stored faults:

Apply this fault finding procedure if the fault reappears as present or stored after the

fault has been cleared, the ignition switched off and back on again and the receiver

started with several actions.

Order of priority in the event of more than one fault:

If faults DF022 No radio multiplex signal and DF027 No audio CD changer signals

are present at the same time, check the multimedia multiplex network (see 88B,

Multiplexing).

Use the Wiring Diagrams Technical Note, Scenic II.

Check the condition and the connection of the receiver 32-track connector (component code 261), of the navigation

central control connector (component code 1657) and of the navigation computer 32-track connector (component

code 662) (broken, oxidised, bent tabs).

Manipulate the wiring harness at the connectors to produce a change in fault status (present→ stored).

If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical

wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.

With ignition on, check for + 12 V on connection BCP3 of the 8-track connector on component 261.Check that the earth on the MT connection of the 8-track connector on component 261 is perfect.


Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.

Check the insulation, continuity and the absence of interference resistance on the following connections:

q connection code 107W,

q connection code 107X,

q connection code 34HU,

between components 1657 and 261.If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,




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86C-18


Vdiag No.: 04

DF022

CONTINUED


q connection code 34DZ,

q connection code 34GA,

between components 1657 and 662.






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86C-19


Vdiag No.: 04

DF023

PRESENTOR

STORED

NO DISPLAY MULTIPLEX SIGNAL

1.DEF: No communication with display

2.DEF: Display malfunction

NOTES


Apply this fault finding procedure if the fault reappears as present or stored after it has

been cleared, the ignition turned off and on again and the navigation system started.


1.DEF NOTES None

Check the condition and connection of the display connector (component code 1127) and of the navigation

computer 32-track connector (component code 662) (broken, oxidised, bent tabs).




With ignition on, check for + 12 V on the BCP3 connection of the component 1127 connector.

Check that the earth on the MAN connection of component 1127 is perfect.

If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.

If the fault is still present, replace component 1127.




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86C-20


Vdiag No.: 04

DF023

CONTINUED

2.DEF NOTES None


computer 32-track connector (component code 662) (broken, oxidised, bent tabs).





q connection code TB30,


q connection code 34HA,

q connection code 34GZ,








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Vdiag No.: 04

DF025

PRESENTOR

STORED

NO CENTRAL CONTROL MULTIPLEX SIGNAL

1.DEF: No communication with the central control

NOTES



fault has been cleared, the ignition switched off and back on again and the navigation

system started after using the central control several times.

If faults DF022 No radio multiplex signal, DF025 No central control multiplex

signal and DF027 No audio CD changer signals are present at the same time, check

the multimedia network (see 88B, Multiplexing).


Check the condition and connection of the navigation central control connector (component code 1657) and of the

navigation computer 32-track connector (component code 662) (broken, oxidised, bent tabs).




With ignition on, check for + 12 V on the BCP3 connection of component 1657.

Check that the earth on the MX connection on the component 1657 connector is perfect.













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Vdiag No.: 04

DF027

PRESENTOR

STORED

NO AUDIO CD CHANGER SIGNALS

1.DEF: No communication with the CD changer keypad

NOTES



fault has been cleared, the ignition switched off and back on again and the audio

system started after using the CD multi-changer several times.

Order of priority in the event of more than one fault:

Deal with fault DF022 No radio multiplex signal first.


Check the condition of the 15A fuse (component code 260) and the 7.5A fuse (component code 1337).

Check the condition and connection of the CD changer (component code 1272) and of the receiver C2 (green)

connector (component code 261) (broken, oxidised, bent tabs).



With ignition on, check for + 12 V on connections SP2, AP43 and BCP3 of the component 1272 connector.

Check that the earth on the MAN connection on the component 1272 connector is perfect.



q connection code 34HT,

q connection code 34HR,


q connection code 34HS,







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Vdiag No.: 04

DF029

PRESENTOR

STORED

READING NAVIGATION DVD

1.DEF: Disc cannot be read

NOTES



fault has been cleared, the ignition switched off and back on again and the navigation

system started with a navigation DVD in good condition.

Check that the DVD is inserted the right way up.

Check that the DVD in the navigation computer is not an audio CD or other type but a navigation DVD designed

for this navigation system.

Wipe the DVD from the centre out with a soft, clean cloth.

Replace the navigation DVD if it is scratched.

If the fault is still present after the DVD has been changed, contact the Techline.




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86C-24


Vdiag No.: 04

DF030

PRESENTOR

STORED

GPS AERIAL CIRCUIT

CO : Open circuit

NOTES

Conditions for applying the fault finding procedure to the stored fault:

Apply this fault finding procedure if the fault reappears as present or stored after it has

been cleared and the ignition has been switched off and on again.


Check the condition and connection of the GPS aerial 2-track connectors (component code 886) and of thenavigation computer (component code 662) (broken, oxidised, bent tabs).

Manipulate the wiring harness at the connectors to produce a change in status (present → stored).




q connection code 46CB,





If the connections are correct, replace the GPS aerial.





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Fault finding - Conformity check 86C

86C-25


Vdiag No.: 04 Fault finding - Conformity check

MAIN SCREEN

NOTES

Only carry out this conformity check after a complete check with the diagnostic tool

(fault reading and configuration checks).

Application conditions: Engine stopped, + after ignition feed switched on.

Order FunctionParameter or Status

Check or ActionDisplay and Notes Fault finding

1Night-time

lightingET003:

+ 12 V side

lights feed

ON

OFF

In the event of a fault, consult

the interpretation of status

ET003 + 12 V side lights

feed.

2 Vehicle speed PR002: Vehicle speed

0 mph

Carry out a road test to

obtain a variation.

In the event of a fault, consultthe interpretation of

parameter PR002 Vehicle

speed.

3 Reverse gear ET024:Reverse gear

engaged

YES

NO



ET024 Reverse gear

engaged.

4CD multi-

changer PR005:

Number of CDs

in the multi-

changer

0, 1, 2, 3, 4, 5 or 6 None

ITS_V04_CCONF ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-26


Vdiag No.: 04

Sub-function: DRIVER SELECTION

NOTES






1Steering

column switch

ET006: + buttonDEPRESSED

RELEASED

In the event of a fault,

consult the interpretation of statuses ET006 + button,

ET007 - button, ET010 low

button, ET009 high button

and ET034 MODE button.

ET007: - buttonDEPRESSED

RELEASED

ET010: Lower buttonDEPRESSED

RELEASED

ET009: Upper buttonDEPRESSED

RELEASED

ET034: MODE buttonDEPRESSED

RELEASED

2

Communication

connection

button

ET017:

Communication

connection

button

DEPRESSED

RELEASED



ET017 Communication

button.

3Steering

column controlET018: Wheel action

INACTIVE

UPWARDS

DOWNWARDS



ET018 Wheel activation.

Note:If you need to work on the telephone, ensure that you have the PIN code.

ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-27


Vdiag No.: 04

Sub-function: SOUND TESTS

NOTES






1 Speakers test AC004: Speaker test

This command

enables the front left-

hand, front right-

hand, rear left-hand

and rear right-hand

speakers to be

activated

successively.

In the event of a fault, apply

the interpretation of

command AC004 Speakers

test.

ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-28


Vdiag No.: 04

Sub-function: TESTS

NOTES






1 Screen

AC006:Screen test:

colour bars

This command is used

to test the colour

connections between

the navigation

computer and the

display.



command AC006 Screen

test: colour bars.

AC007:Screen test:

shades of grey


to test the video

connections between

the navigation

computer and the

display.



command AC007 Screen

test: gradation of grey.

AC008:Screen test:

white screen


to test the screen to

see if a pixel from the

display is out of order.

Replace the display if several

pixels are out of order.

2 Microphone AC009: Microphone test

This command is for

testing microphone

operation.

Note:

If it is quiet, speak into

the microphone to

check that it is working.



command

AC009 Microphone test.

ITSJ84ph2V1.0

Edition 1



MULTIMEDIA

Fault finding - Status summary table 86C

86C-29


Vdiag No.: 04 Fault finding - Status summary table

Tool status Diagnostic tool title

ET003 + 12 V side lights feed

ET006 + button

ET007 - button

ET009 Upper button

ET010 Lower button

ET017 Communication connection button

ET018 Wheel action

ET024 Reverse gear engaged

ET034 MODE button

ITSJ84ph2V1.0

Edition 1



MULTIMEDIA

Fault finding - Interpretation of statuses 86C

86C-30


Vdiag No.: 04 Fault finding - Interpretation of statuses

ET003

+ 12 V SIDE LIGHTS FEED

NOTES

Visually check that the side lights are working. Carry out fault finding on the steering

column switches and the side lights.


Check the condition of the 7.5 A fuse in the engine compartment connection unit (component code 1337).

Check the condition and connection of the navigation central control connectors (component code 1657) and of

the CD changer (component code 1272) (broken, bent tabs).



Check the insulation, continuity and the absence of interference resistance on the LPG connection between

components 1337, 1272 and 1657.

If the connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,



AFTER REPAIR Repeat the conformity check from the start.

ITS_V04_ET003 ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-31


Vdiag No.: 04

ET006

ET007

ET009

ET010

ET034

+ BUTTON

- BUTTON

UPPER BUTTON

LOWER BUTTON

MODE BUTTON

NOTES There must be no present or stored faults.


Check the condition and connection of the steering column switch 10-track connector (component code 1519) and

of the receiver 32-track connector (component code 261) (broken, oxidised, bent tabs).

If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electricalwiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.


q connection code 34AQ,

q connection code 34AU,

q connection code 34AS,

q connection code 34AR,

q connection code 34AP,

q connection code 34AT,

q connection code 34AO,





ITS_V04_ET006/ITS_V04_ET007/ITS_V04_ET009/ITS_V04_ET010/ITS_V04_ET034 ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-32


Vdiag No.: 04

ET006

ET007

ET009

ET010ET034

CONTINUED

Carry out the following checks on component 1519 using an ohmmeter:

q + button pressed: the resistance should be less than 150 ΩΩΩΩ between connections 34AT and 34AP.

q + button released: there should be insulation between connections 34AT and 34AP.

q - button pressed: the resistance should be less than 150ΩΩΩΩ between connections 34AP and 34AS.

q - button released: there should be insulation between connections 34AP and 34AS.

q High button pressed: the resistance should be less than 150 ΩΩΩΩ between connections 34AS and 34AQ.q High button released: there should be insulation between connections 34AS and 34AQ.

q Low button pressed: the resistance should be less than 150 ΩΩΩΩ between connections 34AU and 34AQ.q Low button released: there should be insulation between connections 34AU and 34AQ.

q Mode button pressed: the resistance should be less than 150 ΩΩΩΩ between connections 34AU and 34AP.

q Mode button released: there should be insulation between connections 34AU and 34AP.

If the measurements taken do not correspond to the values above, replace component 1519 (see MR 370Mechanical 84A, Control - signals, Wiper switch: Removal - Refitting).



ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-33


Vdiag No.: 04

ET017

COMMUNICATION CONNECTION BUTTON









q connection code 34AO,




Carry out the following checks on component 1519 using an ohmmeter:

q Communication button pressed: the resistance should be less than 150ΩΩΩΩ between connections 34AT and

34AO.

q Communication button released: there should be insulation between connections 34AT and 34AO.

If the measurements taken do not correspond to the values above, replace component 1519 (see MR 370

Mechanical 84A, Control - signals, Wiper switch: Removal - Refitting).




Edition 1



MULTIMEDIA


86C-34


Vdiag No.: 04

ET018

TUMBLEWHEEL ACTION








q connection code 34AU,

q connection code 34AS,


q connection code 34AR,



Check the continuity of component 1519:

– between connections 34AR and 34AT,

– between connections 34AR and 34AS, – between connections 34AR and 34AU.

Wheel checking procedure (see MR 370 Mechanical 84A, Control - signals, Radio control satellite: Test).

If there is no continuity, replace component 1519 (see MR 370 Mechanical 84A, Control - signals, Wiper switch:

Removal - Refitting).




Edition 1



MULTIMEDIA


86C-35


Vdiag No.: 04

ET024

REVERSE GEAR ENGAGED



Carry out fault finding on the Protection and Switching Unit (see 87G, Engine compartment connection unit).

Check the condition and connection of the navigation computer 32-track connector (component code 662) (broken,

oxidised, bent tabs).If the connector is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the connector; otherwise, replace the wiring.

Check the condition and connection of the Protection and Switching Unit MN and CN connectors (Vdiag 48)

(component code 1337) (broken, oxidised, bent tabs).



Check the insulation, continuity and the absence of interference resistance of the H66P connection between

components 662 and 1337.






Edition 1



MULTIMEDIA

Fault finding - Parameter summary table 86C

86C-36


Vdiag No.: 04 Fault finding - Parameter summary table

Tool parameter Diagnostic tool title

PR002 Vehicle speed

PR005 Number of CDs in the multi-changer

ITSJ84ph2V1.0

Edition 1



MULTIMEDIA

Fault finding - Interpretation of parameters 86C

86C-37


Vdiag No.: 04 Fault finding - Interpretation of parameters

PR002

VEHICLE SPEED

NOTES

Carry out a road test to obtain a variation of parameter PR002 Vehicle speed.

There must be no present or stored faults.


If no value for parameter PR002 Vehicle speed appears on the tool, check the insulation, continuity and the

absence of interference resistance of the 47F connection between components 662 and 118 or 1094, dependingon the vehicle's equipment level.



If the value for parameter PR002 Vehicle speed is incorrect, carry out fault finding on the ABS system (see 38C,

Anti-lock braking system).



ITS_V04_PR002 ITSJ84ph2V1.0

Edition 1



MULTIMEDIA

Fault finding - Command summary table 86C

86C-38


Vdiag No.: 04 Fault finding - Command summary table

CLEARING

RZ001 Fault memory

RZ002 Computer memory

RZ003 Parameters and customer information

SETTINGS

VP002 Enter VIN

VP004 Netherlands legislation

ACTIVATION

AC004 Speaker test

AC006 Screen test: colour bars

AC007 Screen test: shades of grey

AC008 Screen test: white screen

AC009 Microphone test

ITSJ84ph2V1.0

Edition 1



MULTIMEDIA

Fault finding - Interpretation of commands 86C

86C-39


Vdiag No.: 04 Fault finding - Interpretation of commands

RZ001 Fault memory:

This command is used to clear faults stored in the navigation computer.

RZ002 Computer memory:

This command enables the configuration CF001 Vehicle Type for the navigation computer to be removed.

RZ003 Customer parameters and data

This command is used to clear CF001 Vehicle type command configurations, address books and navigation

settings stored by the customer in the navigation computer.This command is also used to clear telephone numbers stored in the navigation computer and the list of received and

dialled calls when the telephone is connected to the vehicle.

Clearing procedure

q Establish dialogue with the navigation computer.


q Select the Clear menu.

q Select the line of your choice.

q Confirm.

VP002 Write VIN:

This command permits manual entry of the vehicle's VIN into the computer. Use this command each time the

computer is replaced. The VIN number is inscribed on the manufacturer's plate.

Procedure for writing the VIN

q Establish dialogue with the navigation computer.


q Select the other parameters menu.

q Select line VP002 Write VIN.

q Enter the VIN.q Exit fault finding mode.

q Switch off the ignition.

q Wait for the end of the power-latch.

q Read the VIN again from the Identification menu for confirmation.

IMPORTANT

The NETHERLANDS configuration is IRREVERSIBLE this selection cannot be cleared.

IMPORTANT

This command must be activated before removing the computer.

ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-40


Vdiag No.: 04

AC004

SPEAKER TEST

NOTES

This command activates, one by one, the front left-hand tweeters, front right-hand

tweeters, front right-hand bass, rear right-hand bass, rear left-hand bass and front

right-hand bass speakers.

Special note:

Check the output setting on the right-hand and left-hand speakers (press the SET

button, select Balance) then the output setting on the front and rear speakers (press

the SET button and then select Fad).


Check the condition and connection of the receiver connector B (component code 261) and of the faulty speaker

connector (component code 365, 191, 366, 189, 190, 192) (broken, oxidised, bent tabs).




q connection code 34E,

q connection code 34F,

between components 261, 365 and 191.

q connection code 34D,

q connection code 34C,


q connection code 34A,

q connection code 34B,


q connection code 34G,

q connection code 34H,between components 261, 366 and 192.



If the checks reveal no faults, but one or more of the speakers does not work, replace the faulty speaker(s).


AFTER REPAIR Carry out another fault finding check on the system.

ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-41


Vdiag No.: 04

AC006

SCREEN TEST: COLOUR BARS



Apply this procedure if one or more colour bars is missing on the display when this command is run.


computer 32-track connector (component code 662) (broken, oxidised, bent tabs).If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electricalwiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.

Check for + 12 V on connection BCP3 of the component 1127 connector.

Check that the earth on connection 34GU of the component 1127 connector is perfect.





q connection code 34DD,

q connection code 34DC,

q

connection code 34DB,q connection code 34GU,




If the checks reveal no faults, but the colours displayed by component 1127 are incorrect, replace

component 1127.


ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-42


Vdiag No.: 04

AC007

SCREEN TEST: GRADATION OF GREY



Apply this procedure if the shade of grey shown on the display when the command is activated is incorrect.



Check that the earth on connection 34GU of the component 1127 connector is perfect.



Check that the earth on the MAN connection of component 1127 is perfect.Check for + 12 V on connection BCP3 of the component 1127 connector.





q connection code 34HA,

q connection code 34GZ,




If the checks reveal no faults, but the gradation of grey displayed by the display is not correct, replace

component 1127.


ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-43


Vdiag No.: 04

AC009

MICROPHONE TEST



Apply this procedure if the Faulty connection message appears when these commands are activated.

Check the condition and connection of the microphone connector (component code 789) and of the navigation



q connection code 107J,

q connection code 107G,

q connection code 107F,



If the checks reveal no faults but the microphone does not work, replace component 789.


ITSJ84ph2V1.0

Edition 1



MULTIMEDIA

Fault finding - Customer complaints 86C

86C-44


Vdiag No.: 04 Fault finding - Customer complaints

NOTES Only refer to these customer complaints after performing a full check with the

diagnostic tool.

NO DIALOGUE WITH THE COMPUTER ALP 1

THE SCREEN STAYS BLACK ALP 2

NO VOICE MESSAGES ALP 3

NO TRAFFIC INFORMATION MESSAGES APPEAR ON THE SCREEN ALP 4

POOR SATELLITE RECEPTION ALP 5

THE RADIO DOES NOT SWITCH ON AUTOMATICALLY OR GOES OFF AFTER

20 MINUTES

ALP 6

NO TIME DISPLAY OR TIME DISPLAY INCORRECT ALP 7

THE VOLUME DOES NOT CHANGE WITH A CHANGE IN VEHICLE SPEED ALP 8

POOR RADIO RECEPTION ALP 9

THE CD CHANGER DOES NOT WORK ALP 10

IMPOSSIBLE TO ALTER GPS GUIDANCE WHEN DRIVING ALP 11

ITSJ84ph2V1.0

Edition 1



MULTIMEDIA

Fault finding - Customer complaints 86C

86C-45


Vdiag No.: 04

NOTES Only refer to these customer complaints after performing a full check with the

diagnostic tool.

AFTER UPDATING THE NAVIGATION DVD, THE SYSTEM NO LONGER WORKS ALP 12

IMPOSSIBLE TO USE TELEPHONE WITH BLUETOOTH ALP 13

NOT POSSIBLE TO MAKE A CALL FROM THE NUMBERS STORED IN THE LIST OF

RECEIVED CALLSALP 14

THE CALL IS NOT TRANSFERRED TO THE NAVIGATION AND COMMUNICATION

SYSTEM IF A NUMBER IS DIALLED ON THE TELEPHONEALP 15

COMMUNICATIONS ARE SUBJECT TO INTERFERENCE IN BLUETOOTH ALP 16

THE PERSON CALLING USING THE COMMUNICATION SYSTEM CANNOT HEAR

ME VERY WELL OR CANNOT HEAR ME AT ALL (WITH BLUETOOTH)

ALP 17

VOICE RECOGNITION IS NOT WORKING ALP 18

THE DISPLAY ON THE SCREEN STAYS FROZEN ALP 19

THE SCREEN DISPLAYS CONNECT A DIAGNOSTIC TOOL ALP 20

ITSJ84ph2V1.0

Edition 1



MULTIMEDIA

Fault finding - Fault finding charts 86C

86C-46


Vdiag No.: 04 Fault finding - Fault finding charts

ALP 1 No dialogue with the computer

NOTES Switch on the + after ignition feed to enter fault finding mode with the computer.


Check the condition and connection of the battery connections.

Check the condition of the fuses.

Check the battery voltage.

Try the diagnostic tool on another vehicle.

Check:

– the connection between the diagnostic tool and the diagnostic probe (lead in good condition),

– the connection between the diagnostic lead and the diagnostic socket (lead in good condition).

Check for + 12 V on the 34HU connection of the navigation computer (component code 662).

Check for + 12 V battery feed on connection BP32, for + 12 V after ignition feed on connection AP43 and for

an earth on the NAM connection and on the MAM connection of the diagnostic socket (component code 225).



Check for + 12 V battery feed on connection BCP3 and an earth on connection MX of component 662.



Disconnect the 32-track connector of component 662 and the connector of component 1657 to check the

insulation, continuity and absence of interference resistance of the following connections:



between components 662 and 1657;

q connection code 107X,

q connection code 107W,

between components 1657 and 225;q connection code BCP3,


q connection code MX,

between component 662 and earth MX.If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,


AFTER REPAIR Carry out a complete check with the diagnostic tool.

ITS_V04_ALP1 ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


ALP 2 The screen stays black

NOTES

Only check the customer complaint after performing a full check with the diagnostic

tool.

Check that the customer is using the navigation system correctly.


Check that the display has not been deactivated.

Press the LIGHT button on the central control for 2 seconds to reactivate the display.

To check the supply to the display, switch on the

ignition, switch on the navigation system and eject

the navigation DVD.

Has the DVD been removed?

Yes

Check for + 12 V on connection BCP3 and an earth

on connection MAN of the display (component

code 1127).

Are these tests correct?

Yes

Check the insulation, continuity and the absence of

interference resistance of connection 34HU

between components 1127 and 1272 .

– If the connection is correct, replace the display.

– If any connection is faulty and if there is a repair

method (see Technical Note 6015A, Repairing

electrical wiring, Wiring: Precautions for

repair ), repair the wiring; otherwise, replace the

wiring.

NoCheck the condition of the supply fuse

(20A) (component code 260).

Has the fault been solved?

Yes No

Check for + 12 V on

connection BCP3 and an

earth on connection MX of the navigation computer

(component code 662).

No

Check the insulation,

continuity and the absence

of interference resistance

of connections 34DB, 34DC

et 34DD between

components 662 and 1127 .

YesAre these checks

correct?

No

If any connection is faulty and if there is a repair


electrical wiring, Wiring: Precautions for repair ),

repair the wiring; otherwise, replace the wiring.

86C-47


Vdiag No.: 04

End of fault finding.

Contact the

Techline.



Edition 1



MULTIMEDIA


86C-48


Vdiag No.: 04

ALP 3 No voice messages

NOTES


tool.



Check that the sound from the radio is coming through the front and rear speakers.

Otherwise, adjust the sound for all vehicle speakers. Press the SET button, select the audio; balance or fader

menus.

Check that voice guidance is activated.

Press the SET button and select the Navigation;

Guidance preference; Voice guidance menus.

Has voice guidance been activated?

Yes

Ensure that the voice guidance volume has been

properly adjusted.

Press the SET button and select the Volume and

beeps, and Guidance volume menus.

Has the voice guidance volume been properly

adjusted?

Yes


No

No Activate voice guidance.

No Adjust the voice guidance volume.

Yes End of fault finding.



Edition 1



MULTIMEDIA


86C-49


Vdiag No.: 04

ALP 3

CONTINUED

Check the condition and the connection of the receiver 32-track connector (component code 261), of the navigation

central control connector (component code 1657) and of the navigation computer 40-track connector (componentcode 662) (broken, oxidised, bent tabs).



Check the insulation, continuity and absence of interference resistance on connections TB27, 34HD and 34HG





No Yes

Contact the Techline. End of fault finding.


ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-50


Vdiag No.: 04

ALP 4 No traffic information messages appear on the screen

NOTES


tool.


Traffic information (TMC) is transmitted via the

radio's FM band. The TMC pictogram should be

green in order for the traffic information to be

received.

What colour is the TMC pictogram?

Green

The system is operating correctly, but there is no

traffic information to be transmitted.

Check that the traffic information display has been

activated.

Press the INFO button and select the TMC traffic

information; Traffic information adjustment;

Card display menus.

Has the display been activated?

Yes

Check that the traffic information settings are

correct.

Press the INFO button and select the TMC traffic

information; Traffic information adjustment;Type of information to be displayed; Traffic

information service menus.

Make any necessary adjustments.

Grey No traffic information is being received.

No Activate the traffic information display.



Edition 1



MULTIMEDIA






86C-51


Vdiag No.: 04

ALP 5 Poor satellite reception

NOTES


tool.


Ensure there are no present or stored faults.


What colour is the GPS pictogram?

Green

The system operates normally.

Yellow

or

Grey

Positioning is imprecise (yellow) or

impossible (grey) in the following areas:

forests, tunnels, valleys, under bridgesand in stormy weather.

Carry out a system test in an open area.

Check the condition and cleanliness of the

GPS aerial.

Check the insulation, continuity and

the absence of interference resistance

of connections 46CB and TB15 betweencomponents 662 and 886.

No Are the tests correct?

Yes

If the fault is still present, replace the GPS

aerial.

If the satellite reception is poor, contact

the Techline.



Edition 1



MULTIMEDIA


ALP 6The radio does not switch on automatically or goes off after

20 minutes

NOTES


tool.



The navigation system does not receive the multimedia wake-up signal when the + after ignition feed is switched on.

Check the condition of the CD changer fuses (component code 1272).


No Yes

On pressing the CD changer on/off button, check for

the multimedia wake-up signal on connection 34HU

on the radio's blue connector (component

code 261).

Is it present?

No

Check the insulation, continuity and the absence

of interference resistance of connection 34HU

between components 1272, 261, 1657, 1127

and 662.






No Yes


86C-52


Vdiag No.: 04


Yes

Check for + 12 V (+ battery feed) on

connection BCP3 of the component 261 black connector.

Is it present?

No Yes

Check the insulation, continuity and the

absence of interferenceresistance of

connection BCP3 betweencomponents 261

and 260.

Ifany connection is faulty and if there is a repair method(see Technical Note 6015A, Repairing

electricalwiring, Wiring:Precautions forrepair ),

repair thewiring;otherwise, replace thewiring.


Yes No



Edition 1



MULTIMEDIA


86C-53


Vdiag No.: 04

ALP 6

CONTINUED

Disconnect the connector from component 1127 , check for + battery feed on connection BCP3, for + accessories

feed on connection SP2 and for + after ignition feed on connection AP43 of the component 1127 connector. Also check that the earth on connection MAN is perfect.

Are the tests correct?

No Yes

Check the continuity, insulation and absence of interference

resistance on the following connections:

q connection code SP2,

q connection code BCP3,between components 1272 and 260;

q connection code AP43,

between components 1272 and 1337 ;

q connection code MAN,

between component 1272 and the earth MAN.

If any connection is faulty and if there is a repair method (see Technical

Note 6015A, Repairing electrical wiring, Wiring: Precautions for

repair ), repair the wiring; otherwise, replace the wiring.



ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


ALP 7 Clock not displayed or incorrect

NOTES


tool.


Check that the time display is activated and the time

zones and settings are correct.

Press the SET button, select the clock; clock

display; time adjustment; summer time; time

zone.

Are these adjustments correct?

Yes

Place the vehicle outside in an open area and check

that the satellite reception is correct.

Is the GPS pictogram green?

Yes

Wait a few minutes in a location with good satellite

reception.

If the time is still wrong, contact the Techline.

86C-54


Vdiag No.: 04

No

Set the display and time.

Explain to the customer how to make

these adjustments.

NoSee fault finding chart: ALP 5 Poor

satellite reception.



Edition 1



MULTIMEDIA


86C-55


Vdiag No.: 04

ALP 8 The volume does not change with a change in vehicle speed

NOTES


tool.



Check that volume according to speed function has

been activated.

Press the SET button and select the volume

correction menu.

Is the volume according to speed function active?

Yes

Carry out fault finding on the ABS/ESP (see 38C,

Anti-lock braking system).

Check the condition and connection of the receiver 32-track connector (component code 261) and of the navigation

computer 32-track connector (component code 662). If the connectors are faulty and if there is a repair method

(see Technical Note 6015A, Repairing electrical wiring, Wiring: Precautions for repair ), repair the

connectors; otherwise, replace the wiring.

Check the insulation, continuity and the absence of interference resistance of the connection 47F betweencomponents 261 and 662. If the connection is faulty and if there is a repair method (see Technical Note 6015A,

Repairing electrical wiring, Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.

No Activate this function.

Carry out a road test and check that the

volume varies as the vehicle speed varies.

Does the volume vary?

No Yes




Edition 1



MULTIMEDIA


86C-56


Vdiag No.: 04

ALP 8

CONTINUED

Check the condition and connection of the ABS computer connector (component code 118 or 1094). If the

connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.

If no fault is found with the ABS system, check the insulation, continuity and the absence of interference

resistance of connection 47F between components 261 and 118 or 1094 according to the vehicle's equipment

level.If the connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.



ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-57


Vdiag No.: 04

ALP 9 Poor radio reception

NOTES


tool.


Check the condition and connection of the 32-track connector and the aerial connector on the radio (component

code 886).




q connection code 34AM,

q connection code 34AN,








Edition 1



MULTIMEDIA


86C-58


Vdiag No.: 04

ALP 10 The CD changer does not work

NOTES


tool.

Check that the customer is using the system properly.


Check the condition of the 15 A fuses (+ accessories

feed) on component 260 and 7.5 A (+ after ignition

feed) on component 1337.

Are the fuses in good condition?

Yes

Check the condition and connection of the CD multi-changer connector (component code 1272).

If the connector is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,

Wiring: Precautions for repair ), repair the connector; otherwise, replace the wiring.


No Yes

Disconnect the connector from component 1272,

check for + battery feed on connection BCP3, for

+ accessories feed on connection SP2 and for

+ after ignition feed on connection AP43 of the

component 1272 connector.

Also check that the earth on connection MAN is

perfect.

Are the tests correct?

No Yes

No Replace the fuses.




Edition 1



MULTIMEDIA


86C-59


Vdiag No.: 04

ALP 10

CONTINUED

Check the continuity, insulation and absence of

interference resistance on the followingconnections:

q connection code SP2,

q connection code BCP3,


q connection code AP43,

between components 1272 and 1337 ;q connection code MAN,

between component 1272 and the earth MAN.






Yes No


Check the continuity, insulation and absence of

interference resistance on the following

connections:

q connection code 34HN,

q connection code 34HM,

q connection code 34HP,q connection code 34HQ,






Check that the system is operating correctly. If the

fault is still present, contact the Techline.


ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-60


Vdiag No.: 04

ALP 11 Impossible to alter GPS guidance when driving

NOTES Only check the customer complaint after performing a full check with the diagnostic

tool.

If the configuration LC002 Country type is NETHERLANDS, it is normal not to be able to adjust the guidance

when driving.

This configuration is IRREVERSIBLE and it is not possible to clear this choice.



Edition 1



MULTIMEDIA


86C-61


Vdiag No.: 04

ALP 12 After updating the navigation DVD, the system no longer works


tool.

Check that the navigation computer software version is compatible with the navigation DVD update.

If the navigation DVD is not compatible with the navigation computer software, suggest that the customer buys a

navigation DVD in a version compatible with the vehicle's navigation system.



Edition 1



MULTIMEDIA


86C-62


Vdiag No.: 04

ALP 13 Impossible to use the telephone with Bluetooth

NOTES


tool.


Check that fault DF009 Computer is not present or stored.

Note:

List of telephones researched and approved by Renault in March 2005: Nokia 6820, Nokia 6230, Siemens S65,

Motorola V500, Motorola V600.

For information on the latest list of telephones approved by Renault and the various operations to perform on thesetelephones, see Technical Note 6024A Special features of mobile phones for the navigation and

communication system.

Check that Bluetooth mode is activated in the navigation and communication system.

Press the SET button and select the telephone; Bluetooth option; Bluetooth connection menus.

Has the telephone been looked at by Renault?

Yes

Check that the telephone software on the telephone

is compatible with the vehicle's navigation and


The telephone software compatible with the

vehicle's navigation and communication system is

greater than or equal to:

Nokia 6230 and 6820: v 03,15

Motorola V500 and V600: Triplets_G_0B.09.44R

Siemens S65: v 12

Is the telephone software compatible with thevehicle's navigation and communication

system?

Yes

Command to find out the telephone's software(see Technical Note 6024A Special features of mobile

phones used with the navigation and communication

system):

– Nokia: *#0000#

– Motorola: select configuration, telephone status then

version information

– Siemens: *#06#

NoSuggest that the customer buy a

telephone approved by Renault.

No

Ask the customer to contact the

telephone vendor in order to install a

software version into the telephone

that would be compatible with the

navigation and communication

system.



Edition 1



MULTIMEDIA


86C-63


Vdiag No.: 04

ALP 13

CONTINUED 1

Activate Bluetooth mode for the telephone (see

Technical Note 6024A "Special features of mobile phones used with the navigation and

communication system").

Match up the navigation and communication system

and the telephone.

Was the match successful?

Yes No

Test the Bluetooth terminal on the

navigation computer.

Check that the telephone does not need to be

confirmed before it is connected to the Bluetooth

system.

If this is the case, confirm in order to connect the

telephone then inhibit this function in the telephone

(not possible on Siemens telephones).

Procedure for activating the telephone's Bluetooth

mode:

– Nokia: Select Parameters, Connectivity, Bluetooth,

Activate in the main menu.

– Motorola: Select Configuration, Connection,

Bluetooth link, Configuration, Supply, Activated in

the main menu.

– Siemens: Select Adjustments, Mode/Data, Bluetooth,

then activate Bluetooth mode.

Procedure for matching the communication system and the

telephone:

On the navigation and communication system:

– Press the SET button.

– Enter the telephone menu.

– Select the Bluetooth option line.

– Select the save a Bluetooth telephone line.

On the telephone:

– Enter the menu to find a Bluetooth accessory.

– In the list of found accessories, select My CAR.

– Enter the PIN code given on the vehicle's navigation

display.


ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-64


Vdiag No.: 04

ALP 13

CONTINUED 2

Check that the telephone is at the top of the matched

phones list (icon opposite its name).

Is the telephone at the top of the list?

Try to match another telephone to the vehicle's

navigation and communication system.

Was the match successful?

Yes

The customer's telephone is definitely the reason

why it does not work with the navigation and


No

Put the telephone at the top of the list of

telephones matched to the navigation and


NoIf the fault has not been solved, contact

Techline.


ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-65


Vdiag No.: 04

ALP 14Not possible to make a call from the numbers stored in the list of

received calls

NOTES


tool.


This fault occurs with Nokia phones and cannot be repaired.



Edition 1



MULTIMEDIA


86C-66


Vdiag No.: 04

ALP 15The call is not transferred to the navigation and communication

system if a number is dialled on the telephone

NOTES


tool.


This fault occurs with Siemens phones and cannot be repaired.

In this case, dial the numbers using the navigation central control.



Edition 1



MULTIMEDIA


86C-67


Vdiag No.: 04

ALP 16 Communication is subject to interference with Bluetooth

NOTES


tool.


Check that the telephone network signal is strong enough to make a call.

For information on the latest list of telephones approved by Renault and the various

operations to perform on these telephones, see Technical Note 6024A Special

features of mobile phones for the navigation and communication system.

Make a call to a fixed line.

Is the interference still present?

Yes

Deactivate Bluetooth mode on the telephone.

If the telephone is not listed opposite (see Technical

Note 6024A Special features of mobile phones

used with the navigation and communication

system).

Deactivate Bluetooth mode in the navigation and


Press the SET button and select the telephone;

Bluetooth option; Bluetooth connection menus.



Yes

Procedure for activating the telephone's Bluetooth

mode:

– Nokia: Select Parameters, Connectivity, Bluetooth,

Deactivate in the main menu.

– Motorola: Select Configuration, Connection,

Bluetooth link, Configuration, Supply, Deactivated in

the main menu. – Siemens: Select Adjustments, Mode/Data, Bluetooth,

then deactivate Bluetooth mode.

No

The fault is linked to the number the

customer is calling or to a localised lack of

network availability.

No

The fault is linked to the customer's

telephone.

Ask the customer to carry out a fault

finding procedure on the telephone with

the vendor.



Edition 1



MULTIMEDIA


86C-68


Vdiag No.: 04

ALP 16

CONTINUED

Place the telephone close to the navigation

computer.

If the fault is still present, check the condition and

connection of the connectors on the navigation

computer and the radio.


Yes

Match up another telephone and make a call.


Yes No

If the fault is still present, contact the

Techline.

Fault solved, end of fault finding.

Procedure for matching the communication system and thetelephone:






On the telephone: – Enter the menu to find a Bluetooth accessory.


– Enter the PIN code given on the vehicle's navigation

display

No End of fault finding.


ITSJ84ph2V1.0

Edition 1



MULTIMEDIA


86C-69


Vdiag No.: 04

ALP 17The person calling using the communication system cannot hear

me very well or cannot hear me at all (with Bluetooth)

NOTES


tool.


Check that the telephone network signal is strong enough to make a call.

For information on the latest list of telephones approved by Renault and the various

operations to perform on these telephones, see Technical Note 6024A Special

features of mobile phones for the navigation and communication system.


Is the fault still present?

Yes

With the engine stopped, is voice recognition of

the words Directory and Dial working?

Yes

Check the condition and connection of the

connectors of the telephone support base plate, the

navigation computer and the radio.

Match up another telephone and make a call.

Is the fault still present?

Yes No

If the fault is still present, contact the

Techline.

No

The fault is linked to the number the

customer is calling or to a localised lack of

network availability.

Procedure for matching the communication system and the

telephone:






On the telephone:

– Enter the menu to find a Bluetooth accessory.


– Enter the PIN code given on the vehicle's navigationdisplay

NoCheck the condition and connection of the

microphone connector.

Check that the microphone part number is

correct. If not, replace the microphone.

The fault is probably caused by the telephone. Ask the customer to carry

out a fault finding procedure on the telephone.



Edition 1



MULTIMEDIA


86C-70


Vdiag No.: 04

ALP 18 Voice recognition is not working

NOTES


tool.



With the engine stopped, then at 30 mph (50 km/h)does voice recognition of the wordsDirectory andDial work?

Yes

The customer needs to use voice recognitionintensively for 2 weeks so that the voice recognition

system can learn to recognise his voice.


No

Check the condition and connection of the

microphone connector (component

code 789).

Check that the microphone part number is

correct. If not, replace the microphone.



Edition 1



MULTIMEDIA


86C-71


Vdiag No.: 04

ALP 19 The display on the screen stays fixed

NOTES


tool.


The display on the screen stays frozen.

Switch off the ignition and wait until the system shuts

down completely (at least 1 minute).

Switch on the ignition again.


Yes


If the fault recurs, contact Techline.

No Contact the Techline.



Edition 1



MULTIMEDIA

Fault finding - Fault finding charts 86CITS

Program no.: 0020Vdiag No.: 04

ALP 20 The screen displays Connect a diagnostic tool


tool.

The navigation computer configuration has not been

carried out.

Configure the computer (see Configuration and

programming).


Yes


No Contact the Techline.

Documents

Defecte Multimedia 1