Dedicated to YouAuckland-Wide Property Management

Helen KayProjects & New Business Support

Helen’s key focus is to design, develop and implement new projects in our business as well as providing administrative support to Management and Business Development. She has a strong understanding of property management systems and processes and thrives on exceeding expectations.

Meet the Team

Geoff LovegrovePrincipal

Geoff is the owner and director of Professionals Lovegrove Realty Ltd. His focus is to ensure that every client who walks through the doors of our office has an enjoyable experience and is given exceptional customer service.

Alex WatsonGeneral Manager

Alex is the General Manager of the Property Management department. Alex oversees the whole team and makes sure our clients are getting the service and experience that they deserve.

Eric HaoBusiness Development Manager

Eric is enthusiastic, service driven and goal oriented. He will provide knowledge and solutions for all your investment needs.

Kirsten HydeClient Relations Manager

Kirsten’s main focus is to contact each and every one of our clients and make sure they are happy with the service they are receiving and to find out what we can do to make that experience outstanding.

Jan MincherAccounts

Jan has the detailed job of looking after our accounts. Jan makes sure that the trust account is in line, that all of our creditors are paid and that the rent flows through to you, the owner.

Tayla AugustFirst Impressions Manager

Everybody loves a friendly face. Tayla has the busy task of handling all the initial face-to-face enquiries and phone calls in our office. With a background in property management, Tayla is perfect for dealing with tenants and landlords alike.

Meet the Team

Sreypech PannAdministrator

Pech provides admin support to our team of Property Managers. She also assists accounts and has the task of processing all of the Water Rates for our growing portfolio.

Brett DysonProperty Manager

Brett is one of our senior Property Managers. He brings enthusiasm and experience to the business. Brett provides an exceptional level of customer service.

Grace WuProperty Manager

Grace is passionate, results driven and experienced. A friendly face at all times, our clients love dealing with her.

Sean DunnProperty Manager

Sean’s background in Real Estate and customer service, means that he’s well equipped for managing an established portfolio. Sean delivers on all aspects of property management & is a key team player.

Suzette VorsterProperty Manager

Suzette is an enthusiastic and vibrant person who enjoys a good laugh. She is meticulous with detail and incredibly well organised. Her passion for property management is second to none.

Natalee ButcherProperty Manager

Natalee is an experienced Property Manager with a great eye for detail. Natalee thrives on providing world class service and excellent communication with her clients.

Meet the Team

Debbie FrauendorfCredit Controller

Debbie is our full-time credit controller. Her main focus is to make sure that our tenants are in line with our zero tolerance policy on rent arrears.

Where to from here?TestimonialsI have been absolutely won over by the whole team at Professionals Manukau City. They obviously understand what matters to the landlord and have shaped their business model accordingly.

It has all been so easy. As a landlord I feel confident that I am in the best of hands, getting the best possible rent with well managed happy tenants.

Who could ask for anything more.

Jacqui FarryDirector - XB Holdings Ltd

Professionals Manukau manage my rental property in Auckland.

The staff are very helpful, dedicated to managing the rental property, take good care of both myself and the tenants.

The property is well looked after, with repairs done professionally and on time.

The tenants the Professionals found for me are great. They pay rent on time and the property is looked after.

I would highly recommend Professionals Manukau to any landlord or tenant.

Frank LinLandlord, Residential Rental Property owner, Auckland

Nelson manages multiple properties for me and I am consistently impressed by his communication and professionalism. An efficient and trustworthy property manager is the cornerstone of a rental portfolio and Nelson is an invaluable part of my team.

Andrew Preece

Thank you so much for looking after my properties for me. Being an overseas owner, I rely heavily on a dedicated property manager to get the work done properly and efficiently, which was what you have done always!

I am glad that you have taken over the management of my portfolio and I will definitely get you to manage my next one!!!

Thanks!

Sophie Wang

Grace has found me two good tenants for my rentals within a short period of time. She is very helpful and keeps us updated during the whole process, from advertising to getting the right tenant.

Grace is efficient and hardworking, willing to do more than what is expected. I would recommend Grace and definitely go back to her again when I need her services. I am very satisfied with the previous services she provided.

Albert Foronda

Nelson is great! He’s smart and knows his market. He brings a wealth of experience to the job and is a trusted professional. Nelson knows what’s important to the landlord, delivering solid tenants at above average rentals. Communication is easy and the management systems work. He has the knack of keeping both tenants and landlords happy…very win win. I recommend Nelson to anyone looking for a great property manager.

Laurian O’Dea

Where to from here?

Business Development Manager

Property Manager

Handles the day-to-day management of your

investment

Client Relations Manager

Obtains your feedback and passes it on to our

Property Managers

Administration Support

Ensures everything runs smoothly behind the scences

You (Our Client)

You can safely leave your property in the hands of our team of experts, who work together to ensure that you get the maximum return on your investment. Our Business Development Manager will ensure that your property is seemlessly integrated into our management process. They will recommend the best property manager to handle the day-to-day management of your property.

The Administration Team supports your property manager, by ensuring that all accounts on your property are up to date. Our Client Relations Manager will contact you regularly to ensure that you receive outstanding service at all times.

Testimonials

I personally want to thank you for your business and reconfirm my commitment to you.

There is a commitment we offer, called the Geoff Lovegrove Guarantee

Geoff guarantees that you will be provided with:

1. The very best of service

2. Consistent and effective communication

3. 100% commitment to achieve the best possible return on your investment

4. Inspection reports provided on a regular basis, detailed and accurate

5. Timely payment of rental funds

6. Strict review of potential tenants’ applications to ensure the very best people are placed into your investment properties.

If you are unsatisfied in any way – you can contact Geoff personally.His number is (021) 394 540, Direct Dial (09) 555 9116

As an added extra

What does the Management Fee include?

Our management fee includes all of the following as part of our service to you:

• Annual rent reviews to ensure you’re maximising your return.

• Advertising and photography of your property on the Professionals website, a ‘For Rent’ sign placed outside the property and marketing in our vacancy guide.

• Our Property Managers will accompany prospective tenants through the property either by appointment or at ‘Open Home’ times.

• Screening of all tenant applications to ensure only the best tenant is placed. Please note, credit checks incur an additional charge.

• Preparation of Tenancy documents within two working days of tenant approval. We will also lodge the bond with the Ministry of Business, Innovation and Employment.

• Access to qualified tradespeople at competitive rates.

• Collection and monitoring of rent payments.

• Enforcement of our zero tolerance policy towards any rent arrears.

• Notices issued when any aspect of the Tenancy Agreement is breached.

• Mediation representation

• Liaising with tenants on a regular basis and dealing with any issues relating to the property.

• Placement of funds to your bank account and a monthly statement sent to you.

• End of Year Financial Statements will be provided to you showing an accurate breakdown of rental monies and accounts received.

Our Written Service Standards and Guarantee

We commit to you in writing that we will perform the following duties when managing your property.

Marketing Your Property For Rent

• We will erect a ‘For Rent’ sign on your property within four (4) working days of your property being listed, if signs are permitted and the location is suitable.

• We will place a listing for your property on all the real estate websites we subscribe to, and each listing will include at least five (5) photographic images of the property.

• We will conduct an unlimited number of private viewings of your property until the property is rented (subject to access provided to us by any current occupant).

• All property viewings will be carried out by one of our Property Managers (we do not give out keys to prospective tenants).

• We will update you on the status of your available property each week until such time as the property is rented.

Renting Your Property

• All completed information and references provided by tenancy applicants will be verified by us within two (2) working days of receipt.

• All tenancy applicants will be screened on the TINZ and Ministry of Justice databases.

• Unless you instruct otherwise, all potentially suitable tenancy applications will be referred to you for a decision.

• We will rent your property for the rental amount nominated in the Management Agency Agreement (or higher if the market justifies it) and the property will not be rented for a lower amount without your prior approval.

• Subject to the tenancy commencement date and the tenant’s availability, we will prepare the tenancy documentation within two (2) working days of tenancy approval.

Rent Collection

• We have a zero tolerance rent arrears policy.

• We will follow up all rent payments in accordance with:

– our fully documented arrears process, and

– the requirements of the relevant legislation

• Should termination of the tenancy be necessary, we will keep you informed throughout the legal process.

Rent Monies

• All monies received by us will be banked into your nominated bank account on the 1st and 16th of each month or first working day thereafter.

Repairs and Maintenance

• You will be notified of all non-urgent repair requests from tenants within two (2) working days of receipt.

• We will not arrange any repairs to your property without your knowledge and approval (unless the repair is defined as “urgent” under the Residential Tenancies Act).

• We will attend to any Health and Safety repair requests within four (4) hours of receipt.

• All reasonable steps will be taken to obtain the best pricing for your repairs and maintenance.

• We will only use tradespeople from our preferred list for any repairs or maintenance work to your property.

• We will provide you with a copy of invoices for all work arranged on your behalf for the property.

Tenancy Agreement Renewals

• We will review the tenancy agreement for your property 90 days prior to its expiry.

• Unless you instruct otherwise, we will offer the tenant a renewal of their fixed term tenancy for the same period as the initial agreement at the same rent (or a higher rent if the market justifies it).

• You will be advised if the tenant does not want to renew their tenancy agreement.

Periodic Inspections

• We will carry out at least four (4) routine inspections of your property each year and provide you with a detailed report each time.

Tenant Vacating

• On receipt of vacating notice, we will:

– advise you by phone, letter or email

– confirm the details in writing to both you and the tenant

– list the property on our website and put the agreed advertising plan into effect within two (2) working days

– prepare all necessary vacating documentation

– arrange access for viewings by prospective tenants.

• A final inspection will be carried out to ensure the property is in good order.

• After the tenant vacates the property:

– We will process the tenant’s bond refund within seven (7) working days

– if deductions from the bond are considered necessary, full details will be provided to both you and the tenant.

Property Disbursements and Statements

• All agreed property disbursements will be paid on your behalf on the due date (subject to the availability of funds).

• Your Monthly Statement will be sent to you on the 1st working day of every month.

• We will provide you with an accurate End of Year Statement within 30 days of the end of the Financial Year.

• We will provide you with an Owner Login to our website where you will be able to view information about your investment.

General Communication

Our office hours are:

8.30am – 5.30pm Monday to Thursday 8.30am – 5.00pm Friday 9.00am – 12.30pm Saturday

We will respond to:

telephone messages by the end of that working day email within 24 hours mail within 48 hours

We will promptly advise you of any pertinent matters affecting your property or the tenancy.

Complaints Handling

• Tenants’ complaints received in writing (i.e. fax, letter, email) will be acknowledged within two (2) working days

• All complaints will be formally recorded and responded to within three (3) working days.

Documentation

• We will provide all documentation in a clear and concise format.

• We will ensure that all documentation is accurate and complete.

• All property condition reports will be comprehensively and accurately completed.

• Copies of all documents that we sign on your behalf as agent will be held in our office files.

Personal Information

• All personal information will be held in the strictest confidence and will not be released to a third party without written authorisation.

• All updates and corrections advised to us will be recorded in our system within one (1) working day.

Professional Standards

• The highest standards of honesty, integrity and professional practice will be conducted in compliance with the Code of Ethics of the Real Estate Institute of New Zealand

Our Guarantee To You

• If after three (3) months, you are not entirely satisfied with our service, we will cancel the contract and refund in full all monies paid to us by you in respect of the contact.

• This Guarantee does not apply when:

– We are asked to carry out non-standard duties.

– Matters are outside our control. For example, a natural disaster or accident.

Professionals Lovegrove Realty LtdBuilding 3 – 652 Great South RoadP.O. Box 97532ManukauAuckland 2241 P 09 555 9100F 09 263 6943E rentals@professionals.co.nz

www.lovegroverealty.co.nz

Auckland-Wide Property Management