DECISION OF 3634 COUNCIL MEETING HELD ON 2 SEPTEMBER … · QBL Pillar Implications ... The 4th Quarter Review shows that Council has progressed well with year to date performance

DECISION OF 3634th COUNCIL MEETING HELD ON 2 SEPTEMBER 2013

564. G05: 4th Quarter Review of the Operational Plan 2012/13 Report of Penny Holloway, General Manager The 4th Quarter Review reports on the progress towards the achievement of North Sydney Council’s Operational Plan 2012/13 as at 30 June 2013. A review is provided, in summary and in detail of Council’s progress towards performance indicators and progress of current projects by Direction (i.e. operational view) as contained in the Operational Plan. Carry over funding is reported separately to Council as part of the September Quarterly Budget Review. Recommending: 1. THAT the report on Council’s progress to achieving the services and projects within the Operational Plan 2012/13 be received and noted. 2. THAT the following incomplete projects due to be completed in 2012/13 be carried over to the 2013/14 Operational Plan: 5.3.1.1.2 Corporate standards/visual communications guide 5.3.1.1.3 Digital photo repository 5.4.2.4.2 Payment Card Industry Data Security Standards 2.1.1.2.1 Alexander Street Car Park, Crows Nest 2.4.2.2.1 Electronic recharge facilities 2.5.2.2.5 Variable message signs in car parks 2.1.1.2.6 Parraween Street Car Park redevelopment, Cremorne 1.4.1.1.12 Green Park playground 1.4.1.1.15 Christie Street Reserve landscaping 2.1.1.2.7 Planning Study for emerging education precinct 2.2.4.1.5 Grosvenor Lane Planning Study 3.1.3.3.1 Late night trading hours 3. THAT incomplete projects 5.3.1.4.2 Residents Guide and 2.2.1.1.6 Ernest Place sub station due to be completed in 2012/13 not proceed. 4. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2013/14-2016/17 and Resourcing Strategy 2013-2023 accordingly. RESOLVED: 1. THAT the report on Council’s progress to achieving the services and projects within the Operational Plan 2012/13 be received and noted. 2. THAT the following incomplete projects due to be completed in 2012/13 be carried over to the 2013/14 Operational Plan: 5.3.1.1.2 Corporate standards/visual communications guide 5.3.1.1.3 Digital photo repository 5.4.2.4.2 Payment Card Industry Data Security Standards 2.1.1.2.1 Alexander Street Car Park, Crows Nest 2.4.2.2.1 Electronic recharge facilities 2.5.2.2.5 Variable message signs in car parks 2.1.1.2.6 Parraween Street Car Park redevelopment, Cremorne 1.4.1.1.12 Green Park playground 1.4.1.1.15 Christie Street Reserve landscaping 2.1.1.2.7 Planning Study for emerging education precinct 2.2.4.1.5 Grosvenor Lane Planning Study 3.1.3.3.1 Late night trading hours 3. THAT incomplete projects 5.3.1.4.2 Residents Guide and 2.2.1.1.6 Ernest Place sub station due to be completed in 2012/13 not proceed. 4. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2013/14-2016/17 and Resourcing Strategy 2013-2023 accordingly.

5. THAT the progress of the Anzac Club site be monitored as part of the review of the Operational Plan. The Motion was moved by Councillor Burke and seconded by Councillor Reymond Voting was as follows: For/Against 10/0

Councillor Yes No Councillor Yes No

Gibson Y Morris Y Reymond Y Clare Y Carr Out Baker Y Bevan Y Robertson Out Butcher Absent Marchandeau Y Burke Y Beregi Y Barbour Y

ITEM G05 REPORTS 2/09/13

N O R T H S Y D N E Y C O U N C I L R E P O R T S

Report of the General Manager Attachments:

1. 4th Quarter Review Operational Plan 2012/13 1 January-31 March 2013

SUBJECT: 4th Quarter Review of the Operational Plan 2012/13 AUTHOR: Penny Holloway, General Manager EXECUTIVE SUMMARY: The 4th Quarter Review reports on the progress towards the achievement of North Sydney Council’s Operational Plan 2012/13 as at 30 June 2013. A review is provided, in summary and in detail of Council’s progress towards performance indicators and progress of current projects by Direction (i.e. operational view) as contained in the Operational Plan. FINANCIAL IMPLICATIONS: Carry over funding is reported separately to Council as part of the September Quarterly Budget Review. RECOMMENDATION: 1. THAT the report on Council’s progress to achieving the services and projects within the Operational Plan 2012/13 be received and noted. 2. THAT the following incomplete projects due to be completed in 2012/13 be carried over to the 2013/14 Operational Plan: 5.3.1.1.2 Corporate standards/visual communications guide 5.3.1.1.3 Digital photo repository 5.4.2.4.2 Payment Card Industry Data Security Standards 2.1.1.2.1 Alexander Street Car Park, Crows Nest 2.4.2.2.1 Electronic recharge facilities 2.5.2.2.5 Variable message signs in car parks 2.1.1.2.6 Parraween Street Car Park redevelopment, Cremorne 1.4.1.1.12 Green Park playground 1.4.1.1.15 Christie Street Reserve landscaping 2.1.1.2.7 Planning Study for emerging education precinct 2.2.4.1.5 Grosvenor Lane Planning Study 3.1.3.3.1 Late night trading hours 3. THAT incomplete projects 5.3.1.4.2 Residents Guide and 2.2.1.1.6 Ernest Place sub station due to be completed in 2012/13 not proceed. 4. THAT in regards to the above identified projects Council resolve to amend the Delivery Program 2013/14-2016/17 and Resourcing Strategy 2013-2023 accordingly. Signed: General Manager

Report of Penny Holloway, General Manager Re: 4th Quarter Review of the Operational Plan 2012/13

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LINK TO DELIVERY PROGRAM The relationship with the Delivery Program is as follows: Direction: 5. Our Civic Leadership Outcome: 5.1 Council leads the strategic direction of North Sydney BACKGROUND Council adopted the Operational Plan 2012/13 in May 2012. The Operational Plan sets out what is to be achieved by each Division within Council in 2012/13. The progress of the Operational Plan is monitored and reported to Council quarterly. This report presents the quarterly performance in Council’s progress to achieving the Operational Plan. It contains the following elements: A summary report outlining overall performance for each Division for the quarter; A detailed report on progress to achieving the Operational Plan performance indicators

and progress of current projects for each Division. SUSTAINABILITY STATEMENT The following table provides a summary of the key sustainability implications: QBL Pillar Implications Environment An assessment using environmental indicators applies to

individual projects and services and therefore an overall assessment is not required.

Social An assessment using social indicators applies to individual projects and services and therefore an overall assessment is not required.

Economic An assessment using economic applies to individual projects and services and therefore an overall assessment is not required.

The activities outlined in the Operational Plan are funded in accordance with Council’s budget.

The detailed financial report on the quarterly progress of Council’s budget will be presented to Council separately as part of the Quarterly Budget Review Statement (QBRS).

Governance Council meets the legislative requirements with respect to community consultation when preparing the Operational Plan each year.

Community consultation is not specifically required for this report, however, ongoing community consultation is undertaken in order to meet the aims and objectives of the various individual activities.

The Quarterly Review has been prepared following input and assistance from all Divisions of the organisation.

Report of Penny Holloway, General Manager Re: 4th Quarter Review of the Operational Plan 2012/13

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QBL Pillar Implications The Quarterly Review has been prepared to ensure that the

community is updated on the achievement of the projects and services outlined in the Operational Plan. The Quarterly Review is included in the Council meeting business paper and published separately on Council’s website for public information.

DETAIL The 4th Quarter Review of the Operational Plan for 2012/13 (Attachment 1) shows how Council has performed in relation to the activities included in the Operational Plan 2012/13. The 4th Quarter Review shows that Council has progressed well with year to date performance of 97%. The Operational Plan 2012/13 identified 444 activities (projects and services). Attachment 1 summarises the progress made for the period ending 30 June 2013 towards achieving these actions. 94% (417) are complete or on target. However, seven percent (27) have been identified as not being on target or are behind schedule. An explanation why the target has not been met, and appropriate remedial action for those projects and services that were not on track for the period ending 30 June 2013 is outlined in Attachment 1. The remaining activities were not measured this quarter. It is recommended that the following projects due but not completed in 2012/13 be carried over in 2013/14: 5.3.1.1.2 Corporate standards/visual communications guide 5.3.1.1.3 Digital photo repository 2.1.1.2.1 Alexander Street Car Park, Crows Nest 2.4.2.2.1 Electronic recharge facilities 2.5.2.2.5 Variable message signs in car parks 2.1.1.2.6 Parraween Street Car Park Redevelopment, Cremorne 1.4.1.1.12 Green Park playground 1.4.1.1.15 Christie Street Reserve landscaping 2.1.1.2.7 Planning Study for emerging education precinct 2.2.4.1.5 Grosvenor Lane Planning Study 3.1.3.3.1 Late night trading hours It is also recommended that incomplete project 5.3.1.4.2 Residents Guide due to be completed in 2012/13 not proceed. Numerous options have been explored but the project is not financially viable, even with sponsorship. All essential information for new residents is available on Council's website. In addition it is recommended that incomplete project 2.2.1.1.6 Ernest Place sub station due to be completed in 2012/13 not proceed as the project went to tender and tenders received were substantially over the budget estimate. Furthermore it is recommended that Council resolve to amend the Delivery Program 2013/14-2016/17 and Resourcing Strategy 2013-2023 accordingly to reflect the amendments to the above identified projects.

OPERATIONAL PLAN

2012/13

4th Quarter Review 1 April-30 June 2013

ATTACHMENT TO G05 - 2/09/13 Page 4

North Sydney Council Operational Plan 2012/13 - 4th Quarter Review - 1 April-30 June 2013

3

Guide to Reading this Report The following information explains how to read and understand this report.

Term Definition

Project A specific initiative that Council proposes to implement to achieve an

objective. Projects have a short term focus, generally within a set budget and having a finite duration defined by planned start and finish dates.

Service The activities Council carries out on an ongoing basis. How the outputs (the actual deliverables of services) will be achieved.

Start Date Start date of project.

Target Date Proposed finish date of project.

Performance The percentage of item completed. This figure is cumulative for this and

previous quarter(s) of the financial year.

“This project is complete”

The project was completed in a previous period.



4

Term Definition

Traffic Light:

Green Traffic Light

Project: Performance status (timeframe/scope) for quarter is on track in terms of deliverables, scope, and timeframe. Normally indicates completion of 90%+ of the scheduled requirements for quarter. Service: Targets for the KPIs have been met (90%+) or exceeded.

Amber Traffic Light Project: Performance status for this quarter delayed but can get back on track in the next reporting period. Remedial action needs to be taken. Normally indicates completion of 75%-89% of the scheduled requirements for quarter. Service: Targets for the KPIs were 75%-89% met.

Red Traffic Light Project: Performance status for this quarter: project is in danger of not finishing on time or may not be delivered. This should be addressed by responsible Director’s commentary. Performance is normally rated as less than 75% of the scheduled requirements for quarter. Service: Targets for the KPIs were not met (<75%).

“This project is not yet scheduled to commence”

Item was not scheduled to commence this period.

KPI Details of each Key Performance Indicator (performance measure) for services.

Trend Work undertaken for which there is no pre-set target

“n/a” Indicator measured once a year or not measured this quarter. These measures are removed from the calculation of progress.

Overall Performance Overall performance of activities (projects and services) for year to date. It is measured at Division and Department level.



5

Acronyms CLS Community and Library Services CS Corporate Services Eco Economic Env Environmental EPS Engineering and Property Services FIM Finance and Information Management GM General Manager’s Office Gov Governance LGSA Local Government and Shires Association NSROC Northern Sydney Regional Organisation of Councils OSES Open Space and Environmental Services PDS Planning and Development Services RMS Roads and Maritime Services Soc Social



6

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7

Performance Summary


4th Quarter Review OP 2012/13 Details 1Details 1 Details 2Details 2 KPIs 1KPIs 1 KPIs 2KPIs 2 KPIs 3KPIs 3MainMain QBLQBL

YTD Progress: GM’s OfficeYTD Progress against OP Activities Division Performance YTD (%)

G l M 95

Status

#%97%

General Manager 95

Community and Library Services 97

Corporate Services 98

Engineering and Property Services 98

Open Space and Environmental Services 97

Activities

Status of Activities

Projects 50 264 11 13 0

Services 0 103 3 0 0

Planning and Development Services 98

Projects 338

Services 106

Activities Status Projects Status Services Status

Services 0 103 3 0 0

Total 50 367 14 13 0

11%3%

3%

Completed

Green

Amber

15%3%

4%

Completed

Green

Amber

3%

Green

Amber

R d

83% Red 78% Red 97%

Red

Status of Activities Total

General Manager’s Office 3 21 1 3 0 28

Community and Library Services 7 75 3 1 0 86

Corporate Services 20 96 8 2 0 126

E i i d P t S i 3 73 0 1 0 77Engineering and Property Services 3 73 0 1 0 77

Open Space and Environmental Services 10 70 2 4 0 86

Planning and Development Services 8 31 0 2 0 41

8


YTD Progress against QBL

4th Quarter Review OP 2012/13 QBLQBLMainMain Details 1Details 1 Details 2Details 2 KPIs 1KPIs 1 KPIs 2KPIs 2 KPIs 3KPIs 3

97%

Element of QBL Performance YTD (%)

Environmental 96

Economic 95

Social 97

Governance 91

Status

Status of Activities Total

Environmental 10 69 2 3 0 84

Economic 6 28 2 1 0 37

Social 15 172 2 5 0 194

Governance 19 98 8 4 0 129

100%

Activities Status

60%

80%

Red

Amber

20%

40%

Amber

Green

Completed

9

0%Env Eco Soc Gov


4th Quarter Review OP 2012/13

YTD Progress: GM’s OfficeYTD Progress: GM’s Office

Details 2Details 2 KPIs 1KPIs 1 KPIs 2KPIs 2 KPIs 3KPIs 3Details 1Details 1QBLQBLMainMain

#%95%

Department Performance YTD (%)

General Manager's Office 100

Communications 90

Status

YTD Progress: CLS DivisionYTD Progress: CLS Division

Department Performance YTD (%) Status

#% 97%

Community Development 99

Library Services 96

YTD Progress: CS DivisionYTD Progress: CS Division Department Performance YTD (%)

Corporate Planning and Governance 96

Status

#% 98%

Corporate Planning and Governance 96

Customer Services 94

Document Management Services 100

Financial Services 98

Human Resources 99

I f ti T h l 98

10

Information Technology 98

Risk Management 100



YTD Progress: EPS DivisionYTD Progress: EPS Division

Details 2Details 2Details 1Details 1 KPIs 1KPIs 1 KPIs 2KPIs 2 KPIs 3KPIs 3QBLQBLMainMain

Department Performance YTD (%) Status

#%98%


Engineering Infrastructure 99

Project Management 98

Property Assets 100

Traffic Services 99

W k E i i 95

Status

Works Engineering 95

YTD Progress: OSES DivisionYTD Progress: OSES DivisionDepartment Performance YTD (%)

Aboriginal Heritage Office 100

Environmental Services 98

L d Pl i d D i 100

Status

#%97%

Landscape Planning and Design 100

Mollie Dive Function Centre/Event Mgt 94

North Sydney Olympic Pool 99

Parks and Reserves 90

YTD Progress: PDS DivisionYTD Progress: PDS Division

#%99%


Administration Services 100

Development Services 97

Environmental Building and Compliance 100

Ranger and Parking Services 100

Status

11

Ranger and Parking Services 100

Strategic Planning 96


PA09 Waste ManagementResidential waste collected (kg) per person

PA10 Council Sustainability PA15 Recreational Facilities Maintenance and Management

4th Quarter Review OP 2012/13 KPIs 1KPIs 1Details 1Details 1 Details 2Details 2 KPIs 2KPIs 2 KPIs 3KPIs 3QBLQBLMainMain

30

40

50

60

Residential waste collected (kg) per person

Waste to landfill

Recyclabes 15000

20000

25000

30000

35000

40000

Greenhouse gas emissions (tonnes)

Energy use (gigajoules) 60000

80000

100000

Maintenance and ManagementNorth Sydney Olympic Pool attendance

0

10

20

Q1 Q2 Q3 Q4

y

Greenwaste

0

5000

10000

15000

Q1 Q2 Q3 Q4

Water use (kilolitres)

0

20000

40000

Q1 Q2 Q3 Q4

200

PA34 Development AssessmentNumber of development applications

received and determined

8090

100

PA34 Development AssessmentMean gross time (days) for DAs determined

300000

400000

PA54 Lending ServiceStanton Library attendance (cumulative)

Target80

PA34 Development AssessmentGross time (days) for DAs determined

including s96 certificates

0

50

100

150

Received

Determined

1020304050607080

0

100000

200000

300000

0

20

40

60

Mean

Median

0Q1 Q2 Q3 Q4 0

10 0Q1 Q2 Q3 Q4

PA54 Lending ServiceNumber of Stanton Library members

PA57 Youth ServicesAverage weekly attendance at Youth Centre

PA54 Lending ServiceNumber of Stanton Library loans (cumulative)

0Q1 Q2 Q3 Q4

20000

30000

40000

50000

y

Target

40

60

80

g y

Target

300000

400000

500000

600000

700000Target

0

10000

20000

Q1 Q2 Q3 Q4

0

20

Q1 Q2 Q3 Q40

100000

200000

Q1 Q2 Q3 Q4 12



PA72 External CommunicationsMedia releases published (%)

PA64 Children’s ServicesUtilisation of occasional care service and

PA71 PrecinctsPrecinct Committee meetings attendance

Details 1Details 1 Details 2Details 2 KPIs 1KPIs 1 KPIs 3KPIs 3QBLQBLMainMain KPIs 2KPIs 2

60

80

100

Media releases published (%)

Target

60

80

100

120

Utilisation of occasional care service and outside school care (%)

Occassional care service

Outside 200

300

400

500

Precinct Committee meetings attendance

0

20

40

Q1 Q2 Q3 Q40

20

40

60

Q1 Q2 Q3 Q4

school care

Target

0

100

200

Q1 Q2 Q3 Q4

100

PA75 Council MeetingsCouncil and Committee Meeting Business

Paper and agendas compliance (%)

Target

25

30

35

PA87 Call CentreCall Centre average wait time (<secs)

Target (less is better)200000

PA74 Website and Intranet Management

Number of visitors to Council’s website

20

40

60

80

100

0

5

10

15

20

25

0

50000

100000

150000

PA88 Counter ServiceCounter Service First Contact Resolution (%)

20Q1 Q2 Q3 Q4

0Q1 Q2 Q3 Q4

PA87 Call CentreCall Centre telephone calls answered

and not abandoned (%)

PA87 Call CentreCall Centre First Time Call

Resolution Rate (%)

0Q1 Q2 Q3 Q4

40

60

80

100

Target

40

60

80

100

and not abandoned (%)

Target

40

60

80

100

Resolution Rate (%)

Target

0

20

Q1 Q2 Q3 Q4

20

40

Q1 Q2 Q3 Q40

20

Q1 Q2 Q3 Q413



PA92 Human Resources ManagementStaff turnover (<%)

PA89 Customer RequestsRequests for service responded to within

PA89 Customer RequestsCorrespondence responded to within

Details 1Details 1 Details 2Details 2 KPIs 1KPIs 1 KPIs 2KPIs 2QBLQBLMainMain KPIs 3KPIs 3

6

8

10

12

Staff turnover (<%)


80

100

Requests for service responded to within defined service level (%)

Target

60

80

100

Correspondence responded to within 10 working days (%)

Target

0

2

4

Q1 Q2 Q3 Q40

20

40

Q1 Q2 Q3 Q40

20

40

Q1 Q2 Q3 Q4

100

PA99 Records ManagementDocuments distributed within

one working day (%)

Target

100

PA100 AccountingCreditors paid within agreed payment terms

(%)

Target100

PA97 IT ServicesService availability during core hours (%)

Target

0

20

40

60

80

100

0

20

40

60

80

0

20

40

60

80

0Q1 Q2 Q3 Q4

0Q1 Q2 Q3 Q4

PA106 Revenue ServicesRates and charges overdue (%)

PA104 Investment Portfolio Management

Investment rate of return above the 90 day

0Q1 Q2 Q3 Q4

2

3

4

5


6

8

Investment rate of return above the 90 day UBSA Bank Bill Index (%)

Target

0

1

Q1 Q2 Q3 Q40

2

Q1 Q2 Q3 Q414



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The 4th Quarter Review of the Operational Plan for 2012/13 details progress against 444 activities (projects and services). 94% (417) progressed in accordance with agreed timeframes (either completed or within 10% of target). Three percent (14) are behind schedule but can get back on track in the next reporting period. Three percent (13) were not delivered in accordance with schedule. At the end of the 4th quarter 93% of projects are complete or on track. Fourteen projects (3%) were delayed but can get back on track in the next reporting period. Thirteen projects (4%) were not delivered in accordance with schedule. At the end of the 4th quarter 97% of services (102) were either achieved or on track (ie targets for the KPIs have been met (90%+) or exceeded) during the quarter. Three percent (3) were 75-89% met. An explanation of those items requiring remedial action and not finished on time or not delivered is outlined in the exception report provided on the following page. Performance for all Divisions was on track during the reporting period. Progress against the quadruple bottom line overall was on track during the period.



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The following exception report provides details of projects and services that were not on track/target for this quarter, the reason why and what action Council will take in regard to these items. Off track QBL Element

Project/Service Reason Remedial Action Dept/Function

Gov 5.3.1.1.2 Corporate standards/ visual communications style guide

This project has been scoped but no further action taken.

It is recommended project be deferred to 2013/14.

Communications

Gov 5.3.1.1.3 Digital photo repository

Options being considered by Information Technology staff.


Communications

Gov 5.3.1.4.2 Residents Guide

Numerous options have been explored but the project is not financially viable, even with sponsorship. All essential information for new residents is available on Council's website.

It is recommended project not proceed.

Communications

Soc 4.3.1.5.1

Healthy eating projects

As reported in previous quarters, no further work was to be undertaken or planned for this quarter.

Working on a different approach to achieve outcome.

Community Development

Soc 4.1.1.2.1

Neighbour Day Not held in 2012/13 as day (31 March) coincided with public holiday Easter Sunday.

Next year's Neighbour Day (Sunday 30 March) does not coincide with a public holiday.

Corporate Planning and Governance

Gov 5.1.2.2.2

Corporate planning and reporting software

To date a review of functionality and features of existing reporting software (Performance Planning) and a comparison of reporting tools of other councils has been undertaken. A user survey has also been conducted. These will be used to determine any reporting system and process improvements and their prioritisation.

As reported in the 3rd quarter, this project has been deferred until 2013/14 as part of the upgrade to be undertaken by IT of Council's hardware and other IT infrastructure (5.5.2.1.3 in Draft Delivery Program). Provision of Performance Planning will be reviewed in 2013/14.


Env 2.4.2.2.1

Electronic recharge facilities

No action undertaken this quarter.


Engineering and Property Services

Soc 1.4.1.1.12

Green Park playground

Due to a number of resident submissions during consultation amendments to the project had to be made.


Parks and Reserves

Soc 1.4.1.1.15

Christie Street Reserve landscaping

Redesign of entire space subsequent to construction by the developer of the adjacent site.


Parks and Reserves

Soc 1.4.1.5.2

Smoothey Park pedestrian path

Funding to be carried over to 2013/14 and allocated to a pathway project at Sawmiller Reserve. Asbestos fragments found

No further action to be taken.

Parks and Reserves



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at Sawmiller Reserve on an exposed pathway. The asbestos management plan advises that the area be sealed to prevent further exposure. Area in question has had secure fencing installed and a new asphalt path will be constructed to cover the area. This will be completed in the next few months.

Env 1.4.1.5.3

Shared pedestrian/cyclist pathway in St Leonards Park

This project has been placed on hold in the capital works program. After a councillor briefing and meeting on site a decision was made to cancel the project based on the debate around shared pathways.

Funds to be carried over to 2013/14 financial year. Awaiting production of a new Bike Strategy.

Parks and Reserves

Soc 2.2.4.1.5

Grosvenor Lane Planning Study

Project delayed due to LEP issues.

Reported to Council in March 2013. It is recommended project be deferred to 2013/14 for completion in 2015.

Strategic Planning

Eco 3.1.3.3.1

Late night trading hours

Project previously dependent on DLEP and DDCP adoptions. Reported to the Legal and Planning Committee March 2013.


Strategic Planning

Delayed QBL Element

Project/Service Reason Remedial Action Dept/Function

Gov 5.3.1.1.1 External Communications Strategy

Delayed due to other prioirities.

Draft has been prepared.

Communications

Soc 4.4.1.2.4 Cammeray Childcare Centre

Project delayed by Sydney Water requiring survey.

Tender completed and adopted by Council. Playground to be complete October 2013.


Soc 4.1.4.1.2

St Thomas Rest Park Conservation Plan of Management

Unfunded. Brief completed. Project has been deferred to 2013/14.


Soc 4.1.4.1.4

RSL sub branch

Commissioned photographic record of site. Artefacts stored and listed. Physical relocation delayed due to need to secure Crown consent and to consult with Council regarding additional funds.

Council adopted report providing additional funds. Construction certificate has been applied for.


Eco 3.1.1.4.1

Streetscape Committees and Precinct Committee boundaries

Delayed due to consultation regarding the Precinct System Discussion Paper which proposes changes to existing Precinct area boundaries to align with suburb boundaries.

Project has been included in Operational Plan 2013/14 (activity 2.3.5.1.2).




18

Gov 5.1.2.1.2

Sustainability Health Check

Commencement delayed due to other priority projects.

Project scheduled for completion in 2013/14.


Gov 5.4.2.2.1

Governance Health Check


Activity included in adopted Operational Plan 2013/14 (5.3.6.1.1).


Gov 5.4.2.2.2

Promoting Better Practice self-assessment




Gov 5.4.2.2.3

Corporate Governance Strategy




Gov PA70

Community engagement

Decrease in resident satisfaction with consultation by Council. Business satisfaction with consultation with Council same result as 2010.

To be addressed as part of Community Engagement Practices review.


Gov 5.4.3.1.3

Mystery Shopper Audits

Not yet completed. There is no provider currently available from the Customer Service Network.

Customers have been offered the opportunity to complete a survey in relation to the service provided at the Customer Service counter.

Customer Services

Gov 5.4.6.4.7

Information Technology Strategic Plan

"Apps" will require further investigation and the opportunities from the multi-site project also need to be further explored.

Both to be included in a revised plan.

Information Technology

Env PA07

Water quality monitoring

Target not met.

However, water quality results indicate a water quality catchment consistent with an urban environment.

Environmental Services



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Performance Detail: Operational Reports



20

Code Generic Name PerformanceName Target Date

Start Date

1 General Manager's Office Division 95%

1.1 General Manager's Office Dept/Function 100%

Performance Project/Service Target Date Start Date

NSROC (Northern Sydney Region of Councils) Sub Regional Planning Strategy

2.2.2.5.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Tourism Development Officer 3.2.2.1.1 Project 100%30-Jun-13 01-Jul-12

QBL Element

Economic Eco QBL

Tourism Strategy 3.2.2.1.2 Project 100%30-Jun-14 01-Oct-12

QBL Element

Economic Eco QBL

Tourism within the LGA 3.2.2.1.3 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

This project is complete.

North Sydney as a world-class conferences and events destination

3.2.2.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Internal Working Group to oversee the implementation of Council’s Integrated Planning and Reporting Framework

5.1.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Partnerships 5.1.3.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL



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Regional government partnerships through NSROC

5.1.3.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Local government in NSW 5.1.4.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Allocation of funding (cost shifting) 5.1.4.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Internal Audit Plan implementation 5.4.2.2.11 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Local Government Managers Australia Best Practice Toolkits

5.4.2.2.13 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Service level agreements 5.4.3.3.1 Project 100%31-Dec-12 01-Jul-10

QBL Element

Governance Gov QBL

Citizenship ceremonies PA49 Service 100%

QBL Element

Social Soc QBL

KPI Target Units Achieved Score

100 100 100 % 1 Compliance with citizenship guidelines

Legal services PA80 Service 100%

QBL Element

Governance Gov QBL


100 100 100 % 1 Advice provided within 28 workings days of request

100 100 100 % 2 Documents prepared for execution as required



22

Administrative and Executive support PA84 Service 100%

QBL Element

Governance Gov QBL


100 100 100 % 1 Correspondence, inquiries and meeting requests addressed in accordance with service standards



23


Start Date

1.2 Communications Dept/Function 90%


Local business awards 3.1.1.1.5 Project 100%30-Jun-14 01-Jul-12

QBL Element

Economic Eco QBL

Comments

Opportunities pursued as they arise. Better Business Partnership sustainable business awards will take place in 2013/14 financial year.

External Communications Strategy 5.3.1.1.1 Project 50%30-May-14 01-Jan-13

QBL Element

Governance Gov QBL

Comments

Draft has been prepared.

Corporate standards/visual communications style guide

5.3.1.1.2 Project 0%30-Jun-13 01-Jan-13

QBL Element

Governance Gov QBL

Comments

This project has been scoped but no further action taken. It is recommended project be deferred to 2013/14.

Digital photo repository 5.3.1.1.3 Project 75%30-Jun-13 01-Jul-12

QBL Element

Governance Gov QBL

Comments

Options being considered by Information Technology staff. It is recommended project be deferred to 2013/14.

Social media 5.3.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL


Residents Guide 5.3.1.4.2 Project 0%30-Jun-13 01-Apr-13

QBL Element

Governance Gov QBL

Comments

Numerous options have been explored but the project is not financially viable, even with sponsorship. All essential information for new residents is available on Council's website. It is recommended project not proceed.

Internal Communications Plan 5.4.2.2.12 Project 100%30-Jun-14 01-Jul-10



24

QBL Element

Governance Gov QBL


External communication PA72 Service 91%

QBL Element

Governance Gov QBL


100 100 100 % 1 Community newsletter editions distributed in accordance with schedule

100 100 100 % 2 Council advertisements prepared within timeframe required

94 100 90 % 3 Media releases published

100 100 100 % 4 Media enquiries responded to within 24 hours of receipt

na 100na % 5 Residents satisfied with communication from Council

na 100 na % 6 Businesses satisfied with communication from Council

Comments

Positive media and social media coverage of all Council events, in particular the inaugural Artisans Market which attracted thousands of people.

Graphic design PA73 Service 98%

QBL Element

Governance Gov QBL


100 100 100 % 1 Graphic design prepared within priority based timeframe

Comments

Graphic design was particularly busy this quarter with the new integrated planning documents adding to regular workload.

Website and intranet management PA74 Service 100%

QBL Element

Governance Gov QBL


87,701 100 No target set visitors 1 Visitors to Council's website

na nana % 2 Staff satisfaction with content on intranet

Comments

There were 142,013 visits to our website and a further 11,250 visits to the mobile site. Council's new intranet was started and structure of the site was finalised. Contributions to the community events section of the site continue to grow. Numbers subscribing/following Council through e-newsletters, Facebook and Twitter continue to grow steadily. The opening and click through rates for the Stanton, Council and Precinct e-news is well above industry standards.

Internal communication PA79 Service 83%

QBL Element

Governance Gov QBL


100 100 100 % 1 Staff newsletter editions distributed in accordance with schedule

na na na % 2 Increase in staff satisfaction with availability/sharing of information



25

Comments

Positive feedback received on last edition of staff newsletter.

Printing PA81 Service 100%

QBL Element

Governance Gov QBL


100 100 100 % 1 Print jobs produced within priority based timeframe

Comments

All printing completed to a high standard.



26


Start Date

2 Community and Library Services Division 97%

2.1 Community Development Dept/Function 98%


'Community connectedness' opportunities report

4.1.1.1.2 Project 100%31-Dec-12 01-Jul-12

QBL Element

Social Soc QBL

Comments

The report has been drafted and is scheduled to be presented to the Community Services Reference Group meeting on 29 July 2013.

Local markets promotion 4.1.2.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Local markets flyer produced and distributed via Customer Service, Library and Community Centres. Information also available on the website and in the Community Centres brochure.

Professional/regional programs and networks4.1.3.1.1 Project 100%30-Jun-14 01-Jul-12

QBL Element

Social Soc QBL

Comments

Working together on forums on domestic violence, legal and financial services held for workers operating in related fields. Two page information brochure on key services for new migrants produced.

Harmony Day 4.1.3.2.2 Project 100%31-Mar-13 01-Jan-13

QBL Element

Social Soc QBL


Translated information to the community 4.1.3.3.1 Project 100%30-Jun-14 01-Apr-13

QBL Element

Social Soc QBL

Comments

Children's Services Guide available in Chinese, Japanese and Korean, both in hard copy and on the website. Community Centres brochure made available in Chinese, Japanese and Korean both in hard copy and on the website.

Performing arts facilities and programs 4.1.5.2.1 Project 100%30-Jun-14 01-Jul-10

Comments

The current arts facilities include Primrose Park Artist Studio, Don Bank Writer in Residence and Pop Up Shop Programs. All the participants continue to provide a range of activities and workshops to the community on a weekly and monthly basis. The activities range from artist and writer talks to art activities for children and adults. Small grants also provided to the Ensemble and Independent Theatre.



27

Opportunities for temporary use of unused commercial spaces as exhibition spaces

4.1.5.4.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Pop Up shops operating successfully in Council premises at Crows Nest. Page to Stage Program developed with local schools.


QBL Element

Social Soc QBL

Public Art Policy 4.1.5.6.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Under the Public Art Policy the Public Art on Utilities Project commenced phase 1 in March and the project was completed in May. The project is titled "Colouring the Habitat". A local Aboriginal artist collaborated with students from North Sydney Demonstration School to develop designs for traffic signal boxes. The designs were painted onto three boxes in the North Sydney CBD with a formal public launch in early June as part of the annual Guringai Festival. 25 school children participated in the project and 20 people attended the launch.

'Inside Out Cubes' Project 4.1.5.6.2 Project 100%31-Mar-13 01-Jan-13

QBL Element

Social Soc QBL


QBL Element

Social Soc QBL

Comments

Worked throughout the year with Primrose Park Art and Craft Centre Kirribili neighbourhood Centre, North Sydney Community Centre and Crows Nest Centre.

Adult education programs delivered through community centres

4.2.1.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Adult Education classes delivered at North Sydney Community Centre, Kirribilli Neighbourhood Centre and McMahons Point Community Centre (U3A).

Courses and activities available through community centres and other educational institutions

4.2.1.2.1 Project 100%30-Jun-14 01-Jul-10



28

QBL Element

Social Soc QBL

Comments

The major centres managed under Joint Plans of management delivered outcomes in this area.


QBL Element

Social Soc QBL

Comments

Educational Institutions working group has met twice. Working with schools projects (domestic violence).

Primary and secondary school choices 4.2.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL


Partnership opportunities with educational institutions within North Sydney

4.2.2.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Working with schools through Young Writers Award, support for mentoring program, and mock Council sessions.

Volunteering opportunities promotion 4.2.4.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Volunteer opportunities widespread across Council: promoted through Community Directory, noticeboards, awards, "thank you" events and other strategies.

Volunteer Week 4.2.4.1.2 Project 100%31-Dec-12 01-Oct-12

QBL Element

Social Soc QBL


Volunteers forum 4.2.4.1.3 Project 100%30-Jun-13 01-Jan-13

QBL Element

Social Soc QBL

Comments

A workshop for volunteers from community sector organisations was held on 20 June 2013.

Volunteering sector report 4.2.4.1.4 Project 100%30-Jun-13 01-Jul-12



29

QBL Element

Social Soc QBL


Additional support services to assist older people to remain in their own homes

4.3.1.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Providing community management support to unfunded organisations that provide services and support to older people. Organisations supported by Council include Neutral Bay Seniors, Greenway Tenants the North Sydney Men’s Shed and Waverton Hub. A highlight during the quarter was the development of the Waverton Hub as a new organisation.

Access to health and medical services 4.3.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Multicultural Health Expo for the migrant community held in partnership with Willoughby City Council. 35 services participated and the event attracted mostly seniors and mothers with young children.

Northern Sydney Aboriginal Social Plan 4.3.1.4.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Aboriginal and Torres Strait Islander Protocol Guidelines drafted - yarn ups scheduled for consultation. Negotiating with Hornsby Council regarding updating the Aboriginal Services Directory.

Aboriginal and Torres Strait Islander Strategy4.3.1.4.2 Project 100%30-Jun-14 01-Jul-12

QBL Element

Social Soc QBL

Comments

The Aboriginal and Torres Strait Islander Protocol Guidelines have been drafted. Mosman, Lane Cove and Willoughby City Councils have been invited to join North Sydney Council to make the guidelines a regional document.

Guringai Festival 4.3.1.4.3 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL


Healthy eating projects 4.3.1.5.1 Project 75%30-Jun-14 01-Jul-11

QBL Element

Social Soc QBL

Comments

As reported in previous quarters, no further work was to be undertaken or planned for this quarter. Working on a different approach to achieve outcome.



30

Active ageing activities for seniors program 4.3.1.5.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Two guided tours of the Coal Loader Centre for Sustainability held for older people. One bushwalk of Balls Head undertaken. Falls prevention activities held at Neutral bay seniors.

Health and wellbeing activities 4.3.1.5.3 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

North Sydney Men’s Shed operating at full capacity. Waverton Hub assisted with setting up development and planning activities for health ageing and wellbeing. Neutral Bay Seniors support to visit the Coal Loader Centre for Sustainability site. Working with Greenway tenants to support health and wellbeing programs held at the community centre. A highlight was the Waverton Hub becoming operational and offering new wellbeing activities.

Creative Wellbeing Program 4.3.1.5.4 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

The Creating Wellbeing Program runs monthly on a Friday at the North Sydney Community Centre offering pottery, painting and other creative activities to the participants. Each month 15-20 people attended. For the first time a meditation class was held in May with very positive feedback. Between March and June 75 people attended the various programs.

Wellbeing Centre at Bradfield Park 4.3.1.5.5 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

673 carers registered. 100 carers per month participate in a range of programs. Public forums, fitness programs, men's group and cultural events.

Local support services promotion 4.4.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

206 community requests received and referrals in 2012/13 made to local services including 63 requests for housing assistance.

Skills development workshops for community groups

4.4.1.1.2 Project 100%30-Jun-14 01-Apr-13

QBL Element

Social Soc QBL

Comments

A community workshop on productivity, attended by 35 people, was held in partnership with Lane Cove Council on 20 June 2013.

National Childcare Accreditation Council quality assurance process

4.4.1.2.1 Project 100%30-Jun-14 01-Jul-10



31

QBL Element

Social Soc QBL

Comments

North Sydney Vacation Care has been notified of an impending Quality Assessment visit. The Service has produced a Quality Improvement Plan. North Sydney Family Day Care has completed a review of its policies in readiness for Accreditation. Kelly's Place Child Care Centre celebrated its 25th anniversary.

Community centre furniture and children’s playground equipment

4.4.1.2.2 Project 100%30-Jun-14 01-Apr-13

QBL Element

Social Soc QBL

Comments

New tables purchased for Neutral Bay Community Centre. New softfall at Forsyth Park Community Centre.

Cammeray Childcare Centre 4.4.1.2.4 Project 75%30-Jun-14 01-Jul-12

QBL Element

Social Soc QBL

Comments

Project delayed by Sydney Water requiring survey. Tender completed and adopted by Council. Playground to be complete October 2013.

Forsyth Park Scout Hall refurbishment 4.4.1.3.2 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

New tenant in place (Adult Survivors of Child Abuse [ASCA]), under management of Kirribilli Neighbourhood Centre.

Provision of community information 4.4.1.4.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

LINCS Online Community Directory updated, Children's Services Guide, Schools Brochure, Volunteers Brochure, Markets Brochure, School Holiday Activities, website updated in all Community areas on an ongoing basis. Civic Park noticeboards updated regularly. Distribution through Customer Service, Library and Community Centres.

Lower North Shore Youth Interagency 4.4.1.4.2 Project 95%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

All meetings attended, except one due to conflicting meetings.

Lower North Shore Families NSW Network 4.4.1.4.3 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments



32

During the quarter, the Lower North Shore Child & Family Interagency met twice, on 30 April and 25 June 2013. Work on the regional Child and Family Directory was delayed following a change in staff in one of the agencies.

Parents' Forums Series 4.4.1.4.4 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL


Key target groups community consultation 4.4.1.5.2 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

During the quarter, the results from the consultations conducted during the last quarter were used to inform the Community Strategic Plan and its associated documents which were adopted by Council on 17 June 2013. Updated with latest Census data.

North Sydney community profile 4.4.1.5.3 Project 100%30-Jun-13 01-Apr-12

QBL Element

Social Soc QBL

North Sydney State of the Community Sector Report

4.4.1.5.4 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL


Older Person's Strategy 4.4.1.5.5 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

Two focus groups held and statistical data researched. Strategy produced and submitted to Community Services Reference Group. Focus groups were very informed and useful to the process.

Family and childcare services lobbying 4.4.1.6.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Participated in public meeting on crisis in school places on the Lower North Shore. Advocated (jointly with the services) for switch of funding for occasional care from Cammeray Child Care Centre to Kidnest (Crows Nest) - declined but encouraged to reapply later this year.

External funding and support 4.4.1.6.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Financial support provided for Bush Fire Appeal and sports tournament for the Korean community in North Sydney.



33

Crows Nest Centre service levels 4.4.1.6.3 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

Funding maintained; no positions lost. Relocation of staff indefinitely deferred. Funds set aside for improvements to the Centre (foyer; operable walls) in 2013/14.

Community Safety Action Plan 4.5.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Update completed. To be submitted to July meeting of the Community Services Reference Group.

Information for Gay, Lesbian, Bisexual and Transgender (GLBT) people

4.5.1.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

During the quarter, interviews with local and regional service providers and school counsellors working with people with diverse gender and sexual identities were undertaken. The results from these consultations will be used to inform strategies to support people with diverse gender and sexual identities.

Lower North Shore Domestic Violence Committee

4.5.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

During the quarter, the Network met on 11 April and 13 June. The Network is scheduled to launch its website in the first quarter of 2013/14.

Dealing with Domestic Squalor Information Guidelines

4.5.1.3.3 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

8 requests for assistance and information to deal with poor living conditions were received and responded to in 2012/13.

Falls prevention awareness program 4.5.1.6.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Workshops and exercise class held at Neutral Bay Community Centre by NSW Health.

Universal Access Protocol 4.5.3.1.2 Project 100%30-Jun-14 01-Jul-10



34

QBL Element

Social Soc QBL

Comments

Two Access Committees. Training provided at Planet X Youth Centre.

North Sydney Affordable Housing Strategy 4.6.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Review of DCP affordable housing provisions completed. Councillor briefing held.

Level of affordable housing in North Sydney 4.6.1.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Successfully lobbied Planning NSW in regard to Council's Section 94 levies being utilised in North Sydney.

Community housing 4.6.1.1.3 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

5 year Management Agreement with Link Housing completed.

Additional nursing home beds 4.6.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Nursing home beds maintained in area.

Support people in public housing 4.6.1.4.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Financial and management support provided to the Greenway Tenants Group. Working on independent income streams for the group. Planning some programs for Greenway 60th anniversary. Support for mother with 2 school aged children unfairly required to relocate. Support for tenants impacted by anti-social behaviour at another site. Support for tenants through resident relocation plan. The new Greenway Tenants group has improved its financial position and provided more services to the residents of Greenway. This has included providing community information in Mandarin.

Community impact statements PA45 Service 100%

QBL Element

Social Soc QBL




35

100 100 100 % 1 Referrals completed and supplied to applicants within 30 days

Comments

Community impact statements collated and feedback given to applicants.

Community events PA48 Service 100%

QBL Element

Social Soc QBL


na na na % 1 What’s On Guide distributed

na nana people 2 Attendance at Australia Day event

na nana people 3 Attendance at Carols by Candlelight

na na na people 4 Attendance at Children's Festival

350 100 300 people 5 Attendance at Guringai Festival in North Sydney

Comments

All events were delivered successfully due to sound planning with anticipated visitation achieved. In addition to the running of several Guringai Festival events, Council produced the Guringai Festival brochure on behalf 11 Councils and Reconciliation Groups/Networks. This was an administratively intense task. The 35 page colour brochure was very well received with positive feedback regarding the choice of the cover image and general layout. 5,000 copies were printed and distributed to each Council.

Arts and cultural development PA52 Service 90%

QBL Element

Social Soc QBL


na na na participants 1 Participants in North Sydney Art Prize

na na na people 2 Attendance at North Sydney Art Prize exhibition

na na na schools 3 Schools participating in Page to Schools Program

na na na exhibitions 4 Exhibitions per year at Primrose Park Art and Craft Centre

na nana participants 5 Participants in Primrose Park Artists, Writers and Sculptors in Residence Program

na na na public art works 6 Public art commissioned

Comments

Planning for North Sydney Art Prize to be held in July 2013. Three traffic signal boxes were painted from March - May as part of the Public Art on utilities box project. The project was very successful with collaboration between North Sydney Demonstration School and a local Aboriginal Artist. Workshops for Page to Stage to be held in September 2013.

Community transport PA55 Service 95%

QBL Element

Social Soc QBL


100 100 100 % 1 Availability of community bus

8,450 100 7,400 % 2 Patronage of community bus

na na na groups 3 Target groups serviced

Comments

The Lower North Shore Community Transport Service has produced a new Company Profile to promote it services to local and regional Community Services at large and improve its chances of tendering for future funding. All services have run to schedule and passenger recreational day trips have increased in number this last quarter.

Immunisation program PA56 Service 100%



36

QBL Element

Social Soc QBL


100 100 100 % 1 Immunisation clinics held monthly

85 100 75 % 2 Clients satisfied with the immunisation program

Comments

Three Immunisation Clinics held this quarter. Average number of families attending was 60. Feedback from customers very positive. A new vaccine schedule has bee produced.

Youth services PA57 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Youth outreach activities held in accordance with schedule

35 100 35 people 2 Average weekly attendance at youth centre

na nana people 3 Attendance at Youth Week events

Comments

Youth centre well attended. Variety of activities and assistance provided. Youth Week activity, Shorefest, well implemented and attended, despite sporadic rain. A strong school holiday program was held in the first quarter. Also, the current groups was in Year 11 last year and Year 12 this year.

Community donations PA59 Service 100%

QBL Element

Social Soc QBL


na na na groups 1 Community, arts, cultural and sporting groups funded

na nana grants 2 Grants provided to community centres who work with volunteers

Comments

All community grants distributed and acquittal documents obtained.

Community information PA60 Service 96%

QBL Element

Social Soc QBL


100 100 100 % 1 Community information directories and publications updated

100 100 100 % 2 Community noticeboards updated in accordance with schedule

100 100 100 % 3 Online Local Information Network for Community Services (LINCS) available

Comments

Community information directories and publications produced updated and printed. Children's Services Guide updated and printed, Volunteers brochure compiled, designed and printed, Schools brochure updated and printed.

Home and Community Care (HACC) PA61 Service 100%

QBL Element

Social Soc QBL



37


45 100 40 people 1 Attendance at Carers Forum

na na na projects 2 HACC projects supported

Comments

Social Isolation training package published and presented to local forum. Paper on aged care issues produced for presentation.

Aged Services PA63 Service 99%

QBL Element

Social Soc QBL


35 88 40 participants 1 Average weekly participants in Men's Shed program

52 100 50 participants 2 Average weekly participants in Neutral Bay Seniors program

na na na people 3 Attendance at Seniors Week events

Children's Services PA64 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Education and care services which meet or exceed the National Quality Standard

80 100 75 % 2 Users satisfied with children's centres

90 100 80 % 3 Utilisation of occasional care service

90 100 75 % 4 Parents satisfied with occasional care

100 100 80 % 5 Utilisation of outside school care

80 100 75 % 6 Parents satisfied with outside school hours care

100 100 100 % 7 Vacation care program held in accordance with schedule

Comments

Comments provided on two new development applications for child care. Both centres have been approved and will provide care for children aged 0 to 5 in a long day care setting.

Access and disability services PA67 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Inspection results reported to Community Access and Safety Reference Group meetings

100 100 100 % 2 Council buildings and facilities audited in accordance with schedule

100 100 100 % 3 Disability and access projects completed (% of identified for quarter)

Comments

Two audits undertaken of pathways and signage. Recommendations for new bench locations made to Access and Community Safety Reference Group. Training provided for Planet X Youth Centre.

Community housing PA68 Service 73%

QBL Element

Social Soc QBL



38


100 0 100 % 1 Community housing strategies completed (% of identified for quarter)

95 0 90 % 2 Occupancy rate of community

43 0 53 beds 3 Community housing beds provided

100 0 100 % 4 s94 funds collected

42 0 40 sessions 5 Housing Assistance Services provided

Comments

63 people provided with housing assistance in 2012/13. North Sydney Council Homeless Strategy completed and endorsed by Council.



39


Start Date

2.2 Library Services Dept/Function 96%


St Thomas Rest Park Conservation Plan of Management

4.1.4.1.2 Project 75%30-Jun-13 01-Jan-12

QBL Element

Social Soc QBL

Comments

Brief completed. Project has been deferred to 2013/14.

RSL sub branch 4.1.4.1.4 Project 75%31-Mar-13 01-Oct-12

QBL Element

Social Soc QBL

Comments

Commissioned photographic record of site. Artefacts stored and listed. Physical relocation delayed due to need to secure Crown consent and to consult with Council regarding additional funds. Council adopted report providing additional funds. Construction certificate has been applied for.

Historical and cultural icons promotion 4.1.4.5.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Program of exhibitions and publications (in hard copy and online) in place.

Stanton Library promotion 4.2.3.2.5 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Fully developed homepage. Author events publicised through local and Sydney wide papers. Program of awards held and monthly Stanton News published - also in e-version.

Radio frequency identification barcoding 4.2.3.2.6 Project 100%31-Mar-13 01-Jan-13

QBL Element

Social Soc QBL

Comments

Brief for RFID complete. Report requesting resources adopted. Tags received.

Collection Development Plan 4.2.3.2.7 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

Collection areas strengthened; audio books, ESL collection and graphic novels.



40

Shorelink Library Network services 4.2.3.3.1 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

Library Management System upgraded to Aurora and Communications Network bedded in.

Library catalogue and online databases 4.2.3.3.2 Project 100%30-Jun-13 01-Jul-11

QBL Element

Social Soc QBL

Comments

Integrated search achieved under SIRSI and EBSCO databases.

Stanton Library management system 4.2.3.4.2 Project 100%30-Jun-13 01-Apr-13

QBL Element

Social Soc QBL

Comments

Tender completed. Unanimous 5-council agreement to implement AIT product by end of financial year.

Library and Historical Services Strategic Plan4.2.3.5.1 Project 100%30-Jun-13 01-Apr-13

QBL Element

Social Soc QBL

Comments

Stanton Library Satisfaction Survey complete.

Community input for stock selection from youth and seniors

4.2.3.5.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

1,888 stock selections acted on from all age ranges.

Awards program and functions to recognise outstanding members of the community

4.2.4.2.1 Project 100%30-Jun-14 01-Oct-12

QBL Element

Social Soc QBL

Comments

Nominations to Federal Member's Community Awards.

Historical services PA51 Service 100%

QBL Element

Social Soc QBL



41


100 100 100 % 1 Events held in accordance with schedule

17,803 100 12,000 people 2 Attendance at Heritage Centre

669 100 500 participants 3 Participants in local history programs

80 100 50 items 4 Items added to local studies collection

151 95 159 plaques 5 Historical plaques maintained per year

Comments

Fall in plaques related to theft. New model plaque addressing the issue being developed.

Collection development PA53 Service 92%

QBL Element

Social Soc QBL


46 100 46 % 1 Collection <5 years

10 99 10 % 2 Circulation stock per capita

11 100 8 % 3 New items acquired

Comments

Increase in percentage of the collection being new due to a greater weeding program. Actual new items acquired remains relatively unchanged from 2011/12 at 18,000.

Reader services PA54 Service 98%

QBL Element

Social Soc QBL


100 100 100 % 1 Events and displays held in accordance with schedule

13,517 100 2,000 people 10 Attendance at programs

100 100 100 % 11 Author Talk sessions held in accordance with schedule

113 98 115 residents 2 Residents serviced by Home Library Service

8,745 87 10,000 loans 3 Home Library Service loans

95 100 90 % 4 Enquiries answered on the same day

100 100 95 % 5 Reference enquiries responded to within 14 days

405,365 100 380,000 people 6 Library attendance

41,983 100 40,000 members 7 Library members

610,887 95 640,000 loans 8 Library loans

100 100 100 % 9 Programs held in accordance with schedule

Comments

Loans impacted by large new libraries at Lane Cove and Willoughby, with free parking and nearby supermarkets. Attendance at library remains strong with children’s services a standout.



42


Start Date

3 Corporate Services Division 98%

3.1 Corporate Planning and Governance Dept/Function 96%


Business e-news 3.1.1.1.6 Project 100%30-Jun-14 01-Jul-11

QBL Element

Economic Eco QBL

Comments

e-news sent in April, May and June in accordance with schedule.

Harbourside Chamber Group support 3.1.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Comments

In-kind support given to Harbourside Chamber Group meetings.

Partnership with local Chambers of Commerce

3.1.1.3.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Comments

Business Network events were held on 12 April with 76 of 88 registered participants attending; and on 26 June with 35 of 48 registered participants attending.

Business After Hours Function 3.1.1.3.3 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL


Streetscape Committees and Precinct Committee boundaries

3.1.1.4.1 Project 25%30-Jun-13 01-Oct-12

QBL Element

Economic Eco QBL

Comments

Delayed due to consultation regarding the Precinct System Discussion Paper which proposes changes to existing Precinct area boundaries to align with suburb boundaries. Project has been included in Operational Plan 2013/14 (activity 2.3.5.1.2).

Neighbour Day 4.1.1.2.1 Project 0%30-Jun-13 01-Apr-13

QBL Element

Social Soc QBL

Comments



43

Not held in 2012/13 as day (31 March) coincided with public holiday Easter Sunday. Next year's Neighbour Day (Sunday 30 March) does not coincide with a public holiday.

Community Strategic Plan promotion to Council, staff and the community

5.1.1.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Delivery Program and Operational Plan process

5.1.1.1.3 Project 100%30-Jun-14 01-Oct-12

QBL Element

Governance Gov QBL

Comments

Review process concluded. Delivery Program 2013/14-2016/17 (incorporating Operational Plan 2013/14) adopted by Council on 17 June 2013.

Feedback to Council and the community on the implementation of the Community Strategic Plan

5.1.1.1.4 Project 100%31-Dec-12 01-Jul-12

QBL Element

Governance Gov QBL


Resourcing Strategy 5.1.1.2.1 Project 100%30-Jun-14 01-Oct-12

QBL Element

Governance Gov QBL

Comments

Review process concluded. Resourcing Strategy 2013-2023 adopted by Council on 17 June 2013.

Organisational Sustainability (QBL) program 5.1.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Evaluation of Sustainability Assessment Toolkit Pilot conducted in June 2013. Finalisation of pilot evaluation report and recommendations currently underway.

Sustainability Health Check 5.1.2.1.2 Project 0%30-Jun-14 01-Apr-13

QBL Element

Governance Gov QBL

Comments


Corporate planning and reporting software 5.1.2.2.2 Project 50%30-Jun-13 01-Jul-12

QBL Element



44

Governance Gov QBL

Comments

To date a review of functionality and features of existing reporting software (Performance Planning) and a comparison of reporting tools of other councils has been undertaken. A user survey has also been conducted. These will be used to determine any reporting system and process improvements and their prioritisation. As reported in the 3rd quarter, this project has been deferred until 2013/14 as part of the upgrade to be undertaken by IT of Council's hardware and other IT infrastructure (5.5.2.1.3 in Draft Delivery Program). Provision of Performance Planning will be reviewed in 2013/14.

Community sustainability education programs

5.1.2.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Community Engagement Protocol and Toolkit5.2.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Draft Community Engagement Protocol endorsed by Council for 120 day exhibition period. Feedback currently being collated. To be reported back to Council in early 2013/14.

Community Ward Forums 5.2.1.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

The Wollstonecraft Ward Forum was held on 26 June. 40 people attended, compared to 47 people in 2012.

Education/development opportunities for Precinct members

5.2.1.3.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Joint planning underway with neighbouring councils with precinct systems to delivery training opportunity in 4th quarter.

Online engagement practices 5.2.1.4.1 Project 100%30-Jun-14 01-Jul-11

QBL Element

Governance Gov QBL

Comments

Pilot program in progress.

Youth/Councillor Mentor Program 5.4.1.1.2 Project 100%30-Jun-14 01-Jul-11

QBL Element

Social Soc QBL

Comments



45

Council at its meeting of 18 February 2013 resolved that if there is insufficient interest by councillors as mentors the Youth/Councillor Mentor Program be deferred until 2014. Staff will continue to promote program (with open EOI deadline) and if young people (mentees) express interest this program will be re-reported to Council seeking expressions of interest from councillors as mentors.

Public attendance at Council Meetings 5.4.1.2.1 Project 100%30-Jun-13 01-Jul-12

QBL Element

Governance Gov QBL

Mock Council Program 5.4.1.2.2 Project 100%30-Jun-14 01-Jul-12

QBL Element

Governance Gov QBL

Comments

No schools participated in program during quarter, but working with the some schools to plan events for 2013/14.

Council, Committee and Reference Group structure

5.4.1.3.1 Project 100%30-Jun-13 01-Jan-13

QBL Element

Governance Gov QBL

Comments

Review concluded, new structure in place. Recruitment of citizen members for Reference Groups and Working Groups conducted.

Payment of Expenses and Provision of Facilities to Councillors Policy

5.4.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL


Code of Conduct 5.4.2.1.2 Project 100%30-Jun-13 01-Oct-12

QBL Element

Governance Gov QBL

Comments

Public exhibition of amended Code (reflecting new Model Code) concluded on 26 April 2013. No submissions received. Policy considered re-adopted by Council on 18 February 2013.

Code of Meeting Practice 5.4.2.1.3 Project 100%30-Jun-13 01-Oct-12

QBL Element

Governance Gov QBL

Comments

Policy further amended and placed on public exhibition from 21 June to 18 July 2013. To be reported back to Council in early 2013/14.

Policy review 5.4.2.1.4 Project 100%30-Jun-14 01-Oct-12

QBL Element

Governance Gov QBL

Comments



46

Quadrennial review of Policy Manual concluded.

Governance Health Check 5.4.2.2.1 Project 0%30-Jun-14 01-Apr-13

QBL Element

Governance Gov QBL

Comments

Commencement delayed due to other priority projects. Activity included in adopted Operational Plan 2013/14 (5.3.6.1.1).

Promoting Better Practice self-assessment 5.4.2.2.2 Project 0%30-Jun-14 01-Apr-13

QBL Element

Governance Gov QBL

Comments


Corporate Governance Strategy 5.4.2.2.3 Project 0%30-Jun-14 01-Apr-13

QBL Element

Governance Gov QBL

Comments


Legislative compliance register and protocol 5.4.2.2.4 Project 100%30-Jun-14 01-Apr-13

QBL Element

Governance Gov QBL

Induction program for councillors 5.4.2.2.6 Project 100%30-Jun-13 01-Jul-12

QBL Element

Governance Gov QBL


Training program for councillors 5.4.2.2.7 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

2012/13 training plan adopted by Council in November 2012. Remainder of training program to be held in July/August 2013.

Support the 2012 Council elections 5.4.2.2.8 Project 100%30-Sep-12 01-Jul-12

QBL Element

Governance Gov QBL




47

Information program for community members wishing to stand for local government

5.4.2.2.9 Project 100%30-Sep-12 01-Jul-11

QBL Element

Governance Gov QBL


Privacy Management Plan 5.4.2.4.1 Project 100%30-Jun-13 01-Jul-10

QBL Element

Governance Gov QBL


Customer Satisfaction Survey 5.4.3.4.1 Project 100%30-Jun-13 01-Jan-13

QBL Element

Governance Gov QBL

Comments

2013 Survey undertaken in February/March. Findings reported to Governance Committee in April. Findings used to inform development of Community Strategic Plan, Delivery Program and Resourcing Strategy.

Organisational performance PA69 Service 100%

QBL Element

Governance Gov QBL


100 100 100 % 1 Corporate performance reports prepared and issued on time

na na na % 2 Residents satisfied with overall performance of Council

na na na % 3 Businesses satisfied with overall performance of Council

na na na % 4 Residents that believe Council balances social, economic and environmental objectives

na nana % 5 Businesses that believe Council balances social, economic and environmental objectives

Community engagement PA70 Service 88%

QBL Element

Governance Gov QBL


53 100 75 % 1 Residents satisfied with the consultation by Council

48 100 75 % 2 Businesses satisfied with the consultation by Council

Comments

KPI 1 - 2% decrease in satisfaction compared to 2010. KPI 2 - same result as 2010. To be addressed as part of Community Engagement Practices review.

Precinct System administration PA71 Service 95%

QBL Element

Governance Gov QBL




48

100 100 100 % 1 Meeting minutes distributed for action within 5 working days

93 93 100 % 2 Precinct requests actioned within 14 working days

527 100 No target set people 3 Attendance at precinct committee meetings

na na No target set % 4 Precinct committee members satisfied with the community engagement process

na na na % 5 Residents aware that they had a local precinct committee

Comments

KPI3 - 36% increase in attendance compared to previous quarter, however it should be noted that only one Precinct Committee met in January 2013. 12% increase in attendance compared to same quarter previous year. KPI4 - not measured this year.

Council and committee meetings PA75 Service 99%

QBL Element

Governance Gov QBL


100 100 100 % 1 Council meeting business paper and agenda compliance with statutory and policy requirements

100 100 100 % 2 Committee meeting business paper and agenda compliance with statutory and policy requirements

100 100 100 % 3 Council meetings held (% of adopted schedule)

100 100 100 % 4 Council meeting minutes published within 2 working days

100 100 100 % 5 Committee meeting minutes presented to first available Council meeting for adoption

98 98 100 % 6 Councillor requests responded to within 2 working days

100 100 100 % 7 Business papers delivered to councillors in accordance with schedule

Reference groups administration PA76 Service 95%

QBL Element

Governance Gov QBL


100 100 100 % 1 Meetings held (% of adopted schedule)

100 100 100 % 2 Agenda issued at least 3 days before Reference Group meeting

100 100 100 % 3 Minutes submitted for adoption to first available Council meeting

Councillor support PA78 Service 100%

QBL Element

Governance Gov QBL


100 100 100 % 1 Councillor diary issued weekly

Statutory report PA82 Service 100%

QBL Element

Governance Gov QBL


100 100 100 % 1 Statutory reports prepared and submitted within statutory timeframes



49

KPI Target

Units

Achieved

Score

1 Complaints responded to within 10 working days

100 % 94% 94

100 100 100 % 2 Delegations Register reviewed and adopted

100 100 100 % 3 Disclosure of interest returns compliance with statutory requirements for content and timeliness

Word processing PA83 Service 95%

QBL Element

Governance Gov QBL


98 98 100 % 1 Documents word processed within priority based timeframe

Comments

Annual review of forms completed post adoption of 2012/13 Fees and Charges Schedule.

Complaints handling PA86 Service 98%

QBL Element

Governance Gov QBL



50


Start Date

3.2 Customer Services Dept/Function 94%


Service delivery in the Customer Service Centre

5.4.3.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Customer feedback processes 5.4.3.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Counter survey completed. Results indicate a high level of customer satisfaction overall of 97%.

Mystery Shopper Audits 5.4.3.1.3 Project 25%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Not yet completed. There is no provider currently available from the Customer Service Network. Customers have been offered the opportunity to complete a survey in relation to the service provided at the Customer Service counter.

Phone system capabilities 5.4.3.1.4 Project 100%30-Jun-14 01-Jul-11

QBL Element

Governance Gov QBL

Comments

Statement of works and quotes received for Web Chat functionality, Interaction Client Web and Mobile editions.

Online community and sporting facilities booking system

5.4.3.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Information obtained indicate the need to go to tender for these services.

Council services online 5.4.3.2.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Mobile web site up and running. Statement of works received for the introduction of web chat.

Customer Request Management (CRM) system

5.4.3.2.3 Project 100%30-Jun-14 01-Jul-10



51

QBL Element

Governance Gov QBL

Comments

Ongoing involvement with the Civica SIG to improve the functionality and performance of the product. The number of CRM categories available on the public facing site has been reduced with a view to simplifying the customer experience. Requests can now be logged from a mobile device.

Seasonal and casual bookings of sports fields and facilities PA62 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Winter seasonal bookings completed by February each year

100 100 100 % 2 Summer seasonal bookings completed by August each year

100 100 100 % 3 Applications responded to within 2 working days

100 100 100 % 4 Casual bookings provided in accordance with policy requirements

After hours telephone service PA85 Service 100%

QBL Element

Governance Gov QBL


100 100 100 % 1 Service delivered to Council in accordance with contract

100 100 100 % 2 Enquiries resolved in accordance with service level agreement

Call centre (telephone enquiry handling) PA87 Service 98%

QBL Element

Governance Gov QBL


25 100 25 sec 1 Average wait time

2 100 3 mins 2 Average call handling time

80 100 80 % 3 Enquiries resolved on the first call (first time call resolution rate)

97 100 90 % 4 Call centre telephone calls answered and not abandoned

Counter service (counter enquiry handling) PA88 Service 100%

QBL Element

Governance Gov QBL


98 98 100 % 1 Development applications forwarded to Development Services Department complete for assessment

95 100 80 % 2 Enquiries resolved at customer service counter

100 100 100 % 3 Resident Parking Renewals completed in accordance with schedule



52

Customer requests PA89 Service 100%

QBL Element

Governance Gov QBL


83 100 80 % 1 Requests for service responded to within defined service level

100 100 100 % 2 Correspondence responded to within 10 working days

Filming applications PA90 Service 100%

QBL Element

Governance Gov QBL


100 100 100 % 1 Applications responded to within same working day



53


Start Date

3.3 Document Management Services Dept/Function 100%


Document management solution 5.4.6.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Review continuing as planned and executive management (MANEX) regularly updated.

Off site storage and archival of council records

5.4.6.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL


Historical building records 5.4.6.1.3 Project 100%30-Jun-13 01-Jul-10

QBL Element

Governance Gov QBL


Electronic lodgement of information 5.4.6.1.4 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Completed. Users are continuously reminded to support the electronic lodgement of information.

Records management policies and procedures

5.4.6.1.5 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Completed. All internal manuals and guidelines have been reviewed.

Performance reporting across document management solution

5.4.6.1.6 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Completed. New reports have been designed to improve performance across the organisation.

Knowledge Management Plan 5.4.6.3.2 Project 100%30-Jun-14 01-Jul-10



54

QBL Element

Governance Gov QBL

Comments

Completed in line with the review of the document management solution.

Access to information PA77 Service 100%

QBL Element

Governance Gov QBL


100 100 100 % 1 Compliance with statutory requirements

100 100 100 % 2 Informal GIPA requests processed within 7 working days

Records management PA99 Service 98%

QBL Element

Governance Gov QBL


100 100 95 % 1 Files retrieved from archive within 5 working days of receipt

95 100 95 % 2 Documents scanned and registered within 1 working day of receipt

95 100 95 % 3 Documents distributed within 1 working day of receipt



55


Start Date

3.4 Financial Services Dept/Function 98%


Payment Card Industry Data Security Standards

5.4.2.4.2 Project 90%30-Jun-13 01-Jul-10

QBL Element

Governance Gov QBL

Comments


Investment Policy 5.5.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL


Management and financial reports 5.5.1.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Comments

Reports reviewed, new reports created and information distributed as per the agreed schedule.

Long Term Financial Plan 5.5.1.2.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Comments

Completed as part of Resourcing Strategy adopted by Council in June 2013.

Program that identifies and evaluates business opportunities

5.5.1.3.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Comments

Opportunities pursued as they arise.

Fee structure for service delivery 5.5.1.4.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Rating structure review 5.5.1.5.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL



56

Comments

Completed and included in the Resourcing Strategy.

Accounting PA100 Service 100%

QBL Element

Economic Eco QBL


95 100 90 % 1 Creditors paid within agreed payment terms

99 100 98 % 2 Correct payroll payments issued weekly

Financial reporting PA102 Service 100%

QBL Element

Economic Eco QBL


100 100 100 % 1 Statutory budget reporting and financial reports prepared and submitted within statutory timeframes

Financial services PA103 Service 93%

QBL Element

Economic Eco QBL


5 100-10 % 1 Operating balance ratio (greater than)

1 80 1 % 2 Capital expenditure ratio (greater than or equals)

3 100 2.0 % 3 Current ratio (greater than or equals)

30 100 60 % 4 Broad liabilities ratio (between greater than 0 but less than)

75 75 100 % 5 Building and infrastructure renewal ratio

Investment portfolio management PA104 Service 88%

QBL Element

Economic Eco QBL


3 100 0.0 % 1 Investment rate of return above the 90 day UBSA Bank Bill Index

0 0 5 % 2 Debt service ratio (less than or equals)

Procurement PA105 Service 100%

QBL Element

Governance Gov QBL


98 100 95 % 1 Purchase orders issued within two working days of an approved requisition

95 100 95 % 2 Approved vendor listing up to date



57

100 100 100 % 3 Contracts and tenders dealt with in accordance with policy

Revenue services PA106 Service 94%

QBL Element

Economic Eco QBL


100 100 100 % 1 Rates notices issued on time

1 100 4 % 2 Rates and charges overdue (less than)

0 0 50 % 3 Rates coverage ratio (greater than or equals)

95 100 95 % 4 Debtors (excluding rates) collected within agreed payment terms



58


Start Date

3.5 Human Resources Dept/Function 99%


Health Matters and Money Matters Programs 5.4.4.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Reward and Recognition Program review 5.4.4.1.2 Project 100%30-Jun-14 01-Apr-13

QBL Element

Governance Gov QBL

Organisational Culture project 5.4.4.1.3 Project 100%30-Jun-14 01-Jul-12

QBL Element

Governance Gov QBL

Comments

The final stage of the leadership development program has been organised for the 4th quarter of 2013/14.

Collaborative Safety Program 5.4.4.1.4 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

OHS Management Plan and system 5.4.4.1.5 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

OHS staff training plan 5.4.4.1.6 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Pre-placement health assessments 5.4.4.1.7 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

A number of providers are now available for specific placements.

Implement Resilience Program 5.4.4.1.8 Project 100%30-Jun-14 01-Jul-10

QBL Element



59

Governance Gov QBL


Online incident reporting 5.4.4.1.9 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Council is reviewing a corporate software package.

Career development program 5.4.4.2.10 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

e-learning opportunities 5.4.4.2.11 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Online induction program 5.4.4.2.12 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Review completed and program updated.

Contingency plans 5.4.4.2.13 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL


Employee Opinion Survey 5.4.4.2.1 Project 100%30-Jun-13 01-Jan-13

QBL Element

Governance Gov QBL


Employee Opinion Survey actions 5.4.4.2.2 Project 0%30-Jun-14 01-Jul-13

QBL Element

Governance Gov QBL

This project is not yet scheduled to commence.

Workforce Strategy 5.4.4.2.3 Project 100%30-Jun-14 01-Jul-10

QBL Element



60

Governance Gov QBL

Comments

Completed and endorsed by Council as part of the integrated planning process.

Human Resources Information System (HRIS)5.4.4.2.4 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Equal Employment Opportunity (EEO) Plan 5.4.4.2.5 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Benchmarking of Human Resources performance between councils

5.4.4.2.6 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL


Staff policies and procedures 5.4.4.2.7 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Updated as required.

Performance Planning and Assessment (PPA) System review

5.4.4.2.9 Project 100%30-Jun-14 01-Jan-13

QBL Element

Governance Gov QBL

Human resources management PA92 Service 90%

QBL Element

Governance Gov QBL


12 87 10 % 1 Staff turnover (less than)

95 95 100 % 2 Induction for new employees completed within 10 working days

100 100 100 % 3 Grievances settled

na na na % 4 Performance appraisals completed in accordance with schedule

na na na % 5 Staff on exit who recommend NSC as a “good organisation to work for”

Comments



61

KPI1 - Turnover is marginally higher than the target but in context still remains within the typical benchmark of an organisation at 8-14%.

Learning and development program PA93 Service 100%

QBL Element

Governance Gov QBL


100 100 100 % 1 Identified training delivered in accordance with schedule

100 100 100 % 2 Statutory training delivered in accordance with schedule

100 100 100 % 3 Approved higher education assistance applications supported

WHS management PA94 Service 82%

QBL Element

Governance Gov QBL


78 100 0 % 1 WHS risk assessments completed and documented in accordance with schedule

1 86 1.00 ratio 2 Employer Claims Cost Ratio (less than)

100 100 100 % 3 WHS site inspections completed in accordance with schedule

Comments

WHS assessments are tracking reasonably well and combined with ongoing site inspections and site audits, continuous improvement in safe practices are being achieved. The ECCR ratio is an all NSW Govt measure and is reflected in our below average workers compensation premium.



62


Start Date

3.6 Information Technology Dept/Function 98%


Asset and Infrastructure Management (AIM) system

2.1.1.3.2 Project 100%30-Jun-13 01-Jul-10

QBL Element

Governance Gov QBL

Web forms 5.4.3.2.4 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Completed. However, few opportunities are currently available that will integrate with Council's back-office systems.

Migration of corporate systems to browser environment

5.4.6.3.1 Project 100%30-Jun-13 01-Jul-10

QBL Element

Governance Gov QBL

Information technology hardware and software

5.4.6.4.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

Hardware is continuously being updated including the equipment for the multi-site storage project.

Mobile information technology solutions 5.4.6.4.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

The new "app" version of the document distribution system know as the "Hub" is proving to be more reliable than previous versions (ie Dashboard). This system allows the secure passage of confidential documents.

Virtualisation of servers 5.4.6.4.3 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Authority software 5.4.6.4.5 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL



63

Information Technology Strategic Plan 5.4.6.4.7 Project 75%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL

Comments

"Apps" will require further investigation and the opportunities from the multi-site project also need to be further explored. Both to be included in a revised plan.

5.4.6.4.8 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL


Telecommunications equipment administration PA91 Service 99%

QBL Element

Governance Gov QBL


100 100 100 % 1 Critical requests responded to within 2 hours

Comments

Future administration is currently being assessed.

IT services PA97 Service 100%

QBL Element

Governance Gov QBL


95 100 95 % 1 IT service requests resolved within priority based timeframe

98 100 95 % 2 Service availability during core hours

99 100 95 % 3 Back ups outside core hours completed

Mapping and GIS Information PA98 Service 100%

QBL Element

Governance Gov QBL


98 100 95 % 1 Mapping and GIS information provided within 5 working days



64


Start Date

3.7 Risk Management Dept/Function 100%


Internal audit action plan 5.4.2.2.10 Project 100%30-Jun-14 01-Apr-13

QBL Element

Governance Gov QBL

Enterprise Risk Management (ERM) Action Plan

5.4.5.1.1 Project 100%30-Jun-14 01-Apr-13

QBL Element

Governance Gov QBL

Risk Register 5.4.5.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL


Training and education awareness programs regarding risk management

5.4.5.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL


Insurance arrangements 5.4.5.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL


Climate Change Adaptation Plan 5.4.5.3.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Governance Gov QBL


Business Continuity Plan test 5.4.6.2.2 Project 100%30-Jun-14 01-Apr-13

QBL Element

Governance Gov QBL

Comments

Test carried out on the 3 June 2013 and plans updated 28 June 2013.

Procurement Policy 5.5.1.2.4 Project 100%30-Jun-14 01-Apr-13



65

QBL Element

Governance Gov QBL

Claims management PA95 Service 100%

QBL Element

Governance Gov QBL


98 100 80 % 1 Claims processed within 90 days of notification

100 100 95 % 2 New claims acknowledged within 10 working days of notification

Enterprise risk management PA96 Service 100%

QBL Element

Governance Gov QBL


99 100 90 % 1 Compliance with liability risk management audit (greater than)

100 100 100 % 2 Currency of enterprise risk register

Comments

Please note that the final results for the audit have not been received but early indications suggest that Council is again leading the membership in this area.



66


Start Date

4 Engineering and Property Services Division 98%

4.1 Engineering Infrastructure Dept/Function 99%


Condition surveys for all classes of public infrastructure

2.1.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Condition Surveys ongoing. Council Strategic Asset Management Plan updated to meet the requirements of last year's audit.

Infrastructure Renewal Capital Works Program

2.1.1.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Capital works infrastructure renewal is ongoing. The four year budget plan and long term financial plan for Council's key infrastructure renewals programs in roads, footpaths, drainage, retaining walls, marine structures and streetscapes were finalised in the last quarter. Council's public domain infrastructure will be informed by the development of the new Public Domain style Manual for North Sydney local government area which will be recommending a new palette of public domain materials, finishes and furniture for North Sydney's public domain for the next 10-15 years.

Infrastructure Asset Management Plan 2.1.1.1.3 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council's Asset Management Plan and associated data capture processes is under ongoing review. Final review and implementation will be complete 1st quarter 2013/14.

Seawall Rehabilitation Program 2.1.1.1.5 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL


Asset Management Strategy 2.1.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Completed and adopted by Council as part of the Integrated Planning and Reporting Process in June 2013.

Lobbying the State Government for improved infrastructure

2.1.1.4.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL



67

Comments

Council continues to lobby and pursue all relevant State Government agencies including Transport NSW, Roads and Maritime Services, State Transport Authority, Office of Sport Recreation and Communities, Sydney Harbour Foreshore Authority, Railcorp, Ausgrid, SydneyWater and Housing NSW to improve local infrastructure for the North Sydney community and its visitors. At a Federal Government level Council continues to lobby the Department of Infrastructure and Transport and the Sustainability, Environment, Water, Population and Communities Department to improve local community infrastructure. The Olympic Drive upgrade at Luna Park which included new paving, lighting, drainage and sand stone steps have been installed as part of the works to upgrade this important gateway into North Sydney which had been dilapidated for many years.

Lobbying for adequate funding for asset maintenance and improvement

2.1.1.5.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council continues to lobby and pursue all relevant State Government agencies such as Transport NSW, Roads and Maritime Services, State Transport Authority, Sydney Harbour Foreshore Authority, Railcorp, Ausgrid, AGL, Telstra and SydneyWater to increase funding and maintenance regimes of all local community assets in the North Sydney. Council receives annual grant funding from the RMS for its Road Safety Program and Regional Road Program. Council also receives funding from the RMS for the Street lighting Program in North Sydney. Funding is also received from utility agencies such as AGL, Ausgrid, SydneyWater and Telstra for restoration work required when the agencies undertake repair and maintenance works in North Sydney's Public Domain.

Stormwater Capital Works Program 2.1.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

All planned projects completed. Budget for 2012/13 was fully expended.

Streetscape Capital Works Program Neutral Bay

2.2.4.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Consultants engaged to prepare DA for lighting feature at intersection Young and Grosvenor Streets Neutral Bay. Decorative metal fencing and planting works carried out to kerb-side 'raingardens'. Mural being planned for May Gibbs Place.

Pollution control device cleaning PA06 Service 88%

QBL Element

Environmental Env QBL


100 100 100 % 1 Devices inspected in accordance with schedule and cleaned as required

0 0 75 tonnes 2 Stormwater litter captured

Comments

KPI2 - target was exceeded - although final figures are not available at time of reporting, the expected result is approximately 340 tonnes for the year.

Asset management PA16 Service 100%

QBL Element

Social Soc QBL




68

100 100 100 % 1 Statutory asset reports prepared and submitted within statutory timeframes

100 100 90 % 10 Pedestrian and cycling maintenance program completed on time and to adopted standard (% of identified for quarter)

100 100 100 % 11 General investigations investigated within 5 working days

100 100 70 % 12 Street sign replacement completed in accordance with schedule

100 100 100 % 13 Street signs repaired within 10 working days of notification

100 100 90 % 14 Restoration requests inspected within 7 days

100 100 90 % 15 Recoverable works completed in accordance with schedule

100 100 100 % 16 Designs and specifications for roads program completed (% of identified for quarter)

100 100 100 % 17 Roads program construction completed on time and to adopted standard (% of identified for quarter)

100 100 90 % 18 Requests for road maintenance responded to within 3 working days

100 100 100 % 19 Bus shelters cleaned in accordance with schedule

100 100 100 % 2 Asset information ready for mapping to GIS in the year it is collected

100 100 100 % 20 Street furniture in designated commercial centres cleaned in accordance with schedule

100 100 0 % 21 Residents satisfied with Council's overall maintenance of roads and footpaths

100 100 0 % 22 Residents satisfied with the cleanliness of local roads and footpaths

100 100 100 % 3 Review of Asset Management Plans as necessary completed

100 100 90 % 4 Designs and specifications for drainage program completed (% of identified for quarter)

100 100 90 % 5 Drainage construction program completed on time and to adopted standard (% of identified for quarter)

100 100 90 % 6 Drainage maintenance program completed on time and to adopted standard (% of identified for quarter)

100 100 90 % 7 Drainage maintenance requests responded to within 3 working days

100 100 90 % 8 Designs and specifications for footpath and cycleway program completed (% of identified for quarter)

100 100 90 % 9 Pedestrian and cycling construction program completed on time and to adopted standard (% of identified for quarter)

Infrastructure levy program administration PA20 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Compliance with grant program conditions

Comments

All projects funded from the Infrastructure Levy have been completed.

Stormwater investigations PA23 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Flooding complaints responded to within 2 working days

Comments

All drainage complaints investigated promptly and resolved. In the 2013/14 a budget allowance of $75K for an extensive investigation of Council's



69

Drainage Catchment has been allowed for.

Local emergency management PA65 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Review of plans in accordance with LEMC requirements completed

100 100 100 % 2 Facilities provided in accordance with agreement

Comments

SES facilities provided and maintained in accordance with our responsibilities under the Act. LEMO role undertaken throughout the year, meetings chaired and support provided as required.



70


Start Date

4.2 Project Management Dept/Function 98%


Alexander Street Car Park, Crows Nest 01-Jul-12 30-Jun-13 2.1.1.2.1 Project 90%

QBL Element

Social Soc QBL

Comments

DA lodged by Fabcot P/L ( wholly-owned development arm of Woolworths) being assessed by independent planner and Design Review Panel. The Joint Regional Planning Panel will make a final determination.

Parraween Street Car Park, Cremorne 01-Jul-10 30-Jun-13 2.1.1.2.2 Project 100%

QBL Element

Social Soc QBL

Comments

Report to Council in July reporting that Amendment # 50 to NSLEP 2001 approved rezoning to 'Mixed Use' with ‘car parking' as an additional permissible use. Tenders will then be called for the DA to be prepared by a multi disciplinary consultant team in the 1st quarter of 2013/14.

Grosvenor Lane Car Park, Neutral Bay redevelopment

2.1.1.2.3 Project 100%30-Jun-14 01-Jul-12

QBL Element

Social Soc QBL

Comments

Strategic Planning drafted a Masterplan Study and presented this to Neutral Bay Shopping Area Streetscape Committee. The draft Masterplan prepared by Planning and Development Services will provide the framework in which the Grosvenor Lane Car Park is to be redeveloped.

Ernest Place sub station 2.2.1.1.6 Project 90%30-Jun-13 01-Jul-12

QBL Element


Comments

Project went to tender and tenders received were substantially over the budget estimate. It is recommended project not proceed.

Streetscape Capital Works Program Crows Nest

2.2.4.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Ernest Place Stage 2 successfully completed and pre-planning for Stage 3 upgrade has commenced. Comments

New Public Domain Style Manual is being developed which will inform public domain upgrades in North Sydney villages.

Cammeray, Cremorne, Kirribilli and Waverton Masterplans

2.2.4.1.3 Project 100%30-Jun-14 01-Jul-11

QBL Element

Social Soc QBL



71

Public domain program for commercial centres

2.2.4.1.4 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

The new North Sydney Public Domain Style manual for streetscape finishes, materials and furniture is well-advanced by the urban design consultants. Final document should be ready by the end of the 2nd quarter 2013/14.

Mainstreet Coordinators support in Crows Nest and Neutral Bay

2.2.4.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Ongoing satisfactory performance by both Mainstreet Coordinators.

Under awning lighting program (Cammeray, Cremorne, Neutral Bay)

2.2.4.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Neutral Bay Stage 5 complete and Stage 6 due 1st quarter 2013/14. Cremorne Stage 4 being designed and Cammeray Stage 2 due 2013/14.

Design project management PA19 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Inhouse designs prepared within agreed timeframes

Comments

Proceeding on target and on budget. Key projects in design development are: 1. The major upgrade of North Sydney Olympic Pool 2. Feasibility Study into the upgrade of North Sydney Oval 3. The preparation of the DA for Parraween Street car park 4. The Project Management of the Alexander Street car park re-development - DA currently being assessed by an independent planner. 5. Development of North Sydney Council's Public Domain Style Manual. 6. The Level 1 Wyllie Wing Office accommodation upgrade. 7. Streetscape Projects for the Crows Nest and Neutral Bay Mainstreet Committees. 8. Upgrade of the Crows Nest Centre.

Streetscape improvements PA30 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Designs and specifications for streetscape program completed (% of identified for quarter)

100 100 100 % 2 Streetscape improvements capital works program completed on time and to adopted standard (% of identified for quarter)

100 100 100 % 3 Streetscape Committee meeting agendas issued 7 working days prior to meeting

100 100 100 % 4 Place management inspections undertaken in accordance with agreed schedule



72


Start Date

4.3 Property Assets Dept/Function 100%


Sustainable water, energy and waste reduction measures in Council's buildings

1.3.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Cogeneration at NS Olympic Pool is underway and involves construction of the Plant room for the cogeneration plant at NSOP to be completed by July 2013. The Cogen Plant itself is currently being shipped from the Czech Republic to Australia and is due to arrive mid June. Installation and commissioning will commence in July and is expected to take two to three months. Anticipated operational time is early December 2013 – slightly ahead of schedule. Energy Efficiency projects in Council buildings include the contract for energy efficiency upgrades in Council buildings (Council Chambers, Stanton Library, Depot, North Sydney Olympic Pool, North Sydney Oval, Neutral Bay Community Centre and Bradfield Park Community Centre) are now 100% complete. Once completed the Energy Efficiency Project will save Council in the vicinity of $100K PA in energy costs and will reduce C02 emissions of 442 tonnes per annum.

Use of additional Green Power 1.3.2.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element



Property Asset Management Plan 2.1.1.1.4 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

ANZAC Club 2.1.1.2.4 Project 100%

QBL Element

Social Soc QBL

Comments

Negotiations with the Department of Education and Communities for a long term lease of the site are ongoing.

Strategic land purchase or require dedication of land to implement public domain strategy

3.1.3.4.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Comments

In May 2013 Council's Property Management Agents (Colliers International) made an offer on a property as part of a long term strategy to acquire a cluster of properties in St Leonards that will eventually lead to the creation of more public open space in the area. While the property was not at the centre of the targeted cluster it was still well within the strategic area identified. To date the offer has been rejected by the property owner. Enquiries are ongoing on other properties in the area and a Strategic Acquisition Plan has been prepared to guide the acquisition process.

Systems for monitoring CCTV 4.5.1.4.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL



73

Comments

On-street cameras are checked and monitored by Secom Security on a daily basis for their normal operation. Systems were 100% fully operational for the quarter. No faults or down time was reported.

Commercial opportunities on Council’s land and building assets

5.5.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Comments

A review of the property portfolio currently underway with the aim of preparing a Strategic Property Acquisition and Disposal Plan. One bid to acquire a commercial property was prepared and formally submitted in the last quarter. The bid was unsuccessful.

Commercial property portfolio management PA101 Service 100%

QBL Element

Economic Eco QBL


100 100 100 % 1 Utilisation of commercial property

Comments

Commercial properties are managed by outsourcing to a property management company, which is currently Colliers International. The income from the commercial property portfolio this year will be in the vicinity of $6.2 million compared to $5.8 million at the end of 2011/12.

Community facilities management PA17 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Community facilities construction projects completed on time and to adopted standard (% of identified for quarter)

100 100 100 % 2 Planned community facilities refurbishments completed in accordance with schedule

100 100 100 % 3 Facilities comply with condition standards

100 100 100 % 4 Community facilities cleaned in accordance with adopted cleaning standards

Council premises management PA18 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Council building construction projects completed on time and to adopted standard (% of identified for quarter)

100 100 100 % 2 Planned building refurbishments completed in accordance with schedule

100 100 100 % 3 Buildings comply with condition standards

100 100 100 % 4 Council buildings cleaned in accordance with adopted cleaning standards

100 100 100 % 5 Service providers compliance with contract

100 100 100 % 6 Indoor Sports Centre availability

100 100 100 % 7 Indoor Sports Centre utilisation

Outdoor dining applications PA46 Service 100%



74

QBL Element

Social Soc QBL


100 100 100 % 1 Applications processed within 5 working days

Comments

Outdoor dining applications processed within agreed timeframe. Last quarter 10 new applications were processed, taking the total number of Active Outdoor Licences to 203. Income for Outdoor Licences at the end of the 4th quarter is approximately $712K. Last year for the same end of year period income was $690K.



75


Start Date

4.4 Traffic Services Dept/Function 99%


Public domain lighting energy consumption initiatives

1.3.2.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Submission made to Ausgrid, in line with the street lighting improvement program (SLIP), supporting the use of energy efficient street lighting. Ausgrid have responded with a proposal to allow Council to immediately transition to LED lighting for residential roads and crase to use 42W CFLs for any new of replacement work. Council staff will continue to work with the SLIP to improve energy efficient street lighting on the North Sydney Road Network.

Energy efficiency measures in lighting capital upgrades

1.3.2.2.2 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Submission made to Ausgrid, in line with the recommendations made by the street lighting improvement program (SLIP), to use energy efficient street lighting technology. Once Council has been formally advised that more energy efficient lighting technologies are available (such as LED technology), Council staff will incorporate these measures in all capital works upgrades and developer paid upgrades to the street lighting network (such as the North Sydney CBD and Crows Nest/St Leonards public domain).

Education programs to promote opportunities and advantages of reduced private motor vehicle usage

2.4.1.1.1 Project 100%30-Jun-14 01-Jul-11

QBL Element


Comments

Sustainable Transport educational campaigns have been investigated, planned and implemented. This year we have completed Transport Access Guides for both the North Sydney Demonstration School and the Neutral Bay Public School. In addition, significant planning and implementation has occurred towards Ride to Work Day, Walk to School day, Share the Path campaign, and bicycle maintenance and education courses.

On-street spaces to support car share schemes

2.4.1.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

The North Sydney Traffic Committee members (Council/Member for North Shore) have raised issues with the future roll out of further on-street parking spaces to support Car Share. The future operation of Car Share in the North Sydney LGA has therefore been referred to the North Sydney Integrated Parking Strategy which is due for completion at the end of 2013.

Lobbying for incentives for public transport 2.4.1.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Formal comments were made by Council's Manager Traffic Planning on the NSW Long Term Transport Plan and the Northern Beaches Bus Rapid



76

Transit Study prepared by Transport NSW. Council continues to develop its long term sustainable transport plan for North Sydney and the Sustainable Transport Project Officer directly works on initiatives that promote the use of public transport in North Sydney.

Lobbying for changes to fringe benefits tax 2.4.1.2.2 Project 100%30-Jun-14 01-Jul-10

QBL Element


Bike Strategy 2.4.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Integrated Cycling Strategy draft is almost complete. Five detailed concept plans will be developed as part of the Strategy as well as a complete review of the 2009 Strategy. A suite of cycleway typologies for North Sydney will be developed as part of the Strategy Review. Once the draft is complete, it will be reported to Council for endorsement and placed on public exhibition and community consultation undertaken.

Pedestrian Strategy 2.4.1.3.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL


HarbourLink Project 2.4.1.3.3 Project 100%30-Jun-14 01-Oct-12

QBL Element

Social Soc QBL

Comments

The Director of Engineering and Property has recently met with the RMS regarding cycling improvements in and around the harbour bridge. The RMS are investigating the installation of a pedestrian lift on the Northern side of the Bridge as well as designing a ramp on the western side of the bridge so that cyclists from North Sydney can access straight onto the Bridge without having to use the current stairs (This proposal is in concept design development). This matter has also been included as a major regional route in the North Sydney Integrated Cycling Strategy which is currently being completed. Council continues to have representation in the Harbour Bridge stakeholder roundtable discussions quarterly.

Lobbying for improved after hours and transport services

2.4.1.4.1 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

Submission made to the NSW Long Term Transport Masterplan for improved transport services including a request for later operating times for ferries and trains that bring commuters to and from North Sydney. The final masterplan has been released and includes a component which details improvements to public transport and community transport operating times.

End of trip facilities for pedestrians and cyclists

2.4.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Council has developed as part of its development application conditions of consent for new developments a condition which ensures best practice end of trip facilities are provided for pedestrians and cyclists. Further improvements to end of trip facilities for pedestrians and cyclists will be included in the Draft DCP 2012, which will be adopted by Council shortly. Further, the ESD best practice - Transport Section, which has been endorsed by Council, includes sections on how to improve end of trip facilities for pedestrians and cyclists.



77

Green Travel Plans for Council buildings and community facilities

2.4.2.2.3 Project 100%30-Jun-14 01-Jul-11

QBL Element


Comments

Sustainable Transport Unit has been planning Green Travel Plans for Council buildings and community facilities. These works includes the expansion of the current Council bike fleet, improvements to the bike cage and planning for the roll out of end of trip facilities (such as a bicycle parking cage) in the Ridge Street Car Park. Implementation of these planned works will occur shortly as part of the Sustainable Transport Action Plan.

New walking/cycling tracks 2.4.3.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Components of Bike Route 8 and Bike Route 3 (Atchison Street) were installed and new pocket bike route map was released. Further cycling routes will be installed once the Council has endorsed the North Sydney Integrated Cycling Strategy. Council continually updates its walking maps and has an ongoing process of reviewing signage and developing new walking routes to and from major destinations within the LGA.

Lobbying for increased funding for walking/cycling paths

2.4.3.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Funding submissions made to the RMS for West Street Detailed Construction Designs. Once Council has endorsed the Cycling Strategy, Council to engage suitable designers for the West Street Cycleway. Once Cycling Strategy is complete, further funding applications will be made to the State and Federal Government for walking/cycling projects.

Transport directional signage 2.4.3.3.1 Project 100%30-Jun-13 01-Apr-13

QBL Element

Social Soc QBL

Comments

A Wayfinding Signage Plan has been incorporated into the Integrated Cycling Strategy as part of the infrastructure plan. Once the Cycling Strategy has been finalised and endorsed by the community and Council, the Wayfinding Signage Plan can been implemented.

Cycling Facilities Strategy 2.4.3.3.2 Project 100%30-May-14 01-Jul-12

QBL Element

Social Soc QBL

Comments

Integrated Cycling Strategy draft report is almost complete. It will incorporate an infrastructure plan, a wayfinding signage plan and a cycling education plan. It will include five full detailed concept designs for the top priority cycle routes in the LGA.

Traffic Facilities Strategy 2.5.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council's consultation with Precinct Committees and relevant community stakeholders to implement the Traffic Facilities Strategy is ongoing. Traffic Strategy Meetings have been scheduled for 9 July 2013 and 23 July 2013. The results of the consultation process will be reported to Council in August/September 2013.



78

Northern Sydney Regional Organisation of Councils (NSROC) Transport Forums

2.5.1.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council's Traffic Engineers and Traffic Manager attend all NSROC Transport forums. Council staff have assisted NSROC in their submission to the NSW Long Term Transport Masterplan.

North Sydney Traffic Committee projects 2.5.1.1.3 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

North Sydney Council's Traffic Committee is managed as legislatively required under the Section 50 of the Transport Administration Act. All items approved by Council's Traffic Committee go into a program of works for implementation. An annual budget is allocated to implement the works. The RMS also fund a bulk of the approved traffic control devices through their annual Traffic Facilities Block Grant.

Lobbying for improved public transport on Military Road/Spit Road transport corridor to the Warringah Peninsula and Northern Beaches

2.5.1.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council made a detailed submission on the NSW Long Term Transport Masterplan prepared by Transport NSW which specifically requested improved public transport on Military Road/Spit Road transport corridor via the Warringah Peninsula and Northern Beaches is investigated as a priority project. In addition, a submission was also made to Transport for NSW on the Northern Beaches Bus Rapid Transit (BRT) Pre-Feasibility Study. The submission outlined Council's strong opposition to major parking loss along Military Road (or any other road in the LGA) and Council's belief that the BRT feasibility study is fundamentally flawed as it does not take into consideration other mass transportation systems (such as light rail, metro and heavy rail - trains).

Lobbying for improved public transport networks

2.5.1.2.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council made a detailed submission on the NSW Long Term Transport Masterplan prepared by Transport NSW for improved public transport networks including longer operating hours for ferry, bus and train transport for commuters coming to and from North Sydney.

Additional funding for traffic facilities 2.5.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council's Traffic Engineers are investigating and planning for the 2013/2014 RMS Blackspot Funding Program. Funding submissions will be made to the RMS for blackspot funding and cycling facilities and the deadline for submissions is 17 August 2013. The outcomes of the submissions will be known at in early 2014.

Parking Strategy and parking restrictions 2.5.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL



79

Comments

Council's Integrated Parking Strategy will be developed by November 2013 and will include a detailed analysis and recommendations on how to better manage Council's current Parking Restrictions, Resident Parking Scheme, Parking Meters, new LPR technology and the management of Council's car parks.

Technology improvements in parking management 2.5.2.2.2 Project 100%

QBL Element

Social Soc QBL

Comments

Council’s new on-street parking management system is currently being rolled out. Its includes the trialling of new Licence Plate Recognition (LPR) technology, new sensor technology for all Council's Parking Meter spaces of which there are 2,665 metered bays and a complete upgrade of all Council's current parking meters (450 meters) to make them compliant with new credit card security standards (PCI Compliant). The LPR technology is now implemented with the trial of the parking meter sensors due to start in August 2013 and run for 3 months.

Off street parking in DCP 2.5.2.4.1 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

All traffic related aspects of Development Applications referred to the Traffic Planning Department are assessed on parking rates specified in NSC Development Control Plan.

NSROC Street Lighting Improvement Project 4.5.1.5.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Working collaboratively with Ausgrid and Northern Sydney Regional Organisation of Councils (NSROC) on the overall street lighting improvement program in North Sydney. Meetings have also held with the Shore Regional Organisation of Councils (SSROC) and the City of Sydney on the roll out of LED lighting technology. Once Ausgrid have formally adopted LED technology as a standard, North Sydney Council can roll it out on roads and in the public domain.

Energy efficiency, compliance and operating cost of street lighting network

4.5.1.5.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council has been lobbying Ausgrid, as part of the street lighting improvement program, for improved energy efficiency technologies to be implemented, including a formal request from the Northern Sydney Regional Organisation of Councils and Southern Sydney Regional Organisation of Councils that Ausgrid adopt LED technology as a standard for all street lighting. Meetings between Council and Ausgrid have been undertaken on improving compliance and operating costs of the street lighting network. Ausgrid has presented to Council a complete audit of all street lights in North Sydney under their care and control which includes a condition report and replacement program. Council in turn presented a completed audit of all street lights under its care and control to Ausgrid. The sharing of this information has led to a more coordinated approach to upgrading and improving the overall street lighting amenity across the entire local government area.

Road Safety Action Plan 4.5.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council's Road Safety and Sustainable Transport Unit have successfully delivered projects outlined in the Road Safety Action Plan. These projects include the pedestrian campaign, the speed campaign, the schools campaign, the seniors road safety campaign and other projects. The Road Safety Action Plan is an ongoing program done in consultation with the NSW RMS.



80

Road safety education programs 4.5.2.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council's Road Safety and Sustainable Transport Unit have successfully rolled out various road safety education programs, as detailed in the road safety action plan. The projects include the pedestrian campaign, the speed campaign, the Schools Campaign and the Seniors Road Safety Campaign. The Road Safety program is an ongoing initiative supported by the NSW RMS.

Traffic infrastructure improvements lobbying4.5.2.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Council continues to lobby the RMS and Transport NSW on improving traffic and Transport infrastructure in and around the North Sydney local government area. Councils continue to apply for grants to supplement its traffic infrastructure budgets.

Traffic management PA42 Service 96%

QBL Element

Social Soc QBL


100 100 100 % 1 Concept designs prepared (% of identified for quarter)

100 100 100 % 2 Traffic and parking management activities completed on time and to adopted standard (% of identified for quarter)

98 100 98 % 3 Traffic requests responded to within 10 working days

100 100 100 % 4 Applications for all suitable projects submitted on time

100 100 100 % 5 Traffic committee meeting agenda and minutes prepared and distributed in accordance with agreed schedule

na na na % 6 Residents satisfied with Council's overall management of traffic

na nana % 7 Businesses satisfied with Council's overall management of traffic

90 100 90 % 8 Maximum average parking occupancy rate in residential streets (between 80-90%)

Comments

All traffic and transport related queries are investigated by the Traffic Planning Department. If appropriate, the matter is referred to the North Sydney Traffic Committee for consideration and approval. Best practice traffic engineering and transport planning strategies are implemented to investigate concerns relating to traffic flow, traffic management, parking, resident parking, boat trailer parking, businesses parking etc.

Street lighting PA66 Service 75%

QBL Element

Social Soc QBL


100 100 100 % 1 Investigations for street lighting completed within 10 working days

Comments

All street lighting faults are investigated within the required 10 working days. Faults on lights that are not under the care and control of Council are referred to Ausgrid.



81


Start Date

4.5 Works Engineering Dept/Function 95%


Fleet management 1.3.2.6.1 Project 90%30-Jun-14 01-Jul-10

QBL Element


Comments

Two new hybrid garbage compactor trucks have been ordered. These items of plant (total value $340K) will provide a significant improvement in reducing emissions. Delivery is expected in July/August, 2013.

Electronic recharge facilities 2.4.2.2.1 Project 0%30-Jun-13 01-Apr-13

QBL Element


Comments

No action undertaken this quarter. It is recommended project be deferred to 2013/14.

Parking Meter and Parking Meter Contract 2.5.2.2.3 Project 90%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Meter upgrade stage 1 is complete. PEMS upgrade is on target with the next deliverable in September 2013. The sensor trial will take place in the Council Chambers car park in August, 2013. There has been a slight delay in the installation of the new locks for the meters. These will be installed in July 2013.

Off street car parks 2.5.2.2.4 Project 90%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

The car park income reached 98% of the target of $2,985,902. Minimum faults were reported with the equipment, allowing a high level of service to be provided to the customers. The Alexander Street car park edge barriers will be compliant with the redevelopment.

Variable message signs in car parks 2.5.2.2.5 Project 90%30-Jun-13 01-Apr-13

QBL Element

Social Soc QBL

Comments

The scope of these works has been reduced. Work is expected to be completed by August 2013.

Plant and fleet management PA21 Service 100%

QBL Element

Governance Gov QBL


100 100 98 % 1 Vehicles, plant and equipment serviced in accordance with schedule

100 100 98 % 2 Plant and equipment operation



82

100 100 100 % 3 Plant utilisation

100 100 100 % 4 Orders for identified plant replacements placed

Comments

The downtime for the fleet was 0.6%. All of the 432 scheduled services and 230 inspections were completed on time. All of the orders for the Plant Replacement Schedule (69 items valued at $2.1 million) for 2012/13 have been raised.

Commercial centres cleaning PA28 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Commercial areas cleaned in accordance with schedule

Comments

All commercial paved footpaths and plazas have been cleaned in accordance with program.

Graffiti removal/management PA29 Service 100%

QBL Element

Social Soc QBL


100 100 95 % 1 Graffiti removed within 3 working days of notification

Comments

All identified graffiti has been removed within specified time frame and to the quality standards required under the contract. The target for number of square meters of Graffiti removed in 2012/13 has been exceeded.

Parking meter and stations management PA44 Service 100%

QBL Element

Social Soc QBL


98 100 96 % 1 Up time for meters

98 100 96 % 2 Up time for parking stations

Comments

The up time for the meters and the uptime for the parking stations were 98% for the year. These figures exceeded the targets. The total Parking Meter Income for the year to date is $7.4 million which is 3.5% ahead of the budgeted income forecast. The total parking station income for the year is $2.9 million which is on target with the budgeted income forecast.



83


Start Date

5 Open Space and Environmental Services Division 97%

5.1 Aboriginal Heritage Office Dept/Function 100%


Aboriginal heritage school and community education projects

4.1.4.1.3 Project 100%30-Jun-14 01-Jul-11

QBL Element

Social Soc QBL

Comments

The education program has been implemented to schedule.

Aboriginal site management PA50 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Aboriginal heritage sites preserved

Comments

All aboriginal heritage sites known, have been monitored and preserved though out this year.



84


Start Date

5.2 Environmental Services Dept/Function 98%


Bushland vegetation and asset data 1.1.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element



Flora and fauna database 1.1.1.1.3 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Database regularly updated with new records as reported.

Bushfire Risk Management Plan 1.1.1.2.1 Project 100%30-Jun-13 01-Apr-13

QBL Element


Comments

Plan completed and being implemented.

Bushland Rehabilitation Plans for Middle Harbour and Port Jackson

1.1.1.2.2 Project 100%30-Jun-13 01-Apr-13

QBL Element


Comments

Bushland plans renewed.

Fauna Rehabilitation Plans for Middle Harbour and Port Jackson

1.1.1.2.3 Project 100%30-Jun-13 01-Apr-13

QBL Element


Comments

Fauna plans renewed.

Bushcare community partnerships 1.1.1.2.4 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

11 Bushcare groups actively supported, Adopt a Plot, Native Havens and Wildlife Watch programs facilitated.

Wildlife corridor strategy 1.1.1.2.5 Project 100%30-Jun-14 01-Jul-10



85

QBL Element


Comments

Two strategic wildlife corridors being actively regenerated.

Bushland rehabilitation contract 1.1.1.2.6 Project 100%30-Jun-14 01-Apr-13

QBL Element


Comments

Best practice methods integrated into new contracts.

Slope stabilisation and drainage line rehabilitation projects

1.1.1.2.8 Project 100%30-Jun-14 01-Jul-12

QBL Element



Regional climate change programs 1.1.1.4.1 Project 100%30-Jun-14 01-Apr-13

QBL Element


Comments

Council staff actively participate in regional groups such as the Sydney Coastal Councils Group and NSROC.

Coal Loader Community Bushcare Nursery project

1.1.1.5.1 Project 100%30-Jun-14 01-Jul-12

QBL Element


Comments

Coal Loader community nursery project implemented.

Adopt a Plot community engagement program 1.1.1.5.2 Project 100%

QBL Element


Comments

22 sites operating across four reserves.

Bushland Neighbours Information Kit 1.1.1.5.3 Project 100%30-Jun-14 01-Jan-13

QBL Element


Comments

Draft completed.



86

Community gardens 1.1.2.4.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Three community gardens established and support provided for the Neutral Bay Uniting Church community garden.

Sustainable food program 1.1.2.4.2 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Sustainable food programs continue to be offered to the community.

Native Haven’s and Wildlife Watch programs 1.1.2.5.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Programs supported.

‘Greenroof’ rooftop and hard surface greening education program

1.1.2.7.1 Project 100%30-Jun-14 01-Apr-13

QBL Element


Catchment education program 1.2.1.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Catchment education workshops offered during this quarter.

Lobbying for sewage infrastructure improvements

1.2.1.6.1 Project 100%30-Jun-14 01-Apr-13

QBL Element


Comments

Lobbying continuing through regional professional associations.

Greenhouse Action Plan 1.3.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments



87

Energy efficiency works completed for top 10 energy consuming Council buildings.

Energy conservation community education and capacity building projects

1.3.1.1.2 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Received grant funding to conduct energy efficiency workshops for low income households.

Community, business and school sustainability champions

1.3.1.10.1 Project 100%30-Jun-14 01-Apr-13

QBL Element


Comments

Draft project plan completed and is currently subject to internal discussion.

Professional/regional local government cooperatives to address climate change

1.3.1.11.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Council staff are actively engaged in regional groups to address climate change ie NSROC and Sydney Coastal Councils Group.

Local impacts of climate change lobbying 1.3.1.11.2 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Involved in regional groups to better lobby State and Commonwealth Governments regarding climate change impacts.

Water Management Plan 1.3.1.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Waste treatment technologies 1.3.1.4.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

NSROC waste managers investigating alterative waste technologies on a regional basis.

Lobbying for container deposit legislation and extended producer responsibility

1.3.1.5.1 Project 100%30-Jun-14 01-Apr-13

QBL Element




88

Comments

Ongoing lobbying through NSROC. Roll out of product stewardship legislation being examined for any possible Council involvement.

Waste reduction community education programs

1.3.1.6.1 Project 100%30-Jun-14 01-Apr-13

QBL Element


Comments

Programs are ongoing. Worm farming, composting and material reuse workshops have been conducted this quarter.

National Waste Recycling Week 1.3.1.6.3 Project 100%31-Dec-12 01-Oct-12

QBL Element



Clean Up Australia Day 1.3.1.6.4 Project 100%31-Mar-13 01-Jan-13

QBL Element



Household Chemical Collection program 1.3.1.6.5 Project 100%30-Jun-14 01-Apr-13

QBL Element


Comments

EPA operated household chemical collection programs are promoted via Council's website and local papers.

e-waste collection service 1.3.1.6.6 Project 100%30-Jun-14 01-Apr-13

QBL Element


Comments

e-waste collection conducted in May 2013. Ten tonnes of material was recycled from over 500 properties.

Public place recycling facilities 1.3.1.6.7 Project 100%30-Jun-14 01-Apr-13

QBL Element


Comments

Public place recycling facilities are provided at key high use areas.

NSROC State of Environment Report 1.3.1.6.8 Project 100%30-Jun-13 01-Jul-12

QBL Element





89

Feasibility studies into energy cogeneration at Council Chambers, North Sydney Olympic Pool and Stanton Library

1.3.2.3.1 Project 100%30-Jun-14 01-Jul-11

QBL Element



Funding for energy cogeneration at Council Chambers, North Sydney Olympic Pool and Stanton Library

1.3.2.3.2 Project 100%30-Jun-14 01-Jul-10

QBL Element



Council energy, water consumption and waste production

1.3.2.5.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Internal staff workshops conducted and a "green champions" group formed to improve Council's sustainability performance.

Retrofitting of local businesses for better environmental performance

2.2.3.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Programs such as the Environmental Upgrade Agreements, Better Business Partnerships and Cityswitch look to improve businesses sustainability performance.

Undergrounding of powerlines 2.2.5.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Appropriate power cabling alternatives are investigated as raised by the community.

Bushland management PA01 Service 100%

QBL Element



6 100 6 species 1 Threatened species and communities under active recovery management (less than)

100 100 100 % 2 Bushland under active rehabilitation management

184 100 150 volunteers 3 Active Bushcare volunteers

856 100 450 hours 4 Bushcare volunteer hours

256 100 50 people 5 Attendance at Bushcare workshops and events



90

100 100 100 % 6 Bushfire management activities (% of identified for quarter)

Tree preservation PA03 Service 100%

QBL Element



100 100 100 % 1 Applications responded to within 7 working days

Water quality monitoring PA07 Service 43%

QBL Element



80 80 100 % 1 Creek water quality compliance with ANZECC guidelines

Comments

Target not met. However, water quality results indicate a water quality catchment consistent with an urban environment.

Environmental sustainability education PA08 Service 98%

QBL Element



320 100 87 residents 1 Residents participating in sustainability programs

8 100 7 schools 2 Schools participating in greeNSchool program

199 100 30 businesses 3 Businesses participating in sustainability programs

Waste management PA09 Service 87%

QBL Element



48 100 220.0 per person 1 Residential waste disposed to landfill per capita per year (less than)

26 22 119.0 per person 2 Residential recyclables collected per capita per year (greater than)

6 31 19.0 per person 3 Residential greenwaste collected per capita per year (greater than)

55 92 60 % 4 Proportion of residential waste diverted from landfill per annum (greater than)

104 100 No target set instances 5 Number of illegal dumping instances

Council sustainability PA10 Service 82%

QBL Element





91

2,575 30 8,724 tonnes 1 Council greenhouse gas emissions

3,050 18 17,154 kilolitres 10 Council water use - recycled stormwater

13,530 24 56,081 gigajoules 2 Council energy use - total

4,966 28 17,969 gigajoules 3 Council energy use - electricity

2,469 28 8,900 gigajoules 4 Council energy use - street lighting

2,552 58 4,384 gigajoules 5 Council energy use - gas

3,543 14 25,548 gigajoules 6 Council water use - fuel

29,463 27 107,254 kilolitres 7 Council water use - total

29,356 33 88,757 kilolitres 8 Council water use - potable

107 8 1,343 kilolitres 9 Council water use - rainwater

Street cleaning PA22 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Residential areas swept monthly

100 100 100 % 2 Commercial areas swept daily

100 100 100 % 3 Litter bins serviced in accordance with schedule



92


Start Date

5.3 Landscape Planning and Design Dept/Function 100%


Bushland walking track system and upgrade projects

1.1.1.2.7 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Badangi Reserve walking track upgrade completed.

Parks Plans of Management 1.4.1.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Plans of management for parks and reserves have been completed to schedule.

Public toilet amenities in parks and reserves refurbishment

1.4.1.1.4 Project 100%30-Jun-13 01-Jan-13

QBL Element


Comments

All public amenities scheduled for improvement works have been completed with the exception of Lavender Bay that has been delayed due to extensive consultation and held over until the next financial year.

Grant funding for relevant projects 1.4.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

All available grants have been applied for during this quarter.

Accessibility of capital works upgrades for change/toilet facilities

1.4.1.5.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

All improvements have been completed to meet Australian accessibility standards.

Additional public open space opportunities through redundant crown land uses

1.4.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments



93

No new opportunities available this quarter.

Open Space Provision Strategy 1.4.2.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

No additional areas of open space acquired this quarter.

Lease of land with potential for public use 1.4.2.3.2 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

No opportunities available this quarter.

Offers by private owners who offer land as open space

1.4.2.3.3 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

No opportunities available this quarter.

Landscape planning and design PA12 Service 96%

QBL Element



87 87 100 % 1 Designs and specifications for landscape planning and design program completed (% of identified for quarter)

100 100 100 % 2 Landscape planning and design improvement projects completed on time and to adopted standard (% of identified for this quarter)

Comments

Of the 39 projects, 27 projects have been completed, 7 substantially commenced and 5 not commenced for reasons reported separately to Council.



94


Start Date

5.4 Mollie Dive Function Centre/Event Management Dept/Function 94%


Visitor numbers to North Sydney during key events

3.2.2.2.1 Project 100%30-Jun-14 01-Oct-12

QBL Element

Economic Eco QBL

Comments

Significant numbers of people attended all public events within North Sydney.

State and national titles 3.2.2.3.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Comments

No state or national titles held this quarter.

North Sydney Events Strategy 3.2.2.4.1 Project 100%30-Jun-14 01-Apr-13

QBL Element

Economic Eco QBL

Comments

Events held this quarter were successful and well managed.

Mollie Dive Function Centre PA47 Service 75%

QBL Element



95


Start Date

5.5 North Sydney Olympic Pool Dept/Function 99%

Performance Project/Service

Recreational facilities maintenance and management PA15 Service 99%

QBL Element

Social Soc QBL


100 100 100 % 1 Recreational facilities meet condition standards

365,954 100 320,000 people 2 Pool attendance

509 100 500 memberships 3 Gymnasium memberships

na nana % 4 Residents satisfied with North Sydney Olympic Pool

na na na % 5 Residents satisfied with open space maintenance

Comments

The North Sydney Olympic Pool achieved a 10.5% growth in visitation from the previous year which is an excellent result.



96


Start Date

5.6 Parks and Reserves Dept/Function 90%


Canopy enhancement program 1.1.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

The tree planting program is in planting and maintenance mode. Planting resumed in March and will continue through the next few months.

Street Tree Strategy 1.1.2.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Street tree strategy completed and being implemented.

Urban Forest Policy and Action Plan 1.1.2.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Action plan continues to be implemented.

Irrigation systems within sportsfields 1.3.1.2.2 Project 100%30-Jun-13 01-Jul-10

QBL Element


Comments

All irrigation is in operation. An upgrade to the Irrinet system has been completed.

Corporate spectator facilities refurbishment at North Sydney Oval

1.4.1.1.10 Project 100%30-Jun-13 01-Apr-13

QBL Element


Comments

Corporate spectator areas within the Mollie Dive Function Centre have been refurbished.

Green Park playground 1.4.1.1.12 Project 50%30-Jun-13 01-Apr-13

QBL Element

Social Soc QBL

Comments

Due to a number of resident submissions during consultation amendments to the project had to be made. It is recommended project be deferred to 2013/14.

Cremorne Point Reserve 1.4.1.1.13 Project 100%01-Apr-13



97

QBL Element

Social Soc QBL

Comments

Playground has been completed. An injection of funding through a sport and recreation grant helped increase the quality of the park built.

Sports ground tree planting program 1.4.1.1.14 Project 100%30-Jun-13 01-Apr-13

QBL Element

Social Soc QBL

Comments

Between 80 and 100 trees in sizes from 45-75 litre where planted in selected locations around sportsfields.

Christie Street Reserve landscaping 1.4.1.1.15 Project 25%30-Jun-13 01-Apr-13

QBL Element

Social Soc QBL

Comments

Redesign of entire space subsequent to construction by the developer of the adjacent site. It is recommended project be deferred to 2013/14.

Opportunities to increase cross linkage with State Government recreational programs and assets

1.4.1.1.3 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

All potential opportunities pursued.

Lighting at Bon Andrews Oval, Forsyth Park and Smoothey Park 1.4.1.1.5 Project 100%

QBL Element

Social Soc QBL


Lavender Bay Parklands Improvement Program (Foreshore Lighting)

1.4.1.2.1 Project 100%30-Jun-13 01-Jul-11

QBL Element

Social Soc QBL


Regional Sports Strategy recommendations 1.4.1.4.2 Project 100%30-Jun-14 01-Jul-11

QBL Element


Comments

Council continues to work with the NSROC recreational planners to develop regional strategies.



98

Smoothey Park pedestrian path 1.4.1.5.2 Project 75%30-Jun-13 01-Jul-12

QBL Element


Comments

Funding to be carried over to 2013/14 and allocated to a pathway project at Sawmiller Reserve. Asbestos fragments found at Sawmiller Reserve on an exposed pathway. The asbestos management plan advises that the area be sealed to prevent further exposure. Area in question has had secure fencing installed and a new asphalt path will be constructed to cover the area. This will be completed in the next few months.

Shared pedestrian/cyclist pathway in St Leonards Park

1.4.1.5.3 Project 25%30-Jun-13 01-Jul-12

QBL Element


Comments

This project has been placed on hold in the capital works program. After a councillor briefing and meeting on site a decision was made to cancel the project based on the debate around shared pathways. Funds to be carried over to 2013/14 financial year. Awaiting production of a new Bike Strategy.

Lease of public schools and private facilities for public use

1.4.2.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

No new opportunities available this quarter.

State and national sporting titles 3.2.2.3.3 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL


Street tree management PA02 Service 100%

QBL Element



100 100 100 % 1 Street trees maintained in accordance with schedule

Comments

The tree management teams continue to work through their 18 month cyclic maintenance schedule.

Weed control PA04 Service 100%

QBL Element



100 100 100 % 1 Weeds treated monthly

Comments

Weed control operation continues to be implemented.



99

Sportsfield maintenance and management PA14 Service 100%

QBL Element

Social Soc QBL


100 100 100 events 1 Events on North Sydney Oval

Comments

Sportsfield maintenance and management operation continues to be implemented. We are currently over half way through the winter season and the impact of high impact training and games can be seen. So far the season has been quite wet which has also had an effect of the fields.

Verge mowing PA31 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Verges mowed in accordance with schedule

Comments

The mowing contract continues to be delivered at a good standard.

Recreation planning PA58 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Recreational planning projects completed (% of identified for quarter)

Comments

All recreational planning projects have been completed.



100


Start Date

6 Planning and Development Services Division 98%

6.1 Administration Services Dept/Function 100%

Performance Project/Service

Section 149 certificates (zoning information) PA24 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Section 149 certificates (zoning information) issued within 5 working days

Comments

927 Section 149 Certificates issued in the quarter.



101


Start Date

6.2 Development Services Dept/Function 93%


Development assessment processes review recommendations

2.3.1.1.1 Project 90%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Review of Conditions of Consent due August 2013. Council implementing an Independent Hearing and Assessment Panel for Applications for commencement in October 2013.

Improvements to business development approval processes

3.1.2.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Comments

Small Business Unit operating. Free appointments available at Council Chambers with a Planning Advisor.

Development assessment PA34 Service 100%

QBL Element

Social Soc QBL


168 100 No target set DAs 1 DAs received

29 100No target set days 10 Mean gross determination time for complying development certificates

149 100 No target set DAs 2 DAs determined

5 100 No target set construction certificates 3 Number of construction certificates issued

5 100 No target set occupation certificates 4 Number of occupation certificates issued

0 100 No target set s96 5 Number of s96 determined

1 100 No target set complying development certificates

6 Number of complying development certificates issued

10 100 No target set building certificates 7 Number of building certificates issued

75 100 No target set days 8 Mean gross time for DAs determined

68 100 No target set days 9 Median gross time for DAs determined



102


Start Date

6.3 Environmental Building and Compliance Dept/Function 100%


Environmental audits of businesses 1.3.3.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element


Comments

Audits of all service stations, dry cleaners and marinas completed.

Operational envrionmental protection strategy

2.3.1.1.4 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL


Noise and air quality monitoring PA11 Service 100%

QBL Element



100 100 100 % 1 Environment and health requests responded to within 21 working days

Comments

All noise and air complaints responded to within timeframes.

Cooling tower inspections PA35 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Regulated premises inspected in accordance with schedule

Comments

83 cooling tower inspections in the quarter.

Food premises inspections PA36 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Food premises inspected in accordance with schedule

Comments

273 food shop inspections in the quarter.

Skin penetration premises inspections PA38 Service 100%



103

QBL Element

Social Soc QBL


100 100 100 % 1 Skin penetration premises inspection requests responded to within 21 working days

Comments

Two skin penetration premises inspections in the quarter.

Swimming pool inspections PA39 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Swimming pool inspection requests responded to within 21 working days

100 100 100 % 2 Swimming pool inspection program completed (% of identified for quarter)

Comments

To date, out of the estimated 1000 swimming pools, nearly 400 pools have been inspected. In a span of 3 months almost 50% of the program is completed.



104


Start Date

6.4 Ranger and Parking Services Dept/Function 100%


Parking patrol operational strategy 2.5.2.2.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL


Environmental pollution enforcement PA05 Service 100%

QBL Element



100 100 100 % 1 Environmental pollution incidences responded to immediately

Parks general enforcement PA13 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Park patrols carried out bi-weekly

Comments

All parks patrolled as planned.

Building works enforcement PA33 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Building works compliance requests responded to within defined service level

Outdoor dining inspections PA37 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Outdoor dining areas inspected in accordance with schedule

100 100 100 % 2 All complaints responded within 12 hours of receipt

Comments

All outdoor dining areas inspected regularly for compliance.

Animal control PA40 Service 100%



105

QBL Element

Social Soc QBL


100 100 100 % 1 Barking dog complaints responded to within one working day

100 100 100 % 2 Dog attacks responded to within 30 minutes of notification

100 100 100 % 3 Premises with dangerous or restricted breed dogs inspected in accordance with schedule

Dumped articles PA41 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 General requests responded to in priority order

Parking enforcement PA43 Service 98%

QBL Element

Social Soc QBL


na na na % 1 Residents satisfied with Council's overall policing of parking

na na na % 2 Businesses satisfied with Council's overall policing of parking

100 100 100 % 3 Designated patrols carried out 3 times per week

100 100 75 % 4 Compliance achieved at parking meters

100 100 100 % 5 School zone patrols carried out 3 times per week per school

100 100 100 % 6 CBD and commercial areas patrolled daily

100 100 100 % 7 Abandoned vehicles responded to within 5 working days



106


Start Date

6.5 Strategic Planning Dept/Function 93%


Biodiversity controls - Council's LEP and DCP

1.1.1.3.1 Project 100%30-Jun-13 01-Jul-12

QBL Element



Development controls and conditions regarding landscape vegetation and bushland management

1.1.1.3.2 Project 100%30-Jun-13 01-Jul-12

QBL Element



Masterplan and Planning Proposal for the ANZAC Club Redevelopment, Cammeray

2.1.1.2.5 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL


Parraween Street Car Park Redevelopment, 01-Jul-12 30-Jun-13 Cremorne

2.1.1.2.6 Project 100%

QBL Element

Social Soc QBL

Comments

Strategic Planning's role in this project is complete. The project has now been forwarded to Engineering and Property Services for development application preparation.

Planning Study for emerging education precinct

2.1.1.2.7 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

Exhibition undertaken. Final report expected to Council 1st quarter 2013/2014.

Ecologically Sustainable Development (ESD) Best Practice Project

2.2.1.1.3 Project 100%30-Jun-14 01-Jul-11

QBL Element

Social Soc QBL

Comments

Exhibition undertaken. Final report to Council expected 1st quarter 2013/2014.



107

New DCP 2.2.1.2.2 Project 100%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

Awaiting gazettal of DLEP. Delays due to State Government. Final report scheduled for 1st quarter 2013/14.

Section 94 Contributions Plan 2.2.1.3.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

Exhibition undertaken and new Section 94 Plan in force.

Planning instruments reflect climate change policy decisions

2.2.2.3.1 Project 100%30-Jun-14 01-Jul-11

QBL Element

Social Soc QBL


Reforms in planning process 2.2.2.4.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Social Soc QBL

Comments

White Paper released by the State Government. Council drafted a response June 2013. Numerous briefings and meetings held with Precinct groups.

Grosvenor Lane Planning Study 2.2.4.1.5 Project 25%30-Jun-13 01-Jul-12

QBL Element

Social Soc QBL

Comments

Reported to Council in March 2013. Project delayed due to LEP issues. It is recommended project be deferred to 2013/14 for completion in 2015.

Tenant demand study for North Sydney CBD 3.1.1.1.2 Project 100%30-Jun-13 01-Jul-10

QBL Element

Economic Eco QBL


Decision making in reference to the CBD 3.1.1.4.2 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL




108

Existing planning controls for CBD and commercial centres

3.1.2.1.1 Project 100%30-Jun-14 01-Jul-10

QBL Element

Economic Eco QBL

Comments

To be covered by the North Sydney Centre Review Project. Reported to the Legal and Planning Committee March 2013.

Late night trading hours 3.1.3.3.1 Project 20%30-Jun-13 01-Jan-13

QBL Element

Economic Eco QBL

Comments

Project previously dependent on DLEP and DDCP adoptions. Reported to the Legal and Planning Committee March 2013. It is recommended project be deferred to 2013/14.

Opportunities for commercial centre growth 3.2.1.1.1 Project 100%30-Jun-14 01-Apr-13

QBL Element

Economic Eco QBL

Comments


St Leonards/Crows Nest Planning Strategy 3.2.1.1.2 Project 100%30-Jun-14 01-Apr-13

QBL Element

Economic Eco QBL

Comments

Precinct 1 Study complete. Precinct 2 Study underway.

Development in the North Sydney CBD 3.2.1.3.1 Project 100%30-Jun-14 01-Apr-13

QBL Element

Economic Eco QBL

Comments


Strategic Planning PA25 Service 100%

QBL Element

Social Soc QBL


100 100 100 % 1 Major strategic planning projects completed (% of identified for quarter)

Comments

All major Strategic Planning projects on target.

Design Excellence Panel (DEP) PA26 Service 100%

QBL Element



109

Social Soc QBL


5 naNo target set DAs 1 DAs reviewed by Panel

Comments

8 Design Excellence Panel Meetings held this quarter.

Urban Design Advisory Panel (UDAP) PA27 Service 100%

QBL Element

Social Soc QBL


100 100No target set DAs 1 DAs reviewed by Panel

Comments

The Urban Design Panel has been amalgamated with the Design Excellence Panel.

Heritage preservation PA32 Service 100%

QBL Element

Social Soc QBL


1,200 100 1,200 items 1 Items on the heritage schedule

54 100 No target set development applications 2 Development applications where appropriate considered for heritage value/impact

Comments

Heritage items currently under review. 54 heritage development application referrals this quarter.
