Enterprise Linux for MCand

Support Infrastructure WG Activity

December 3, 2004Koichi Ikumi

Senior Vice PresidentNEC

3rd Northeast Asia OSS Promotion Forum

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ManufacturingManufacturingManufacturing

Accounting, PersonnelAccounting, PersonnelAccounting, Personnel

MarketingMarketingMarketing

Prefecture/City, Town

Logistics Hub

HospitalHospitalHospital

DevelopmentDevelopmentDevelopmentSupportSupportSupportSalesSalesSales

ConsumerConsumerConsumer

BankingBankingBanking

The internet society makes collaboration more effectiveand speeds up business, logistics and information exchange

among nations, organizations and companies

The internet society makes collaboration more effectiveand speeds up business, logistics and information exchange

among nations, organizations and companies

LogisticsLogisticsLogistics

dispensary

BusinessBusinessBusiness

Supplier

The Business Environment of Tomorrow

Branch Office

Large to Medium Enterprise

New IT/NW Social Infrastructure

A new business application of IT/NW which incorporates the new infrastructure is needed

GovernmentGovernmentGovernment

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For a management ready to respond flexibly and agilelyto an changing market and global competition

NEC's View on Future Management Style

EverythingIn-house

Co-creationof value

OpenBroadband

MobileUbiquitous

Evolution of the Management Style

Focuson Core

Cost reduction

AgileResponse

New BusinessManagement Style for

Further Growth

Concentrationto Core

CapabilitySupple-

mentation

Core CompetenceManagement

CostReduction

Real-time

Globalization

Informationsharing

Progress in IT/Network technology thatSupports the Collaboration

Selectionand

concen-tration

Response to

changing environment

3

Two major areas of Linux adoption

64 bit Linux

Technical ComputingTechnical Computing

Network ServerNetwork Server

Internet Front ServerInternet Front Server Enterprise Linux SystemEnterprise Linux System

Parallel PC ClusterParallel PC Cluster

FY2000 FY2001 FY2002 FY2003 FY2004 FY2005

Grid ComputingGrid Computing32 bit Linux

Appliance ServerAppliance Server

Dedicated SystemDedicated System

Telecommunication Telecommunication

Storage ControlStorage Control

Digital Electric ApplianceDigital Electric Appliance

System LSISystem LSI

Mobile Phone Mobile Phone

Enterprise Linux

Em

bedded Linux

“Linux as the Application Platform”

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(Info.) Advanced Case for Embedded Linux

Why Linux?Functionality: Rich support features developed for PC/Server.

Easy to remove redundant features.Open Source: Royalty Free. Stability of widely used Linux Kernel.

Easy to Modify/Improve open source code

Development Reducing cost of developer education.Environment:Worldwide Development possible.

New Mobile Phone

New Packet Node

・Adoption of Carrier Grade Linux* on new ３Ｇ mobile packet node・Standard for new 3G mobile packet node

Advanced TCA … Standard HardwareCarrier Grade Linux … Standard OSSAF … Standard API

Footprint：1/5Packet throughput：x10

*Carrier Grade Linux(CGL): Functional requirements defined by OSDL(NPOpromoting Linux) or Linux based on such requirements

TCA: Telecom Computing ArchitectureSAF: Service Availability Forum

Right thing in the right place Mobile Application: LinuxDevice control : Real-time OS

November 16, 2004 Release

September 2004 Release

Over 100 shipments

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Linux is growing to enterprise systems as “The Third OS” of NECLinux is growing to enterprise systems as “The Third OS” of NEC

Usage Domain of major OS at NECUsage Domain of major OS at NEC

OS usage domain

LinuxInternet Front end

WINDOWS

Information Systems

HP-UX

Enterprise Systems

Growth

HPHP--UXUXWINDOWSWINDOWS

LinuxLinux

MC features in OS(Reliability, Scalability)MC features in OS(Reliability, Scalability)

Support/Service

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Approach to High ReliabilityApproach to High Reliability

Reliable Reliable System System IntegrationIntegration

• Operation Supervision• High reliability SI Reliable Reliable

OperationOperation

• Failure Avoidance• Support upon failure

Realize Open Mission Critical System (OMCS) quickly and reliablyImprove reliability of the entire system, not each computerLong System Integration Experience and Rich Service Menu

NEC’s Mission Critical System Integration

Reliable Application

Reliable Reliable PlatformPlatform

• Application Verification

• Hardware Reliability• OS Reliability• Middleware Reliability

Reliable com

ponentsR

eliable System

Support ServiceSupport ServiceSystem IntegrationSystem Integration

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Middleware Reliability for LinuxVALUMOware support for LinuxCommon Platform Technology of NECfor HP-UX, Windows and Linux

VALUMOware support for LinuxCommon Platform Technology of NECfor HP-UX, Windows and Linux

LinuxOS Platform

Business AP Business Application Packages

VALUMOware

High AvailabilityHigh AvailabilitySystem PlatformSystem Platform

IntelligentIntelligentManagementManagement

PlatformPlatform

Web service&Web service&IntegrationIntegrationPlatformPlatform

BusinessBusinessApplicationApplication

PlatformPlatform

AP serverPlatformDataBase

Platform

PortalScreen

Form CreationPlatform Mail

Platform

DeliveryPlatform

Authen-tication

Platform

FormAP Form

Batch APcontrol

Platform

BatchAP

JobD

efinition

MailIF

Authen-tication Delivery

OracleDB2

WebOTXWebLogic

SVFActiveGlobe

SystemDirector

WebS

AM

JobCenter

WebS

AM

JMS

S

SiteMinder

Business LogicFoundation

Business DB User I/F

Delivery ManagerNIS Mail

Hulft

DB

Oracle IAS

sendmailPostgreSQL

MySQLTomcatJBoss

System Management

Backup ProvisioningNetBackupNetVault

ARCserve

Autonomous managementProvisioning

BladeSystemCenterWebSAMCover all regions by・VALUMOware・OSS（white）High availability

CLUSTERPRO

High Availability SystemPlatform

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NEC’s Approachfor OSS Support

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Support menus are prepared according to the Linux adoption areasSupport menus are prepared according to the Linux adoption areas

NEC’s Approach to Linux Support Service

InternetFront End area Midrange

Enterprise area

Large-scale EnterpriseSocial InfrastructureBasic Support

menuBasic Support

menu

Advanced Support menu

Advanced Support menu

HA Support menu

HA Support menu

Internet FrontInternet Front Information serviceInformation service EnterpriseEnterprise Social InfrastructureSocial Infrastructure

Enterprise System domainEnterprise System domain OMCS domainOMCS domain

LargeLarge--scalescale

SmallSmall--scalescale

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NEC’s Linux advanced support service

注

Fix/Wokaround

UpdateInformation

Service Time

Linux Basic Support ServiceLinux AdvancedSupport Service

System Message Investigation

Provide Workaround

Dispatch DistributorInformation

Within NEC working hour

Answer Question on Configuration, Operation and Feature

Incidents 20 Incident per Year

+ Dump Analysis

+ Individual Fix

+Periodical Update, Fix info.

+24H365D

No limitation

Troubleshooting Service including Dump AnalysisTroubleshooting Service including Dump Analysis

Investigation

QA

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NEC’s HA Support Service for Linux and OSS

•System-wide support structure•HA support ready for emergency situations•System-wide support structure•HA support ready for emergency situations

OS maintenance:Linux Advanced Support

OS maintenance:Linux Advanced Support

<HW support><HW support>

<MW maintenance>PP support

<MW maintenance>PP support

HW

OS

MW

System maintenance:HA support for Linux－ Support Structure：

System Account Team－ Proactive support：

Scheduled preventive maintenance－ Reactive support：

Emergency troubleshootingEscalation management

Target Distribution: Red Hat EL ES/AS

HA = High Availability

Call CenterCall Center

SW TechnicalTeam

SW TechnicalTeam

HW TechnicalTeam

HW TechnicalTeam

Report

User’sSystem

Cause Analysis

HW Health checkCECE

WorkaroundSoftware Correction

Troubleshooting/Analysis Information

Problem Isolation +

ReportingSystem RecoveryInformation

Mail Server

Question/Answer

OS Recovery

Monitoring

Preventive HW Correction

TroubleReport

User

DistributorDistributor

TroubleReport

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OSS maintenanceSupport Service

NEC’s OSS Middleware Support ServiceSystem integration service using OSS MiddlewareSupport service for OSS Databases (PostgreSQL, MySQL)System integration service using OSS MiddlewareSupport service for OSS Databases (PostgreSQL, MySQL)

• Features of Integration Service– Services ranging from consultation on design to on-site

support for integration/evaluation by OSS experts– Menu items varying in the skill of OSS experts– Investigation on source code, if required– Collaboration with developers’ community

Qpopper

WU-FTPD

BIND

OpenSSL

Namazu

OpenSSLUCD-SNMP

OSS integrationService

Tomcat

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Contents ManagementApplication server(Windows)

Database serverHP-UX Database server

HP-UX x 2

Text Data

Others

Image Data

AdvertisingManagementServerLinux x 2

Manuscripts

AdvertisementImageserverLinux x 2

HUB server&

Automatic editing

Win/Linux

Advertising Layout

Raster ImageProcessor

Linux x 2～4 Oracle

OracleBranches

News person

PressOthers

Entry

Editor’s Desk

Reviser Desk

割付Image work（Linux)

Layout(Linux)

Process ManagementEdition Management

Press Plate

RotaryPress

Text Font Management（Linux)

CTP

AdvertisingAdsGlobe

News ContentsNewsGlobe

Printing Plant

Automatic LayoutserverLinux x 3

Color proofing

Galley

CTPServerLinux x 2

Truck

Image work( Linux)

Case: NEWSPAPER SOLUTIONMany newspapers companies are adopting Linux platform for

Layout, Printing, Advertising, News contents systems

Many newspapers companies are adopting Linux platform for

Layout, Printing, Advertising, News contents systems

LayoutNEPCELL-UX Globe

Newspaper Layout

application server

UNIX/Linux

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５７０ terminals５７０ terminals

Control 570 terminalsManage sales and repayment data, Calculate odds and repaymentControl 570 terminalsManage sales and repayment data, Calculate odds and repayment

S-in: Apr 2004

iStorageS2300

Central Processing UnitExpress5800/120MfMiracle Linux

Standard Edition 2.1

Terminal Control Unit Express5800/120Rf-2Miracle Linux Standard Edition 2.1

Information providing UnitExpress5800/120MfMiracle Linux

Standard Edition 2.1

Display PDP TVAudio guidance Unit,

etc.

Display PDP TVAudio guidance Unit,

etc.

Data storage UnitExpress5800/120MfMiracle Linux

Standard Edition 2.1

Case: Betting SystemBetting SystemAdopt Miracle Linux on all servers

Increase reliability and scalability by cluster configurationAdopt Miracle Linux on all servers

Increase reliability and scalability by cluster configuration

System Down unacceptable in Public RaceSystem Down unacceptable in Public Race

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CLUSTERPRO:Large scale clustering system

Enhance file system:Preventing from file system collapse upon system crashEliminating file system recovery (fsck) operation after system crash

BIGLOBE User

The InternetThe InternetThe Internet

POP/SMTPGateway

Mail Storage

save / restorePOP/SMTP

Load BalancerExpress5800

Linux Clustering system

Shared Disk

250+ Linux servers

Large Scale Mail Server Large Scale Mail Server for for 44 million+million+ usersusers

Express5800 EMC Symmetrix

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Support InfrastructureWG Activity

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OSS, its source code is freely available to everyone.Potentially, more engineers can provide higher level support.

The possibility of OSS(including Linux) Support

DevelopmentDevelopment MaintenanceMaintenance

OSS Users

Developmentvendors

High LevelHigh Levelsupportsupport

High qualityHigh qualityprogramprogram

Software User

Proprietary software:High level support can be provided by limited few expert engineers

Developer communities Support providers

ProprietarySoftware

program supportOpen Source

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Issues of OSS maintenance support

Providing High Level Support (as for Proprietary Software)Quicker system recovery

Long-term Support (10 years and more)

Reliable Support-system Infrastructure

OSS is an innovation of the business model. => The whole industry must attack issues.

Re-sharing the Benefits and Risks (particularly for OSS) Working formation where Maintenance support vendors separately exist, from voluntary Developer communities

Establishing Consensus for reasonable support cost for OSS

Wiping out user’s FUDs* about OSS development projects

Product road maps or substitutes for OSS

*FUD: Fear, Uncertainty and Doubt

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Definitions and Goal of the WGLocate existing issues in OSS maintenance support and long-term use, and provide problem-solving suggestions to promote widespread OSS use.

Suggestions to policy makers.Suggestions to support vendors*1.Suggestions to OSS development communities.Suggestions to OSS users.

Expected Output

*1:Support Vendors: SIer, Platform Vendor, Distributor, ISV, IHV, Business OSS Vendor,

Third Support Vendor, etc.

WG MembersNECFujitsuHitachiNihon UnisysNRINTT ComwareNTT DATANS SolutionsRed HatMiracle LinuxTurbo LinuxNovellOSDL

Platform

Vendors

SIersDistrib

utors

Maintenance Support: Problem Isolation, System Recovery, Workaround, Case Analysis, Software Correction, Reporting, Preventive Software Correction, Patch application

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Achievements of the WG・The document “Delivery mechanisms of Open Source Software and their support, from

communities to end-users” is under review.・Effort to establish a common practice in providing OSS support information has begun.

The Document for Users

•A Distribution Structure

•The relation among the players

•Access pattern for support Service

•Status of the developer communities

Investigation about important OSS

1st half

OUTPUT

ApacheJBossLinux kernelMySQLNIC driver e1000OpenLDAPOpenSSLPostgreSQLSamba

Selection Criteria– Popularity– Key Components for Enterprise system– Commercial support is offered by some support vendors

2nd half

OUTPUT

Target OSS Samples

(March 2005)

Recommendations

(December 2004)

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The Document for Users“Delivery mechanisms of Open Source Software and their support, from communities to end-users”

It shows how “software” and “support” are provided to “End Users” from development community ,and helps understanding of users about OSS.

1. Introduction1.1. The purpose of this document.1.2. “support”1.3. Objectives2. Structure of Linux distribution3. whole player image relevant to OSS4. condition of a development community5. access pattern of the support from a user6. Conclusion

Appendix

A-1. ApacheA-2. JBossA-3. Linux KernelA-4. MySQLA-5. NIC driver e1000A-6. OpenLDAPA-7. OpenSSLA-8. PostgreSQLA-9. SambaSupport infrastructure WG members

• For major OSS, it is shown clearly that the support vendors offer support like commercial software.

• For major OSS, development communities are well-organized , and OSS are developed systematically.

• Users have choices:•High level support service, same as existing commercial software.

•If users have OSS skills, users may choose more economical solution (for their own responsibility).

Contents The purpose of this document

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ExamplesSorry. Japanese only.

Examples of the Document for Users“Delivery mechanisms of Open Source Software and their support, from communities to end-users”

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2nd half plan of the WGResearch about OSS support vendors and technical informationDepending on the survey results , make practical suggestions.

Standardization of concept, terms and expression of OSS supportResearch and integrate vendor’s information .

Disclose a standardization proposal and propose to vendors

research and publication of technical basis of OSS support Research ,develop and spread the function of trouble analysis

Share problem solution know-how or information.

Develop a business model of OSS supportCalculate reasonable price (e.g. ideas..)

expectations for Government supply

long-term support

propose all parties concerned to long-term support

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OSS ecosystem

DeveloperCommunities

Users

SupportVendors

Propercompensation

Contribution

Open SourceSoftware

Establishment of a circulation cycle including support realizes continuous and healthy growth of OSS.

25OSS Communities

OSDL NEC Other Venders

Conclusion

Northeast OSS Promotion ForumJapan OSS Promotion Forum

(Support Infrastructure WG)

For the sake of user’s secure and safe usage at OSS/Linux in enterprise systems and mission critical systems,NEC will make efforts for the healthy growth and the wider usage of OSS through the activity in Northeast Asia OSS Promotion Forum and Japan OSS Promotion Forum (Support Infrastructure WG).

The healthy growth and the wider usage of OSS

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Linux® is a registered trademark of Linus Torvalds.Other product or company names referred to in this document may be trademarks of their respective owners.