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CEM: Keeping customers connected and happyBy Dan Meyer

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D E C E M B E R 2 0 1 3

B O N U SS U P P L I E RG U I D E20 TELECOM SOFTWARE

COMPANIES

42 CONSULTANTS

45 ANALYSTS

2F E A T U R E R E P O R T

One of the biggest challenges facing the consumer electronic space, and in-creasingly the mobile communications sector, is in providing the latest and greatest in high-technology, but doing so in a manner that is easy for consum-ers to understand. Sure, the fringe ear-ly adopter and pocket protector crowd can handle and demand all sorts of technology regardless if all the bugs have been worked out. But, to make something that is easy to understand and use for luddites is the real goal to fostering mass adoption.

A focus of the telecom industry is on how to handle the growing complexity of consumer needs against their own operational challenges to run more ef-ficiently. This challenge is being met by

the growing support of more advanced customer experience management so-lutions designed to take advantage of the embedded wealth of data carriers have on their customers so-called big data and the advanced technol-ogy inherent in their networks.

The industry has over the past

several years began to institute pro-grams that allow carriers to mine the data running across their networks using variations of deep packet in-spection services. The next step is

to make use of that information to ensure consumers have a positive experience using a carriers network. This has become more important in

mature markets where high-revenue

growth from traditional smartphone connections is beginning to wane and is being replaced by a battle between operators to retain their customers.

The industry has realized this issue,

and is expected to spend accordingly. According to a report from Ovum, CEM has emerged as the top driver of telco IT investments in 2014, with

expectations of a long-term shift in spending towards customer-oriented systems and on improving customer satisfaction within the telecoms in-dustry. The firm found through a

survey that multi-channel integration and service personalization were the

top two areas of focus over the next 18

months. Ovum also noted that 80% of

respondents plan to deploy business intelligence and advanced analytics at the network level in an attempt to of-fer an enhanced connected experience with predictable, consistent and rel-evant services at each point of interac-tion in the customer lifecycle.

Informa Telecoms & Media found

similar support for CEM initiatives, noting that more than 70% of opera-tors rated CEM as a high priority in a recent survey.

Any vendor wishing to build a strong position in this space needs to not just offer a broad suite of products but to also provide assistance with use cases, operational process, implementation and integration. said Kris Szaniawski, principal

analyst for Informa. CEM is as much about service capabilities as it is about product.

Getting everyone on board

While the tools and investments ap-pear to be in place to allow carriers to more pro-actively deal with CEM chal-lenges, many have noted that getting such initiatives to be adopted across a vast organization can hold up actual

implementation.Telcos need to get their IT, net-

work operations and marketing de-partments on board to fully take ad-vantage of policy management tools, explained Shagnun Bali, a telecom an-alyst at Ovum. All three departments have high stakes in this, and all three need to be in sync with each other for it to work. Meanwhile, vendors need to provide actual metrics to back up their performance claims, as telcos will look for concrete examples and use cases that demonstrate cost savings and revenue-generating opportunities.

This challenge is becoming an

increasing concern as consumers move away from traditionally easy-to-track voice and messaging services and into more complex data interactions. Speaking during a panel at the recent TM Forum event in San Jose, Calif.,

representatives from wireless carriers and software vendors, acknowledged the challenge and said it might be some time before carriers are in the position

3F E A T U R E R E P O R T

to take advantage of the intelligence pouring from their networks.

Chris Demange, senior director of core network engineering at Leap Wireless Cricket Communications op-erations, explained that the carrier did have access to a large amount of data coming from consumer usage, but that to this point it mostly used that infor-

mation to limit data speeds or usage.From an engineering perspective,

we still look at firm metrics like

blocked calls, dropped calls and data throughput, explained Demange, who added that he thought that view was beginning to change as carriers begin to look at more theoretical attri-butes like net promoter scores and

social media channels to find out how

customers feel about their wireless service and attempt to correlate those views into what is actually happening on the network.

We have discovered from an engineer-ing side that we are fixing engineering

problems, Demange said, adding that the marketing arm was trying to fix

A recent report from Vasona Networks found consumers increasingly expect a flawless mobile data experience, with discontent often targeted at the wireless carrier.

Sour

ce: V

ason

a N

etw

orks

4these same issues from a social media side. Its important to look across the organization to attempt to detect prob-lems, Demange explained.

For customer experience manage-ment to have the broadest effect, we need to collect the fullest amount of input available, collect that data and then have it available to all across the organization in a single view, ex-plained Jane Rygaard, head of CEM,

core and OSS marketing at Nokia So-lutions and Networks. This informa-tion needs to be available to customer care agents, to the marketing folks and to the network operations people. The customer care agents need access

so they can be proactive when talk-ing to customers; the marketing folks need to be more proactive in offering special packages to certain customers; and the network people need access to the information so they can realize if

there is an issue with the network. They can then let the customer know

that they are actively fixing a prob-lem, which can reassure customers of network quality.

Getting in ahead of an issue is seen as a top priority of using network ana-lytics to manage CEM, as once an is-sue crops up to interrupt service, con-sumers are already in the midst of a bad experience.

Once a network issue appears, its really too late, explained Steve Shalita, VP of marketing at NetScout

F E A T U R E R E P O R T

Systems, speaking at the TM Forum

event. Shalita noted that this is an especially important issue for wire-less carriers since a customer experi-encing a poor session on their phone, including something tied to a down-loaded application that has nothing to do with the carrier, will typically blame the carrier for that sub-par ex-perience.

The customer will always look

to blame the name on the phone, Shalita said.

Eric Carr, VP and GM for mobility at Guavus, echoed that network per-ception concern, noting that while a green light may be showing up on a diagnostic dash board, the end user might not be experiencing a green light level of service. Carr explained that it was important for carriers to look deeper in real time into their net-works in order to root out base causes for network issues before they become apparent to the end user.

The benefit of real-time analytics is

that it allows carriers to make real-time changes to their network in order to avoid further problems, Carr said.

Shalita agreed, noting that many prominent network outages were is-sues that were present in the network for sometime before finally causing

enough damage downstream to be felt by the end user.

There are pre-issue analytics that

are needed to keep the network up

and running, and post analytics where you look at the impact of these issues, Shalita said.

However, while there was general consensus that carriers needed to do more in order to insure a consistent customer experience, those on the panel agreed that operators were not quite ready to turn over that degree of network management to automation.

There is still a lot of reluctance to

allow for automatic managing of net-work resources because carriers are afraid of just what that automation will do to the network, Shalita said. A lot of carriers talk about wanting to do that and can see where SDN can take it, but they are not yet comfort-able enough to allow automatic chang-es to the network.

Carr added that the move to auto-mation could begin for carriers when it comes to managing machine-to-machine services where there is less likely to be a churn-inducing backlash should an automated process result in a less than satisfactory move.

Help yourself

While carriers are averse to letting automation take over too much control of their network, there seems to be an increasing reliance on self-service when it comes to customer care. Jim

Curran, VP of customer experience at Sprint, noted that the carrier has seen a growing acceptance of self-care

5F E A T U R E R E P O R T

solutions by customers, something the carrier has fostered by bolstering its self-care channels.

Customers do seem to want to han-dle some issues themselves, and that is something that we have tried to fos-ter through various channels, Curran explained. Whether its online or voice prompts or even right from a device, its becoming more important to provide customers with the tools necessary to handle some of their own issues.

The move to self care also has a fi-nancial benefit for carriers as it allows

them to slim down their traditional call center operations. Over the past couple of years, a number of carriers have an-nounced the closing or consolidation of some care centers, which Curran said were possible due to increase self-care use by customers and with no impact on a customers overall satisfaction. In fact, Curran noted that some metrics have shown increased customer satis-faction when using self care.

Sprint has also tapped into providing different levels of customer care across various portions of its service offer-ings. In addition to its Sprint-branded service, which caters predominately to postpaid customers, Sprint offers pre-paid services through its Boost Mobile, Virgin Mobile and Assurance brands, all of which offer a different customer care and self-care experience.

This tiered process is typical of how

CEM platform providers claim carriers

Tried and true: Six common CEM metrics

Syed Hasan, president and CEO of ResponseTek, recently submitted a column for RCR Wireless News Reality Check series where he touched on six of the most common CEM metrics used by telecommunications operators to gauge the quality of their service offerings.

Customer satisfaction (CSAT):This classic metric measures how happy customers are, giving organizations the ability to improve customers happiness and increase their likelihood and frequency of purchasing as a result.

Customer effort score (CES):CES seeks to evaluate the entire service experience and reduce the number of interaction points required of customers across channels by determining how much work is required for a customer to solve a problem. This metric has gained popularity in recent years as organizations realize that providing easy interactions with the organization as a whole is a valuable service.

Net promoter score (NPS):NPS measures the percentage of customers who would put their own reputation on the line and recommend the organization to others, which is the highest form of loyalty. It seeks to find those loyal customers who will bring more business to the organization and the less satisfied customers, to find ways to improve their experiences.

General question index and customer experience index (CXi):Each question in these index options address an aspect of the organization or service channel. General question indexes are typically used to provide insights into intricate elements of a customer experience.

American customer satisfaction index (ACSI):The ACSI is an economic indicator that measures customer satisfaction of consumers across the United States, with similar national versions available for other countries such as the United Kingdom and Singapore. This metric is now the most recognizable national customer satisfaction index.

Wallet allocation rule:How much a consumer spends with an organization ultimately determines customer loyalty. Through measuring the amount a customer spends on a particular company within an industry, and ranking this against other companies, an accurate sense of customer loyalty and the wallet share occupied by each can be established.

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7F E A T U R E R E P O R T

can use their offerings to both improve CEM for high-value customers as well as make sure they are running as ef-ficiently as possible in operating slim-mer-margin prepaid operations.

Rob Rich, managing director of

Insight Research at the TM Forum,

explained that two key aspects to maintaining strong customer satisfaction through self-care channels are trust and accuracy. Carriers need to maintain a level of transparency with their customers

in order to allow them to trust self-care solutions, and a significant contributor to that transparency is that the information you are providing customers in accurate.

Theres a notion of the service

provider having the customers back here, Rich said. This is very impor-tant when you look at trust. Accuracy and transparency are fundamental when combined with trust to cus-tomer loyalty. If you want to mitigate churn, customers first of all need to

trust you. If theyre going to trust you, you need to make sure you are accu-rate and transparent, especially in terms of your financial dealings. This

is something that, unfortunately, has not always been the case.

CEM network challenges

Another area in which carriers are looking to bolster their CEM opera-tions is in regards to how customers interact with the network. With the continued rollout of LTE services, car-riers are having to find creative ways

in which to handle the growing us-age that is accompanying the broader adoption of those services. This move

will become especially critical as car-rier begin rolling out voice over LTE

services that look to take advantage of their more spectrally efficient LTE

networks to transmit voice calls. For carriers this is an important move

as in the long-term it will allow them to free up spectrum resources currently serving less efficient 2G and 3G net-works in order to further bolster their LTE and 4G deployments that continue

to deal with expanding usage.A recent report from Infonetics Re-

search found 78% of respondents at

telecom operators rated multimode and seamless integration with macro cellular networks as very important small cell features.

The Wireless Broadband Alliance

conducted a survey in connection with Source: Verizon Wireless

Cutline: Small cells are set to play an expansive roll in providing increased capacity and coverage for carriers, an important element in ensuring a quality service experience.

8F E A T U R E R E P O R T

Maravedis-Rethink that found tier-

one operators expect 22% of the all

additional data capacity added during between 2013 and 2014 to come from

Wi-Fi offload. By 2018, Wi-Fi offload

is predicted to contribute 20% of ad-ditional mobile data capacity plus a further 21% will come from small cells

with integrated Wi-Fi.

This reliance on non-traditional cel-lular connections will require operators to carefully manage the user experience as customers move between networks.

Further pressuring the management

customer experience between network connections is the ongoing move by operators to being rolling out voice services designed to run over LTE net-works. These voice over LTE connec-tions are expected to begin commercial deployments in the United States be-ginning next year.

Unlike data sessions where a hard handoff between networks where a signal is completely dropped and then picked up again on the new connection is not likely to be noticed by most con-sumers, a voice call [text missing?]

The issue with VoLTE is coverage,

explained Fran Shammo, CFO at Ve-rizon Communications during a recent

conference call with financial analysts.

And as I have always said, we will not rush the VoLTE launch until we

are sure that when you connect up a VoLTE voice call, it will be very, very

similar to a 3G CDMA call, because

thats what our customers expect. They know what the CDMA footprint

is. They know where they can call. Its

an unbelievable network. We have to make sure that our VoLTE experience

is the same and thats why we have taken such a long time and we believe that when we get to the first half of

next year, the network will be ready, the experience will be very, very simi-lar and that we will be ready to roll this out.

While the thought of seamlessly handing off calls between different network technologies is still some-what new to the wireless communi-cations space, analysts note that if a carrier wants to do it, equipment ven-dors will make it happen.

As for the advancement of these improvements, if you went back sev-eral years most people would not have thought that there ever would be an LTE-to-CDMA path and policy con-trol, explained Hillol Roy, a fellow at

IBB Consulting. But, Verizon said we

needed it and the standards bodies realized that 100 million customers

would come to LTE if they did that, so

they started developing that option.

Small cells, Wi-Fi to the rescue

Carriers are also tackling the cov-erage issue through the deployment of more spectrum resources, the de-ployment of small cells and through Wi-Fi offloading.

Verizons Shammo recently admitted

that the carrier was witnessing capac-ity constraint in a handful of markets related to greater than expected data usage across its LTE network. That

network was launched with 20 mega-hertz of 700 MHz spectrum, which in

dense markets has just about hit satu-ration. The carrier is in the process of

deploying more network equipment, in-cluding small cells, as well as layering in spectrum in the 1.7/2.1 GHz band to

help alleviate the capacity crunch and ensure customers continue to receive a positive network experience.

Sprint is looking at a similar transi-tion with its Spark program that will see the carrier unify its service offer-ings to consumers across LTE services

tapping into three separate spectrum bands. Those spectrum bands include

the carriers current 1.9 GHz G-Band

spectrum being used as the base of its initial FDD-LTE deployment, plans to

begin adding in 800 MHz spectrum re-

farmed from the shutdown of its iDEN network, and to then tap into the vast 2.5 GHz spectrum holdings from Clear-wire, which Sprint recently gained full control over. Analysts have noted that the 2.5 GHz spectrum is the real crux

of Sprints speed plans as the depth of those assets reach to more than 120

megahertz in most markets. That 2.5

GHz spectrum will also utilize the

TDD-LTE standard, which allows for

dynamic usage of spectrum resources.

9F E A T U R E R E P O R T

of the biggest issues with cellular-to-Wi-Fi connection transfers is that the

IP address of the connection changes when a customer changes the network in which they are connecting through. This leads to the disconnect of a

session that has to then be re-connected, with actual service lost during the transition.

When you look at the overall user experience perspective, there are sev-eral aspects to it, with the most impor-tant being how easily can you get onto the network, explained Roy. With

Hotspot 2.0 it will make it much easier

to get onto the network by making the authentication process more seamless. However, once you get onto the net-work the challenge will be in figuring

out and controlling the quality of the network. Quality has two aspects: one is the security on that network; and the other part is the overall sustainability of a connection, or the consistency of a connection. Those remain a challenge

for carriers to control.As to whether carriers should look at

small cells or Wi-Fi to ensure a strong

network connection for consumers, Roy said it will all depend on the spe-cific situation and the costs associated

with deploying either solution.On the deployment side, the logis-

tics for small cells are very similar to Wi-Fi and what you need for Wi-

Fi is very similar to a small cell,

Roy explained. There are discus-

What Sprint is doing is kind of unique in that youre trying to solve the under-layer, over-layer situation, explained Shahid Ahmed, managing director and North America network practice lead at Accenture. They are

implementing a strategy where they are trying to handle both coverage and capacity, which is the right way to do this. The under-layer network

can be of various technologies, includ-ing Wi-Fi, but the trick is combining

them together. Were going to see a lot of interesting techniques being played out as carriers bringing differ-ent spectrum bands to support their cellular traffic.

The Wi-Fi offloading route remains

the most challenging as it basically shifts a customers usage to an unli-censed channel that carriers gener-ally have very little control over. This

challenge is being met by the ongoing move towards a number of initiatives attempting to smooth the Wi-Fi offload

transition, including the so-called Hotspot 2.0 initiative led by the Wi-

Fi Alliance. Hotspot 2.0 is a technical

specification developed by the mem-bers of the Wi-Fi Alliance to make Wi-

Fi access more consistent and efficient.

The Wi-Fi Alliance has created a brand

certification program called Passpoint

for its Hotspot 2.0 spec, and devices

that pass this certification testing can

be marketed as Passpoint devices.From a technical standpoint, one

Consumers continue to flock towards Wi-Fi networks looking for a faster mobile data experience.

Sour

ce: W

eFi

10

F E A T U R E R E P O R T

sions around whether they canni-balize each other, do they help each

other, which one is better for us in the longer term or short term. There

are synergies between the two, but they also bring up debates internally within organizations.

Device as an anchor point

Another way carriers are handling the technological challenges of custom-ers moving between different connec-tions is by relying on advancements in mobile devices.

Physics also comes into play with a lot of these techniques in regards to different spectrum bands being used by cellular operators, noted Accentures Ahmed. If operators are using AWS spectrum and 700 MHz spectrum, the

phone has to somehow have the radio capabilities embedded to allow for the seamless handoff of traffic between

those two networks. It also becomes a challenge to see how many radios can be set inside of a device. This is a big

challenge as device makers are still trying to make smartphones relatively small, in some cases.

Ahmed added that this lead to an economics trade-off between how much money carriers want to spend on devices on one hand and trying to ensure a good user experience for con-sumers on the other hand.

You can put every single frequency in the phone, but that adds to the ex-pense and in the end you still have to make sure you are providing a strong user experience, Ahmed noted.

Sprints Spark plans could be a significant test for the ability to tap into the embedded capabilities of a device to handle a complex network arrangement. Mobile devices that

The Samsung Galaxy Mega is one of the devices Sprint will rely on to handle its complex Spark network program.

Sour

ce: S

amsu

ng

will be compatible with the Sprint program will include FDD-LTE sup-port in the 1.9 GHz and 800 MHz

band; TDD-LTE support in the 2.5

GHz band; and CDMA support in

the 800, 850 MHz and 1.9 GHz band.

This does not include any potential

support for international roaming in the 900/1800 MHz GSM/GPRS/EDGE

bands or 2.1 GHz UMTS/W-CDMA

bands, as well as Wi-Fi support that

could include both the 2.4 GHz and 5

GHz bands. Sprint says the tri-band

devices will support active hand-off mode between 800 MHz, 1.9 GHz and

2.5 GHz, providing data session con-tinuity as the devices move between spectrum bands.

A number of large handset makers have recently begun to embed the Hotspot 2.0 standard into flagship

devices, including Samsung with its Galaxy S4 and Apple with its latest

iPhone models. This move will likely

help quickly seed the market for broader adoption of the standard, which will then allow carriers to more fully tap into the possibilities it presents.

In the end, all of the technical challenges and requirements are of no concern to consumers who just want to be connected via their mobile devices regardless of network issues. For carriers this remains the ultimate

goal, as a happy customer is a long-term and profitable customer.

2014 Telecom Software Supplier Guide

OV E R 1 5 0 C O M PA N I E S

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FIELD DAILIES

12

SOFTWARE COMPANIES

Accanto Systems OyTelecom Softwarewww.accantosystems.comAccanto Systems is the leading provider of intelligent Customer Service Assurance solutions for communications services providers globally. With its unique probe-based technology, Accanto Systems seamlessly delivers in-depth monitoring, analysis and troubleshooting intelligence to opera-tors, enabling them to overcome the challenges associated with migrating to converged, next-generation telecom architectures.

Accelera Mobile BroadbandTelecom Softwarewww.acceleramb.comAccelera creates wireless network virtualization technology, which unifies heterogeneous network resources to create seamless high-speed carrier-grade connectivity.

Accruent (Siterra)Telecom Softwarewww.siterra.comSiterra Online Software gives you total manage-ment control over your entire portfolio. Whether youre planning to build a wind farm, upgrade or add to your cell network, or manage a portfolio of commercial properties, Siterra Online centralizes your site and program management related data in one easy-to-use software suite.

Affinegy, Inc.Telecom Softwarewww.affinegy.comAffinegy is a proven global provider of service enablement and network management software solutions for the home.

Agilis International, Inc.Telecom Softwarewww.agilisinternational.comAgilis International is a leading innovator of Customer and Operational Analytics used by Communications Service Providers for Subscriber Life Cycle Management, Customer Risk Manage-ment, Margin Management, Cost and Revenue Assurance, Data Warehousing and Reporting/Dashboarding. The team at Agilis International has considerable experience in developing solutions for both emerging as well as Tier-I telecommunica-tions service providers throughout the world.

AktavaraTelecom Softwarewww.aktavara.comAktavara is a market innovator providing COTS software for Communications Service Providers.

Alcatel LucentTelecom Software600-700 Mountain AvenueMurray Hill, NJ 07974877-894-4647olcshelp@alcatel-lucent.comwww.alcatel-lucent.comAlcatel-Lucent is at the forefront of global com-munications. We provide products and innovations in IP and cloud networking, as well as ultra-broadband fixed and wireless access. We serve service providers and their customers, as well as enterprises and institutions throughout the world.

AlepoTelecom Softwarewww.alepo.comAlepo Service Enabler is a complete, carrier-grade BSS/OSS software framework that enables the delivery, monetization, and management of the latest IP data services. With SE, service provid-ers can bring new services to market sooner and secure the position as an innovative and profitable market leader.

Allot CommunicationsTelecom Software300 Trade CenterWoburn, MA 01801Contact: John Priest781-939-9311JPRIEST@ALLOT.COMwww.allot.comAllot Communications is a leading global provider of intelligent broadband solutions that put mobile, fixed and enterprise networks at the center of the digital lifestyle. Allots DPI-based solutions identify and leverage the business intelligence in data networks, empowering operators to shape digital lifestyle experiences and to capitalize on the network traffic they generate.

AmartusTelecom Softwarewww.amartus.comService Delivery Automation - Frost and Sullivan 2013 Ten to Watch list of operational support systems companies (OSS)/business support systems (BSS).

AmdocsTelecom Software1390 Timberlake Manor PkwyChesterfield, MO 63017314-212-7000www.amdocs.comAs the market leader in software and services for service providers in the communications, media and entertainment industry, we ensure service provider success by embracing their biggest challenges. Our extensive product portfolio and wide-range of proven services enable service providers to leverage their natural resources - brand, customer relationships, operations, network and data - to simplify the customer experience, harness and capitalize on the data explosion, stay ahead with new digital services and improve operational efficiency.

Anritsu A/S (Service Assurance)Telecom Softwarewww.anritsu.comAnritsus solutions are a probe-based non-intrusive monitoring system designed to provide the busi-ness critical performance measurements needed for management reports and network operations. MasterClaw is the leading service and network monitoring system for traditional fixed, SS7, GSM, GPRS, UMTS and VoIP/IMS networks that fulfills the needs for both real time reporting and long term trend analysis with highly flexible customized KPIs and reports. MasterClaw is a high-performing open platform, and it presents a true state-of-the-art fully distributed architecture.

Anue (IXIA)Telecom Softwarewww.ixiacom.comThe Ixia Anue Net Tool Optimizer (NTO) helps to optimize and secure rapidly evolving, dynamic data center networks. The Anue NTO intelligently connects your network with monitoring tools to aggregate, filter, load balance, and de-duplicate network traffic.

Aria SystemsTelecom Softwarewww.ariasystems.comSaaS-Based Subscription Billing - Frost and Sul-livan 2013 Ten to Watch list of operational sup-port systems companies (OSS)/business support systems (BSS).

Supplier Guide

13

Supplier Guide

AricentTelecom Software303 Twin Dolphin Drive,6th floorRedwood City, CA 94065Contact: Navojit Datta650-632-4310navojit.datta@aricent.comwww.aricent.comAricent is the worlds premier engineering software and services company.

Arieso (Acq. by JDSU-2013).Telecom SoftwareLocation-Aware Resource Management & Plan-ning. Frost and Sullivan 2013 Ten to Watch list of operational support systems companies (OSS)/business support systems (BSS).

AscomTelecom SoftwareContact: Tanja Heidrichheidrich@ascom-ac.dewww.ascom.comAscoms business unit Systems & Solutions located in Aachen and Frankfurt, Germany as well as Solothurn and Wallisellen, Switzerland, plans and implements large scale software applications in the area of business and operations supporting solutions for the telco industry as well as selected other market segments. Our service offering ranges from analysis and consulting, over system design and integration, project management, engineering and implementation to maintenance and support. We deliver customised solutions and services in the fields of IT and Business Service Management - Interconnect Business Solutions - Enterprise Asset Management - Mobile Applications - Fraud Management - Carrier Business Solutions.

Astellia IncTelecom Software116 West 23rd StreetNew York, NY 10011Esther Duval332-990-48060infos@astellia.comwww.astellia.comCellVisions customer base, totaling more than 20 operators, includes Vodafone, Telenor, TeliaSonera, Cosmote, 3 groups. Headquartered in Oslo, CellVision is a privately held company. CellVisions solutions have attracted multiple awards including finalist in TM Forums product excellence awards 2008.

ATOSTelecom Softwarewww.atos.netAtos is an international information technology services company with annual 2011 pro forma revenue of EUR 8.5 billion and 74,000 employees in 48 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services. With its deep technology exper-tise and industry knowledge, it works with clients across the following market sectors: Manufactur-ing, Retail, Services; Public, Health & Transports; Financial Services; Telecoms, Media & Technology; Energy & Utilities.

AvvasiTelecom Softwarewww.avvasi.comAt the core of Avvasi solutions is a unique technol-ogy that allows for a highly scalable, real-time measurement of video-based Quality of Experience (QoE). Much like MOS scores, this perceptual measurement accurately reflects subscribers perceived experiences with video content. Avvasi is able to break down video traffic by device, source, content, media format, media duration, and network topology.

BroadsoftTelecom Softwarewww.broadsoft.comBroadSoft is the leading, worldwide innovator of Voice over IP (VoIP) applications that is trans-forming how people connect, communicate and collaborate.

CA Technologies, Inc.Telecom SoftwareOne CA PlazaIslandia, NY 11749800-225-5224www.ca.comCA Technologies portfolio of software and services helps our customers speed time to value, ensure critical application performance and simplify se-curity and operations so they can drive innovation and quality for their customers.

CasewiseTelecom Softwarewww.casewise.comEstablished in 1989, Casewise provides Business Process Analysis, Business Process Management, Business Architecture software and consulting solutions to over 3,000 major global organizations. These solutions enable organizations to visualize, audit, report, improve and continually maximize complex operating processes and technology infrastructures.

Celcom Axiata BerhadTelecom Software603-363-08888www.celcom.comGive your business the leading edge to excel in a fast-paced and competitive world. With Celcom First, we understand that every SME is unique in its own way, which is why our unrivalled advan-tages are specially suited for your SME business to experience control, convenience and priority in your hands.

CellvisionTelecom SoftwareContact: Tonie Olsentol@cellvision.comwww.cellvision.comCellVision provide a suite of productized software solutions that help mobile operators market their mobile broadband offering more accurately, run their operations more efficiently and provide a bet-ter customer care experience to their subscribers.

CelplanTelecom Softwarewww.celplan.comCelPlan Technologies is a leading provider of radio frequency (RF) planning; optimization tools, and value added consulting, engineering and training services to the wireless industry.

Centina Systems, Inc.Telecom SoftwareContact: Gregg Haragregg@centinasystems.comwww.centinasystems.comCentina Systems provides Service Assurance and Service Quality Management solutions for communications service providers globally. The company is focused on helping operators enhance the customer experience, while at the same time improving their operations through increased agil-ity and faster time to market of new services.

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CENTRITelecom Softwarewww.centritechnology.comCENTRI is a leading provider of mobile data opti-mization and bandwidth management solutions. Mobile Data Intelligence - Frost and Sullivan 2013 Ten to Watch list of operational support systems companies (OSS)/business support systems (BSS).

CHR SolutionsTelecom Software9700 Bissonnet, Suite 2800Houston, TX 77036-8014713-995-4778jeff.boozer@chrsolutions.comwww.chrsolutions.comAt CHR Solutions we help you grow revenue, reduce cost, improve operations, manage risk, and align technology. We deliver comprehensive tech-nology solutions and business operations services to Communications Service Providers around the world. Our goal is to provide all required solutions and services to help you plan, build and operate your business.

Cisco PrimeTelecom Software170 West Tasman Dr.San Jose, CA 95134Contact: Kristy Hughes800-553-6387krhughes@cisco.comwww.cisco.comgo/primeCisco Prime products deliver next-generation management by supporting an intuitive work-flow-oriented user experience and integrated lifecycle operations across Cisco architectures, technologies, and networks. Cisco Prime helps IT organizations.

ClarabridgeTelecom Software11400 Commerce Park Dr. Suite 500 Reston, VA 20191571-299-1822inforequest@clarabridge.comwww.clarabridge.comClarabridge is the industry-leading intelligent Customer Experience Management (CEM) solution selected by more Global 1000 companies than any other solution. We provide the CEM hub that bridges the gap between listening to the Voice of the Customer (VOC) and proactively acting on it.

ClarityTelecom SoftwareClarity International Pty LimitedLevel 3, 15 Blue StreetNorth SydneyAustraliaNSW 2060info@clarity.comwww.clarity.comOur solutions are built on a common, modular, product architecture built on industry standard hardware, software and networking solutions. They are based on a scalable architecture and can grow to support Tier 1 carriers with high volumes of users and data.

ClickSoftwareTelecom SoftwareContact: Anna Lawleranna.lawler@clicksoftware.comwww.clicksoftware.comClickSoftware is the leading provider of mobile workforce management and service optimisation solutions, supporting almost half million field resources globally, across several industries. For the communications industry, it offers a single solution to manage their workforce as one, lead-ing to higher productivity, improved response to emergency work and most importantly, better customer service.

ComarchTelecom Software9450 W. Bryn Mawr Ave, Suite 325Rosemont, IL 60018847-260-5500info@comarch.comwww.comarch.com/telecommunicationsSince 1993, Comarchs Telecommunications Business Unit has been specializing in design-ing, implementing and integrating solutions and services for telecommunication operators. Our mission is to enable you to increase revenues and build strong relations with your clients and busi-ness partners.

Comptel CorporationTelecom SoftwareSalmisaarenaukio 1HelsinkiContact: Steve Hateley617-960-9875comptel@marchpr.comwww.comptel.comComptels mission is Making Data Beautiful. Comptel aims to become a leading provider of customer interaction automation systems.

ComverseTelecom Softwarewww.comverse-experts.comwww.comverse.comComverse is the worlds leading provider of software and systems for business enablement through converged billing and active customer management, mobile Internet, value-added and managed services. Comverses extensive cus-tomer base spans more than 125 countries and covers over 450 communication service providers serving more than two billion subscribers. Com-verse is ranked number 55 in PwCs Global 100 Software Leaders based on research by Pierre Audoin Consultants.

ConceptwaveTelecom Softwarewww.conceptwave.comConceptWave is a leading provider of customer, product, and order lifecycle management solutions that enable communications service providers to rapidly introduce new market offers and to em-power superior customer experience. Our unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave Order Care and Rapid CRM.

ConteXtreamTelecom Softwarewww.contextream.comConteXtream is a privately held software company delivering the industrys first cloud-based network virtualization framework for carriers, cloud service providers, and private cloud operators. Leveraging the power of proven virtualization and grid technol-ogies, ConteXtreams market-ready products help extract more value and profitability from networks through higher performance, greater scalability, and lower operating and capital expenditures.

Supplier Guide

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Field Data Solutions For The Construction Industry

Supplier Guide

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CSGTelecom Software303-200-2000www.csgi.comcontact#north_americawww.csgi.comCSGs wireless solutions help hundreds of service providers worldwide automate processes, consoli-date multiple systems, enhance revenue, and real-ize operational efficiency. Many leading wireless operators rely on our solutions to deploy innovative subscriber tariff structures, convergent prepay/postpay propositions, and enhanced revenue as-surance processes. Our integrated mediation and billing solutions offer real-time charging, dynamic account selection options, and blended service propositions. This approach lets operators define differentiation based on value not just price, and target and reward their most profitable customers.

cVidya Networks Ltd.Telecom Softwareinfo@cvidya.comwww.cvidya.comcVidya Networks is a global leader of Revenue Intelligence solutions for telecom, media and entertainment service providers. Innovative cVidya solutions serve to maximize margins, improve cus-tomer experience and optimize ecosystem relation-ships by encompassing Revenue Assurance, Fraud Management, Operational Risk Management & Compliance, Sales Performance Management and Pricing Analytics.

Cycle30Telecom SoftwareContact: Jeth Harbinson303-601-0551Jeth.Harbinson@cycle30.comwww.cycle30.comCycle30 provides a hosted order-to-cash billing platform for cable, wireless, telecommunications, utilities and machine-to-machine services. We em-power service providers to focus on their custom-ers, while Cycle30 handles the billing operation. The Cycle30 platform includes customer man-agement, service fulfillment, billing and revenue management, service assurance, integrations, and business intelligence. Cycle30 is a U.S. company, headquartered in Seattle, Washington, with data center facilities across North America and beyond.

DigitalRouteTelecom Softwarewww.digitalroute.comDigitalRoutes mediation solution delivers a new approach to managing data. Our platform, MediationZone, empowers organizations to liberate the value hidden in their usage information via a unique approach that supports multiple mission-critical aspects of their business. DigitalRoute customers benefit from fewer integration points, reduced costs and flexible data management. Over 250 leading companies from around the globe are today actively using DigitalRoute technology to help meet their data management needs. Digi-talRoute is headquartered in Stockholm, Sweden with regional offices in Gothenburg, Atlanta, and Kuala Lumpur. DigitalRoute is a venture-backed, privately held company.

DSETTelecom Softwareinfo@dset.comwww.dset.comDSETs operational support system tools allow service providers to tackle a variety of challenges associated with the provisioning, activation and configuration of telecom services, as well as the electronic exchange of provisioning information with other telecommunications providers.

ElitecoreTelecom Softwarewww.elitecore.comFounded in 1999, Elitecore Technologies is a Carlyle Group investee global IT product company providing BSS alongside packet core with flexibility of modular as well as pre-integrated offerings. Its Wi-Fi Service Management Platform (SMP) helps operators leverage Wi-Fi as an integral part of their heterogeneous networks strategy to deliver better subscriber experience, reach, availability and ser-vice offerings. Elitecore offerings are compatible to large vendor ecosystem addressing CSP require-ment of faster time to market and better TCO. Being a traditional IP solutions player, Elitecore products are highly responsive to next-generation services, fulfilling operator monetization needs across all access networks.

EmpirixTelecom Software600 Technology Park Drive, Suite 100Billerica, MA 01821978-313-7000info@empirix.comwww.empirix.comEmpirix is the recognized leader in delivering end-to-end network performance visibility, empower-ing our clients to improve business performance through solutions that enable you to proactively preempt problems by predicting the customer communication experience. We enable organiza-tions worldwide to accelerate the development, deployment and profitable operations of new, fluid, and complex communications by validating the quality of user experience and overall performance of networks and applications.

EnsimTelecom Softwarewww.ensim.comFounded in 1998, Ensim is a leading provider of solutions to automate on-boarding, orchestra-tion, provisioning, and management, of users and organizations with business applications, services, and infrastructure in private, public, and hybrid clouds. Ensim has over 5,000,000 seats deployed worldwide and is used by over 20,000 small, medium, and large sized organizations and government agencies through service providers, system integrators, msps, and resellers. OSS/BSS for Cloud-based offerings - Frost and Sullivan 2013 Ten to Watch list of operational support systems companies (OSS)/business support systems (BSS).

EricssonTelecom Software6300 Legacy DrivePlano, TX 75024972-583-0000www.ericsson.comOur experience-centric managed services model aligns service delivery with the operators strategic and business objectives, securing a customer experience-centric operation that proactively drives business innovation. Our sharing models, such as the wholesale network sharing model, are focused on structural efficiency and enabling new business models, giving operators maximum flexibility.

Supplier Guide

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EXFO (BrixFlex)Telecom Softwarewww.exfo.comWhether you are looking to gain that competi-tive advantage by tracking network performance, integrating workflow environments or creating customized dashboards, EXFOs BrixFlex team can help give you the operational or service quality edge you need to cut costs and give your custom-ers a first-class user experience.

F5 TechnologiesTelecom Softwarewww.f5.comAmid a data explosion, youre looking at diverse technologies, such as 4G LTE networks, to improve network coverage, efficiency, and performance. Your ultimate goal: improve profitability by driving revenue and reducing infrastructure costs. F5 solutions offer unprecedented scalability, reli-ability, and performance on a single, carrier-grade, purpose-built platform. Standardize strategic network control points and grow your business in a cost-effective, controlled way.

Field DailiesTelecom Softwarewww.fieldmanagement.usMore than ever before field reports and closeouts are critical to business success and remotely col-lected information must be sent, with full accuracy, back to headquarters, for field crew reporting and closeout docs. Field Dailies automates the transmission and receiving of all field reports and closeout documents.

FiberlinkTelecom Software1787 Sentry Parkway West, Building Eighteen, Suite 200Blue Bell, PA 19422855-MAAS360sales@fiberlink.comwww.maas360.comFiberlinks in-depth expertise and focus on deliver-ing enterprise mobile computing solutions for over two decades translates to best practices that accelerate deployment, eliminate risk and reduce costs. We continuously innovate to serve the needs of our customers by delivering mobile solutions that help them gain competitive advantage, increase employee productivity, and implement proper security measures.

Flash NetworksTelecom Softwarewww.flashnetworks.comFlash Networks is a global provider of intelligent mobile Internet solutions that enable operators to improve quality of experience, reduce network operational expenses and manage and monetize the mobile Internet.

Forsk (Atoll Software)Telecom Softwarewww.forsk.comForsk is an independent company providing radio planning and optimisation software solutions to the wireless industry since 1987.

FTS - Formula Telecom Solutions Ltd.Telecom Softwarewww.fts-soft.comFTS is a global provider of billing, charging, cus-tomer care and policy control solutions that have greater flexibility and provide greater indepen-dence for communications and content service providers, resulting in a dramatically lower total cost of ownership (TCO).

GenbandTelecom Softwarewww.genband.comGENBAND is a global leader in smart networking solutions for service providers and enterprises in more than 80 countries. From the Core to the Edge to the Experience, the companys technology seamlessly evolves IP networks to new levels in scalability, security, profitability and efficiency. GENBANDs market-leading technology facilitates multimedia voice, data and video sessions and anywhere and any device services that scale on public and private networks. GENBAND is head-quartered in Frisco, Texas, and has R&D, sales and support resources in more than 50 countries.

GemaltoTelecom Softwarewww.gemalto.comOur expertise spans the entire process of creat-ing digital security solutions for our clients and their customers. We develop secure software and operating systems which we embed in billions of trusted devices of many kinds, like UICC cards, banking cards, tokens, electronic passports or ID cards. We personalize these devices, and deploy the software and services for managing them and the sensitive data they hold throughout their life-cycle.

GoS NetworksTelecom Softwarewww.gosnetworks.comGoS Networks takes policy to smart connected devices and across the RAN via a unique software solution, GoS 360. By extending policy to the users device, GoS 360 allows operators to monetize their existing network investment, reduce CAPEX and OPEX, and enhance the Users Experi-ence. CSP Policy Control and Enforcement - Frost and Sullivan 2013 Ten to Watch list of opera-tional support systems companies (OSS)/business support systems (BSS).

GuavusTelecom SoftwareContact: Suzanne McCormac415-577-9135www.guavus.comThe Guavus tool is unique in its ability to take data from different reporting sources and merge this data into a comprehensive view of our subscrib-ers end-to-end experience. The Guavus approach is reducing the data gathering and the analysis lifecycle by 50%, enabling us to make quicker decisions and spend more time focused on solving our business challenges.

Hewlett-Packard (HP)Telecom Software3000 Hanover StreetPalo Alto, CA 94304-1185866-625-0242 Option 3www.hp.com/go/cmeHP Customer Engagement Management Services Transformation to help you deliver great customer experiences across every channel to enhance competitive advantage. With this service, HP assesses quality and effectiveness, and provides opportunities for improvement within and across your contact centers and operations.

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HuaweiTelecom Softwarewww.huawei.comAs one of the largest software vendors in China, Huawei is ready to work closely with operators and OSS/BSS manufacturers worldwide, to provide state-of-the-art and open operation support solu-tions and serve the global telecom industry on a constant basis. Huaweis TopEng series provides solutions and products in all fields across OSS and BSS, including integrated customer service (Call Centre), customer relationship management (CRM), Billing, Customer Care, Settlement and Integrated Network Management. Huawei is also dedicated to product integration and outsourcing services, to offer operators integrated solutions in the fields of OSS and BSS.

IBMTelecom Software1 New Orchard RoadArmonk, NY 10504-1722800-426-4968www.ibm.comTurn challenges into opportunities - The communi-cations industry is rapidly evolving with escalating infrastructure costs, declining customer acquisi-tion rates due to market saturation, high customer churn rates, declining ARPU and competition mak-ing it difficult to monetize new applications and generate new sources of revenue. IBMs business analytics solutions help communications service providers address challenges in two key areas: Improve network and services to reduce customer churn and transform operations and optimize your call center.

iBwaveTelecom Software7075 Robert-Joncas, Suite 95Montreal, QCH4M 2Z2514-397-0606info@ibwave.comwww.ibwave.comOur leading software enables 500+ clients in over 80 countries to automate the design, deployment and operations of wireless in-building networks to ensure optimal connectivity.

Incognito Software, Inc.Telecom Softwarewww.incognito.comIncognito Software is a global provider of broad-band software provisioning and activation solu-tions that help monetize IP based subscriber and commercial services. Service providers and large enterprises worldwide use our products to quickly and cost-effectively deploy data, voice, and video services across a multitude of networks.

InfobrightTelecom Software47 Colborne Street, Suite 403TorontoM5E1P8877-596-2483info@infobright.comwww.infobright.comInfobright develops and markets a high perfor-mance, self-tuning analytic database designed for applications and data marts that analyze large volumes of machine-generated data such as web data, network logs, telecom records, stock tick data and sensor data.

InfonovaTelecom Softwarewww.infonova.comInfonova, founded in 1989, specializes in provid-ing technology and business-oriented solutions and services to telecommunications, media, utility and convergent industries. Infonovas R6, a proven Multi-Industry Business Support System, has been implemented for fixed line incumbents, tier 2 aggregators / attackers, cable TV, mobile MVNO bureau, utilities and content players supporting both Telco 1.0 and Industry 2.0 business models. Built in Java EE, R6 is a revenue sharing and al-location platform, that supports real multi-tenant concept-to-cash operations for fully convergent and complex business models and delivers pre- & post-paid convergence at a fraction the cost and time of traditional integration scenarios.

InfoVistaTelecom Software12950 Worldgate Drive Suite 250Herndon, VI 20170617-960-9873InfoVista@marchpr.comwww.infovista.comInfoVista is the leading provider of IP and RF planning, assurance and optimization software so-lutions and services that enable efficient network and IT transformations. InfoVistas performance management solutions ensure that QoE goals are achieved by measuring end-to-end delivery ef-fectiveness from the end user viewpoint.

Interop TechnologiesTelecom Softwarewww.interoptechnologies.comInterop Technologies is the next-generation, lead-ing-edge provider of core solutions for mobile net-work operators worldwide. Our high-performance, highly scalable solutions power services delivered to millions of wireless customers every day.

JDSU (Packet Portal)Telecom Softwarewww.jdsu.comPacketPortal is an open software system based on a cloud computing paradigm. It collects intelli-gence about customers, services and content from networks. PacketPortal de-couples data collection from data management enabling data collec-tors that can be embedded into existing network equipment and deliver in-line intelligence to any monitoring, management or business application.

Jinny SoftwareTelecom Softwarewww.jinnysoftware.comGlobal provider of Mobile VAS infrastructure, Mo-bile Advertising and Diameter Signalling solutions.

Kansys, IncTelecom Softwarewww.kansys.comKansys, Inc is an IT Solutions Firm founded in 1997. Our adaptive approach allows us to Collab-orate, Develop and Manage solutions that increase revenue and maximize operational efficiency. The use of Metadata driven software allows us to be nimble and quickly build solutions.

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KPMG CEMTelecom Softwaretmt@kpmg.comwww.kpmg.comKPMGs team of telecoms experts work with some largest fixed, mobile and satellite companies all over the world to address their current challenges and better align their capabilities with todays consumer. Whether this means acting as a central ecosystems manager, or providing network, soft-ware and device capabilities, our global team can help define strategies to adjust to todays rapidly changing market.

LavastormTelecom Software321 Summer StreetBoston, MA 02210617-345-5422sales@lavastorm.comwww.lavastorm.comWe respect data, and we help analytic people, like you, understand it and manipulate it at the most detailed level possible. Someone once said we were like an MRI for data, and we all thought that description was bang on. We build analytic soft-ware that enables a new, agile way for business analysts to analyze, optimize and control data so they can build analytics that allow them to take fact-based action.

Link AnalyticsTelecom Software1050 Crown Pointe ParkwaySuite 1580Atlanta, GA 30338404-645-7308info@linkanalytics.comwww.linkanalytics.comLinks suite of Advanced Analytical technology-based solutions, designed for the Communications industry, can be integrated into your organization to optimize media and marketing spend, discover competitive opportunities, and understand the customer experience.

MavenirTelecom Softwarewww.mavenir.comMavenir is a leading provider of software-based networking solutions that enable mobile service providers to deliver high-quality internet pro-tocol (IP)-based voice, video, rich communica-tions and enhanced messaging services to their subscribers globally.

MATRIXXTelecom Softwarewww.matrixxsw.comMATRIXX Software enables NOW. We give Com-munications Service Providers instant visibility, intelligence and control of services across your network. Our patented, smart charging technology enables a seamless, intuitive service experience that empowers your subscribers - in the moment, every moment. Delivering up to a 100 times increase in efficiency and scalability, we equip you with the most advanced solution designed specifi-cally for the data generation. Charging. Policy. Insight. Value. NOW.

MDS (Martin Dawes Systems)Telecom Softwarewww.mdscem.comMDS provides managed revenue and customer management solutions for communications service providers that are flexible and assured to enable operators to grow their business and effectively serve their most complex customer bases.

MetaswitchTelecom Softwarewww.metaswitch.comMetaswitch is powering the transition of commu-nication networks into a cloud-based, software-centric future. With a reputation earned by solving tough technical problems, Metaswitch develops openly programmable solutions that run on stan-dard hardware or in virtualized environments and act as the key control points in elastic voice, video and data networks.

MicrosoftTelecom Softwarewww.microsoft.comMicrosoft, in concert with its Partners, delivers flexible B/OSS solutions that span billing and real time charging, service fulfillment, service assurance, service delivery platforms, and network management and scale to meet the requirements of Service Providers of all sizes.

Mobixell NetworksTelecom Softwarewww.mobixell.comMobixell provides intelligent mobile video opti-mization and web acceleration technologies that optimize Operators data network and maximize data profitability. Mobixell solutions enable opera-tors to provide superior broadband and Internet services to their subscribers, with excellent rich media user experience and enhanced value added services. Our solutions include mobile data and video optimization technologies, Web acceleration, overall traffic management, and advanced revenue generating services.

MocanaTelecom Softwarewww.mocana.comMocana unlocks the extended mobile enterprise and simplifies wide-scale deployments by securing apps automatically, in seconds. The companys Mobile Application Protection (MAP) app-shielding solution - distributed globally by SAP - mitigates the complexities of mobile manage-ment, while freeing developers from tedious and expensive security coding projects.. Frost and Sullivan 2013 Ten to Watch list of operational support systems companies (OSS)/business sup-port systems (BSS).

Monolith SoftwareTelecom Software2435 North Central Expressway12th FloorRichardson, TX 75080800-376-8308msaarima@monolith-software.comwww.monolith-software.comThe Monolith AssureNow solution takes a unified approach to IT infrastructure, business service, and customer experience management. Discov-ery, fault, performance, topology, and service management are integrated onto a single scalable software platform that provides immediate and significant performance, scalability, and cost advantages. Operations, business teams, partners, and end customers use the same unified presen-tation engine for troubleshooting, service level reporting, and dashboard views.

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Mosaik SolutionsTelecom Software6423 Shelby View Drive, Suite 101Memphis, TN 38134901-377-8585sales@mosaik.comwww.mosaik.comMosaik Solutions builds world-class applications backed by comprehensive wireless network intel-ligence. Make better decisions and attract more customers with accurate datasets and tailored marketing solutions.

MYCOMTelecom Software1080 Holcomb Bridge Rd, Bldg 200, Suite 350Roswell, GA 30076Contact: Virginie Daniel770-776-0000virginie.daniel@mycom-usa.comwww.mycom.comMYCOM is a leading independent provider of carrier-grade Network and Services Performance Management solutions and Advance Engineering Services to the worlds largest Communications Service Providers (CSPs). Its products, services and 700 staff are focused on delivering advanced network performance intelligence that enables CSPs to optimize networks, govern suppliers, rapidly launch new technology and services, and deliver high quality customer experiences.

Nakina SystemsTelecom Softwarewww.nakinasystems.comNakina Systems provides Network Integrity Management solutions to the telecommunications industry worldwide. Our solutions enable service providers to introduce new services and grow networks more rapidly and with fewer outages by automating the discovery of network equip-ment, reconciling with inventory systems, auditing software in the network, and centralizing manage-ment of network security. Nakinas solutions power integrity in the worlds largest networks, and they are provided in partnership with the worlds largest and most advanced equipment manufacturers.

NapatechTelecom Softwarewww.napatech.comNapatech is the world leader in accelerating network management and security applications. As data volume and complexity grow, the performance of these applications needs to stay ahead of the speed of networks in order to do their jobs. We make this possible, for even the most demand-ing financial, telecom, corporate and government networks. Now and in the future, we enable our customers applications to run faster than the net-works they need to manage and protect. Intelligent Real-Time Network Analysis - Frost and Sullivan 2013 Ten to Watch list of operational support systems companies (OSS)/business support systems (BSS).

NetCrackerTelecom SoftwareUniversity Office Park III, 95 Sawyer RoadWaltham, MA 02453800-477-5785sandra.riel@netcracker.comwww.netcracker.comNetCracker Technology is the proven partner for communications service providers and cable operators offering comprehensive, end-to-end solutions and delivery capabilities to optimize their enterprise. With its global reach, leading-edge technology, and unbroken track record of success-ful implementations, NetCracker helps eliminate operational and business silos and delivers real-time experience in an on-demand world.

NetformxTelecom Softwarewww.netformx.comNetformx is the leader in collaborative require-ments-to-order software solutions for enterprise technology.

NetscoutTelecom Software310 Littleton RoadWestford, MA 01886800-357-7666info@netscout.comwww.netscout.comNetScout Systems, Inc. is the market leader in Unified Service Delivery Management enabling comprehensive end-to-end network and applica-tion assurance. For over 25 years, NetScout has delivered breakthrough packet-flow technology that provides trusted and comprehensive real-time network and application performance intelligence for the network, applications and users.

NeustarTelecom Softwarewww.neustar.bizNeustar, Inc. (NYSE: NSR) is a trusted, neutral pro-vider of real-time information and analysis to the communications services, financial services, retail, media and advertising sectors. Neustar applies its advanced, secure technologies to help its clients promote and protect their businesses.

NexGen Utility Solutions LLCTelecom Software2050 Marconi Drive Suite 300Alpharetta, GA 30005404-713-6972tstrickland@nexgenusa.comwww.nexgenusa.comNexGen Utility Solutions is a provider of device installation solutions and technical resources to leading energy utilities, communications compa-nies and OEM device manufacturers throughout the United States. Our company implements, builds and supports Americas infrastructure: the smart grid, wireless communications systems, wireline telecommunications.

Newfield WirelessTelecom Softwarewww.newfieldwireless.comNewfield Wireless delivers network visualization software and specialized engineering services to wireless operators so they can improve their sub-scriber experience. As a trusted strategic partner, we develop technically advanced and vendor-independent solutions to address the needs of an operators engineering, marketing and customer care teams.

Nexius Software SolutionsTelecom Softwarewww.nexius.comservices/software-solutionsNetwork and Business Intelligence data-driven solutions to assure a quality service experience, drive operational efficiencies and uncover busi-ness opportunities. Nexius believes that there is a treasure trove of opportunities in Big Data from networks, devices, and social media to improve a service providers business. Through our deep experience with structured and unstructured data, business and operational support systems (B/OSS), and leading data analytics platforms, we can develop, integrate and optimize a solution to unlock the value in your data.

Supplier Guide

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Nokia Solutions and NetworksTelecom Software6000 Connection DriveIrving, TX 75039Contact: Pepe Lastres972-374-3000pepe.lastres@nsn.comwww.nsn.comNokia Solutions and Networks (NSN) provides the worlds most efficient mobile networks, the intelli-gence to maximize network value and the services to make it all work seamlessly.

Ontology SystemsTelecom Softwarewww.ontology.comOntology Systems is revolutionising how companies use their application data. Using semantic search technology, Ontology applies the power, simplic-ity and speed of search to business applications across the enterprise. Search and centralise appli-cations, databases, files, spreadsheets anywhere, without the cost and risk of integration.

OpenetTelecom Software1886 Metro Center Drive, Suite 310Reston, VA 20190703-480-1820info@openet.comwww.openet.comOpenet software enables the worlds largest network operators to innovate service offerings in an increasingly mobile, data-driven society. Our technology extends from the network core to the mobile device and our products represent an in-tegrated suite of industry leading charging, policy, data management, and interaction capabilities. Together, these represent a powerful platform for service innovation in a dynamic, connected world.

OpentextTelecom Software275 Frank Tompa DriveWaterloo, ON N2L 0A1519-888-7111sales@opentext.comwww.opentext.comOur EIM products enable businesses to grow fast-er, lower operational costs, and reduce information governance and security risks by improving busi-ness insight, impact and process speed. OpenText strives to enrich the way people use information, foster innovation, be trusted in our relationships, be committed to excellence in all that we do, work with our stakeholders and demonstrating honesty and passion towards common goals.

Openwave MessagingTelecom Softwarewww.owmessaging.comOpenwave Messaging is the leading global provid-er of innovative messaging software solutions. The companys Universal Messaging Suite provides a powerful, open and flexible, complete messaging environment optimized for todays most complex messaging requirements, including millions of mailboxes, security controls, identity management, and ease of integration with both internal systems and external partners.

Openwave MobilityTelecom Software1600 Seaport Boulevard, 4th Floor Redwood CityRedwood City, CA 94063650-480-7200info@owmobility.comowmobility.comOpenwave Mobility empowers operators to manage and monetize mobile data. Openwave Mobilitys data service solutions are used by over half a billion subscribers worldwide. Frost and Sullivan 2013 Ten to Watch list of operational support systems companies (OSS)/business support systems (BSS).

OracleTelecom Software500 Oracle ParkwayRedwood Shores, CA 94065650-506-7000www.oracle.comOracles software and systems span the commu-nications industry technology landscape from carrier-grade servers, storage and IT infrastructure, to mission-critical business and operational sup-port systems and service delivery platforms; from business intelligence applications and retail point-of-sale solutions to the Java platform running on more than two billion mobile and handheld devices.

Orga SystemsTelecom Softwaresales@orga-systems.comwww.orga-systems.comOrga Systems is a leading software vendor for real-time charging and billing solutions, with an international customer base in the telecommuni-cations, utilities and automotive markets.

ProceraTelecom Softwarewww.proceranetworks.comProcera Networks delivers Internet Intelligence solutions designed for carriers, service providers and enterprises worldwide. Proceras PacketLogic solutions provide actionable intelligence and policy enforcement to ensure a high quality experi-ence for any Internet connected devices. Network operators deploy Proceras technology to enable real-time visibility, superior performance and scalability, and deliver personalized services for millions of enterprises and consumers. Enterprises utilize Proceras embedded NAVL solutions to ensure that they can deliver on BYOD and Cloud services to their employees.

Progress SoftwareTelecom Softwarewww.progress.comOne way forward is the New Generation Operations Systems and Software (NGOSS) frameworks cre-ated by the TM Forum, and Progress has the only solution for the TM Forums information framework (the SID). Progress OSS/BSS Integration, powered by Progress DataXtend Semantic Integrator (SI) will reduce operational cost, integration complexity and the risks associated with OSS/BSS integra-tion, giving you a faster time to market and an enhanced experience for your customers. With the OSS/BSS Integration solution, business analysts, architects and developers can create, maintain and govern common-model-based data services in your service-oriented architecture (SOA). These services reduce the complexity and cost of your SOA implementations while improving agility.

PT CommunicationsTelecom Softwarewww.pt.comAs a global supplier of advanced network solutions, PT offers Diameter and SS7 Signaling Systems delivering advanced routing/applications to SS7, 4G/LTE and IMS telecom networks.

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RadcomTelecom Software6 Forest AvenueParamus, NJ 07652800-RADCOM-4support@radcomusa.comwww.radcom.comRadcom provides innovative service assurance and customer experience management solutions for leading telecom operators and communications service providers. RADCOM specializes in solutions for next-generation mobile and fixed networks, including LTE, VoLTE, IMS, VoIP, UMTS/GSM and mobile broadband.

RadisysTelecom Softwarewww.radisys.comRadisys is a leading provider of embedded wire-less infrastructure solutions for telecom, aero-space, defense, and public safety applications. Radisys market-leading MRF (Media Resource Function) and T-Series Virtualized Platforms coupled with Trillium software, services and market expertise enable customers to bring their products to market faster with lower investment and risk.

RazorsightTelecom Software1750 Presidents Street, Suite 205Reston, VA 20190703-995-5900marketing@razorsight.comwww.razorsight.comIn a revolutionary new development that leverages 10 years of working exclusively with leading global communications providers, analyzing massive volumes of data, delivering cloud based analytics to CFO organizations at AT&T, Verizon, Comcast, T-Mobile, Tata, Telus, Facebook and numerous oth-ers, Razorsight has married a team of the indus-trys best Data Scientists with its industry leading cloud analytics software to create a new Predictive Analytics solution.

Redbend SoftwareTelecom Softwarewww.redbend.comRed Bend Software is the leader in Mobile Soft-ware Management (MSM). Over 1.75 Billion Red Bend-Enabled devices use our software and services for firmware over-the-air (FOTA) updating, application management, device management, device analytics and mobile virtualization. More than 80 leading manufacturers, mobile operators, semiconductor vendors and automotive companies worldwide trust Red Bend to make their mobile de-vices and services continuously better in a rapidly changing world.

RedkneeTelecom Software2560 Matheson Blvd East, Suite 500Mississauga, ON L4W 4Y9Contact: Ashleigh Young905-625-2622marketing@redknee.comwww.redknee.comRedknee, a leading provider of real-time monetiza-tion software, delivers innovative converged billing, charging, policy management, and customer care solutions to some of the worlds largest CSPs.

ResponstekTelecom SoftwareUnited Kingdom Building409 Granville Street, Suite 863VancouverBritish Columbia, CanadaV6C 1T2866-484-2900sales@ericsson.us.comwww.responsetek.comResponseTek is a customer experience manage-ment (CEM) software company focused on the requirements of Global 2000 organizations with diverse product lines. The ResponseTek Listening Platform analyzes valuable customer sentiment in real-time and scales to meet the demands of big data, eliminating silos of customer informa-tion captured across multiple channels including websites, call centers, retail or branch locations and social platforms.

Rohde & Schwarz (IPOQUE acq in 2011)Telecom Softwarewww.ipoque.comipoque provides network intelligence and policy control solutions helping fixed and mobile broadband operators to better understand traffic patterns, monetize new data services and improve the quality of experience for their subscribers. Our application classification and analysis engine en-ables bandwidth and congestion control, prioritized quality of service delivery and detailed network visibility. ipoque was founded in 2005 in Leipzig, Germany, and has become a Rohde & Schwarz company in 2011.

RooxTelecom Softwarewww.roox.ruRooX Solutions is a rapidly growing Russian software company focusing at innovative next-gen Customer Experience Management (CEM) solu-tions for the Telco 2.0 environment.

SandvineTelecom Software408 Albert StreetWaterlooOntario, CanadaN2L 3V3519-880-2600sales@sandvine.comwww.sandvine.comSandvine provides a single platform to introduce unified, standards-compliant network policy control into any fixed, mobile or converged access network, at any scale. An unmatched commit-ment to research and development delivers the industry-first, exclusive and standards-compliant solutions that let our customers out-maneuver their competition.

SAP MobileTelecom Software3999 West Chester PikeNewtown Square, PA 19073866-727-1489www.sap.com/pc/tech/mobileUnwire your employees, customers, and partners with proven, highly-rated mobile solutions from a company you can trust. SAP is the only vendor that can provide you with complete, end-to-end software solutions that mobilize your entire organi-zation. Use a single, unified mobile platform for all your employee, consumer, and partner app needs.

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SevoneTelecom Software302-319-5400info@sevone.comwww.sevone.comSevOne provides the worlds fastest, most scalable IT management and reporting platform, delivered as all-in-one appliances, to help you detect and avoid performance events before they impact your business.

SEVEN NetworksTelecom Softwarewww.seven.comSEVEN Networks develops innovative software solutions that help wireless carriers manage and optimize mobile traffic before it impacts the network. SEVENs flagship Open Channel products reduce operator costs, increase efficiency in the use of wireless infrastructure, and enhance end-user experience. Extending the management of data traffic from the network to the mobile client brings immediate capacity relief to overloaded networks. Operators gain actionable intelligence on their networks, application activity is optimized, and unnecessary signaling activity is significantly reduced. SEVEN products are in production in 20 languages across five continents.

Sigma Systems (acq.Tribold in 2013)Telecom Softwarewww.sigma-systems.comSigma Systems helps telco and cable service providers around the world deliver more than 150 million advanced communication and enhanced entertainment services every day. Our proven, award-winning portfolio of OSS products and solu-tions for service order management, provisioning and activation; device provisioning; and advanced mediation support integrated, bundled IP service offerings for residential and business subscribers including VoIP, ultra-fast broadband, advanced digital and IP video, IPTV, wireless and more.

SpirentTelecom Softwarewww.spirent.comSpirent TestCenter Live leverages hardware probes and client software applets to provide an end-to-end view of the network and application performance one that starts in the RAN and is segmented to include the backhaul, core and cloud environments.

Smith MicroTelecom Softwarewww.smithmicro.comSmith Micro Software, Inc. provides software and services that simplify, secure, and enhance the mobile experience. The Companys portfolio of wireless solutions includes a wide range of client and server applications that manage voice, data, video, and connectivity over mobile broadband networks. Our primary customers are the worlds leading mobile network operators, mobile device manufacturers, and enterprise businesses. In ad-dition to our wireless and mobility software, Smith Micro offers personal productivity and graphics products distributed through a variety of consumer channels worldwide.

SolarwindsTelecom Softwarewww.solarwinds.comSince our founding in 1999, SolarWinds (NYSE: SWI) mission has been to provide purpose-built products that are designed to make IT professionals jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges whether those chal-lenges are related to networks, servers, applica-tions, storage or virtualization.

SubexTelecom Softwarewww.subex.comSubex Limited is a leading global provider of Business Support Systems (BSS) that empow-ers communications service providers (CSPs) to achieve competitive advantage through Business Optimisation - thereby enabling them to improve their operational efficiency to deliver enhanced service experiences to subscribers.

SynchronossTelecom Softwarewww.synchronoss.comSynchronoss is the mobile innovation leader that provides personal cloud solutions and software-based activation for connected devices across the globe.Founded in December 2000, the company completed a successful IPO in June 2006. Stock Exchange: Nasdaq Symbol: SNCROur solu-tions help customers acquire, retain and service subscribers quickly, reliably and cost-effectively by simplifying the processes associated with managing the customer experience for activating and synchronizing connected devices and services. Synchronoss industry-leading customers include tier 1 service providers such as AT&T Inc., Verizon Wireless and Vodafone, tier 1 cable operators/

MSOs such as Cablevision, Charter Communica-tions, Comcast, and Time Warner Cable and large OEMs such as Apple, Dell, Panasonic and Nokia. These customers utilize our platforms, technology and services to service both consumer and busi-ness customers, including over 300 of the Fortune 500 companies.

Syniverse (Acquired Mach in 2013)Telecom Softwarewww.syniverse.comWe are mobile innovators, and our stellar work is recognized by both the global industry and local communities. Syniverse connects more than 4 bil-lion mobile subscribers through voice, data, SMS, MMS, mobile video communications and more.

Tango TelecomTelecom Softwarewww.tangotelecom.comTango Telecom is the leading provider of Policy Control, Real-time Charging and Next Generation Messaging Solutions for evolving networks and was recently awarded a prestigious GSMA Global Mobile Award for the implementation of its Dynam-ic Pricing Service with Airtel Africa. Tango Telecom continues to set industry benchmarks with recent studies showing unmatched capacities for its next generation messaging portfolio in a single rack. All Tango Telecoms Solutions are fully virtualised and cloud-ready.

TaquaTelecom Softwarewww.taqua.comTaqua was founded in 1998 to develop next generation telecommunications systems and applications. The company has evolved into a leading supplier of products and services that enable a seamless user experience as the carrier transitions into VoIP, IMS, WiFi and 4G/LTE. Today, hundreds of carriers utilize Taqua to cost effec-tively provide a full array of revenue generating, broadband and mobile applications to all types of communication devices.

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TecnotreeTelecom Softwarewww.tecnotree.comTecnotree is a global provider of telecom IT solutions for the management of products, customers and revenue. Tecnotree helps com-munications service providers to transform their business towards a marketplace of digital ser-vices. Tecnotree empowers service providers to monetise service bundles, provide personalised user experiences and augment value throughout the customer lifecycle. With over 1100 telecom experts, Tecnotree serves more than 100 service providers in over 70 countries. Tecnotree is listed on the main list of NASDAQ OMX Helsinki with the trading code TEM1V.

TeleCommunications Systems (TCS)Telecom Softwarewww.telecomsys.comWhen it comes to mission-critical wireless com-munications, TeleCommunication Systems, Inc. (TCS) (NASDAQ: TSYS) solves some of the tough-est technical challenges. We produce solutions for communications that demand proven high levels of reliability, security, and availability.

TektronixTelecom Software14150 SW Karl Braun Drive P.O. Box 500Beaverton, OR 97077800-833-9200www.tek.comWhenever you view a web site, click a mouse, make a cell phone call, or turn on a TV you touch our work. As a world leader in test, measurement and monitoring technology, we enable our custom-ers to do more than they ever have. Technical innovators of all kinds benefit from our products and expertise.

Tektronix CommunicationsTelecom Softwarewww.tekcomms.com.Tektronix Communications is uniquely positioned as the communications industrys first Telecom-munications Intelligence Provider (TIP) offering both service assurance and monitoring and network intelligence solutions that uniquely cover all four dimensions of the service providers environment: subscriber behavior, the services and applications they consume, the network envi-ronments they occupy and the technologies that enable them. Our comprehensive set of assur-ance, intelligence and test solutions and services

support a range of architectures and applications such as LTE, HSPA, 3G, IMS, mobile broadband, VoIP, video and triple play. Tektronix Communica-tions is headquartered in Plano, Texas.

Telestaxwww.telestax.comTeleStax provides Open Source Communications software and services that facilitate the shift from legacy SS7 based IN networks to IP based LTE and IMS networks hosted on private (on-premise), hybrid or public clouds. TeleStax products include Restcomm, JSLEE, SMSC Gateway, USSD Gateway, SS7 Resource Adaptors, SIP Servlets, Rich Multimedia Services, Presence Services/RCS, Diameter/AAA Services, XMPP Services, WebRTC services and others.

TellabsTelecom Software1415 West Diehl RoadNaperville, IL 60563630-798-8800sales@tellabs.comwww.tellabs.comTellabs Insight AnalyticsSM Service offers a powerful set of network analytic tools to identify and address performance and capacity issues in mobile backhaul networks before they become user-affecting problems.

TeocoTelecom Software12150 Monument Dr, Suite 400Fairfax, VA 22033703-322-9200solutions@teoco.comwww.teoco.comTeoco is a leading provider of assurance and analytics solutions to communications service providers worldwide. By taming the glut of telecom network, operational and business data, TEOCO leverages its expertise in big data and real-time to analyze and optimize network and business performance.

TibcoTelecom Softwarespotfire.tibco.comTIBCO Software (NASDAQ: TIBX) provides compa-nies the two-second advantageTM, the ability to capture the right information at the right time. Dis-tinguished by its speed to insight and adaptability to business challenges, Spotfire reveals unseen threats and opportunities, creating significant value. TIBCO Spotfire is the companys in-memory analytics software for next generation business intelligence. More than 4,000 customers worldwide rely on TIBCO to manage information, decisions, processes and applications in real time.

TNSITelecom Softwarewww.tnsi.comA single connection to TNS provides connectiv-ity to carriers around the globe and access to a suite of advanced signaling & transport, intelligent database and next generation services. Whether launching new subscriber services, upgrading infra-structure, or migrating to IP, TNS delivers mission-critical services in a managed services model that helps minimize complexity, reduce risk and speed time to market.

TOA TechnologiesTelecom Softwarewww.toatech.comTOA Technologies is the leading global provider of field service management solutions. ETAdirect, TOAs cloud-based solution suite, helps businesses of all sizes and types across four continents including satellite, cable, broadband and telecoms to operate more efficiently and deliver better customer service.

TransverseTelecom Softwarewww.gotransverse.comFrost and Sullivan 2013 Ten to Watch list of op-erational support systems companies (OSS)/busi-ness support systems (BSS). In 2011, Transverse launched TRACT Billing, the all-in-one activity, rat-ing/metering, and subscription billing software as a service (SaaS) platform. The key differentiator for TRACT is activity-based billing, which allows users to view customer activity in real-time and bill for usage. Customers are using TRACT to monetize and quickly bring to market new products and services, realize greater revenue, and increase customer loyalty by making billing a more strategic tool.

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UlticomTelecom Softwarewww.ulticom.comUlticoms signaling solutions have a proven track record of providing measurable value to the worlds leading telecom equipment manufactur-ers and service providers. We take a collaborative, holistic approach to addressing your signaling challenges by listening and leveraging all of our corporate resources. We begin with an adaptive business model that is designed to deliver flexible business-to-business practices which seamlessly fit into your business model. Our Solutions Engi-neers then combine deep signaling expertise with practical industry knowledge and creative thinking in order to solve complex signaling and network challenges. You can collaboratively work with the industrys top signaling e