Debasis Panda_SAP CRM Functional Consultant Resume

7/25/2019 Debasis Panda_SAP CRM Functional Consultant Resume

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DEBASIS PANDA : +91- 8197283663

SAP CRM Functional Consultant : [email protected]

Experience Summary

• 3.7 years of total experience that includes of 3.1 years in SAP platform as SAP CRMFunctional Consultant & month experience in telecom sector as a Sr. A.! "n#ineer.

• SAP CRM consultin# experience includin# pro$ect implementation in CRM %7.' .( &

#ood exposure on support.

• Full life cycle implementation exposure to ASAP Methodolo#y.

• )ood Sound *no+led#e SAP CRM Scenarios especially in Sales' Ser,ice' Mar-etin#' R3

and /e0 2.

• eep nderstandin# and /ell ,ersed in con4#urin# and customi5in# the -ey core concepts of

SAP CRM includin# CRM 6ase Customi5ations' pportunity' Acti,ity Mana#ement' 8ead

Mana#ement' Mar-etin# Plannin#' Campai#n Mana#ement and 6P Se#mentation

• "xperience in lendin# technical support to the implementation team of the pro$ect.

• Self9moti,ated' a0le to +or- independently and in teams' payin# attention to pro$ectdetails' accomplished pro0lem sol,in# and analytical s-ills.

Technical Skills

"RP Pac-a#e : SAP R3 ;.7"" & "CC .' SAP CRM

"nterprise Solutions : 7.' .;.' SAP R3 ;.7"" & "CC .

• 6ase Customi5ation : Settin# up 6usiness Partners' Maintainin# 6usiness Partner

Relationships' Field )roupin#s' !erritory mana#ement' Con4#uration of r#ani5ational

Mana#ement' !ransactional Processin#' Partner functions' and Partner determination

procedure'

• Con4#uration of Product Master' Creation of Product <ierarchies' Cate#ories' Set !ypesand Attri0utes.

• Create' pportunity mana#ement' rder Mana#ement. Copy9Control for !ransaction

!ypes'

• 2mplemented lead mana#ement scenario' creatin# #eneral lead settin#s and

=uestionnaires for lead.

• Mar-etin# plannin# and Campai#n mana#ement' !PM' Se#mentation of 6usiness

Partners

• Creatin# Pro4le Sets' !ar#et )roups' ata Sources.

• Acti,ity mana#ement' "xternal list mana#ement' 2nstalled 0ase maintenance' Account

and Contact mana#ement' Middle+are'

• Con4#ured CRM Ser,ice: Ser,ice Master ata' 2nstalled 6ase' Ser,ice Products'Ser,ice Process !ransactions' !ransaction Settin#s for Ser,ice rder Process' Ser,ice

rder >uotation' Ser,ice Con4rmation' Ser,ice Contracts' 2tem Cate#ory' ' Ser,ice

Process 6illin# 2nte#ration ' Con4#uration of CRM 6illin# and CRM Complaints.

• Con4#uration of CRM 6illin#' Credit & e0it Memo processin# 'Middle+are' CRM /e0

Client

Trainings Attended:

• CR91 SAP CRM Solution ,er,ie+• CR91 CRM Customi5in# Fundamentals•

CR93 CRM SA8"S• CR9 CRM Mar-etin#

CRM Functional Consultant ag! 1

mailto:[email protected]





• /or- Soft Certify'• R>M• S2MPR• <P>C

SAP CR Pr!"ect Engagement#$

Company : Co#ni5ant !echnolo#y Solution .

Project Name : 868A/ 8oyalty Mana#ement %2mplementation Pro$ect(

Client : 868A/

Duration : ?une @1@ to till date

Business Areas : SAP CRM 7.' "CC9.' <P >uality Center' PS'F2C

Designation : SAP CRM Consultant

Role : !eam Mem0er of 868A/

Team Size : Consultant

Responsibilities/Deliverables:

• 2n,ol,ed in e,elopment of Ad,anced Copy feature for Campai#ns and Mar-etin#Plan.

• 8oyalty Mana#ement CRM 7.: 6uilt Barious applications li-e 8oyalty Pro#ram' Re+ardRules 0ased on Mar-etin# Planner Frame+or-.

• Stron# 0ac-#round desi#nin# and deployin# inte#rated solutions +ith SAP CRM.

• "xperience in analy5in# 0usiness speci4cation documents' 6lue Print 'de,elopin# !est

Plans' !est Strate#y' !est Scope and de4nin# !est Cases and Automatin# !est Scripts

• Manually tested from le#acy system % PS'F2C( to SAP CRM System.• "xtensi,ely !estin# -no+led#e in SAP R3' S'MM' MM and CRM 8oyalty Mana#ement

Modules

• <ands on experience in nit !estin#' Functional !estin#' 2nterface !estin#' Stress and

ser Acceptance !estin# %A!(' 2nte#ration !estin#' System !estin#' )2 !estin#'

Re#ression !estin#

• /or-ed on <P>C for efect !rac-in#' or#ani5in#' mana#in#' plannin# and executin#

the !ests

• "xtensi,e experience in "nhancement' p#rade & post )o 8i,e implementation

support

• Conducted efect Meetin#s' assi#n prioriti5ation of defects and escalate to Pro$ect

• Mana#er' if necessary• Responsi0le for monitorin# test matrix and communicatin# status and issues to the

• "xcellent understandin# of Ascendant ASAP methodolo#ies and #atherin# 0usiness

process procedures %6PP( documentation for preparin# !est Plan.

• Analy5ed 6usiness Process Procedures%6PP( ocument and Prepared !est Scenarios'

• e,eloped !est scripts and "xecuted' test Results uploaded in to <P >uality Center

• Performed testin# Screen formats' na,i#ation and functionality of Accounts Paya0le

%AP(' Accounts Recei,a0le and !reasury modules as per 6PP

• Manually performed end9to9end testin# of AR module consistin# of Customer Master

Records' Customer )roups' !erms of Payment' 2nterest Calculation' Cash iscounts

and Credit mana#ement' ,ernder Payments' unnin# Procedures as per 0usiness

re=uirement.




SAP CR Pr!"ect Engagement#%

Company : 26M 2ndia P,t. 8td.

Project Name : 26M "SAP96lue <armony %2mplementation Pro$ect(

Client : 26M )lo0al Account Automation !eam

Duration : Au#ust @1 to till date %Permanent "mployee(

Business Areas : SAP CRM 7.' "CC9.' S' PS' <R' MM' 62' F2C' "P' Solution

Mana#er' /or-9soft Certify' R>M' Clear >uest' S2MPR

Designation : Pac-a#e Solution Consultant

Role : !eam Mem0er of 6<9S2! %! !eam(

Team Size : ; Consultant in 2ndia' More than Consultant in +orld+ide

Responsibilities:

• /or-in# in opportunity mana#ement' >uotation and rder mana#ement .

• Partner etermination procedures for Barious !ransaction !ypes of Acti,ity' 8ead'

pportunity' >uotation and sales order Mana#ement '2tem cate#ory

determination' Copy control and copy control determination for the re=uired

transaction !ypes.

• 2n,ol,ed FB! related acti,ity & script uploadin# acti,ity in R>M as per the on

demand deli,ery acti,ity .!estin# the =uote +ith the usin# of /or- soft Certify

tool.

• Mar-etin# plannin# and campai#n mana#ement

1. Se#mentation of 6usiness Partners@. Creatin# Pro4le Sets' !ar#et )roups' ata Sources.

3. Create e 9mail campai#n• Assi#nin# Action Pro4le to =uotation.• Con4#uration r#ani5ational ata etermination rule and r#ani5ation ata

Pro4les.• 2mplemented lead mana#ement scenario' creatin# #eneral lead settin#s &

=uestionnaires for lead.

• Mana#e 6lue <armony pro$ect document data0ases of pportunity to rder.

• 2n,ol,e to +ritin# a lo#ic of CRM SMS 2nterface.

• A0le to translate 0usiness o0$ecti,es into clear functional speci4cations.

• 2n,ol,ed in mappin#' Solution esi#n' 2nte#ration & ser Acceptance testin#'

2nternal trainin# .

• Re,ie+ed the /R2C"F "xecuti,e Summary Spreadsheet usin# of Solution mana#er

for additional >uote 0$ect Custom Fields/R2C"F ependency Matrix'Constraints' ut of Scope & *ey Assumptions section & Cross Reference in

Custom Field.

• 2n,ol,ed part of A! & 2nte#ratin# testin# of /e0 Channel/e0 2.

"# CRM ro$!ct %ngag!m!nt-1

C!mpany : #&sa'!c( "olutions )t. *td. !rman!nt %mplo,!!

Client : Municipal Corporation o /r!at!r Mum0ai MC/MDurati!n : F!0 29 to #ugust 21




Business Areas : CRM . "# R43 6. %%5 !t!a)!r 7.&"RM .5% 7.5 "#

Designati!n : #ssociat! Consultant

R!le : "# CRM "upport Consultant

Team Si'e : 12 Consultants in "# CRM5 Mor! t(an 3 Consultants in MC/M.

Resp!nsi(ilities:

• r!paration o t(! unctional docum!ntation as p!r CR and 0usin!ss r!;uir!m!nts.

• Modii!d !<isting r!ports as p!r t(! cli!nt=s r!;uir!m!nt.

• Maintaining inal sp!ciication docum!nt o o0$!ct and sol)ing t(! pro0l!m tic&!ts

• !ransaction Settin#s for Ser,ice rder Process' Chec-in# Dum0er Ran#e for Ser,ice

!ransactions' e4ned !ransaction !ype for Ser,ice rder' e4ned 2tem Cate#ories

for Ser,ice rder 2tems and 2tem Cate#ory etermination. 6illin#

• Maintain as! customi>ing o usin!ss partn!r5 i!ld grouping and rol! coniguration5 #dd n! i!ld in

!0 ui5 c(!c&ing action proil! 5 complain manag!m!nt as p!r tic&!t (ic( is m!ntion in CRM

unctionalit, and Cli!nt "p!ciications)

• #nal,>! t(! C(ang! r!;u!sts rais!d4n!!d!d and outlining t(! sp!ciications it( t(!

•

?!tail!d anal,sis o di!r!nt issu!s r!port!d r!solutions or solutions impl!m!nt!d.• And!rstanding t(! usin!ss roc!ss *!gac, s,st!ms us!d or %R *i! C,cl!.

• *iaising it( support t!ams and !nd us!rs or tic&!t r!solution4clariications.

• ?!)!lopm!nt o t!st plan4t!st cas!s and participation in nt!gration4As!r #cc!ptanc! t!sting.

• Bor&ing it( d!)!lopm!nt t!am on n! r!;uir!m!nts.

Telec!m Experience

Parent C!mpany : '!l! oint "!r)ic! )t. *td. (ttp:44.t!l!point.co.in

C!mpany : 'ata Consultanc, "!r)ic!s *imit!d 'C"5 angalor!

Pr!"ect : ort!l ro$!ct.Peri!d : 27 Ma, 26 to 22 o) 26.

Designati!n : "r. #.'. %ngin!!r Title : /"M c!ll sit! impl!m!ntation.

Team Si'e :

*perat!r : "*5 arnata&a)

E+uipments : DR'%* '" %;uipm!nt5 85 125 18 )R!le : Commissioning %ngin!!r Resp!nsi(ility:

• nstallation5 Commissioning #.'. o '" sit!s rot!l12&5 18&

• Biring conn!ction o all t(! !;uipm!nt att!r, an&5 "M"5 A !tc.

• R!sponsi0l! or ;ualit, o installation.

• ?/ Commissioning '!sting o #sian po!r5 irlos&ar "ara %lgi.

• "M" *oad '!st5 att!r, installation #'.

• nt!gration o '".• "it! sur)!, RF impl!m!ntation.

• nstallation o M4B !;uipm!nt Mini lin&-%.

• Managing t(! installation t!am sup!r)ising t(! (ol! impl!m!ntation or& on sit!.

Academia

E P,D -Mar&!ting Financ! . /r!m 0rupa"al Business Sch!!l 27-9 rom Aut!n!m!us 1ni2ersity5

Drissa in it( C/# 6.2

• B)E -Electr!nics and C!mmunicati!n Engineering). 3r!m ,andhi Institute !3 Engineering 4 Techn!l!gy

-%556#57. /r!m Berhampur 1ni2ersity& Drissa it( 6E !rc!ntag!.

Pers!nal In3!rmati!n

CRM Functional Consultant ag! E

http://www.telepoint.co.in/





Date !3 Birth : 3rd Gun! 1983

Status 8u! : Mal!5 "ingl! and ndian

9anguages kn!n : %nglis(5 Hindi5 Dri,aCurrent Address : I 38 5M./and(i agar5 Mun!&olalla5angalor!.

Place: Bangal!re

Date: -De(asis Panda.

CRM Functional Consultant ag!

Documents

Debasis Panda_SAP CRM Functional Consultant Resume