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Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

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Page 1: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate
Page 2: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

!

Page 3: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

Dear OSU Student,

Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate Student Government’s Student Affairs Committee to hopefully make your search for housing in the off campus area easier and to help you make informed decisions in the leasing process. The following pages will provide you with data on landlords in the off campus area. These results were compiled by a survey administered by the Center for the Study of Student Life and commissioned by the Undergraduate Student Government. The Renter’s Guide is one of USG’s several initiatives this year. Please check out our website to see other USG initiatives this year as well as contact information for your representatives. Also, please feel free to contact us if you have any questions, concerns or feedback for how USG might better serve you.

Enjoy the Renter’s Guide and GO BUCKS!

Shamina Merchant Director of Student Affairs

[email protected]

Rebecca Hu Deputy Director of Student Affairs

[email protected]

1

Page 4: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

Purpose and Methodology

The data in the following report is intended to provide useful information about the previous experiences of OSU students living in the off campus area. This is done through surveying and evaluating the perceived level of service tenants received from the rental companies. Survey participants were asked to complete online questions relevant to their experience with the respective landlord from the previous year. We hope that you will utilize this guide to help you make an informed decision of whom to rent from. A great resource for such information is Off Campus and Commuter Student Services, located in room 3106 of the Ohio Union. They have a section outlining their resources at the end of the guide.

The Undergraduate Student Government Renter’s Guide survey was administered by Center for the Study of Student Life in September of 2016 to undergraduate students living in the 43201 ZIP code. The sample included 2,000 undergraduate students. The survey yielded 259 responses or approximately a 13% response rate. The Undergraduate Student Government would like to thank everyone who responded to this year’s survey.

Disclaimer

In publishing this information, neither the Undergraduate Student Government nor The Ohio State University endorse or support any company or business over any other; this survey simply provides a direct report of tenant opinions. Because the data contained in this section reflects opinions, different interpretations are possible. The above mentioned organizations assume no responsibility for reader, tenant, or prospective tenant interpretation or reaction to the data. Nothing included in the data is intended to give legal advice. If you have any questions regarding the law or its application in a certain situation we suggest you consult the Student Legal Services (studentlegal.osu.edu) or another attorney service.

Summary of Data

For each question in this guide, there is a graph that summarizes the data collected from the Renter’s Guide survey. Under each of those graphs is a breakdown graph that shows the percentage of respondents that selected each answer.

2

Page 5: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

Table of Contents

What was the monthly rent per person for your rental property? ..................................................................... 4

How many utilities and/or costs were included in your rent? ............................................................................. 5

Prior to signing the lease, did your landlord/property manager show you the exact unit you would rent (rather than a model unit)? ....................................................................................................................................... 6

Did your landlord/property manager give you a copy of the signed lease agreement?............................ 7

My landlord/property manager clearly described my lease (and all related documents) and all that they entailed. ............................................................................................................................................................................ 8

My landlord/property manager was cooperative during my move-in. ............................................................ 9

My rental property was clean at the time of move-in. .......................................................................................... 10

My rental property did not need repairs at the time of move-in. ..................................................................... 11

If your landlord/property manager agreed to complete repairs prior to your move in, how many were completed on time? ................................................................................................................................................. 12

I was satisfied with the overall condition of my property. .................................................................................. 13

My landlord/property manager properly maintained the exterior of my rental unit. ........................... 14

My landlord/property manager provided adequate safety measures for my rental unit. .................... 15

How often did you have general maintenance concerns during the last year? .......................................... 16

On average, how quickly did your landlord/property manager tend to be general maintenance concerns? ................................................................................................................................................................................ 17

How often did you have emergency maintenance concerns during the last year? ................................... 18

On average, how quickly did your landlord/property manager tend to emergency maintenance concerns? ................................................................................................................................................................................ 19

It was easy to contact my landlord/property manager with concerns or requests. ................................ 20

My landlord/property manager provided 24-hour notice prior to entering my property during non-emergency situations. ........................................................................................................................................................ 21

My landlord/property manager was cooperative during my move-out. ...................................................... 22

My landlord/property manager was professional and polite. ........................................................................... 23

Did you receive your security deposit back? ............................................................................................................ 24

How much of the security deposit did you receive compared to the amount you feel you should have received? ................................................................................................................................................................................. 25

I would rent from my landlord/property manager again. .................................................................................. 26

Please rate the overall performance of your landlord/property manager with 1 = worst and 5 = best. ........................................................................................................................................................................................... 27

3

Page 6: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

What was the monthly rent per person for your rental property?

$0.00

$100.00

$200.00

$300.00

$400.00

$500.00

$600.00

$700.00

Aver

age

Rent

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

% o

f Res

pond

ents

Less than $300 $301-$400 $401-$500 $501-$600 $601-700 $701 or more

4

Page 7: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

How many utilities and/or costs were included in your rent?

0.00

1.00

2.00

3.00

4.00

5.00

6.00

Aver

age

Num

ber o

f Util

ities

Incl

uded

in R

ent

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

% o

f Res

pond

ents

Water Electric Gas Cable Internet Off-Street Parking Other None

5

Page 8: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

Prior to signing the lease, did your landlord/property manager show you the exact unit you would rent (rather than a model unit)?

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%%

of R

espo

nden

ts A

nsw

erin

g Ye

s

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

% o

f Res

pond

ents

Yes No Don't remember I was not shown the property by the landlord/property manager

6

Page 9: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

Did your landlord/property manager give you a copy of the signed lease agreement?

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%%

of R

espo

nden

ts A

nsw

erin

g Ye

s

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

% o

f Res

pond

ents

Yes No Don't remember

7

Page 10: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

My landlord/property manager clearly described my lease (and all related documents) and all that they entailed.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

8

Page 11: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

My landlord/property manager was cooperative during my move-in.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

9

Page 12: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

My rental property was clean at the time of move-in.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

10

Page 13: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

My rental property did not need repairs at the time of move-in.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

11

Page 14: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

12

Ifyourlandlord/propertymanageragreedtocompleterepairspriortoyourmovein,howmanywerecompletedontime?

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

Property Management/Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (None of Them) to 5 (All of Them)

N/A

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

I did not request repairs prior to move in. None of them A few of them Some of them Almost all of them All of them

Page 15: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

I was satisfied with the overall condition of my property.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

13

Page 16: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

My landlord/property manager properly maintained the exterior of my rental unit.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

14

Page 17: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

My landlord/property manager provided adequate safety measures for my rental unit.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

15

Page 18: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

How often did you have general maintenance concerns during the last year?

0.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

10.00Av

erag

e N

umbe

r of G

ener

al M

aint

enan

ce C

once

rns

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Never 1-4 times 5-8 times 9-12 times 13 or more times

16

Page 19: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

On average, how quickly did your landlord/property manager tend to be general maintenance concerns?

0.00

2.00

4.00

6.00

8.00

10.00

12.00

14.00Av

erag

e N

umbe

r of D

ays

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Within 24 hours 2-3 days 4-8 days 1-2 weeks 3-4 weeks More than 4 weeks

17

Page 20: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

How often did you have emergency maintenance concerns during the last year?

0.00

0.50

1.00

1.50

2.00

2.50

3.00Av

erag

e N

umbe

r of E

mer

genc

y M

aint

enan

ce C

once

rns

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Never 1-2 times 3-4 times 5-7 times 8 or more times

18

Page 21: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

On average, how quickly did your landlord/property manager tend to emergency maintenance concerns?

0.00

10.00

20.00

30.00

40.00

50.00

60.00

70.00

80.00Av

erag

e N

umbe

r of H

ours

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Within 12 hours Between 12-24 hours Between 1-2 days Between 3-4 days 5 or more days

19

Page 22: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

It was easy to contact my landlord/property manager with concerns or requests.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

20

Page 23: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

My landlord/property manager provided 24-hour notice prior to entering my property during non-emergency situations.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

21

Page 24: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

My landlord/property manager was cooperative during my move-out.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

22

Page 25: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

My landlord/property manager was professional and polite.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

23

Page 26: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

Did you receive your security deposit back?

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

% o

f Res

pond

ents

Ans

wer

ing

Yes

N/A N/A N/A

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Yes, I received my full deposit Yes, I received part of my deposit No, I did not receive any of my deposit

No, I am still waiting on my deposit Not applicable

24

Page 27: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

How much of the security deposit did you receive compared to the amount you feel you should have received?

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%%

of R

espo

nden

ts A

nsw

erin

g Ye

s

N/A N/A N/AN/A

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Much less Less About the same More Much more

N/A

N/A

N/A

N/A

25

Page 28: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

I would rent from my landlord/property manager again.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Strongly Disagree) to 5 (Strongly Agree)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree

26

Page 29: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

Please rate the overall performance of your landlord/property manager with 1 = worst and 5 = best.

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

Average

Rating from 1 (Worst) to 5 (Best)

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Buckeye Real Estate

Cooper Real Estate

Eventide Inc.

G.A.S. Properties

George Kanellopoulos/OSU Properties

Harrison Apartments

HometeamProperties

Inn Town Homes and Apartments

Kohr Royer Griffith, Inc./ KRG

My First Place

NorthSteppe Realty

Olentangy Commons

Oxford Rentals Co.

Peak Property Group

Pella Co.

OSU Live/Locations Ltd./Jack Beatley

Riverwatch Tower

University Apartments

University Manors

Other

% of Respondents

1 (Worst) 2 3 4 5 (Best)

27

Page 30: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

What is the Off-Campus Housing Excellence Program?Are you concerned about safety, security and sustainability at your off-campus rental property? Students living in the University District can request a free 30-minute home visit through the Off-Campus Housing Excellence Program. During each home visit, representatives from Student Life and the Columbus Division of Fire will assess the property, offer free safety devices, and discuss proactive safety and security strategies and answer resident questions.

How can we support you?

The Office of Student Life’s Off-Campus and Commuter Student Services provides many resources and opportunities for our non-residential students to stay connected with Ohio State. Serving as the central resource center for off-campus living and commuting, Off-Campus and Commuter Student Services works with students, permanent residents, local area landlords, university officials and other community stakeholders to promote a positive quality of life in the University District and Columbus community.

Who are Community Ambassadors and Commuter Liaisons?Community Ambassadors are students who live in the off-campus University District neighborhood and work to build community and encourage civic engagement, while educating off-campus residents on the many University and City resources available to them. Commuter Liaisons are students who typically commute to the Columbus campus and work to build community and encourage involvement amongst the commuter student population through peer-to-peer mentorship. Reach out to your Community Ambassador or Commuter Liaison at offcampus.osu.edu/people/and connect with them throughout the year.

Off-Campus and Commuter Student Services

To find out more and schedule your free home visit today, visit go.osu.edu/ochep

• Online Housing Search• Online Roommate Search• Off-Campus Living Guide:

A Buckeye’s guide to living off campus

• Roommate Fairs• Free Safety Devices• Free 30-minute Home Visits

• Off-Campus Living Expo• Commuter Kitchen and Lockers• Commuter Mentoring Program• Buckeye Block Watch

Information about all of this and more can be found at offcampus.osu.edu

Page 31: Dear OSU Student,...Dear OSU Student, Thank you for reading the 2016-2017 edition of The Ohio State University Renter’s Guide. This publication has been provided by the Undergraduate

get a lease review Leasescanbeconfusingwithunfamiliartermsandlegaljargon.YoushouldhaveyourleasereviewedbySLSbeforeyousignandbecomelegallyobligated.SLSwillexplainyourrightsandresponsibilities,pointoutunenforceableterms,andansweryourquestions.LeasesinOhioarenotstandardandmayvarybylandlordsohaveeachlease orrenewal yousigneachyearreviewed.

draft a roommate agreement Theagreementclari ieshowandwhopaysrentandutilities,specialhouserules,andotherimportantinformation.Findasampleagreementatstudentlegal.osu.edu/offcampus.

security deposits Don’tletthelandlordchargeyoufordamagesthatexistedpriortomovein.Documenttheconditionofyourhousingbeforeyoumoveinandwhenyoumoveoutusingourmove‐in/outchecklistsandbytakingpicturesandvideoofanydamageatmoveinandthecleanlinessatmoveout.Keepcopiesoflistsandyourphotos/videos.Findsamplechecklistsatstudentlegal.osu.edu/offcampus.

getting repairs Youmustputyourrequeststorepairinwritingtoyourlandlord emailcounts! .Findasamplerequestatstudentlegal.osu.edu/offcampus.Keepacopyofyourrepairrequestforyourrecords.Ifyouarenotgettingrepairsmadeinareasonabletime,scheduleanappointmenttomeetwithaSLSattorney.

bed bugs & other pests Ifyouexperienceaproblemwithbugsorotherpests,scheduleanappointmentwithSLSrightaway.Don’tlettheproblemlingerbecauseitwillonlygetworse.

& much more!

off-campus housing criminal misdemeanors traffic offenses wills contract review

name change notary dissolutions

consumer transactions power of attorney contract drafting credit & debt issues

make an appointment studentlegal.osu.edu

614.247.5853

real attorneys real results

areas of law sls covers

not sure if we can help? please call us! 614.247.5853