RESUME

ALBERT BLANTON GODFREY

College of TextilesNorth Carolina State University

Campus Box 8301Raleigh, NC 27695-8301

919-515-5911Fax: 919-515-3057

blanton_godfrey@ncsu.edublantongodfrey@nc.rr.com

EDUCATION

1974 Ph.D. Statistics, Florida State University. Areas of concentration were applied statistics, demography, operations research, and reliability. Dissertation was "Generalization of the Stochastic Population Projection Matrix" under the late Dr. I. N. Shimi.

1970 M.S. Statistics, Florida State University.

1963 B.S. Physics, Virginia Polytechnic Institute and State University (Virginia Tech).

EXPERIENCE

College of Textiles, North Carolina State University

July 2000 – Present Dean and Joseph D. Moore Distinguished Professor of Textile & Apparel Technology & Management.

NC State’s College of Textiles is the largest university-based textile school in the United States. The college has more than 800 graduate and undergraduate students housed in a state-of-the-art education and research building. It annually awards about half of the country’s bachelor’s degrees and 75 percent of the country’s advanced degrees in textiles. Research at the college is strong in medical and biotextiles, nonwoven materials, polymer science, technology management, supply-chain management, new product development, branding, e-commerce, thermal protection & comfort, and high-performance fibers and fabrics. Juran Institute, Inc.

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August 1987 – July 2000 Chairman and CEO, Juran Institute, Inc.

Juran Institute is a research, educational and consulting institution specializing in quality management. The institute offers public courses, in-house courses and workshops, training materials and consulting to clients throughout the world. As Chairman and CEO I was responsible for general management, technical leadership, and other business functions of the company. I also prepared and presented public and in-house seminars in over fifty countries and provided assistance to major clients in developing their quality management systems.

AT&T Bell Laboratories 1982-1987 Head, Quality Theory & Technology Department

The Quality Theory and Technology Department was responsible for research, development and implementation of quality theory and methods throughout all functions and business units of AT&T. This responsibility included development and delivery of training and education programs in quality management, reliability prediction and estimation, robust product and process design and experimental design. The department also designed, developed and distributed quality and reliability software tools for use throughout AT&T. Members of the department provided technical and management assistance in quality planning, control and improvement to the workforce, members of technical staff and all levels of management at AT&T.

1980-1982 Head, Network Performance Characterization Department

Responsible for planning, designing, and conducting laboratory and field studies of Bell System network performance. Work included designing and conducting field studies to determine customer perceptions of switching and transmission quality. Results were used to focus network quality improvement activities. Also responsible for large scale data analyses, data base management systems, and development of appropriate analytic methods. Work included designing and developing the Automated System for Performance Evaluation of the Network (ASPEN), a computer controlled measurement system with remote microprocessor controlled nodes. ASPEN is now used by leading telephone companies throughout the world.

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1976-1980 Supervisor, Field Quality Theory and Systems Group

Responsible for analyses of data from field and factory experiments to determine actual product quality and reliability and for development of methods to support life tests, accelerated life tests and quality control methods used in AT&T manufacturing, service and operating units.

1973-1976 Member of Technical Staff, Theoretical Studies Group

Performed analyses in support of quality assurance theory and methods, did quality control studies and developed basic methods for quality assurance. Conducted studies of quality control and quality improvement activities in AT&T manufacturing locations and in competitors' and other leading companies' manufacturing locations.

Columbia University

January 1982 - June 2000

Adjunct Professor in Industrial Engineering and Operations Research Department, Fu Foundation School of Engineering and Applied Science. Taught courses in basic quality methods and management of quality (first year graduate level).

North Carolina State University

1995 - 2000

Adjunct Professor, Department of Textile and Apparel Technology and Management, College of Textiles. Gave guest lectures for graduate students and special workshops for senior executives sponsored by the school.

Harvard University

1994 -1998

Visiting lecturer in School of Public Health. Gave part of special summer five-week course for clinical fellows in quality management for health care.

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Florida State University

1969-1973

Biometry Training Grant, National Institute of Health (Ph.D. fellowship). Consulting in areas of applied statistics, computer programming and design of experiments.

1968-1969

Teaching Assistant. Taught basic business statistics course at junior and senior level for three quarters.

United States Army

1963-1968

Commissioned in Regular Army as ROTC Distinguished Military Graduate. Served two years in combat branch (Artillery) in West Germany and 35 months in basic branch (Ordnance) in West Germany, Fort Carson, Colorado and the Republic of Vietnam. Duties included: nuclear weapons assembly and transportation, shop officer, executive and commanding officer of maintenance companies, and a special assignment in Vietnam as the leader of a small group (33) of instructors teaching inventory control and supply procedures to both using and supply units. Rank at resignation: Captain.

PROFESSIONAL ACTIVITIES

Fellow of the American Statistical Association; Long-time member of ASA Committee on National and International Standards; Former Chairman of ASA Committee on Quality and Productivity; Member of ASA Board of Directors 1986-1989; Fellow of American Society for Quality; Fellow of the World Academy of Productivity Sciences; Founding Editor of Six Sigma Forum Magazine, 2001-Present; Former Associate Editor of the Journal of Quality Technology; Former Member, American National Standards Institute Committee Z1 on Quality Assurance; Former Member, US Technical Advisory Groups to International Organization for Standardization Technical Committees on Applications of Statistics and on Quality Assurance and Quality Management; Member, Sigma XI; Member of New York Academy of Sciences; former member of Management Sciences Advisory Board for Fordham University's Graduate School of Business; Adjunct Professor, North Carolina State University College of Textiles, Department of Textile & Apparel Technology & Management, 1994 - 2000; Guest

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Lecturer Harvard Medical School and School of Public Health 1993 - 1998; Member of Expert Panel on Foreign Trade Statistics for the National Academy of Sciences, 1990-1992; Judge for the United States Malcolm Baldrige National Quality Award, 1987-1990; Examiner for Award, 1999-2000; Principal Investigator and Co-founder, National Demonstration Project on Quality Improvement in Health Care, 1987-1991; Member of Executive Board, Quality Management Network, Institute for Healthcare Improvement, 1992-1993; Member of Editorial Advisory Board for Quality Management in Health Care, 1992 - 2000; Member of Editorial Advisory Board for Quality Management Journal, 1992 - 2000; Member of Expert Panel for Boardroom Reports, 1993 - present; Judge for Florida Sterling Award 1994; Chairman of Judges for U.S. Air Force Quality Award, 1995; Member of Board of Overseers for Connecticut Award for Excellence,1993 - 2000; Executive Advisor, Connecticut Quality Council, 1994 - 2000; Executive Advisor, Australian Organization for Quality, 1993 - 1999. Member of Board of Directors TexBid.com, 2000 – 2001, Textera 2000 – 2001, Juran Institute 1987 – 2004; member of the Board of Trustees for the Cancer Hope Network 1998-2003, member of the Technical Advisory Council of Ideation International Inc., 2001 – present; member of National Advisory Council for the Robert Wood Johnson Foundation’s new initiative in health care, “Pursuing Perfection: Raising the Bar in Healthcare Quality,” 2000 – present; Member of Board of Directors, Audit and Executive Committee for [TC]² (Textile Clothing and Technology Corporation), 2003 – present; Member of Board of Trustees, American Textile History Museum, 2003 - present; member North Carolina Board of Science and Technology, 2004 – present; member of Advisory Board, Society for the Leadership of Change, 2004 – present; member of Board of Advisors, Emerging Issues Forum, 2003 - present; member of Board of Directors for the National Institute of Statistical Sciences, 2001 – 2003; member of Board of Directors for Exploris Museum, 2004 – present; Judge for Veterans Administration Hospitals Kizer Aware, 2004 – present; member of Operating Board, Association of Universities of Textiles, 2003 – present; member of Operating Board of National Textile Center, 2000 – present.

EDUCATIONAL ACTIVITIES

Columbia University - Adjunct Professor, School of Engineering and Applied Science, Jan 1982 – June 2000.

Fordham University - Visiting Committee, School of Graduate Business Administration, 1990 – 2001.

Harvard University - Visiting Lecturer, Medical School and School of Public Health, July 1993 – August 1998.

George Washington University - Lecturer, Continuing Engineering Education

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Center Satellite Broadcast Program, 1991 - 1994.

North Carolina State University - Adjunct Professor, School of Textiles, January 1994 – July 2000.

HONORS AND AWARDS

Fellow, American Statistical AssociationFellow, American Society for QualityFellow, World Academy of Productivity SciencesFellow, Royal Society for the encouragement of Arts, Manufacturers, and CommerceElected Member, Sigma XiElected Member, New York Academy of ScienceElected Member, Sigma Iota RhoAcademician, International Academy for QualityWho's Who in Finance and IndustryWho’s Who in AmericaWho’s Who in Education

Ellis R. Ott Award, Metropolitan Section of ASQC

"Book of the Year Award - 1986," Institute of Industrial Engineers and Joint Publishers

"Best On Quality" Award for best paper - 1991, International Academy for Quality

"Grad Made Good - 1993," Omicron Delta Kappa, Florida State University Chapter

"Graduate of Distinction - 1993," Florida State University, College of Arts & Sciences

Best Paper Award, American Society for Quality Control Textile & Needle Trades Division, 1994 Conference

Edwards Medal, American Society of Quality Control

"For extensive contributions to quality management as represented by his innovative leadership in industry and his promotion of quality world wide as chief executive officer of a major quality organization."

Deming Lecturer Award, American Statistical Association, 2005

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PROFESSIONAL INTERESTS

Management of quality, particularly implementation of company-wide strategic quality management. Applied statistics, especially in physical sciences and engineering; quality control, Six Sigma Quality, Design for Six Sigma, quality improvement and quality planning, including graphical methods for the exploration, analysis and presentation of data; reliability, life testing; accelerated life testing; data analysis; graphical statistics; statistical computing; experimental design.

OTHER INTERESTS

Gardening, writing, photography, travel, motorcycling, woodworking, bicycling, hiking, music and reading

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PUBLICATIONS

BOOKS

Berwick, Donald M.; Godfrey, A. Blanton; and Roessner, Jane (2002), Japanese Translation of Curing Health Care - New Strategies for Quality Improvement, Jossey-Bass, San Francisco.

Berwick, Donald M.; Godfrey, A. Blanton; and Roessner, Jane (2002), Curing Health Care - New Strategies for Quality Improvement, Paperback Edition with new chapter, John Wiley & Sons, New York.

Wadsworth, H.M., Stephens, K.S. and Godfrey, A.B. (2002), Modern Methods for Quality Control and Improvement, Second Edition, John Wiley and Sons, New York.

Juran, Joseph M. and A. Blanton Godfrey, co-editors-in-chief (2001), Manual De Calidad, Quinta edición, Volumen 1, Spanish translation of Juran’s Quality Handbook, Fifth Edition, McGraw-Hill, Madrid.

Juran, Joseph M. and A. Blanton Godfrey, co-editors-in-chief (2001), Manual De Calidad, Quinta edición, Volumen 2, Spanish translation of Juran’s Quality Handbook, Fifth Edition, McGraw-Hill, Madrid.

Juran, Joseph M. and A. Blanton Godfrey, co-editors-in-chief (1999), Juran’s Quality Handbook, Fifth Edition, McGraw-Hill, New York.

Berwick, Donald M.; Godfrey, A. Blanton; and Roessner, Jane (1995), Melhorando A Qualidade Dos Serviços Médicos, Hospitalares E Da Saúde, Portugese Translation of Curing Health Care - New Strategies for Quality Improvement, Translation by José Carlos Barbosa dos Santos, Makron Books, São Paulo.

Berwick, Donald M.; Godfrey, A. Blanton; and Roessner, Jane (1990), Curing Health Care - New Strategies for Quality Improvement, Jossey-Bass, San Francisco.

Wadsworth, H.M., Stephens, K.S. and Godfrey, A.B. (1986), Modern Methods for Quality Control and Improvement, John Wiley and Sons, New York.

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BOOK CHAPTERS AND OTHER CONTRIBUTIONS

Godfrey, A. Blanton (2005), "The Creator of Modern Quality Management – Dr. Joseph M. Juran’s Contributions, 1987-2000,” Juran, Quality, and a Century of Improvement, The Best on Quality Book Series of the International Academy for Quality, Volume 15, ASQ Press, Milwaukee, pages 17-25.

Godfrey, A. Blanton (2002), "Understanding Customers,” ASQ ISO 9000:2000 Handbook, Charles A. Cianfrani, Joseph J. Tsiakals, and John E. (Jack) West, Editors, Milwaukee, pages 147 - 157.

Berwick, Donald M.; Godfrey, A. Blanton; and Roessner, Jane (2002), “Ten Things We Know Now That We Wish We Knew Then,” Curing Health Care - New Strategies for Quality Improvement, Paperback Edition with new chapter, John Wiley & Sons, New York.

Godfrey, A. Blanton (2001), "Lo Stato Della Qualità negli Stati Uniti,” Manuale della qualità, Tito Conti and Piero De Risi, editors, pages 639 - 664, (In Italian).

Godfrey, A. Blanton (2000), “Foreword,” The Process-Centered Enterprise, by Gabriel A. Pall, St. Lucie Press, New York.

Godfrey, A. Blanton (1999), “Total Quality Management,” Chapter 9 in Juran, (1999), Juran’s Quality Handbook, Fifth Edition, Joseph M. Juran and A. Blanton Godfrey, co-editors-in-chief, McGraw-Hill, New York.

Juran, Joseph M. and A. Blanton Godfrey (1999), “Quality Control,” Chapter 3 in Juran’s Quality Handbook, Fifth Edition, Joseph M. Juran and A. Blanton Godfrey, co-editors-in-chief, McGraw-Hill, New York.

Godfrey, A. Blanton (1998), “A Sindrome Da Rejeção Do Que Vem De Fora (The Dreaded Not-Invented Syndrome),” (In Portugese), As Empresas E O Diferencial De Competitividade, Caderno II, Governo Do Estado Da Bahia, Secretaria do Plánejamento, Ciência e Tecnologia - Seplantec Centro De Recursos Ambientais- CRA, Salvador, Brazil, pages 47-69.

Godfrey, A. Blanton (1998), "Graphic Methods for Quality Improvement," Chapter 3 in Handbook of Statistical Methods for Engineers and Scientists, Second Edition, Harrison M. Wadsworth, Editor, McGraw-Hill, New York.

Godfrey, A. Blanton (1997), “A Short History of Managing for Quality in Health Care, “ Chapter 1 in The Handbook for Managing Change in Health Care, Chip Caldwell, Editor, ASQ Quality Press, Milwaukee, pages 1 - 9.

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Godfrey, A. Blanton (1997), “Views and Lessons Learned at the Top,” Chapter 7, Improving R&D Performance the Juran Way, Al C. Endres, John Wiley & Sons, New York, New York.

Godfrey, A. Blanton (1996), “Foreword,” Data Quality for the Information Age, Thomas C. Redman, Artech House, Boston, Massachusetts.

Godfrey, A. Blanton (1995), "Preface," Managerial Breakthrough 30th Anniversary Edition, Joseph M. Juran, McGraw - Hill, New York, NY.

Godfrey, A. Blanton (1995), "The Malcolm Baldrige National Quality Award: Seven Years of Progress - 7000 Lessons Learned," Chapter 3 in Best on Quality, Vol. 5, Quality Press, Milwaukee, Wisconsin, pages 27-68.

Godfrey, A. Blanton (1995), "Preface," Juran's Prescription for Quality Improvement in Health Care, Kathleen Jennison Goonan, Jossey - Bass, San Francisco.

Godfrey, A. Blanton (1995), "Foreword," Accelerated TQM in Health Care, Chip Caldwell, Quality Press, Milwaukee, Wisconsin.

Godfrey, A. Blanton (1995), "Ten Areas for Future Research in Total Quality Management," Quality in Higher Education, Brent D. Ruben, Editor, Transaction Publishers, New Brunswick, NJ and London.

Godfrey, A. Blanton (1994), "Foreword," Quality Wars, Jeremy Main, Free Press, New York, New York.

Godfrey, A. Blanton (1994), "Preface," Managing Quality in Finance, James F. Stoner and Frank Werner,

Godfrey, A. Blanton and Edward G. Kammerer, (1993), "Service Quality Versus Manufacturing Quality - Five Myths Exploded," Chapter in The International Service Quality Handbook, AMACOM, A Division of the American Management Association.

Godfrey, A. Blanton (1992), "Quality and the Workforce in the United States," Chapter in Better Quality of Work Life Through Productivity, Asian Productivity Organization, Tokyo.

Godfrey, A. Blanton (1991), "Information Quality: A Key Challenge for the 1990s," The Best on Quality, Vol. 4, Hanser Publishers, Munich.

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Godfrey, A. Blanton and A. C. Endres, (1991), "Foreword," Thomas H. Berry, Managing the Total Quality Transformation, McGraw-Hill, Inc., New York.

Godfrey, A. Blanton (1990), "Graphical Methods for Quality Improvement," Handbook of Statistical Methods for Engineers and Scientists, Harrison M. Wadsworth, Editor, McGraw-Hill, New York.

Godfrey, A.B. and Kerwin, R. E., (1988), "Electronics Components Industries," Section 29, Juran's Quality Control Handbook, Fourth Edition, Juran, J. M. and Gryna, F. M., Editors, McGraw-Hill, New York.

Godfrey, A.B. and Kolesar, Peter J., (1988), "Role of Quality in Achieving World Class Competitiveness," Chapter 8, Global Competitiveness - Getting the U.S. Back on Track, Martin K. Starr, Editor; W.W. Norton & Company, New York.

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ARTICLES

Godfrey, A. Blanton (2004), “No Need for Silver Bullets,” Six Sigma Forum Magazine, Volume 4, No. 1, November, page 6.

Godfrey, A. Blanton (2004), “From the Top: Xerox’s Leadership Commitment,” Six Sigma Forum Magazine, Volume 3, No. 4, August, pages 14 - 15.

Godfrey, A. Blanton (2004), “Wider and Deeper,” From the Editor, Six Sigma Forum Magazine, Volume 3, No. 4, August, page 6.

Godfrey, A. Blanton (2004), “Is Six Sigma Here to Stay?” From the Editor, Six Sigma Forum Magazine, Volume 3, No. 3, May, page 6.

Godfrey, A. Blanton (2004), “Stand Back and Help it Happen,” Quality Digest, Volume 24, No. 4, April, page 14.

Godfrey, A. Blanton (2004), “Problem Solved. Now What?” Quality Digest, Volume 24, No. 3, March, page 16.

Godfrey, A. Blanton (2004), “Answering Questions About Six Sigma,” From the Editor, Six Sigma Forum Magazine, Volume 3, No. 2, February, page 6.

Godfrey, A. Blanton (2004), “Building a Better Mousetrap,” Quality Digest, Volume 24, No. 1, January, page 12.

Godfrey, A. Blanton (2003), “Last Impressions, Lost Customers,” Quality Digest, Volume 23, No. 11, November, page 17.

Godfrey, A. Blanton (2003), “Continuing to Grow,” From the Editor, Six Sigma Forum Magazine, Volume 3, No. 1, November, page 6.

Godfrey, A. Blanton (2003), “Avoiding Paralysis by Analysis,” Quality Digest, Volume 23, No. 10, October, page 2.

Godfrey, A. Blanton (2003), Tools for Eliminating Errors,” Quality Digest, Volume 23, No. 9, September, page 18.

Godfrey, A. Blanton (2003), “Time to Say Thank You,” From the Editor, Six Sigma Forum Magazine, Volume 2, No. 4, August, page 6.

Godfrey, A. Blanton (2003), “The Forgotten Science,” Quality Digest, Volume 23, No. 7, July, page 16.

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Godfrey, A. Blanton (2003), “Déjà vu All Over Again,” Quality Digest, Volume 23, No. 6, June, page 16.

Godfrey, A. Blanton (2003), “I Get By With a Little Help From My Friends,” From the Editor, Six Sigma Forum Magazine, Volume 2, No. 2, May, page 6.

Godfrey, A. Blanton (2003), “Multiple Methodologies” Quality Digest, Volume 23, No. 5, May, page xx

Godfrey, A. Blanton (2003), “The Corporate Household” Quality Digest, Volume 23, No. 3, March, page 18.

Godfrey, A. Blanton (2003), “New Trend, New Challenges,” From the Editor, Six Sigma Forum Magazine, Volume 2, No. 1, February, page 6.

Godfrey, A. Blanton (2003), “Rethinking the Sequential Mindset: Organizations are just as capable as individuals at parallel processing,” Quality Digest, Volume 23, No. 1, January, page xx.

Godfrey, A. Blanton (2002), “Gearing Up for Year Two,” From the Editor, Six Sigma Forum Magazine, Volume 1, No. 4, November, page 6.

Godfrey, A. Blanton (2002), “Making Money by Working Smart: Hidden Costs Are Really Hidden Profits,” Quality Digest, Volume 22, No. 11, November, page 14.

Godfrey, A. Blanton (2002), “Brave New Universes: Do Quality Tools Support Multi-Dimensional Thinking?” Quality Digest, Volume 22, No. 9, September, page 18.

Godfrey, A. Blanton (2002), “Champions, Leaders and DFSS,” From the Editor, Six Sigma Forum Magazine, Volume 1, No. 3, August, page 6.

Godfrey, A. Blanton (2002), “Service Quality: Still an Oxymoron?” Quality Digest, Volume 22, No. 7, July, page 16.

Godfrey, A. Blanton and Clapp, Timothy (2002), “Design For Six Sigma versus Traditional New Product Development: Just Hype or Fundamentally Different?” Journal of Textile and Apparel, Technology and Management, Spring, Volume 2, Issue 2.

Godfrey, A. Blanton (2002), "Flying High in Fashion,” Quality Digest, Volume 22, No. 6, June, page 16.

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Godfrey, A. Blanton (2002), "In the Beginning – Robert W. Galvin Talks about How Motorola Started Six Sigma and Helped Spread Its Success,” Interview with Robert W. Galvin, Six Sigma Forum Magazine, Volume 1, No. 3, November, pages 46-49.

Godfrey, A. Blanton (2002), "A Look at Six Sigma’s Roots,” From the Editor, Six Sigma Forum Magazine, Volume 1, No. 3, May, page 6.

Godfrey, A. Blanton (2002), "Back to Basics,” Quality Digest, Volume 22, No. 5, May, page 12.

Godfrey, A. Blanton (2002), "New World of Textiles Needed,” Southern Textile News, April 8.

Godfrey, A. Blanton (2002), "Press No. 2 for Poor Service,” Quality Digest, Volume 22, No. 3, March, page 14.

Godfrey, A. Blanton (2002), "Quality Circles,” Quality Digest, Volume 22, No. 2, February, page 16.

Godfrey, A. Blanton (2002), "An Auspicious Debut,” From the Editor, Six Sigma Forum Magazine, Volume 1, No. 2, February, page 4.

Godfrey, A. Blanton (2002), "What is Quality?” Quality Digest, Volume 22, No. 1, January, page 12.

Godfrey, A. Blanton (2001), "Changed Paradigms,” Quality Digest, Volume 21, No. 12, December, page x.

Godfrey, A. Blanton (2001), "About Our New Magazine,” From the Editor, Six Sigma Forum Magazine, Volume 1, No. 1, November, page 6.

Godfrey, A. Blanton (2001), "Training That Works,” Quality Digest, Volume 21, No. 10, October, page x.

Godfrey, A. Blanton (2001), "Globalization: Trends, Challenges, and Observations,” Proceedings of the European Organization for Quality Annual Congress, September, pages x.

Godfrey, A. Blanton (2001), "The Business Case,” Quality Digest, Volume 21, No. 9, September, page x.

Godfrey, A. Blanton (2001), "The Adequacy of Prior Controls,” Quality Digest, Volume 21, No. 7, July, page 16.

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Godfrey, A. Blanton (2001), "Creating a Culture,” Quality Digest, Volume 21, No. 5, May, page 18.

Godfrey, A. Blanton (2001), "The Science of Quality,” Quality Digest, Volume 21, No. 4, April, page 18.

Godfrey, A. Blanton (2001), "Sharing Experiences,” Quality Digest, Volume 21, No. 2, February, page 22.

Godfrey, A. Blanton (2001), "Global Quality,” Quality Digest, Volume 21, No. 1, January, page xx.

Godfrey, A. Blanton (2000), "Is Quality Dead?" Quality Digest, Volume 20, No. 12, December, page 18.

Godfrey, A. Blanton (2000), "Managing Key Suppliers," Quality Digest, Volume 20, No. 11, November, page 18.

Godfrey, A. Blanton (2000), "Web Site Quality," Quality Digest, Volume 20, No. 10, October, page 20.

Godfrey, A. Blanton (2000), "Shooting the Messenger," Quality Digest, Volume 20, No. 8, August, page 22.

Godfrey, A. Blanton (2000), "Quality Jargon," Quality Digest, Volume 20, No. 7, July, page 20.

Godfrey, A. Blanton (2000), "Foolproofization," Quality Digest, Volume 20, No. 6, June, page 18.

Godfrey, A. Blanton (2000), "Self-Assessments," Quality Digest, Volume 20, No. 4, April, page 18.

Godfrey, A. Blanton (2000), "Planned Failures," Quality Digest, Volume 20, No. 3, March, page 16.

Godfrey, A. Blanton (2000), "The Right Way," Quality Digest, Volume 20, No. 2, February, page 18.

Godfrey, A. Blanton (2000), "Lasting Memories," Focus - An Ergon Perspective on Quality, Volume 6, Issue 1, Winter, page 10.

Godfrey, A. Blanton (2000), "The New Millennium - Some Predictions about the

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Future of Quality," Quality Digest, Volume 20, No. 1, January, page 10.

Godfrey, A. Blanton (1999), "Building a Scorecard," Quality Digest, Volume 19, No. 12, December, page 16.

Godfrey, A. Blanton (1999), " Quality Strategies for the Global Economy." Proceedings of IQC '99 - Bangkok, The International Quality Conference 1999, Bangkok, Thailand, 8 - 10 December.

Godfrey, A. Blanton (1999), "Black-Belt Careers," Quality Digest, Volume 19, No. 11, November, page 20.

Godfrey, A. Blanton (1999), "Job Shops," Quality Digest, Volume 19, No. 10, October, page 20.

Godfrey, A. Blanton (1999), "Commodity Quality," Quality Digest, Volume 19, No. 9, September, page 20.

Godfrey, A. Blanton (1999), "Lasting Memories," Quality Digest, Volume 19, No. 8, August, page 18.

Godfrey, A. Blanton (1999), "E-Quality," Quality Digest, Volume 19, No. 6, June, page 22.

Godfrey, A. Blanton (1999), “New Directions in Innovation, Technology and Quality - Breakthroughs for the 21st Century,” Proceedings of the 43rd European Quality Congress, Madrid, 9 June.

Godfrey, A. Blanton (1999), "Back to Basics," Quality Digest, Volume 19, No. 2, April, page 22.

Godfrey, A. Blanton (1999), "Quality in the U.S.A. Today,” Proceedings of Special Conference at Gioia Tauro Medcenter Container Terminal, Gioia Tauro, Italy, 1 April.

Godfrey, A. Blanton (1999), "Six Sigma Quality," Quality Digest, Volume 19, No. 5, May, page 20.

Godfrey, A. Blanton (1999), "Back to Basics," Quality Digest, Volume 19, No. 4, March, page 20.

Godfrey, A. Blanton (1999), "The Market Side of Quality," Quality Digest, Volume 19, No. 3, March, page 20.

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Godfrey, A. Blanton (1999), " Quality at Home," Arkansas Briefs, National Treasury Employee’s Union, Issue 99-4, February, pages 1, 7 and 8.

Godfrey, A. Blanton (1999), "The Santayana Review," Quality Digest, Volume 19, No. 2, February, page 20.

Godfrey, A. Blanton (1998), “Strategie, jakost a podnikatelská výkonnost,” (In Czech), ást IV, 1.1 in Proceedings of Kvalita v podmínkáh Evropské unie, Montanex, Prague, December, pages 106-115.

Godfrey, A. Blanton (1998), "Quality Research," Quality Digest, Volume 18, No. 12, December, page 22.

Godfrey, A. Blanton (1998), "Managing Quality in the Future," Quality Digest, Volume 18, No. 11, November, page 22.

Godfrey, A. Blanton (1998), “From Leadership of Quality to Quality of Leadership: The Evolution of Quality in the United States,” Proceedings of the 1st European Quality Convention, Joint Conference of the European Organization for Quality and European Foundation for Quality Management, 21 October, Paris, France.

Godfrey, A. Blanton (1998), "Looking Back, Looking Ahead," Quality Digest, Volume 18, No. 10, October, page 20.

Godfrey, A. Blanton (1998), "Samfundets skjulte omkostninger," Promentor, Section 4.20, October, pages 1-4. (In Danish)

Godfrey, A. Blanton (1998), "Quality in Shipping," Quality Digest, Volume 18, No. 8, September, page 20.

Godfrey, A. Blanton (1998), “Does the Public Sector Have Something to Learn from the Private Sector?” Proceedings of the 1st North-American Congress on Quality in Organisations, Mouvement Québécois de la Qualité, Montreal, 30 September.

Godfrey, A. Blanton (1998), “The Hidden Costs of Poor Quality, Springs, Fall 1998, Vol. 37, No. 4, pages 41-42.

Godfrey, A. Blanton (1998), "Enter the Internet," Productivity Digest, Volume 17, No. 7, September, Singapore, pages 51-52.

Godfrey, A. Blanton (1998), "The Right Language," Quality Digest, Volume 18, No. 7, July, page 18.

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Godfrey, A. Blanton (1998), "Hidden Costs to Society," Quality Digest, Volume 18, No. 6, June, page 18.

Godfrey, A. Blanton (1998), "Enter the Internet," Quality Digest, Volume 18, No. 5, May, page 18.

Godfrey, A. Blanton (1998), “Physics and Quality,” Quality in Higher Education, Volume 7, Number 4, April, page 8.

Godfrey, A. Blanton (1998), "Merger Mania," Quality Digest, Volume 18, No. 4, April, page 22.

Godfrey, A. Blanton (1998), "Statistical Quality Control," Quality Digest, Volume 18, No. 3, March, page 18.

Godfrey, A. Blanton (1998), "Physics and Quality," The Quality Times, A Newsletter of the Quality Programs, Events & News of the Federal Reserve Bank of Cleveland, Issue 31, pages 1- 2.

Godfrey, A. Blanton (1998), "Strategic Planning,” Proceedings of the Executive Forum: World Class Quality and Integrated Management, Universität St. Gallen, Institut für Technologiemanagement, 12 February.

Godfrey, A. Blanton (1998), "Quality at Home,” Quality Digest, Volume 18, No. 2, February, page 17.

Godfrey, A. Blanton (1998), "The Quality-Driven Future,” Quality Digest, Volume 18, No. 1, January, page 19.

Godfrey, A. Blanton (1997), "Physics and Quality.” Quality Digest, Volume 17, No. 12, December, page 17.

Godfrey, A. Blanton (1997), "Spiders, Scoreboards and Instrument Panels.” Quality Digest, Volume 17, No. 11, November, page 17.

Godfrey, A. Blanton (1997), "Un asunto de cuidado,” Mercado, Fuera de Serie, (In Spanish), November, pages 85-90.

Godfrey, A. Blanton (1997), "Statistical Standards and Quality," Quality Digest, Volume 17, No. 10, October, page 21.

Godfrey, A. Blanton (1997), “Future Trends: Expansion of Quality Management Concepts, Methods and Tools to All Industries - Part 2,” The Quality Observer, Volume 6, No. 10, October, pages 40 - 46.

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Godfrey, A. Blanton (1997), "The Tough Stuff," Quality Digest, Volume 17, No. 9, September, page 19.

Godfrey, A. Blanton (1997), “Future Trends: Expansion of Quality Management Concepts, Methods and Tools to All Industries - Part 1,” The Quality Observer, Volume 6, No. 9, September, pages 40 - 46.

Godfrey, A. Blanton (1997), "Reinventing Reengineering," Quality Digest, Volume 17, No. 8, August, page 17.

Godfrey, A. Blanton (1997), "The Interaction of ISO Standards, Total Quality Management and Regulations," Proceedings of the 51st Session of the International Statistical Institute, Istanbul, August.

Godfrey, A. Blanton and Robert B. Halder (1997), “ISQua Position Paper: a Response - Improving Health Care Quality. Is Standardization the Answer? International Journal for Quality in Health Care, Vol. 9, No. 5, August.

Godfrey, A. Blanton (1997), "Is the Customer Always Right?" Quality Digest, Volume 17, No. 7, July, page 15.

Godfrey, A. Blanton (1997), "Keys to World Leadership," Berita Quality Golden Hope, Vol. 3, No. 3, Kuala Lumpur, Malaysia, July, page 4.

Godfrey, A. Blanton and Richard C. H. Chua (1997), Integrating Quality and Productivity with Strategic Business Performance,” Productivity Digest, Vol. 16, No. 5, July, pages 22-31.

Godfrey, A. Blanton and Joseph A. DeFeo (1997), “Rapidly Changing Role of the Quality Professional, Productivity Digest, Vol. 16, No. 5, pages 38-42, July.

Godfrey, A. Blanton (1997), "Is the Customer Always Right?" Focus, Volume 3, Issue 2, Summer, page 8.

Godfrey, A. Blanton (1997), "Metodologia usada por empresas beneficia organizações de saúde, Empresas & Tendências, Edição No. 36, Brasilia (DF), Brazil, pages 20 - 21 (in Portugese).

Godfrey, A. Blanton (1997), "Entropy," Quality Digest, Volume 17, No. 6, June, page 19.

Godfrey, A. Blanton and Joseph A. DeFeo (1997), “Rapidly Changing Role of the Quality Professional,” Proceedings of the European Organization for Quality

19

Annual Conference, Trondheim, Norway, June.

Godfrey, A. Blanton (1997), "Quality Government," Quality Digest, Volume 17, No. 5, May, page 17.

Godfrey, A. Blanton (1997), "The New CQO," Quality Digest, Volume 17, No. 4, April, page 17.

Godfrey, A. Blanton (1997), "R & D Quality," Quality Digest, Volume 17, No. 3, March, page 19.

Godfrey, A. Blanton (1997), "The Challenge to Industry: Alignment, Linkage, and Replication," Proceedings of Milliken & Company’s 17th Annual Quality Conference, Callaway Gardens, GA, 20 February.

Godfrey, A. Blanton (1997), "The Bottom Line," Quality Digest, Volume 17, No. 2, February, page 17.

Godfrey, A. Blanton (1997), "A Model for Business Excellence," Quality Digest, Volume 17, No. 1, January, page 17.

Godfrey, A. Blanton (1996), "Creativity, Innovation and Quality," Quality Digest, Volume 16, No. 12, December, page 17.

Godfrey, A. Blanton (1996), "Life-Cycle Costs," Quality Digest, Volume 16, No. 11, November, page 21.

Godfrey, A. Blanton and Chip A. Caldwell (1996), “A Revolution in Health Care Quality Management,” International Academy for Quality, The Quality Anniversary Magazine, Frankfurt.

Godfrey, A. Blanton (1996), “TQM as a Driver of Business Performance. “International Academy for Quality Preconference Workshop, “The Integration of Total Quality Management and Business Management,” International Conference on Quality, Yokohama, 14 October.

Godfrey, A. Blanton (1996), "Blitz Teams," Quality Digest, Volume 16, No. 10, October, page 15.

Godfrey, A. Blanton (1996), "Quality Management in the U.S.A. - The Revolution Continues," Proceedings of the European Organization for Quality Annual Conference, Berlin, 12 September.

Godfrey, A. Blanton (1996), "Quality Health Care," Quality Digest, Volume 16, No.

20

9, September, page 15.

Godfrey, A. Blanton (1996), "From There to Here, and Then Where? - A Brief Review of Quality Management Over the Past Few Years," Proceedings of the Conference of the Royal Institute of Technology, Stockholm, 6 September.

Godfrey, A. Blanton (1996), "Developments in Quality in USA," Proceedings of the Anniversary Seminar, "Quality Without Borders,” Sandholm Assoicates AB, 5 September, Stockholm.

Godfrey, A. Blanton (1996), "Learning and Working Together," In "Fifty Years of Quality: An Anniversary Perspective" by March Laree Jacques, The TQM Magazine, Volume 8, No. 4, August, pages 12-13.

Godfrey, A. Blanton (1996), "Quality Education," Quality Digest, Volume 16, No. 8, August, page 21.

Godfrey, A. Blanton (1996), "Information Quality," Quality Digest, Volume 16, No. 7, July, page 17.

Godfrey, A. Blanton (1996), "Getting The Word Out," Quality Digest, Volume 16, No. 6, June, page 17.

Godfrey, A. Blanton (1996), "Cost of Quality - Part 2," Quality Digest, Volume 16, No. 5, May, page 17.

Godfrey, A. Blanton (1996), "Cost of Quality Revisited," Quality Digest, Volume 16, No. 4, April, page 21.

Godfrey, A. Blanton (1996), "Integrating Quality and Strategic Planning," Quality Digest, Volume 16, No. 3, March, page 15.

Godfrey, A. Blanton (1996), "Quality Culture Assessment," Proceedings of Quality 96," Brussels, Belgium, 28 February.

Godfrey, A. Blanton (1996), "The 'How To' Factor," European Quality, Volume 3, Number 1, February, pages 26-27.

Godfrey, A. Blanton (1996), "At The Cutting Edge of Quality: Ten Clear Trends for Quality Over the Next Decade," Proceedings of the I Conferencia Internacional Sobre Calidad En La Gestion, CICAL 96, Madrid, 14 February.

Godfrey, A. Blanton (1996), "Not Invented Here," Quality Digest, Volume 16, No. 2, February, page 15.

21

Godfrey, A. Blanton (1996), "Customer Loyalty," Quality Digest, Volume 16, No. 1, January, page 15.

Godfrey, A. Blanton (1995), "The Role of Statistics in Modern Quality Management," Proceedings of European Organization for Quality Seminar of Committee on Statistical Methods, Budapest, 5 October.

Godfrey, A. Blanton (1995), "Quality and Efficiency: Gateway to the Future, Gateway to Business Success," Proceedings of The World LPG Forum, Istanbul, 22 September.

Early, John F. and Godfrey, A. Blanton (1995), "But It Takes Too Long..." Quality Progress, Vol. 28, No. 7 July, pages 51-55.

Godfrey, A. Blanton (1995), "Review of Building Total Quality by Tito Conti," Quality Progress, Vol. 28, No. 7, July, pages 131-132.

Godfrey, A. Blanton (1995), "10 Quality Trends," Executive Excellence, Vol. 12, No. 7, July, pages 10-11.

Godfrey, A. Blanton (1995), "Beyond the Basics - Revolutionary Versus Evolutionary Rates of Change," Proceedings of the 39th European Quality Congress, Lausanne, Switzerland, 13-17 June.

Godfrey, A. Blanton (1995), "The Dreaded Not-Invented-Here Syndrome," 1995 Performance Improvement Conference, St. Paul, Minnesota, 1 May.

Godfrey, A. Blanton (1995), "Critical Issues in Service Quality Management," Proceedings of the Fourth Annual Service Quality Conference, Baltimore, MD, 24 April.

Godfrey, A. Blanton (1995), "The Fundamentals of Quality - The Fundamentals of Business Success," The HMO Group's Eighth Annual Board of Directors Symposium, Phoenix, Arizona, 17 March.

Godfrey, A. Blanton (1994), "The Dreaded Not-Invented-Here Syndrome," Proceedings of the Sixth National Forum on Quality Improvement in Health Care, San Diego, 6 December.

Godfrey, A. Blanton (1994), "Curing Health Care: Lessons from the First Seven Years," Improving Healthcare - The World Perspective, London, 29-30 November.

22

Godfrey, A. Blanton (1994), "Rediscovering the Fundamentals to Reinvent the Future," Proceedings of IMPRO94, Juran Institute, Inc., Wilton, CT., 17 November.

Godfrey, A. Blanton and John F. Early (1994), "Quality Improvement Tools," Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C., 16 October.

Endres, Al. C. and A. Blanton Godfrey (1994), "The Evolution of Quality Management Within Telecommunications," IEEE Communications Society Journal, October.

Godfrey, A. Blanton (1994), "Revolution in Health Care Quality," Proceedings of the 38th European Organization Quality Congress, Lisbon, 13-17 June.

Godfrey, A. Blanton (1994), "Exceeding Customer Quality Expectations - Beyond 1994," Proceedings of the ASQC Textile & Needle Trades Division 1994 Conference, 23 March, Memphis, TN.

Godfrey, A. Blanton and Dale H. Myers, (1994), "Self- Assessment Using the Malcolm Baldrige National Quality Award," Proceedings of the First European Forum on Quality Self-Assessment, 3-4 March, Milan, Italy, pages 67-77.

Godfrey, A. Blanton (1993), "Competition in Quality Service," The Economic Times, Bombay, India, 21 December, page 3.

Godfrey, A. Blanton (1993), "Creativity, Innovation and Quality," Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C., 21 October.

Godfrey, A. Blanton (1993), "Ten Areas for Future Research in Total Quality Management," Quality Management Journal, Volume 1, Issue 1, October, pp. 47-70.

Godfrey, A. Blanton (1993), "Be a Quality Leader, Not a Quality Cheerleader," Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C., 16 September.

Godfrey, A. Blanton (1993), "Information Quality - An Important Challenge for Modern Quality Management," Proceedings of the European Organization for Quality Congress, Helsinki, Finland, 15-18 June.

Godfrey, A. Blanton (1993), "Total Quality Management: Critical Issues on Planning, Measurement and Implementation," Total Quality Management Satellite Broadcast Series, George Washington University Continuing Engineering

23

Education Program, Washington, D.C., 23 March.

Godfrey, A. Blanton (1993), "A Review of the Malcolm Baldrige National Quality Award and How Companies are Using the Award for Self Assessment," Presentation for Ciba-Geigy Conference, Basel, Switzerland, 14 May.

Godfrey, A. Blanton (1993), "Preface," The Last Word, Juran Institute, Inc., Wilton, CT, March.

Godfrey, A. Blanton (1993), "Ten Clear Trends for the Next Ten Years," Profiting From Total Quality, Report Number 1048, The Conference Board, New York, New York, March, pp. 35-37.

Godfrey, A. Blanton (1993), "The Cutting Edge of Quality," Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C., 26 February.

Godfrey, A. Blanton, (1993), "Customer Satisfaction, Customer Retention or Customer Loyalty?" Proceedings of the 1993 Trustee Series, The Conference Board, 24 February 1993, New York.

Godfrey, A. Blanton (1992), "Ten Clear Trends for the Next Ten Years," Proceedings of IMPRO92, Juran Institute, Inc., Wilton, CT

Godfrey, A. Blanton (1992), "The Road to TQM: Basic Concepts," Top Management and Quality, Edited by Hans Dieter Seghezzi, Hanser Publishers, Munich, pp. 49-67.

Godfrey, A. Blanton; Berwick, Donald M.; and Roessner, Jane (1992), "Ten Lessons Learned - How Quality Management Really Works in Health Care," Quality Progress, April.

Godfrey, A. Blanton (1992), "Robust Design - A New Tool for Health Care Quality?" Quality Management in Health Care, November.

Godfrey, A. Blanton (1992), "Roadmap to Total Quality Management," Proceedings of the Global Quality Congress, The Strategy for the '90s, Singapore, June.

Godfrey, A. Blanton (1992), "Improving Senior Management in Health Care: An End to the Double Standard," Quality Connection, News from the Institute for Healthcare Improvement, Vol.1, Number 4, May.

Godfrey, A. Blanton (1992), "Testimony to House of Representatives Subcommittee on Technology and Competitiveness," Congressional Record,

24

March.

Godfrey, A. Blanton (1991), "Quality and the Workforce in the United States," Proceedings of the International Productivity Congress, Bangkok, Thailand, September.

Godfrey, A. Blanton (1991), "Total Quality Theory and Practice," Proceedings of Meeting the Challenge, Strategic Quality Management Conference of the Soviet Quality and Certification in Machinery Organization and the Soviet Machine Tool Ministry, Moscow, 15 April.

Godfrey, A. Blanton (1990), "Teaching Statistical Thinking to Managers," Proceedings of the Fifth Annual Conference, Making Statistics More Effective in Schools of Business, May.

Juran, J. M. and Godfrey, A. B. (1990), "Worker Participation -- Developments in the USA, " Proceedings of the ICQCC '90, Tokyo.

Juran, J. M. and Godfrey, A. Blanton (1990), "Total Quality Management (TQM) -- Status in the U.S.," Proceedings of the Senior Executive Conference on Total Quality Control, Union of Japanese Scientists and Engineers, Tokyo

Godfrey, A. Blanton (1990), "Quality Management in Services Industries," Proceedings of Total Quality Management in the United States' Service Industry, Tokai University Pacific Center, Honolulu

Godfrey, A. Blanton (1990), "La Gestione Strategica Della Qualita," [In Italian], Studio Ambrosetti, Torino, 22 May.

Godfrey, A. Blanton (1990), "Come Ottenere La Qualita," [In Italian], Studio Ambrosetti, Torino, 22 May.

Godfrey, A. Blanton (1990), "Strategic Quality Management -The Competitive Challenge for the '90s," Part 2, Quality, Volume 29, pp. 27-29, April 1990.

Godfrey, A. Blanton (1990), "Strategic Quality Management - The Competitive Challenge for the '90s," Part 1, Quality, Volume 29, pp. 17-22, March 1990.

Godfrey, A. Blanton (1989), "Making Quality Happen: What Works, What Doesn't," Proceedings of 33rd EOQC Annual Conference, September 18-21, 1989, Vienna.

Godfrey, A. Blanton (1989), "Strategic Quality Management," New Zealand Organization for Quality Assurance, 15-17 May 1989, Auckland.

25

Godfrey, A. Blanton, (1989), "Statistics, Quality and the Bottom Line," Part 2, ASQC Statistics Division Newsletter, Vol.10, No. 1, Spring, pp. 14-17.

Godfrey, A. Blanton (1988), "Improvement of Products and Processes: Basic Concepts and Processes," Transactions of EOQC Seminar on Improvement and Optimization of Products and Processes, pp. 101-106, 6-7 October, Salzburg.

Godfrey, A. Blanton (1988), "The Juran Approach to Quality Management," Transactions of EOQC Seminar on Improvement and Optimization of Products and Processes, pp. 107-117, 6-7 October 1988, Salzburg.

Godfrey, A. Blanton (1988), "Training and Education for Company-wide Quality Management in the United States," Transactions of 6th EOQC European Seminar of the Education and Training Committee, 21-23 September 1988, Paris.

Godfrey, A. Blanton (1988), "The Chairman Looks at Juran Institute," The Juran Report, No. 9, Summer, pp. 3-5.

Godfrey, A. Blanton (1988), "Statistics, Quality, and the Bottom Line," Part 1, ASQC Statistics Division Newsletter, Vol. 9, No. 2, Winter, pp. 211-13.

Godfrey, A.B. (1988), "Should Mathematicians Teach Statistics?" The College Mathematics Journal, Volume 19, Number 1, January, pp. 8-10.

Godfrey, A. Blanton (1988), "America's Competitive Crisis - Is Engineering Education to Blame?" Proceedings of American Society for Engineering Educators Annual Conference, Louisville, KY, 10 April.

Godfrey, A. Blanton; Jacobs, Pete; Joiner, Brian; Marquardt, Don; (1988) "The Statistician's Role in Quality Management," Quality Progress, Vol. 21, No. 1, pp. 28-33, January.

Godfrey, A.B. (1987), "Quality By Design," Productivity Digest, December, Singapore.

Zahn, Douglas A.; Benson, P. George; Godfrey, A. Blanton; Miller, Robert B.; Shen, Lawrence A. (1987), "Applications of Recent Methodology in Improving the Quality of Business Statistics Courses: A Process Approach," 1987 Proceedingsof the Section on Statistical Education of the American Statistical Association, 17-20 August 1987, San Francisco.

Godfrey, A.B. (1986), "Training Design Engineers in Quality," The Juran Report, No. 6, pp. 166-68.

26

Godfrey, A. Blanton (1986), "The History and Evolution of Quality in AT&T," AT&T Technical Journal, Volume 65, Issue 2, March - April, pp. 9-20.

Godfrey, A.B., Phadke, M.S., and Shoemaker, A.C. (1986), "The Development & Application of Robust Design Methods - Taguchi's Impact in the United States," (In Japanese). The Journal of the Japanese Society of Quality Control, Vol. 16,No.2, April, pp. 33-41, Tokyo.

Godfrey, A.B. (1986), "Optimizing the Design of Products and Processes," Proceedings of the EOQC Seminar on Sampling Methods, Prague, February.

Godfrey, A.B. (1985), "Comments on the Role of Statisticians in North American Industry," The American Statistician, Vol. 39, No.3, August, pp. 231-232.

Godfrey, A.B. (1985), "Training & Education in Quality and Reliability - A Modern Approach," Communications in Statistics - Theory and Methods, Vol. 14, No. 11, pp. 2621-38.

Godfrey, A.B. (1985), "Training & Education for Engineers for Quality, Productivity and Reliability, " Proceedings of the International Communications Conference 85, June.

Godfrey, A.B. (1985), "Beyond Quality Control," Boardroom Reports, Vol. 14, No. 4, February 15, 1985, pp. 3-4.

Godfrey, A.B. and Mundel, A.B. (1984), "Guide for Selecting an Acceptance Sampling Plan", Journal of Quality Technology, Vol. 16, No. 1, January, pp. 50-55.

Duncan, A.J.; Godfrey, A.B.; Mundel, A.B.; and Partridge, V.A.(1980), "LQL Indexed Plans that are Compatible with the Structure of MIL-STD-105D", Journal of Quality Technology, Vol. 12, No. 1, January, pp. 40-46.

Godfrey, A.B. and Hoadley, A.B. (1978), "Statistical Methods in Quality Assurance", Bell Laboratories Record, 56, October, pp. 232-237.

Godfrey, A. B. (1978), "Some New Graphical Techniques for Quality Data," Proceedings of ASQC 22nd Annual Symposium, Philadelphia Section, November.

French, W. L. and Godfrey, A. B. (1978), "The New Audit for Cables," Bell Laboratories Record, 56, November, pp. 277-281.

27

PRESENTATIONS

Clapp, Timothy; A. Blanton Godfrey; Takeshi Nakajo; and Lynn Eshenbacher (2004), “Implementing Error Proofing in Healthcare,” One-day workshop at Institute for Healthcare Improvement National Forum, Orlando, FL, December 13.

Godfrey, A. Blanton (2004), “The Science of Quality,” Keynote Presentation, Neonatal Intensive Care Quality 5th Annual Congress, Washington, D.C., December 12.

Godfrey, A. Blanton (2004), “Introduction to Six Sigma,” Special Presentation for Charlotte Chamber of Commerce Industrial Management, Charlotte, NC, December 7.

Godfrey, A. Blanton (2004), “The New World of Textiles,” Special Presentation at Seminar for Duke Power Economic Development Specialists, Charlotte, NC, December 7.

Godfrey, A. Blanton (2004), “Quality Management in the Healthcare Sector,” Luncheon Presentation at Industrial Fabrics Association International Medical Conference, Pittsburgh, PA, October 26.

Godfrey, A. Blanton (2004), “Building the New World of Textiles,” Presentation at 2004 International Textile Conference, Terrassa, Spain, October 19.

Godfrey, A. Blanton (2004), “Six Sigma Executive Overview,” Workshop at North Carolina Quality Conference, Raleigh, NC, October 7.

Godfrey, A. Blanton (2004), “Best Practices, Trends, and the Future of Quality,” Opening Presentation at North Carolina Quality Conference, Raleigh, NC, October 6.

Godfrey, A. Blanton (2004), “The New World of Textiles,” Presentation at North Carolina Manufacturing Association Annual Meeting, Greensboro, NC, September 30.

Godfrey, A. Blanton (2004), “Six Sigma – Past, Present and Future,” Statistics Seminar, Department of Statistics, Virginia Polytechnic Institute and State University, Blacksburg, VA, September 24.

Godfrey, A. Blanton (2004), “The State of the Industry,” Graduate Seminar, College of Textiles, Raleigh, NC, September 22.

28

Godfrey, A. Blanton (2004), “New Product Development,” Guest Lecture in T102, Product Evolution, Freshman Course, College of Textiles, Raleigh, NC, September 22.

Godfrey, A. Blanton (2004), “Lean Six Sigma,” Keynote Talk, North Carolina Shingo Conference, Asheville, NC, September 8.

Godfrey, A. Blanton (2004), “Leading Change,” Keynote Dinner Talk, North Carolina Shingo Conference, Asheville, NC, September 8.

Godfrey, A. Blanton (2004), “Statistics, Software and Six Sigma,” JMP Users’ Conference, Cary, NC, August 31.

Godfrey, A. Blanton (2004), “Business Excellence,” Executive Networking Breakfast, Capital City Club, Raleigh, NC, August 24.

Godfrey, A. Blanton (2004), “From Research to a Product: Innovation and Invention in Today’s Global Economy,” Presentation at “Innovation and Globalization,” special R&D Forum at US – Korea Conference 2004, Research Triangle Park, NC, August 13.

Godfrey, A. Blanton (2004), “The New World of Textiles,” Textured Yarn Association of America, Myrtle Beach, SC, July 30.

Godfrey, A. Blanton (2004), “Executive Overview – Six Sigma,” Executive Workshop, Industrial Extension Service and College of Textiles, Greensboro, NC, July 15.

Godfrey, A. Blanton (2004), “The New World of Textiles: Remembering the Past, Supporting the Present and Building the Future,” College of Textiles Alumni Luncheon Talk, NY Athletic Club, New York City, June 1.

Godfrey, A. Blanton (2004), “Past, Present and Future – Statistics, Quality and Other Stuff over the Past Twenty Years,” Plenary Talk, American Statistical Association Quality and Productivity Research Conference, Research Triangle Park, NC, May 19.

Godfrey, A. Blanton (2004), “The New World of Textiles,” North Carolina Textile Foundation, Fort Mill, SC, May 12.

Godfrey, A. Blanton (2004), " System Level Measures and Governance,” Respondent Presentation, Pursuing Perfection: Raising the Bar for Health Care Performance Milestone Meeting, April 27-28, Teaneck, NJ.

29

Godfrey, A. Blanton (2004), “The New Role of the Quality Director,” Executive Development Program – 1 for Egyptian Executives, USAID, Cairo, April 19.

Godfrey, A. Blanton (2004), “Leadership for Quality,” Executive Development Program - 2 for Egyptian Executives, USAID, Cairo, April 17-18.

Godfrey, A. Blanton (2004), “The New Role of the Quality Director,” Leadership Development Program for Egyptian Executives, USAID, Cairo, April 13-15.

Godfrey, A. Blanton (2004), “Introduction to Six Sigma,” Guest Lecture for TT/TTM 431, College of Textiles, Raleigh, April 7.

Godfrey, A. Blanton (2004), “There is No Silver Bullet,” SAS Institute Executive Conference, Cary, NC, April 1.

Godfrey, A. Blanton (2004), “The New World of Textiles,” North Carolina State University Board of Visitors, Raleigh, March 26.

Godfrey, A. Blanton (2004), “Lean Six Sigma,” Guest Lecture in Chemical Engineering Department, North Carolina State University, Raleigh, March 1.

Godfrey, A. Blanton (2004), “The New World of Textiles - Innovations in Medical, Protective and Technical Textiles,” AATCC Symposium, February 18, Cary, North Carolina.

Godfrey, A. Blanton (2004), “Executive Overview of Six Sigma in the United States,” Half-day Workshop for IES, College of Textiles, Raleigh, January 22.

Godfrey, A. Blanton (2004), “Lean Six Sigma,” Keynote Presentation for American Society for Quality, Charlotte Section, Winter Meeting, Charlotte, January 20.

Godfrey, A. Blanton (2004), “The Changing Role of the Quality Manager,” Keynote Dinner Presentation for JELD-WEN, Greensboro, January 19.

Godfrey, A. Blanton (2004), “Remaking the Textile Industry Through Innovation – Building the ‘New World of Textiles’,” TAPPI-PIMA, Student Summit, Baton Rouge, LA, January 18.

Godfrey, A. Blanton (2004), “Where Do We Go From Here – Building the ‘New World of Textiles,’” Southern Textile Association, Winter Technical Seminar, North Carolina Center for Applied Textile Technology, Belmont, NC, January 14.

Godfrey, A. Blanton (2003), “Lean Six Sigma,” Keynote Presentation for 3 rd Annual IIE Lean Management Solutions Conference, Atlanta, September 19.

30

Godfrey, A. Blanton (2003), “The Past, Present, and Future of Six Sigma,” Keynote Presentation for 3rd Annual Six Sigma Forum Roundtable, New Orleans, September 11.

Godfrey, A. Blanton (2003), “Six Sigma and Other Trends in Quality Management,” IEOR Seminar, College of Engineering, North Carolina State University, Raleigh, NC, September 4.

Godfrey, A. Blanton (2003), “State of the University, State of the College,” Annual Retreat, College of Textiles, North Carolina State University, Raleigh, NC, August 19.

Godfrey, A. Blanton (2003), “Executive Overview of Six Sigma in the United States,” Industrial Extension Service and College of Textiles Executive Seminar, Colleges of Engineering and Textiles, North Carolina State University, Asheville, NC, July 22.

Godfrey, A. Blanton (2003), “Executive Overview of Six Sigma in the United States,” Industrial Extension Service and College of Textiles Executive Seminar, Colleges of Engineering and Textiles, North Carolina State University, Wilmington, NC, July 17.

Godfrey, A. Blanton (2003), “Trends and Directions for the Textile Industry,” Keynote Presentation for INDA Annual Conference, Charleston, SC, June 19.

Godfrey, A. Blanton (2003), “New Directions for the Textile Industry,” CCAST, North Carolina State University and the Centennial Campus, Raleigh, NC, June 9.

Godfrey, A. Blanton (2003), “The Rapidly Evolving World of Six Sigma Quality,” INLAC, Cancun, Mexico, May 29.

Godfrey, A. Blanton (2003), “Six Sigma and Reliability – Is There Any Connection?” International Conference on Reliability and Survival, University of South Carolina, Columbia, SC, May 22.

Clapp, Timothy and A. Blanton Godfrey (2001), “Inventive Problem Solving and Foolproofing,” Half-day Workshop at Institute for Healthcare Improvement 13 th National Forum on Quality Improvement in Healthcare, Orlando, FL, December 9.

Godfrey, A. Blanton (2001), “Innovation in Organization,” Presentation to Singapore Productivity and Standards Board, Singapore, December 5.

Godfrey, A. Blanton (2001), “Innovation, Creativity and Inventive Problem

31

Solving,” Keynote Presentation at IEIQC Singapore, Singapore, December 4.

Godfrey, A. Blanton (2001), “The New World of Textiles,” ARTA Annual Meeting, October 30.

Godfrey, A. Blanton (2001), “New World of Textiles,” North Carolina Global Connections Conference, Wilmington, NC, October 24.

Godfrey, A. Blanton (2001), “A Worms Eye View,” American Association for Textile Chemists and Colorists Annual Conference, Greenville, SC, October 21.

Godfrey, A. Blanton (2001), “Textiles, Competition, and Future Challenges,” ATIE Annual Conference, October 18.

Godfrey, A. Blanton (2001), “State of the College,” Graduate Seminar, October 10.

Godfrey, A. Blanton (2001), “NCSU Roots of the Textile Industry,” Keynote Presentation for Textiles Quality Control Association 50th Anniversary Fall Conference, Myrtle Beach, SC, October 5.

Godfrey, A. Blanton (2001), “Six Sigma Executive Overview,” Presentation for IES/College of Textiles Executive Seminar, Raleigh, NC, August 2.

Godfrey, A. Blanton (2001), “Fabrics of the Future,” Annual Fibers Buyers Meeting, Ponte Vedra, FL, June 22.

Godfrey, A. Blanton (2001), “Introduction to Six Sigma,” Presentation to Cheraw Yarns and Highlands Industries, Cheraw, SC, June 12.

Godfrey, A. Blanton (2001), “Introduction to Six Sigma,” Presentation to VF Industries Executive Team, Burlington, NC, June 11.

Godfrey, A. Blanton (2001), “College of Textiles Annual Report and Budget Presentation,” North Carolina Textile Foundation Board of Directors Meeting, Charlotte, NC, June 1.

Godfrey, A. Blanton (2001), “NC State University College of Textiles in a Global Business Environment,” GTTAC, May 29.

Godfrey, A. Blanton (2001), “Introduction to Six Sigma Workshop,” Presentation for ASQ Needles and Trades Division, New Orleans, LA, April 5.

Godfrey, A. Blanton (1999), "Quality Strategies for the Global Economy," Keynote

32

Presentation at IQC '99 - Bangkok, The International Quality Conference 1999, Bangkok, Thailand, 10 December.

Godfrey, A. Blanton; Prof. Dr. Lennart Sandholm; Dr. Wolfgang M. Kaerkes; Freddy Soon; and Prof. Rachavan Kanjanapanyakom (1999), " Total Commitment in Quality: The Competitive Edge Through the Millennia," Panel Discussion at IQC '99 - Bangkok, The International Quality Conference 1999, Bangkok, Thailand, 9 December

Godfrey, A. Blanton (1999), "The Key Quality Issue for the 21st Century," Keynote Presentation at 1999 Central Oregon Quality Conference, Redmond, OR, 18 November.

Godfrey, A. Blanton (1999), "The Drive to Perfection or Back to Basics - What is the Problem Anyway?" Keynote Presentation at 1999 Central Oregon Quality Conference, Redmond, OR, 18 November.

Godfrey, A. Blanton (1999), "The Tough Stuff - Measurement from Design to Balanced Business Scorecards," Workshop at 1999 Central Oregon Quality Conference, Redmond, OR, 18 November.

Godfrey, A. Blanton (1999), "Six Sigma Executive Workshop," Special One-day Workshop, Stockholm, Sweden, 12 November.

Godfrey, A. Blanton (1999), Key Issues in the United States Quality Revolution: Strategic Deployment, Measurement and Balanced Scorecards, Customer Loyalty and Six Sigma Quality, Keynote Presentation for Swedish Annual Quality Conference, Goteborg, Sweden, 11 November.

Godfrey, A. Blanton (1999), "Six Sigma Executive Workshop," Special One-day Workshop, Uttrecht, The Netherlands, 9 November.

Godfrey, A. Blanton (1999), "Six Sigma Executive Workshop," Special One-day Workshop, Rotterdam, The Netherlands, 8 November.

Godfrey, A. Blanton (1999), Strategic Deployment, Measurement and Six Sigma Quality, Keynote Presentation for GEC North American Conference, Greensboro, NC, 24 September.

Godfrey, A. Blanton (1999), Leadership for the Quality Century, Three-day special workshop for North Carolina State University Continuing Education in School of Textile Engineering and Management, Raleigh, NC, 21-23 September.

Godfrey, A. Blanton (1999), Innovation, Technology and Quality, Special

33

Presentation for MIT Innovation and Technology Conference, Seoul, Korea, 15 July.

Godfrey, A. Blanton and Ignacio Babé (1999), “New Directions in Innovation, Technology and Quality - Breakthroughs for the 21st Century,” 43rd European Quality Congress, Madrid, Spain, 9 June.

Godfrey, A. Blanton (1999), “Innovation, Technology and Quality: Executive Leadership and Bottom-line Results,” Keynote Presentation for Nokia Annual Senior Management Quality Conference, Helsinki, Finland, 8 June.

Godfrey, A. Blanton: DeFeo, Joseph A. and Richard Chua (1999), Six Sigma: From Strategic Deployment to Bottom-line Results, Keynote Presentation for American Statistical Association Qualty and Productivity Research Conference, Sponsored by General Electric Research and Development, Schenectady, NY, 19 May.

Godfrey, A. Blanton (1999), Best Practices in Measuring Industry Excellence, Keynote Presentation for QuEST Forum (the executive conference for the telecommunications users group writing TL 9000), Washington, D.C., 27 April.

Godfrey, A. Blanton (1999), "Quality in the U.S.A. Today, Proceedings of Special Conference at Gioia Tauro Medcenter Container Terminal, Gioia Tauro, Italy, 1 April.

Godfrey, A. Blanton (1999), Quality Challenges for the 21st Century, Keynote Presentation for 55th Annual Rochester Section Quality Conference, Rochester, NY, 30 March.

Godfrey, A. Blanton (1999), Strategic Deployment, Customer Service and Balanced Scorecards, Special Workshop for Quality Leadership Conference, Fairview Health Systems, Minneapolis, 24 March.

Godfrey, A. Blanton (1998), Dolphins, Quality and Healthcare Reform, Mini-plenary session at the National Forum on Quality Improvement in Healthcare, Orlando, 9 December.

Godfrey, A. Blanton (1998), Strategy, Quality and Business Performance, Keynote presentation for Mezinárodní Konference, Quality in Europe: Sharing Responsibilities, Sharing Benefits, Prague, 1 December.

Godfrey, A. Blanton (1998), Strategic Planning and Strategic Planning: The Critical Issues for Business Excellence, Keynote Presentation for OTE Special Quality Conference, 27 November, Athens, Greece.

34

Godfrey, A. Blanton (1998), From Leadership of Quality to Quality of Leadership:The Evolution of Quality in the United States, Keynote Presentation for OTE Special Quality Conference, 27 November, Athens, Greece.

Godfrey, A. Blanton (1998), Strategic Deployment, Special Workshop for Portugese Society of Quality and EGOR, 18 November, Lisbon, Portugal.

Godfrey, A. Blanton (1998), Sharing Responsibilities - Sharing Benefits, Quality Improvmement in Health Care: The United States Revolution, Keynote Presentation for Onassis Hospital 2nd Annual Conference, 14 November, Athens, Greece.

Godfrey, A. Blanton (1998), The Evolution of Quality in the United States, Keynote Presentation for OTE Special Quality Conference, 13 November, Larissa, Greece.

Godfrey, A. Blanton (1998), Measuring Quality for Performance Excellence, Keynote Presentation for Ministry of Health Special Workshop, 10 November, Kuala Lumpur, Malaysia.

Godfrey, A. Blanton (1998), Dalla leadership della Qualita alla Qualita dela leadership, Presentation for Settimana Europea Per La Qualita, 26 October, Milan, Italy.

Godfrey, A. Blanton (1998), From Leadership of Quality to Quality of Leadership: The Evolution of Quality in the United States, Presentation for 1st European Quality Convention, Joint Conference of the European Organization for Quality and European Foundation for Quality Management, 21 October, Paris, France.

Godfrey, A. Blanton (1998), Quality Research in the United States, Presentation for 1st European Quality Convention, Joint Conference of the European Organization for Quality and European Foundation for Quality Management, 20 October, Paris, France.

Godfrey, A. Blanton (1998), Does the Public Sector Have Something to Learn from the Private Sector? Keynote Presentation for Ist North American Congress on Quality in Organizations, 30 September, Montreal, Canada.

Godfrey, A. Blanton (1998), New Trends in Management, Keynote Presentation for FUNDECE, 9 September, Buenos Aires, Argentina.

Godfrey, A. Blanton (1998), Benchmarking Na Area Da Saude, Keynote Presentation for Seminario Internacional, 19 August, Sao Paulo, Brazil.

35

Godfrey, A. Blanton (1998), Processos de Melhoria (Blitz Team), Keynote Presentation for Seminario Internacional, 19 August, Sao Paulo, Brazil.

Godfrey, A. Blanton (1998), Processos De Qualidade Nos Hospitais, Keynote Presentation for Seminario Internacional, 19 August, Sao Paulo, Brazil.

Godfrey, A. Blanton (1998), Strategic Planning and Balanced Business Scorecards, Keynote Presentation for EFQM Quality Management Conference, 27 May, Brussels, Belgium.

Godfrey, A. Blanton (1997), Strategic Deployment and High Performance Cultures, Presentation at Institute for Healthcare Improvement National Forum, 9 December, Orlando.

Godfrey, A. Blanton (1997), The Future of Quality, Keynote Presentation at the 1997 Executive Leadership Forum, Raleigh, NC, 23 October.

Godfrey, A. Blanton (1997), Leadership, Quality and Change: Where Are We Now?, Keynote Presentation at Office of Personnel Managements Tenth Annual National Conference on Federal Quality, Washington, D.C., 10 July.

Godfrey, A. Blanton and Jos van de Ven (1997), Taking Continuous Improvement Management Strategically!, Keynote Presentation at The 1997 Quality Conference in Europe, Amsterdam, 13 May.

Godfrey, A. Blanton (1997), As the World Turns, A Discussion of Quality Trends Throughout the World, Presentation for International Academy of Quality for American Society for Quality 51st Annual Quality Congress, Orlando, 6 May.

Godfrey, A. Blanton (1997), The Future of Quality, Keynote Presentation at the North Jersey ASQC 1997 Spring Quality Conference, Parsippany, NJ, 1 May.

Godfrey, A. Blanton (1997), The Future of Quality, Keynote Presentation at Blazing the Way to Excellence, The Official Conference of the New Mexico Quality Awards, Albuquerque, 6 March.

Godfrey, A. Blanton (1996), "New Challenges in Global Business Competition," Keynote Presentation for the Eleventh Annual Conference on Making Statistics More Effective in Schools of Business, Anchorage, Alaska, 28 June.

Godfrey, A. Blanton (1996), "Why CAFE is Good for Connecticut," Master of Ceremonies Presentation at the 1995-1996 Connecticut Award for Excellence

36

Award Ceremony, Hartford, 31 May.

Godfrey, A. Blanton (1996), "The Role of Leadership in Achieving Success," Keynote Presentation at the 1996 Quality Conference in Europe, The Conference Board, Berlin, 22 May.

Godfrey, A. Blanton (1996), "New Directions for TQM in the Next Decade," IAQ Special Session at ASQC Annual Congress, Chicago, 15 May.

Godfrey, A. Blanton (1996), "Using the Past to Improve the Future," Special Session at ASQC Annual Congress, Chicago, 15 May.

Godfrey, A. Blanton (1996), "Quality Improvement Through Quality Awards," Keynote Presentation for Norweigan Quality Conference, Kristiansand, 7 May.

Godfrey, A. Blanton (1996), "The Impact of Quality on Worldwide Competitiveness," Keynote Presentation for 1996 U.S. Senate Productivity Awards for Nevada Conference and Banquet,Las Vegas, 3 April.

Godfrey, A. Blanton (1996), "Quality Culture Assessment, Keynote Presentation at Quality 96, Brussels, Belgium, 28 February.

Godfrey, A. Blanton (1996), "At The Cutting Edge of Quality: Ten Clear Trends for Quality Over the Next Decade," Keynote Presenation for the I Conferencia Internacional Sobre Calidad En La Gestion, CICAL 96, Madrid, 14 February.

Godfrey, A. Blanton (1995), "Symposia for Leaders & Learners," Executive Leadership Symposium for National Forum on Quality Improvement, Institute for Healthcare Improvement, Orlando, 4 December.

Caldwell, Chip and A. Blanton Godfrey (1995), "Accelerated Replication Teams," Workshop for National Forum on Quality Improvement, Institute for Healthcare Improvement, Orlando, 4 December.

Godfrey, A. Blanton (1995), "Quality Management and the Bottom Line," Presentation at IMPRO95, Orlando, 10 November.

Godfrey, A. Blanton; Caldwell, Kevin; and Jennifer R. Edwards (1995), "Creativity, Innovation and Quality" Special Workshop at IMPRO95, Orlando, 10 November.

Godfrey, A. Blanton (1995), "Successful Quality Leadership: Alignment, Linkage and Replication," Workshop Session at The 1995 International Conference, Achieving and Sustaining World Class Leadership, New York City, 15 November.

37

Godfrey, A. Blanton (1995), "The Worldwide Reach of the Baldrige Criteria," Satellite Broadcast for Achieving and Sustaining World Class Leadership: Using the Baldrige Quality Criteria and Other Best Practice Strategies, International Institute for Learning, Inc. and the PBS Business Channel, New York City, 14 November.

Godfrey, A. Blanton (1995), "Quality and Efficiency: Gateway to the Future, Gateway to Business Success," Keynote Presentation at the Quality Forum of the Nova Scotia subsection of the American Society of Quality Control, Halifax, Nova Scotia, 30 October.

Godfrey, A. Blanton (1995), "The Quality Revolution in the United States," Keynote Presentation at the Connecticut Quality Council Annual Conference, 12 October.

Godfrey, A. Blanton (1995), "The Role of Statistics in Modern Quality Management," Keynote Presentation for the European Organization for Quality Seminar of Committee on Statistical Methods, Budapest, 5 October.

Godfrey, A. Blanton (1995), "Quality and Efficiency: Gateway to the Future, Gateway to Business Success," Keynote Presentation at The World LPG Forum, Istanbul, 22 September.

Godfrey, A. Blanton (1995), "Beyond the Basics - Revolutionary Versus Evolutionary Rates of Change," Presentation at the 39th European Quality Congress, Lausanne, Switzerland, 13- 17 June.

Godfrey, A. Blanton (1995), "Customer Loyalty and Satisfaction," Presentation at ASQC Annual Congress, Cincinnati, 24 May.

Godfrey, A. Blanton (1995), "The Dreaded Not-Invented-Here Syndrome," Keynote Presentation at the 1995 Performance Improvement Conference, St. Paul, Minnesota, 1 May.

Godfrey, A. Blanton (1995), "Critical Issues in Service Quality Management," Keynote Address for the Fourth Annual Service Quality Conference of ASQC, Baltimore, 24 April.

Godfrey, A. Blanton (1995), "Industry's Achilles' Heel," Keynote Presentation for The Research Foundation of State University of New York, Albany, NY, 20 April.

Godfrey, A. Blanton (1995), "The Fundamentals of Quality - The Fundamentals of Business Success," Keynote Presentation at The HMO Group's Eighth Annual

38

Board of Directors Symposium, Phoenix, Arizona, 17 March.

Godfrey, A. Blanton (1994), "The Dreaded Not-Invented-Here Syndrome," Presentation at the Sixth National Forum on Quality Improvement in Health Care, San Diego, 6 December.

Godfrey, A. Blanton (1994), "Curing Health Care: Lessons from the First Seven Years," Presentation at Improving Healthcare - The World Perspective, London, 29-30 November.

Godfrey, A. Blanton (1994), "Rediscovering the Fundamentals to Reinvent the Future," Presentation at IMPRO94, Juran Institute, Inc., Orlando, 17 November.

Godfrey, A. Blanton and John F. Early (1994), "Quality Improvement Tools, Satellite Broadcast for Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C., 16 October.

Godfrey, A. Blanton (1994), "The Dreaded Not-Invented-Here Syndrome," Workshop Presentations at the Sixth National Forum on Quality Improvement in Health Care, San Diego, 6 December.

Godfrey, A. Blanton and Jay Hughes, M.D. (1994), "Possible Concepts for Quality Improvement in European Health Care," Presentation at 1st European Conference on Quality in Health Care, Zürich, 2 December.

Caldwell, Chip; A. Blanton Godfrey, and Jay Hughes, M.D. (1994), "Conceptual Framework for a Process of Quality Improvement in Health Care," Presentation at 1st European Conference on Quality in Health Care, Zürich, 1 December.

Godfrey, A. Blanton (1994), "Curing Health Care: Lessons FromThe First Seven Years, Keynote at Improving Health Care: The World Perspective, London, 29 November.

Godfrey, A. Blanton (1994), "Rediscovering the Fundamentals to Reinvent the Future," IMPRO94, Juran Institute, Inc., Orlando, 17 November.

Godfrey, A. Blanton (1994), "Quality: It's No Longer an Option," Keynote at Nova Scotia Quality Forum, Halifax, 3 November.

Godfrey, A. Blanton (1994), "Rapid Change of Performance in America's Leading High Technology Companies," Keynote at 1994 Annual Meetings & Technical Conference, Korean-American Scientists and Engineers Association, Washington, 23 September.

39

Godfrey, A. Blanton (1994), "Revolution in Health Care Quality," The 38th European Organization for Quality Congress, Lisbon, 13-17 June.

Godfrey, A. Blanton (1994), "Strategic Business Planning - Traditional vs. Quality, "The Quality Process for Strategic Business Planning", Construction Industry Cooperative Alliance, Atlanta, 26 May.

Godfrey, A. Blanton; Noriaki Kano and Lennart Sandholm (1994), "International Panel on TQM in Japan, Sweden and U.S.A.," 48th Annual Quality Congress, Las Vegas, 25 May. Godfrey, A. Blanton (1994), "Sevice Quality Management: Critical Issues, Important Actions and Long-Term Results," Keynote Presentation, Measuring and Managing for Service Quality Conference, Miami, 10 May.

Godfrey, A. Blanton (1994), "Is There Any Real Value in Customer Satisfaction?" Keynote Presentation, American Society for Quality Control Textile and Needle Trades Division Conference, Memphis, 23 March.

Godfrey, A. Blanton and Dale H. Myers (1994), "Self-Assessment Using the Malcolm Baldrige National Quality Award," The First European Forum on Quality Self-Assessment, 3-4 March, Milano, Italy.

Godfrey, A. Blanton (1993), "Starting Total Quality Management Small Businesses and Departments," Tallahassee Total Quality Forum, 9 October, Tallahassee, Florida.

Godfrey, A. Blanton (1993), "Quality: Looking Back 50 Years," Rochester Section, American Society for Quality Control, Keynote for Opening of 50th Anniversary Year, 8 September, Rochester, New York.

Godfrey, A. Blanton (1993), "Information Quality - An Important Challenge for Modern Quality Management," World Quality Congress 1993, Helsinki, 15 June.

Godfrey, A. Blanton (1993), "Forecasting, Information Quality, and Strategic Management," ISF 93 - The Thirteenth Annual Symposium of Forecasting, 10 June, Pittsburgh.

Godfrey, A. Blanton (1993), "Trends in Total Quality Management: Wild Predictions for the Next Ten Years," Quality and Productivity Research Conference, Tenth Anniversary Conference, Jointly Sponsored by The Quality and Productivity Section of the American Statistical Association, AT&T Bell Laboratories and The University of Tennessee, 2 June, Knoxville.

40

Godfrey, A. Blanton (1993), "TQM: Past Successes (A Few Failures) and Future Trends," The Sixth Annual Quality Conference, The Conference Board, 16 March, New York.

Godfrey, A. Blanton (1993), "Ten Clear Trends for the Next TenYears," Keynote Talk at Quality - The New Horizon, Forum '93, The Toronto Section, ASQC, 5 March 1993, Toronto.

Godfrey, A. Blanton (1993), "Customer Satisfaction, Customer Retention or Customer Loyalty?" The 1993 Trustee Series, The Conference Board, 24 February 1993, New York.

Godfrey, A. Blanton (1993), "Past Lessons, Current Events, and Future Trends in Total Quality Management," Keynote Address for 1993 Total Quality Forum, The University of New Mexico College of Engineering and The Robert O. Anderson Schools of Management, 17 February, Albuquerque.

Godfrey, A. Blanton (1993), "Executive Leadership in Total Quality," 1993 Total Quality Forum, The University of New Mexico College of Engineering and The Robert O. Anderson Schools of Management, Albuquerque, New Mexico, 17 February.

Godfrey, A. Blanton (1992), "TQM in America - Revolutionary Improvement or Just Smoke," Plenary Presentation at Winning With Quality, The 1992 North Carolina Annual Quality Conference, 17 November.

Godfrey, A. Blanton (1992), "Ten Clear Trends for the Next Ten Years," IMPRO92, Juran Institute, Inc., November 1992, Chicago, Illinois.

Godfrey, A. Blanton (1992), "Quality," The 1992 Telecommunications Summit, Irvington, Virginia, 27 October.

Godfrey, A. Blanton (1992), "Global Competitiveness and TQM," Reaching for the Top: The Role of Quality in Competitiveness, Electrical and Electronic Manufactures Association of Canada Annual Conference, Montreal, 1 October.

Godfrey, A. Blanton; Berwick, Donald M.; and Gayle Capozzalo (1992), "Toward a New Era of Customer Satisfaction: Total Quality Management in Long-Term Care," American Medical Health Care Association Executive Forum, San Francisco, California, 16-17 October.

Godfrey, A. Blanton (1992), "A Roadmap to Total Quality Management," General Session Presentation at Human Side of Quality Conference, Lakewood Conferences, 16 September.

41

Godfrey, A. Blanton (1992), "Lessons Learned - Quality in the Service Industries," Keynote Address at Quality Assurance in the Government, The Washington Statistical Society, Bethesda, Maryland, 9 July.

Godfrey, A. Blanton (1992), Keynote Address for Patrick Henry Community College Service Quality Conference, Martinsville, Virginia, 21 May.

Godfrey, A. Blanton (1992), "Edwards Medal Address," American Society for Quality Control Annual Quality Congress, Nashville, Tennessee, 19 May.

Godfrey, A. Blanton (1992), "Building a Foundation for Total Quality Management," Schering Laboratories Special Conference on Outcomes Management for Total Quality Care, San Francisco, CA, 2 May 1992

Godfrey, A. Blanton (1992), "The ISO 9000 Series, the Malcolm Baldrige National Quality Award and Total Quality - Recent Experiences in the United States," United Kingdom Engineering Quality Forum Annual Lecture, London, 6 April.

Godfrey, A. Blanton (1992), "Software Quality is Different," ISQE92, San Francisco, CA, 10 March 1992.

Godfrey, A. Blanton (1992), "Road Map to Total Quality Management," Princeton Section of the American Society for Quality Control, Somerset, NJ, 19 February.

Godfrey, A. Blanton and Robert E. Hoogstoel (1992), "Planning for Total Customer Satisfaction," Total Customer Satisfaction, International Institute of Research Conference, Toronto, 16 January.

Godfrey, A. Blanton (1992), "Quality Improvement in Small and Mid-Sized Manufacturers," Oral Testimony to Subcommittee on Technology and Competitiveness, US Congress, 5 February 1992.

Godfrey, A. Blanton (1991), "The Road to TQM: Basic Concepts," Fifth European Seminar on Top Management and Quality, St. Gallen, Switzerland, 9 September 1991

Godfrey, A. Blanton (1991), "Quality and the Workforce in the United States," International Productivity Congress, Bangkok, Thailand, 3 September 1991

Godfrey, A. Blanton (1991), "Lessons Learned - Quality in the Service Industries," Joint Statistical Meetings, Atlanta, Georgia, 20 August. Godfrey, A. Blanton (1991), "Total Quality Theory and Practice," Strategic Quality

42

Management Conference of the Soviet Quality and Certification in Machinery Organization and the Soviet Machine Tool Ministry, Moscow, 15 April.

Bransky, Joseph; Riley, Rosetta; and Godfrey, A. Blanton (1991) "Candid Discussion of Cadillac's Experience Receiving the Malcolm Baldrige National Quality Award," Panel Discussion at National Roundtable on Quality II, Palm Springs, CA, 21 March.

Godfrey, A. Blanton (1991) "Leadership Issues for the Corporate Executives in Total Quality Management," Keynote Address for the 18th Annual A.I.C.E. Conference, Davenport, IA, 5 March.

Godfrey, A. Blanton (1991) "Statistical Thinking for Total Quality Management," Graduate School of Business, University of Chicago, Chicago, 28 January.

Juran, J. M. and Godfrey, A. B. (1990), "Worker Participation -- Developments in the USA," Presentation at the International Conference of Quality Control Circles '90, Tokyo, October.

Juran, J. M. and Godfrey, A. Blanton (1990), "Total Quality Management (TQM) -- Status in the U.S.," Presentation at the Senior Executive Conference on Total Quality Control, Union of Japanese Scientists and Engineers, Tokyo, October.

Godfrey, A. Blanton (1990) "Quality Management in Services Industries," Presentation at the Total Quality Management in the United States' Service Industry Seminar, Tokai University Pacific Center, Honolulu, 4 October.

Godfrey, A. Blanton (1990), "Strategic Quality Management - the Competitive Challenge for the '90s," 4th European Senimar on Top-Management and Quality, Zurich, 11 September.

Godfrey, A. Blanton (1990), "Top Down or Bottom Up - How Do You Manage Quality Anyway?" 1990 Conference of Organizational Systems Designers, Washington, 21 June.

Godfrey, A. Blanton (1990), "La strategia della qualita processo, prodotto, servizio, mercato," [In English], Studio Ambrosetti, Torino, Italy, 22 May.

Godfrey, A. Blanton (1990), "Recent Advances in American Quality: What We Need to Compete," The Best of America, 18th National Conference on Productivity and Quality Improvement, Washington, 23 April.

Godfrey, A. Blanton (1990), "Strategic Quality Management," 46th Annual Quality Conference, Rochester Section, ASQC, Rochester, 13 March.

43

Godfrey, A. Blanton (1990), "Health Care Quality Improvement - First Lessons," 1990 AAAS Annual Meeting, Special Session on Delivering Quality Health Care, New Orleans, 19 February.

Godfrey, A. Blanton (1990), "Information Quality: A Key Challenge for the 1990s," 8th Triennial Conference of the International Academy of Quality, San Francisco, 16 May.

Godfrey, A. Blanton (1990), "Teaching Statistical Thinking to Managers," Fifth Annual Conference, Making Statistics More Effective in Schools of Business, 31 May & 1 June.

Godfrey, A. Blanton, "Making Quality Happen: What Works, What Doesn't," 33rd EOQC Annual Conference, Vienna, September 18 -21, 1989.

Early, John F.; Garvin, David; Godfrey, A. Blanton and Berwick, Donald M., M.D., "The Power of Quality," The Healthcare Forum, San Diego, June 13-16, 1989.

Godfrey, A. Blanton, "Strategic Quality Management," New Zealand Organization for Quality Assurance," Christchurch, 15 May 1989.

Godfrey, A. Blanton and Berwick, Donald M., M.D., "Quality and Productivity - Strategic Imperatives for Healthcare CEO's," American College of Healthcare Executives Executive Session Conference, 12 May 1989, Washington, DC.

Godfrey, A. Blanton, "Principles of Quality Management," The Healthcare Forum's 1989 Annual Meeting, May 1, 1989, San Francisco.

Godfrey, A. Blanton, "Quality Improvement Success Stories," The Healthcare Forum's 1989 Annual Meeting, May 1, 1989, San Francisco.

Godfrey, A. Blanton, "Successful Strategies for Managing Quality," Quality Expo International 1989, Chicago, April 26, 1989.

Godfrey, A. Blanton, "Strategic Quality Management," William G. Hunter Conference on Quality, Madison, April 20, 1989.

Godfrey, A. Blanton, "Quality Management: What Works, What Doesn't," Joint meeting of the Princeton Sections, ASQC and IEEE, April 10, 1989.

Godfrey, A. Blanton, "Making Quality Happen - The Role of the Senior Executive," Malaysian Institute of Management, Kuala Lumpur, March 2, 1989.

44

Godfrey, A. Blanton, "The Future of Quality Management: Planning for Quality," ASQC, Northeast Tennessee Section, February 23, 1989.

Godfrey, A. Blanton, "Statistics, Quality and the Bottom Line," Youden Memorial Address, ASA/ASQC Fall Technical Conference, 20 October, 1988.

Godfrey, A. Blanton, "The Juran Approach to Quality Management," EOQC Seminar on Improvement and Optimization of Products and Processes, pp. 107-117, Salzburg, 6-7 October 1988.

Godfrey, A. Blanton, "Improvement of Products and Processes: Basic Concepts and Processes," EOQC Seminar on Improvement and Optimization of Products and Processes, pp. 101-106, Salzburg, 6-7 October, 1988.

Godfrey, A. Blanton, "Training and Education for Companywide Quality Management in the United States," 6th EOQC European Seminar of the Education and Training Committee, Paris, 21 -23 September 1988.

Godfrey, A. Blanton, "Managing Quality - Today's Opportunities Tomorrow's Challenges," International Test Conference, Washington, DC, 12 September 1988.

Godfrey, A. Blanton, "Leadership for Quality Healthcare: Top Management's Role," The Critical Link: Managing Quality and Productivity in Healthcare Conference, Orlando, FL, June 2, 1988.

Godfrey, A. Blanton, "Quality and Excellence: What Do They Really Mean?" Panel member, Federal Quality and Productivity Improvement Conference, Washington, DC, June 1, 1988.

Godfrey, A. Blanton, "Quality Of Service And Staff in A Training Environment," National Educational Quality Initiative Seminar, Washington, DC, May 26, 1988.

Godfrey, A. Blanton, "Planning For Quality And Productivity," American Electronics Association Meeting, San Jose, CA, April 19, 1988.

Godfrey, A. Blanton, "America's Competitive Crisis - Is Engineering Education To Blame?" Keynote speech for American Society for Engineering Educators Zone II Meeting, Louisville, KY, April 10, 1988.

Godfrey, A. Blanton, "Managing Quality: Recent Trends and Future Prospects," Joint Meeting of the Princeton Sections of the ASQC and IIE, Somerset, NJ, March 2, 1988.

45

Godfrey, A. Blanton, "Breakthroughs in Quality," Joint Meeting of the Southern Connecticut Sections of the ASQC and IIE, Bridgeport, CT, February 10, 1988.

Godfrey, A. Blanton, "Lessons for Top Management," American Healthcare Institute Governance Education Conference, Phoenix, AZ, January 12, 1988.

Godfrey, A. Blanton, "A Short Review of the Major Points in Managing Quality," Dr. William G. Hunter Conference on Quality," Madison, WI, November 12, 1987.

Frakes, William B. and Godfrey, A. Blanton, "Expert Systems and Artificial Intelligence in Quality Control and Reliability," Columbia University School of Business Seminar, New York, NY, November 5, 1987.

Godfrey, A. Blanton, "Quality By Design," National Productivity Congress, Singapore, October 27, 1987.

Godfrey, A. Blanton, "Expanding the Utilization of Statistical Tools in Research, Engineering, and Development," Panel Discussion at the Eastman Kodak Company Corporate Technical Quality Conference, Rochester, NY, October 7, 1987.

Godfrey, A. Blanton, "The Potential of Quality Control Methods," National Demonstration Project on Industrial Quality Control and Health Care Quality, Boston, MA, September 28, 1987.

Godfrey, A. Blanton, "A Modern Approach to Quality Management," ASQC and Technical College of Alamance Seminar on Managing for Quality, Burlington, NC, September 15, 1987.

Godfrey, A. Blanton and Hooper, J. H., "Graphical Methods for Presentations To Upper Management," American Statistical Association Annual Meetings, San Francisco, CA, August 19, 1987.

Godfrey, A. Blanton, "Improving the Quality of Business Statistics: A Process Approach," Discussant at special session of Section on Education, American Statistical Association Annual Meetings, San Francisco, CA, August 19, 1987.

Godfrey, A. Blanton, "Innovations in Statistical Quality Control," American Society of Engineering Educators Annual Meeting, Reno, NV, June 23, 1987.

Godfrey, A. Blanton, "Industry's Approach to Teaching Quantitative Sciences: Lessons for the Medical Community," Harvard Medical School, September 8, 1986.

46

Godfrey, A. Blanton, "Statistics in Engineering," American Statistical Association Annual Meeting, Chicago, August 1986.

Godfrey, A. Blanton, "The Statistician's Role in Quality Management," Panel member at ASQC's 1986 Annual Quality Congress, May, 1986.

Godfrey, A. Blanton, "The Role of Statistics in American Industry," American Society for Quality Control Annual Meeting, Anaheim, CA, May 1986.

Godfrey, A. Blanton, "Graphical Methods for Quality Improvement," American Society for Quality Control - Rochester Section, Annual Meeting, Rochester, NY, March 1986.

Godfrey, A. Blanton, "Computers in Training and Education," American Statistical Association Annual Meeting, Las Vegas, NV, August 1985.

Godfrey, A. Blanton, "Training and Education for Quality and Reliability," International Communications Conference 1985, Chicago, IL, June 1985.

Godfrey, A. Blanton, "Training & Education in Quality & Reliability - A Modern Approach," Advances in Statistical Quality Control Conference, Winnipeg, Manitoba, June 1985.

Godfrey, A. Blanton, "The Future of Statistics in Industry and Government," Panel Discussion at the Conference on the Occasion of the 25th Anniversary of the Department of Statistics at the University of Wisconsin, May 29-31, 1985.

Godfrey, A. Blanton, "Training and Education in Quality and Reliability," American Society for Quality Control, Rochester Section, March 1985.

Godfrey, A. Blanton, "Statistical Graphics for Improving Quality and Reliability," American Society for Quality Control, Charleston Section, March 1985.

Godfrey, A. Blanton and Leon, Ramon V., "Graphical Methods for Improving Quality and Productivity," Ellis R. Ott Conference, New Brunswick, NJ, March 1985.

Godfrey, A. Blanton, "Training and Education in Quality, Reliability, and Statistics", 28th Annual Fall Technical Conference, London, Ontario, October 25, 1984.

Godfrey, A. Blanton, "New Directions in Quality and Reliability", Industrial Engineering/Management Science Symposium, Columbia University, New York, October 12, 1984.

47

Godfrey, A. Blanton, "Training and Education in Statistics: An Industry View", American Statistical Association Annual Meeting, Philadelphia, PA, August 14, 1984.

Godfrey, A. Blanton, "Graphical Methods for Controlling and Improving Quality," ASQC Long Island Section Chapter Meeting, May 1984.

Godfrey, A. Blanton, "Graphical Methods for Quality Improvement", ASQC Section Meeting, Rochester, NY, March 12, 1984.

Godfrey, A. Blanton, "Worldwide Quality Levels", and "Tools for Quality and Productivity", Conference for Federal Executives on Business Policy and Operations - Quality Assurance in American Industry, The Brookings Institution, Washington, D.C., December 1983.

Godfrey, A. Blanton, "Graphical Methods for Quality Improvement," Ellis R. Ott Conference, New Brunswick, NJ, November 1, 1983.

Godfrey, A. Blanton, "Statistical Tools for the '80's", Statistical Education and Quality Control for Improved Productivity Workshop, ASA Annual Meeting, Toronto, August 14, 1983.

Godfrey, A. Blanton, "Quality Productivity, Management & Statistics", Virginia Tech Statistics Seminar, Blacksburg, VA, February 7, 1983.

Godfrey, A. Blanton, "Applications of Statistics in National and International Standards", ASA Chapter Meeting, Atlanta, GA, January 1983.

Godfrey, A. Blanton, "A Discussion of Graphical Methods for the Analysis and Presentation of Data", American Society for Quality Control, Princeton Section, December 8, 1981.

Godfrey, A. Blanton, "A Worm's Eye view of Systems Engineering in a R & D Environment", Senior Engineering Seminar, Georgia Institute of Technology, May 18, 1981

Godfrey, A. Blanton, "Advanced Graphical Techniques", American Society for Quality Control, Rochester Section, March 23, 1981.

Godfrey, A. Blanton, "An Introduction to the Use of Graphical Methods for the Analysis and Presentation of Data", American Society for Quality Control, Tappan Zee Section, May 1980.

Godfrey, A. Blanton, "Applications of Graphical Displays in Quality Control",

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American Society for Quality Control, Delaware Section, March 27, 1980.

Godfrey, A. Blanton, "Graphical Statistics for Failure Data Analysis", Washington Statistical Society, February 13, 1980.

Godfrey, A. Blanton, "Multivariate Graphics for Control Charts", American Society for Quality Control, Rochester Section, September 17, 1979.

Godfrey, A. Blanton, "Tutorial on Statistical Graphical Applications and Methods", Advanced Topics in Statistics Section of the 31st Annual Conference on Quality Control and Statistics in Industry, September 15, 1979.

Godfrey, A. Blanton, "Some New Graphical Techniques for Quality Data," ASQC 22nd Annual Symposium, Philadelphia Section, November 1978.

Godfrey, A. Blanton, "Estimating Reliability in the Factory", American Society for Quality Control, Montreal Section, November 23, 1978.

Godfrey, A. B., Michael, J.R., and Yam, M., "Using Graphical Methods to Present Quality Data", Annual Meeting of the American Statistical Association, August 1978.

Godfrey, A. B. and Preston, D.B., "Forecasting Variables for Population Projection Matrices", International Biometrics Conference, Boston, MA, August 1976.

Godfrey, A. B. and Sullo, P., "Maximum Likelihood Estimation of IUD Failure Rates", Annual Meeting of the American Statistical Association, Atlanta, GA, August 1976.

Godfrey, A. B. and Shimi, I.N., "Population Projections that Assume Births and Deaths to be Random Variables", Eastern Regional Meeting of Institute of Mathematical Statistics, Tallahassee, FL, March 1974.

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INTERVIEWS AND QUOTES

Lancaster, Hal (1999), "Managing Your Career - This Kind of Black Belt Can Help You Score Some Points at Work," The Wall Street Journal, September 14, page B1.

Moutinho, Adalberto (1998), A. Blanton Godfrey debate o Desdobramento Estratégico e a Qualidade em Portugal, (In Portugese), Newsletter, EGOR Sistemas Da Qualidade, October, Lisbon.

Ριτσαρvτσ, Λoυκια (1997), ΜΠΛΑΝΤΟΝ ΓΚΟΝΤΦΡI..., OIKONOMIA, (In Greek), August, page 72.

ΗvεξΗΖIΑ (1997), Ο Β. Godfrey στηv Αθήvα, (In Greek), Athens, 8 August.

ΠΡΟΣΩΠΑ & ΠΡΑΜΑΤΑ (1997), Στηvα Αθηvα o ...,(In Greek), Athens, 30-31 August, page 62.

Castilleja, Jesus (1997), Vive el Mundo Revolucion de la Calidad, Negocios, in El Norte, Monterrey, N.L., Mexico, (In Spanish), 17 Septiembre, page 7A.

Kvalietet I Fokus, (1997), Ny, spennende rolle for Kvalitetsledere, No. 5, (in Norweigan), pages 12 - 13.

Sidmar Nieuws, (1996), "Bezoek Van Een Man Die Het Kan Weter," Mei '96 Sidmar Nieuws, (in Dutch), May.

Cruzado, Marisa (1996), La telecomunicación se sitúa a la vanguardia en calidad total, Negocios, Madrid, Spain (In Spanish), 17-18 February.

Management (1996), Una visión de España, !por calidad!, Expansión, Madrid, Spain (In Spanish) 17 February.

Hilary, Rachel, (1995), "Profile: A. Blanton Godfrey," Quality World, Volume 21, Issue 11, London, November, pages 776-777.

Hilary, Rachel, (1995), "The Juran Institute Leads Into The Quality Century," Quality World, Volume 21, Issue 11, London, November, page 778.

Paton, Scott Madison (1995), "The New Gurus," Quality Digest, Volume 15, No. 3, pages 28 - 39.

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Hwa, Beh Beng (1995), "Juran Workshop on Total Quality Management," Berita Golden Hope, Kuala Lumpur, Malaysia, April.

Gil, Victor (1994), La calidad habla un idioma universal, Expansión, 22 March.

Kibbe, David C. (1994), "Designing Quality in to Health Care Information Systems," Joint Commission Journal on Quality Improvement.

Dobbs, Lou (1994), "TQM at Ramsay HMO," CNN Interview, 15 January.

The Quality Management Report (1994), Volume 1, Center for Video Education/ASQC/Juran Institute, January.

Lazzareschi, Carla (1993), "In Endless Pursuit," Los Angeles Times, Sunday, 5 December, pages D1 - D7.

Malinen, Tarja (1993), "Problems Often Result from Poor Quality of Information," Laatuviesti, No. 4/93, pages 8 - 9.

FSU Media Relations Office (1993), "Three Who Made Good," Tribe Magazine, 30 October, page 64.

Maynard, Roberta (1993), "Managing Your Small Business," Nations Business, Vol. 81, No. 9, September, pp. 13 - 14.

Ceol, Dawn Weyrich (1993), "Total Quality Management," Provider, September, pages 35-48.

Suupohja, Kimmo (1993), "Three Continents Come Together on Quality," Laatuviest, The Finnish Quality Journal, No. 2/93, Helsinki, pp. 34 -35.

Saastamoinen, Jukka (1993), "Maalaisjärki tarpeen laaturjärjestelmiä hankittaessa," (in Finnish), Kauppalehti, 18 June, page 5.

Axland, Suzanne (1993), "Forecasting the Future of Quality," Quality Progress, Volume 26, Number 2, February, page 24.

Juran, J. M. and Frank M. Gryna (1993), Quality Planning and Analysis, McGraw-Hill, New York, pages 184 and 418.

Tishman, Ellen (1993), "Total Quality Management: The Bridge To Customer Satisfaction," Provider, October, pp. 30 - 40.

Rohan, Thomas M. (1992), "Some Secrets of Success," Industry Week, 6 July,

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page 34.

Barrier, Michael (1992), "Small Firms Put Quality First," Nation's Business, May, pages 22-30.

Port, Otis and John Carey (1991), The Quality Imperative, Cover Story for BusinessWeek, Special Bonus Issue, 25 October.

Reed, Carson (1991), "A New Generation of Quality Evangelists," Colorado Business, March, pages 53-60. Gabor, Andrea (1990), The Man Who Discovered Quality, Times Books, Random House, New York, pages 271,280.

B.T. (1990), "La 'qualita totale' entra nella Stefanel," Il Gazzettino, Venice, 9 September.

Karabatsos, Nancy (1989), "Quality in Transition, Part 1: Account of the '80s," Quality Progress, Volume 22, Number 12, pp. 22-26, December 1989.

Veatch, Reggi (1989), "Is What's Good for Ford Motor Company Good for Healthcare?" The Quality Letter, Volume 1, Number 2, September 1989.

Rohan, Thomas M. (1989), "The U.S. and Quality: A New Culture," Industry Week, April 17, 1989.

Zundl, Ellen (1988), "Can America Compete," Focus, October 11, 1988; pp. 5-7.

Wallach, Susan Levi (1988), "New Voices in Quality Programs," Managing Automation, June, pp. 40-43.

Vasilash, Gary S. (1988), "Buried Treasure and Other Benefits of Quality," Production, March.

Port, Otis (1987), "The Push for Quality," BusinessWeek, June 8, 1987, pp. 130-142.

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TELEVISION BROADCASTS AND VIDEOTAPES

Godfrey, A. Blanton (1999), "Six Sigma: The Quality Movement of the Future," Financial Management Network, White Plains, New York, September.

Godfrey, A. Blanton (1999), "Quality Strategy for the 21st Century," General Electric Company '99 North American Quality Conference, Greensboro, NC, September.

Juran, Joseph M. and A. Blanton Godfrey (1996), "Juran on Quality," Satellite Broadcast, International Institute for Learning, Inc., 10 October, New York, New York.

Godfrey, A. Blanton (1995), "The Worldwide Reach of the Baldrige Criteria," Satellite Broadcast for Achieving and Sustaining World Class Leadership: Using the Baldrige Quality Criteria and Other Best Practice Strategies, International Institute for Learning, Inc. and the PBS Business Channel, New York City, 14 November.

Godfrey, A. Blanton and John F. Early (1994), "Quality Improvement Tools," Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C., 16 October.

Dobbs, Lou, "TQM at Ramsay HMO," CNN Interview, 15 January 1993.

Godfrey, A. Blanton, "Creativity, Innovation and Quality," Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C., 21 October 1993.

Godfrey, A. Blanton, "Be a Quality Leader, Not a Quality Cheerleader," Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C., 16 September 1993.

Godfrey, A. Blanton(1993), "Total Quality Management: Critical Issues on Planning, Measurement and Implementation," The George Washington University Continuing Engineering Education Program Satellite Broadcast Series, 23 March.

Godfrey, A. Blanton, "At The Cutting Edge of Quality," Quality Learning Series Broadcast by Quality Learning Services, A Division of the U.S. Chamber of Commerce, Washington, D.C., 26 February 1993.

Godfrey, A. Blanton, "Quality Leadership," Quality Learning Series, Broadcast by Quality Learning Services, A Division of the U.S. Chamber of Commerce,

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Washington, D.C., November 1992.

Godfrey, A. Blanton, "Quality Improvement," Quality Learning Series, Broadcast by Quality Learning Services, A Division of the U.S. Chamber of Commerce, Washington, D.C., October 1992.

Godfrey, A. Blanton, "Teamwork," Quality Learning Series, Broadcast by Quality Learning Services, A Division of the U.S. Chamber of Commerce, Washington, D.C., October 1992.

Godfrey, A. Blanton, "Total Quality Management," Quality Learning Series, Broadcast by Quality Learning Services, A Division of the U.S. Chamber of Commerce, Washington, D.C., September 1992.

Joseph M. Juran and A. Blanton Godfrey, "Total Quality Management -Magic Words or Hard Work: A View from the Real World," The George Washington University Continuing Engineering Education Program Satellite Broadcast Series, March 1992.

Joseph M. Juran and A. Blanton Godfrey, "Total Quality Management," The George Washington University Continuing Engineering Education Program Satellite Broadcast Series, March 1991.

Godfrey, A. Blanton, "Total Quality Management," Queensland University, Australia, 1991.

Godfrey, A. Blanton, "Introduction to Health Care Quality Management," VHCA of Pennsylvania Quality Leadership Series, 1990.

Godfrey, A. Blanton, "Introduction to Quality Planning," Juran on Quality Planning, Tape 1, 1989.

Mack, Consuelo (1987), "Quality Management - People or Systems?" Wall Street Journal Report, No. 257, 28 August.

Godfrey, A. Blanton and Tom Peters, "Quality Management - Systems or People?" Interview on Wall Street Journal Report, August 1987.

Godfrey, A. Blanton and Koby Kobayashi, "Quality Leadership - An Interview with the Chairman and CEO of NEC," AT&T Quality Video Series, 1986.

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