Report on International Performance Measurement Conference 22-24.7.13 - by Lynne Porat

Some common issues:

Dealing with noise and eating

Providing more group and individual space

Creating library website that meets needs of different populations

Managing with budget restrictions

Getting used to ALMA!

Some common assessment issues

Problem of library surveys conflicting with other campus surveys e.g. National student surveys

Problem of survey fatigue

Need for other satisfaction survey than LQ

Need for organizational climate surveying

Importance of asking about VALUE of libraries not just satisfaction with them

Common Trends

Institutional Repository

Citation analysis service for academic and administrative depts.

Digitization projects

Online orientation courses and instruction sessions

Some Suggestions

Send monthly email to faculty to notify them the number of times their articles were downloaded

PC booking system

Node steel case chairs

Improve campus printing and Wifi to improve satisfaction with library

Suggestions cont.

Emphasize value of library: we save you time, we show you new resources

Importance of involving students in library decision-making

Collection development esp. Patron-Driven Acquisitions - in addition to library selectors

Subject liaisons instead of Reference

Self-issue and self-return machines instead of Circulation

Steelcase Node chairs

University of York - notice board

University of York - bins

University of York - whiteboard

University of Limerick - Zones

University of Limerick - desk sign

University of Limerick - Some Ideas for Dealing with the Noise

Run noise campaigns to raise awareness Structural / fixtures alterations e.g. glassing

off, installing doors, carpeting, acoustics, access control, etc.

Highlight importance of quiet to library staff +/or issue guidelines +/or provide training

Increase noise-specific signage Policies on noise, zones, rules, phones

(create/update/publish) Have designated silent AND group areas

University of Limerick cont.

Penalize noise offenders Create a post graduate reading room Noise texting/emailing service Study carrels/study rooms for individual use Have noise patrollers Staff badges that facilitate patrolling,

shushing Rearrange zones, furniture, collections,

service points to make best use of naturally quiet/noisy areas

Lynne’s presentation Using LQ to meet strategic objectives and Full conference report

Stephen Town, Steve Hiller and Lynne at the National Railway Museum, York.