Dealer Training: Ordering MOTOTRBO Feature Keys. Professional Commercial Radio & AccessoriesPurchasing Radio Features Process / Support Flow Today's Agenda

Dealer Training: Ordering MOTOTRBO Feature Keys

Professional Commercial Radio & Accessories Purchasing Radio Features Process / Support Flow

Today's Agenda

Feature Key Definition Ordering Process CPS functionality FAQs Questions


Introduction

Feedback from Channel Partners:– “If you don’t attribute value to MOTOTRBO features how

can we?” As a result, strategic features will now be

purchasable for end users by dealers or distributors– New way to generate revenue!– New way to create value for end users!


Features Available in September

Capacity Plus– Requires activation in the repeater


Enabling Features: Process Flow

1. Order the License Keys via Motorola On Line2. Receive an email with an Entitlement ID (EID)3. Register serial numbers of equipment with

Motorola via CPS Using the EID Must have internet connection

4. Activate the feature on the MOTOTRBO equipment via CPS

5. Program features via CPS


License Key Ordering Process

DEALER

Place order via Motorola On Line

MOL1 2

Distributor

1b

Motorola sends an email with an Entitlement ID to Dealer/Distributor-


Ordering License Keys

Ordering License Keys: Each orderable feature will have its own part number

The deliverable for the order is an Entitlement ID which serves as a reference point to the number of licenses on the purchase order.

The Entitlement ID or EID will be delivered to you via an email.

Important: An email address must be entered at the time of order.

Important: The EID email that is received must be saved in order to ensure that you will be able to retrieve your license keys.


Understanding the EID

Entitlement ID

Feature A Feature B Feature C

Volume of licenses Volume of licenses Volume of licenses

An EID can have multiple features affiliated with it

A single EID is output PER ORDER, however a single order can have more then one feature affiliated with it.


Step 2: Receive the EID Email

EID field, this string is entered into the

CPS


Registering the Device Serial Number with Motorola

Motorola

Entitlement ID is entered into the CPS

internet

Radio feature is enabled in CPS, but NOT yet activated on the device

CPS contacts Motorola via internet

Motorola registers the serial number to the EID and sends encrypted license back to CPS

Serial Number for MOTOTRBO device must also be entered into CPS

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DEALER CPS

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Device Registration This process allows the user to associate a feature with a device Serial Number. The user

will be guided through the Registration process with a series of dialogs. Devices do not need to be connected to the CPS PC during Registration. However, an Internet connection is required.

REGISTRATION is done via the CPS, an EID must be entered into the CPS EID field as well as the radio serial number that will have the feature enabled on it.

– Note: Dealers need to be very careful when manually entering serial numbers. Entering an erroneous serial number will require a call to Customer Service so they can manually correct the issue

Note: As stated the CPS will connect to Motorola and “register” the serial number. This registration ties the radio serial number to the feature and the EID. This is the only time in the process that the CPS needs to be connected to the internet. Motorola will have a record of this transaction that will be archived.

Upon the ‘Registration Complete’ notification, the CPS will now contain a license key that is affiliated with the radio serial number. The feature will not be active until the dealer connects the radio and activates the feature. To clarify, the CPS will now be “loaded” with the ability to enable the feature on the MOTOTRBO device that is affiliated with the registered serial.


Dealer Guidance

More then 1 feature can be ordered on a SINGLE order, however the output is a SINGLE EID

You MUST be careful when entering radio serial numbers into CPS, mis-entered serial numbers will require a call to customer care– Serial numbers can be read from the radio and copied into CPS– Serial numbers can be imported from a text file


CPS Feature Menu Screenshot

The CPS Feature menu is used to access License key programming functions


Registration Screen

To get to the REGISTRATION SCREEN Select Menu->Features->Register Device, you must have a valid Entitlement ID to register a device.


Entitlement ID Entry Field

The EID will be received in an email and MUST be entered in the CPS in order toaccess the license pool that resides with

Motorola


Feature Select Screen

Features ordered on EID

Count of licenses left on the EID

Quantity orders on the order

Note: It is possible that there could be several features affiliated with a specific EID, this means that several features were ordered at the same time. For example, a dealer could order a quantity of Feature A, a different quantity of feature B and a different quantity of feature C on the same MOL order; the output would be a single

EID that encapsulates all 3 features.


Serial Number Entry Screen

Enter the Serial Number of the device on which a feature is to be activated and click ‘Add’ Optionally, click ‘Import List’ to import the Serial Numbers from a tab-separated file. The Serial Numbers targeted for Registration will be displayed.


Registration Complete Screenshot

Note: Upon the ‘Registration Complete’ notification, the CPS will now contain a license key that is affiliated with the radio serial number. The feature will not be active until the ‘Activation process is complete. To clarify, the CPS will now be “loaded” with the ability to enable the feature on the MOTOTRBO device that is affiliated with the registered serial number.


View Device Registered Screen

Select Menu->Features->View Registered Devices to open the Wizard Dialog to get to the Registered Devices List


Activation of the Device License Key

DEALER CPS

In CPS Dealer chooses Activation Menu

Radio feature is enabled via CPS

The feature to be programmed must be selected

Device must be connected to CPS, serial number and IP address will be displayed

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Activation This process allows the user to transfer the feature or features to the MOTOTRBO device.

The device must be connected to the CPS PC during Activation. However, an Internet connection is not required. The user will be guided through the process by a series of dialogs in the CPS. The feature is enabled in the device and ready to be configured via CPS when Activation is complete.

It is possible that there could be several features affiliated with a specific radio serial number, this is dependent upon the number of features that are registered to a specific Serial Number.

Once complete, the radio will now have the feature unlocked. The radio will be required to be reread via the CPS in order to program the unlocked feature. Once read, the feature is now programmable, and can be configured and programmed into the radio.

This process will need to be completed for every radio and or repeater that adds a chargeable feature.


Activate Device Screenshot

This gets to the ACTIVATION screen click: Menu->Features->Activate Device


Connected Device Screenshot

IP Address of the connected radio

Serial number of the connected device. This serial number MUST

have been registered to be enabled on the device


Feature Activation Screenshot

This is the feature that will be enabled on the

device

Note: It is possible that there could be several features affiliated with a specific radio serial number, this is dependent upon the number of features that are registered to a specific Serial Number.


Activation Complete Screenshot

Indicates that the software feature has beensuccessfully enabled on the MOTOTRBO device


Motorola Customer Care Teams

The Motorola Customer Care and Service Organisations will be able validate purchases, search license keys affiliated with a specific radio serial number or dealer, generate new EID’s, or return radio licenses on behalf of the dealer.


How do I get support?

All support will be handled by your regional Customer Care Team


Frequently Asked QuestionsDealer ordered 50 licenses but only used 25, can they return the other 25 for credit?No, Motorola can not accept partial returnsWill every MOL order for license keys generate a new EID?Yes, a new EID will be generated every time a new MOL order is createdDealer lost the email with the EID, what do they do?Contact the regional customer care team, they can resend the emailDealer accidentally entered the wrong serial number when registering the radio?Contact the regional customer care team, they can return the erroneous licenseDealer does not have internet access to register a radio, can they still register the device?No, You must have internet access to register device serial numbers with Motorola Dealer can’t remember which licenses a radio had, what do they do?Contact the regional customer care team, they can run a query Dealer cant connect to Motorola even though they are connected to the internet?Contact the regional customer care team, they can assess connectivityDealers end user damaged their radio that had license keys in it, what do they do to get new license keys?Contact the regional customer care team, they can create new EIDs for the dealerI receive a radio that had a feature that is not registered with Motorola and I need to transfer the license?Contact the regional care team, they can create a new EID (This is a rare scenario)


Q&A

Documents

Dealer Training: Ordering MOTOTRBO Feature Keys. Professional Commercial Radio & AccessoriesPurchasing Radio Features Process / Support Flow Today's Agenda