Deakin University Social Inclusion Conference18 October 2010

Sue OwenAssociate Librarian, Client Services

Christine OughtredLiaison Librarian, Faculty of Arts and Education

Supporting diverse students through inclusive library services and learning spaces

• On Library agendas:

Contribution of Libraries

… since I began championing the government’s social inclusion agenda I’ve realised just how much (libraries) are precious common ground in which social inclusion quietly blossoms.

Keynote speaker: Senator the Hon Ursula Stephens

Parliamentary Secretary for Social Inclusion and the Voluntary Sector

http://tinyurl.com.au/wep

Social Inclusion Principles Australia

http://www.socialinclusion.gov.au/Pages/default.aspx

• Building partnerships with key stakeholders – working with the University community to get the best results for people in need

Institute of Koorie EducationDisability Resource CentreInstitutes of TAFE

• Building partnerships with key stakeholders – working with the University community to get the best results for people in need

Institute of Koorie EducationDisability Resource CentreInstitutes of TAFE

Collaboration with Institute of Koorie Education staff

• personalised Library research skills training for IKE students during on-campus intensive study blocks

• off campus resource delivery to students’ homes• promoting library help, online or by phone when students

return to their communities

• Waurn Ponds Library Staff are approachable and helpful and have encouraged staff at the Institute to use them in arranging workshops for a range of activities … tailored to specific disciplines, for specific workshops/presentations in speciality areas.

• … Koorie students are being encouraged to use the library and to use it well which then flows through into their research activities.

• I know that I can send students to the library and that they will be looked after really well.

Ms. Brenda Brodie, Lecturer, Institute of Koorie Education

‘You have no idea how much your quick response, support and expertise meant ... I would like to say THANK YOU. I appreciate your genuine care. You are definitely on the side of the angels.’

(Student, Institute of Koorie Education)

• Building partnerships with key stakeholders – working with the University community to get the best results for people in need

Institute of Koorie EducationDisability Resource CentreInstitutes of TAFE

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‘Just wanted to give a big THANK YOU for the effort put in to produce this additional learning tool…being able to read and listen to the text I'm definitely less fatigued and greater retention of information. Awesome, absolutely awesome Thanks again’

‘Here are my Trimester 3, 2009 results, MMM132 – 97 – HD, MSC120 – 73 – D. A BIG THANK YOU to all– I would not have been able to achieve such high results without all your help concerning the PDS texts.’

(Students registered with the Disability Resource Centre)

‘Just wanted to give a big THANK YOU for the effort put in to produce this additional learning tool…being able to read and listen to the text I'm definitely less fatigued and greater retention of information. Awesome, absolutely awesome Thanks again’

‘Here are my Trimester 3, 2009 results, MMM132 – 97 – HD, MSC120 – 73 – D. A BIG THANK YOU to all– I would not have been able to achieve such high results without all your help concerning the PDS texts.’

(Students registered with the Disability Resource Centre)

• Building partnerships with key stakeholders – working with the University community to get the best results for people in need

Institute of Koorie EducationDisability Resource CentreInstitutes of TAFE

Deakin at your Doorstep•Partnerships with Institute of TAFE libraries and Deakin Associate Degree program manager/project leader.

• Developing tailored services –

away from the mainstream approach

International studentsIncarcerated studentsReturning to study students

• Developing tailored services –

away from the mainstream approach

International studentsIncarcerated studentsReturning to study students

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• Developing tailored service –

a personalised and flexible approach

International studentsIncarcerated studentsReturning to study students

Incarcerated studentsDeakin students in correctional facilities are permitted very limited communication options –

usually Telstra landlines and Australia Post!

•Each institution has different guidelines•Calls are timed and supervised•Mail is vetted•internet access is very limited, if allowed at all

• Who would’ve thought I’d end up with a degree! Without your support I wouldn’t have made it.

• Thanks to the library’s Off Campus service I’ve managed to complete my undergraduate degree, and have been accepted to do honours.

• I have now completed 2 major sequences … all distinctions

and high distinctions, thanks in part to your help and the fantastic service you provide.

Students in Correctional Facilities

• Developing tailored service –

a personalised and flexible approach

International studentsIncarcerated studentsReturning to study students

I find the library an excellent place to study as I am distracted by other tasks at home.

I use the library for group study sessions. If we are lucky enough to secure a study room with the large screen and whiteboard we accomplish quite a lot by sharing ideas and assisting each other.

(Student: mature age, return to study)

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Your Library.Your Space.

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The Library supports the University in fulfilling HEPPP Social Inclusion principles

We welcome partnerships across the UniversityWe are willing collaborators in whole-of-University

programs and evaluations

Deakin University LibrarySue Owensowen@deakin.edu.au9251 7180

Christine Oughtredchristine.oughtred@deakin.edu.au5227 1441